Zenodo

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signup"> <i class="edit outline icon"></i> Sign up </a> </form> </div> </nav> </nav> </div> </header> </div> <main id="main"> <div class="invenio-page-body"> <div id="contact-page" class="ui one column grid container rel-pt-3"> <div class="row"> <div class="sixteen wide mobile sixteen wide tablet ten wide computer column"> <div class="panel-body mt-5"> <h2 class="ui header mb-10">Support</h2> <div class="ui icon message"> <i class="info circle icon"></i> <div class="content"> <div class="header"> Before you contact us </div> <p>We appreciate that you search for answers to your questions in below linked documentation before you reach out to us.</p> </div> </div> <div class="ui two stackable cards"> <div class="card"> <div class="content"> <div class="header"><a href="https://support.zenodo.org/help/en-gb">FAQ</a></div> <div class="description"> Answers to all of the most <strong>frequently asked questions</strong> on our support line including e.g. <ul> <li>Account management</li> <li>Creating and managing records</li> <li>Review processes</li> <li>Safe listing and usage statistics</li> <li>Policy questions</li> </ul> </div> </div> </div> <div class="card"> <div class="content"> <div class="header"><a href="https://help.zenodo.org/">Help pages</a></div> <div class="description"> Easy to follow <strong>step-by-step instructions</strong> for how to get started and use both easy and advanced Zenodo features including: <ul> <li>Uploading and managing records</li> <li>Collaborating and sharing</li> <li>Communities and membership management</li> <li>Account and profiles</li> </ul> </div> </div> </div> <div class="card"> <div class="content"> <div class="header"><a href="https://about.zenodo.org/">About</a></div> <div class="description"> General information about Zenodo, our infrastructure, projects, and policies including: <ul> <li><a href="https://about.zenodo.org/">About</a> Zenodo and our <a href="https://about.zenodo.org/infrastructure">infrastructure</a>.</li> <li><a href="https://about.zenodo.org/policies/">General policies</a> and <a href="https://about.zenodo.org/terms/">terms of use</a>.</li> <li><a href="https://about.zenodo.org/projects/">Projects</a> we participate in.</li> <li><a href="https://developers.zenodo.org">Developer documentation</a> and detailed <a href="https://help.zenodo.org/guides/">guides</a> on NIH DMSPs and searching Zenodo.</li> </ul> </div> </div> </div> <div class="card"> <div class="content"> <div class="header"><a href="https://openaire.eu/">Open science <i class="external alternate icon"></i></a> (by OpenAIRE)</div> <div class="description"> OpenAIRE provides general guides/training on open science, Horizon Europe, research data management (RDM) and legal issues for researchers. <ul> <li><a href="https://www.openaire.eu/guides">Guides</a></li> <li><a href="https://www.openaire.eu/support/webinars">Webinars</a></li> <li><a href="https://www.openaire.eu/open-science-europe-overview">Open science in Europe</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="row"> <div class="sixteen wide mobile sixteen wide tablet ten wide computer column"> <h3>Contact us</h3> <div class="ui clearing info message"> <div class="ui header"> Log in </div> <a class="ui right floated button" href="/login/"><i class="sign-in icon"></i> Log in</a> <p>Please log into Zenodo if you have already have an account by clicking the button. This helps us resolve your requests faster and is required for certain types of requests.</p> </div> <div id="zenodo-rdm-support-root" class="panel-body"></div> </div> </div> </div> <div id='zenodo-rdm-support-config' data-user='{"email": "", "full_name": ""}' data-is-authenticated='false' data-categories='[{"description": "", "key": "general-inquiry", "title": "General inquiry"}, {"description": "Please provide direct links to pages and screenshots if possible. Include the \u003cstrong\u003eerror identifier\u003c/strong\u003e if shown.", "key": "problem-report", "title": "Bug or problem"}, {"description": "File modifications are possible within a short grace period after publishing:\u003cul\u003e\u003cli\u003e\u003cstrong\u003ePublished \u003c=30 days (accepted):\u003c/strong\u003e File modifications are accepted within a 30 days grace period after publishing your record.