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menu-item-object-custom menu-item-57949"><a href="https://areaclienti.dufercoenergia.com/">Customer Area</a></li> </ul></nav> </div> <button type="button" class="et_pb_menu__icon et_pb_menu__search-button" alt="cerca" aria-label="cerca"></button> <div class="et_mobile_nav_menu"> <div class="mobile_nav closed"> <span class="mobile_menu_bar"></span> </div> </div> </div> <div class="et_pb_menu__search-container et_pb_menu__search-container--disabled"> <div class="et_pb_menu__search"> <form role="search" method="get" class="et_pb_menu__search-form" action="https://dufercoenergia.com/en/home-page/"> <input type="search" class="et_pb_menu__search-input" placeholder="Search …" name="s" title="Search for:" /> </form> <button type="button" class="et_pb_menu__icon et_pb_menu__close-search-button" alt="chiudi ricerca" aria-label="chiudi ricerca"></button> </div> </div> </div> </div> </div> </div> </div> </div> </header> <div id="et-main-area"> <div id="main-content"> <article id="post-58245" class="post-58245 page type-page status-publish has-post-thumbnail hentry"> <div class="entry-content"> <div class="et-l et-l--post"> <div class="et_builder_inner_content et_pb_gutters3"> <div class="et_pb_section et_pb_section_0 et_pb_with_background et_section_regular" > </div><div class="et_pb_section et_pb_section_1 et_section_regular" > <div class="et_pb_row et_pb_row_0"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h1>ELECTRICITY & GAS FAQs</h1></div> </div> </div> </div><div class="et_pb_row et_pb_row_1"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_tabs et_pb_tabs_0 " > <ul class="et_pb_tabs_controls clearfix"> <li class="et_pb_tab_0 et_pb_tab_active"><a href="#">Invoices</a></li><li class="et_pb_tab_1"><a href="#">POD and PDR</a></li><li class="et_pb_tab_2"><a href="#">Activation and supply management</a></li><li class="et_pb_tab_3"><a href="#">Scams</a></li><li class="et_pb_tab_4"><a href="#">Personal Data</a></li> </ul> <div class="et_pb_all_tabs"> <div class="et_pb_tab et_pb_tab_0 clearfix et_pb_active_content"> <div class="et_pb_tab_content"><p style="text-align: center; margin-bottom: 60px!important;"><strong>We have collected some of the most frequently asked questions about bills. Check them out for more details.</strong></p> <p><div class="et_pb_module et_pb_accordion et_pb_accordion_0"> <div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_open"> <h5 class="et_pb_toggle_title">How can my bills always reflect my actual consumption?</h5> <div class="et_pb_toggle_content clearfix">If you want your bills to be calculated on your actual consumption and not on an estimated consumption, send us your gas meter reading on the last 3 working days of the month for gas and the electricity meter reading on the last day of the month for electricity.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_1 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">If I choose to change supplier, do I also get my gas/electricity system replaced?</h5> <div class="et_pb_toggle_content clearfix">Absolutely not. The meter and the local distribution system (which delivers the raw material through their networks and provides technical support) will remain the same.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_2 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">How and when can I report self readings?</h5> <div class="et_pb_toggle_content clearfix">Readings can be reported on the last 3 working days of the month for gas and on the last calendar day of the month for electricity.<br /> You can submit your self-metering readings in the dedicated section of the <a href="http://selfcare.dufercoenergia.com/selfcare.next/Login">Customer Area</a>, <a href="/assistenza/">Online Support</a>, or by contacting our toll-free number 800.93.93.00 on dedicated days.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_3 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">I cannot find my invoice anymore, what can I do?</h5> <div class="et_pb_toggle_content clearfix">Nell’<a href="http://selfcare.dufercoenergia.com/selfcare.next/Login">Area Clienti</a> sono sempre a disposizione le fatture emesse, comprensive degli elementi di dettaglio.</p> <p>Issued invoices, including detailed descriptions, are always available in the <a href="http://selfcare.dufercoenergia.com/selfcare.next/Login">Customer Area</a>.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_4 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">Come presentare il reclamo o la richiesta di informazioni?