Briefings and Submissions

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included.</strong></p> </div> </div> <div id="BodyPlaceholder_C002_Col01" class="sf_colsIn col-lg-4 p-0" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="card h-100" > <div class="card-img-top position-relative"><img src="/images/default-source/default-album/2021-anonymized-ipl-social-posts_1-12-21_v1_quadrant_2.png?sfvrsn=6aa2df31_0" alt="2021 IPL" class="card-img-top position-relative" title="2021 IPL" data-displaymode="Original" /><figure class="ie-curved-y position-absolute right-0 bottom-0 left-0 mb-n1"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 1920 100.1"><path fill="#fff" d="M0,0c0,0,934.4,93.4,1920,0v100.1H0L0,0z"></path></svg> </figure></div><div class="card-body"><p style="text-align:center;"><a class="btn btn-primary transition-3d-hover px-4" href="#BriefISG">Brief ISG</a></p></div> </div> </div> </div> <div > <div id="BriefISG"></div> </div> </div> <div id="BodyPlaceholder_C015_Col00" class="sf_colsIn bg-blue position-relative bg-star pt-6" data-sf-element="Container" data-placeholder-label="Container"> <img class="form-bar md-dk" src="/images/default-source/resourcepackages/isg2021/svg/components/bar.svg?sfvrsn=f0d6dc31_2" title="Bar" alt="Bar" /> <div id="BodyPlaceholder_C016_Col00" class="sf_colsIn container space-bottom-1 position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between mb-11" data-sf-element="Row"> <div id="BodyPlaceholder_C017_Col00" class="sf_colsIn col-lg-5 space-top-1 text-white mb-7 mb-lg-0 pr-lg-8" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h3 class="text-white">Contact us if you would like to brief ISG Research</h3><p class="text-white-70"> </p>We prioritize and schedule requests according to our research agenda. We are also open to hear about topics that may not be on our current research priorities. If we are unable to accept a briefing request immediately, we will  contact you when your request aligns with ISG research priorities. </div> </div> <div id="BodyPlaceholder_C017_Col01" class="sf_colsIn col-lg-7 space-top-1" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <img class="form-bar" src="https://isg-stg.sitefinity.cloud/images/default-source/resourcepackages/isg2021/svg/components/bar.svg?sfvrsn=f0d6dc31_0" alt="Bar" class="w-100" title="Bar" data-displaymode="Original" /> </div> <div class="card p-5 platform-form"> <script src="//info.isg-one.com/js/forms2/js/forms2.min.js"></script> <form id="mktoForm_2494" class="mktoForm hidden text-gray"></form> <script>MktoForms2.loadForm("//info.isg-one.com", "257-STB-379", 2494);</script> </div> </div> </div> </div> </div> <div id="BodyPlaceholder_C011_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C012_Col00" class="sf_colsIn col-lg-6 mb-3 mb-lg-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="card bg-primary text-white h-100 p-5 overflow-hidden" > <h2 class="text-white">ISG Provider Lens™ </h2><p class="text-white">ISG Provider Lens™ is a practitioner-led service provider comparison empowered by ISG's advisory experience and data-driven research. </p><a class="btn btn-sm btn-light transition-3d-hover w-50" href="/research/isg-provider-lens">View the ISG Provider Lens™ Research Agenda<em class="fas fa-angle-right ml-1"></em></a> <div class="position-absolute right-0 bottom-0 w-50 mb-n9 mr-n4"><img src="/images/default-source/resourcepackages/isg2021/svg/illustrations/ipl-graph.svg?sfvrsn=d265d931_2" alt="IPL-graph" class="img-fluid mb-n8" title="IPL-graph" data-displaymode="Original" /></div> </div> </div> <div id="BodyPlaceholder_C012_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="card bg-purple text-white h-100 overflow-hidden p-5 space-bottom-2" > <h2 class="text-white">ISG Case Study Research</h2><p class="text-white">Research analyzing the attributes driving digital success in partnerships between service providers and their clients. Contribute by submitting case studies of your best work.</p><p class="text-white"><a class="btn btn-sm btn-light transition-3d-hover w-50" href="/research/isg-case-study-research">More Details </a></p><div class="position-absolute right-0 bottom-0 w-50 mb-n9 mr-n3"><img src="/images/default-source/resourcepackages/isg2021/svg/illustrations/momentum-chart.svg?sfvrsn=3665d931_2" alt="momentum-chart" class="img-fluid mb-n6" title="momentum-chart" data-displaymode="Original" /></div> </div> </div> </div> </div> <div id="MainPlaceholder_C019_Col00" class="sf_colsIn bg-light rounded-lg" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C020_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between showcase" data-sf-element="Row"> <div id="MainPlaceholder_C021_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C022_Col00" class="sf_colsIn col-sm-6 mb-5 mb-sm-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="card h-100" > <div class="card-img-top position-relative"><p><img src="/images/default-source/default-album/isg-case-study-research4ccbfe8a-5fd3-4c16-9705-96bd2e7f2d44.png?sfvrsn=cbf2d531_1" alt="" /></p><p style="text-align:center;"><a class="btn btn-primary" href="/research/isg-case-study-standouts-2023">View 2023 Standouts</a></p></div> </div> </div> <div