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePublished \u003e30 days (declined):\u003c/strong\u003e Please use our \u003ca href=\"https://help.zenodo.org/docs/deposit/manage-versions/\"\u003eversioning feature\u003c/a\u003e for records published \u003e30 days ago. File modification requests made after the 30-day grace period are declined.\u003c/li\u003e\u003c/ul\u003ePlease provide the following information:\u003cul\u003e\u003cli\u003e\u003cstrong\u003eJustification:\u003c/strong\u003e Short justification for the file change.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eRecord URL:\u003c/strong\u003e Please provide a direct link to the record you would like to modify (e.g. https://zenodo.org/records/1234).\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eActions:\u003c/strong\u003e Please specify all changes you would like to perform (add/replace/delete/rename). Please specify the exact \u003cstrong\u003efilename\u003c/strong\u003e for each action.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eFiles:\u003c/strong\u003e Please provide the files on a publicly-accessible URL(s) or for smaller files attach them on the form.\u003c/li\u003e\u003c/ul\u003e", "key": "file-modification", "title": "File modification"}, {"description": "\u003cp\u003eWe exceptionally grant a \u003cstrong\u003eone-time quota increase up to 200GB\u003c/strong\u003e. Requests beyond the 200GB are declined. Zenodo allows maximum 100 files in a record (this limit cannot be increased).\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBefore you send the request\u003c/strong\u003e, please follow the actions described on \u003ca href=\"https://help.zenodo.org/docs/deposit/manage-files/quota-increase/\"\u003ehttps://help.zenodo.org/docs/deposit/manage-files/quota-increase/\u003c/a\u003e.\u003c/p\u003e", "key": "quota-increase", "title": "Quota increase"}, {"description": "\u003cp\u003eThe request must be made by the uploader (if you\u0027re not the uploader, choose \u003cem\u003etake-down notice\u003c/em\u003e instead).\u003c/p\u003e\u003cp\u003eRecord deletion is possible within a short grace period after publishing:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003ePublished \u003c=30 days (accepted):\u003c/strong\u003e Record deletions are accepted within a 30 days grace period after publishing your record.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePublished \u003e30 days (declined):\u003c/strong\u003e Please use our \u003ca href=\"https://help.zenodo.org/docs/deposit/manage-versions/\"\u003eversioning feature\u003c/a\u003e for records published \u003e30 days ago. File modification requests made after the 30-day grace period are declined.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003ePlease provide:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003eRecord URL:\u003c/strong\u003e A direct link to the record you would like to delete (e.g. https://zenodo.org/records/1234). If multiple versions should be deleted, please include one link per version.\u003c/li\u003e\u003c/ul\u003e", "key": "record-deletion", "title": "Record deletion"}, {"description": "Please make sure you \u003cstrong\u003elog in before you send the request\u003c/strong\u003e. If you have uploaded any records or created any communities, please specify to who these should be transferred.", "key": "user-deletion", "title": "User deletion"}, {"description": "", "key": "ownership-transfer", "title": "Ownership transfer"}, {"description": "\u003cp\u003ePlease provide the following information:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003eLink:\u003c/strong\u003e A direct link to the record containing personal data.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eReason:\u003c/strong\u003e A description of where the personal data appears.\u003c/li\u003e\u003c/ul\u003e", "key": "personal-data-report", "title": "Report personal data exposure"}, {"description": "Please provide as detailed information as possible.", "key": "security-report", "title": "Report a security issue"}, {"description": "\u003cp\u003ePlease provide the following information:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003eLink:\u003c/strong\u003e A direct link to the spam record/community.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eReason:\u003c/strong\u003e A short description of why the record is spam.