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Submit a ticket : Synoshi
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Tack för ditt tålamod."; } else if (language === 'th') { importantNotice = "ประกาศสำคัญ!"; importantMessage = "เรากำลังเผชิญกับปริมาณคำสั่งซื้อมาก ซึ่งอาจทำให้เกิดความล่าช้าในการตอบกลับอีเมล ทีมงานของเรากำลังพยายามตอบคำถามของคุณอย่างรวดเร็ว ขอขอบคุณที่อดทนรอ."; } else if (language === 'tr') { importantNotice = "Önemli Duyuru!"; importantMessage = "Yüksek sipariş hacmi nedeniyle e-posta yanıtlarında gecikmeler yaşanabilir. Ekibimiz, sorularınızı hızlı bir şekilde yanıtlamak için çalışıyor. Sabır gösterdiğiniz için teşekkür ederiz."; } else if (language === 'uk') { importantNotice = "Важливе Повідомлення!"; importantMessage = "Ми стикаємося з великим обсягом замовлень, що може призвести до затримки з відповідями на електронну пошту. Наша команда працює наполегливо, щоб оперативно відповісти на ваші запити. Дякуємо за ваше терпіння."; } else if (language === 'vi') { importantNotice = "Thông Báo Quan Trọng!"; importantMessage = "Chúng tôi đang gặp phải lượng đơn đặt hàng lớn, điều này có thể dẫn đến sự chậm trễ trong việc trả lời email. Nhóm của chúng tôi đang nỗ lực để giải quyết các yêu cầu của bạn nhanh chóng. Cảm ơn sự kiên nhẫn của bạn."; } else { importantNotice = "Important Notice!"; importantMessage = "We're facing a high volume of orders, leading to potential delivery delays. Your patience is appreciated."; } // Add more conditions for other languages as needed // Populate the content in HTML document.querySelector('.news-banner .news-content .news-subject').innerText = importantNotice; document.querySelector('.news-banner .news-content .news-title').innerText = importantMessage; }); </script> <header class="container-fluid px-0 fw-nav-wrapper fixed-top" onload="storeValues()"> <section class="container"> <nav class="navbar"> <a id="your-tag-id" class="mb-20 mt-20" style="max-width: 150px" aria-label="Go to Synoshi homepage" > <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155001610782/logo/ctnHFcvdMTusqd9aZazlcHTaQhlefBM53A.png" alt="Synoshi Logo"/> </a> <a href="#" class="toggle-button"> <span class="bar"></span> <span class="bar"></span> <span class="bar"></span> </a> <div class="navbar-links"> <ul> <li> <a id="home-btn"> Home </a> </li> <li> <a id="newKBUrl" href="/en/support/solutions"> Knowledge Base </a> </li> <li> <a id="newTicketUrl" href="/en/support/tickets/new"> <span class="d-md-none icon-"></span> Contact Form </a> </li> <li> <a id="" href="#" class="nav-link dropdown-toggle" id = "languageDropdown" role = "button" data-bs-toggle = "dropdown" aria-haspopup = "true" aria-expanded = "false" >English</a> <div class="dropdown-menu fw-languageDropdown" aria-labelledby="languageDropdown"> <a class="dropdown-item d-none" href="/en/support/tickets/new">English</a> <a class="dropdown-item" href="/ar/support/tickets/new">Arabic</a> <a class="dropdown-item" href="/bg/support/tickets/new">Bulgarian</a> <a class="dropdown-item" href="/zh-CN/support/tickets/new">Chinese</a> <a class="dropdown-item" href="/zh-TW/support/tickets/new">Chinese (Traditional)</a> <a class="dropdown-item" href="/hr/support/tickets/new">Croatian</a> <a class="dropdown-item" href="/cs/support/tickets/new">Czech</a> <a class="dropdown-item" href="/da/support/tickets/new">Danish</a> <a class="dropdown-item" href="/nl/support/tickets/new">Dutch</a> <a class="dropdown-item" href="/fil/support/tickets/new">Filipino</a> <a class="dropdown-item" href="/fi/support/tickets/new">Finnish</a> <a class="dropdown-item" href="/fr/support/tickets/new">French</a> <a class="dropdown-item" href="/de/support/tickets/new">German</a> <a class="dropdown-item" href="/el/support/tickets/new">Greek</a> <a class="dropdown-item" href="/he/support/tickets/new">Hebrew</a> <a class="dropdown-item" href="/hu/support/tickets/new">Hungarian</a> <a class="dropdown-item" href="/id/support/tickets/new">Indonesian</a> <a class="dropdown-item" href="/it/support/tickets/new">Italian</a> <a class="dropdown-item" href="/ja-JP/support/tickets/new">Japanese</a> <a class="dropdown-item" href="/ko/support/tickets/new">Korean</a> <a class="dropdown-item" href="/ms/support/tickets/new">Malay</a> <a class="dropdown-item" href="/nb-NO/support/tickets/new">Norwegian</a> <a class="dropdown-item" href="/pl/support/tickets/new">Polish</a> <a class="dropdown-item" href="/pt-BR/support/tickets/new">Portuguese (BR)</a> <a class="dropdown-item" href="/pt-PT/support/tickets/new">Portuguese/Portugal</a> <a class="dropdown-item" href="/ro/support/tickets/new">Romanian</a> <a class="dropdown-item" href="/sk/support/tickets/new">Slovak</a> <a class="dropdown-item" href="/sl/support/tickets/new">Slovenian</a> <a class="dropdown-item" href="/es/support/tickets/new">Spanish</a> <a class="dropdown-item" href="/sv-SE/support/tickets/new">Swedish</a> <a class="dropdown-item" href="/th/support/tickets/new">Thai</a> <a class="dropdown-item" href="/tr/support/tickets/new">Turkish</a> <a