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Microsoft Teams for Support App Integration with Zendesk Support
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data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Product and Project Management</span></span></a><a href="/marketplace/apps/?class.name=Surveys+and+Reviews" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Surveys and Reviews</span></span></a><a href="/marketplace/apps/?class.name=IT+and+HR" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">IT and HR</span></span></a><a href="/marketplace/apps/?class.name=Video" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Video</span></span></a><a href="/marketplace/apps/?class.name=Security,+Risk+and+Compliance" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Security, Risk and Compliance</span></span></a><a href="/marketplace/apps/?class.name=WEM" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">WEM</span></span></a><a href="/marketplace/apps/?class.name=Translations" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Translations</span></span></a><a href="/marketplace/apps/?class.name=Knowledge+and+Content+Management" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Knowledge and Content Management</span></span></a><a href="/marketplace/apps/" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Bläddra bland alla appar</span></span></a></div></div></div><div class="sc-fe2f81da-3 gCNePd"><a href="/marketplace/themes/" data-interaction-type="link-primary" variant="primary" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 eFeOEG sc-fe2f81da-2 fDiVG" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Teman</span></a><div dropdownAlign="end" class="sc-641607e4-0 cqoFXO"><div rows="2" class="sc-641607e4-2 dlrGAf"><a href="/marketplace/themes/?sort=relevant" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 jBeXlR" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Most popular</span></span></a><a href="/marketplace/themes/?sort=recent" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 jBeXlR" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Newly Added</span></span></a><a href="/marketplace/themes/?sort=rating" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 jBeXlR" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Highest Rated</span></span></a><a href="/marketplace/themes/" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 jBeXlR" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Bläddra bland alla teman</span></span></a></div></div></div><div class="sc-fe2f81da-3 gCNePd"><a href="/marketplace/partners/" data-interaction-type="link-primary" variant="primary" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 eFeOEG sc-fe2f81da-2 fDiVG" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Partners</span></a><div dropdownAlign="end" class="sc-641607e4-0 cqoFXO"><div rows="6" class="sc-641607e4-2 eqNQGP"><a href="/marketplace/partners/?regions=Global" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Global</span></span></a><a href="/marketplace/partners/?regions=Eastern+Asia" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Eastern Asia</span></span></a><a href="/marketplace/partners/?regions=North+America" data-interaction-type="link-block" variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 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variant="block" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hPrzef kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 lbGBcj sc-641607e4-1 kDwsCP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 kiTjkN"><span class="Linkstyle__LinkText-sc-6d6yp9-3 hXXfHT">Bläddra bland alla partners</span></span></a></div></div></div></div><div class="sc-45ad7ddc-0 bYUVYx"></div></div></nav></div><div class="sc-660b5f29-0 cZDtji"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 brQrdL"><div gutters="md" wrapAll="wrap" class="StyledRow-sc-xjsdg1-0 bOvwMs Gridstyle__Row-sc-1uhmtis-1 jNNRrJ" data-garden-id="grid.row" data-garden-version="8.76.2"><div columns="12" gutters="md" class="StyledCol-sc-inuw62-0 iapcTV Gridstyle__Col-sc-1uhmtis-2 hXaJY" data-garden-id="grid.col" data-garden-version="8.76.2"><nav aria-label="Breadcrumb" itemscope="" itemType="https://schema.org/BreadcrumbList" 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class="Headingstyle__HeadingRoot-sc-150xww-0 dsJTNO">Microsoft Teams for Support</h1></div><p>Boost team performance using the Zendesk for Microsoft Teams Integration</p><div class="star-wrapper"><div class="rating-ui"><div class="icon-star-wrapper"><span class="icon-star-fill star-given"></span><span class="icon-star-fill star-given"></span><span class="icon-star-fill star-given"></span><span class="icon-star-fill star-empty"></span><span class="icon-star-fill star-empty"></span></div><span class="rating-count">(<!-- -->5<!