Drop Shipments | User Guide

<!DOCTYPE html> <html> <head> <title>Drop Shipments | User Guide | Zoho Inventory</title> <meta name="description" content="Learn about drop shipment, how to create drop shipments, how to fulfil a drop shipped sales order, how to filter drop shipments in Zoho Inventory"/> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="SHORTCUT ICON" href="https://www.zohowebstatic.com/sites/zweb/images/favicon.ico" type="image/x-icon"> <link href="/inventory/styles/common/zoho-puvi.css" rel="stylesheet" type="text/css"> <link href="/inventory/styles/bootstrap.min.css" rel="stylesheet" type="text/css"> <link href="/inventory/help/styles/help.css" rel="stylesheet" type="text/css"> <link rel="alternate" hreflang="x-default" href="https://www.zoho.com/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-gb" href="https://www.zoho.com/uk/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="de-de" href="https://www.zoho.com/de-de/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="es-mx" href="https://www.zoho.com/es-mx/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-us" href="https://www.zoho.com/us/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-ca" href="https://www.zoho.com/ca/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-au" href="https://www.zoho.com/au/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-in" href="https://www.zoho.com/in/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-ae" href="https://www.zoho.com/ae/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-sa" href="https://www.zoho.com/sa/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-bh" href="https://www.zoho.com/bh/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-za" href="https://www.zoho.com/za/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-kw" href="https://www.zoho.com/kw/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-om" href="https://www.zoho.com/om/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-qa" href="https://www.zoho.com/qa/inventory/help/drop-shipments/drop-shipments.html"> <link rel="alternate" hreflang="en-ke" href="https://www.zoho.com/ke/inventory/help/drop-shipments/drop-shipments.html"> <link rel="canonical" href="https://www.zoho.com/za/inventory/help/drop-shipments/drop-shipments.html"> </head> <body> <div class="navbar-header" style="position:fixed;z-index:200;"> <a class="navbar-brand" href="/za/inventory/" style="padding:15px 58px;position:relative;z-index:200;"> <img alt="Zoho Inventory" src="/inventory/images/inventory-logo-new-helpdocs.svg"/> </a> <div class="edition-box-placing"> <div class="col-md-1 col-xs-2 edition-topx" style="padding-left:0;"> <div class="edition-selection-block"> <div onfocusout="hideSelectList()"> <div class="edition-select-box" onclick="selectListAction()"> <a href="javascript:void(0)"> <div class="edition-image-south-africa"></div> <div class="edition-dropdown"><b class="select-caret"></b></div> </a> </div> <div class="edition-select-list"> <div class="edition-select-list-item" onclick="switchEdition('global')"> <a href="javascript:void(0)"> <div class="edition-image-global"></div> <div class="edition-label">Global</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('au')"> <a href="javascript:void(0)"> <div class="edition-image-australia"></div> <div class="edition-label">Australia</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('bh')"> <a href="javascript:void(0)"> <div class="edition-image-bahrain"></div> <div class="edition-label">Bahrain</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('ca')"> <a href="javascript:void(0)"> <div class="edition-image-canada"></div> <div class="edition-label">Canada</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('de-de')"> <a href="javascript:void(0)"> <div class="edition-image-germany"></div> <div class="edition-label">Germany</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('in')"> <a href="javascript:void(0)"> <div class="edition-image-india"></div> <div class="edition-label">India</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('ke')"> <a href="javascript:void(0)"> <div class="edition-image-ke"></div> <div class="edition-label">Kenya</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('kw')"> <a href="javascript:void(0)"> <div class="edition-image-kw"></div> <div class="edition-label">Kuwait</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('es-mx')"> <a href="javascript:void(0)"> <div class="edition-image-es-mx"></div> <div class="edition-label">Mexico</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('om')"> <a href="javascript:void(0)"> <div class="edition-image-oman"></div> <div class="edition-label">Oman</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('qa')"> <a href="javascript:void(0)"> <div class="edition-image-qa"></div> <div class="edition-label">Qatar</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('sa')"> <a href="javascript:void(0)"> <div class="edition-image-saudi"></div> <div class="edition-label">Saudi Arabia</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('za')"> <a href="javascript:void(0)"> <div class="edition-image-south-africa"></div> <div class="edition-label">South Africa</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('ae')"> <a href="javascript:void(0)"> <div class="edition-image-uae"></div> <div class="edition-label">U.A.E</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('uk')"> <a