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class="collapsible-content"> <li class="tw-border-t tw-border-b tw-border-olark-charcoal"> <a href="https://www.olark.com/ecommerce" class="js-cta tw-text-olark-purple tw-font-semibold tw-inline-block tw-py-2 tw-pl-4" data-cta-name="Dropdown Sales">Increase Sales</a> </li> <li class="tw-border-b tw-border-olark-charcoal"> <a href="https://www.olark.com/live-chat-lead-generation" class="js-cta tw-text-olark-purple tw-font-semibold tw-inline-block tw-py-2 tw-pl-4" data-cta-name="Dropdown Leads">Generate Leads</a> </li> <li class="tw-border-b tw-border-olark-charcoal"> <a href="https://www.olark.com/customer-service" class="js-cta tw-text-olark-purple tw-font-semibold tw-inline-block tw-py-2 tw-pl-4" data-cta-name="Dropdown Customer Service">Provide Great Service</a> </li> <li class="tw-border-b tw-border-olark-charcoal"> <a href="https://www.olark.com/live-chat-for-higher-education" class="js-cta tw-text-olark-purple tw-font-semibold tw-inline-block tw-py-2 tw-pl-4" data-cta-name="Dropdown Engage Students">Engage Students</a> </li> <li class=""> <a href="https://www.olark.com/tips-for-remote-managers-and-going-remote-guide" class="js-cta tw-text-olark-purple tw-font-semibold tw-inline-block tw-py-2 tw-pl-4" data-cta-name="Case Studies">Manage a Remote Team</a> </li> </ul> </div> </li> <li class="tw-border-b tw-border-olark-charcoal"> <a href="https://www.olark.com/pricing" class="tw-font-semibold tw-inline-block tw-py-2">Pricing</a> </li> <li class="tw-border-b tw-border-olark-charcoal"> <a href="https://www.olark.com/chatbot-copilot" class="tw-font-semibold tw-inline-block tw-py-2">Chatbots</a> </li> <li class="tw-border-b tw-border-olark-charcoal"> <a href="https://www.olark.com/case-studies" class="tw-font-semibold tw-inline-block tw-py-2">Case Studies</a> </li> <li class="tw-border-b tw-border-olark-charcoal"> <a href="https://www.olark.com/integrations" class="tw-font-semibold tw-inline-block tw-py-2">Integrations</a> </li> <li class="tw-border-b tw-border-olark-charcoal"> <a href="https://www.olark.com/login" class="tw-font-semibold tw-inline-block tw-py-2 tw-text-olark-green tw-underline"> Log in </a> </li> <li class=""> <a href="https://www.olark.com/signup/create_new_account/trial" class="tw-text-olark-green tw-underline tw-font-semibold tw-inline-block tw-py-2"> Free trial </a> </li> </ul> </div> </div> </nav> </header> <div class="hidden tw-bg-olark-gray tw-text-olark-charcoal tw-fixed tw-bottom-0 tw-m-0 tw-py-8 tw-w-full tw-rounded-none tw-z-20" id="cookie-consent"> <p class="tw-container tw-mx-auto tw-px-8" id="cookie-consent-message"> Olark uses cookies to give you the best possible experience on our website. By clicking "I like cookies", you agree to our use of them.<br>Refer to our <a href="https://www.olark.com/privacy-policy" class="tw-text-lg tw-leading-snug xl:tw-text-xl tw-font-semibold tw-text-olark-blue tw-underline hover:tw-no-underline" target="_blank">privacy policy</a> for details. <br><a href="#" role="button" class="btn btn-green btn-sm tw-mt-4" id="cookie-consent-accept">I like cookies</a> </p> </div> <span id="post_nav"></span> <main> <div class="tw-container tw-mx-auto tw-px-8 lg:tw-mt-16 tw-text-center"> <h1 class="tw-mx-auto lg:tw-mt-24 tw-text-center tw-text-3xl sm:tw-text-4xl md:tw-text-5xl lg:tw-text-6xl xl:tw-text-7xl sm:tw-max-w-lg md:tw-max-w-4xl xl:tw-max-w-5xl tw-leading-tight md:tw-leading-none tw-font-bold tw-text-olark-purple">Values</h1> <p class="tw-mt-8 tw-mb-16 tw-mx-auto lg:tw-max-w-3xl lg:tw-text-center tw-font-light tw-text-xl tw-leading-snug xl:tw-text-2xl tw-text-olark-charcoal">We hold these values to be self evident. <br> We call them C.H.A.M.P.S for short.