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You will be redirected in 5 seconds </div> <div name="hc_contact_page_ticket_form_live_chat_button_alert"> We currently offer live chat support in English only. <br/><br/></div> <div name="hc_contact_page_ticket_form_live_chat_button_alert_email"> EMAIL SUPPORT IN SPANISH</div> <div name="hc_contact_page_ticket_form_live_chat_button_alert_chat"> CHAT IN ENGLISH</div> <div name="hc_contact_page_ticket_form_squarespace_5_legacy_platform_squarespace_5_help"> Squarespace 5 Help</div> <div name="hc_contact_page_ticket_form_squarespace_5_legacy_platform_description"> For questions about the legacy Squarespace 5 platform, please visit its Help Center:</div> <div name="hc_contact_page_ticket_form_squarespace_5_legacy_platform_back_button"> Back</div> <div name="hc_contact_page_ticket_form_account_recovery"> Regain access to your account or site</div> <div name="hc_contact_page_ticket_form_account_recovery_summary"> If you’ve tried to <a target="_blank" href="https://login.squarespace.com/recovery-form#/recovery/domain"><strong>recover your Squarespace or Acuity account</strong></a> and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.<br><br> Before you begin:<br> <p class="dc-indented">• Did you already try to <a target="_blank" href="https://login.squarespace.com/recovery-form#/recovery/domain"><strong>recover your account</strong></a> through the login page? We’ll ask you to try that first if you haven’t yet.<br> <p class="dc-indented">• For your security, we’ll only provide account details to the account holder.<br> <p class="dc-indented">• For help recovering a Google Workspace account, contact us <a target="_blank" href="https://support.squarespace.com/hc/requests/new?ticket_form_id=64357"><strong>here.</strong></a></p></div> <div name="hc_contact_page_ticket_form_account_recovery_email"> Email address where we can contact you.</div> <div name="hc_contact_page_ticket_form_account_recovery_description"> What situation led to the trouble accessing your account?</div> <div name="hc_contact_page_ticket_form_account_recovery_website_url_s"> URLs of any websites connected to the account. Enter as many domains as possible. </div> <div name="hc_contact_page_ticket_form_account_recovery_attachment_title">Please attach both of the following documents:</br> <p class="dc-indented">• A government-issued ID. For example, a driver’s license, passport or permanent resident card. <p class="dc-indented">• A bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication issues.)</br></p> Note:</br> <p class="dc-indented">• If you entered multiple websites above, attach statements showing the most recent charge associated with every site. <p class="dc-indented">• Ensure your files are .jpg or .png so we can view them.</p> </div> <div name="hc_contact_page_ticket_form_account_recovery_form_button"> Request Account Access</div> <div name="hc_contact_page_ticket_form_account_recovery_end_summary"> A member of our team will respond as soon as possible. <a href="http://www.squarespace.com/privacy/">http://www.squarespace.com/privacy/</a></div> <div name="hc_contact_page_security_steps_intro">Follow these steps:</div> <div name="hc_contact_page_learn_more">Learn More</div> <div name="hc_contact_page_ticket_form_request_a_refund_button"> Request a Refund</div> <div name="hc_contact_page_ticket_form_request_a_refund_business_hours"> Hear back in 2 business days.</div> <div name="hc_contact_page_ticket_form_sales_tax_certificate">If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.</div> <div name="hc_contact_page_ticket_form_sales_tax_description">Use this form to submit a request about exemption from sales tax collected for Squarespace payments.</div> <div name="hc_contact_page_ticket_form_sales_tax_details">Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.</div> <div name="hc_contact_page_ticket_form_sales_tax_feedback_description">If you have feedback about how we collect sales tax, submit it here. Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.</div> <div name="hc_contact_page_ticket_form_sales_tax_feedback_title">General sales tax feedback</div> <div name="hc_contact_page_ticket_form_sales_tax_form_title">Request an exemption from sales tax</div> <div name="hc_contact_page_subtopic_menu_label">Tell us more </div> <div name="hc_contact_page_ticket_form_attachments_description">Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: <a href="http://sqsp.link/w5Jigj">http://sqsp.link/w5Jigj</a></div> <div name="hc_contact_page_copyright_form_overview"><p>Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of copyright infringement committed using the Services. To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below. </p> <p>Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed copyright infringement directly with the site owner or the web hosting service provider. </p> <p>Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of copyright infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.