class="dropdown-item" href="/uk/support/tickets/new">Ukrainian</a> <a class="dropdown-item" href="/vi/support/tickets/new">Vietnamese</a> </div> </li> </ul> </div> </nav> </section> <div class="nav-overlay d-none"></div> </header> <script> const toggleButton = document.getElementsByClassName('toggle-button')[0] const navbarLinks = document.getElementsByClassName('navbar-links')[0] toggleButton.addEventListener('click', () => { navbarLinks.classList.toggle('active') }) </script> <script> // Call the updateLink() function to update the link updateLink(); </script> <main class="fw-main-wrapper" id="fw-main-content"> <section class="fw-sticky fw-searchbar-wrapper"> <div class="container"> <div class="row align-items-center py-24"> <div class="col-md-6"> <nav aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"><a href="/en/support/home">Home</a></li> <li class="breadcrumb-item breadcrumb-active-item d-lg-none" aria-current="page">Submit a ticket</li> </ol> </nav> </div> <div class="col-md-4 ms-auto"> <form action="/en/support/search" id="fw-search-form" data-current-tab="all"> <div class="form-group fw-search my-0"> <div class="input-group"> <input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Enter the search term here...." autocomplete="off" aria-label="Enter the search term here...."> <button class="btn px-20 input-group-text" type="submit" tabindex="-1" aria-label="Search"><span class="icon-search"></span></button> </div> <div class="visually-hidden"> <span id="srSearchUpdateMessage" aria-live="polite"></span> </div> <div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none"> <div class="fw-autocomplete-header"> <button class="fw-search-tab fw-active-search-tab" data-tab="all"> All </button> <button class="fw-search-tab " data-tab="solutions"> Articles </button> </div> <div class="fw-loading my-80 d-none"></div> <div class="fw-autocomplete-focus"> <div class="fw-recent-search"> <div class="fw-recent-title d-none row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-recent me-8"></span>Recent Searches</div> <div class="col-4 px-0 text-end"><button class="btn btn-link fw-clear-all">Clear all</button></div> </div> <p class="ps-32 fw-no-recent-searches mb-16 d-none">No recent searches</p> <ul class="fw-no-bullet fw-recent-searches mb-16 d-none"></ul> </div> <div class="fw-popular-articles-search"> <p class="fs-20 semi-bold fw-popular-title d-none"><span class="icon-article me-8"></span> Popular Articles</p> <ul class="fw-no-bullet fw-popular-topics d-none"></ul> </div> <div class="fw-solutions-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-solutions-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-article me-8"></span>Articles</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-solutions-view-all" href="/en/support/search/solutions">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-solutions-search-results-container"></ul> </div> <div class="fw-topics-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-topics-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-topic me-8"></span>Topics</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-topics-view-all" href="/en/support/search/topics">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-topics-search-results-container"></ul> </div> <div class="fw-tickets-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-tickets-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-ticket me-8"></span>Tickets</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-tickets-view-all" href="/en/support/search/tickets">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-tickets-search-results-container"></ul> </div> </div> <div class="fw-autocomplete-noresults d-none text-center py-40"> <img src="/assets/cdn/portal/images/no-results.png" class="img-fluid fw-no-results-img" alt="no results" /> <p class="mt-24 text-secondary">Sorry! nothing found for <br /> <span id="input_term"></span></p> </div> </div> </div> </form> </div> </div> </div> </section> <section class="container-fluid px-0"> <div class="container"> <div class="col-lg-3 fw-sidebar-wrapper d-none"> <section class="bg-grey fw-sidebar" data-toggle="true"> <section class="mb-20 d-none"> <h2 class="mb-12 fs-20 semi-bold">Related articles</h2> <ul class="fw-no-bullet suggestions-results"></ul> </section> <section class="apps d-flex flex-column" id="portal_tickets_new_sidebar"></section> </section> </div> </div> </section> <section class="container-fluid px-0 fw-page-title-wrapper"> <div class="container"> <div class="pt-24 pt-lg-60 mx-0 fw-search-meta-info g-0"> <div class="text-start"> <h2 class="fw-page-title">Submit a ticket</h2> <p class="title-underline pt-12"></p> </div> </div> </div> </section> <section class="container-fluid pt-32 pb-60"> <div class="container px-0"> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="row mx-0 g-0 px-32"> <div class="col-lg-12 fw-content-wrapper mb-16 mb-lg-0"> <div class="fw-content fw-new-ticket"> <form class="form-portal ticket-form