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About Your Bill - Guernsey Water
<!DOCTYPE html> <html> <head> <title>About Your Bill - Guernsey Water</title> <base href="https://www.water.gg/" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="Content-Style-Type" content="text/css" /> <meta http-equiv="Content-Script-Type" content="text/javascript" /> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1.0, user-scalable=0" /> <meta name="generator" content="GOSS iCM - Intelligent Content Management" /> <meta name="DC.format.medium" content="html/text" /> <meta name="DC.date.created" content="2017-05-05T09:46:11+01:00" scheme="W3CDTF" /> <meta name="DC.date.issued" content="2017-05-05T09:10:25+01:00" scheme="W3CDTF" /> <meta name="DC.date.modified" content="2023-10-03T11:02:45+01:00" scheme="W3CDTF" /> <meta name="DC.date.disposal.review" content="2116-05-05T09:10:25+01:00" scheme="W3CDTF" /> <meta name="eGMS.accessibility" content="a" scheme="eGMS.WCAG20" /> <meta name="DC.title" content="About Your Bill" /> <meta name="DC.description" content="Your Guernsey Water bill will look similar to this sample bill. The bottom portion of the bill is returned with your payment. The top two thirds of your statement provide a detailed summary of your account that you should hold on to for your records." /> <meta name="description" content="Your Guernsey Water bill will look similar to this sample bill. The bottom portion of the bill is returned with your payment. The top two thirds of your statement provide a detailed summary of your account that you should hold on to for your records." /> <meta name="DC.identifier" content="https://www.water.gg/about-your-bill" scheme="DCTERMS.URI" /> <meta name="DC.language" content="en" scheme="ISO 639-3/T" /> <meta name="DC.rights.copyright" content="Copyright 2024 Guernsey Water" /> <meta name="DC.type" content="accounts" scheme="eGMS.TES" /> <meta name="DC.Audience" content="carers" /> <meta name="DC.contributor" content="PO Box 23, St Peter Port, Guernsey, GY1 3AN, Channel Islands" /> <meta name="DC.creator" content="PO Box 23, St Peter Port, Guernsey, GY1 3AN, Channel Islands" /> <meta name="DC.publisher" content="PO Box 23, St Peter Port, Guernsey, GY1 3AN, Channel Islands" /> <link rel="apple-touch-icon" sizes="180x180" href="./guernseywater1/images/apple-touch-icon.png"> <link rel="icon" type="image/png" href="./guernseywater1/images/favicon-32x32.png" sizes="32x32"> <link rel="icon" type="image/png" 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href="https://www.water.gg/article/157227/Pay-Your-Bill">Pay Your Bill</a> </li> <li><a href="https://www.water.gg/ebilling">eBilling </a> </li> <li><a href="https://www.water.gg/moving-home">Moving Home</a> </li> </ul> </li> <li> <span class="navParent">Water</span> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/leaks">Leaks </a> </li> <li><a href="https://www.water.gg/streamsanddouits">Streams & Douits</a> </li> <li><a href="https://www.water.gg/watermeters">Water Meters</a> </li> <li><a href="https://www.water.gg/savingwater">Saving Water</a> </li> <li><a href="https://www.water.gg/waterquality">Water Quality</a> </li> <li><a href="https://www.water.gg/catchment-protection">Catchment Protection</a> </li> <li><a href="https://www.water.gg/pesticides">Pesticides</a> </li> <li><a href="https://www.water.gg/newservices">New Services</a> </li> <li><a href="https://www.water.gg/plumbing">Plumbing</a> </li> <li><a href="https://www.water.gg/water-in-your-home">Water In Your Home</a> </li> <li><a href="https://www.water.gg/water-recycling">Water Recycling</a> </li> <li><a href="https://www.water.gg/water-treatment">Water Treatment</a> </li> <li><a href="https://www.water.gg/juas">Juas Water Treatment Works Refurbishment </a> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/article/164750/The-Refurbishment">The Refurbishment</a></li> </ul> </li> <li><a href="https://www.water.gg/waterhardness">Water Hardness</a> </li> <li><a