href="javascript:void(0)"> <div class="edition-image-uk"></div> <div class="edition-label">United Kingdom</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('us')"> <a href="javascript:void(0)"> <div class="edition-image-us"></div> <div class="edition-label">United States</div> </a> </div> </div> </div> </div> </div> </div> </div> <div class="modal-edition-box" id="modal-edition-box" style="display: none;"> <div class="modal-edition-box-backdrp"></div> <div class="modal-edition-box-container" id="modal-edition-box-container"> <div class="modal-edition-box-content"> <h4 id="edition-box-title"></h4> <div class="edition-box-desc" id="edition-box-desc"></div> <div class="edition-box-prim-button" id="edition-box-prim-button"> </div> <div class="edition-box-sec-button" id="edition-box-sec-button"> </div> </div> </div> </div> <div class="searchband no-print" style="top: 0px;background:white;"> <button type="button" class="navbar-toggle collapsed" id="main-menu" style="z-index:10; margin: 0px; background:none;border:none;"> <div class="mobile-home-icon"></div> </button> <button type="button" class="navbar-toggle collapsed sidebar-toggler" style=" margin-top:10px" id="toggler"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="logo-mobile col-xs-4"> <a href="/inventory/"> <img alt="Zoho Inventory" src="/inventory/images/inventory-logo-new-helpdocs.svg"/> </a> <div class="col-md-1 col-xs-2 edition-topx"> <div class="edition-selection-block"> <div onfocusout="hideSelectList()"> <div class="edition-select-box" onclick="selectListAction()"> <a href="javascript:void(0)"> <div class="edition-image-south-africa"></div> <div class="edition-dropdown"><b class="select-caret"></b></div> </a> </div> <div class="edition-select-list"> <div class="edition-select-list-item" onclick="switchEdition('global')"> <a href="javascript:void(0)"> <div class="edition-image-global"></div> <div class="edition-label">Global</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('au')"> <a href="javascript:void(0)"> <div class="edition-image-australia"></div> <div class="edition-label">Australia</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('bh')"> <a href="javascript:void(0)"> <div class="edition-image-bahrain"></div> <div class="edition-label">Bahrain</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('ca')"> <a href="javascript:void(0)"> <div class="edition-image-canada"></div> <div class="edition-label">Canada</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('de-de')"> <a href="javascript:void(0)"> <div class="edition-image-germany"></div> <div class="edition-label">Germany</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('in')"> <a href="javascript:void(0)"> <div class="edition-image-india"></div> <div class="edition-label">India</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('ke')"> <a href="javascript:void(0)"> <div class="edition-image-ke"></div> <div class="edition-label">Kenya</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('kw')"> <a href="javascript:void(0)"> <div class="edition-image-kw"></div> <div class="edition-label">Kuwait</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('es-mx')"> <a href="javascript:void(0)"> <div class="edition-image-es-mx"></div> <div class="edition-label">Mexico</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('om')"> <a href="javascript:void(0)"> <div class="edition-image-oman"></div> <div class="edition-label">Oman</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('qa')"> <a href="javascript:void(0)"> <div class="edition-image-qa"></div> <div class="edition-label">Qatar</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('sa')"> <a href="javascript:void(0)"> <div class="edition-image-saudi"></div> <div class="edition-label">Saudi Arabia</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('za')"> <a href="javascript:void(0)"> <div class="edition-image-south-africa"></div> <div class="edition-label">South Africa</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('ae')"> <a href="javascript:void(0)"> <div class="edition-image-uae"></div> <div class="edition-label">U.A.E</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('uk')"> <a href="javascript:void(0)"> <div class="edition-image-uk"></div> <div class="edition-label">United Kingdom</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('us')"> <a href="javascript:void(0)"> <div class="edition-image-us"></div> <div class="edition-label">United States</div> </a> </div> </div> </div> </div> </div> </div> <div class="mobile-version text-right"> <div class="col-lg-11 col-md-10 col-sm-10 search-box" style="z-index:1;"> <form action="/za/inventory/help/search/results.html" class="srchbox clearfix"> <input class="src-input no-print" name="search" placeholder="Search Document" type="text" value=""> </form> </div> </div> <div class="navbar-collapse collapse" id="help-main-menu"> <ul class="nav navbar-nav navbar-right nav-list-position"> <li ><a href="/za/inventory/kb/general-overview/" target="_blank">FAQ</a></li> <li><a href="/inventory/api/v1/" target="_blank">Developers</a></li> <li><a href="/za/inventory/support/" target="_blank">Resources</a></li> <li id="help-kb-signup-button"><a class="signin" href="https://accounts.zoho.com/signin?servicename=ZohoInventory&signupurl=https://www.zoho.com/za/inventory/signup?help.header" target="_blank">Sign