</p></div> <div name="sp_ticket_form_dsa_report_preamble">Squarespace is committed to providing a service to our customers that is safe and trusted. If you believe that there is content on Squarespace that is illegal, please submit a notice of illegal content to Squarespace using the form below. We have introduced this reporting channel to customers in accordance with Article 16 of the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (‘DSA’).</div>  <div name="sp_ticket_form_malware_report_preamble"><h1>Report malware</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know. <br><br> Malware, or malicious software, are programs designed to disrupt, damage, or gain access to a computer without the owner's knowledge. Malware includes viruses, spyware, ransomware, and other unwanted software. Malware being used through multiple sources are referred to as botnets. <br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_phishing_report_preamble"><h1>Report phishing or pharming</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know. <br><br> Phishing is a type of fraud that attempts to deceive users into sharing sensitive information like credit card information, passwords, or account details.<br><br> Where phishing attempts to deceive users into sharing sensitive information, pharming attempts to redirect users to fraudulent sites through modified/hijacked DNS, instead of where the user originally attempted to go.<br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_spam_report_preamble"><h1>Report spam</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.<br><br> Spam encompasses any unsolicited bulk emails sent without the recipient's consent. This includes “spamvertising” and sending emails that violate the <a target="_blank" href="https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business"><strong>CAN-SPAM Act.</strong></a><br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_general_abuse_report_preamble">Temporary text</div> <div name="sp_ticket_form_whois_preamble"><h1>Report Whois contact inaccuracy</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.<br><br> Domain owners are required to keep their Whois records up-to-date. Inaccurate, outdated or intentionally false domain contact details can be reported through this form. <br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_trademark_preamble">Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of trademark infringement committed using the Services. To submit a notice of claimed trademark infringement, you will need to submit a notice of infringement using the form below. <br> <br> Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed trademark infringement directly with the site owner or the web hosting service provider. <br> <br> Squarespace's response to notices of alleged trademark infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of trademark infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.</div> <div name="hc_contact_page_email_error_message">Please complete all required fields.</div> <div name="hc_announcementbar_announcement_title"> Live chat availability is limited due to high demand for support on certain topics. Email is available 24/7. Thank you for your patience. Need answers fast? Use the help guides below.</div> <div name="hc_announcementbar_announcement_url"> #</div> <div name="hc_announcementbar_acuity_title">Squarespace Scheduling is now officially Acuity Scheduling. For help setting up appointments, search “Acuity”, or find related guides under “Acuity Scheduling”.</div> <div name="hc_announcementbar_acuity_url">#</div> <div name="hc_announcementbar_acuity_url">#</div> <div name="hc_contact_page_ticket_form_deceased_owner_description">Please use this form to submit a request regarding a deceased Squarespace customer’s site or Acuity Scheduling account. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request. <br> <br> Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions. <br> <br> Note that Billing permissions don't include the ability to edit the site's content. You can read more about this <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/206537297-Squarespace-permissions-explained"><strong>here</strong></a>. <br> <br> <strong>A note regarding Squarespace 5 sites:</strong> <br> Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site. <br> <br> <strong>A note regarding Acuity Scheduling accounts:</strong> Granting billing permissions is not possible on Acuity accounts without a Squarespace login. However, we can cancel or remove the account. </div> <div name="hc_contact_page_ticket_form_deceased_owner_title">Submit a request about a deceased customer's account</div> <div name="hc_contact_page_ticket_form_deceased_owner_subject">Subject</div> <div name="hc_contact_page_ticket_form_deceased_owner_description_field">Any comments, requests, or concerns we should know?</div> <div name="hc_contact_page_ticket_form_deceased_owner_attachment_title">Please attach the following documents:</br> • An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.</br> • An image of the deceased person’s obituary, death certificate, and/or other documents.</br> • Any additional documents, such as Legal Representation documentation.