<br><a href="#statement-inclusivity">Read our Statement of Inclusivity</a></p> </div> <div class=""> <div class="tw-container tw-mx-auto tw-px-8 tw-pb-1"> <section class="tw-p-8 lg:tw-py-12 tw-mb-8 tw-flex tw-flex-col tw-items-center tw-justify-around lg:tw-flex-row lg:tw-flex-row-reverse lg:tw-rounded-2xl lg:tw-bg-olark-gray"> <div class="lg:tw-w-2/5 tw-mb-8 lg:tw-mb-0"> <img src="https://www.olark.com/img/views/values/chilling.jpg" class="values-image" alt="sitting at table chilling" > </div> <div class="lg:tw-w-2/5"> <div class="tw-text-olark-navy tw-fill-current tw-w-16 tw-mx-auto tw-my-4"> <svg viewBox="0 0 77 77"> <g stroke="none" stroke-width="1"> <g transform="translate(-176.000000, -1415.000000)"> <g transform="translate(176.000000, 1415.000000)"> <g> <path d="M68.429205,24.3306277 C66.6030543,23.8897908 61.2994522,23.8897908 55.6297748,24.3306277 C49.9595691,24.7714647 41.7363446,27.065087 38.5003021,27.065087 C35.2642596,27.065087 27.0399786,24.7714647 21.3703012,24.3306277 C15.701152,23.8897908 10.3970216,23.8897908 8.57139924,24.3306277 C6.7452486,24.7714647 6.22334034,25.5652887 8.57139924,29.8873961 C10.9184017,34.2095034 10.570815,44 22.395629,44 C37.4374687,44 34.519431,31.1220571 38.5003021,31.1220571 C42.4806449,31.1220571 39.5626073,44 54.6044469,44 C66.429261,44 66.0816743,34.2095034 68.429205,29.8873961 C70.7762074,25.5652887 70.2548274,24.7714647 68.429205,24.3306277" ></path> <path d="M38.4483151,3.92383562 C19.4113836,3.92383562 3.92383562,19.411911 3.92383562,38.4493699 C3.92383562,57.4863014 19.4113836,72.9738493 38.4483151,72.9738493 C57.485774,72.9738493 72.9743767,57.4863014 72.9743767,38.4493699 C72.9743767,19.411911 57.485774,3.92383562 38.4483151,3.92383562 M38.4483151,76.8976849 C17.2474726,76.8976849 0,59.6496849 0,38.4493699 C0,17.2485274 17.2474726,0 38.4483151,0 C59.6491575,0 76.8982123,17.2485274 76.8982123,38.4493699 C76.8982123,59.6496849 59.6491575,76.8976849 38.4483151,76.8976849" ></path> <path d="M37.9997289,60 C30.0936283,60 24.8823643,55.5615694 24.6638929,55.3720925 C23.8450258,54.6624628 23.7739825,53.441505 24.5047133,52.6457022 C25.2306366,51.8519758 26.4843098,51.7798189 27.3053136,52.4858149 C27.3795618,52.5486277 31.679549,56.1377867 37.9997289,56.1377867 C44.4881692,56.1377867 48.6348525,52.5387646 48.6749145,52.5029456 C49.4873717,51.7865674 50.7447841,51.8415935 51.482459,52.6322052 C52.2212021,53.4207404 52.1619104,54.6422173 51.3505215,55.3601529 C51.1357892,55.5496298 46.0089225,60 37.9997289,60" ></path> </g> </g> </g> </g> </svg> </div> <h2 class="tw-text-2xl xl:tw-text-3xl tw-font-bold tw-tracking-wide tw-mb-4 tw-text-olark-navy tw-text-center">Chill out.</h2> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal">Develop a sustainable hustle in all you do. Seek activities that recharge you and allow you to bring your best self to work; we are running a marathon, not a sprint. Keep perspective when the unexpected happens; we can work it out as a team. We'll do some amazing things together, but always remember there鈥檚 more to life than Olark!