In</a></li> </ul> </div> </div> <div class="mobile-search"> <form action="/za/inventory/help/search/results.html" class="srchbox clearfix"> <input class="src-input no-print" name="search" placeholder="Search Document" type="text" value=""> </form> </div> <div class="help-container" id="help-container"> <div class="help-sidebar" id="side-bar-group"> <div class="sidebar-close"> <span class="icon-close">x</span> CLOSE </div> <ul class="help-main-menu nav nav-pills nav-stacked"> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Getting Started</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/getting-started/sign-up.html">Access Zoho Inventory</a> </li> <li > <a href="/za/inventory/help/getting-started/login.html">Log In to Zoho Inventory</a> </li> <li > <a href="/za/inventory/help/getting-started/dashboard.html">The Dashboard</a> </li> <li > <a href="/za/inventory/help/getting-started/manage-organization.html">Manage Organizations</a> </li> <li > <a href="/za/inventory/help/getting-started/keyboard-shortcuts.html">Keyboard Shortcuts</a> </li> <li > <a href="/za/inventory/help/items/items-preferences.html">Item Preferences</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Settings</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/settings/settings-overview.html">Settings - Overview</a> </li> <li > <a href="/za/inventory/help/settings/organization-settings.html">Organization Profile</a> </li> <li > <a href="/za/inventory/help/settings/users.html">Users & Roles</a> </li> <li > <a href="/za/inventory/help/settings/preferences.html">Preferences</a> </li> <li > <a href="/za/inventory/help/settings/currencies.html">Currencies</a> </li> <li > <a href="/za/inventory/help/settings/sub-accounts.html">Sub Accounts</a> </li> <li > <a href="/za/inventory/help/settings/reporting-tags.html">Reporting Tags</a> </li> <li > <a href="/za/inventory/help/settings/templates.html">PDF Templates</a> </li> <li > <a href="/za/inventory/help/settings/emails.html">Emails</a> </li> <li > <a href="/za/inventory/help/settings/reminders.html">Reminders</a> </li> <li > <a href="/za/inventory/help/settings/automation.html">Automation</a> </li> <li > <a href="/za/inventory/help/settings/connections.html">Connections</a> </li> <li > <a href="/za/inventory/help/web-tabs/index.html">Web Tabs</a> </li> <li > <a href="/za/inventory/help/settings/incoming-webhooks.html">Incoming Webhooks</a> </li> <li > <a href="/za/inventory/help/import-export/data-backup.html">Data Backup</a> </li> <li > <a href="/za/inventory/help/subscription/subscription.html">Subscription</a> </li> <li > <a href="/za/inventory/help/settings/privacy-and-security.html">Privacy & Security</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">VAT</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/vat/vat-in-settings.html">VAT in Settings</a> </li> <li > <a href="/za/inventory/help/vat/vat-in-transactions.html">VAT in Transactions</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Documents</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/documents/documents.html">Documents - Overview</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Warehouses</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/warehouses/warehouses-overview.html">Overview</a> </li> <li > <a href="/za/inventory/help/warehouses/warehouse-operations.html">Warehouse Operations</a> </li> <li > <a href="/za/inventory/help/warehouses/transfer-orders.html">Transfer Orders</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Customers & Vendors</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/contacts/contacts-overview.html">Overview</a> </li> <li > <a href="/za/inventory/help/contacts/contact-details-page.html">Details Page</a> </li> <li > <a href="/za/inventory/help/contacts/manage-contacts.html">Manage Customers & Vendors</a> </li> <li > <a href="/za/inventory/help/contacts/customer-credit-limit.html">Customer Credit Limit</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Items, Groups and Composites</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/items/items-overview.html">Items</a> </li> <li > <a href="/za/inventory/help/items/item-groups.html">Item Groups</a> </li> <li > <a href="/za/inventory/help/items/composite-items.html">Composite Items</a> </li> <li > <a href="/za/inventory/help/items/item-managing.html">More Actions on Items</a> </li> <li > <a href="/za/inventory/help/items/item-details.html">Item Details Page</a> </li> <li > <a href="/za/inventory/help/items/saleschannel-items.html">Sales Channel Items</a> </li> <li > <a href="/za/inventory/help/items/stock-counts.html">Stock Counts</a> </li> <li > <a href="/za/inventory/help/items/item-categories.html">Item Categories</a> </li> <li > <a href="/za/inventory/help/items/price-list.html">Price Lists</a> </li> <li > <a href="/za/inventory/help/items/inventory-adjustments.html">Inventory Adjustments</a> </li> <li > <a href="/za/inventory/help/items/items-preferences.html">Item Preferences</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Bin Locations</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/bin-locations/index.html">Bin Locations</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Advanced Inventory Tracking</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/advanced-inventory-tracking/batch-tracking.html">Batch Tracking</a> </li> <li > <a