href="https://www.water.gg/winterready">Winter Care</a> </li> <li><a href="https://www.water.gg/refill-stations">Refill</a> </li> </ul> </li> <li> <span class="navParent">Wastewater</span> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/wastewater-services">Wastewater Services</a> </li> <li><a href="https://www.water.gg/managing-wastewater">Managing Wastewater</a> </li> <li><a href="https://www.water.gg/SuDS">Surface Water Management</a> </li> <li><a 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href="https://www.water.gg/resources">Resources</a> </li> <li><a href="https://www.water.gg/customercharter">Customer Charter and Service Standards </a> </li> <li><a href="https://www.water.gg/extrasupport">Extra Support</a> </li> </ul> </li> <li> <span class="navParent">About Guernsey Water</span> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/article/158201/News">News</a> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/article/198213/St-Saviours-Walkway-to-Close-for-Maintenance-Works">St Saviour's Walkway to Close for Maintenance Works</a></li> <li><a href="https://www.water.gg/article/198286/Lets-be-clear-this-unblocktober">Let's be clear this unblocktober</a></li> <li><a href="https://www.water.gg/article/199781/Culvert-Collapse">Culvert Collapse</a></li> <li><a href="https://www.water.gg/article/200088/Investing-in-critical-island-infrastructure">Investing in critical island infrastructure</a></li> <li><a href="https://www.water.gg/article/200221/How-to-Safely-Dispose-of-Pesticides-and-Chemicals">How to Safely Dispose of Pesticides and Chemicals</a></li> <li><a href="https://www.water.gg/article/200287/Millennium-Walk-Awarded-Storm-Ciaran-Recovery-Fund-Money">Millennium Walk Awarded Storm Ciaran Recovery Fund Money</a></li> <li><a href="https://www.water.gg/article/200645/Route-De-La-Hougue-du-Pommier">Route De La Hougue du Pommier</a></li> <li><a href="https://www.water.gg/article/200798/Water-Saving-Week-2024">Water Saving Week 2024</a></li> <li><a href="https://www.water.gg/article/201250/Cesspit-Service-says-thanks-to-customers">Cesspit Service says thanks to customers</a></li> <li><a href="https://www.water.gg/article/201321/Major-Investment-in-Critical-Infrastructure-completed">Major Investment in Critical Infrastructure completed.</a></li> <li><a href="https://www.water.gg/article/201853/Emergency-Road-Closure">Emergency Road Closure</a></li> <li><a href="https://www.water.gg/article/202091/Routine-Maintenance-on-St-Saviours-Reservoir">Routine Maintenance on St Saviour's Reservoir</a></li> </ul> </li> <li><a href="https://www.water.gg/about-guernsey-water">About Guernsey Water</a> </li> <li><a href="https://www.water.gg/millennium-walk">The Millennium Walk</a> </li> <li><a href="https://www.water.gg/SDS">Strategic Direction Statement </a> </li> <li><a href="https://www.water.gg/source-to-sea">Source To Sea</a> </li> <li><a href="https://www.water.gg/facilities">Facilities </a> </li> <li><a href="https://www.water.gg/history">History</a> </li> <li><a href="https://www.water.gg/schools">Schools</a> </li> <li><a href="https://www.water.gg/health-and-safety">Health & Safety</a> </li> <li><a href="https://www.water.gg/community">Community</a> </li> <li><a href="https://www.water.gg/careers">Careers at Guernsey Water</a> </li> </ul> </li> <li class="last-warning"> <a href="https://www.water.gg/contactus">Contact Us</a></li></ul></nav> 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href="https://www.water.gg/article/158201/News">News</a></li> <li><span class="circle"></span><a href="https://www.water.gg/about-guernsey-water">About Guernsey Water</a></li> <li><span class="circle"></span><a href="https://www.water.gg/millennium-walk">The Millennium Walk</a></li> <li><span class="circle"></span><a href="https://www.water.gg/SDS">Strategic Direction Statement </a></li> <li><span class="circle"></span><a href="https://www.water.gg/source-to-sea">Source To Sea</a></li> <li><span class="circle"></span><a href="https://www.water.gg/facilities">Facilities </a></li> <li><span class="circle"></span><a href="https://www.water.gg/history">History</a></li> <li><span class="circle"></span><a href="https://www.water.gg/schools">Schools</a></li> <li><span class="circle"></span><a href="https://www.water.gg/health-and-safety">Health & Safety</a></li> <li><span class="circle"></span><a href="https://www.water.gg/community">Community</a></li> <li><span class="circle"></span><a href="https://www.water.gg/careers">Careers at Guernsey Water</a></li> </ul></div> </li> <li> <span class="icon-droplets">Water Services</span> <div><ul> <li><span class="circle"></span><a href="https://www.water.gg/leaks">Leaks </a></li> <li><span class="circle"></span><a href="https://www.water.gg/streamsanddouits">Streams & Douits</a></li> <li><span class="circle"></span><a href="https://www.water.gg/watermeters">Water Meters</a></li> <li><span class="circle"></span><a href="https://www.water.gg/savingwater">Saving Water</a></li> <li><span class="circle"></span><a href="https://www.water.gg/waterquality">Water Quality</a></li> <li><span class="circle"></span><a href="https://www.water.gg/catchment-protection">Catchment Protection</a></li> <li><span class="circle"></span><a href="https://www.water.gg/pesticides">Pesticides</a></li> <li><span class="circle"></span><a href="https://www.water.gg/newservices">New Services</a></li> <li><span class="circle"></span><a href="https://www.water.gg/plumbing">Plumbing</a></li> <li><span class="circle"></span><a href="https://www.water.gg/water-in-your-home">Water In Your Home</a></li> <li><span class="circle"></span><a href="https://www.water.gg/water-recycling">Water Recycling</a></li> <li><span class="circle"></span><a href="https://www.water.gg/water-treatment">Water Treatment</a></li> <li><span class="circle"></span><a href="https://www.water.gg/juas">Juas Water Treatment Works Refurbishment </a></li> <li><span class="circle"></span><a href="https://www.water.gg/waterhardness">Water Hardness</a></li> <li><span class="circle"></span><a href="https://www.water.gg/winterready">Winter Care</a></li> <li><span class="circle"></span><a href="https://www.water.gg/refill-stations">Refill</a></li> </ul></div> </li> <li> <span class="icon-drainage">Wastewater </span> <div><ul> <li><span class="circle"></span><a href="https://www.water.gg/wastewater-services">Wastewater Services</a></li> <li><span class="circle"></span><a href="https://www.water.gg/managing-wastewater">Managing Wastewater</a></li> <li><span class="circle"></span><a href="https://www.water.gg/SuDS">Surface Water Management</a></li> <li><span class="circle"></span><a href="https://www.water.gg/flood-protection">Flood Protection</a></li> <li><span class="circle"></span><a href="https://www.water.gg/belle-greve-outfall-replacement">Belle Greve Outfall Replacement </a></li> <li><span class="circle"></span><a href="https://www.water.gg/letsbeclear">Let's be clear </a></li> <li><span class="circle"></span><a href="https://www.water.gg/cesspitservice">Cesspit Service</a></li> </ul></div> </li> <li> <span class="icon-support">Help & Support</span> <div><ul> <li><span class="circle"></span><a href="https://www.water.gg/faqs">FAQs</a></li> <li><span class="circle"></span><a href="https://www.water.gg/article/196498/complaints">complaints</a></li> <li><span class="circle"></span><a href="https://www.water.gg/signup">Have Your Say</a></li> <li><span class="circle"></span><span>About Your Bill</span></li> <li><span class="circle"></span><a href="https://www.water.gg/charges">Charges</a></li> <li><span class="circle"></span><a href="https://www.water.gg/the-wastewater-charge">The Wastewater Charge</a></li> <li><span class="circle"></span><a href="https://www.water.gg/forms">Forms</a></li> <li><span class="circle"></span><a href="https://www.water.gg/resources">Resources</a></li> <li><span class="circle"></span><a href="https://www.water.gg/customercharter">Customer Charter and Service Standards </a></li> <li><span