HelpDesk: Sub-Processors | HelpDesk Help Center

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clipboard</span> <textarea data-target="copy-button.text" readonly class="c-copy-button__textarea">https://www.helpdesk.com/help/helpdesk-sub-processors/</textarea> </div> </div> </div> </div> </div> </div> <div class="o-wrapper" > <article class="o-container u-Pb-lg" data-controller="sticky-aside" itemscope itemtype="https://schema.org/BlogPosting"> <meta itemprop="mainEntityOfPage" itemscope itemtype="https://schema.org/WebPage" itemid="https://www.helpdesk.com/help/helpdesk-sub-processors/" /> <div class="lg:u-flex u-content-between u-flex-wrap u-Mb-md lg:u-mb-0 " data-target="sticky-aside.flex"> <div class="lg:u-basis-8 u-Pr-2xs"> <h1 itemprop="headline" class="u-Mb-sm md:u-Mb-lg" ><span class="b--u-text-3xl">HelpDesk: Sub-Processors</span></h1> <div class="u-flex u-flex-wrap u-Pb-md md:u-Pb-lg lg:u-Pb-xl"><div class="u-flex u-items-center u-basis-12 md:u-basis-auto u-mr-lg u-mb-lg md:u-mb-0" itemprop="author" itemscope itemtype="https://schema.org/Person"><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_48,h_48,c_fill/hd-help/weronika-masternak.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_96,h_96,c_fill/hd-help/weronika-masternak.png 2x" class="u-w-fit u-mr-md u-ml-0 b--u-rounded-full" width="48"><div itemprop="name">Weronika Masternak</div> </div><div class="u-flex u-items-center u-mr-lg sm:u-mr-xl"> <img src="/help/icons/time.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span>5 min read</span> </div> <div class="u-flex u-items-center"> <img src="/help/icons/update.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span itemprop="dateModified">updated: Oct 10, 2024</span> </div> </div> </div> <div class="u-hidden" itemprop="publisher" itemscope itemtype="https://schema.org/Organization"> <span itemprop="name">HelpDesk</span> <div itemprop="logo" itemscope itemtype="https://schema.org/ImageObject"> <img src="/helpdesk.079e50c82e62f243a09908ae8eb083206906b4ba8432d51c72ff9aad3244dcd5.svg" alt="HelpDesk Logo" itemprop="url" /> <meta itemprop="width" content="158" /> <meta itemprop="height" content="29" /> 158 29 </div> </div><aside class="lg:u-basis-4 lg:u-pl-lg c-toc" data-target="sticky-aside.aside" data-action="mouseover->sticky-aside#open mouseout->sticky-aside#close click->sticky-aside#toggle" > <div class="c-toc__wrapper lg:u-py-xl lg:u--my-xl u-bg-white u-border-gray-900" data-target="sticky-aside.wrapper" > <div class="xl:u-pr-xl"> <div class="c-toc__open b--u-text-xs b--u-text-bold u-py-xs u-px-sm u-mr-lg u-bg-gray-900">« CONTENTS</div> <p class="b--u-text-base b--u-text-bold lg:u-pl-lg u-mb-0 u-text-gray-300 u-py-md c-toc__title u-border-t u-border-b u-border-gray-800" id="hc-toc-heading">CONTENTS</p> <nav id="TableOfContents"> <ul> <li><a href="#sub-processing-and-text-inc">Sub-processing and Text, Inc.</a></li> <li><a href="#safeguards-in-use-and-selection-process">Safeguards in-use and selection process</a></li> <li><a href="#sub-processors">Sub-Processors</a></li> <li><a href="#infrastructure-and-storage">Infrastructure and storage</a></li> <li><a href="#ai-enabled-functionality">AI-enabled functionality</a></li> <li><a href="#accounting-and-payment-processing">Accounting and payment processing</a></li> <li><a href="#communication-and-support-services">Communication and support services</a></li> <li><a href="#user-feedback-and-work-optimization">User feedback and work optimization</a></li> </ul> </nav> </div> </div> </aside><div class="c-hc-article-content b--u-text-base c-hc-article-content--first c-toc__parent-content u-maxw-8 u-Mt-md lg:u-mt-0 lg:u-basis-8" itemprop="articleBody" data-target="sticky-aside.content"> <p>Our goal is to provide the highest quality products and maintain security on multiple levels, such as technical, operational, and legal. To ensure this, we use certain Sub-Processors, so-called third-party processing tools.</p> <p>HelpDesk is a property of Text, Inc.</p> <p>Our product meets <a href="https://www.livechat.com/general-data-protection-regulation/">GDPR requirements</a>.</p> <p>HelpDesk’s <a href="https://www.helpdesk.com/legal/privacy-policy/">Privacy Policy</a> and <a href="https://www.helpdesk.com/legal/terms-of-use/">Terms and Conditions</a>.</p> <p>Below you can find a copy of the information about <a href="https://www.livechat.com/help/livechat-list-of-subprocessors/">Sub-Processors selection criteria and our quality assurance</a>.