</p> </div> </section> <section class="tw-p-8 tw-mb-8 tw-flex tw-flex-col tw-items-center tw-justify-around lg:tw-flex-row"> <div class="lg:tw-w-2/5 tw-mb-8 lg:tw-mb-0"> <img src="https://www.olark.com/img/views/values/rock-climbing.jpg" class="values-image" alt="helping while rock climbing" > </div> <div class="lg:tw-w-2/5"> <div class="tw-text-olark-purple tw-fill-current tw-w-16 tw-mx-auto tw-my-4"> <svg viewBox="0 0 111 76" aria-labelledby="svg-help" role="img"> <title id="svg-help">Help icon</title> <defs> <polygon points="1.39289862e-20 0.000137556561 1.39289862e-20 76 110.688126 76 110.688126 0.000137556561 0 0.000137556561"></polygon> </defs> <g stroke="none" stroke-width="1"> <g transform="translate(-1004.000000, -1419.000000)"> <g transform="translate(1004.000000, 1419.000000)"> <g > <g > <mask fill="white"> <use xlink:href="#path-1"></use> </mask> <g></g> <path d="M107.222403,17.1885176 L75.6408472,50.7244633 L74.1392639,36.0000652 L104.181551,14.4655855 C104.237394,14.4256941 104.312079,14.4301647 104.362097,14.4741828 L107.212468,16.9780561 C107.224116,16.988029 107.25906,17.0189792 107.262144,17.0812235 C107.264884,17.143124 107.233023,17.1771692 107.222403,17.1885176 M73.941588,72.1237937 C73.6880694,72.4057846 73.340338,72.5612235 72.9617731,72.5612235 L21.1833565,72.5612235 C20.8037639,72.5612235 20.4550046,72.4047529 20.2014861,72.1213864 C19.9479676,71.8383638 19.8304583,71.473495 19.8708843,71.0948706 L20.3028935,67.0510516 L73.8624491,67.0510516 L74.2752731,71.1007167 C74.3136435,71.4786534 74.1954491,71.8421466 73.941588,72.1237937 M5.96128241,23.4408072 C2.95571759,17.7339294 2.59256944,11.943486 4.98866204,7.95159457 C6.73554167,5.04158552 9.71849537,3.43905158 13.3883472,3.43905158 C16.9191065,3.43905158 19.6081157,4.49101538 21.3806898,6.56571222 C22.4430694,7.80991131 22.8665139,9.08471674 22.9987546,9.56754027 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C22.435875,2.44382986 19.205912,0.000137556561 13.3883472,0.000137556561 C8.54168981,0.000137556561 4.41036574,2.25125068 2.05401389,6.17677104 C-0.967652778,11.2106534 -0.639449074,18.2655855 2.9320787,25.0478118 C6.16923611,31.1952145 16.5905602,47.1266715 18.650912,50.2636489 L16.4644861,70.7279385 C16.3209398,72.0701466 16.7543194,73.4157937 17.6529398,74.4199566 C18.5519028,75.4241195 19.8386806,76.0001376 21.1833565,76.0001376 L72.9617731,76.0001376 C74.302338,76.0001376 75.5860324,75.4272145 76.4843102,74.4285538 C77.382588,73.4298932 77.8197361,72.0894045 77.6830417,70.7509792 L76.1012917,55.241133 L109.712366,19.5507077 C110.385218,18.8361014 110.730551,17.9014045 110.683958,16.9189068" mask="url(#mask-2)"></path> </g> <path d="M41.4899064,41.5815496 C43.4672298,38.8096913 45.423205,36.0242121 47.0155627,33.0167119 C47.3403337,32.4041108 47.6584553,31.7881044 48.0063242,31.1227223 C48.3709917,31.8129626 48.7129111,32.4643834 49.0579803,33.1141015 C50.6436886,36.0998083 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xl:tw-text-3xl tw-font-bold tw-tracking-wide tw-mb-4 tw-text-olark-purple tw-text-center">Help each other grow.</h2> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal">Remember we each have something to offer. Share your experiences to help the people around you gain a better perspective on themselves and the world. Share your knowledge to build your teammates' skills and abilities. Push them to reach their goals. Be open to learning as much as you can from others.