href="/za/inventory/help/advanced-inventory-tracking/serial-number-tracking.html">Serial Number Tracking</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Retainer Invoices</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/retainer-invoices/index.html">Overview</a> </li> <li > <a href="/za/inventory/help/retainer-invoices/manage-retainer-invoices.html">Manage Retainer Invoices</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Sales Orders</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/sales-orders/sales-orders-overview.html">Sales Orders Overview</a> </li> <li > <a href="/za/inventory/help/sales-orders/sales-order-creation.html">Creating Sales Orders</a> </li> <li > <a href="/za/inventory/help/sales-orders/sales-order-managing.html">Managing Sales Orders</a> </li> <li > <a href="/za/inventory/help/sales-orders/other-actions.html">More Actions</a> </li> <li > <a href="/za/inventory/help/sales-orders/packages.html">Packages</a> </li> <li > <a href="/za/inventory/help/sales-orders/package-geometry.html">Package Geometry</a> </li> <li > <a href="/za/inventory/help/sales-orders/shipments.html">Shipments</a> </li> <li > <a href="/za/inventory/help/sales-orders/sales-order-cycle.html">Sales Order Cycle</a> </li> <li > <a href="/za/inventory/help/sales-orders/sales-persons.html">Salespersons</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Invoices</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/invoice/index.html">Invoices Overview</a> </li> <li > <a href="/za/inventory/help/invoice/record-payment.html">Recording Payments</a> </li> <li > <a href="/za/inventory/help/invoice/more-actions.html">More Actions</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Picklists</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/picklist/index.html">Picklist - Overview</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Payments Received</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/payments-received/payments-received.html">Payments Received</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Sales Returns</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/sales-returns/sales-returns-overview.html">Overview</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Purchase Transactions</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/purchase-orders/purchase-orders-overview.html">Purchase Transactions - Overview</a> </li> <li > <a href="/za/inventory/help/purchase-orders/purchase-order-creation.html">Managing Purchase Orders</a> </li> <li > <a href="/za/inventory/help/purchase-orders/purchase-import-export.html">Importing & Exporting purchases</a> </li> <li > <a href="/za/inventory/help/purchase-orders/purchase-receive.html">Purchase Receives</a> </li> <li > <a href="/za/inventory/help/purchase-orders/bills.html">Bills</a> </li> <li > <a href="/za/inventory/help/purchase-orders/other-actions.html">More Actions</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Payments Made</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/payments-made/payments-made.html">Payments Made</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Vendor Credits</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/vendor-credits/index.html">Overview - Vendor Credits</a> </li> <li > <a href="/za/inventory/help/vendor-credits/functions.html">Basic Functions in Vendor Credits</a> </li> <li > <a href="/za/inventory/help/vendor-credits/manage.html">Manage Vendor Credits</a> </li> </ul> </li> <li class="nested-menu open"> <b class="sub-menu-arrow pull-right line-arrow down "></b> <a class="sub-menu-trigger" href="javascript:;">Dropshipment</a> <ul class="sub-menu nav nav-stacked" > <li class="active" > <a href="/za/inventory/help/drop-shipments/drop-shipments.html">Dropshipment</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Backorder</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/backorder/backorders.html">Backorder</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Transaction Approval</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/transaction-approval/transaction-approval.html">Overview</a> </li> <li > <a href="/za/inventory/help/transaction-approval/transaction-approval-process.html">Approval Process</a> </li> <li > <a href="/za/inventory/help/transaction-approval/manage-approvals.html">Manage Approvals</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Contextual Chat</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/contextual-chat/contextual-chat.html">Contextual Chat</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Tasks</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/tasks/tasks.html">Tasks</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Customer Portal</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/customer-portal/index.html">Customer Portal Overview</a> </li> <li > <a href="/za/inventory/help/customer-portal/preferences.html">Customer Portal Preferences</a> </li> <li > <a href="/za/inventory/help/customer-portal/functions.html">Functions in Customer Portal</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Vendor Portal</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/vendor-portal/index.html">Vendor Portal</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Zoho App Integrations</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/integrations/advanced-analytics.html">Zoho Analytics</a> </li> <li > <a