</h5> <div class="et_pb_toggle_content clearfix"><p>Le segnalazioni scritte possono essere inviate ai seguenti recapiti:</p> <ul> <li>mail: <a href="mailto:clienti@dufercoenergia.com">clienti@dufercoenergia.com</a></li> <li>PEC: <a href="mailto:clienti.dufercoenergia@pec.duferco.it">clienti.dufercoenergia@pec.duferco.it</a></li> <li>Posta: Via Paolo Imperiale 4- 16126 GENOVA</li> </ul> <p>I reclami possono essere inviati utilizzando apposito modulo messo a disposizione nella sezione Modulistica di Servizio. Se non viene utilizzato il modulo, nel reclamo devono obbligatoriamente essere indicati i seguenti elementi minimi che permettono l’identificazione del cliente:</p> <ol type="a"> <li>il nome ed il cognome;</li> <li>l’indirizzo di fornitura;</li> <li>l’indirizzo postale, se diverso dall’indirizzo di fornitura, o di posta elettronica per l’invio della risposta scritta;</li> <li>il servizio a cui si riferisce il reclamo scritto (elettrico, gas, entrambi);</li> <li>il codice alfanumerico identificativo del punto di prelievo dell’energia elettrica (POD) o di riconsegna del gas naturale (PDR), ove disponibile o, qualora non disponibile, il codice cliente;</li> <li>una breve descrizione dei fatti contestati.</li> </ol></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_5 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">In my bill, I find a large amount under ‘CMOR’, what is it?</h5> <div class="et_pb_toggle_content clearfix">CMOR is the Italian acronym for Corrispettivo di MORosità (Arrears Fee). It represents an outstanding debt with the previous utility provider at the time of the transition to Duferco Energia. As stipulated by the Italian Regulatory Authority for Energy, Networks and the Environment (Autorità di Regolazione per Energia Reti e Ambiente - ARERA), the new suppliers inherit the debts accrued with the previous utility provider.</p> <p>If you have already sent the your previous provider proof of payment, urge them to close your file.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_6 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">How can I pay my bills?</h5> <div class="et_pb_toggle_content clearfix"><p>Invoices can be paid via:</p> <ul> <li>PagoPA using the IO App, from your Home Banking or with other enabled online channels or affiliated merchants (banks and ATMs, Post Office Points, bars, newsagents, betting shops, supermarkets, tobacconists and other affiliated merchants)</li> <li>Bank Transfer</li> <li>Direct Debit on SEPA Current Account (SDD) after completing the appropriate forms</li> <li>Credit Card directly via the Customer Area or the App (functionality enabled only for payments under €1,000.00)</li> <li>MAV payment slip via post offices, bank branches, via Internet Banking service or other affiliated merchants Lottomatica and SISAL</li> </ul></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_7 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">How can I know if I have paid all my bills?</h5> <div class="et_pb_toggle_content clearfix">You can check the status of previous payments either in the invoice section of the <a href="http://selfcare.dufercoenergia.com/selfcare.next/Login">Customer Area</a>, or on the first page of the invoices themselves, in the payment method section.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_8 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">Is it possible to request deferred payment of the invoice?</h5> <div class="et_pb_toggle_content clearfix">Puoi inoltrare richiesta di dilazione della fattura, prima della scadenza della stessa, a mezzo email all’indirizzo <a href="mailto:dilazioni@dufercoenergia.com">dilazioni@dufercoenergia.com</a> o chiedendo <a href="/assistenza/">assistenza online</a>.</p> <p>You can submit a request for invoice deferment, before the invoice is due, by email to <a href="mailto:dilazioni@dufercoenergia.com">dilazioni@dufercoenergia.com</a> or by contacting our <a href="/assistance/">Online Support</a>.</div> </div> </div></div> </div><div class="et_pb_tab et_pb_tab_1 clearfix"> <div class="et_pb_tab_content"><p style="text-align: center; margin-bottom: 60px!important;"><strong>We have collected some of the most frequently asked questions about POD and PDR codes on your bill.<br /> Check them out for more details.</strong></p> <p><div class="et_pb_module et_pb_accordion et_pb_accordion_1"> <div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_9 et_pb_toggle_open"> <h5 class="et_pb_toggle_title">What does POD stand for?</h5> <div class="et_pb_toggle_content clearfix">POD means Point of Delivery. It is the unique alphanumeric identification code which identifies with certainty the physical point on the national territory where the electricity is delivered by the supplier and received by the end customer. This code does not change even if you change supplier.