class="circle"></span><a href="https://www.water.gg/extrasupport">Extra Support</a></li> </ul></div> </li> </ul> <section> <div id="content"> <div> <ul id="Breadcrumb"><li><span id="start">You Are In:</span></li><li class="odd"> <a href="https://www.water.gg/article/157219/Help--Support">Help & Support</a> </li><li class="even last"> <span>About Your Bill</span> </li> </ul> <h1>About Your Bill</h1> <div class="billButtons"><span id="metered" class="selected">Metered</span><span id="unmetered">Unmetered</span></div> <p>Your Guernsey Water bill will look similar to this sample bill. The bottom portion of the bill is returned with your payment. The top two thirds of your statement provide a detailed summary of your account that you should hold on to for your records.</p> <div id="bill-wrapper"> <div id="bill"> <div class="tooltip" style="top: 29.2%; left: 40.4737%; z-index: 1;"> <a class="tooltip-icon">6</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Supply Address</h5> <p>This is the supply address - i.e. this is the property that this bill relates to.</p> </div> </div> <div class="tooltip" style="top: 46%;left: 72.2982%;z-index: 1;"> <a class="tooltip-icon">12</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Number of loads collected</h5> <p>This section details the number of loads collected from your cesspit during the billing period and during which month the collection(s) took place.</p></div> </div> <div class="tooltip" style="top: 46%;left: 40.4737%; z-index: 1;"> <a class="tooltip-icon">11</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Cesspit emptying charges</h5> <p>The cesspit emptying charge that you pay contributes towards the cost of the service provided to empty your cesspit and discharge the contents into the sewer network.</p> </div> </div> <div class="tooltip" style="top: 42.4%; left: 40.4737%; z-index: 1;"> <a class="tooltip-icon">10</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Wastewater Quarterly Standing Charge</h5> <p>The figure here represents one quarter’s-worth of the annual standing charge. Income from the standing charge will go towards the fixed costs needed to maintain the wastewater network (e.g. the monitoring of assets, cleaning of pipes etc.) The wastewater charge was introduced on 1st April 2011.</p> </div> </div> <div class="tooltip" style="top: 39.5%; left: 40.4737%; z-index: 1;"> <a class="tooltip-icon">9</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Wastewater Discharged</h5> <p>The variable ‘wastewater discharged’ figure is calculated as 90% of the clean water that passes through your water meter.</p> </div> </div> <div class="tooltip" style="top: 36.7%; left: 40.4737%; z-index: 1;"> <a class="tooltip-icon">8</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Water Quarterly Standing Charge</h5> <p>The standing charge that you pay contributes towards Guernsey Water’s fixed costs incurred through: - providing you with a connection to the water supply, and - maintaining the production, delivery and quality of a drinkable water supply network.</p> </div> </div> <div class="tooltip" style="top: 31.0036%; left: 69.0702%; z-index: 4;"> <a class="tooltip-icon">7</a> <div class="tooltip-content" style="display: none;"> <div class="tooltip-arrow"></div> <h5>Water Charges</h5> <p>Your latest meter reading is noted here against your previous reading. This calculates your water usage.</p> </div> </div> <div class="tooltip" style="top: 18.2905%; left: 66.2982%; z-index: 3;"> <a class="tooltip-icon">5</a> <div class="tooltip-content" style="display: none;"> <div class="tooltip-arrow"></div> <h5>Reference Numbers</h5> <p>These numbers allow us to identify you quickly if you contact us. Please have these numbers to hand when contacting us, and include in all correspondence.</p> </div> </div> <div class="tooltip" style="top: 3.74006%; left: 76.5088%; z-index: 5;"> <a class="tooltip-icon">4</a> <div class="tooltip-content" style="display: none;"> <div class="tooltip-arrow"></div> <h5>Bill Address</h5> <p>Guernsey Water no longer operates a cash desk at its new St Andrew’s facility. Bills can still be paid in person at Frossard House and Guernsey Post Offices.