CINXE.COM

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="og: https://ogp.me/ns#"> <head> <meta charset="utf-8" /> <noscript><style>form.antibot * :not(.antibot-message) { display: none !important; }</style> </noscript><script>window.dataLayer = window.dataLayer || []; window.dataLayer.push({"site":{"language":"English","operatingUnit":"www_ashrm_org","environment":"development"},"page":{"content":{"url":"www.ashrm.org\/guide-cphrm-exam-health-care-operations-domain","pubdate":"20230324","topics":["Operational ERM Domain","Certified Professional in Healthcare Risk Management (CPHRM)"],"type":["CPHRM Exam Prep"]}}});</script> <link rel="canonical" href="https://www.ashrm.org/guide-cphrm-exam-health-care-operations-domain" /> <meta name="google" content="33fWWKyWZDLDoZCEHo62LpTT6PGOHXRFyEz4QnWinG4" /> <meta name="cache-control" content="max-age=900, public" /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://www.ashrm.org/guide-cphrm-exam-health-care-operations-domain" /> <meta property="og:title" content="Guide to the CPHRM Exam Health Care Operations Domain | ASHRM" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:title" content="Guide to the CPHRM Exam Health Care Operations Domain | AHA" /> <meta name="twitter:url" content="https://www.ashrm.org/guide-cphrm-exam-health-care-operations-domain" /> <meta name="msvalidate.01" content="54B5672E5B7E87B83D585F545F57B5E6" /> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="description" content="The Guide to the CPHRM Exam Health Care Operations Domain outlines the core competencies for the health care operations portion of the CPHRM exam." /> <meta name="twitter:site:id" /> <meta name="twitter:creator" content="@ashrmaha" /> <meta name="twitter:site" content="@ashrmaha" /> <meta name="twitter:image" content="https://www.ashrm.org/sites/default/files/2023-03/CPHRM-Health-care-operations-Banner_v2.png" /> <meta name="twitter:description" content="The Guide to the CPHRM Exam Health Care Operations Domain outlines the core competencies for the health care operations portion of the CPHRM exam." /> <meta property="og:description" content="The Guide to the CPHRM Exam Health Care Operations Domain outlines the core competencies for the health care operations portion of the CPHRM exam." /> <meta property="og:site_name" content="ASHRM" /> <meta property="og:image" content="https://www.ashrm.org/sites/default/files/2023-03/CPHRM-Health-care-operations-Banner_v2.png" /> <script type="application/ld+json">{ "@context" : "http://schema.org", "@type" : "Organization", "legalName" : "ASHRM", "url" : "www.ashrm.org", "logo" : "https://www.ashrm.org/sites/default/files/ashrm/ASHRM-Logo.png", "sameAs" : [ "https://www.linkedin.com/company/3222589/","https://twitter.com/ashrmaha","https://www.youtube.com/channel/UC5_-5QWq8vhAnV8r0-VV1nw","https://www.facebook.com/pages/American-Society-For-Healthcare-Risk-Management/490133251074768" ], "potentialAction": { "@type": "SearchAction", "target": "www.ashrm.org/aha-site-search?search_api_fulltext={search_api_fulltext}&site=www_ashrm_org", "query-input": "required name=search_api_fulltext" } }</script> <link rel="icon" href="/themes/custom/ashrm/favicon.ico" type="image/vnd.microsoft.icon" /> <script src="/sites/default/files/google_tag/primary/google_tag.script.js?srqrqy" defer></script> <title>Guide to the CPHRM Exam Health Care Operations Domain | ASHRM</title> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_UN5fh7uHNIu4xFcmcfpYQy5I7DM5KsL33G2CC0PwMO8.css?delta=0&language=en&theme=ashrm&include=eJw1jVEOhCAMRC8EciRTZRRdoKSA6O13WfVn0vfSzJCj0YG86THyATk2NJWvXBDMRBkKNt0HOTK5bQmy5xuqHLgeWD1P5PXMIXFELD-bnbwdZ_Fb_BgrNZEfHlR9K5t_DoFt9VAzC9432ulUDWPASgGxmoUlDA26C92NXoRjQbRfIqNMxA" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_oQt_dKkZ10XvpYev5cE9P3iOSCFyNV9WnGJeQ8T77SQ.css?delta=1&language=en&theme=ashrm&include=eJw1jVEOhCAMRC8EciRTZRRdoKSA6O13WfVn0vfSzJCj0YG86THyATk2NJWvXBDMRBkKNt0HOTK5bQmy5xuqHLgeWD1P5PXMIXFELD-bnbwdZ_Fb_BgrNZEfHlR9K5t_DoFt9VAzC9432ulUDWPASgGxmoUlDA26C92NXoRjQbRfIqNMxA" /> <link rel="stylesheet" media="print" href="/sites/default/files/css/css_bTAJPin_z2c0Iu3pX4qglnApwk9ZTIlQaP1v6mgfnwM.css?delta=2&language=en&theme=ashrm&include=eJw1jVEOhCAMRC8EciRTZRRdoKSA6O13WfVn0vfSzJCj0YG86THyATk2NJWvXBDMRBkKNt0HOTK5bQmy5xuqHLgeWD1P5PXMIXFELD-bnbwdZ_Fb_BgrNZEfHlR9K5t_DoFt9VAzC9432ulUDWPASgGxmoUlDA26C92NXoRjQbRfIqNMxA" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_F26WkvMg4t3oYmzQh7QWU5-JG10u5wRGuKmirZnJOIc.css?delta=3&language=en&theme=ashrm&include=eJw1jVEOhCAMRC8EciRTZRRdoKSA6O13WfVn0vfSzJCj0YG86THyATk2NJWvXBDMRBkKNt0HOTK5bQmy5xuqHLgeWD1P5PXMIXFELD-bnbwdZ_Fb_BgrNZEfHlR9K5t_DoFt9VAzC9432ulUDWPASgGxmoUlDA26C92NXoRjQbRfIqNMxA" /> </head> <body class="page-guide-cphrm-exam-health-care-operations-domain"> <a href="#main-content" class="visually-hidden focusable"> Skip to main content </a> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TL4XBQK" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <div class="layout-container edp-layout-container"> <header id="master-header" class='master-header edp-master-header' role="banner"> <section class="top-header"> <div class="container"> <div class="row"> <div class="top-left-header globalnotification"> </div> <div class="top-right-header col-md-2"> <div class="ahaheaderlogo"> <a class="site-brand" href="https://www.aha.org"> <img alt="American Hospital Association. Advancing Health in America" class="hidden-xs hidden-sm" data-entity-type="" data-entity-uuid="" src="/themes/custom/aha/images/aha-brand-full.png" height="40"> <img alt="American Hospital Association. Advancing Health in America" class="visible-xs visible-sm" data-entity-type="" data-entity-uuid="" src="/themes/custom/aha/images/aha-brand.svg"> </a> </div> </div> </div> </div> </section> <div class="container"> <section class="edp-header"> <div class="container"> <div id="master-nav" class="master-nav"> <nav class="edp-nav secondary-nav"> <div class="row"> <div class="nav-left