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_10 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">What does PDR stand for?</h5> <div class="et_pb_toggle_content clearfix">PDR stands for Punto di riconsegna, which means Redelivery Point. It is the numerical code that identifies with certainty the physical point on the national territory where gas is delivered by the supplier and received by the end customer. This code does not change even if you change supplier.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_11 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">Where can I find my POD/PDR code?</h5> <div class="et_pb_toggle_content clearfix">You can find the POD/PDR code associated with your utility on the first page of your bill, in the "supply data" section. In the absence of a bill, you can contact your local Electricity/Gas distributor.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_12 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">Why do I need to know my POD/PDR code?</h5> <div class="et_pb_toggle_content clearfix">To change your current Electricity and/or Gas supplier, you must have your utility's POD/PDR code as it is used to uniquely identify the point of delivery.</div> </div> </div></div> </div><div class="et_pb_tab et_pb_tab_2 clearfix"> <div class="et_pb_tab_content"><p style="text-align: center; margin-bottom: 60px!important;"><strong>See all the information on payments and refunds, choose the payment method that suits you best and find out how to request a refund.</strong></p> <p><div class="et_pb_module et_pb_accordion et_pb_accordion_2"> <div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_13 et_pb_toggle_open"> <h5 class="et_pb_toggle_title">How can I notify my wish to reconsider from entering into a supply contract?</h5> <div class="et_pb_toggle_content clearfix">As per ARERA Resolution Arg/elt/104/11, you can express your wish to reconsider by sending a registered letter with return receipt to</p> <p><strong>Duferco Energia</strong> – Via Paolo Imperiale, 4 – 16126 Genova;</p> <p>or via certified email (PEC) to <a href="mailto:clienti.dufercoenergia@pec.duferco.it">clienti.dufercoenergia@pec.duferco.it</a> within 10 calendar days from the date of subscription (14 days you have an household utility contract). The communication must obligatorily contain the end customer personal details and those relating to the supply. Failure to provide such information will result in the request not being accepted.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_14 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">What should I do if I relocate? How can I request termination of utilities?</h5> <div class="et_pb_toggle_content clearfix"><p>Before moving out of a household, you must remember to apply for utility termination resulting in meter shutdown (Attention! Meter shutdown must be applied for while you still have access to the apartment/house).<br />The request can be made by filling out the form below which should be returned, together with your ID, by fax to +39 <strong>010.27.560.460</strong>, or by PEC to <a href="mailto:clienti.dufercoenergia@pec.duferco.it">clienti.dufercoenergia@pec.duferco.it</a> or by mail to:</p> <p><strong>Duferco Energia</strong> – Via Paolo Imperiale, 4 – 16126 Genova.</p> <p>Download the meter shutdown form for <a href="/wp-content/uploads/2022/11/DE-EE-RET-Richiesta-Chiusura-contatore-2.pdf">electricity</a> or <a href="/wp-content/uploads/2022/11/DE-GAS-Richiesta-chiusura-contatore.pdf">gas</a>.</p></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_15 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">What should I do to increase or decrease the power of the meter?</h5> <div class="et_pb_toggle_content clearfix">To request an increase or decrease in the power of your meter, simply fill out the form below and send it, along with your ID, by fax to <strong>+39 010.27.560.460</strong>, or via certified email (PEC) to <a href="mailto:clienti.dufercoenergia@pec.duferco.it">clienti.dufercoenergia@pec.duferco.it</a></p> <p>Download the form for No-Switch practices for <a href="/wp-content/uploads/2022/11/DE-EE-Richiesta-No-Switch_Agosto_2019.pdf">electricity</a> or <a href="/wp-content/uploads/2022/11/DE-GAS-Richiesta-No-Switch.pdf">natural gas</a>.<br /> Request <a href="/assistance/">Online Support</a></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_16 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">What shall I do to activate a new meter?