</p> </div> </section> <section class="tw-p-8 lg:tw-py-12 tw-mb-8 tw-flex tw-flex-col tw-items-center tw-justify-around lg:tw-flex-row lg:tw-flex-row-reverse lg:tw-rounded-2xl lg:tw-bg-olark-gray"> <div class="lg:tw-w-2/5 tw-mb-8 lg:tw-mb-0"> <img src="https://www.olark.com/img/views/values/retreat-cooking.jpg" class="values-image" alt="barbecuing together" > </div> <div class="lg:tw-w-2/5"> <div class="tw-text-olark-pink tw-fill-current tw-w-16 tw-mx-auto tw-my-4"> <svg viewBox="0 0 87 85" aria-hidden="true" focusable="false"> <title>Assume good faith icon</title> <defs> <polygon points="0.000117567568 0.0082173913 86.8465743 0.0082173913 86.8465743 26.4210261 0.000117567568 26.4210261"></polygon> </defs> <g stroke="none" stroke-width="1"> <g transform="translate(-502.000000, -1407.000000)"> <g transform="translate(502.000000, 1407.000000)"> <g> <g> <g> <mask fill="white"> <use xlink:href="#path-1"></use> </mask> <g></g> <path d="M43.4236986,16.8342652 C43.4236986,16.8342652 12.2465432,15.7583739 12.2465432,10.9647 C12.2465432,6.17102609 27.0406581,3.04078696 43.4236986,3.04078696 C59.8061514,3.04078696 74.6002662,6.17102609 74.6002662,10.9647 C74.6002662,15.7583739 43.4236986,16.8342652 43.4236986,16.8342652 M43.4236986,0.0079826087 C19.6926851,0.0079826087 0.000117567568,5.09513478 0.000117567568,12.8235913 C0.000117567568,20.5514609 21.5966919,26.4210261 43.4236986,26.4210261 C65.2501176,26.4210261 86.8466919,20.5514609 86.8466919,12.8235913 C86.8466919,5.09513478 67.1541243,0.0079826087 43.4236986,0.0079826087" mask="url(#mask-2)"></path> </g> <path d="M55.1485322,52 C49.683955,52 47.4463947,47.0670724 47.0292028,44.4589588 C46.8451986,43.3169669 47.5499693,42.2296248 48.6013392,42.0311268 C49.6394005,41.8345132 50.6467945,42.5895595 50.8360064,43.7246417 C50.9112282,44.1517894 51.656503,47.8020177 55.1485322,47.8020177 C58.4438273,47.8020177 59.0930496,44.1825692 59.1566988,43.7698691 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36.1969639,30.9385427 35.9478964,32.0893177 C35.7006165,33.2394526 34.6292689,33.9562868 33.5585171,33.6900341 C25.9470627,31.7910634 21.5484595,37.1942015 21.5049621,37.2492441 C21.110506,37.7452678 20.5515938,38 19.9891065,38"></path> <g transform="translate(5.000000, 9.000000)"> <path d="M38.4242833,3.89363664 C19.5097,3.89363664 4.12253333,19.1969038 4.12253333,38.007774 C4.12253333,56.8186443 19.5097,72.1224916 38.4242833,72.1224916 C57.3382833,72.1224916 72.72545,56.8186443 72.72545,38.007774 C72.72545,19.1969038 57.3382833,3.89363664 38.4242833,3.89363664 M38.4242833,76.0002321 C17.3607,76.0002321 0.224116667,58.9576672 0.224116667,38.007774 C0.224116667,17.0596214 17.3607,0.0158961832 38.4242833,0.0158961832 C59.4878667,0.0158961832 76.6238667,17.0596214 76.6238667,38.007774 C76.6238667,58.9576672 59.4878667,76.0002321 38.4242833,76.0002321"></path> </g> </g> </g> </g> </g> </g> </svg> </div> <h2 class="tw-text-2xl xl:tw-text-3xl tw-font-bold tw-tracking-wide tw-mb-4 tw-text-olark-pink tw-text-center">Assume good faith.</h2> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal">Remind yourself that we are all pushing to make Olark awesome, even when we have different approaches to getting there. Don't let communication styles or competing solutions take your eyes off of our shared goals. When we make mistakes, remember to separate impact from intent.