</p> </div> </div> <div class="tooltip" style="top: 77.9556%; left: 4.38596%; z-index: 1;"> <a class="tooltip-icon">3</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Statement of Account</h5> <p>This is the payment information you will see if you pay by Direct Debit. If you do not pay by Direct Debit, you will see the payment slip shown below. The information shows the debit/credit brought forward from the last bill, records of your Direct Debit payments (either monthly or quarterly), and your latest bill amount. The Total Amount shows whether you are in debit or credit with your water payments.</p> </div> </div> <div class="tooltip" style="top: 29.9745%; left: 3.77193%; z-index: 1;"> <a class="tooltip-icon">2</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Usage History</h5> <p>The Usage History shows the amount of water that has been used at the property over the last four quarters.</p> </div> </div> <div class="tooltip" style="top: 16.7808%; left: 9.45614%; z-index: 1;"> <a class="tooltip-icon">1</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Your Address</h5> <p>This is the name and address of the account holder. If any of these details are incorrect, please contact us.</p> </div> </div> <div class="image-wrapper"><img style="width:100%;" src="./guernseywater1/images/metered-bill-2024.png"></div> </div> </div> <div id="bill-wrapper2"> <div id="bill2"> <div class="tooltip" style="top:18.2905%; left:66.1228%;"> <a class="tooltip-icon">4</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Reference Numbers</h5> <p>These numbers allow us to identify you quickly if you contact us. Please have these numbers to hand when contacting us, and include in all correspondence.</p> </div> </div> <div class="tooltip" style="top:3.74006%; left:76.5088%;"> <a class="tooltip-icon">3</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Bill Address</h5> <p>Guernsey Water no longer operates a cash desk at its new St Andrew’s facility. Bills can still be paid in person at Frossard House and Guernsey Post Offices.</p> </div> </div> <div class="tooltip" style="top:78.104%; left:4.3859649122807%;"> <a class="tooltip-icon">2</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Statement of Account</h5> <p>This is the payment information you will see if you pay by Direct Debit. If you do not pay by Direct Debit, you will see the payment slip shown below. The information shows the debit/credit brought forward from the last bill, records of your Direct Debit payments (either monthly or quarterly), and your latest bill amount. The Total Amount shows whether you are in debit or credit with your water payments.</p> </div> </div> <div class="tooltip" style="top:16.7808%; left:8.89474%;"> <a class="tooltip-icon">1</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Your Address</h5> <p>This is the name and address of the account holder. If any of these details are incorrect, please contact us.</p> </div> </div> <div class="tooltip" style="top:37.4%; left:75.2105%;"> <a class="tooltip-icon">9</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Wastewater Quarterly Standing Charge</h5> <p>The figure here represents one quarter’s-worth of the annual standing charge. Income from the standing charge will go towards the fixed costs needed to maintain the wastewater network (e.g. the monitoring of assets, cleaning of pipes etc.)</p> </div> </div> <div class="tooltip" style="top:37%; left:39.2105%;"> <a class="tooltip-icon">8</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Wastewater Unmeasured Charge</h5> <p>If you are not on a meter then your variable wastewater charge is calculated on the TRP of your property, in a similar way to your clean water charges.