</h5> <div class="et_pb_toggle_content clearfix">To request the activation of a new meter, simply fill out the form below and send it, along with your ID, by fax to <strong>+39 010.27.560.460</strong>, or via certified email (PEC) to <a href="mailto:clienti.dufercoenergia@pec.duferco.it">clienti.dufercoenergia@pec.duferco.it</a></p> <p>Download the form for No-Switch practices for <a href="/wp-content/uploads/2022/11/DE-EE-Richiesta-No-Switch_Agosto_2019-1.pdf">electricity</a> or <a href="/wp-content/uploads/2022/11/DE-GAS-Richiesta-No-Switch.pdf">natural gas</a>.<br /> Request <a href="/assistance/">Online Support</a></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_17 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">I would like to have more details about the items listed on my invoice.</h5> <div class="et_pb_toggle_content clearfix">In your invoice, you can find all the items’ descriptions in the <a href="/wp-content/uploads/2022/11/Guida_Letture_Bolletta_2020.pdf">Reading guide</a> and in the two <a href="/wp-content/uploads/2022/11/GlossarioEE.pdf">electricity</a> and <a href="/wp-content/uploads/2022/11/glossariogas.pdf">gas</a> glossaries.</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_18 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">How can I change the name of the supply contract holder?</h5> <div class="et_pb_toggle_content clearfix"><p>To change the name of the holder of an active supply, you will need to apply for a contract transfer by requesting the appropriate forms via our <a href="/assistance/">Online Support</a> or by calling our customer service at the toll-free number <strong>800.93.93.00</strong></p></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_19 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">How can I request the reactivation of a closed meter previously in the name of another person?</h5> <div class="et_pb_toggle_content clearfix"><p>To change the name of the holder of a supply and simultaneously request its reactivation, you must apply for a contract takeover. You can request the relevant forms via our <a href="/assistance/">Online Support</a> or by calling our customer service at the free-toll number <strong>800.93.93.00</strong>.</p></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_20 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">What are the terms for notifying the withdrawal from the contract to the old supplier?</h5> <div class="et_pb_toggle_content clearfix"><p>As per Resolution by the Italian Regulatory Authority for Energy, Networks and the Environment (Autorità di Regolazione per Energia Reti e Ambiente - ARERA), you must give a notice of:</p> <ul> <li>30 days, for household utility contracts</li> <li>90 days, for non-household utility contracts, connected to the <strong>low voltage</strong> line</li> <li>180 days, unless otherwise specified in the contract, for non-household utility contracts, connected to the <strong>medium voltage</strong> line.</li> </ul> <p>The calculation starts from the first day of the month following the month in which the <strong>supplier</strong> received the notice of termination.</p></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_21 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">If I change supplier, will I receive two invoices?</h5> <div class="et_pb_toggle_content clearfix">No, starting with the bill following activation, you will receive only the Duferco Energia bill; the old supplier may send you a settlement bill, if any.</div> </div> </div></div> </div><div class="et_pb_tab et_pb_tab_3 clearfix"> <div class="et_pb_tab_content"><p style="text-align: center; margin-bottom: 60px!important;"><strong>In this section you will find some of the most frequently asked questions about possible scams</strong></p> <p><div class="et_pb_module et_pb_accordion et_pb_accordion_3"> <div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_22 et_pb_toggle_open"> <h5 class="et_pb_toggle_title">What are scams?</h5> <div class="et_pb_toggle_content clearfix"><p>With the rise of new technologies, scam attempts have become increasingly widespread. They are perpetrated via the Internet, email, SMS or telephone, with the aim of <strong>soliciting payments, collecting personal and sensitive data, and activating unsolicited services</strong>.</p></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_23 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">What type of scams do exist?</h5> <div class="et_pb_toggle_content clearfix"><p>You shall watch out for three types of scams.</p> <ol> <li><strong>Email</strong> scam: You may receive emails that looks similar to those sent by Duferco Energia. This type of message generally contains a link to a page where you are asked to enter your data and/or other private and confidential information.