col-md-3 col-xs-8 edp-logo"> <div> <div id="block-edpheaderlogo-8"> <a href="/" class="edp_logo"> <img src="/sites/default/files/styles/edp_header_logo/public/ashrm/ASHRM-Logo.png?itok=zEF5D7No" alt="ashrm site header logo" /> </a> </div> </div> </div> <div class="nav-center col-md-9 hidden-sm hidden-xs"> <div class="row"> <div id="edp_utility_nav" class="col-md-5 edp_utility_nav hidden-sm hidden-xs col-lg-push-1"> <ul> <li><a href="/sso/ashrm/higher-logic">Exchange</a></li> <li><a href="http://ams.aha.org/EWEB/dynamicpage.aspx?Site=AHA&WebCode=StoreMainPage&AHABU=ashrm&_ga=2.208483218.1454120615.1556031405-1000236590.1535141184">Store</a></li> </ul> </div> <div id="edp_login_search" class="col-md-3 edp_login_bt col-lg-push-1 "> <div class="top-right-header row"> <a href="#" id="js-navbar-mobile-toggle" class="navbar-mobile-toggle"></a> <div id="js-header-login-search" class="header-login-search"> <div id="js-header-login" class="header-login"> <div class="openid-connect-login-form" data-drupal-selector="openid-connect-login-form"> <form action="/guide-cphrm-exam-health-care-operations-domain" method="post" id="openid-connect-login-form" accept-charset="UTF-8"> <div><input data-drupal-selector="edit-openid-connect-client-generic-login" type="submit" id="edit-openid-connect-client-generic-login" name="generic" value="Register / Log In" class="button js-form-submit form-submit" /> </div><input data-drupal-selector="form-2jhuq1ebbr-l0ugprvc1qkirjp3yrnfpdpaieru-go4" type="hidden" name="form_build_id" value="form-2JhuQ1EbBR-L0uGPRvC1QkiRjp3yrnFpDpAieru_GO4" /> <input data-drupal-selector="edit-openid-connect-login-form" type="hidden" name="form_id" value="openid_connect_login_form" /> </form> </div> </div> </div> </div> </div> <div id="edp-search" class="col-md-4 "> <div class="header-login-search edp-header-login-search">  <form action="/aha-site-search" method="get" class="views-exposed-form"> <div class="form-actions"> <label for="edit-search-api-fulltext" class="visually-hidden">Search</label> <input class="form-control" data-drupal-selector="edit-search-api-fulltext" type="text" id="edit-search-api-fulltext" name="search_api_fulltext" value="" placeholder="Search..."> <input data-drupal-selector="edit-submit-aha-search" type="submit" id="edit-submit-aha-search" value="Search" class="button js-form-submit form-submit"> <div class="radio-group"> <input type="radio" value="www_ashrm_org" id="www_ashrm_org" name="site" checked><label for="www_ashrm_org">Search this site</label> <input type="radio" value="" id="aha" name="site"><label for="aha">Search all of AHA</label> </div> </div> </form> </div> </div> </div> </div> <div class="row col-lg-9 col-md-12 col-xs-4 pull-right"> <div> <div id="block-edpashrm"> <div class="aha-menu-wrapper"> <a id="menu-toggle" class="navbar-toggle collapsed"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </a> <nav class="edp-ashrm navbar navbar-default navbar-we-mega-menu hover-action" data-menu-name="edp-ashrm" data-block-theme="aha" data-style="Default" data-animation="None" data-delay="" data-duration="" data-autoarrow="" data-alwayshowsubmenu="" data-action="hover" data-mobile-collapse="0"> <div class="container-fluid"> <ul class="we-mega-menu-ul nav nav-tabs"> <li class="we-mega-menu-li dropdown-menu" data-level="0" data-element-type="we-mega-menu-li" description="Membership" data-id="9682bb6a-1ead-4dc5-8649-04e218b02a79" data-submenu="1" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="Membership" href="/membership" target=""> Membership </a> <div class="we-mega-menu-submenu" data-element-type="we-mega-menu-submenu" data-submenu-width="" data-class="" style="width: px"> <div class="we-mega-menu-submenu-inner"> <div class="we-mega-menu-row" data-element-type="we-mega-menu-row" data-custom-row="0"> <div class="we-mega-menu-col span12" data-element-type="we-mega-menu-col" data-width="12" data-block="" data-blocktitle="0" data-hidewhencollapse="" data-class=""> <ul class="nav nav-tabs subul"> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="0861d25c-af0a-4303-8129-f66dd7adf85d" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/join-ashrm" target="_self"> Join ASHRM </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="9b9e6075-724f-42b1-a466-d02bd02c97f3" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/membership" target=""> Benefits of Membership </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="32345830-d167-47dd-be22-cf9646834ff8" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="https://sso.aha.org/login/?environmentId=8b9f511a-1e4f-4080-a37d-fd2cdaa8f4c5&flowId=00d6f61a-4104-403c-a277-3b47550c2ebe#_ga=2.13256119.1083571619.1712594520-665683879.1632421582" target="_self"> My Account Profile </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="625e8a4b-49c1-4b8f-990e-7f5485d5b49c" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="https://sso.aha.org/login/?environmentId=8b9f511a-1e4f-4080-a37d-fd2cdaa8f4c5&flowId=00d6f61a-4104-403c-a277-3b47550c2ebe#_ga=2.13256119.1083571619.1712594520-665683879.1632421582" target="_self"> Password Reset </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="Chapters" data-id="0c349d09-d14e-4252-ac2b-1d83b89a75d3" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="Chapters" href="/ashrm-affiliated-chapters" target=""> Chapters </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="132e21e5-c028-4409-b9d7-bb3b87fdc1fe" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="https://www.ashrm.org/fashrm-designation" target="_self"> FASHRM Designation </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="5c775da9-98ce-42b1-9d77-bee1c476a73c" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="https://www.ashrm.org/dfashrm-designation" target="_self"> DFASHRM Designation </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="74366c25-e122-4b43-8bcb-3dea95e86cc8" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/voices-ashrm-0" target="_self"> Voices of ASHRM </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="e1f7722e-76b8-4a76-83d5-56ed252e4cd9" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="https://ams.aha.org/eweb/DynamicPage.aspx?Site=AHA&WebCode=IndDirectory&AHABU=ASHRM&_ga=2.144716724.1454120615.1556031405-1000236590.1535141184" target=""> Member Directory </a> </li> </ul> </div> </div> </div> </div> </li> <li class="we-mega-menu-li dropdown-menu" data-level="0" data-element-type="we-mega-menu-li" description="ASHRM Annual Conference" data-id="6df233df-38da-4f19-a9f2-0d972c25c397" data-submenu="1" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="ASHRM Annual Conference" href="/annual-conference" target=""> Annual Conference </a> <div class="we-mega-menu-submenu" data-element-type="we-mega-menu-submenu" data-submenu-width="" data-class="" style="width: px"> <div class="we-mega-menu-submenu-inner"> <div class="we-mega-menu-row" data-element-type="we-mega-menu-row" data-custom-row="1"> <div class="we-mega-menu-col span12" data-element-type="we-mega-menu-col" data-width="12" data-block="" data-blocktitle="0" data-hidewhencollapse="" data-class=""> </div> </div> <div class="we-mega-menu-row" data-element-type="we-mega-menu-row" data-custom-row="0"> <div class="we-mega-menu-col span12" data-element-type="we-mega-menu-col" data-width="12" data-block="" data-blocktitle="0" data-hidewhencollapse="" data-class=""> <ul class="nav nav-tabs subul"> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="bd5c2396-c44e-4dba-9962-c712868029b9" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/annual-conference" target="_self"> 2025 Conference </a> </li> </ul> </div> </div> </div> </div> </li> <li class="we-mega-menu-li dropdown-menu" data-level="0" data-element-type="we-mega-menu-li" description="ASHRM Education Resources" data-id="ca374927-74e6-4edb-8471-c3a870bebfaf" data-submenu="1" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="ASHRM Education Resources" href="/education-ashrm" target=""> Education/Events </a> <div class="we-mega-menu-submenu" data-element-type="we-mega-menu-submenu" data-submenu-width="" data-class="" style="width: px"> <div class="we-mega-menu-submenu-inner"> <div class="we-mega-menu-row" data-element-type="we-mega-menu-row" data-custom-row="0"> <div class="we-mega-menu-col span12" data-element-type="we-mega-menu-col" data-width="12" data-block="" data-blocktitle="0" data-hidewhencollapse="" data-class=""> <ul class="nav nav-tabs subul"> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="dd92c045-9ef4-4fc1-bb01-66a3898c9217" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/education-ashrm" target="_self"> Education Programs </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="64c00820-8d88-475a-844b-8111dbe4aa2c" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/education/online-learning-library" target="_self"> Online Learning Library </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="5a66b27f-e830-4659-ad5b-52d4b2ed197c" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/ashrm-webinar-series" target="_self"> ASHRM Webinar Series </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="d061a804-4022-46bd-ba68-2b97b55fda5c" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/annual-conference" target="_self"> Annual Conference </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="ASHRM Academy" data-id="9882d4b2-bb9a-4579-a51e-bc95d7d3ba89" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="ASHRM Academy" href="/academy" target=""> ASHRM Academy </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="ASHRM Express" data-id="7a6c0488-6792-4564-8fab-d897eaa440b2" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="ASHRM Express" href="/ashrm-express-risk-management-education" target=""> ASHRM Express </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="Certified Professional in Health Care Risk Management (CPHRM)" data-id="6dfd2ef5-c9c9-4657-9f6f-05b6d03de7ee" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="Certified Professional in Health Care Risk Management (CPHRM)" href="/cphrm-exam-prep-course-options" target=""> CPHRM Exam Prep Course </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="e6a72236-41ea-4024-9e21-d6632b3709fa" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/education/hrm-core" target=""> HRM Core </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="dbacdab1-d364-478c-a8a6-58b911d5dfb7" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/education/hrm-certificate-program-modules" target=""> HRM Certificate Program </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="Enterprise Risk Management (ERM) " data-id="fade979e-4094-4971-a2fd-96c749cb607f" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="Enterprise Risk Management (ERM) " href="/education/ermcertificate" target=""> ERM Certificate Program </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="Risk Financing Certificate Program" data-id="5a23a001-66c4-4048-b03e-4a149cbc902c" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="Risk Financing Certificate Program" href="/risk-financing-certificate-program-options" target=""> Risk Financing Certificate Program </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="Patient Safety Certificate Program" data-id="e141af59-9909-47e8-af98-ff16c7a6aa9a" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="Patient Safety Certificate Program" href="/education/patient-safety-certificate" target=""> Patient Safety Certificate Program </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="Scholarships" data-id="54da91aa-3b88-498c-9cbb-f41f780397d7" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="Scholarships" href="/scholarships" target=""> Scholarships </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="5ed5d7ab-3e75-41f3-a4c7-ba3ab99ee5e5" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/education/ce_credits" target="_self"> Continuing Education Information </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="Patient Safety