</br></div> <div name="hc_release">{ "top::memberareas:billingsignup":"New Release Team (Chat)", "top::memberareas:creatingmemberareas":"New Release Team (Chat)", "top::memberareas:managingmemberareas":"New Release Team (Chat)", "top::courses:billing":"New Release Team (Chat)", "top::courses:editing":"New Release Team (Chat)", "top::courses:managingmembers":"New Release Team (Chat)", "top::media:video-storage":"New Release Team (Chat)", "top::project:projects":"New Release Team (Chat)", "top::project:invoices":"New Release Team (Chat)", "top::project:formsubmissions":"New Release Team (Chat)" }</div> <div name="hc_contact_page_messaging_intro">Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EST. 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Human editors don’t review the content for quality after it’s translated.</div> <div name="hc_kb_guide_machine_translation_note_link">Read the English version</div>  <div name="hc_login_page_acuity_button">Acuity Scheduling</div> <div name="hc_login_page_cant_login_button">Can’t log in?</div> <div name="hc_login_page_dont_have_account_button">I don’t have an account</div> <div name="hc_login_page_squarespace_button">Squarespace</div> <div name="hc_login_page_subtitle">Log into your account so we can customize your experience. </div> <div name="hc_login_page_title">Which account do you need help with today?</div>  <div name="hc_footer_pre_footer_community_forum">Community Forum</div> <div name="hc_footer_pre_footer_community_forum_description">Get help from our community on advanced customizations.</div> <div name="hc_footer_pre_footer_community_forum_button">Explore the Forum </div> <div name="hc_footer_pre_footer_webinars">Webinars</div> <div name="hc_footer_pre_footer_webinars_description">Sign up for an interactive session where our experts walk you through Squarespace basics. </div> <div name="hc_footer_pre_footer_webinars_button">Join a Webinar</div> <div name="hc_footer_pre_footer_help_title">Can't find what you're looking for?</div> <div name="hc_footer_pre_footer_help_title_description">We'll help you find the answer or connect with an advisor.</div> <div name="hc_footer_footer_contact_us">Contact Us</div>  <div name="hc_pre_footer_forum_header">Get help from our community</div> <div name="hc_pre_footer_forum_description">Get help from our community on advanced customizations.</div> <div name="hc_pre_footer_forum_cta">search in the forums</div> <div name="hc_pre_footer_marketplace_header">Hire a Squarespace Expert</div> <div name="hc_pre_footer_marketplace_description">Stand out online with the help of an experienced designer or developer. </div> <div name="hc_pre_footer_marketplace_cta">get matched</div>  <div name="hc_article_page_table_of_contents_header">In this guide</div> <div name="hc_article_page_was_guide_helpful">Was this guide helpful?</div> <div name="hc_article_page_related_guides_header">People also viewed</div> <div name="hc_article_page_upsell_header">Accessing this feature</div> <div name="hc_article_page_note_header">Note</div> <div name="hc_article_page_tip_header">Tip</div> <div name="hc_article_page_warning_header">Warning</div> <div name="hc_article_page_survey_question">Did you find the information you were looking for?</div> <div name="hc_article_page_survey_dismissal">Still Browsing</div> <div name="hc_article_page_survey_thank_you">Thank you for your feedback.</div>  <div name="hc_article_page_copy_error">Error copying text to clipboard</div> <div name="hc_article_page_copy_success">Successfully copied text to clipboard</div> <div name="hc_article_page_copy">Copy</div> <div name="hc_article_page_toc_header">In this guide</div>  <div name="hc_request_page_title">Your form was submitted successfully!</div> <div name="hc_request_page_subtitle">A confirmation email has been sent to your address. We will get back to you as soon as we can.</div> <div name="hc_request_page_cta_button">return to Squarespace</div>  <div name="hc_contact_options_title">Can’t find what you need? Here’s how to contact us.</div> <div name="hc_contact_email_us">Email Us</div> <div name="hc_contact_live_chat">Live Chat</div> <div name="hc_contact_email_description">Send us a message and read our answer when it’s convenient for you.</div> <div name="hc_contact_live_chat_description">Real-time conversations and immediate answers from our award-winning Customer Support team.</div> <div name="hc_contact_email_time">24 hours a day<br> 7 days a week</div> <div name="hc_contact_live_chat_time">Monday to Friday<br>  4am to 8pm EST</div> <div name="hc_contact_live_chat_time_aus">Monday to Friday  4am to 8pm EDT</div> <div name="hc_contact_email_cta">send an email</div> <div name="hc_contact_live_chat_cta">start live chat</div> <div name="hc_contact_live_chat_unavailable">Live chat currently unavailable.