<?xml version='1.0' encoding='UTF-8'?> <rss version="2.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:atom="http://www.w3.org/2005/Atom"> <channel> <atom:link href="https://feeds.soundcloud.com/users/soundcloud:users:215118282/sounds.rss" rel="self" type="application/rss+xml"/> <atom:link href="https://feeds.soundcloud.com/users/soundcloud:users:215118282/sounds.rss?before=255728246" rel="next" type="application/rss+xml"/> <title>Business Sidekick: LiveChat Podcast</title> <link>https://www.livechatinc.com/</link> <pubDate>Wed, 03 Jan 2018 13:15:00 +0000</pubDate> <lastBuildDate>Wed, 03 Jan 2018 13:15:00 +0000</lastBuildDate> <ttl>60</ttl> <language>en</language> <copyright>All rights reserved</copyright> <webMaster>feeds@soundcloud.com (SoundCloud Feeds)</webMaster> <description>Business Sidekick, brought to you by LiveChat (https://www.livechatinc.com), is dedicated to all entrepreneurs and marketers who want to grow their online businesses and learn about eCommerce. ⁠⁠⁠I cover a wide range of topics⁠⁠⁠, including sales, conversion optimization, efficient problem solving, new technologies and marketing strategies. In each episode, ⁠⁠⁠we interview an expert⁠⁠⁠ from a different business field and share their experience with you.</description> <itunes:subtitle>Business Sidekick, brought to you by LiveChat (ht…</itunes:subtitle> <itunes:owner> <itunes:name>Business Sidekick</itunes:name> <itunes:email>j.polaczyk@livechatinc.com</itunes:email> </itunes:owner> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:image href="https://i1.sndcdn.com/avatars-000289863124-gsc1ev-original.jpg"/> <image> <url>https://i1.sndcdn.com/avatars-000289863124-gsc1ev-original.jpg</url> <title>Business Sidekick</title> <link>https://www.livechatinc.com/</link> </image> <itunes:category text="Business"/> <item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/315183851</guid> <title>#27. Rand Fishkin: Think Big, Start Small - the No-Bulls&amp;#! Guide to Starting a Business</title> <pubDate>Thu, 30 Mar 2017 08:06:46 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/guide-to-starting-a-business</link> <itunes:duration>00:26:52</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Rand Fishkin shares his insights about starting a business and surviving the first, tough years. We also get to know why his mustache became more famous than most of the companies on the market. &quot;It's OK to build something small, it's OK if it doesn't work out, maybe it will work next time. Don't judge yourself too harshly and don't compare yourself to Zuckerberg.&quot;</itunes:summary> <itunes:subtitle>Rand Fishkin shares his insights about starting a…</itunes:subtitle> <description>Rand Fishkin shares his insights about starting a business and surviving the first, tough years. We also get to know why his mustache became more famous than most of the companies on the market. &quot;It's OK to build something small, it's OK if it doesn't work out, maybe it will work next time. Don't judge yourself too harshly and don't compare yourself to Zuckerberg.&quot;</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/315183851-business-sidekick-guide-to-starting-a-business.mp3" length="45125361"/> <itunes:image href="https://i1.sndcdn.com/artworks-000215371432-6bek02-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/314055777</guid> <title>#26. Krister Haav/Toggl: How to Manage a Remotely Working Team</title> <pubDate>Thu, 23 Mar 2017 08:18:38 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/26-krister-haavtoggl-how-to-manage-a-remotely-working-team</link> <itunes:duration>00:31:11</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Krister Haav, co-founder of Toggl, describes pros and cons of having a remote team. Since Toggl hires people from 16 countries, Krister is an expert in hiring, managing and motivating people working remotely.</itunes:summary> <itunes:subtitle>Krister Haav, co-founder of Toggl, describes pros…</itunes:subtitle> <description>Krister Haav, co-founder of Toggl, describes pros and cons of having a remote team. Since Toggl hires people from 16 countries, Krister is an expert in hiring, managing and motivating people working remotely.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/314055777-business-sidekick-26-krister-haavtoggl-how-to-manage-a-remotely-working-team.mp3" length="52378343"/> <itunes:image href="https://i1.sndcdn.com/artworks-000214239103-p2jors-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/311488181</guid> <title>#25. Sançar Sahin/Typeform: The Art of Getting Customer Feedback</title> <pubDate>Thu, 09 Mar 2017 08:35:45 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/the-art-of-getting-customer-feedback</link> <itunes:duration>00:26:19</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Listen to Sançar Sahin, the Director of Marketing at Typeform, revealing secrets of creating a successful customer feedback strategy and getting honest feedback from employees.</itunes:summary> <itunes:subtitle>Listen to Sançar Sahin, the Director of Marketing…</itunes:subtitle> <description>Listen to Sançar Sahin, the Director of Marketing at Typeform, revealing secrets of creating a successful customer feedback strategy and getting honest feedback from employees.