id="MainPlaceholder_C022_Col01" class="sf_colsIn col-sm-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="card h-100" > <div class="card-img-top position-relative"><p><img src="/images/default-source/default-album/starexcellence.jpg?sfvrsn=896ad931_0" title="StarExcellence" data-displaymode="Original" alt="StarExcellence" class="card-img-top position-relative" /></p><p style="text-align:center;"><a href="/providers/star-of-excellence" style="text-align:center;" class="btn btn-primary transition-3d-hover px-4">View More</a></p></div> </div> </div> </div> </div> <div id="MainPlaceholder_C021_Col01" class="sf_colsIn col-lg-6 mb-9 mb-lg-0" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="mb-5" > <h2>Showcase your Customer Success</h2><p>Participate in ISG Research initiatives specifically designed to identify and understand the drivers of customer success in outsourcing, managed services, and digital transformations. </p><p class="disclaimer"><em>We are always looking to hear your unique customer </em><em>stories</em><em>. </em><em>In addition to these programs, you can also use the “Briefing Request” form to discuss them with our ISG analysts and advisors.</em></p> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C027_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"> <div class="w-md-75 text-center mx-md-auto mb-5 mb-md-9" > <h2>ISG Invites You to Attend</h2> <p>Attend upcoming ISG events and webinars and join the conversation around topics that matter. Participation of provider organizations may be restricted at some ISG events.</p> </div> <div class="tab-pane event-tab-pane ajax-list" id="pills-tab-pane-1" role="tabpanel" aria-labelledby="pills-tab-1" data-pageurl="/providers/briefings-and-submissions" data-widgetid="8da7a411-7639-498d-9c4e-d32d1b2e566e" data-taxon="" data-taxon-type=""> <div class="row mb-5"> <div class="col-12"> <h2 class="h3 mb-0">Upcoming Events</h2> </div> </div> <div class="article-list"> <div class="row mb-3 ajax-target"> <div class="col-sm-6 col-lg-4 mb-3 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://sourceit.isg-one.com/paris24" target='_blank'> <div class="card-body"> <h3 class="h6">SourceIT (Paris)</h3> <p class="event-summary">Reimagine Sourcing. Stay ahead of the next renewal, sourcing trend and business need.</p> <p><time datetime="2024-12-11">December 11, 2024</time></p> <span class="font-size-1 link">Learn more</span> </div> </a> </article> </div> </div> </div> </div> <div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_C030_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> </div> <div id="MainPlaceholder_C030_Col01" class="sf_colsIn col-lg-6 text-right" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <a class="font-weight-bold" href="/events">View all <em class="fas fa-angle-right fa-sm ml-1"></em></a> </div> </div> </div> </div> <div id="MainPlaceholder_C034_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div > <div class="card bg-primary text-white overflow-hidden p-4"><div class="row justify-content-md-start align-items-md-center text-center text-md-left"><div class="col-md-6 offset-md-2 mb-3 mb-md-0"><h3 class="text-white mb-1">Be a Sponsor</h3><p class="text-white-70 mb-0">Get in front your potential customers. Demonstrate your thought leadership and more. Explore the many ways you can benefit from sponsoring an ISG event.</p></div><div class="col-md-3 text-md-right"><a class="btn btn-light transition-3d-hover w-100" href="/events/events-landing/isg-events-sponsorship-opportunities/">Learn More</a> </div></div> <figure class="w-25 d-none d-md-block content-centered-y ml-n4 p-4"><img class="img-fluid" src="/images/default-source/resourcepackages/isg2021/svg/icons/share.svg?sfvrsn=d16bd931_0" alt="share" title="share" data-displaymode="Original" /></figure> </div> </div> </div> <div id="MainPlaceholder_C036_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C037_Col00" class="sf_colsIn bg-light rounded-lg overflow-hidden pl-5 pl-md-8" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between align-items-lg-center no-gutters" data-sf-element="Row"> <div id="MainPlaceholder_C038_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <div class="mb-4"><h4>Partner with ISG for market awareness and strategy growth</h4></div><a class="btn btn-primary btn-wide transition-3d-hover" href="/providers/provider-solutions">Provider Solutions <em class="fas fa-angle-right fa-sm ml-1"></em></a> </div> </div> <div id="MainPlaceholder_C038_Col01" class="sf_colsIn col-lg-3 mr-6 py-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img class="img-fluid" src="/images/default-source/resourcepackages/isg2021/svg/illustrations/share-knowledge.svg?sfvrsn=1074d931_0" title="share-knowledge" alt="share-knowledge" /> </div> </div> </div> </div> <div id="MainPlaceholder_C046_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/boccuzzi-john-sq.jpg?sfvrsn=19bc031_0);"></div> <h4 class="mt-2 mb-0 text-black"> John Boccuzzi, Jr.</h4> <p class="text-black"> President, ISG Research</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/boccuzzi-john-sq.jpg?sfvrsn=19bc031_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>John Boccuzzi, Jr.