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flex-article"><div class="title-top"><h6 class="headline-article-eyebrow">Customer experience</h6><h2 class="heading-xsmall">The Evolution of Video Customer Support: From Phone to Video </h2></div><div class="date-bottom"><h6 class="tile-date">July 4, 2024</h6></div></div></a></div><div role="listitem" class="article-tile_wrapper bg-color-white r-15 w-dyn-item"><a href="/inside/zendesk-chatbot---empower-your-organization-with-inbound-video-calls" class="article-tile_content justify-start article-link w-inline-block"><div style="background-image:url("https://cdn.prod.website-files.com/620248946ab145259f7185af/663bcc06dd964c2d827ef530_Design%20sans%20titre%20(1).png")" class="article-tile_header thumbnail-small"></div><div class="article-tile_full flex-article"><div class="title-top"><h6 class="headline-article-eyebrow">Agent experience</h6><h2 class="heading-xsmall">ZENDESK CHATBOT - Empower your organization with Inbound Video Calls </h2></div><div class="date-bottom"><h6 class="tile-date">May 8, 2024</h6></div></div></a></div><div role="listitem" class="article-tile_wrapper bg-color-white r-15 w-dyn-item"><a href="/inside/snapcall-zendesk-streamline-support-with-file-attachments" class="article-tile_content justify-start article-link w-inline-block"><div style="background-image:url("https://cdn.prod.website-files.com/620248946ab145259f7185af/663bbef7fbb22932e82155e8_Design%20sans%20titre.png")" class="article-tile_header thumbnail-small"></div><div class="article-tile_full flex-article"><div class="title-top"><h6 class="headline-article-eyebrow">Agent experience</h6><h2 class="heading-xsmall">How to request videos in Zendesk tickets</h2></div><div class="date-bottom"><h6 class="tile-date">April 30, 2024</h6></div></div></a></div><div role="listitem" class="article-tile_wrapper bg-color-white r-15 w-dyn-item"><a href="/inside/enhancing-customer-service-with-asynchronous-video-communication" class="article-tile_content justify-start article-link w-inline-block"><div style="background-image:url("https://cdn.prod.website-files.com/620248946ab145259f7185af/646e03d272c2bebff3bd2b54_enhancing-customer-service-with-asynchronous-video-communication-min.jpg")" class="article-tile_header thumbnail-small"></div><div class="article-tile_full flex-article"><div class="title-top"><h6 class="headline-article-eyebrow">Business Insights and Tips</h6><h2 class="heading-xsmall">Enhancing Customer Service with Asynchronous Video Communication</h2></div><div class="date-bottom"><h6 class="tile-date">May 24, 2023</h6></div></div></a></div><div role="listitem" class="article-tile_wrapper bg-color-white r-15 w-dyn-item"><a href="/inside/how-video-can-improve-your-customer-support-experience" class="article-tile_content justify-start article-link w-inline-block"><div style="background-image:url("https://cdn.prod.website-files.com/620248946ab145259f7185af/64467bb897fbca67a06bc264_how-video-can-improve-your-customer-support-experience.png")" class="article-tile_header thumbnail-small"></div><div class="article-tile_full flex-article"><div class="title-top"><h6 class="headline-article-eyebrow">Business Insights and Tips</h6><h2 class="heading-xsmall">How video can improve your customer support experience</h2></div><div class="date-bottom"><h6 class="tile-date">April 20, 2023</h6></div></div></a></div><div role="listitem" class="article-tile_wrapper bg-color-white r-15 w-dyn-item"><a href="/inside/resolution-time-best-practices-to-reduce-it-and-keep-customers-happy" class="article-tile_content justify-start article-link w-inline-block"><div style="background-image:url("https://cdn.prod.website-files.com/620248946ab145259f7185af/64204050885ad9e9b20826a3_resolutiontime-heroarticle.png")" class="article-tile_header thumbnail-small"></div><div class="article-tile_full flex-article"><div class="title-top"><h6 class="headline-article-eyebrow">Business Insights and Tips</h6><h2 class="heading-xsmall">Resolution Time: Best Practices to Reduce It and Keep Customers Happy</h2></div><div class="date-bottom"><h6 class="tile-date">March 26, 2023</h6></div></div></a></div><div role="listitem" class="article-tile_wrapper bg-color-white r-15 w-dyn-item"><a href="/inside/glovo-boosts-customer-satisfaction-with-snapcall-instant" class="article-tile_content justify-start article-link w-inline-block"><div style="background-image:url("https://cdn.prod.website-files.com/620248946ab145259f7185af/63f3fc1ad179896c7a0120f1_glovo-boosts-customer-satisfaction-with-snapcall-instant.jpg")" class="article-tile_header thumbnail-small"></div><div class="article-tile_full flex-article"><div class="title-top"><h6 class="headline-article-eyebrow">Case Studies</h6><h2 class="heading-xsmall">Glovo boosts customer satisfaction with SnapCall Instant</h2></div><div class="date-bottom"><h6 class="tile-date">February 21, 2023</h6></div></div></a></div><div role="listitem" class="article-tile_wrapper bg-color-white r-15 w-dyn-item"><a href="/inside/devialet-transforms-customer-support-with-snapcall-assist" class="article-tile_content justify-start article-link w-inline-block"><div style="background-image:url("https://cdn.prod.website-files.com/620248946ab145259f7185af/63ef8888c585385fb6ff64ce_devialet-using-snapcall-assist.jpg")" class="article-tile_header thumbnail-small"></div><div class="article-tile_full flex-article"><div class="title-top"><h6 class="headline-article-eyebrow">Case Studies</h6><h2 class="heading-xsmall">Devialet transforms customer support with SnapCall Assist</h2></div><div class="date-bottom"><h6 class="tile-date">February 17, 2023</h6></div></div></a></div><div role="listitem" class="article-tile_wrapper bg-color-white r-15 w-dyn-item"><a href="/inside/a-collaboration-to-drive-innovation-in-customer-experience" class="article-tile_content justify-start article-link w-inline-block"><div 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