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/311488181-business-sidekick-the-art-of-getting-customer-feedback.mp3" length="44207225"/> <itunes:image href="https://i1.sndcdn.com/artworks-000211697525-mr9rmi-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/309168483</guid> <title>#24. Bill Macaitis/Slack: How to Scale Your Business the Way Slack Does</title> <pubDate>Thu, 23 Feb 2017 14:14:02 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/scale-business-the-way-slack-does</link> <itunes:duration>00:24:22</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Bill Macaitis, former Salesforce and Zendesk executive and Slack's first Chief Marketing Officer, talks about what's the most important in business. Is there is a recipe for success?</itunes:summary> <itunes:subtitle>Bill Macaitis, former Salesforce and Zendesk exec…</itunes:subtitle> <description>Bill Macaitis, former Salesforce and Zendesk executive and Slack's first Chief Marketing Officer, talks about what's the most important in business. Is there is a recipe for success?</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/309168483-business-sidekick-scale-business-the-way-slack-does.mp3" length="40916994"/> <itunes:image href="https://i1.sndcdn.com/artworks-000209220258-7tjo9w-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/306870822</guid> <title>#23. Brian Dean/Backlinko: An Advanced Guide to SEO Optimization and Website Architecture</title> <pubDate>Thu, 09 Feb 2017 12:27:24 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/guide-to-seo-optimization-and-website-architecture</link> <itunes:duration>00:21:40</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Brian Dean from Backlinko dispels myths about SEO and shares best practices about how to optimize your website for SEO. He also gives pieces of advice on how to build website architecture that customers and SEO crawlers love!</itunes:summary> <itunes:subtitle>Brian Dean from Backlinko dispels myths about SEO…</itunes:subtitle> <description>Brian Dean from Backlinko dispels myths about SEO and shares best practices about how to optimize your website for SEO. He also gives pieces of advice on how to build website architecture that customers and SEO crawlers love!</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/306870822-business-sidekick-guide-to-seo-optimization-and-website-architecture.mp3" length="36391373"/> <itunes:image href="https://i1.sndcdn.com/artworks-000206962945-8oochj-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/304597842</guid> <title>#22. J.Swierczak/LiveChat: How to Successfully Manage SaaS Inbound Sales and Gain More Customers</title> <pubDate>Thu, 26 Jan 2017 09:43:50 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/how-to-manage-saas-inbound-sales</link> <itunes:duration>00:17:49</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Today, I’m talking about inbound sales strategy with Jacob Świerczak, LiveChat Customer Success Manager who will share his experience and insights about inbound sales.</itunes:summary> <itunes:subtitle>Today, I’m talking about inbound sales strategy w…</itunes:subtitle> <description>Today, I’m talking about inbound sales strategy with Jacob Świerczak, LiveChat Customer Success Manager who will share his experience and insights about inbound sales.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/304597842-business-sidekick-how-to-manage-saas-inbound-sales.mp3" length="29919830"/> <itunes:image href="https://i1.sndcdn.com/artworks-000204763558-p0es1e-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/301649500</guid> <title>#21. John Hall/Influence &amp; Co.: The Definition of Content Marketing</title> <pubDate>Mon, 09 Jan 2017 10:21:02 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/the-definition-of-content-marketing</link> <itunes:duration>00:23:38</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>John Hall, the co-founder and CEO of Influence &amp; Co., talks about the definition of content marketing. It's about providing value and building trust!</itunes:summary> <itunes:subtitle>John Hall, the co-founder and CEO of Influence &amp; …</itunes:subtitle> <description>John Hall, the co-founder and CEO of Influence &amp; Co., talks about the definition of content marketing. It's about providing value and building trust!</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/301649500-business-sidekick-the-definition-of-content-marketing.mp3" length="39699879"/> <itunes:image href="https://i1.sndcdn.com/artworks-000201889444-68c7oq-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/299146876</guid> <title>#20. Mat Patterson/HelpScout: How to Build Your First Customer Support Team</title> <pubDate>Thu, 22 Dec 2016 14:21:08 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/how-to-build-your-first-customer-support-team</link> <itunes:duration>00:21:43</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>From this episode, you'll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important.