</h2> </div> <p class="mb-0"><strong>What he does at ISG</strong><br /> <br /> John was named Partner and President of ISG Research in January 2024 and is responsible for the ISG Research business globally, including such products as ISG Provider Lens™, ISG ProBenchmark™, ISG Momentum® and ISG Events.<br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> John serves enterprises, technology and software companies globally to help them achieve operational excellence and accelerate growth. John joined ISG in 2019 and most recently was Partner and Chief Sales Officer, ISG Research. John is the creator and co-host of the ISG John and Ola Show, a LinkedIn Live broadcast. John has twenty-five years of executive and sales management experience working in the retail and data analytics industries.<br />  <br /></p> <a class="btn btn-primary" href="/who-we-are/people/john-boccuzzi-jr">View articles by John Boccuzzi, Jr.</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/aase-janerik.jpg?sfvrsn=12e1e631_3);"></div> <h4 class="mt-2 mb-0 text-black"> Jan Erik Aase</h4> <p class="text-black"> Partner and Global Head, ISG Provider Lens / ISG Research</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div 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justify-content-between align-items-center mb-2"> <h2>Jan Erik Aase</h2> </div> <p class="mb-0"><strong>What he does at ISG</strong><br /> <br /> Jan Erik and his team provide ISG’s advisors and its clients with essential research and insight into the rapidly evolving technology and business process outsourcing landscape, the major players and innovators in those markets and the relative competitive value they deliver. He sees his core role as empowering excellence—in his team, in ISG’s advisors’ knowledge and ability to deliver, in provider solutions and in client relationships and outcomes.<br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> Since spearheading the creation of ISG Provider Lens, one of the firm’s signature research publications, Jan Erik has continuously expanded its geographic and subject matter breadth, listening to both clients and the provider community to create a truly comprehensive resource. <br /> <br /> As a research partner, principal analyst and global head of ISG Provider Lens, Jan Erik has, among his many accomplishments: <ul> <li>Advocated for and built a core team of analysts in India into a global research powerhouse, creating one of the industry's most trusted and sought-after research organizations.</li> <li>Introduced research solutions specific to the public sector, creating sophisticated and dedicated reporting and insights that deliver the depth and quality of private sector research to local and state governments.</li> <li>Leveraged his deep interest in living responsibly and sustainably to help ISG become a leader in ESG best practices, and to provide its clients with research to help them do the same across their businesses and provider networks.</li> </ul></p> <a class="btn btn-primary" href="/who-we-are/people/jan-erik-aase">View articles by Jan Erik Aase</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a 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C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bachmann-nils-sq_preview.jpeg?sfvrsn=2a4fda31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Nils Bachmann</h2> </div> <p class="mb-0">Nils Bachmann is a Partner with ISG Research.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bakker-alex_jpg.jpg?sfvrsn=de9ce431_0);"></div> <h4 class="mt-2 mb-0 text-black"> Alex Bakker</h4> <p class="text-black"> Distinguished Analyst</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 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In addition to leading the Primary Research practice at ISG, Alex also serves as the lead analyst on provider pursuit effectiveness, and helps IT service providers understand how they can improve performance in the competitive process. <br /> <div> </div> <a href="https://www.linkedin.com/in/alex-bakker-986a4018/" target="_blank">LinkedIn Profile</a></p> <a class="btn btn-primary" href="/who-we-are/people/alex-bakker">View articles by Alex Bakker</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/davies-howard-sq.jpg?sfvrsn=7430c031_0);"></div> <h4 class="mt-2 mb-0 text-black"> Howard Davies</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/davies-howard-sq.jpg?sfvrsn=7430c031_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Howard Davies</h2> </div> <p class="mb-0">Howard Davies is a Partner with more than 25 years of experience in sourcing, operational management, automation and benchmarking of IT and business services. He is currently responsible for the Retail, CPG, Travel, Transportation, Oil and Gas sectors in the UK.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/namratha-dharshan-sq.jpg?sfvrsn=a7c5fe31_4);"></div> <h4 class="mt-2 mb-0 text-black"> Namratha Dharshan</h4> <p class="text-black"> Chief Business Leader – ISG India Research</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/namratha-dharshan-sq.jpg?sfvrsn=a7c5fe31_4);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Namratha Dharshan</h2> </div> <p class="mb-0"><p>Namratha brings over 19 years of market research experience, leading the ISG Provider Lens™ program focused on BPO and AI and Analytics.  