</p> </div> </section> <section class="tw-p-8 tw-mb-8 tw-flex tw-flex-col tw-items-center tw-justify-around lg:tw-flex-row"> <div class="lg:tw-w-2/5 tw-mb-8 lg:tw-mb-0"> <img src="https://www.olark.com/img/views/values/xmas-lights.jpg" class="values-image" alt="Olark written in lights" > </div> <div class="lg:tw-w-2/5"> <div class="tw-text-olark-purple tw-fill-current tw-w-16 tw-mx-auto tw-my-4"> <svg viewBox="0 0 82 93"> <g stroke="none" stroke-width="1"> <g transform="translate(-828.000000, -1399.000000)"> <g transform="translate(828.000000, 1399.000000)"> <g> <path d="M33.7203965,39.4395524 L32.1429355,44.7195613 L30.3151648,39.5190718 C29.9038576,38.3509594 28.8089971,37.5784854 27.5774259,37.5784854 C27.553531,37.5784854 27.529636,37.5788771 27.505741,37.5792688 L21.9965752,37.7104954 L26.3760173,34.366764 C27.3796068,33.6009492 27.7725031,32.2859414 27.3541449,31.0939341 L25.5267659,25.8946197 L30.0593709,29.0256466 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8.1238,5.207825 C8.3618,5.444075 8.67855,5.444075 8.91655,5.207825 L12.60205,1.520575 C12.84005,1.282575 12.84005,0.965825 12.60205,0.727825" ></path> <path d="M0.699775,12.6 C0.937775,12.838 1.254525,12.838 1.492525,12.6 L5.178025,8.91625 C5.414275,8.67825 5.414275,8.35975 5.178025,8.12175 C4.940025,7.8855 4.623275,7.8855 4.385275,8.12175 L0.699775,11.80725 C0.463525,12.04525 0.463525,12.362 0.699775,12.6" ></path> </g> </g> </g> </g> </g> </g> </svg> </div> <h2 class="tw-text-2xl xl:tw-text-3xl tw-font-bold tw-tracking-wide tw-mb-4 tw-text-olark-purple tw-text-center">Make it happen.</h2> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal">Take pride in crafting the best experience for those we serve. Prefer action over observation. Support your teammates. Broken? Gather teammates to fix it. Opportunity? Collaborate and seize it!</p> </div> </section> <section class="tw-p-8 lg:tw-py-12 tw-mb-8 tw-flex tw-flex-col tw-items-center tw-justify-around lg:tw-flex-row lg:tw-flex-row-reverse lg:tw-rounded-2xl lg:tw-bg-olark-gray"> <div class="lg:tw-w-2/5 tw-mb-8 lg:tw-mb-0"> <img src="https://www.olark.com/img/views/values/founders-laptops.jpg" class="values-image" alt="founders sitting on their laptops" > </div> <div class="lg:tw-w-2/5"> <div class="tw-text-olark-navy tw-fill-current tw-w-16 tw-mx-auto tw-my-4"> <svg viewBox="0 0 76 76" aria-hidden="true" focusable="false"> <title>Practice</title> <defs> <polygon points="0 76 0 0.408243243 75.5912432 0.408243243 75.5912432 76"></polygon> </defs> <g stroke="none" stroke-width="1"> <g transform="translate(-688.000000, -1415.000000)"> <g transform="translate(688.000000, 1415.000000)"> <g > <g > <g > <mask fill="white"> <use xlink:href="#path-1"></use> </mask> <g ></g> <path d="M37.7958784,72.4054054 C18.9370946,72.4054054 3.59433784,57.0626486 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C54.4357019,34.1286652 52.6438784,37.4307924 50.1646545,42.0013 M38.7538088,10 C28.5879216,10 20,18.0322153 20,27.539904 C20,31.9936959 21.8463064,36.3607255 23.6320197,40.5841844 C25.2425733,44.3939737 26.7640193,47.9925383 26.7640193,51.2244295 C26.7640193,51.4310061 26.7558724,51.6034976 26.7426336,51.75843 C26.5990433,52.0734594 26.4951694,52.3760941 26.4366131,52.6430944 L26.5252114,52.6627192 C26.4763296,52.7794349 26.4203192,52.8987329 26.3571802,53.0319749 C25.8398478,54.1288967 25.4116228,55.2475091 25.4116228,57.8353976 C25.4116228,63.0602367 30.461724,68 35.80257,68 C41.5650216,68 44.811588,64.3792284 48.6681585,53.6522211 C50.1534524,49.5212053 51.8179796,46.4525096 53.2874888,43.7442902 C55.8161037,39.0828889 58,35.0572271 58,28.1482721 C58,17.1232782 50.4452157,10 38.7538088,10"></path> </g> </g> </g> </g> </g> </svg> </div> <h2 class="tw-text-2xl xl:tw-text-3xl tw-font-bold tw-tracking-wide tw-mb-4 tw-text-olark-navy tw-text-center">Practice empathy.