</div>  <div name="hc_contact_page_schedules_json">{"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2024-10-14T02:12:44Z","intervals":[{"start_time":1320,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640}]},{"id":360000418191,"name":"Social Team Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account Management VIP Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live Chat Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2024-11-20T19:59:17Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2024-11-20T19:59:30Z","intervals":[{"start_time":1080,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":18405093826701,"name":"[Inactive] Live Chat Acuity Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2023-08-10T16:06:56Z","updated_at":"2024-04-29T14:57:38Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":4920},{"start_time":5220,"end_time":5340},{"start_time":5400,"end_time":5490},{"start_time":6000,"end_time":6360},{"start_time":6420,"end_time":6600},{"start_time":6660,"end_time":6780},{"start_time":6840,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":21322019776781,"name":"Email - IntouchCX (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:54:21Z","updated_at":"2024-04-29T14:59:04Z","intervals":[{"start_time":960,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":7980}]},{"id":21322160612877,"name":"Email - 24/7 teams (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:59:39Z","updated_at":"2024-04-29T14:59:13Z","intervals":[{"start_time":0,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640},{"start_time":8640,"end_time":10080}]},{"id":25217370917901,"name":"Product Support Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2024-03-21T17:12:42Z","updated_at":"2024-05-07T11:37:22Z","intervals":[{"start_time":1620,"end_time":2700},{"start_time":3060,"end_time":4140},{"start_time":4500,"end_time":5580},{"start_time":5940,"end_time":7020},{"start_time":7380,"end_time":8460}]},{"id":26294188481165,"name":"Live Chat - Acuity CUSU HVCS (COSO-4219)","time_zone":"Eastern Time (US & Canada)","created_at":"2024-04-29T14:59:37Z","updated_at":"2024-11-20T19:59:42Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":28799929362829,"name":"Live Chat - Acuity","time_zone":"Eastern Time (US & Canada)","created_at":"2024-07-29T17:52:26Z","updated_at":"2024-11-20T19:59:50Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":30299777743117,"name":"New schedule","time_zone":"Paris","created_at":"2024-09-16T17:00:21Z","updated_at":"2024-09-16T17:16:32Z","intervals":[{"start_time":2040,"end_time":2400},{"start_time":3480,"end_time":3840},{"start_time":4920,"end_time":5280},{"start_time":6360,"end_time":6720},{"start_time":7800,"end_time":8160}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}</div>  <div name="hc_homepage_squarespace_payments_product_area_title">Squarespace Payments</div> <div name="hc_homepage_squarespace_payments_product_area_image_alt">Squarespace Payments Product Area</div> <div name="hc_homepage_squarespace_payments_product_area_getting_started_link">Getting started with Squarespace Payments</div> <div name="hc_homepage_squarespace_payments_product_area_managing_payments_link">Managing payments and payouts with Squarespace Payments</div> <div name="hc_homepage_squarespace_payments_product_area_understanding_negative_balance_link">Understanding a negative balance with Squarespace Payments </div> <div name="hc_homepage_squarespace_payments_product_area_managing_payments_account_link">Managing your Squarespace Payments account</div>  <div name="hc_homepage_accepting_payments_topic_tile_title">Accepting Payments</div> <div name="hc_homepage_squarespace_payments_learn_how_link">Learn how to process transactions when selling your products on Squarespace</div>  <div name='hc_chatbot_action_payment_completed'>Payment Completed</div> <div name='hc_chatbot_action_postback_error'>An error occurred while processing your action. Please try again.</div> <div name='hc_chatbot_click_to_retry'>Message not delivered. Click to retry.</div> <div name='hc_chatbot_action_payment_error'>An error occurred while processing the card. <br> Please try again or use a different card.</div> <div name='hc_chatbot_click_to_retry_form'>Form not submitted. Click anywhere on the form to retry.</div> <div name='hc_chatbot_connect_notification_text'>Sync your conversation and continue messaging us through your favorite app.</div> <div name='hc_chatbot_connect_notification_single_text'>Be notified when you get a reply.</div> <div name='hc_chatbot_conversation_list_header_text'>My conversations</div> <div name='hc_chatbot_conversation_list_relative_time_minute'>1 minute ago</div> <div name='hc_chatbot_conversation_list_relative_time_just_now'>Just now</div> <div name='hc_chatbot_conversation_list_relative_time_minutes'>{value} minutes ago</div> <div name='hc_chatbot_conversation_list_relative_time_hour'>1 hour ago</div> <div name='hc_chatbot_conversation_list_relative_time_hours'>{value} hours ago</div> <div name='hc_chatbot_conversation_list_relative_time_yesterday'>Yesterday</div> <div name='hc_chatbot_conversation_list_timestamp_format'>MM/DD/YY</div> <div name='hc_chatbot_conversation_list_preview_carousel_text'>{user} sent a message</div> <div name='hc_chatbot_conversation_list_preview_anonymous_text'>Someone</div> <div name='hc_chatbot_conversation_list_preview_file_text'>{user} sent a file</div> <div name='hc_chatbot_conversation_list_preview_form_text'>{user} sent a form</div> <div name='hc_chatbot_conversation_list_preview_image_text'>{user} sent an image</div> <div name='hc_chatbot_conversation_list_preview_form_response_text'>{user} filled a form</div> <div name='hc_chatbot_conversation_list_preview_location_request_text'>{user} sent a location request</div> <div name='hc_chatbot_conversation_list_preview_user_text'>You</div> <div name='hc_chatbot_conversation_timestamp_header_format'>MMMM D YYYY, h:mm A</div> <div name='hc_chatbot_could_not_connect_retry'>Reconnecting...