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Help klanten zichzelf te helpen met kunstmatige intelligentie

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class="Breadcrumbsstyle__Separator-sc-16xz1hx-3 kxqCcm"><path d="M.324 2.449 2.021.752 9.27 8l-7.248 7.248-1.697-1.697 5.551-5.552z"></path></svg><meta itemProp="name" content="Scale operations"/><meta itemProp="position" content="2"/></li><li itemProp="itemListElement" itemscope="" itemType="https://schema.org/ListItem" class="Breadcrumbsstyle__Crumb-sc-16xz1hx-2 iYXkfi"><span href="" data-interaction-type="link-primary" aria-current="page" itemProp="item" class="Breadcrumbsstyle__FauxLink-sc-16xz1hx-4 ihQZPj Linkstyle__LinkRoot-sc-1cm3ukq-2 hPvZoB"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Help klanten zichzelf te helpen met kunstmatige intelligentie</span></span><meta itemProp="name" content="Help klanten zichzelf te helpen met kunstmatige intelligentie"/><meta itemProp="position" content="3"/></li></ol></nav></div></div></div></div></section></div><article data-nmw-id="pages.Blog.BlogMainContent"><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div 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1.454v2.909c0 .803-.651 1.454-1.454 1.454H1.455a1.454 1.454 0 0 1-1.454-1.454v-2.909c0-.803.651-1.454 1.454-1.454zm5.818-4.363h1.455c.803 0 1.454.651 1.454 1.455v7.273c0 .803-.651 1.454-1.454 1.454H7.273a1.454 1.454 0 0 1-1.454-1.454V6.547c0-.803.651-1.455 1.454-1.455zM13.091.728h1.454c.803 0 1.454.651 1.454 1.454v11.636c0 .803-.651 1.454-1.454 1.454h-1.454a1.454 1.454 0 0 1-1.454-1.454V2.182c0-.804.651-1.454 1.454-1.454z"></path></svg>Infographic</span></a> <!-- -->•<!-- --> <!-- -->1 min read</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Help klanten zichzelf te helpen met kunstmatige intelligentie</h1><p class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ"></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Laatst gewijzigd 13 januari 2022</p><div class="Tagstyle__TagContainer-sc-1uuac66-3 ceUOVi"><a href="/blog/tags/sales-and-support-automation/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Tagstyle__TagRoot-sc-1uuac66-1 culUHm" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Tagstyle__TagText-sc-1uuac66-0 kjAPec">Automatisering van sales en support</span></a></div><div class="SocialBlockstyle__SocialBlockRoot-sc-1ebt7cj-7 fDqkXl"><ul class="SocialBlockstyle__ListWrapper-sc-1ebt7cj-8 hAhnRj"><li class="SocialBlockstyle__ListItem-sc-1ebt7cj-9 bvObyx"><a target="_blank" href="https://twitter.com/intent/tweet?url=https://zdsk.co/2LkNbCh&amp;text=Help%20klanten%20zichzelf%20te%20helpen%20met%20kunstmatige%20intelligentie" class="SocialBlockstyle__Link-sc-1ebt7cj-10 kuXMXJ"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" theme="[object Object]" class="SocialBlockstyle__TwitterIcon-sc-1ebt7cj-1 ennTzG"><path class="twitter-x_svg__st0" d="M9.3 6.9 14.4 1h-1.2L8.8 6.1 5.2 1H1.1l5.3 7.8L1.1 15h1.2L7 9.6l3.7 5.4h4.1L9.3 6.9zm-1.6 2-.6-.8-4.3-6.2h1.9l3.5 5 .5.8 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1.744.441 2.567.791s1.614.785 2.372 1.306a13.808 13.808 0 0 1 2.15 1.795 15.008 15.008 0 0 1 1.794 2.15c.509.758.936 1.546 1.279 2.363s.598 1.67.764 2.559c.178.888.266 1.812.266 2.771v-.071z"></path></svg></a></li></ul></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 qMACC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-2a79ddc4-1 bEEqbX jOJqak" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dATmVw Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Met de verschillende manieren waarop klanten contact opnemen met support, zoals e-mail, bellen en live chatten, is het logisch dat bedrijven in een omnichannel ervaring investeren. Maar aangezien de meeste klanten liever zelf hun eigen problemen oplossen, kunt u zich afvragen wat de beste manier is om dat te doen wanneer er meerdere supportkanalen zijn?</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Kunstmatige intelligentie kan klanten van dienst zijn als het om selfservice gaat, zelfs wanneer ze verschillende klantenservicevoorkeuren hebben. Lees onze infographic hieronder om te zien hoe klanten zichzelf helpen met contextuele selfservice die mogelijk wordt gemaakt door kunstmatige intelligentie.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.nl/answer-bot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><strong>Meer informatie over Answer Bot® vindt u hier</strong><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 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Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Verwante verhalen</h2></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div style="margin-bottom:16px" class="StyledCol-sc-inuw62-0 jjCVBw Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div href="#" data-tags="" class="Cardstyle__CardRoot-sc-1g3sojj-1 kMMbdA"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" 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Maar aangezien de meeste klanten liever zelf hun eigen problemen oplossen, kunt u zich afvragen wat de beste manier is om dat te doen wanneer er meerdere supportkanalen zijn?\u003c/p\u003e\n\u003cp\u003eKunstmatige intelligentie kan klanten van dienst zijn als het om selfservice gaat, zelfs wanneer ze verschillende klantenservicevoorkeuren hebben. Lees onze infographic hieronder om te zien hoe klanten zichzelf helpen met contextuele selfservice die mogelijk wordt gemaakt door kunstmatige intelligentie.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"https://www.zendesk.nl/answer-bot/\" target=\"_blank\"\u003e\u003cstrong\u003eMeer informatie over Answer Bot\u0026reg; vindt u hier\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n","headerVariant":"blog","hasProgressBar":true,"promo":null,"hasStickySidebar":null,"layout":"default","gatedLinkAndModal":{"href":"","text":"","appendSuccessHtml":"","authoredTrackingParams":{"hiddenCampaignId":"","SFDCCampaigncode":"","lead_source_detail":"Website-Content Download","lead_source":"Website-Content Download","productInterest":"","marketingQualifiedLead":"","ownerId":"","event_key":"","event_id":""}},"hero":{"title":"Help klanten zichzelf te helpen met kunstmatige 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