w-100" rel="validate" novalidate="novalidate" id="new_helpdesk_ticket" enctype="multipart/form-data" action="/en/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" /><input type="hidden" name="authenticity_token" value="akOzHkyFAVlewYyo1B2ssMbI0sxQYrXufFE/1zPB2/cFiYi8CSUJdRKy5S2v3zCkLbovS6lxiAPOI5ybXoP31g==" /> <div class="nested_field"> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_type_customer_reported_1138611" class="form-label"> Type of concern <span class="fw-asterisk">*</span> </label> <select class="form-control parent_field nested_select_field choices choices" id="helpdesk_ticket_custom_field_cf_type_customer_reported_1138611" name="helpdesk_ticket[custom_field][cf_type_customer_reported_1138611]" required data-nested-choices = "[["I did not receive my order","I did not receive my order",[]],["I need help with my tracking number","I need help with my tracking number",[]],["I want to return my order","I want to return my order",[["Defect","Defect",[]],["Order Arrived too late","Order Arrived too late",[]],["Other","Other",[]]]],["I want to modify my order","I want to modify my order",[]],["I want to receive more information about Product","I want to receive more information about Product",[]],["I want to purchase more products","I want to purchase more products",[]],["I have a question about payment","I have a question about payment",[]],["I need assistance using the product(s)","I need assistance using the product(s)",[]]]" data-selected-choices = "null" data-nested-levels = "[{"id":48000004465,"label":"Sub-type","label_in_portal":"Sub-Type","name":"cf_subtype_customer_reported_1138611","level":2,"field_type":"nested_child"}]" data-placeholder = "" data-required-field = "true" > <option value>Choose...</option> <option data-custom-properties='{"id": ""}' value="I did not receive my order"> I did not receive my order </option> <option data-custom-properties='{"id": ""}' value="I need help with my tracking number"> I need help with my tracking number </option> <option data-custom-properties='{"id": ""}' value="I want to return my order"> I want to return my order </option> <option data-custom-properties='{"id": ""}' value="I want to modify my order"> I want to modify my order </option> <option data-custom-properties='{"id": ""}' value="I want to receive more information about Product"> I want to receive more information about Product </option> <option data-custom-properties='{"id": ""}' value="I want to purchase more products"> I want to purchase more products </option> <option data-custom-properties='{"id": ""}' value="I have a question about payment"> I have a question about payment </option> <option data-custom-properties='{"id": ""}' value="I need assistance using the product(s)"> I need assistance using the product(s) </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_type_customer_reported_1138611"></div> </div> <div class="child_field ps-18"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_subject" class=" form-label"> Subject <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_subject" placeholder="" name="helpdesk_ticket[subject]" required data-allow-solution-suggester = "true" > <div class="invalid-feedback helpdesk_ticket_subject"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_order_number_1138611" class=" form-label"> Order number <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_order_number_1138611" placeholder="" name="helpdesk_ticket[custom_field][cf_order_number_1138611]" required = "" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_order_number_1138611"></div> </div> <div class="form-group helpdesk_ticket_email"> <label for="helpdesk_ticket_email" class=" form-label"> Email <span class="fw-asterisk">*</span> </label> <input type="email" class="form-control " id="helpdesk_ticket_email" placeholder="" name="helpdesk_ticket[email]" value="" required data-user-email = "" data-user-contractor = "false" data-not-allow-others = "false" > <div class="invalid-feedback helpdesk_ticket_email"></div> </div> <div class="form-group d-none requester-name"> <input type="text" class="form-control " id="" placeholder="Your name" name="helpdesk_ticket[name]" > <div class="invalid-feedback "></div> </div> <div class="form-group "> <label for="helpdesk_ticket_ticket_body_attributes_description_html" class="form-label"> Description <span class="fw-asterisk">*</span> </label> <textarea class="form-control rich-editor new-ticket-editor" id="helpdesk_ticket_ticket_body_attributes_description_html" name="helpdesk_ticket[ticket_body_attributes][description_html]" rows="" cols="" required placeholder="" aria-label = "Description, Use Alt+F10 to access formatting toolbar" ></textarea> <div class="invalid-feedback helpdesk_ticket_ticket_body_attributes_description_html"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_payment_processor_marked_by_customer_1138611"> <label for="helpdesk_ticket_custom_field_cf_payment_processor_marked_by_customer_1138611" class=" form-label"> I have paid by <span class="fw-asterisk">*</span> </label> <select class="form-control new_ticket_dynamic_sections