href="/za/inventory/help/integrations/crm-integrations.html">Zoho CRM</a> </li> <li > <a href="/za/inventory/help/integrations/desk-integration.html">Zoho Desk</a> </li> <li > <a href="/za/inventory/help/integrations/commerce-integration.html">Zoho Commerce</a> </li> <li > <a href="/za/inventory/help/integrations/cliq-integration.html">Zoho Cliq</a> </li> <li > <a href="/za/inventory/help/integrations/salesiq.html">Zoho SalesIQ</a> </li> <li > <a href="/za/inventory/help/integrations/sign-integration.html">Zoho Sign</a> </li> <li > <a href="/za/inventory/help/integrations/zoho-mail-integration.html">Zoho Mail</a> </li> <li > <a href="/za/inventory/help/integrations/zoho-notebook-integration.html">Zoho Notebook</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Integrations</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/integrations/twilio.html">Twilio</a> </li> <li > <a href="/za/inventory/help/integrations/zsc-key.html">Zoho Inventory ZSC Key</a> </li> <li > <a href="/za/inventory/help/integrations/integrations-overview.html">Integrations - Overview</a> </li> <li > <a href="/za/inventory/help/integrations/aftership-integration.html">Shipment Tracking</a> </li> <li > <a href="/za/inventory/help/integrations/sales-channel.html">Marketplace & Shopping Cart</a> </li> <li > <a href="/za/inventory/help/integrations/shipping-integration.html">Shipping Carriers</a> </li> <li > <a href="/za/inventory/help/integrations/online-payments.html">Online Payments</a> </li> <li > <a href="/za/inventory/help/integrations/accounting-integrations.html">Accounting</a> </li> <li > <a href="/za/inventory/help/integrations/whatsapp-integration.html">WhatsApp</a> </li> <li > <a href="/za/inventory/help/integrations/thecourierguy-integration.html">The Courier Guy</a> </li> <li > <a href="/za/inventory/help/integrations/gapps-inventory.html">G Suite</a> </li> <li > <a href="/za/inventory/help/integrations/slack-integration.html">Slack</a> </li> <li > <a href="/za/inventory/help/integrations/office365-integration.html">Microsoft 365</a> </li> <li > <a href="/za/inventory/help/integrations/twilio.html">Twilio</a> </li> <li > <a href="/za/inventory/help/integrations/zsc-key.html">Zoho Inventory ZSC Key</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Import & Export</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/import-export/index.html">Overview</a> </li> <li > <a href="/za/inventory/help/import-export/import.html">Importing Data</a> </li> <li > <a href="/za/inventory/help/import-export/export.html">Exporting Data</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Reports</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/reports/reports-overview.html">Reports Overview</a> </li> <li > <a href="/za/inventory/help/reports/managing-reports.html">Managing Reports</a> </li> <li > <a href="/za/inventory/help/reports/inventory-reports.html">Inventory Reports</a> </li> <li > <a href="/za/inventory/help/reports/sales-reports.html">Sales Reports</a> </li> <li > <a href="/za/inventory/help/reports/purchase-reports.html">Purchase Reports</a> </li> <li > <a href="/za/inventory/help/reports/activity-reports.html">Activity Reports</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Migration Guide</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/help/migration/migration-general.html">General Migration</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">What's New</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/za/inventory/whats-new/index.html">What's New</a> </li> </ul> </li> </ul> </div> <div class="help-content" id="content"> <form class="print-form"> <input type="button" class="print-icon" name="print" value="" title="Print this page" alt="Print this page" onclick="javascript:window.print()"> </form> <h2 class="product-logo to-print" translate="no"><img src="/inventory/images/inventory-icon-default.svg?v=2"/>Inventory</h2> <h1 id="dropshipments">Dropshipments</h1> <div class="side-grid"><h2 id="in-this-page">IN THIS PAGE…</h2> <ul> <li><a href="#scenario">The need for dropshipments</a></li> <li><a href="#creating-drop-shipment">Dropshipping a sales order</a></li> <li><a href="#bulk-dropshipping">Dropshipping in bulk</a></li> <li><a href="#identifying-drop-shipments">Filtering dropshipments</a></li> <li><a href="#invoicing-a-drop-shipped-so">Invoicing drop shipped sales orders</a></li> <li><a href="#fulfillment-of-a-drop-shipment">Fulfiling dropshipments</a></li> </ul> </div> <p><em>Drop shipping</em> is a supply chain management technique in which the retailer does not keep goods in stock but instead transfers customer orders and shipment details to either the manufacturer or a wholesaler, who then ships the goods directly to the customer.</p> <div class="embed video-player"> <iframe class="youtube-player" type="text/html" src="//www.youtube-nocookie.com/embed/p0l2R5xNVMQ?rel=0" frameborder="0" allowfullscreen></iframe> </div> <hr> <h3 id="scenario">The need for dropshipments</h3> <p>Eric Wolvesbane is a distributor for centrifugal pumps in Brisbane. Being a meticulous man, he closely monitors the stock flow of his pumps and promptly places purchase orders to his vendors whenever they run to the low stock zone.</p> <p>Real estate saw a boom in the month of June and lot of infrastructure projects kicked into life causing a high demand for quality pumps. Eric got real busy supplying a large quantity of pumps(about 5000) for five different projects and it so happened that, one of his regular customers Julia placed an order for about 30 pumps.