LAPHO Ottawa l Park'N Fly

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data-elementor-id="4639" class="elementor elementor-4639 elementor-3697" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-9a80f8b elementor-section-height-min-height elementor-section-items-top elementor-section-stretched elementor-section-boxed elementor-section-height-default" data-id="9a80f8b" data-element_type="section" data-settings="{"background_background":"classic","stretch_section":"section-stretched"}"> <div class="elementor-background-overlay"></div> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f9be07" data-id="2f9be07" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-c06924e elementor-section-full_width elementor-section-content-top elementor-section-height-default elementor-section-height-default" data-id="c06924e" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f4acb43" data-id="f4acb43" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-a33e1d2 elementor-widget elementor-widget-heading" data-id="a33e1d2" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">Politique de service 脿 la client猫le (LAPHO)</h1> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-82c62fa elementor-hidden-tablet elementor-hidden-phone" data-id="82c62fa" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-0dc16d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="0dc16d0" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11c0c8e" data-id="11c0c8e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-25a6687 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="25a6687" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c26c77e" data-id="c26c77e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8bdebed elementor-widget elementor-widget-text-editor" data-id="8bdebed" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h2>Politique</h2> Park’N Fly offrira aux personnes handicap茅es les m锚mes chances de profiter des avantages de notre service 脿 travers toutes nos communications et nos pratiques. </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-801563c elementor-hidden-tablet elementor-hidden-phone" data-id="801563c" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-2338ad3 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2338ad3" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-06a5fb8" data-id="06a5fb8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-7a869eb elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7a869eb" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7727841" data-id="7727841" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-234e705 elementor-widget elementor-widget-text-editor" data-id="234e705" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h2>Emplacement</h2><p>Des places de stationnement pour personnes handicap茅es seront disponibles 脿 notre stationnement Libre-service du 3600 Uplands Drive. Nous pourrons accommoder toutes les demandes 脿 la condition que des arrangements aient 茅t茅 pris 脿 l’avance avec notre bureau. Notre bureau peut 锚tre rejoint au <strong>1 (613) 247-1014</strong> ou par courriel au <a href="/cdn-cgi/l/email-protection#d6b9a2a2b7a1b796a6b7a4bdb8b0baaff8b5b7"><span class="__cf_email__" data-cfemail="56392222372137162637243d38303a2f783537">[email protected]</span></a></p> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1a92be9 elementor-hidden-tablet elementor-hidden-phone" data-id="1a92be9" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-1ab33ee elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1ab33ee" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b7e47b" data-id="3b7e47b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-c90aa7d elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c90aa7d" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-537ea74" data-id="537ea74" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-baa4864 elementor-widget elementor-widget-text-editor" data-id="baa4864" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h2>Proc茅dures</h2><p><strong>Article 1 : Les personnes avec des appareils fonctionnels (V茅hicules contr么l茅s par les mains, fauteuil roulant, etc.)</strong></p><p>Une fois que les arrangements ont 茅t茅 pris avec le bureau du stationnement, tous les v茅hicules conduits par une personne handicap茅es ou dans lesquels un passager est une personne handicap茅e, seront re莽us par un conducteur de Park’N Fly qui aidera le(s) passager(s) 脿 monter dans la navette.</p><p>Tous les v茅hicules conduits par une personne handicap茅e ou dans lesquels un passager est une personne handicap茅e seront re莽us par une personne pr茅pos茅e au service qui aidera 脿 l’enregistrement du v茅hicule et donnera des explications sur la proc茅dure apparaissant plus bas.</p><p>Une fois l’enregistrement du v茅hicule termin茅, la personne pr茅pos茅e au service accompagnera le client dans le v茅hicule du client jusqu’au lieu de d茅part appropri茅 du terminal a茅roportuaire. Une fois que le client sera bien descendu de son v茅hicule et qu’il sera bien rendu dans le terminal a茅roportuaire, la personne pr茅pos茅e au service retournera au stationnement avec le v茅hicule du client.</p><p>Lors de son retour, le client contactera par t茅l茅phone le bureau du stationnement afin d’aviser de son retour la personne pr茅pos茅e au service. Le r茅partiteur verra 脿 ce qu’une personne pr茅pos茅e au service se charge de conduire la voiture du client afin de ramasser le client au terminal a茅roportuaire et de revenir au stationnement.</p><p>Une fois revenu au stationnement, le personnel de l’emplacement aidera le client 脿 finaliser le contrat et le paiement des frais de stationnement.