-- -->)</span></div></div></div></div><div class="cta-wrapper third-party"><div><a href="#" data-interaction-type="button-primary" variant="primary" data-test-id="app-installation-modal-trigger" style="min-width:200px" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 pUmtf kFVdvo Linkstyle__LinkRoot-sc-6d6yp9-6 jORGjU Buttonstyle__ButtonRoot-sc-17obadd-3 dbCnQp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span 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style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271024%27%20height=%27768%27/%3e"/></span><img alt="Preview image of app" srcSet="https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-0.png?w=1080&q=75 1x, https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-0.png?w=2048&q=75 2x" src="https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-0.png?w=2048&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/></span></div><div class="screenshot-preview"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271024%27%20height=%27768%27/%3e"/></span><img alt="Preview image of app" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Preview image of app" srcSet="https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-1.png?w=1080&q=75 1x, https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-1.png?w=2048&q=75 2x" src="https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-1.png?w=2048&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="screenshot-preview"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271024%27%20height=%27768%27/%3e"/></span><img alt="Preview image of app" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Preview image of app" srcSet="https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-2.png?w=1080&q=75 1x, https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-2.png?w=2048&q=75 2x" src="https://767198.apps.zdusercontent.com/767198/assets/1687522394-1422c58e978d7a73bdef8412fc2950b3/screenshot-2.png?w=2048&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div><div class="lazyload-wrapper "><div style="height:250px" class="lazyload-placeholder"></div></div></div><div class="col col-small-4"><div class="details-panel"><h4>Information om app</h4><div class="detail-item"><div class="supertitle">Fungerar med</div><div>Support</div></div><div class="detail-item"><div class="supertitle">Författare</div><div>SoftServe inc.</div></div><div class="detail-item"><div class="supertitle">Pris (USD)</div><div>Free to install</div><a href="https://www.microsoft.com/microsoft-teams/compare-microsoft-teams-options" target="_blank" rel="noopener noreferrer" class="sc-2ebda975-0 dLuYTY"><span>See pricing details</span><svg width="10" height="10" viewBox="0 0 10 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M9 7.5C9 7.22386 9.22386 7 9.5 7C9.77614 7 10 7.22386 10 7.5V9C10 9.57614 9.57614 10 9 10H1C0.423858 10 0 9.57614 0 9V1C0 0.423858 0.423858 0 1 0H2.5C2.77614 0 3 0.223858 3 0.5C3 0.776142 2.77614 1 2.5 1H1V9H9V7.5ZM9 1.70711L5.35355 5.35355C5.15829 5.54882 4.84171 5.54882 4.64645 5.35355C4.45118 5.15829 4.45118 4.84171 4.64645 4.64645L8.29289 1H5.5C5.22386 1 5 0.776142 5 0.5C5 0.223858 5.22386 0 5.5 0H9C9.57614 0 10 0.423858 10 1V4.5C10 4.77614 9.77614 5 9.5 5C9.22386 5 9 4.77614 9 4.5V1.70711Z" fill="#16140C"></path></svg></a></div><div class="detail-item"><div class="supertitle">Support</div><a href="mailto:ZendeskMSteamsIntegrationSupport@softserveinc.com">Kontakta oss</a><a href="https://zendeskforteams.com/" target="_blank" rel="noopener noreferrer" class="sc-2ebda975-0 dLuYSK"><span>Webbplats</span><svg width="10" height="10" viewBox="0 0 10 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path 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A welcome message is displayed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the bottom-left corner of the message, click Grant permissions. You will be redirected to the Azure AD consent page in your browser.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eClick Accept. A “Permissions granted” page is displayed.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eGo back to Microsoft Teams, select Chat, then select the Zendesk app.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the bottom-right corner of the message, click Connect subdomain.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eEnter your Zendesk subdomain, and then click Connect.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the message displayed, check the subdomain that you entered is correct. Click Edit to revise your information, otherwise click Sign In.\u003c/p\u003e\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eIn the Sign in dialog, enter your Zendesk admin credentials into the Email and Password fields, and then click Sign in. If the connection is successful you will see the ‘You´re all set’ message. 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alt=\"\"\u003e\u003c/a\u003e\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eMade in collaboration with Zendesk\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eThis integration is commissioned and funded by Zendesk and provided by SoftServe.\u003c/p\u003e\n\n\u003cp\u003eZendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product.\u003c/p\u003e\n\n\u003cp\u003eSoftServe builds, maintains, and supports this integration and your use is governed by the agreement provided by SoftServe.\u003c/p\u003e\n\n\u003cp\u003ePlease contact SoftServe for any integration questions and support.\u003c/p\u003e\n\n\u003ch4\u003e\u003cstrong\u003eSecurity\u003c/strong\u003e\u003c/h4\u003e\n\n\u003cp\u003eSoftServe provides reliable ongoing customer support, following best practices and industry standards\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eInfrastructure and cloud environment compliant with best security 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