Namratha also leads the India Research team and is a speaker on ISG’s flagship platform, the ISG Index.</p></p> <a class="btn btn-primary" href="/who-we-are/people/namratha-dharshan">View articles by Namratha Dharshan</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/healy-karen-sq-formal.jpg?sfvrsn=d46fc231_0);"></div> <h4 class="mt-2 mb-0 text-black"> Karen Healy</h4> <p class="text-black"> Partner and Global Leader, ISG Events</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/healy-karen-sq-formal.jpg?sfvrsn=d46fc231_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Karen Healy</h2> </div> <p class="mb-0">Karen Healy is responsible for establishing and growing a global portfolio of ISG thought leadership conferences and events.  Karen joined ISG in 2016 and has rapidly developed a portfolio of events that explore, inform and advise on the benefits and productivity gains afforded organizations through digital transformation. An accomplished events executive with a strong track record in leading BtoB conference and events businesses, Ms. Healy has over 30 years’ experience in Technology Research and Advisory businesses. She has a proven track record of innovation, aggressive growth and significant profit contributions as well as extensive experience leading and developing cross-functional teams of employees and outside service providers. Karen holds a MBA in Marketing from the University of New Haven and a BSc in Business and Marketing from Fordham University.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-6"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/henkes-heiko-sq.jpg?sfvrsn=7d23cc31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Heiko Henkes</h4> <p class="text-black"> Managing Director and Head of Star of Excellence, ISG Provider Lens</p> </a> </div>  <div class="modal fade" id="modal-6" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/henkes-heiko-sq.jpg?sfvrsn=7d23cc31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Heiko Henkes</h2> </div> <p class="mb-0"><p>Heiko Henkes serves as Managing Director and Principal Analyst at ISG, where he oversees the Global ISG Provider Lens™ (IPL) Program for all IT Outsourcing (ITO) studies alongside his pivotal role in the global IPL division as strategic program manager and thought leader for IPL Lead Analysts. <span style="background-color:transparent;color:inherit;font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;">Additionally, Henkes heads the Star of Excellence, ISG's global customer experience initiative, steering program design and its integration with IPL and ISG’s sourcing practice. His expertise lies in guiding companies through IT-based business model transformations, leveraging his deep understanding of continuous transformation, IT competencies, sustainable business strategies, and change management in a Cloud-AI-driven business landscape. Henkes is renowned for his contributions as a keynote speaker on digital innovation, where he shares insights on leveraging technology for business growth and transformation.</span></p><p></p></p> <a class="btn btn-primary" href="/who-we-are/people/heiko-henkes">View articles by Heiko Henkes</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-7"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/jones-stanton-sq.jpg?sfvrsn=1b1cdb31_6);"></div> <h4 class="mt-2 mb-0 text-black"> Stanton Jones</h4> <p class="text-black"> Distinguished Analyst</p> </a> </div>  <div class="modal fade" id="modal-7" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/jones-stanton-sq.jpg?sfvrsn=1b1cdb31_6);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Stanton Jones</h2> </div> <p class="mb-0"><p>Stanton leads ISG's Index research, helping providers, investors and ISG clients make sense of the global IT services sector. Stanton’s weekly newsletter, the Index Insider, is read by thousands of market stakeholders each week. 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From 2019 to 2023, Paul led the ISG Research business to great heights and continues as Chair, ISG Research.</div><div><br /></div><div>The first 20 years of his career, Paul was a classic product marketing leader for PC hardware, including launching the industry’s first network servers. He has since applied that product marketing experience to CMO roles in large services firms. While marketing is his “center of gravity,” he has led large sales organizations and has been a general manager with full P&L responsibility.</div><div><br /></div><div>Prior to ISG, he was the Chief Marketing Officer for Mindtree and Infosys, completing end-to-end branding and marketing turnarounds. As Vice President of Enterprise Marketing at HP, Dell Inc., and Compaq earlier in his career, Paul led product marketing, revenue marketing and enterprise alliances for the network server businesses. As owner of Compaq’s largest P&L, Paul led 40 percent annual revenue growth per year.</div><div><br /></div><div>Paul is Board Chair of the Gastric Cancer Foundation. 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