</li> <li><strong>SMS</strong> scam: As for email scams, you may receive text messages containing a link to a page where you will be asked to enter personal and confidential data. We always recommend to beware of any links contained in the communications received that may refer to unofficial websites. We also recommend not to call phone numbers other than the toll-free Duferco Energia customer service number: <strong>800.93.93.00</strong></li> <li><strong>Phone</strong> scam: The call may come from an unknown or foreign number. The purpose of the call is the same as the previous scams, e.g. to create a sense of urgency that induces the user to provide confidential information and/or to accept an unsolicited supply.</li> </ol></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_24 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">How do I protect myself from scams?</h5> <div class="et_pb_toggle_content clearfix"><ol> <li>Never disclose the details of your electricity and gas supply contract.</li> <li>Ask for the customer code or POD/PDR number. Only you and Duferco Energia would know these details.</li> <li>In case of suspicious calls or if the operator is unable to identify him/herself, discontinue the call.</li> </ol></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_25 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">What should I pay attention to?</h5> <div class="et_pb_toggle_content clearfix"><p>In case of suspicious communications, pay attention to:</p> <ol> <li>Any unexpected communications, unrelated to any prior requests</li> <li>Email addresses and links: Duferco Energia’s email addresses end with @dufercoenergia.com (domain). Any links or URLs contain the ‘dufercoenergia.com’ wording</li> <li>Requests for personal codes or confidential data (passwords, access codes, etc.). Duferco Energia would never ask you to provide such data</li> </ol></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_26 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">Contact our Customer Care</h5> <div class="et_pb_toggle_content clearfix">You can request assistance from our Customer Care by clicking directly on the link here: <a href="/assistance/">Online Support</a>. We will provide you with all the assistance you need as quickly as possible.</div> </div> </div></div> </div><div class="et_pb_tab et_pb_tab_4 clearfix"> <div class="et_pb_tab_content"><p style="text-align: center; margin-bottom: 60px!important;"><strong>We have collected some of the most frequently asked questions about managing your personal data.</strong><br /><strong>Check them out for more details.</strong></p> <div class="et_pb_module et_pb_accordion et_pb_accordion_4"> <div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_27 et_pb_toggle_open"> <h5 class="et_pb_toggle_title">How can I change my personal data they are not correct?</h5> <div class="et_pb_toggle_content clearfix">You can request to change them from the <a href="http://selfcare.dufercoenergia.com/selfcare.next/Login">Customer Area</a>, by submitting the request to the <a href="/assistance/">Online Support</a>,or by sending your change request by Fax to +39 010.27.560.460 (always indicating the customer number and attaching your ID)</div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_28 et_pb_toggle_close"> <h5 class="et_pb_toggle_title">Can I change the invoice delivery address?</h5> <div class="et_pb_toggle_content clearfix"><p>You can request to change it from the <a href="http://selfcare.dufercoenergia.com/selfcare.next/Login" target="_blank" rel="noopener noreferrer">Customer Area</a>, by submitting the request to our <a href="/assistance/">Online Support</a>, or by sending the change request by Fax to +39 010.27.560.460 (always indicating the customer number and attaching your ID)</p></div> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> <script nitro-exclude> var heartbeatData = new FormData(); heartbeatData.append('nitroHeartbeat', '1'); fetch(location.href, {method: 'POST', body: heartbeatData, credentials: 'omit'}); </script> <script nitro-exclude> document.cookie = 'nitroCachedPage=' + (!window.NITROPACK_STATE ? '0' : '1') + '; path=/; SameSite=Lax'; </script> <footer class="et-l et-l--footer"> <div class="et_builder_inner_content et_pb_gutters3"> <div class="et_pb_section et_pb_section_0_tb_footer hide-it et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_0_tb_footer"> <div class="et_pb_column et_pb_column_1_3 et_pb_column_0_tb_footer et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_0_tb_footer footer-link et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><div class="" footer-link=""> <h2>AZIENDA</h2> <p><a href="/chi-siamo/">Chi Siamo</a><br /> <a href="https://www.duferco.com/">Duferco Group</a><br /> <a href="/sostenibilita/">Sostenibilità</a><br /> <a href="/tutela-vulnerabilita/">Tutela della Vulnerabilità</a><br /> <a href="/wp-content/uploads/2025/01/DDA-DufercoEnergia.pdf">Dichiarazione di Accessibilità</a><br /> <a href="/corporate-governance/">Corporate Governance</a><br /> <a href="/news/">News</a><br /> <a href="/privacy/">Privacy Policy</a><br /> <a href="/informativa-cookie/">Cookie Policy</a><br /> <a href="/contatti/">Contatti</a></p> </div></div> </div><ul class="et_pb_module et_pb_social_media_follow et_pb_social_media_follow_0_tb_footer clearfix et_pb_bg_layout_light"> <li class='et_pb_social_media_follow_network_0_tb_footer et_pb_social_icon et_pb_social_network_link et-social-facebook'><a href='https://www.facebook.com/DufercoEnergia/' class='icon et_pb_with_border' title='Follow on Facebook' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_1_tb_footer et_pb_social_icon et_pb_social_network_link et-social-linkedin'><a href='https://www.linkedin.com/company/duferco-energia-spa' class='icon et_pb_with_border' title='Follow on LinkedIn' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_2_tb_footer et_pb_social_icon et_pb_social_network_link et-social-youtube'><a href='https://www.youtube.com/channel/UCsA0A8aNenj8GgIAnIaXmGQ' class='icon et_pb_with_border' title='Follow on Youtube' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_3_tb_footer et_pb_social_icon et_pb_social_network_link et-social-instagram'><a href='https://www.instagram.com/dufercoenergia/' class='icon et_pb_with_border' title='Follow on Instagram' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li> </ul> </div><div class="et_pb_column et_pb_column_1_3 et_pb_column_1_tb_footer et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_1_tb_footer footer-link et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>LINK UTILI</h2> <p><a href="https://areaclienti.dufercoenergia.com/">Area Clienti</a><br /> <a href="/documenti/">Documenti</a><br /> <a href="/pagamento/">Modalità pagamento</a><br /> <a href="/documenti#bonus">Bonus Sociale</a><br /> <a href="/remit/">REMIT</a><br /> <a href="/offerte-placet/">Offerte PLACET</a><br /> <a href="/prezzo-dinamico/">Offerte a Prezzo Dinamico</a><br /> <a href="/wp-content/uploads/2023/12/Modulo-reclami-EE_GAS.pdf">Modulo Reclami EE & GAS</a><br /> <a href="/wp-content/uploads/2023/11/Modulo-reclami-importi-anomali-EE_GAS.pdf">Modulo Reclami Importi Anomali</a><br /> <a href="/assistenza-faq/">FAQ Luce & Gas</a></div> </div> </div><div class="et_pb_column et_pb_column_1_3 et_pb_column_2_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_2_tb_footer et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>ASSISTENZA CLIENTI</h2> <p><strong>Numero verde Clienti</strong> <strong>800.93.93.00</strong><br />Attivo dal lunedì al venerdì <br />dalle 08:00 alle 20:00</p></div> </div><div class="et_pb_with_border et_pb_module et_pb_text et_pb_text_3_tb_footer et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Numero verde Condomini</strong> <strong>800.94.94.22</strong><br />Attivo dal lunedì al venerdì <br />dalle 09:00 alle 18:00</p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_1_tb_footer hide-en et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_1_tb_footer"> <div class="et_pb_column et_pb_column_1_3 et_pb_column_3_tb_footer et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_4_tb_footer footer-link et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>COMPANY</h2> <p><a href="/en/about-us/">About us</a><br /> <a href="https://www.duferco.com/">Duferco Group</a><br /> <a href="/en/sustainability/">Sustainability</a><br /> <a href="/en/vulnerability-protection/">Vulnerability Protection</a><br /> <a href="/wp-content/uploads/2025/01/DDA-DufercoEnergia.pdf">Accessibility Statement</a><br /> <a href="/en/corporate-gov/">Corporate Governance</a><br /> <a href="/en/privacy-policy/">Privacy Policy</a><br /> <a href="/en/cookie-policy/">Cookie Policy</a><br /> <a href="/en/contacts/">Contacts</a></div> </div><ul class="et_pb_module et_pb_social_media_follow et_pb_social_media_follow_1_tb_footer clearfix et_pb_bg_layout_light"> <li class='et_pb_social_media_follow_network_4_tb_footer et_pb_social_icon et_pb_social_network_link et-social-facebook'><a href='https://www.facebook.com/DufercoEnergia/' class='icon et_pb_with_border' title='Follow on Facebook' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_5_tb_footer et_pb_social_icon et_pb_social_network_link et-social-linkedin'><a href='https://www.linkedin.com/company/duferco-energia-spa' class='icon et_pb_with_border' title='Follow on LinkedIn' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_6_tb_footer et_pb_social_icon et_pb_social_network_link et-social-youtube'><a