</itunes:summary> <itunes:subtitle>From this episode, you'll learn from Mat from Hel…</itunes:subtitle> <description>From this episode, you'll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/299146876-business-sidekick-how-to-build-your-first-customer-support-team.mp3" length="36474707"/> <itunes:image href="https://i1.sndcdn.com/artworks-000199689477-9ybbpw-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/299129778</guid> <title>#19. Sujan Patel: How to Build Your Personal Brand</title> <pubDate>Thu, 22 Dec 2016 11:00:14 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/how-to-build-your-personal-brand</link> <itunes:duration>00:18:09</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Sujan Patel, the co-founder of Web Profits, a marketing expert and adrenaline junkie reveals the secret of how to build a personal brand.</itunes:summary> <itunes:subtitle>Sujan Patel, the co-founder of Web Profits, a mar…</itunes:subtitle> <description>Sujan Patel, the co-founder of Web Profits, a marketing expert and adrenaline junkie reveals the secret of how to build a personal brand.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/299129778-business-sidekick-how-to-build-your-personal-brand.mp3" length="30477583"/> <itunes:image href="https://i1.sndcdn.com/artworks-000199674414-k9a902-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/296831441</guid> <title>#18. Anastasia/Shopify Partners: How to Get More Website Visitors</title> <pubDate>Thu, 08 Dec 2016 14:40:52 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/how-to-get-more-website-visitors</link> <itunes:duration>00:19:22</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Anastasia Philopoulos is a Content Creator with the Shopify Partner Program and a chocolate stout beer lover. In this episode, she shares her insights into how to get more website visitors.</itunes:summary> <itunes:subtitle>Anastasia Philopoulos is a Content Creator with t…</itunes:subtitle> <description>Anastasia Philopoulos is a Content Creator with the Shopify Partner Program and a chocolate stout beer lover. In this episode, she shares her insights into how to get more website visitors.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/296831441-business-sidekick-how-to-get-more-website-visitors.mp3" length="32530231"/> <itunes:image href="https://i1.sndcdn.com/artworks-000197425293-ma3j0e-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/292385260</guid> <title>#17. Kelly Roach: How to Be a Better Salesperson and Stand out from the Competition</title> <pubDate>Thu, 10 Nov 2016 14:34:47 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/how-to-be-a-better-salesperson</link> <itunes:duration>00:14:27</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Kelly Roach an International best-selling author and the CEO of Kelly Roach Coaching. In this episode, she shares insights on how to become a better entrepreneur and a better salesperson.</itunes:summary> <itunes:subtitle>Kelly Roach an International best-selling author …</itunes:subtitle> <description>Kelly Roach an International best-selling author and the CEO of Kelly Roach Coaching. In this episode, she shares insights on how to become a better entrepreneur and a better salesperson.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/292385260-business-sidekick-how-to-be-a-better-salesperson.mp3" length="24267738"/> <itunes:image href="https://i1.sndcdn.com/artworks-000192917529-u57dz5-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/290251055</guid> <title>#16. Lute Atieh: Business and Technology - How It's Changing the World We're Living In</title> <pubDate>Thu, 27 Oct 2016 16:00:42 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/business-and-technology</link> <itunes:duration>00:22:47</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>With Lute Atieh, the COO and VP at the American Business &amp; Technology University, and a pilot, I'm talking about the technology and the future of business.</itunes:summary> <itunes:subtitle>With Lute Atieh, the COO and VP at the American B…</itunes:subtitle> <description>With Lute Atieh, the COO and VP at the American Business &amp; Technology University, and a pilot, I'm talking about the technology and the future of business.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/290251055-business-sidekick-business-and-technology.mp3" length="38270774"/> <itunes:image href="https://i1.sndcdn.com/artworks-000190910951-426x3o-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/289900699</guid> <title>#15. Shep Hyken: Customer Service Then, Now and in the Future</title> <pubDate>Tue, 25 Oct 2016 14:34:13 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/customer-service-then-now-and-the-future</link> <itunes:duration>00:25:14</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>My today's guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We're talking about the evolution of customer service and customer experience.</itunes:summary> <itunes:subtitle>My today's guest is Shep Hyken, customer experien…</itunes:subtitle> <description>My today's guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We're talking about the evolution of customer service and customer experience.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/289900699-business-sidekick-customer-service-then-now-and-the-future.mp3" length="42363643"/> <itunes:image href="https://i1.sndcdn.com/artworks-000190565220-jbgaew-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/289888306</guid> <title>#14. Shauna Moran/Shopify: How to Prepare Your Online Business for Holiday Season</title> <pubDate>Tue, 25 Oct 2016 12:52:05 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/how-to-prepare-your-online-business-for-the-holiday-season</link> <itunes:duration>00:12:26</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales.</itunes:summary> <itunes:subtitle>Shauna Moran from Shopify team shares the best wa…</itunes:subtitle> <description>Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/289888306-business-sidekick-how-to-prepare-your-online-business-for-the-holiday-season.mp3" length="20889787"/> <itunes:image href="https://i1.sndcdn.com/artworks-000190554542-sg4erw-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/289887379</guid> <title>#13. Paolo Fabrizio: Social Customer Service Is What Your Customers Are Looking For</title> <pubDate>Tue, 25 Oct 2016 12:43:38 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/social-customer-service</link> <itunes:duration>00:18:58</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>If you want to deliver exceptional customer service, you can't forget about social networks. My today's guest is Paolo Fabrizio, a social customer service expert, author, and speaker.</itunes:summary> <itunes:subtitle>If you want to deliver exceptional customer servi…</itunes:subtitle> <description>If you want to deliver exceptional customer service, you can't forget about social networks. My today's guest is Paolo Fabrizio, a social customer service expert, author, and speaker.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/289887379-business-sidekick-social-customer-service.mp3" length="31851132"/> <itunes:image href="https://i1.sndcdn.com/artworks-000190554376-yylu56-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/289706211</guid> <title>#12: Michal Leszczynski/GetResponse: How to Successfully Get Started with Email Marketing</title> <pubDate>Mon, 24 Oct 2016 11:28:16 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/how-to-successfully-get-started-with-email-marketing</link> <itunes:duration>00:18:11</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Here's an interview with Michal Leszczynski, Content Manager at GetResponse, who reveals all secrets of successful marketing campaigns. I'm also presenting a step-by-step guide to get started with email marketing!</itunes:summary> <itunes:subtitle>Here's an interview with Michal Leszczynski, Cont…</itunes:subtitle> <description>Here's an interview with Michal Leszczynski, Content Manager at GetResponse, who reveals all secrets of successful marketing campaigns. I'm also presenting a step-by-step guide to get started with email marketing!</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/289706211-business-sidekick-how-to-successfully-get-started-with-email-marketing.mp3" length="30542642"/> <itunes:image href="https://i1.sndcdn.com/artworks-000190423332-eakhyq-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/288986900</guid> <title>#11 Suzie Blaszkiewicz/GetApp: An Essential List of Must-Have Apps for Small Business</title> <pubDate>Wed, 19 Oct 2016 14:44:12 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/must-have-apps-for-small-business</link> <itunes:duration>00:09:55</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Think about any task that would be easier to complete thanks to an app - it's almost certain that such app already exists. That's why today I'm presenting with Suzie Blaszkiewicz from GetApp an essential checklist of must-have applications every startup or young business should have!</itunes:summary> <itunes:subtitle>Think about any task that would be easier to comp…</itunes:subtitle> <description>Think about any task that would be easier to complete thanks to an app - it's almost certain that such app already exists. That's why today I'm presenting with Suzie Blaszkiewicz from GetApp an essential checklist of must-have applications every startup or young business should have!</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/288986900-business-sidekick-must-have-apps-for-small-business.mp3" length="16669724"/> <itunes:image href="https://i1.sndcdn.com/artworks-000189660154-zkbj2a-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/287462147</guid> <title>#10. Mick Griffin/Brand24: Social Media for Business: Yes or No?</title> <pubDate>Thu, 13 Oct 2016 12:11:07 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/social-media-for-business-yes-or-no</link> <itunes:duration>00:19:37</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer, and social media expert!</itunes:summary> <itunes:subtitle>If you ever wondered when is the right time to cr…</itunes:subtitle> <description>If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer, and social media expert!</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/287462147-business-sidekick-social-media-for-business-yes-or-no.mp3" length="32939591"/> <itunes:image href="https://i1.sndcdn.com/artworks-000188049563-ysexuo-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/283909425</guid> <title>#09. Adam Toporek: Everything You Have to Know About Extraordinary Customer Service</title> <pubDate>Wed, 21 Sep 2016 08:43:18 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/extraordinary-customer-service</link> <itunes:duration>00:13:13</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Even if you don't hire customer service reps, you are a one-man support team every time you talk with your customers. Here's everything you should know about delivering awesome customer experience!