</p> <p>With all his current stock being committed to the new customers, Eric was not in a position to fulfil this order. He knows too well that rejecting an order from a returning customer is as good as sending them off to your competitors.</p> <p>That’s when he calls up one of his less frequent suppliers Roman Turntable and enquires about the availability of 30 centrifugal pumps at his negotiated rate to be delivered to Julia. Roman checks his warehouse, gets back to Eric and agrees make the drop shipment.</p> <p>Now Eric opens Zoho Inventory, creates a sales order for Julia, confirms it by sending it to her and <strong>marks it for drop shipment</strong> due to which a purchase order(that has Julia’s address set as the delivery location) is generated to Roman Turntable.</p> <p>Eric then raises an invoice for the drop shipment, gets paid by Julia and sends a thank you note. Roman makes the delivery and sends an invoice to Eric at their negotiated rate for which Eric makes a payment to Roman, raises a bill inside Zoho Inventory for the same and records this payment. Doing this will move the drop shipped sales order to a Fulfilled status.</p> <p>This way Eric Wolvesbane not only retains a customer, but also strengthens his relations with his suppliers.</p> <hr> <h3 id="creating-drop-shipment">Dropshipping a sales order</h3> <div class="tips-protip"><div class="tips-protip-img"></div> <p><b>Pro Tip:</b> You can either create a sales order and dropship the order or, you can select an existing confirmed sales order and proceed to dropship the order.</p> </div> <p>To dropship a sales order in Zoho Inventory:</p> <ul> <li>Navigate to the <strong>Sales Orders</strong> module.</li> <li>Open a sales order that you wish to dropship.</li> <li>Click the <strong>More</strong> button and select <strong>Dropship</strong>.</li> </ul> <blockquote> <p><em><strong>Note:</strong> You can dropship only the <strong>Confirmed</strong> sales orders that do not have invoices or packages associated with it.</em></p> </blockquote> <p><img src="/inventory/help/images/sales-orders/so-drop-ship-option.png" alt="Screen shot of the drop shipment option"></p> <ul> <li>In the the pop-up, choose whether you want to <strong>partially</strong> or <strong>completely</strong> drop ship the sales order.</li> </ul> <div class="tips-insight"><div class="tips-insight-img"></div> <p><b>Insight:</b> <em><strong>Partial dropshipment</strong></em> allows you to dropship the items selectively from your sales order.</p> </div> <p><img src="/inventory/help/images/sales-orders/so-drop-ship-type.png" alt="Screen shot of the drop shipment type"></p> <h4 id="partial-dropshipment">Partial Dropshipment</h4> <p>To partially dropship a sales order:</p> <ul> <li>Select <strong>Partial Dropshipment</strong>.</li> <li>Tick mark the items that you wish to dropship.</li> <li>Click <strong>Dropship</strong>.</li> </ul> <p><img src="/inventory/help/images/sales-orders/so-drop-ship-partial.png" alt="Screen shot of the drop shipment option"></p> <div class="tips-protip"><div class="tips-protip-img"></div> <p><b>Pro Tip:</b> If you want to dropship the entire sales order, select <strong>Complete Dropshipment</strong> and follow the steps below. Note that this option is available only when the sales order is not already associated with any backorders, invoices or packages.</p> </div> <ul> <li>A <strong>New Purchase Order</strong> page opens up.</li> <li>Select a vendor or add a new one.</li> <li>The <strong>Item details</strong> and <strong>Dropship To</strong> details are fetched from the sales order and populated automatically.</li> <li>Click <strong>Save</strong> to successfully create a drop shipment.</li> <li>You can access the purchase order under the <strong>Dropshipments</strong> tab in the associated sales order page and mail them to your vendor.</li> </ul> <p><img src="/inventory/help/images/sales-orders/so-drop-ship-po.png" alt="Screen shot of the drop shipped PO"></p> <ul> <li>Click <strong>More</strong> - <em>Dropship</em> once again, to mark more items for dropshipment.</li> </ul> <hr> <h3 id="bulk-dropshipping">Dropshipping in bulk</h3> <p>To dropship items from several sales orders at once:</p> <ul> <li>Go to the <strong>Sales Orders</strong> module.</li> <li>Tick mark the sales orders that are meant for the <strong>same customer</strong> with the <strong>same delivery address</strong>.</li> </ul> <blockquote> <p><em><strong>Note:</strong> You can dropship only the <strong>Confirmed</strong> sales orders that do not have invoices or packages associated with it.</em></p> </blockquote> <ul> <li>Click the <strong>More Actions</strong> drop-down button and select <strong>Dropship</strong>.</li> </ul> <p><img src="/inventory/help/images/sales-orders/so-drop-ship-in-bulk-1.png" alt="Screen shot of the bulk drop ship 1"></p> <ul> <li>Tick mark the items from each sales order that you want to dropship.</li> <li>Again, click <strong>Dropship</strong></li> </ul> <p><img src="/inventory/help/images/sales-orders/so-drop-ship-in-bulk-2.png" alt="Screen shot of the bulk drop ship 2"></p> <ul> <li>The <strong>Item details</strong> and <strong>Dropship To</strong> details are fetched from the sales orders and populated in the new purchase order page automatically.