href='https://www.youtube.com/channel/UCsA0A8aNenj8GgIAnIaXmGQ' class='icon et_pb_with_border' title='Follow on Youtube' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_7_tb_footer et_pb_social_icon et_pb_social_network_link et-social-instagram'><a href='https://www.instagram.com/dufercoenergia/' class='icon et_pb_with_border' title='Follow on Instagram' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li> </ul> </div><div class="et_pb_column et_pb_column_1_3 et_pb_column_4_tb_footer et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_5_tb_footer footer-link et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>USEFUL LINKS</h2> <p><a href="https://areaclienti.dufercoenergia.com/">Customer area</a><br /> <a href="/en/documents/">Documents</a><br /> <a href="/en/payment/">Payment Methods</a><br /> <a href="/en/documents#bonus">Social Bonus</a><br /> <a href="/en/regulation-energy-market-integrity-transparency/">REMIT</a><br /> <a href="/en/placet-offers/">PLACET Offers </a><br /> <a href="/wp-content/uploads/2023/12/Modulo-reclami-EE_GAS.pdf">Complaint Form for EE & GAS</a><br /> <a href="/wp-content/uploads/2023/11/Modulo-reclami-importi-anomali-EE_GAS.pdf">Unexpected Amounts Complaint Form</a><br /> <a href="/en/faq/">FAQs Electricity & Gas</a></div> </div> </div><div class="et_pb_column et_pb_column_1_3 et_pb_column_5_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_6_tb_footer et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>CUSTOMER SERVICE</h2> <p><strong>Customers Toll-Free</strong> <strong>800.93.93.00</strong><br />Active from Monday to Friday <br />08:00 AM to 08:00 PM</p></div> </div><div class="et_pb_with_border et_pb_module et_pb_text et_pb_text_7_tb_footer et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Buildings Toll-Free Number</strong> <strong>800.94.94.22</strong><br />Active from Monday to Friday <br />9:00 AM to 6:00 PM</p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_2_tb_footer hide-it et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_2_tb_footer"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_6_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_accordion et_pb_accordion_0_tb_footer footer-link"> <div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0_tb_footer et_pb_toggle_open"> <h5 class="et_pb_toggle_title">nascosta</h5> <div class="et_pb_toggle_content clearfix"></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_1_tb_footer et_pb_toggle_close"> <h2 class="et_pb_toggle_title">AZIENDA</h2> <div class="et_pb_toggle_content clearfix"><p><a href="/chi-siamo/">Chi Siamo</a><br /><a href="https://www.duferco.com/">Duferco Group</a><br /><a href="/sostenibilita/">Sostenibilità</a><br /><a href="/corporate-governance/">Corporate Governance</a><br /><a href="/wp-content/uploads/2025/01/DDA-DufercoEnergia.pdf">Dichiarazione di Accessibilità</a><br /><a href="/news/">News</a><br /><a href="/privacy/">Privacy Policy</a><br /><a href="/informativa-cookie/">Cookie Policy</a><br /><a href="/contatti/">Contatti</a></p></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_2_tb_footer et_pb_toggle_close"> <h2 class="et_pb_toggle_title">LINK UTILI</h2> <div class="et_pb_toggle_content clearfix"><a href="https://areaclienti.dufercoenergia.com/">Area Clienti</a><br /> <a href="/documenti/">Documenti</a><br /> <a href="/pagamento/">Modalità pagamento</a><br /> <a href="/documenti#bonus/">Bonus Sociale</a><br /> <a href="/remit/">REMIT</a><br /> <a href="/offerte-placet/">Offerte PLACET</a><br /> <a href="/prezzo-dinamico/">Offerte a Prezzo Dinamico</a><br /> <a href="/tutela-vulnerabilita/">Tutela della Vulnerabilità</a><br /> <a href="/wp-content/uploads/2023/12/Modulo-reclami-EE_GAS.pdf">Modulo Reclami EE & GAS</a><br /> <a href="/wp-content/uploads/2023/11/Modulo-reclami-importi-anomali-EE_GAS.pdf">Modulo Reclami Importi Anomali</a><br /> <a href="/assistenza-faq/">FAQ Luce & Gas</a></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_3_tb_footer et_pb_toggle_close"> <h3 class="et_pb_toggle_title">ASSISTENZA CLIENTI</h3> <div class="et_pb_toggle_content clearfix"><p><strong>Numero verde Clienti</strong> <strong>800.93.93.00</strong><br />Attivo dal lunedì al venerdì<br />dalle 08:00 alle 20:00</p> <p><strong>Numero verde Condomini</strong> <strong>800.94.94.22</strong><br />Attivo dal lunedì al venerdì<br />dalle 09:00 alle 18:00</p></div> </div> </div><ul class="et_pb_module et_pb_social_media_follow et_pb_social_media_follow_2_tb_footer clearfix et_pb_bg_layout_light"> <li class='et_pb_social_media_follow_network_8_tb_footer et_pb_social_icon et_pb_social_network_link et-social-facebook'><a href='https://www.facebook.com/DufercoEnergia/' class='icon et_pb_with_border' title='Follow