</h2> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal">Truly make the effort to listen and understand. Be curious. Learn the why, not just the what. Show kindness, and value different perspectives, experiences, and ideas as though they were your own.</p> </div> </section> <section class="tw-p-8 tw-mb-8 tw-flex tw-flex-col tw-items-center tw-justify-around lg:tw-flex-row"> <div class="lg:tw-w-2/5 tw-mb-8 lg:tw-mb-0"> <img src="https://www.olark.com/img/views/values/conference-speaking.jpg" class="values-image" alt="speaking at conference" > </div> <div class="lg:tw-w-2/5"> <div class="tw-text-olark-pink tw-fill-current tw-w-16 tw-mx-auto tw-my-4"> <svg viewBox="0 0 77 89"> <defs> <polygon points="0 89 77 89 77 0 0 0"></polygon> </defs> <g stroke="none" stroke-width="1"> <g transform="translate(-332.000000, -1403.000000)"> <g transform="translate(332.000000, 1403.000000)"> <g > <mask fill="white"> <use xlink:href="#path-1"></use> </mask> <g ></g> <path d="M38.4997385,85.3557022 C19.2896233,85.3557022 3.66156041,69.8007979 3.66156041,50.6812497 C3.66156041,31.5622221 19.2896233,16.0078385 38.4997385,16.0078385 C40.9963996,16.0078385 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xl:tw-text-3xl tw-font-bold tw-tracking-wide tw-mb-4 tw-text-olark-pink tw-text-center">Speak your mind.</h2> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal">Open transparent lines of communication; the voice of few may be the thoughts of many. Make time for self-awareness so you can share authentically. Remember Olark is a safe space to express your reflections, concerns, and ideas.</p> </div> </section> </div> </div> <section id="statement-inclusivity"> <div class="tw-container tw-mx-auto tw-px-8 lg:tw-py-16 tw-my-16 lg:tw-mb-8 tw-text-center"> <h3 class="tw-mb-4 tw-text-3xl lg:tw-text-4xl xl:tw-text-5xl tw-font-bold tw-text-olark-pink"> Statement of Inclusivity </h3> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal"> <span class="tw-font-bold">Our commitment:</span> <br><br> Olark needs and is committed to the voices, perspectives, and skillsets of BIPOC, LGBTQIA+, and other under-represented communities. We are dedicated to being a safe, welcoming place for all people. And most importantly, we are dedicated to the contributions and co-ownership of every Olarker to our shared team culture. <br><br>We know this is ongoing and thus our learning will never stop. <span class="tw-font-bold">#help</span><br> We will always listen first. <span class="tw-font-bold">#assume #practice </span><br> We will admit when we are wrong. <span class="tw-font-bold">#speak </span><br> We will hold ourselves accountable. <span class="tw-font-bold">#make </span><br> </p> </div> </section> <section> <div class="tw-container tw-mx-auto tw-px-8 lg:tw-py-16 tw-my-16 lg:tw-mb-8 tw-text-center"> <p class="tw-mb-4 tw-text-3xl lg:tw-text-4xl xl:tw-text-5xl tw-font-bold tw-text-olark-pink"> We set high standards for the service we provide. </p> <a href="https://www.olark.com/service-standards" class="tw-text-xl tw-leading-snug xl:tw-text-2xl tw-mt-0 tw-mb-12 tw-mx-auto tw-py-4 tw-font-semibold tw-text-olark-purple tw-underline hover:tw-no-underline"> Customer Service Standards </a> 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