choices" id="helpdesk_ticket_custom_field_cf_payment_processor_marked_by_customer_1138611" name="helpdesk_ticket[custom_field][cf_payment_processor_marked_by_customer_1138611]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "48000738493"}'value="Klarna"> Klarna </option> <option data-custom-properties='{"id": "48000738494"}'value="Paypal"> Paypal </option> <option data-custom-properties='{"id": "48000738495"}'value="Credit Card"> Credit Card </option> <option data-custom-properties='{"id": "48000738496"}'value="Other"> Other </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_payment_processor_marked_by_customer_1138611"></div> </div> <div class="helpdesk_ticket_custom_field_cf_payment_processor_marked_by_customer_1138611_section_wrapper"> </div> <div class='form-group attachments-container'> <span class='d-none'> <input id='upload_file' type='file' multiple='true'/> <input id='files_list' type='file' name='helpdesk_ticket[attachments][][resource]' multiple='true'/> </span> <div class="dropdown"> <button class="btn btn-link " type="button" id="attach_btn" data-attach-type="file" > <span class='file-upload-btn' tabindex="0"> <img data-src="/glyphs/vectors/attachment.svg" loading="lazy" alt="Attachment" class="lazyload icon" /> Attachment </span> </button> <ul class="dropdown-menu" aria-labelledby="attach_btn"> <li><a class="dropdown-item" href="#" data-attach-type="file">Attach a file</a></li> </ul> </div> <div id='attachments_list' class='files-container'></div> <div> <div id='cumulative_error_heading' class='error-heading'></div> <div id='cumulative_error_attachments_list' class='files-container'></div> </div> <div> <div id='individual_error_heading' class='error-heading'></div> <div id='individual_error_attachments_list' class='files-container'></div> </div> </div> <div class="form-group"> <div class="controls recaptcha-control"> <script src="https://www.recaptcha.net/recaptcha/enterprise.js" async defer ></script> <div data-sitekey="6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="g-recaptcha " display="{:theme=>"white"}"></div> <noscript> <div> <div style="width: 302px; height: 422px; position: relative;"> <div style="width: 302px; height: 422px; position: absolute;"> <iframe src="https://www.recaptcha.net/recaptcha/enterprise/fallback?k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" name="ReCAPTCHA" style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;"> </iframe> </div> </div> <div style="width: 300px; height: 60px; border-style: none; bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px; background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;"> <textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid #c1c1c1; margin: 10px 25px; padding: 0px; resize: none;"> </textarea> </div> </div> </noscript> </div> </div> <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 3.5.21022; .NET CLR 1.0.3705; .NET CLR 1.1.4322)" /> <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles" /> <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false" /> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="" /> <input type="hidden" name="helpdesk_ticket[form_id]" id="helpdesk_ticket_form_id" value="48000000913" /> <a id="" href="/en/support/home" class="btn fw-secondary-button" >Cancel</a> <button type="submit" class="btn fw-primary-button new-ticket-submit-button" data-recaptcha-enterprise = "false" data-submit-text = "Please Wait..." > Submit </button> </form> </div> </div> </div> </div> </section> <div class="modal fade" id="codeInsertModal" data-bs-backdrop="static" tabindex="-1" aria-labelledby="codeInsertModal" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered modal-lg"> <div class="modal-content p-32"> <div class="modal-header border-0"> <h5 class="modal-title" id="staticBackdropLabel">Code Snippet</h5> <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> </div> <div class="modal-body"> <div class="form-group"> <label class="form-label">Select Language</label> <select class="form-select choices" aria-label="Select Language" id="codeLanguage"> <option value="Html">Html</option> <option value=" Css"> Css</option> <option value=" JavaScript"> JavaScript</option> <option value=" Sass"> Sass</option> <option value=" Xml"> Xml</option> <option value=" Ruby"> Ruby</option> <option value=" PHP"> PHP</option> <option value=" Java"> Java</option> <option value=" C#"> C#</option> <option value=" C++"> C++</option> <option value=" ObjectiveC"> ObjectiveC</option> <option value=" Perl"> Perl</option> <option value=" Python"> Python</option> <option value=" VB"> VB</option> <option value=" SQL"> SQL</option> <option value=" Generic Language"> Generic Language</option> </select> </div> <div class="form-group"> <textarea class="form-control" id="codeSnippet" placeholder="Enter code here" rows="15"></textarea> </div> </div> <div class="modal-footer"> <button type="button" class="btn btn-default" data-bs-dismiss="modal">Cancel</button> <button type="button" class="btn btn-primary" 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