</itunes:summary> <itunes:subtitle>Even if you don't hire customer service reps, you…</itunes:subtitle> <description>Even if you don't hire customer service reps, you are a one-man support team every time you talk with your customers. Here's everything you should know about delivering awesome customer experience!</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/283909425-business-sidekick-extraordinary-customer-service.mp3" length="22211435"/> <itunes:image href="https://i1.sndcdn.com/artworks-000183979858-4pjayj-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/283018738</guid> <title>#08. Emi Mosiewicz/LiveChat: How to Create the Ideal Customer Profile Step by Step</title> <pubDate>Thu, 15 Sep 2016 12:12:39 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/how-to-create-the-ideal-customer-profile</link> <itunes:duration>00:14:34</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Creating an ideal customer profile can help you to understand why are your customers buying from you. The more you know about them, the easier it is to spot opportunities to sell them new products.</itunes:summary> <itunes:subtitle>Creating an ideal customer profile can help you t…</itunes:subtitle> <description>Creating an ideal customer profile can help you to understand why are your customers buying from you. The more you know about them, the easier it is to spot opportunities to sell them new products.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/283018738-business-sidekick-how-to-create-the-ideal-customer-profile.mp3" length="24477535"/> <itunes:image href="https://i1.sndcdn.com/artworks-000182704560-9xy45z-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/272421863</guid> <title>#07. Jo Janowska/LiveChat: How to Create a Knowledge Base</title> <pubDate>Wed, 06 Jul 2016 11:08:22 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/07-how-to-create-a-knowledge-base</link> <itunes:duration>00:09:57</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>A knowledge base is an essential part of every customer service as it allows your customers to self-help. Luckily, its creation is not a great deal. Thanks to my guest's tips, you'll be able to build it yourself!</itunes:summary> <itunes:subtitle>A knowledge base is an essential part of every cu…</itunes:subtitle> <description>A knowledge base is an essential part of every customer service as it allows your customers to self-help. Luckily, its creation is not a great deal. Thanks to my guest's tips, you'll be able to build it yourself!</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/272421863-business-sidekick-07-how-to-create-a-knowledge-base.mp3" length="16728935"/> <itunes:image href="https://i1.sndcdn.com/artworks-000170335784-luu31b-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/268283746</guid> <title>#06. Filip Jaskolski/LiveChat: How to Drive Traffic to Your Website and Increase Sales</title> <pubDate>Thu, 09 Jun 2016 12:09:25 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/06-how-to-drive-traffic-to-your-website-and-increase-sales</link> <itunes:duration>00:10:58</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>You don't have to go into paid advertising to get more website visits, there are lots of other methods helping to attract visitors. From this episode, you'll learn how to drive traffic to your website and get thousands of customers.</itunes:summary> <itunes:subtitle>You don't have to go into paid advertising to get…</itunes:subtitle> <description>You don't have to go into paid advertising to get more website visits, there are lots of other methods helping to attract visitors. From this episode, you'll learn how to drive traffic to your website and get thousands of customers.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/268283746-business-sidekick-06-how-to-drive-traffic-to-your-website-and-increase-sales.mp3" length="18419738"/> <itunes:image href="https://i1.sndcdn.com/artworks-000166640871-yul9fb-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/265862613</guid> <title>#05. Jonny Everett/The Chat Shop: Make It Easy to Buy from You - How to Sell Online</title> <pubDate>Wed, 25 May 2016 15:20:50 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/05-how-to-sell-online</link> <itunes:duration>00:13:37</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>In today's episode, you'll learn how to setup your website, so people want to buy from you. Today's guest is Jonny Everett, the Director of Customer Development and co-founder at The Chat Shop, who shares his knowledge about how to plan online selling and what mistakes to avoid. </itunes:summary> <itunes:subtitle>In today's episode, you'll learn how to setup you…</itunes:subtitle> <description>In today's episode, you'll learn how to setup your website, so people want to buy from you. Today's guest is Jonny Everett, the Director of Customer Development and co-founder at The Chat Shop, who shares his knowledge about how to plan online selling and what mistakes to avoid. </description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/265862613-business-sidekick-05-how-to-sell-online.mp3" length="22876645"/> <itunes:image href="https://i1.sndcdn.com/artworks-000164427489-sjlxyu-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/263761795</guid> <title>#04. Bartosz Goralewicz/Elephate: Boost Your Website Traffic – SEO for Dummies</title> <pubDate>Thu, 12 May 2016 12:15:21 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/04-seo-for-dummies</link> <itunes:duration>00:11:57</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>If you don't know &quot;how to SEO,&quot; you will love this episode. It will help you to make the first steps in the world of SEO, and bring free, organic traffic and valuable leads to your website.