</li> <li>Select the vendor and click <strong>Save</strong> to successfully create a bulk-dropshipment.</li> <li>You can access the purchase order under the <strong>Dropshipments</strong> tab in the associated sales order page and mail them to your vendor.</li> </ul> <hr> <h3 id="identifying-drop-shipments">Filtering dropshipments</h3> <p>To easily sort out your drop shipped orders, we have provided dedicated filters on the <strong>Sales Orders</strong> and <strong>Purchase Orders</strong> modules.</p> <p>You can access these filters by navigating to these modules and clicking on the filter tab on the left-top corner.</p> <p><strong>Drop shipped Sales Orders</strong></p> <p><img src="/inventory/help/images/purchase-orders/dropship-1.png" alt="Filtering SOs"></p> <p><strong>Drop shipped Purchase Orders</strong></p> <p><img src="/inventory/help/images/purchase-orders/dropship-2.png" alt="Filtering POs"></p> <hr> <h3 id="invoicing-a-drop-shipped-so">Invoicing a drop shipped Sales Order</h3> <ul> <li>Open a drop shipped sales order.</li> <li>Go to the invoices tab.</li> <li>Click <strong>New Invoice</strong>.</li> <li>A new invoice page bearing all the details from the sales order will open up.</li> <li>Make the necessary changes and click <strong>Save</strong>.</li> <li>Now you can email this invoice to your customer and get paid.</li> </ul> <hr> <h3 id="fulfillment-of-a-drop-shipment">Fulfiling dropshipments</h3> <p>In Zoho Inventory, a normal sales order attains fulfillment when the shipments associated with them have been delivered. Incase of a drop shipment, as your vendor takes care of the packaging, shipment & delivery, you don’t have to create a package yourself.</p> <p>To fulfil a dropshipped sales order in Zoho Inventory, raise a bill for the drop shipped purchase order.</p> <p>Doing this will move the status of the drop shipped Sales Order from <strong>Confirmed</strong> to <strong>Fulfilled</strong>.</p> <p><img src="/inventory/help/images/purchase-orders/dropship-3.png" alt="Fulfilled order"></p> <hr> </div> <div id="scroll-top-navigator" class="scroll-top text-center scroll-hidden no-print"> <div class="bg-img"></div> TOP </div> <div id="zom-app-popup" class="popup-banner scroll-hidden no-print"> <div style="position: relative;"> <div id="popup-close" class="popup-close-btn"> <img alt="Zoho Inventory" src="/inventory/help/images/common/close.svg"> </div> <img class="popup-img-style" alt="Zoho Inventory" src="/inventory/images/inventory-logo-new-white.svg"> <p class="popup-text-style">Simplifying inventory and order management</p> <div> <a class="btn zom-btn-filled zom-access" id="banner-signup-button" href="/inventory/signup?utm_source=help&utm_medium=popup" target="_blank" rel="noopener noreferrer"> SIGN UP - IT'S FREE </a> </div> </div> </div> <div id="zom-app-popup-signed" class="popup-banner scroll-hidden no-print signed"> <div style="position: relative;"> <div id="popup-close-signed" class="popup-close-btn"> <img alt="Zoho Inventory" src="/inventory/help/images/common/close.svg"> </div> <img class="support-agent" alt="Zoho Inventory" src="/inventory/help/images/common/support-agent.png"> <img class="popup-img-style" alt="Zoho Inventory" src="/inventory/images/inventory-logo-new-white.svg"> <p class="popup-text-style">Cannot find what you're looking for&quest;</p> <p class="popup-text-style popup-text-font">We're just a call away.</p> <div> <a class="btn zom-btn-filled zom-access" href="https://assist.zohobookings.com/#/customer/3846319000022739798?Source=help_docs" target="_blank" rel="noopener noreferrer" style="font-size: 12px !important; padding: 2px; width: 54%;"> Request a callback </a> </div> </div> </div> </div> <div class="help-footer row" id="footer"> <div class="col-md-3 mobile-img-section"> <img src="/inventory/help/images/getting-started/Inventory-mobile.png" alt="Zoho Inventory - Customer Support" class="footer-mobile pull-right"/> </div> <div class="col-sm-5 col-md-3 mobile-apps-description"> <div class="mobile-apps"> <b>Mobile Apps</b> </div> <p style="line-height:1;margin-top:5px;"> Available in all mobile platforms </p> <div> <a href="https://play.google.com/store/apps/details?id=com.zoho.inventory&referrer=utm_source%3Dzom_helpdoc%26utm_medium%3Dfooter_mobile_banner" rel="nofollow" target="_blank" class="mobile-apps-icon"> <img class="icon mobile-icon" src="/inventory/help/images/getting-started/android.svg"> </a> <a href="https://apps.apple.com/app/apple-store/id1037960494?pt=423641&ct=help_page_footer&mt=8" rel="nofollow" target="_blank" class="mobile-apps-icon"> <img class="icon mobile-icon" src="/inventory/help/images/getting-started/apple.svg"> </a> </div> <span class="font-xs lg-show">漏 2023, Zoho Corporation Pvt. Ltd. All Rights Reserved.</span> </div> <div class="col-sm-7 col-md-6 contact-us-section"> <img class="icon contact-icon" src="/inventory/help/images/getting-started/phone.svg"/> <div class="contact-header"> <b>1800911076</b> </div> <div class="contact-desc">Monday - Friday (9:00 AM to 7:00 PM)</div> <div class="email-section" style="padding-right:0px;margin-top: 20px;"> <img class="icon contact-icon" src="/inventory/help/images/getting-started/mail.svg"/> <div class="contact-header">Email</div> <a class="contact-desc" href="mailto:support@zohoinventory.com">support@zohoinventory.com</a> </div> <div class="forum-section" style="margin-top: 20px;margin-bottom: 20px;"> <div class="contact-header">Join our discussions</div> <span class="contact-desc"> Connect with the Zoho Inventory <a href="https://help.zoho.com/portal/en/community/zoho-inventory" target="_blank" rel="noopener noreferrer">Forum</a> </span> </div> <span class="font-xs lg-hide">漏 2023,Zoho Corporation Pvt. Ltd. All Rights Reserved.