Week" data-id="b302c44d-5b40-4dd4-8eb2-1faccedf3120" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="Patient Safety Week" href="/resources/patient-safety-week" target=""> Patient Safety Week </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="00d59e01-0bd0-47f1-a7c1-25d6cf17e874" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/resources/hrm-week" target=""> HRM Week </a> </li> </ul> </div> </div> </div> </div> </li> <li class="we-mega-menu-li dropdown-menu" data-level="0" data-element-type="we-mega-menu-li" description="" data-id="0491aedd-5521-48d1-8b9c-ac88a39adc9d" data-submenu="1" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/about-1" target=""> About </a> <div class="we-mega-menu-submenu" data-element-type="we-mega-menu-submenu" data-submenu-width="" data-class="" style="width: px"> <div class="we-mega-menu-submenu-inner"> <div class="we-mega-menu-row" data-element-type="we-mega-menu-row" data-custom-row="0"> <div class="we-mega-menu-col span12" data-element-type="we-mega-menu-col" data-width="12" data-block="" data-blocktitle="0" data-hidewhencollapse="" data-class=""> <ul class="nav nav-tabs subul"> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="52275d83-c1ea-4a38-b19b-3207c059ccb0" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/about-1" target="_self"> About ASHRM </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="a07205d5-5b4f-4e6b-8fa0-1c86303ff82f" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/about/governance/strategic-plan" target=""> Strategic Plan </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="140696c6-3d33-4997-9032-b69e7d53670b" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/about/ashrm-leadership" target=""> Leadership </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="4a434253-2cde-451f-b68c-fd501ebc1626" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/about/staff-3" target=""> Staff </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="473c4d47-87c7-4c33-9211-505a643b47b5" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/about/news" target=""> News Releases </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="44244fad-6406-4976-b855-ee57fd1b5925" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/about/volunteers" target="_self"> Volunteer Opportunities </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="e78f9d21-0231-4636-af24-7db788d09b37" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/speaker-request" target="_self"> Request a Speaker </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="47407491-af97-4ec1-92c7-d42c64586bce" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/about/sponsorship-opportunities" target=""> Sponsorship </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="187e26f3-643a-48ce-b2fc-b26e8f45cc4d" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/ashrm-awards-and-recognition-program" target="_self"> Awards and Recognition </a> </li> </ul> </div> </div> </div> </div> </li> <li class="we-mega-menu-li dropdown-menu" data-level="0" data-element-type="we-mega-menu-li" description="" data-id="8c5b5c35-001f-4aff-8111-1d752719ae3b" data-submenu="1" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/pubs" target=""> Resources </a> <div class="we-mega-menu-submenu" data-element-type="we-mega-menu-submenu" data-submenu-width="" data-class="" style="width: px"> <div class="we-mega-menu-submenu-inner"> <div class="we-mega-menu-row" data-element-type="we-mega-menu-row" data-custom-row="0"> <div class="we-mega-menu-col span12" data-element-type="we-mega-menu-col" data-width="12" data-block="" data-blocktitle="0" data-hidewhencollapse="" data-class=""> <ul class="nav nav-tabs subul"> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="da05b4d6-b013-45dc-99f2-405d3905bf3d" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/resource-repository-ashrm" target="_self"> Resource Library </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="982527d4-5bb9-4150-a86d-dd4905d326b5" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/ashrm-publications-bookstore" target=""> Publications </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="77b4eca1-b979-4ad9-8093-b417f924eb0d" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="https://careers.ashrm.org/" target=""> Career Center </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="c9ac46eb-80a1-4815-ac17-87461d1bc8de" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/pubs/journal" target=""> JHRM Journal </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="b0aeab50-91fa-4203-85bf-443b670c2bcd" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/ashrm-podcast" target="_self"> ASHRM Podcast </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="a22e04e0-b1d7-4208-b8ab-85569a1681a9" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/whitepapers" target=""> White Papers </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="b10b1529-f5cb-4229-a777-22a0147c1e74" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="https://exchange.ashrm.org/blogs" target=""> Forum Blog </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="a15d6604-564f-48f5-9d72-0f956687cb32" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="http://ashrmvendorsdirectory.com/" target=""> Vendor Directory </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="97eb1fcb-2b7e-4e39-a9e0-8e774d59dd6f" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/about/hrm_overview" target=""> Professional Overview </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="Enterprise Risk Management (ERM) Resources " data-id="91c65424-2cea-4826-b453-d0c3f91c1cb4" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="Enterprise Risk Management (ERM) Resources " href="/resources/erm-resources" target="_self"> ERM Resources </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="30a90433-f774-4d6d-ab07-c7b7c77a2887" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/resources-1" target=""> Toolkits </a> </li> </ul> </div> </div> </div> </div> </li> <li class="we-mega-menu-li dropdown-menu" data-level="0" data-element-type="we-mega-menu-li" description="" data-id="e7db4535-997b-4cc3-803c-a4e1a2330052" data-submenu="1" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/education/cphrm" target="_self"> Certification </a> <div class="we-mega-menu-submenu" data-element-type="we-mega-menu-submenu" data-submenu-width="" data-class="" style="width: px"> <div class="we-mega-menu-submenu-inner"> <div class="we-mega-menu-row" data-element-type="we-mega-menu-row" data-custom-row="0"> <div class="we-mega-menu-col span12" data-element-type="we-mega-menu-col" data-width="12" data-block="" data-blocktitle="0" data-hidewhencollapse="" data-class=""> <ul class="nav nav-tabs subul"> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="dd690f2f-b48d-406c-b691-003cb675c204" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/education/cphrm" target=""> CPHRM Certification </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="0b4c595a-ac04-4413-9743-8f3080e06be4" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/cphrm-exam-prep-course-options" target=""> CPHRM Exam Prep Course </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="200cdb8d-e6cf-4357-a5f0-3ba0f6117d73" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/ashrm-cphrm-exam-preparation-guide-7th-edition" target=""> CPHRM Exam Study Guide </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="b66853c8-d915-4407-a507-978babb048dc" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/guide-cphrm-exam-claims-litigation-domain" target="_self"> Guide to Claims & Litigation Domain </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="478116fd-3c71-4180-b1b2-48d5625814e5" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/guide-cphrm-exam-clinical-patient-safety-domain" target="_self"> Guide to Clinical Patient Safety Domain </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="97e05eba-d623-4033-ac35-2e30cc518b05" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/guide-cphrm-exam-health-care-operations-domain" target="_self"> Guide to Health Care Operations Domain </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="2be346fa-30d6-4cc4-9859-4a8a7ad4b432" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="/guide-cphrm-exam-legal-regulatory-domain" target="_self"> Guide to Legal & Regulatory Domain </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="db3a667c-8aeb-4b3f-ad7d-2314197c43f3" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/guide-cphrm-exam-risk-financing-domain" target=""> Guide to Risk Financing Domain </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="91a20d97-04d3-41e9-ae3d-aa2f87f56b21" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="https://www.aha.org/career-resources/certification-center/cphrm" target=""> AHA Certification Center </a> </li> <li class="we-mega-menu-li" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="8fabb1af-8b25-40c5-8d28-1bb18e895b52" data-submenu="0" data-hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target="_self"> <a class="we-mega-menu-li" title="" href="https://ams.aha.org/eweb/DynamicPage.aspx?site=aha&WebCode=runreports&RedirectUrl=https%3A//ams.aha.org/eweb/Reports/ReportStart.aspx%3FReportKey%3Dc61e4e61-dc4e-4cc3-a20c-790963bebfd3%26cpg_code%3Dcphrm%26new_certs%3Dno" target="_self"> CPHRM Current Certificants </a> </li> </ul> </div> </div> </div> </div> </li> </ul> </div> </nav> </div> </div> </div> </div> </div> </nav> </div> </div> </section> </div> </header> <main id="main-content" role="main"> <div class="layout-content"> <div> <div data-drupal-messages-fallback class="hidden"></div><div id="block-ashrm-mainpagecontent"> <article class="dynamic-page--node"> <div class="container edp-container"> <div class=""> <div class="dynamic-container"> <div class="spacer dynamic-main "> <section class="page-maincontent"> <div class="body"><p><img src="https://www.ashrm.org/sites/default/files/2023-03/CPHRM-Health-care-operations-Banner_v2.png"></p><div class="row"><div class="col-lg-6 col-md-6 col-sm-12"><h1>Guide to the CPHRM Exam Health Care Operations Domain</h1><p><span style="background-color:rgb(255,255,255);color:rgb(99,102,106);"><span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:"Helvetica Neue", Helvetica, Arial, sans-serif;font-size:21px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:300;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">Now Available for ASHRM Members and Nonmembers</span></span></p><p>The Guide to the CPHRM Exam Health Care Operations Domain provides an outline of the core competencies and learning objectives for the health care operations portion of the exam as well as a sample of the type of questions on the CPHRM Exam.</p><p>Discover what Health Care Operations areas you need to focus on when preparing for the CPHRM Exam today!</p><p> </p><div style="border:1px solid #9d2235;margin-bottom:20px;margin-right:20px;margin-top:0px;padding-bottom:10px;padding-left:20px;padding-right:10px;padding-top:0px;width:320px;"><h3>Download Guide to the CPHRM Exam Health Care Operations Domain</h3><p>Please enter your information below to receive a download link.</p><p> </p><p><script src="//sponsors.aha.org/js/forms2/js/forms2.min.js"></script></p><form id="mktoForm_3093"> </form><p><script>MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 3093);</script></p></div></div><div class="col-lg-6 col-md-6 col-sm-12"><img src="https://www.ashrm.org/sites/default/files/2023-03/CPHRM_Book-Cover-Recovered.png" alt="CPHRM Guide Book cover"><h2>What's Inside:</h2><ul><li>Introduction</li><li>Exam Specifications</li><li>Health Care Operations Practice Questions</li><li>Continued Learning Resources</li></ul><p> </p><div style="border:1px solid rgb(99, 102, 106);margin-bottom:20px;margin-right:20px;margin-top:0px;padding-bottom:10px;padding-left:20px;padding-right:10px;padding-top:0px;"><h2>Related Resources</h2><img style="float:right;margin-left:20px;" src="https://www.ashrm.org/sites/default/files/2023-03/Health-Care-Operations-CPHRM.jpg" alt="CPHRM course image" width="200" height="200"><h4><a href="https://www.ashrm.org/practice-exam-health-care-operations">CPHRM Exam Practice Questions: Health Care Operations Domain</a></h4><p>This interactive program features 25 multiple-choice practice questions to assess your knowledge of the 12 core health care operations competencies in the CPHRM Exam. Each selection includes a rationale and reference materials to guide your studies.