</div> <div name='hc_chatbot_could_not_connect_retry_success'>You're back online!</div> <div name='hc_chatbot_could_not_connect'>Offline. You will not receive messages.</div> <div name='hc_chatbot_could_not_load_conversations'>Couldn’t load conversations.</div> <div name='hc_chatbot_email_change_address'>Change my email</div> <div name='hc_chatbot_email_description'>To be notified by email when you get a reply, enter your email address.</div> <div name='hc_chatbot_email_field_label'>Email</div> <div name='hc_chatbot_email_field_placeholder'>Your email address</div> <div name='hc_chatbot_email_linking_error_message'>Please submit a valid email address.</div> <div name='hc_chatbot_email_form_button'>Submit</div> <div name='hc_chatbot_fetch_history'>Load more</div> <div name='hc_chatbot_fetching_history'>Retrieving history...</div> <div name='hc_chatbot_file_too_large_error'>Max file size limit exceeded ({size})</div> <div name='hc_chatbot_form_error_entry_required'>This entry is required</div> <div name='hc_chatbot_file_type_error'>Unsupported file type.</div> <div name='hc_chatbot_form_error_invalid_email'>Email is invalid</div> <div name='hc_chatbot_form_error_no_shorter_than'>Must contain at least ({characters}) characters</div> <div name='hc_chatbot_form_error_no_longer_than'>Must contain no more than ({characters}) characters</div> <div name='hc_chatbot_form_field_select_placeholder_fallback'>Choose one...</div> <div name='hc_chatbot_form_error_unknown'>This doesn't look quite right</div> <div name='hc_chatbot_frontend_email_channel_description'>To talk to us using email just send a message to our email address and we'll reply shortly:</div> <div name='hc_chatbot_header_text'>How can we help?</div> <div name='hc_chatbot_image_click_to_reload'>Click to reload image.</div> <div name='hc_chatbot_image_click_to_view'>Click to view {size} image.</div> <div name='hc_chatbot_input_placeholder'>Type a message...</div> <div name='hc_chatbot_image_preview_not_available'>Preview not available.</div> <div name='hc_chatbot_intro_app_text'>Message us below or from your favorite app.</div> <div name='hc_chatbot_input_placeholder_blocked'>Complete the form above...</div> <div name='hc_chatbot_link_error'>An error occurred when attempting to generate a link for this channel. Please try again.</div> <div name='hc_chatbot_line_channel_description'>To talk to us using LINE, scan this QR code using the LINE app and send us a message.</div> <div name='hc_chatbot_link_channel_page_header'>Sync your conversation</div> <div name='hc_chatbot_location_not_supported'>Your browser does not support location services or it’s been disabled. Please type your location instead.</div> <div name='hc_chatbot_location_security_restriction'>This website cannot access your location. Please type your location instead.</div> <div name='hc_chatbot_location_sending_failed'>Could not send location</div> <div name='hc_chatbot_location_services_denied'>This website cannot access your location. Allow access in your settings or type your location instead.</div> <div name='hc_chatbot_message_error'>An error occured while sending your message. Please try again.</div> <div name='hc_chatbot_message_indicator_title_plural'>({count}) New messages</div> <div name='hc_chatbot_message_relative_time_day'>{value}d ago</div> <div name='hc_chatbot_message_indicator_title_singular'>({count}) New message</div> <div name='hc_chatbot_message_relative_time_just_now'>Just now</div> <div name='hc_chatbot_message_relative_time_minute'>{value}m ago</div> <div name='hc_chatbot_message_relative_time_hour'>{value}h ago</div> <div name='hc_chatbot_message_delivered'>Delivered</div> <div name='hc_chatbot_message_timestamp_format'>h:mm A</div> <div name='hc_chatbot_message_seen'>Seen</div> <div name='hc_chatbot_message_too_long_error'>Max message size limit exceeded ({size}).</div> <div name='hc_chatbot_message_sending'>Sending...</div> <div name='hc_chatbot_notification_settings_channels_description'>Sync this conversation by connecting to your favorite messaging app to continue the conversation your way.</div> <div name='hc_chatbot_messenger_channel_description'>Connect your Facebook Messenger account to be notified when you get a reply and continue the conversation on Facebook Messenger.