DoubleClick.com || Services & Support

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id="top-nav-main-dd-oprod-list">  <li class="title"><a>AD SERVING</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/dfa/index.aspx" id="ctl00_A5">DART for Advertisers</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/dfp/index.aspx" id="ctl00_A6">DART for Publishers</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/dart/index.aspx" id="ctl00_A7">DART Enterprise</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/instream/index.aspx" id="ctl00_A8">DoubleClick In-Stream</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/mobile/index.aspx" id="ctl00_A9">DoubleClick Mobile</a></li> <li class="title"><a>RICH MEDIA & VIDEO</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/richmedia/index.aspx" id="ctl00_A18">DoubleClick Rich Media & Video</a></li> <li class="title"><a>SEARCH SOLUTIONS</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/dartsearch/index.aspx" id="ctl00_A15">DART Search</a></li> <li class="title"><a>MARKETPLACE</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/advertisingexchange/index.aspx" id="ctl00_A10">DoubleClick Advertising Exchange</a></li> <li class="title"><a>AFFILIATE</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/googleaffiliate/index.aspx" id="ctl00_A17">Google Affiliate Network</a></li> <li class="title"><a>OPTIMIZATION</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/adapt/index.aspx" id="ctl00_A11">DART Adapt</a></li> <li class="title"><a>WORKFLOW AUTOMATION</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/mediavisor/index.aspx" id="ctl00_A13">MediaVisor</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/products/salesmanager/index.aspx" id="ctl00_A14">DART Sales Manager</a></li> </ul> <div id="top-nav-main-dd-oprod-list-border-left" class="border-left"></div> <div id="top-nav-main-dd-oprod-list-border-right" class="border-right"></div> <div class="clear"></div> <div id="top-nav-main-dd-oprod-list-border-bottom" class="border-bottom"></div> </div> </div>   <div id="top-nav-main-dd-ins" class=""> <a id="top-nav-main-dd-ins-but" onmouseover="ChangeCssClass('top-nav-main-dd-ins-list-wrapper', 'show'); ChangeCssClass('top-nav-main-dd-ins', 'selected')" onmouseout="ChangeCssClass('top-nav-main-dd-ins-list-wrapper', 'hide'); ChangeCssClass('top-nav-main-dd-ins', '')"><img src="/web/20081210024635im_/http://www.doubleclick.com/images/blank.gif" id="ctl00_Img8" alt="Insight & Innovation"/></a> <div id="top-nav-main-dd-ins-list-wrapper" class="hide" onmouseover="ChangeCssClass('top-nav-main-dd-ins-list-wrapper', 'show'); ChangeCssClass('top-nav-main-dd-ins', 'selected')" onmouseout="ChangeCssClass('top-nav-main-dd-ins-list-wrapper', 'hide'); ChangeCssClass('top-nav-main-dd-ins', '')"> <ul id="top-nav-main-dd-ins-list" class="first">  <li class="NavSubItemFirst"><a href="/web/20081210024635/http://www.doubleclick.com/insight/research/index.aspx" id="ctl00_A19">Research Reports</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/insight/casestudies/index.aspx" id="ctl00_A20">Case Studies</a></li> <li class="NavSubItem"><a href="/web/20081210024635/http://www.doubleclick.com/insight/gallery/index.html" id="ctl00_A21">Rich Media Gallery</a></li> <li class="NavSubItem"><a id="A22" href="/web/20081210024635/http://www.doubleclick.com/insight/blog/index.html">Blog</a></li>  </ul> <div id="top-nav-main-dd-ins-list-border-left" class="border-left"></div> <div id="top-nav-main-dd-ins-list-border-right" class="border-right"></div> <div class="clear"></div> <div id="top-nav-main-dd-ins-list-border-bottom" class="border-bottom"></div> </div> </div>   <div id="top-nav-main-dd-serv" class="selected1"> <a id="top-nav-main-dd-serv-but" onmouseover="ChangeCssClass('top-nav-main-dd-serv-list-wrapper', 'show'); ChangeCssClass('top-nav-main-dd-serv', 'selected')" onmouseout="ChangeCssClass('top-nav-main-dd-serv-list-wrapper', 'hide'); ChangeCssClass('top-nav-main-dd-serv', '')"><img src="/web/20081210024635im_/http://www.doubleclick.com/images/blank.gif" id="ctl00_Img9" alt="Services & Support"/></a> <div id="top-nav-main-dd-serv-list-wrapper" class="hide" onmouseover="ChangeCssClass('top-nav-main-dd-serv-list-wrapper', 'show'); ChangeCssClass('top-nav-main-dd-serv', 'selected')" onmouseout="ChangeCssClass('top-nav-main-dd-serv-list-wrapper', 'hide'); ChangeCssClass('top-nav-main-dd-serv', '')"> <ul id="top-nav-main-dd-serv-list">  <li class="NavSubItemFirst"><a href="overview.aspx" id="ctl00_zz24">Overview</a></li> <li class="NavSubItem"><a href="support.aspx" id="ctl00_A25">Support</a></li> <li class="NavSubItem"><a href="training.aspx" id="ctl00_A12">Training</a></li> <li class="NavSubItem"><a href="consulting_services.aspx" id="ctl00_A26">Consulting Services</a></li>  </ul> <div id="top-nav-main-dd-serv-list-border-left" class="border-left"></div> <div id="top-nav-main-dd-serv-list-border-right" class="border-right"></div> <div class="clear"></div> <div id="top-nav-main-dd-serv-list-border-bottom" class="border-bottom"></div> </div> </div>  </div>   </div>  </div> <div id="mid"> <div id="mid-left"> <div class="content" id="mid-left-content">  <div id="ctl00_MainPageContent_ContentBlock1"> <h1>Services & Support Overview</h1> </div> <div id="ctl00_MainPageContent_ContentBlock2"> <p>DoubleClick provides clients with the best in customer support, training and high value consulting services.</p> <p>As a DoubleClick customer, you get:</p> <h2>Certified Service Excellence</h2> <p>DoubleClick is the only company in digital advertising to achieve the prestigious Services Capability & Performance (SCP) Certification two years in a row. We join leading companies like Nokia in this recognition of our commitment to the SCP best practices and support processes.</p> <h2>Maximum Convenience</h2> <p>We know that your business works 24 hours, 7 days a week, so that’s how we provide customer support. Choose phone, email or web-based support, for maximum convenience.</p> <h2><a title="Flexible Training" href="/web/20081210024635/http://www.doubleclick.com/support/training.aspx">Flexible Training</a> </h2> <p>DoubleClick offers a multitude of structured training options so your team members get the right knowledge at the right time. Our new LearnCenter provides a convenient way to view, schedule, and track your training on DoubleClick products through classroom programs, online training and webinars. We offer training customized to your individual needs as well.</p> <h2><a title="High-Value Consulting Services" href="/web/20081210024635/http://www.doubleclick.com/support/consulting_services.aspx">High-Value Consulting Services</a> </h2> <p>Our consulting services are focused on meeting the complex and rapidly evolving needs of agencies, marketers, networks and publishers. We can integrate our products with your in-house solutions, or develop custom solutions. DoubleClick also offers business process and product usage consulting to support our customers in making the most effective use of our products.