</p></div></div></div></div> </section> </div> <div class="clear"></div> <div class="views-element-container"> <section class="resource-filter-block top-level-view js-view-dom-id-e60e64a159d6189491fbced206a77964f93c22be4d02bcd7b157b7c69a5f0d0c resource-block"> <div class="panel"> <header class="panel-heading"> <h3>Related Resources</h3> </header> <div class="panel-body"> <div class="resource-view"> <div class="views-row"> <div class="views-field views-field-field-type"> <div class="field-content">Magazine & Journal Articles</div> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/education/journalCE/social-inflation-hrm" hreflang="en">ASHRM Journal: Social inflation and health care risk management</a></span> </div><div class="views-field views-field-body"> <div class="field-content">This paper examines the concept of social inflation as it affects medical malpractice insurance claims, a phenomenon that warrants monitoring by risk…</div> </div></div> <div class="views-row"> <div class="views-field views-field-field-type"> <div class="field-content">On-Demand Educational Webinars</div> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/education/webinars/cphrm-review-game" hreflang="en">ASHRM CPHRM Review Game</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Celebrate HRM Week with a fun, ASHRM review game that will help you prepare for the CPHRM exam.</div> </div></div> <div class="views-row"> <div class="views-field views-field-field-type"> <div class="field-content">Magazine & Journal Articles</div> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/education/journalCE/health-systems-journey-preventing-workplace-violence" hreflang="en">A Health System’s Journey to Preventing Workplace Violence: Use of Multidisciplinary Teamwork to Unify Efforts Across a Health System</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Earn 1 Continuing Education Credit with JHRM article "A health system’s journey to preventing workplace violence: Use of multidisciplinary teamwork…</div> </div></div> <div class="views-row"> <div class="views-field views-field-field-type"> <div class="field-content">CPHRM Exam Prep</div> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/cphrm-exam-preparation-flashcards" hreflang="en">CPHRM Exam Preparation Flashcards</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Prepare for the CPHRM Certification exam with 230 flashcards featuring 5 exam domains.</div> </div></div> <div class="views-row"> <div class="views-field views-field-field-type"> <div class="field-content">On-Demand Educational Webinars</div> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/education/webinars/responding-to-client-needs-navigating-risk-quality" hreflang="en">Webinar: Responding to Client Needs: Navigating Risk & Quality Management </a></span> </div><div class="views-field views-field-body"> <div class="field-content">Gain practical knowledge, exchange ideas, and discover solutions that can enhance risk management practices in the clinical area.</div> </div></div> <div class="views-row"> <div class="views-field views-field-field-type"> <div class="field-content">Magazine & Journal Articles</div> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/education/journalCE/violence-in-health-care-workplace-erm-solutions" hreflang="en">Journal Article: Violence in the Health Care Workplace and ERM Solutions</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Earn 1 Continuing Education Credit with JHRM article "Violence in the Health Care Workplace and ERM Solutions."</div> </div></div> </div> </div> <nav class="pager" role="navigation" aria-labelledby="pagination-heading"> <h4 id="pagination-heading" class="visually-hidden">Pagination</h4> <ul class="pager__items js-pager__items"> <li class="pager__item is-active"> <a href="?page=0" title="Current page" aria-current="page"> <span class="visually-hidden"> Current page </span>1</a> </li> <li class="pager__item"> <a href="?page=1" title="Go to page 2"> <span class="visually-hidden"> Page </span>2</a> </li> <li class="pager__item"> <a href="?page=2" title="Go to page 3"> <span class="visually-hidden"> Page </span>3</a> </li> <li class="pager__item"> <a href="?page=3" title="Go to page 4"> <span class="visually-hidden"> Page </span>4</a> </li> <li class="pager__item"> <a href="?page=4" title="Go to page 5"> <span class="visually-hidden"> Page </span>5</a> </li> <li class="pager__item"> <a href="?page=5" title="Go to page 6"> <span class="visually-hidden"> Page </span>6</a> </li> <li class="pager__item pager__item--next"> <a href="?page=1" title="Go to next page" rel="next"> <span class="visually-hidden">Next page</span> <span aria-hidden="true">Next ›</span> </a> </li> <li class="pager__item pager__item--last"> <a href="?page=5" title="Go to last page"> <span class="visually-hidden">Last page</span> <span aria-hidden="true">Last »</span> </a> </li> </ul> </nav> </div> </section> </div> </div> <div class="related-topics-container col-md-9"> <div class="field_topics"> <div><a href="/topics/operational-erm-domain" class="topic" hreflang="en">Operational ERM Domain</a></div> <div><a href="/topics/certified-professional-healthcare-risk-management-cphrm" hreflang="en">Certified Professional in Healthcare Risk Management (CPHRM)</a></div> </div> </div> </div> </div> </article> <aside id="related-resources" class="related-resources"> <div class="container"> <div class="views-element-container"> <section