</div> <div name='hc_chatbot_new_conversation_button_text'>New Conversation</div> <div name='hc_chatbot_notification_settings_channels_title'>Other Channels</div> <div name='hc_chatbot_notification_settings_connected'>Connected</div> <div name='hc_chatbot_prechat_capture_greeting_text'>Hi there 👋\nTo start off, we'd like to know a little bit more about you:</div> <div name='hc_chatbot_notification_settings_connected_as'>Connected as {username}</div> <div name='hc_chatbot_prechat_capture_name_label'>Your name</div> <div name='hc_chatbot_prechat_capture_email_label'>Email</div> <div name='hc_chatbot_prechat_capture_name_placeholder'>Type your name...</div> <div name='hc_chatbot_prechat_capture_confirmation_text'>Thanks for that! What can we help you with?</div> <div name='hc_chatbot_prechat_capture_email_placeholder'>name@company.com</div> <div name='hc_chatbot_send_button_text'>Send</div> <div name='hc_chatbot_prechat_capture_mailgun_linking_confirmation'>You'll be notified here and by email at {email} once we reply.</div> <div name='hc_chatbot_settings_header_text'>Settings</div> <div name='hc_chatbot_share_location'>Location</div> <div name='hc_chatbot_sms_cancel'>Cancel</div> <div name='hc_chatbot_sms_bad_request_error'>We were unable to communicate with this number. Try again or use a different one.</div> <div name='hc_chatbot_sms_channel_description'>Connect your SMS number to be notified when you get a reply and continue the conversation over SMS.</div> <div name='hc_chatbot_sms_change_number'>Change my number</div> <div name='hc_chatbot_sms_channel_pending_description'>Check your messages at {number} to confirm your phone number.</div> <div name='hc_chatbot_sms_invalid_number_error'>Please submit a valid phone number.</div> <div name='hc_chatbot_sms_continue'>Send</div> <div name='hc_chatbot_sms_link_cancelled'>Link to {appUserNumber} was cancelled.</div> <div name='hc_chatbot_sms_link_pending'>Pending</div> <div name='hc_chatbot_sms_start_texting'>Start Texting</div> <div name='hc_chatbot_sms_ping_channel_error'>There was an error sending a message to your number.</div> <div name='hc_chatbot_sms_send_text'>Send me a text</div> <div name='hc_chatbot_sms_too_many_requests_one_minute_error'>A connection for that number was requested recently. Please try again in 1 minute.</div> <div name='hc_chatbot_sms_too_many_requests_error'>A connection for that number was requested recently. Please try again in {minutes} minutes.</div> <div name='hc_chatbot_sync_conversation'>Sync conversation</div> <div name='hc_chatbot_sms_unhandled_error'>Something went wrong. Please try again.</div> <div name='hc_chatbot_tap_to_retry'>Message not delivered. Tap to retry.</div> <div name='hc_chatbot_tap_to_retry_form'>Form not submitted. Tap anywhere on the form to retry.</div> <div name='hc_chatbot_telegram_channel_description'>Connect your Telegram account to be notified when you get a reply and continue the conversation on Telegram</div> <div name='hc_chatbot_unsupported_message_type'>Unsupported message type.</div> <div name='hc_chatbot_unsupported_action_type'>Unsupported action type.</div> <div name='hc_chatbot_upload_document'>File</div> <div name='hc_chatbot_upload_invalid_error'>Invalid file.</div> <div name='hc_chatbot_upload_photo'>Image</div> <div name='hc_chatbot_upload_virus_error'>A virus was detected in your file and it has been rejected</div> <div name='hc_chatbot_viber_channel_description'>Connect your Viber account to be notified when you get a reply and continue the conversation on Viber. To get started, scan the QR code using the Viber app.</div> <div name='hc_chatbot_viber_channel_description_mobile'>Connect your Viber account to be notified when you get a reply and continue the conversation on Viber. To get started, install the Viber app and tap Connect.</div> <div name='hc_chatbot_viber_qrcode_error'>An error occurred while fetching your Viber QR code. Please try again.</div> <div name='hc_chatbot_wechat_channel_description'>Connect your WeChat account to be notified when you get a reply and continue the conversation on WeChat. To get started, scan this QR code using the WeChat app.</div> <div name='hc_chatbot_wechat_qrcode_error'>An error occurred while fetching your WeChat QR code. Please try again.</div> <div name='hc_chatbot_wechat_channel_description_mobile'>Connect your WeChat account to be notified when you get a reply and continue the conversation on WeChat. To get started, save this QR code image and upload it <a href=\'weixin://dl/scan\'>QR code scanner</a>.</div> <div name='hc_chatbot_whatsapp_channel_description_desktop'>Sync your account to WhatsApp by scanning the QR code or clicking the link below.\nThen, send the pre-populated message to validate the sync request. (Your code: {{code}}).</div> <div name='hc_chatbot_whatsapp_channel_description_mobile'>Sync your account to WhatsApp by clicking the link below.\nThen, send the pre-populated message to validate the sync request. (Your code: {{code}}).</div> <div name='hc_chatbot_whatsapp_linking_error'>An error occurred while fetching your WhatsApp linking information. Please try again.</div> <div name='hc_chatbot_waiting_queue_prompt_body'>Chat wait times are longer right now due to a high volume of requests. The fastest way to connect to a member of our Support team is to stay in this chat.</div> <div name='hc_chatbot_waiting_email_prompt_body'>You don't have to wait in the chat queue to get a response. I’ll send your transcript to our team. We'll respond via email as soon as we can.