on Facebook' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_9_tb_footer et_pb_social_icon et_pb_social_network_link et-social-linkedin'><a href='https://www.linkedin.com/company/duferco-energia-spa' class='icon et_pb_with_border' title='Follow on LinkedIn' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_10_tb_footer et_pb_social_icon et_pb_social_network_link et-social-youtube'><a href='https://www.youtube.com/channel/UCsA0A8aNenj8GgIAnIaXmGQ' class='icon et_pb_with_border' title='Follow on Youtube' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_11_tb_footer et_pb_social_icon et_pb_social_network_link et-social-instagram'><a href='https://www.instagram.com/dufercoenergia/' class='icon et_pb_with_border' title='Follow on Instagram' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li> </ul> </div> </div> </div><div class="et_pb_section et_pb_section_3_tb_footer hide-en et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_3_tb_footer"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_7_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_accordion et_pb_accordion_1_tb_footer footer-link"> <div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_4_tb_footer et_pb_toggle_open"> <h2 class="et_pb_toggle_title">nascosta</h2> <div class="et_pb_toggle_content clearfix"><p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.</p></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_5_tb_footer et_pb_toggle_close"> <h2 class="et_pb_toggle_title">COMPANY</h2> <div class="et_pb_toggle_content clearfix"><a href="/en/about-us/">About us</a><br /> <a href="https://www.duferco.com/">Duferco Group</a><br /> <a href="/en/sustainability/">Sustainability</a><br /> <a href="/en/vulnerability-protection/">Vulnerability Protection</a><br /> <a href="/wp-content/uploads/2025/01/DDA-DufercoEnergia.pdf">Accessibility Statement</a><br /> <a href="/en/corporate-gov/">Corporate Governance</a><br /> <a href="/en/privacy-policy/">Privacy Policy</a><br /> <a href="/en/cookie-policy/">Cookie Policy</a><br /> <a href="/en/contacts/">Contacts</a></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_6_tb_footer et_pb_toggle_close"> <h2 class="et_pb_toggle_title">USEFUL LINKS</h2> <div class="et_pb_toggle_content clearfix"><a href="https://areaclienti.dufercoenergia.com/">Customer area</a><br /> <a href="/en/documents/">Documents</a><br /> <a href="/en/payment/">Payment Methods</a><br /> <a href="/en/documents#bonus/">Social Bonus</a><br /> <a href="/en/regulation-energy-market-integrity-transparency/">REMIT</a><br /> <a href="/en/placet-offers/">PLACET Offers</a><br /> <a href="/wp-content/uploads/2023/12/Modulo-reclami-EE_GAS.pdf">Complaint Form for EE & GAS</a><br /> <a href="/wp-content/uploads/2023/11/Modulo-reclami-importi-anomali-EE_GAS.pdf">Unexpected Amounts Complaint Form</a><br /> <a href="/en/faq/">FAQs Electricity & Gas</a></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_7_tb_footer et_pb_toggle_close"> <h2 class="et_pb_toggle_title">CUSTOMER SERVICE</h2> <div class="et_pb_toggle_content clearfix"><p><strong>Customers Toll-Free Number</strong> <strong>800.93.93.00</strong><br />Active from Monday to Friday<br />08:00 AM to 08:00 PM</p> <p><strong>Buildings Toll-Free Number</strong> <strong>800.94.94.22</strong><br />Active from Monday to Friday<br />9:00 AM to 6:00 PM</p></div> </div> </div><ul class="et_pb_module et_pb_social_media_follow et_pb_social_media_follow_3_tb_footer clearfix et_pb_bg_layout_light"> <li class='et_pb_social_media_follow_network_12_tb_footer et_pb_social_icon et_pb_social_network_link et-social-facebook'><a href='https://www.facebook.com/DufercoEnergia/' class='icon et_pb_with_border' title='Follow on Facebook' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_13_tb_footer et_pb_social_icon et_pb_social_network_link et-social-linkedin'><a href='https://www.linkedin.com/company/duferco-energia-spa' class='icon et_pb_with_border' title='Follow on LinkedIn' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_14_tb_footer et_pb_social_icon et_pb_social_network_link et-social-youtube'><a href='https://www.youtube.com/channel/UCsA0A8aNenj8GgIAnIaXmGQ' class='icon et_pb_with_border' title='Follow on Youtube' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_15_tb_footer et_pb_social_icon et_pb_social_network_link et-social-instagram'><a href='https://www.instagram.com/dufercoenergia/' class='icon et_pb_with_border' title='Follow on Instagram' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li> </ul> </div> </div> </div><div class="et_pb_section et_pb_section_4_tb_footer et_pb_with_background et_section_regular" > <div class="et_pb_row 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