</p> <p> </p> </div> <br/><br/>  </div> <hr class="hide"/> </div> <div id="ctl00_right_column"> <div id="mid-right"> <div class="UserControlPanelMain"> <div class="UserControlPanelTopRound"> </div> <div class="UserControlPanelTopHalf"> <div class="UserControlPanelTopHalfButtons"> <a class="UserControlPanelEmailButton" href="javascript:send_email_to_friend('http://web.archive.org/web/20081210024635/http://doubleclick.com/support/overview.aspx');">EMAIL »</a> <a id="ctl00_RightSideColumnContent_visitor_tools1_btn_print" class="UserControlPanelPrintButton" href="/web/20081210024635/http://www.doubleclick.com/support/overview.aspx?print=yes" target="_blank">PRINT »</a> <div class="bx_font_label"> ADJUST TEXT </div> <div class="bx_font_buttons"> <a id="ctl00_RightSideColumnContent_visitor_tools1_btn_font_small" href="javascript:__doPostBack('ctl00$RightSideColumnContent$visitor_tools1$btn_font_small','')"><img src="/web/20081210024635im_/http://www.doubleclick.com/images/dc_typezoom_1_on.gif" id="ctl00_RightSideColumnContent_visitor_tools1_Img11" alt="Small Font" border="0"/></a> <a id="ctl00_RightSideColumnContent_visitor_tools1_btn_font_normal" href="javascript:__doPostBack('ctl00$RightSideColumnContent$visitor_tools1$btn_font_normal','')"><img src="/web/20081210024635im_/http://www.doubleclick.com/images/dc_typezoom_2_on.gif" id="ctl00_RightSideColumnContent_visitor_tools1_Img12" alt="Normal Font" border="0"/></a> <a id="ctl00_RightSideColumnContent_visitor_tools1_btn_font_large" href="javascript:__doPostBack('ctl00$RightSideColumnContent$visitor_tools1$btn_font_large','')"><img src="/web/20081210024635im_/http://www.doubleclick.com/images/dc_typezoom_3_on.gif" id="ctl00_RightSideColumnContent_visitor_tools1_Img13" alt="Large Font" border="0"/></a> </div> </div> </div> <div class="UserControlPanelBottomHalf"> <div class="UserControlPanelHelpButton"> <a href="http://web.archive.org/web/20081210024635/http://help.doubleclick.com/" id="ctl00_RightSideColumnContent_visitor_tools1_aSignIn" target="_blank"><b>Sign In</b> for Services and Support »</a> </div> </div> <div class="UserControlPanelBottomRound"> </div> </div> <div class="subnav"> <div class="top"></div> <div class="background"> <div class="content"> <ul class="sifr"> <li class="subnav-title"><a href="overview.aspx">Services & Support</a></li> <li class="selected"><a href="overview.aspx">OVERVIEW</a></li><li><a href="support.aspx">SUPPORTS</a></li><li><a href="training.aspx">TRAINING</a></li><li><a href="consulting_services.aspx">CONSULTING SERVICES</a></li> </ul> </div> </div> <div class="bottom"> </div> </div> <div class="RightPromotionsContainer"> <img src="/web/20081210024635im_/http://www.doubleclick.com/images/promos/DCLKtestimonial.jpg" alt="promo" border="0"/> </div> </div> </div> <div class="clear"></div> </div>   <div id="ctl00_footer"> <div id="footer" runat="server"><div id="footer-nav-int"><div name="kdk"><ul> <li><a href="http://web.archive.org/web/20081210024635/http://www2.doubleclick.com/apac/">ASIA/PACIFIC</a></li> <li><a href="http://web.archive.org/web/20081210024635/http://emea.doubleclick.com/de">DEUTSCHLAND</a></li> <li><a href="http://web.archive.org/web/20081210024635/http://emea.doubleclick.com/es">ESPAÑA</a></li> <li><a href="http://web.archive.org/web/20081210024635/http://emea.doubleclick.com/fr/">FRANCE</a></li> <li><a href="http://web.archive.org/web/20081210024635/http://emea.doubleclick.com/uk/">UNITED KINGDOM</a></li> <li><a href="/web/20081210024635/http://www.doubleclick.com/">UNITED STATES</a></li> </ul> </div></div><div id="footer-copy" style="MARGIN-LEFT: 0px"><a href="#"><img title="Trust1" height="24" alt="Trust1" src="/web/20081210024635im_/http://www.doubleclick.com/uploadedImages/footer-copy-trust.gif" width="86" border="0"/></a><div id="footer-copy-text">© 2008 Google Inc. 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