</div> <div name='hc_chatbot_waiting_close_prompt_body'>You'll be leaving the live chat queue and losing your place in line. You can re-enter the queue at any time by starting a new live chat.</div> <div name='hc_chatbot_no_mode_found'>No mode found</div> <div name='hc_chatbot_waiting_queue_prompt_title'>Waiting for an agent...</div> <div name='hc_chatbot_waiting_email_prompt_title'>Send an email instead?</div> <div name='hc_chatbot_waiting_close_prompt_title'>Cancel chat request?</div> <div name='hc_chatbot_waiting_queue_primary_button_text'>Cancel Chat</div> <div name='hc_chatbot_waiting_email_primary_button_text'>Send Email</div> <div name='hc_chatbot_waiting_close_primary_button_text'>Confirm</div> <div name='hc_chatbot_waiting_queue_secondary_button_text'>Send an email instead</div> <div name='hc_chatbot_waiting_other_secondary_button_text'>Continue waiting</div> <div name='hc_chatbot_business_name'>Squarespace Assistant</div> <div name='hc_chatbot_view_queue_status'>View Queue Status</div> <div name='hc_chatbot_live_chat_offline'>Live chat support for this language is currently offline.</div>  <div name="hc_chatbot_outage_tooltip_text">Chatbot not working?</div> <div name="hc_chatbot_outage_tooltip_report_cta">Report it to our team.</div>  <div name='hc_new_contact_page_title_prefix'>Hi</div> <div name='hc_new_contact_page_title_suffix_logged_in'>let's get you the help you need.</div> <div name='hc_new_contact_page_subtitle'>Our automated Support Assistant will work with you to try to find a quick answer.</div> <div name='hc_new_contact_page_subtitle_human'>Want to talk to a human? 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This data helps you understand what people look for when they find your site, so you can <a href="/hc/articles/360001997648">focus your content</a> on the search terms people use.</p> <blockquote style="background-color: #f2f2f2; border-color: #d3d3d3;">The Search keywords panel is available in all plans.</blockquote> <h2 id="h_01HCAKG7197750T49KRY24QVHM">Review the Search keywords panel</h2> <ol> <li>Open the <a href="https://account.squarespace.com/project-picker?client_id=helpcenter&redirect_url=%2Fanalytics" target="_blank" rel="noopener noreferrer">Analytics panel</a>, click <strong>Traffic</strong>, then click <strong>Search keywords</strong>.</li> <li>Click <strong>Google</strong> or <strong>Other search engines</strong>, depending on the traffic you want to review. Learn more about each tab below.</li> <li>Click the date range drop-down menu at the top of the panel to filter results by time frame. Data is available starting from January 2014.</li> </ol> <blockquote style="background-color: #fffbe0; border-color: #ffec82;"> <strong>Note</strong>: In the <a href="/hc/articles/360002093708" target="_self">Squarespace app</a>, search keyword data is only available in the Android app and only for Google search. Tap <strong>Analytics</strong>, then tap <strong>Google search keywords</strong>.</blockquote> <h2 id="h_01HCAKG7194DVB4EP114MY5MCD">Google</h2> <p>Click the Google tab to learn which Google search keywords result in the most clicks to your site and your average position for different searches. The data will show from when you first verified your site with Google Search Console, or up to 16 months ago.</p> <h3 id="h_01HCAKG7195SRSDFMNF14V0D05">Verify your site with Google Search Console</h3> <p>To review data from Google searches, <a href="/hc/articles/205813918#toc-connect-your-google-search-console-account" target="_self">verify your site with Google Search Console</a> by completing the prompts in the Google tab. Wait 72 hours after verifying for the data to populate.</p> <p>If you already verified your site with Google Search Console, you don't need to verify it again to populate keyword data. If it's been more than 72 hours and there's data to display, it will appear the first time you visit the Search keywords panel.</p> <blockquote> <strong>Tip: </strong>If you have a Google Workspace account, <a href="https://support.google.com/a/answer/6237949?hl=en">ensure Google Search Console is turned on for all users</a>.</blockquote> <h3 id="h_01HCAKG719KGZ5EQ5DC9JB0TFW">Search keywords KPIs</h3> <p>Google Search Keywords focuses on four key performance indicators, or KPIs. Click any KPI to see the data related to that metric:</p> <ul> <li> <strong>Total clicks </strong>- The number of clicks your site got from searches for a certain keyword.</li> <li> <strong>Total impressions</strong> - The number of people who had your site appear in search results for a certain keyword, even if they didn’t click the link.</li> <li> <strong>Avg. click through rate</strong> - The percentage of impressions for a keyword that led to a click to your site, or<strong> (clicks </strong>÷ <strong>impressions)</strong> x 100.</li> <li> <strong>Avg. position</strong> - Your site’s average position in search results for a certain keyword in the chosen date range. For example, if two people search for <em>Toronto book editing</em>, and your site appears in the first and third positions, your average position would be 2, or <strong>(1 + 3) </strong>÷<strong> 2</strong>. If your site appears more than once in a single search, we use the highest position.