</p> </div> </div> <div class="tooltip" style="top:33.7%; left:39.2105%;"> <a class="tooltip-icon">7</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Water Unmeasured Charge</h5> <p>If you are not on a meter then your water charges will be calculated by your property’s TRP (Tax on Real Property). TRP is set by the Cadastre, so if you have any queries about your figure, please contact them. Guernsey Water does not include TRP data from land and outbuildings.</p> </div> </div> <div class="tooltip" style="top:31.6%; left:75.2105%;"> <a class="tooltip-icon">6</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Water Quarterly Standing Charge</h5> <p>The standing charge that you pay contributes towards Guernsey Water’s fixed costs incurred through: - providing you with a connection to the water supply, and - maintaining the production, delivery and quality of a drinkable water supply network.</p> </div> </div> <div class="tooltip" style="top: 44%;left: 72.2982%;z-index: 1;"> <a class="tooltip-icon">11</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Number of loads collected</h5> <p>This section details the number of loads collected from your cesspit during the billing period and during which month the collection(s) took place.</p></div> </div> <div class="tooltip" style="top: 43%;left: 40.4737%; z-index: 1;"> <a class="tooltip-icon">10</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Cesspit emptying charges</h5> <p>The cesspit emptying charge that you pay contributes towards the cost of the service provided to empty your cesspit and discharge the contents into the sewer network.</p> </div> </div> <div class="tooltip" style="top:29.5%; left:39.2105%;"> <a class="tooltip-icon">5</a> <div class="tooltip-content"> <div class="tooltip-arrow"></div> <h5>Supply Address</h5> <p>This is the supply address - i.e. this is the property that this bill relates to.</p> </div> </div> <img style="width:100%;" src="./guernseywater1/images/unmetered-bill-2024.png" /> </div> </div> <div id="mobilePdfLink"> <a href="./guernseywater1/images/metered-bill-2024.pdf">Example Metered Bill</a><br /> <a href="./guernseywater1/images/unmetered-bill-2024.pdf">Example Unmetered Bill</a> </div> <p class="aligncentre"><a href="https://www.water.gg/charges">Learn more about water charges</a></p><p class="aligncentre"><a href="https://www.water.gg/the-wastewater-charge">Learn more about wastewater charges</a></p><h2><strong>How To Pay - </strong>You can pay your bill in a number of different ways:<br /> </h2><p><strong>Direct Debit</strong></p><p>Direct Debit is the simplest way to pay your water bill. It saves time, is more convenient and gives you greater control over your money. You are also protected by the Direct Debit Guarantee, which guarantees an immediate money back guarantee from your bank in the event of an error, provides you with advance notice if the date or amount changes, and gives you the right to cancel at any time.</p><p class="aligncentre">If you wish to pay by Direct Debit you can download an application forms below. Alternatively, if you have any queries about paying by Direct Debit, then please contact us on 01481 229500</p><p class="aligncentre"><br /><img src="./images/media/pdficon.gif" style="border: none; vertical-align: middle;" alt="pdf icon" title="" /> <a class="inlinemedia id107458 typepdf" href="https://www.water.gg/CHttpHandler.ashx?id=107458&p=0" rel="external" title="Direct Debit form for domestic customers">Direct Debit for Domestic Customers [86kb]</a></p><p class="aligncentre"><img src="./images/media/pdficon.gif" style="border: none; vertical-align: middle;" alt="pdf icon" title="" /> <a class="inlinemedia id107459 typepdf" href="https://www.water.gg/CHttpHandler.ashx?id=107459&p=0" rel="external" title="Direct Debit form for non domestic customers">Direct Debit for Non-Domestic Customers [84kb]</a></p><p><strong>Cheque</strong></p><p>Cheques should be made payable to Guernsey Water. Please write your address, customer number and invoice number on the reverse of your cheque and post it, along with your payment slip to us (see contact us for address details).