class="resource-data-block top-level-view js-view-dom-id-86fb6f2cef7621409877413d6dc6d2c77214dc87068f18f090498ec58955fe5e resource-block"> <header class="resource-block-header"> <h3 class="resource-block-title"> <small>Related</small><br>Data & Insights </h3> </header> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/guide-cphrm-exam-risk-financing-domain-download" hreflang="en">Guide to the CPHRM Exam Risk Financing Domain - Download</a></span> </div><div class="views-field views-field-created-1"> <span class="field-content"><time datetime="2022-02-02T13:24:01-06:00">Feb 2, 2022</time> </span> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/physician-office-risk-management-playbook" hreflang="en">Physician Office Risk Management Playbook</a></span> </div><div class="views-field views-field-created-1"> <span class="field-content"><time datetime="2021-04-28T11:19:41-05:00">Apr 28, 2021</time> </span> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/pubs" hreflang="en">Publications & Resources</a></span> </div><div class="views-field views-field-created-1"> <span class="field-content"><time datetime="2019-03-04T00:00:00-06:00">Mar 4, 2019</time> </span> </div></div> </div> </div>  <div class="swiper-button-prev"></div> <div class="swiper-button-next"></div> </section> </div> <div class="views-element-container"> <section class="resource-events-block top-level-view js-view-dom-id-2667fcebd429adc202e9bf6834534a1743f9dc6be974cfc42d8d477f10d617e7 resource-block"> <header class="resource-block-header"> <h3 class="resource-block-title"> <small>Related</small><br>Events & Education </h3> </header> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/ashrm-2025-conference" hreflang="en">ASHRM 2025 Conference</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2025-09-28T07:00:00-05:00">Sep 28, 2025 - 07:00 AM</time> - <time datetime="2025-09-30T16:00:00-05:00">Sep 30, 2025 - 04:00 PM</time> </div> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/aligning-value-based-care-reimbursement-models-and-quality-care-seniors-and-health-care-providers" hreflang="en">Aligning Value-Based Care Reimbursement Models and Quality of Care for Seniors and Health Care Providers</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2025-03-19T12:00:00-05:00">Mar 19, 2025 - 12:00 PM</time> - <time datetime="2025-03-19T13:00:00-05:00">Mar 19, 2025 - 01:00 PM</time> </div> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/making-case-change-improving-handoffs" hreflang="en">Making the Case for Change: Improving Handoffs</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2025-02-12T12:00:00-06:00">Feb 12, 2025 - 12:00 PM</time> - <time datetime="2025-02-12T13:00:00-06:00">Feb 12, 2025 - 01:00 PM</time> </div> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/mindfulness-for-busy-mind" hreflang="en">Mindfulness for the Busy Mind</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2024-12-06T12:00:00-06:00">Dec 06, 2024 - 12:00 PM</time> - <time datetime="2024-12-06T13:00:00-06:00">Dec 06, 2024 - 01:00 PM</time> </div> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/ashrm-annual-conference-2024" hreflang="en">ASHRM 2024 Annual Conference | Virtual</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2024-11-06T12:00:00-06:00">Nov 06, 2024 - 12:00 PM</time> - <time datetime="2024-11-08T15:00:00-06:00">Nov 08, 2024 - 03:00 PM</time> </div> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/ashrm-2024-conference" hreflang="en">ASHRM 2024 Conference</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2024-10-06T09:59:31-05:00">Oct 06, 2024 - 09:59 AM</time> - <time datetime="2024-10-09T09:59:31-05:00">Oct 09, 2024 - 09:59 AM</time> </div> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/uncovering-mystery-risk-management-ambulatory-care" hreflang="en">Uncovering the Mystery of Risk Management in the Ambulatory Care Setting: How to Minimize your Risk and Improve Patient Outcomes</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2024-09-04T12:00:00-05:00">Sep 04, 2024 - 12:00 PM</time> - <time datetime="2024-09-04T13:00:00-05:00">Sep 04, 2024 - 01:00 PM</time> </div> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/ashrm-express-2024" hreflang="en">ASHRM Express 2024</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2024-08-05T08:00:00-05:00">Aug 05, 2024 - 08:00 AM</time> - <time datetime="2024-08-10T15:00:00-05:00">Aug 10, 2024 - 03:00 PM</time> </div> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/cphrm-review-game" hreflang="en">ASHRM CPHRM Review Game</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2024-06-20T12:00:00-05:00">Jun 20, 2024 - 12:00 PM</time> - <time datetime="2024-06-20T13:00:00-05:00">Jun 20, 2024 - 01:00 PM</time> </div> </div></div> <div class="article views-row"> <div class="views-field views-field-title"> <span class="field-content"><a href="/education-events/ashrm-academy-2024" hreflang="en">ASHRM Academy 2024</a></span> </div><div class="views-field views-field-field-start-date-time"> <div class="field-content"><i class="fa fa-calendar-o fa-fw" aria-hidden="true"></i> <time datetime="2024-04-15T10:00:00-05:00">Apr 15, 2024 - 10:00 AM</time> - <time datetime="2024-04-20T15:00:00-05:00">Apr 20, 2024 - 03:00 PM</time> </div> </div></div> </div> </div>  <div class="swiper-button-prev"></div> <div class="swiper-button-next"></div> </section> </div> </div> </aside> </div> </div> </div> </main> <footer id="global-footer" class="global-footer edp-global-footer" role="contentinfo"> <div class="container"> <section class="edp-footer row"> <div class="edp_footer_logo col-md-12"> <a href="/" class="edp_logo"> <img src="/sites/default/files/styles/edp_logo/public/ashrm/ASHRM-Logo_WHITE.png?itok=201g1Vln" alt="ashrm site logo" /> </a> </div> <div class="edp_footer_nav col-md-12"> <ul class="nav navbar-nav"> <li> <a href="" title="Contact Us">American Society for Health Care Risk Management</a> <ul> <li> <a