</li> </ul> <h3 id="h_01HCAKG719T94WYWF82R3J5ZN8">Domain keywords over time graph</h3> <p>The graph near the top of the tab shows trends over time for the top four keywords in the chosen date range.</p> <p>Click a <strong>KPI</strong> at the top of the graph to filter and compare results. Depending on the date range selected, a <a href="/hc/articles/360045906111#toc-percent-changes" target="_self">percent change</a> comparison may show under each KPI.</p> <p>Click the <strong>Daily</strong> / <strong>Weekly</strong> drop-down menu to change the time scale. Time scale options depend on the number of available data points.</p> <p><img src="/hc/article_attachments/29514698780685" alt="SearchKeywords10_20.png"></p> <h3 id="h_01HCAKG71AR9NWBR65RV515MYN">Keywords table</h3> <p>The table at the bottom of the tab displays results for up to 200 keywords. The most successful search keywords display at the top of the table. The table displays:</p> <ul> <li>Search keyword</li> <li>Clicks (including the percentage of overall clicks a certain keyword is responsible for)</li> <li>Impressions</li> <li>Click through percentage</li> <li>Avg. position</li> </ul> <p>In the top-right corner of the table, click <strong>Pages</strong> to view which pages are ranking by keyword, or click <strong>Domain</strong> to view keyword results for the whole site.</p> <p>Keep these tips in mind:</p> <ul> <li>For security reasons, Google doesn’t provide specific search keywords only used by a small number of people, but Squarespace still tracks clicks from those search results. Because of this, the total that displays under <strong>Clicks</strong> at the top of the page might not equal the total number of clicks displayed in the table.</li> <li>If Google can't display any specific keywords, the graph says <strong>No data available</strong>.</li> </ul> <h2 id="h_01HCAKG71ABPVYNCG1GKYD32GV">Other search engines</h2> <p>The Other Search Engines tab shows search terms that drive traffic to your site from search engines other than Google, like Bing and DuckDuckGo.</p> <h3 id="h_01HCAKG71A2ZGR6W29FVZ92GR0">Table and graph</h3> <p>The graph shows some search engine keywords that led visitors to your site, and the table is a breakdown of those keywords.</p> <ul> <li> <strong>Count</strong> is the number of times the search term (or undetectable search term) was used.</li> <li>An arrow displays next to keywords related to multiple search engines. Click the arrow to expand the view to all URLs.</li> <li> <strong>Not provided</strong> represents search activity that search engines hide from third-party platforms, like Squarespace, to keep search more secure.</li> <li>Searches that are 80 characters or longer aren't included.</li> </ul> <h2 id="h_01HCAKG71A6GEF6268FDNH0SGT">Troubleshooting</h2> <p>The data in the Google Search Keywords panel is from Google Search Console. If any data seems missing or incorrect, log into <a href="https://search.google.com/search-console">Google Search Console</a> and compare it with Google’s <a href="https://support.google.com/analytics/answer/1308626?hl=en">Queries report</a>.</p> <p>It can take some time for data to sync between our platforms. If you notice any discrepancies or delays between Squarespace and Google, check again in a few hours. If the issue persists for more than 72 hours, <a href="/hc/requests/new">contact us</a>.</p> <p>If a Connected Account Deactivated message displays in the panel, visit <a href="https://support.squarespace.com/hc/articles/205813918#toc-warnings-and-errors" target="_self" rel="undefined">Verifying your site with Google Search Console</a> to troubleshoot.</p> <h2 id="h_01HCAKG71AQQD7VANX1BGS9B60">Next steps</h2> <p>After you know what <a href="/hc/articles/360001997648" target="_self">keywords</a> people use to find your site, you can focus your content on the language people naturally use. Speaking the same language as potential visitors helps you connect with people interested in your content. To continue learning about the keywords that drive traffic to your site:</p> <ul> <li>Find areas for improvement. If you have a lot of impressions but a low click rate for a certain keyword, it could be because your average position is low. Try adding that keyword to relevant areas on your site, keeping in mind our <a href="/hc/articles/360042624571" target="_self">keyword best practices</a>.</li> <li>Channel people to popular content. If one of your most popular products is a pen, and one of your most successful search keywords is <em>school supplies,</em> adding <em>school supplies</em> to its description can help your product appear in search. You can use keywords like this to connect what people are looking for with what people buy when they reach your site.</li> <li>Consider verifying your site with more search engines to learn what visitors are searching for to find your site. 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