<br /> </p><p><strong>Online</strong></p><p>You can make your payment using the States of Guernsey 24-hour secure Internet payments service. You will need to enter your individual customer and invoice numbers in order to make a payment. </p><p class="aligncentre"><strong><a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&siteId=077&languageCode=EN&source=AIP">Pay Online</a></strong><br /> </p><p><strong>Debit/Credit Card</strong></p><p>If you wish to pay your water bill with your debit/credit card, then please contact us by telephone with your card details handy (between 9am - 5pm only). Unfortunately, Guernsey Water are unable to take continuous credit card payments - you will need to contact us each quarter with your card details in order for us to process them.<br /> </p><p><strong>Edward T Wheadon House (please note: </strong><strong>available by appointment only)</strong></p><p>You can also pay your bill at the Cashier's Desk, Level 3, Edward T Wheadon House, Le Truchot, St Peter Port, Monday to Friday. Payment can be made by cash, cheque, debit or credit card. Please be aware that payment will only be possible if you have your bill with you.<br /> </p><p><strong>Guernsey Post </strong></p><p>You can pay at all Guernsey Post outlets. Payments can be made by cash, cheque, debit or credit card. Please note that payment will only be possible if you have your invoice with you.</p><p>Please note. Cash payments cannot be accepted at Brickfield House.</p><p> </p><h2> </h2><p> </p> </div> </div> </section> <script type="text/javascript"> (function ($) { $(document).ready(function () { var tooltips = $('.tooltip').css('z-index', 1); tooltips.find('.tooltip-icon').mouseenter(function () { var zindex = 0; tooltips.each(function () { if (parseInt($(this).css('z-index')) > zindex) zindex = parseInt($(this).css('z-index')); }); $(this).parent().css('z-index', zindex + 1).find('.tooltip-content').show(); }).mouseleave(function () { $(this).parent().find('.tooltip-content').hide(); }); $('#bill-wrapper2').hide(); $('#metered').on('click', function () { $('#bill-wrapper').show(); $('#bill-wrapper2').hide(); $('#unmetered').removeClass('selected'); $(this).toggleClass('selected'); }); $('#unmetered').on('click', function () { $('#bill-wrapper2').show(); $('#bill-wrapper').hide(); $('#metered').removeClass('selected'); $(this).toggleClass('selected'); }); }); })(jQuery); </script> <div class="shareBar"><div> <span class="social-share"><span class="icon-share"></span>Share this page</span> <div class="a2a_kit a2a_kit_size_32 a2a_default_style"> <a class="a2a_dd" href="https://www.addtoany.com/share"></a> <a class="a2a_button_twitter"></a> <a class="a2a_button_facebook"></a> </div> <script async src="https://static.addtoany.com/menu/page.js"></script> </div></div> <div id="responsibilityContainer"> <section id="responsibility"> <h2>Responsibility to our customers and the environment</h2> <a href="https://www.water.gg/article/158343/View-Our-7-Outcomes">View Our 7 Outcomes</a> </section></div> <section id="footerLinks"> <div> <ul id="actions"> <li> <a href="https://www.water.gg/article/160520/Feedback">Feedback</a> </li> <li id="number"> <span> 24 Hour Contact Number <span>01481 229500</span> </span> </li> <li id="social"> <a target="_blank" href="https://twitter.com/GuernseyWater" class="icon-Twitter"></a> <a target="_blank" href="https://www.facebook.com/GuernseyWater/" class="icon-facetime"></a> </li> </ul> </div> </section> <footer> <img src="./guernseywater1/images/logo.png" id="footerLogo" alt="States of Guernsey" /> <ul> <li><a href="https://www.water.gg/fpn">Fair Processing Notice</a> </li> <li><a href="https://www.water.gg/article/158288/Accessibility">Accessibility</a> </li> <li><a href="https://www.water.gg/article/158289/Links">Links</a> </li> </ul> <p>Copyright © <script type="text/javascript">document.write(new Date().getFullYear());</script> Guernsey Water. 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