\u003c/li\u003e\u003c/ul\u003e", "key": "spam-report", "title": "Report spam"}, {"description": "", "key": "feature-request", "title": "Feedback/Feature request"}, {"description": "Please provide a direct link to the record or community to request us to take down. Please specify the reason for the take-down (e.g. copyright infringement, plagiarism, fraud, or similar).", "key": "take-down", "title": "Take-down notice"}]' data-system-info='{"browser": "IE 7", "platform": "Windows"}' data-max-file-size = '10000000'; data-description-min-length = '20'; data-description-max-length = '5000'; data-api-endpoint = '/support'; > </div> </div> </main> <footer id="rdm-footer-element"> <div class="footer-top"> <div class="ui container app-rdm-footer"> <div class="ui equal width stackable grid zenodo-footer"> <div class="column"> <h2 class="ui inverted tiny header">About</h2> <ul class="ui inverted link list"> <li class="item"> <a href="https://about.zenodo.org">About</a> </li> <li class="item"> <a href="https://about.zenodo.org/policies">Policies</a> </li> <li class="item"> <a href="https://about.zenodo.org/infrastructure">Infrastructure</a> </li> <li class="item"> <a href="https://about.zenodo.org/principles">Principles</a> </li> <li class="item"> <a href="https://about.zenodo.org/projects/">Projects</a> </li> <li class="item"> <a href="https://about.zenodo.org/roadmap/">Roadmap</a> </li> <li class="item"> <a href="https://about.zenodo.org/contact">Contact</a> </li> </ul> </div> <div class="column"> <h2 class="ui inverted tiny header">Blog</h2> <ul class="ui inverted link list"> <li class="item"> <a href="https://blog.zenodo.org">Blog</a> </li> </ul> </div> <div class="column"> <h2 class="ui inverted tiny header">Help</h2> <ul class="ui inverted link list"> <li class="item"> <a href="https://help.zenodo.org">FAQ</a> </li> <li class="item"> <a href="https://help.zenodo.org/docs/">Docs</a> </li> <li class="item"> <a href="https://help.zenodo.org/guides/">Guides</a> </li> <li class="item"> <a href="https://zenodo.org/support">Support</a> </li> </ul> </div> <div class="column"> <h2 class="ui inverted tiny header">Developers</h2> <ul class="ui inverted link list"> <li class="item"> <a href="https://developers.zenodo.org">REST API</a> </li> <li class="item"> <a href="https://developers.zenodo.org#oai-pmh">OAI-PMH</a> </li> </ul> </div> <div class="column"> <h2 class="ui inverted tiny header">Contribute</h2> <ul class="ui inverted link list"> <li class="item"> <a href="https://github.com/zenodo/zenodo-rdm"> <i class="icon external" aria-hidden="true"></i> GitHub </a> </li> <li class="item"> <a href="/donate"> <i class="icon external" aria-hidden="true"></i> Donate </a> </li> </ul> </div> <div class="six wide column right aligned"> <h2 class="ui inverted tiny header">Funded by</h2> <ul class="ui horizontal link list"> <li class="item"> <a href="https://home.cern" aria-label="CERN"> <img src="/static/images/cern.png" width="60" height="60" alt="" /> </a> </li> <li class="item"> <a href="https://www.openaire.eu" aria-label="OpenAIRE"> <img src="/static/images/openaire.png" width="60" height="60" alt="" /> </a> </li> <li class="item"> <a href="https://commission.europa.eu/index_en" aria-label="European Commission"> <img src="/static/images/eu.png" width="88" height="60" alt="" /> </a> </li> </ul> </div> </div> </div> </div> <div class="footer-bottom"> <div class="ui inverted container"> <div class="ui grid"> <div class="eight wide column left middle aligned"> <p class="m-0"> Powered by <a href="http://information-technology.web.cern.ch/about/computer-centre">CERN Data Centre</a> & <a href="https://inveniordm.docs.cern.ch/">InvenioRDM</a> </p> </div> <div class="eight wide column right aligned"> <ul class="ui inverted horizontal link list"> <li class="item"> <a href="https://stats.uptimerobot.com/vlYOVuWgM/">Status</a> </li> <li class="item"> <a href="https://about.zenodo.org/privacy-policy">Privacy policy</a> </li> <li class="item"> <a href="https://about.zenodo.org/cookie-policy">Cookie policy</a> </li> <li class="item"> <a href="https://about.zenodo.org/terms">Terms of Use</a> </li> <li class="item"> <a href="/support">Support</a> </li> </ul> </div> </div> </div> </div> </footer> <script type="text/javascript"> window.MathJax = { tex: { inlineMath: [['$', '$'], ['\$', '\$']], processEscapes: true // Allows escaping $ signs if needed } }; 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