IATA - Passenger Facilitation

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<div class="header-ads-wrapper">  <div id='div-gpt-ad-IATA-3' style='max-width: 728px; max-height: 90px;'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-ad-IATA-3'); }); </script> </div> </div> <div class="left-navigation-mobile"> <select onchange="window.location.href = this.value" class="left-navigation-mobile-select"> <option selected>Passenger Facilitation</option> <option value="/en/programs/passenger/passenger-facilitation/facilitation-policy/">Facilitation Policy</option> <option value="/en/programs/passenger/passenger-facilitation/passenger-data/">Facilitation & Passenger Data</option> </select> </div> </div> <div class="layout-wrapper three-column-layout"> <div class="container"> <div class="layout-wrapper-inner"> <div class="layout-column-left"> <div class="left-navigation" data-left-menu data-current-page-id="1431"> <ul class="no-bullet"> <li class="left-navigation-first-level-item "> <a href="/en/programs/" 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class="intro clearfix"> <div class="rich-text"> <p>鈥婣s the travelling population continues to increase, governments, airlines and airports are required to adapt their processes to maintain the safety and the security of their operations on the ground and in the air. Passenger and travel facilitation are cornerstones to enable a faster, seamless passenger throughput, while enhancing security and improving airlines' customer experience and satisfaction.</p></div> </div> <div class="rich-text" data-main-rich-text> <p>Passenger facilitation is critical to sustainable aviation. We support the industry on a number of fronts:</p> <h3>Advocacy</h3> <p>IATA promotes measures that support easier movement of persons around the globe and that contribute to the global economy. To achieve this, we encourage states to remove travel restrictions and simplify border control processes while ensuring the integrity of borders and security. We engage with international organizations and states to shape <a title="Facilitation Policy" href="/en/programs/passenger/passenger-facilitation/facilitation-policy/" target="_blank" rel="noopener">facilitation policies and regulations</a> that support a safe, secure and sustainable industry<strong>.</strong></p> <h3><strong>Passenger Standards</strong></h3> <p>We maintain <a href="/en/programs/passenger/passenger-facilitation/passenger-data/" target="_blank" rel="noopener">passenger data messaging standards</a> which allow the interchange of <a href="/en/publications/api-pnr-toolkit/" target="_blank" rel="noopener">Advance Passenger Information (API) </a>and <a href="/en/publications/api-pnr-toolkit/">Passenger Name Records (PNR)</a> data between airlines and governments. A number of recommended practices in the <a href="/en/publications/manuals/passenger-services-conference-resolution-manual/" target="_blank" rel="noopener">IATA Passenger Service Conference Resolutions Manual</a> (PSCRM ) also support the handling and the process of passengers through the airport, including unaccompanied minors, <a href="/en/programs/passenger/accessibility/" target="_blank" rel="noopener">passengers with disabilities</a>, <span style="font-size: 1rem;">Automated Border Control: </span><a style="font-size: 1rem; background-color: rgb(255, 255, 255);" href="/contentassets/e559f78c20454cbe851e6108e6467f73/rp1701-traveler-scheme-2012.pdf" target="_blank" rel="noopener">RP 1701l</a><span style="font-size: 1rem;"> (pdf)</span></p> <h3><strong>Innovation: One ID</strong></h3> <p>IATA's <a href="/en/programs/passenger/one-id/" target="_blank" rel="noopener">One ID </a>initiative aims to create a streamlined process that allows individuals to assert their identity, online or in person, while maintaining data privacy. The ePassport will be replaced by a digital form of identity to further streamline the end-to-end passenger experience. The use of biometric recognition is a backbone to the project. One ID will enable significant improvements to operational efficiency and security.