href="https://www.google.com/maps/place/American+Hospital+Association/@41.8847997,-87.6385056,17z/data=!3m1!4b1!4m5!3m4!1s0x880e2cb82fc3fe7d:0x5f73dad91592f519!8m2!3d41.8847997!4d-87.6363116">155 North Wacker, Suite 400, Chicago, IL 60606</a> </li> <li> <a href="tel: 312-422-3860">(312) 422-3980</a> </li> <li> <a href="mailto:ASHRM@aha.org">ASHRM@aha.org</a> </li> </ul> </li> <li> <a href="/sign-up-for-ashrm-newsletters" title="Stay in touch with ASHRM">Sign up for emails</a> </li> <li> <a href="/about/sponsorship-opportunities" title="Affiliated Chapters">Sponsorship & Advertising</a> </li> <li> <a href="https://careers.ashrm.org/" title="Career Center">Career Center</a> </li> </ul> </div> <div class="edp_footer_blurb col-md-12"> <ul class="list-inline pull-right" id="footer-social"> <li><a href="https://twitter.com/ashrmaha" rel="noopener noreferrer nofollow" target="_blank"><i class="fa-brands fa-x-twitter fa-fw"><span class="sr-only">Twitter</span></i></a></li> <li><a href="https://www.youtube.com/@ASHRM" rel="noopener noreferrer nofollow" target="_blank"><i class="fa fa-youtube-play fa-fw"><span class="sr-only">YouTube</span></i></a></li> <li><a href="https://www.facebook.com/pages/American-Society-For-Healthcare-Risk-Management/490133251074768" rel="noopener noreferrer nofollow" target="_blank"><i class="fa fa-facebook fa-fw"><span class="sr-only">Facebook</span></i></a></li> <li><a href="https://www.linkedin.com/company/3222589/" rel="noopener noreferrer nofollow" target="_blank"><i class="fa fa-linkedin fa-fw"><span class="sr-only">Instagram</span></i></a></li> </ul> </div> </section> <hr class="hidden-xs hidden-sm"> <div class="footer-bottom small"> <div class="clearfix"> <ul id="footer-copy" class="list-inline pull-left"> <li> © 2025 by the American Hospital Association. All rights reserved. </li> <li> <a href="https://www.aha.org/2022-07-14-privacy-policy" target="_blank">Privacy Policy</a> </li> <li> <a href="https://www.aha.org/2023-05-18-health-forum-inc-california-consumer-privacy-act-request-form" target="_blank">Do Not Sell or Share My Personal Information</a> </li> <li> <a href="https://www.aha.org/2022-07-14-termsofuse" target="_blank">Terms of Use</a> </li> </ul> </div> <div class="clearfix"> <span id="footer-copy">Noncommercial use of original content on www.aha.org is granted to AHA Institutional Members, their employees and State, Regional and Metro Hospital Associations unless otherwise indicated. AHA does not claim ownership of any content, including content incorporated by permission into AHA produced materials, created by any third party and cannot grant permission to use, distribute or otherwise reproduce such third party content. <a href="https://askrc.libraryresearch.info/reft100.aspx?key=ExtPerm" target="_blank">Request permission to reproduce AHA content</a>.</span> </div> </div> </div> </footer> </div> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/687901","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"ajaxPageState":{"libraries":"eJxVjEsSgyAQRC8EciRrDK2Q8KsZULl9grrJpqve6-omR2YLeaGgXzmWnJCqKPrZwqi1F_apXiyNd_T3XcrhC_iG2YGCGTHnHbx7HIrEcTQLCZSlSoE62CxwtPvMomDLXeKswaePsdwKhelBJV0qnv34E3PlRG86_0TMtgWoA3PERhGpmTVznA7oIfQweuWcKpL9AjxSWx4","theme":"ashrm","theme_token":"VJ57vbMRLh3bZ09eX3TZ87Zos2zeEUErBSj48_XMZ3I"},"ajaxTrustedUrl":{"form_action_p_pvdeGsVG5zNF_XLGPTvYSKCf43t8qZYSwcfZl2uzM":true},"dataLayer":{"defaultLang":"en","languages":{"en":{"id":"en","name":"English","direction":"ltr","weight":0}}},"data":{"extlink":{"extTarget":true,"extTargetAppendNewWindowLabel":"(opens in a new window)","extTargetNoOverride":true,"extNofollow":true,"extNoreferrer":false,"extFollowNoOverride":true,"extClass":"0","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"^(.+\\.)?(thecarefund|aha|ashhra|academicprogression|ahe|aone|hret-hiin|shsmd|hhnmag|energytocare|chnafinder|nubc|ahrmm|ashe|hsr|ifdhe|equity|hfmmagazine)\\.(com|org|net)","extInclude":"","extCssExclude":"a.referlink, #ctaCarousel","extCssInclude":"","extCssExplicit":"","extAlert":false,"extAlertText":"This link will take you to an external web site. We are not responsible for their content.","extHideIcons":false,"mailtoClass":"0","telClass":"","mailtoLabel":"(link sends email)","telLabel":"(link is a phone number)","extUseFontAwesome":false,"extIconPlacement":"append","extFaLinkClasses":"fa fa-external-link","extFaMailtoClasses":"fa fa-envelope-o","extAdditionalLinkClasses":"","extAdditionalMailtoClasses":"","extAdditionalTelClasses":"","extFaTelClasses":"fa fa-phone","whitelistedDomains":null,"extExcludeNoreferrer":""}},"views":{"ajax_path":"\/views\/ajax","ajaxViews":{"views_dom_id:2667fcebd429adc202e9bf6834534a1743f9dc6be974cfc42d8d477f10d617e7":{"view_name":"edp_resources","view_display_id":"related_events_block","view_args":"","view_path":"\/node\/687901","view_base_path":null,"view_dom_id":"2667fcebd429adc202e9bf6834534a1743f9dc6be974cfc42d8d477f10d617e7","pager_element":0},"views_dom_id:86fb6f2cef7621409877413d6dc6d2c77214dc87068f18f090498ec58955fe5e":{"view_name":"edp_resources","view_display_id":"related_data_block","view_args":"","view_path":"\/node\/687901","view_base_path":null,"view_dom_id":"86fb6f2cef7621409877413d6dc6d2c77214dc87068f18f090498ec58955fe5e","pager_element":0},"views_dom_id:70ed3a1d6c5aa0fef725d2a66b78be3815a929dc87891d98996a7e208be4a899":{"view_name":"edp_resources","view_display_id":"related_news_block","view_args":"687901","view_path":"\/node\/687901","view_base_path":null,"view_dom_id":"70ed3a1d6c5aa0fef725d2a66b78be3815a929dc87891d98996a7e208be4a899","pager_element":0}}},"csp":{"nonce":"uSztjuyGyodkBo9EER_WxA"},"user":{"uid":0,"permissionsHash":"81fd3db2a8ba11ce9135063ff4e1335e472130232bd22c8287b91afbce142c31"}}</script> <script src="/sites/default/files/js/js_DQC9jLupYHRxHwwoUtvFe_2XgSRPAwhonamHBK0aw1w.js?scope=footer&delta=0&language=en&theme=ashrm&include=eJwtzEEOwyAMRNEL0XCmoViF1AHLdki4faskm5GeNPoZDsYkjYkKRu1qgbLEBKOAgmhHFdLVbuw6aD4QJfcpWptf_nBP4Ne7b9IbNf-_rOh2p-h0ru0bs-4CXh6GUemweO2CFecPge03UQ"></script> </body> </html>