</itunes:summary> <itunes:subtitle>If you don't know &quot;how to SEO,&quot; you will love thi…</itunes:subtitle> <description>If you don't know &quot;how to SEO,&quot; you will love this episode. It will help you to make the first steps in the world of SEO, and bring free, organic traffic and valuable leads to your website.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/263761795-business-sidekick-04-seo-for-dummies.mp3" length="20086418"/> <itunes:image href="https://i1.sndcdn.com/artworks-000162495716-1oa25p-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/261328503</guid> <title>#03. Szymon Klimczak/LiveChat: The Secret of Damn Good Copy That Sells - What Is Value Proposition</title> <pubDate>Thu, 28 Apr 2016 13:57:14 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/03-copy-that-sells-value-proposition</link> <itunes:duration>00:11:19</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>If you want to write a damn good, persuasive copy, you can't miss this episode. You'll learn why value proposition is so important for your customers. You'll also learn how to sell benefits, not products! My special guest - Szymon Klimczak, LiveChat CMO!</itunes:summary> <itunes:subtitle>If you want to write a damn good, persuasive copy…</itunes:subtitle> <description>If you want to write a damn good, persuasive copy, you can't miss this episode. You'll learn why value proposition is so important for your customers. You'll also learn how to sell benefits, not products! My special guest - Szymon Klimczak, LiveChat CMO!</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/261328503-business-sidekick-03-copy-that-sells-value-proposition.mp3" length="19008193"/> <itunes:image href="https://i1.sndcdn.com/artworks-000160275295-d7aysj-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/259657899</guid> <title>#02. Julia Wojcik/LiveChat: How to Design a Killer Website from Scratch</title> <pubDate>Mon, 18 Apr 2016 12:06:12 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/02-how-to-design-a-killer-website</link> <itunes:duration>00:13:15</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>Today's episode is dedicated to one of the most important investments for most businesses: a website. Your website reflects you as a business owner and professional, so it's crucial that it's fetching, user-friendly and effective. In this episode, I'll give you a couple of tips on how to evaluate the effectiveness of your website. Enjoy!</itunes:summary> <itunes:subtitle>Today's episode is dedicated to one of the most i…</itunes:subtitle> <description>Today's episode is dedicated to one of the most important investments for most businesses: a website. Your website reflects you as a business owner and professional, so it's crucial that it's fetching, user-friendly and effective. In this episode, I'll give you a couple of tips on how to evaluate the effectiveness of your website. Enjoy!</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/259657899-business-sidekick-02-how-to-design-a-killer-website.mp3" length="22267392"/> <itunes:image href="https://i1.sndcdn.com/artworks-000158700215-hvza2p-t3000x3000.jpg"/> </item><item> <guid isPermaLink="false">tag:soundcloud,2010:tracks/255728246</guid> <title>#01: Alicja and Jo/LiveChat: How to Do Market Research and Beat the Competition</title> <pubDate>Tue, 29 Mar 2016 09:03:25 +0000</pubDate> <link>https://soundcloud.com/business-sidekick/01-market-research</link> <itunes:duration>00:10:45</itunes:duration> <itunes:author>LiveChat</itunes:author> <itunes:explicit>no</itunes:explicit> <itunes:summary>You don’t need to hire a market research specialist to learn about your competition or to find out who your customers are and what they need. After listening to this episode you’ll be able to gather all the information you need to develop a successful strategy for your new business.</itunes:summary> <itunes:subtitle>You don’t need to hire a market research speciali…</itunes:subtitle> <description>You don’t need to hire a market research specialist to learn about your competition or to find out who your customers are and what they need. After listening to this episode you’ll be able to gather all the information you need to develop a successful strategy for your new business.</description> <enclosure type="audio/mpeg" url="http://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/255728246-business-sidekick-01-market-research.mp3" length="18054238"/> <itunes:image href="https://i1.sndcdn.com/artworks-000154795180-cwg2vm-t3000x3000.jpg"/> </item> </channel> </rss>