</span> </div> </div> <script type="text/javascript" src="/inventory/js/jquery-2.1.0.min.js"></script> <script type="text/javascript" src="/finance/js/finance.js"></script> <script type="text/javascript" src="/inventory/js/index.js"></script> <script type="text/javascript">"use strict";var globalSearchIndex=location.search.indexOf("zgs=1");$(document).ready(function(){-1!==globalSearchIndex&&(document.body.classList.add("global-search"),$("a[href]").attr("target","_blank"))});</script> <script src="/inventory/js/edition.js" type="text/javascript"></script> <script type="text/javascript">"use strict";function getCookieValue(e){return decodeURIComponent(document.cookie.replace(new RegExp("(?:(?:^|.*;)\\s*"+encodeURIComponent(e).replace(/[\-\.\+\*]/g,"\\$&")+"\\s*\\=\\s*([^;]*).*$)|^.*$"),"$1"))||null}document.onreadystatechange=function(){if("complete"===document.readyState){var e,o=!!(window.zohouser||{}).DISPLAY_NAME;if(!o&&!getCookieValue("hidePopup"))(e=document.getElementById("zom-app-popup")).classList.remove("scroll-hidden"),e.classList.add("scroll-visible");if(o&&!getCookieValue("hidePopup"))(e=document.getElementById("zom-app-popup-signed")).classList.remove("scroll-hidden"),e.classList.add("scroll-visible")}},document.getElementById("popup-close").addEventListener("click",function(){document.getElementById("zom-app-popup").classList.add("scroll-hidden");var e=new Date;e.setDate(e.getDate()+1),cookieCheck()&&(document.cookie=encodeURIComponent("hidePopup")+"=hidden; path=/; expires="+e)}),document.getElementById("popup-close-signed").addEventListener("click",function(e){document.getElementById("zom-app-popup-signed").classList.add("scroll-hidden");var o=new Date;o.setDate(o.getDate()+1),cookieCheck()&&(document.cookie=encodeURIComponent("hidePopup")+"=hidden; path=/; expires="+o)});</script> <script type="text/javascript"> var name = "ZInventoryRef"; var pageURL = "ZInventoryPageURL"; createCookie(name,pageURL); function zohoGASignupEvent() { } function zohoFedClickEvent() { } function zcTrackClick() { } </script> <script type="text/javascript">(function(w,s){var e=document.createElement("script");e.type="text/javascript";e.async=true;e.src="https://zohotagmanager.cdn.pagesense.io/ztmjs/9e14ca550fb345518206a5a65a40a7a9.js";var x=document.getElementsByTagName("script")[0];x.parentNode.insertBefore(e,x);})(window,"script");</script> <script type="text/javascript"> var $helpContainer = $('#help-container'); var $sideBar = $('#side-bar-group'); var $topband = $('#top-band'); var $searchband = $('.searchband'); var $windowHeight = $(window).height(); var $windowWidth = $(window).width(); var lastScrollTop = 0; $('.nested-menu').click(function (event) { var $target = $(event.target); if ($target.closest('.sub-menu-trigger').length) { var $descendantArrow = $('.sub-menu-arrow', this); var $descendantSubMenu = $('ul', this); if($descendantSubMenu.is(":visible")) { $descendantSubMenu.slideUp(200); $descendantArrow.addClass("right"); $descendantArrow.removeClass("down"); } else { $descendantSubMenu.slideDown(200); $descendantArrow.addClass("down"); $descendantArrow.removeClass("right"); } } }); $(document).ready(function() { $('#content').addClass('show'); }); $("#scroll-top-navigator").click(function (evn) { evn.preventDefault(); $("html, body").animate({ scrollTop: 0 }, 400, function () { window.location.hash = "#content"; }); return false; }); $(window).scroll(function () { var $scrollTopNavigator = $('#scroll-top-navigator'); var presentScrollTop = $(window).scrollTop(); if( presentScrollTop < lastScrollTop) { $scrollTopNavigator.removeClass('scroll-hidden'); $scrollTopNavigator.addClass('scroll-visible'); $searchband.css({position: 'fixed', top: 0, visibility: 'visible', opacity: '1', transition: 'all 0.2s ease 0.2s'}); } else { $searchband.css({position: 'fixed', visibility: 'hidden', opacity: '0', transition: 'all 0.2s ease 0.2s'}); } if (presentScrollTop == 0) { $scrollTopNavigator.removeClass('scroll-visible'); $scrollTopNavigator.addClass('scroll-hidden'); $searchband.css({position: 'relative', top: 0, visibility: 'visible'}); } lastScrollTop = presentScrollTop; }); $(document).click(toggleSideNav); function toggleSideNav (event) { var $target = $(event.target); if ($target.closest('#toggler').length) { $helpContainer.toggleClass('open'); } else if ($target.closest('.sidebar-close').length) { $helpContainer.removeClass('open'); } else if ($target.closest('.help-content').length) { $helpContainer.removeClass('open'); } if($target.closest('#main-menu').length) { $('#help-main-menu').toggleClass('in') } } </script> <script type="text/javascript" defer>"use strict";document.addEventListener("DOMContentLoaded",function(){var e=document.querySelector(".nested-menu.open");if(e)e.scrollIntoView({behavior:"smooth"});else{var o=document.querySelector("li.active");o&&o.scrollIntoView({behavior:"smooth"})}});</script> </body> </html>

CINXE.COM

Drop Shipments | User Guide | Zoho Inventory