</p> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-812680d elementor-hidden-tablet elementor-hidden-phone" data-id="812680d" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-b98f525 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b98f525" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-821a1d8" data-id="821a1d8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-942d555 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="942d555" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-60064ae" data-id="60064ae" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-644b4d2 elementor-widget elementor-widget-text-editor" data-id="644b4d2" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Article 2 : Les personnes avec des animaux fonctionnels, des r茅servoirs d’oxyg猫ne et/ou des personnes de soutien</strong></p> <p>Tous les v茅hicules conduits par une personne handicap茅e ou dans lesquels un passager requiert un animal de soutien, un r茅servoir d’oxyg猫ne et/ou une personne de soutien seront accommod茅s de la fa莽on indiqu茅e plus haut ou selon nos proc茅dures de stationnement habituelles. Le personnel aidera la personne handicap茅e 脿 prendre place dans la navette avec son animal, son r茅servoir d’oxyg猫ne et/ou la personne de soutien. Le conducteur de la navette aidera la personne handicap茅e 脿 monter et 脿 descendre de la navette.</p> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-863df10 elementor-hidden-tablet elementor-hidden-phone" data-id="863df10" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-708b9e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="708b9e8" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d4342a" data-id="9d4342a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-aa10b48 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="aa10b48" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-77b7e68" data-id="77b7e68" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-77bde55 elementor-widget elementor-widget-text-editor" data-id="77bde55" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Article 3 : Formation</strong></p><p>Tout le personnel recevra de la formation en accord avec les Standards d’Accessibilit茅 pour le service 脿 la client猫le et le r猫glement DORS/94-42 de la Loi sur les transports au Canada.</p><p><em>La formation inclura :</em></p><ul><li>Le but et les exigences de la Loi sur l’accessibilit茅 pour les personnes handicap茅es de l’Ontario et le r猫glement DORS/94-42</li><li>Les politiques et les proc茅dures de la compagnie se rattachant aux dispositions de notre service aux personnes handicap茅es</li><li>Comment interagir et communiquer avec les personnes ayant diff茅rents types d’handicaps</li><li>Comment interagir avec les personnes handicap茅es utilisant des appareils fonctionnels et/ou requ茅rant l’aide d’un animal de soutien ou d’une personne de soutien</li></ul> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4fca9e9 elementor-hidden-tablet elementor-hidden-phone" data-id="4fca9e9" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-c42a5bd elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c42a5bd" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a888af8" data-id="a888af8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-0da87ec elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="0da87ec" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4a9abfd" data-id="4a9abfd" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5154d02 elementor-widget elementor-widget-text-editor" data-id="5154d02" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Article 4 : Commentaires</strong></p> <p>Nous sommes heureux de recevoir les commentaires visant les services ayant 茅t茅 offerts aux personnes handicap茅es; nous enqu锚terons et r茅pondrons de fa莽on opportune, minutieuse et objective 脿 toutes les plaintes reli茅es 脿 de tels services.</p> <p>Les commentaires et les questions peuvent 锚tre communiqu茅s au <strong>1 (905) 676-1248 poste 629</strong> ou par courriel 脿 <a href="/cdn-cgi/l/email-protection#b4dddad2dbf4c4d5c6dfdad2d8cd9ad7d5"><span class="__cf_email__" data-cfemail="94fdfaf2fbd4e4f5e6fffaf2f8edbaf7f5">[email protected]</span></a></p> <p>Cette politique est sujette 脿锚tre r茅vis茅e annuellement, mais peut 锚tre modifi茅e ou chang茅e 脿 tout moment apr猫s avoir 茅t茅 r茅vis茅e par le Comit茅 des Politiques et des Proc茅dures et par la haute direction de la compagnie.</p> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5f02b68 elementor-hidden-tablet elementor-hidden-phone" data-id="5f02b68" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> </div> </main>  </div> </div>  <div class="modal modal-fs fade" id="loginModalCenter" tabindex="-1" role="dialog" aria-labelledby="Login Modal" aria-hidden="true"> <span class="modal-fs__close-menu icon-close" data-dismiss="modal" aria-label="Close"></span> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <div><img src="https://www.parknfly.ca/wp-content/themes/parknfly/public/images/png-rewards-logo.svg" class="png-login-logo"/></div> <h2 class="modal-title text-center" id="exampleModalLongTitle">Connexion</h2> <p class="text-center en-only-block"><a href="/rewards-transition/" class="inherit-font blue-link" >Learn more</a> about the new Park'N Fly Rewards. </p> <p class="text-center fr-only-block"><a href="/fr/rewards-transition/" class="inherit-font blue-link" >Apprenez-en</a> davantage sur le nouveau Park鈥橬 Fly Rewards. </p> </div> <div class="modal-body"> <form id="header_login_form"> <input type="hidden" id="_wpnonce" name="_wpnonce" value="f8fa5a560b" /><input type="hidden" name="_wp_http_referer" value="/fr/lapho-ottawa/" /> <div class="form-group"> <label for="header_login_username " class="en-only-block">Your Email Address or Park'N Fly Rewards #</label> <label for="header_login_username " class="fr-only-block">Votre adresse de courriel ou votre num茅ro de compte Park'N Fly Rewards</label> <input tabindex="1" type="text" class="form-control form-control-lg" id="header_login_username" aria-describedby="emailHelp" placeholder=" "> </div> <div class="form-group my-4"> <label class="d-block" for="header_login_password">Votre mot de passe <a href="https://www.parknfly.ca/fr/mot-de-passe-oublie/" class="float-right inherit-font blue-link"> <span id="passwordHelpInline">Mot de passe oubli茅?</span> </a> </label> <input tabindex="2" type="password" class="form-control form-control-lg" id="header_login_password" placeholder=" "> </div> <button tabindex="3" id="header_login_submit" type="submit" class="btn btn--big mt-4 w-100">Connexion</button> <div id="header_spinner_image" style="display:none" class="text-center mt-3"> <img src="https://www.parknfly.ca/wp-content/themes/parknfly/public/images/loading.gif" width="100" height="100" /> </div> <div id="header_login_error" class="error" style="display:none"> <div class="col-sm-12 text-red"> D茅sol茅, mais impossible de se connecter. 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