</p> <h3><strong>Training</strong></h3> <p>Our training programs can be tailored to governments, airports or airlines' specific needs.</p> <p>> <a href="/en/training-tscs21">Management of Aviation Facilitation</a> <br />> <a href="/en/training-tscs58" target="_blank" rel="noopener">Passenger Data Exchange Programs (API/PNR)</a></p> </div> <div class="row"><div class="block airlinemagazinesteaserblock span-full col-12"> <div class="new-teaser-list "> <div class="new-teaser-list-inner"> <div class="h2 new-teaser-list-heading" teaser-list-section-title-tracking>Related from Airlines magazine</div> <div class="new-teaser-list-row" teaser-list-item-container-tracking> <div class="new-teaser-list-col" teaser-list-item-tracking> <a href="https://airlines.iata.org/2024/11/14/getting-accessibility-right-every-customer" class="new-teaser" target="_blank" teaser-list-item-url-tracking teaser-list-item-position-tracking="0"> <div class="animated-img-wrapper new-teaser-img-wrapper new-teaser-img-withcover"> <img src="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-11/web_bustling-airport-terminal-with-a-glimpse-of-the-runway_Credit_AzmanJaka_iStock-1758813697_2000x1500.png?itok=AY8gW6Kt" alt="Thumbnail"/> </div> <div class="new-teaser-content-wrapper"> <span class="new-teaser-date"> 14 November 2024 </span> <h3 class="new-teaser-title" teaser-list-item-title-tracking> Passenger Experience: Getting accessibility right for every customer </h3> </div> </a> </div> <div class="new-teaser-list-col" teaser-list-item-tracking> <a href="https://airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology" class="new-teaser" target="_blank" teaser-list-item-url-tracking teaser-list-item-position-tracking="1"> <div class="animated-img-wrapper new-teaser-img-wrapper new-teaser-img-withcover"> <img src="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-10/web_travelers-walking-with-luggage-at-airport_Credit_izusek_iStock-1477131540_2000x1500.png?itok=XH3yGeqJ" alt="Thumbnail"/> </div> <div class="new-teaser-content-wrapper"> <span class="new-teaser-date"> 30 October 2024 </span> <h3 class="new-teaser-title" teaser-list-item-title-tracking> Passenger Experience: Passenger survey highlights need for convenience and technology </h3> </div> </a> </div> <div class="new-teaser-list-col" teaser-list-item-tracking> <a href="https://airlines.iata.org/2024/10/30/turning-contactless-travel-potential-reality" class="new-teaser" target="_blank" teaser-list-item-url-tracking teaser-list-item-position-tracking="2"> <div class="animated-img-wrapper new-teaser-img-wrapper new-teaser-img-withcover"> <img src="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-10/web_crop-woman-using-smartphone-while-scanning_Credit_StockCanarias_shutterstock_2373001219_2000x1500.png?itok=6I0hOUZQ" alt="Thumbnail"/> </div> <div class="new-teaser-content-wrapper"> <span class="new-teaser-date"> 30 October 2024 </span> <h3 class="new-teaser-title" teaser-list-item-title-tracking> Passenger Experience: Turning contactless travel from potential to reality </h3> </div> </a> </div> <div class="new-teaser-list-col" teaser-list-item-tracking> <a href="https://airlines.iata.org/2024/07/02/timatic-autocheck-improve-seamless-travel-star-alliance-customers" class="new-teaser" target="_blank" teaser-list-item-url-tracking teaser-list-item-position-tracking="3"> <div class="animated-img-wrapper new-teaser-img-wrapper new-teaser-img-withcover"> <img src="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-07/web_Passport-check-in-at-Kiosk_creit_iStock-1494872827.png?itok=oyVvVHiZ" alt="Thumbnail"/> </div> <div class="new-teaser-content-wrapper"> <span class="new-teaser-date"> 2 July 2024 </span> <h3 class="new-teaser-title" teaser-list-item-title-tracking> Passenger experience: Timatic AutoCheck to improve seamless travel for Star Alliance customers </h3> </div> </a> </div> </div> </div> </div> </div></div> </main> <div class="right-navigation-wrapper"> <div class="right-navigation"> <div class="dfa-ads-wrapper">  <div id='div-gpt-ad-IATA-2' style='max-width: 300px; 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