</p> <h2 id="sub-processing-and-text-inc">Sub-processing and Text, Inc.<a href="#sub-processing-and-text-inc" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/helpdesk-sub-processors/#sub-processing-and-text-inc" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>By Sub-Processor, we mean the third-party processor that we use to facilitate the delivery of our products. Text, Inc. uses Sub-Processors, one of them being our affiliate company, TEXT S.A., and selects them according to internal high-quality standards to ensure data integrity and safety. Furthermore, Text, Inc. uses a commercially reasonable selection process to choose the best and most reliable processors. It also uses:</p> <h2 id="safeguards-in-use-and-selection-process">Safeguards in-use and selection process<a href="#safeguards-in-use-and-selection-process" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/helpdesk-sub-processors/#safeguards-in-use-and-selection-process" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>Text, Inc. safeguards its relation with Sub-Processors by the contractual relationship - we sign Data Processing Agreement with each of our Sub-Processors - establishing data safety standards which should be at least meeting our minimum requirements used in our DPA offered to the customers.</p> <p>Below are some of the outlined standards that we require of all Sub-Processors that we appoint.</p> <ul> <li>Our Sub-Processors shall implement and maintain appropriate technical and organizational measures (including measures consistent with those to which we are contractually committed).</li> <li>Our Sub-Processors are from the US and Europe mostly. If we decide to appoint the Sub-Processors from the other country we always make sure other legal transfer mechanisms apply to such data processing.</li> <li>Our Sub-Processors process only the data that are absolutely necessary for the purpose (and none more than that).</li> <li>Our Sub-Processors are entitled to process personal data only in accordance with the data controller’s instructions.</li> <li>We require cooperation and assistance from our Sub-Processors when it comes to a data breach or processing of a data controller’s requests.</li> <li>Our Sub-Processors are obliged to ensure that their personnel is reliable, trained, and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable by the data protection laws.</li> </ul> <h2 id="sub-processors">Sub-Processors<a href="#sub-processors" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/helpdesk-sub-processors/#sub-processors" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>Text, Inc. is dedicated to keeping always up-to-date lists of Sub-Processors.</p> <p>Please note that this policy does not grant to customers any additional rights or remedies and should not be treated as a binding agreement but only a policy aiming to explain and clarify the process of processors’ appointments.</p> <p>Text, Inc. appoints different categories of Sub-Processors that help us to maintain the product effectively and efficiently. Here, you can find the list of Text, Inc.’s third-party service providers (“Sub-Processors”) with access to end-users data within customer’s account.</p> <h2 id="infrastructure-and-storage">Infrastructure and storage<a href="#infrastructure-and-storage" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/helpdesk-sub-processors/#infrastructure-and-storage" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>Text, Inc. does not provide its own storage centers and uses Sub-Processors delivering reliable infrastructure to maintain data storage. (For more info check our <a href="https://www.livechat.com/legal/data-storage-hosting-policy/">Data Storage and Hosting Policy</a>).</p> <p>We use Sub-Processors that facilitate document storage to enable fact and safe documents signing upon customer’s requests. Text, Inc. delivers four products to numerous customers - we use CRMs to organize customers’ data.</p> <ol> <li>Amazon Web Services LLC – file storage through Amazon AWS product (Data stored in USA).</li> <li>Cloudflare, Inc. – DNS provider (Data stored in USA, EU).</li> <li>Dropbox, Inc. – storage of documents (Data stored in USA).</li> <li>Google, LLC - email services, internal docs storage, cloud services through Google Cloud Platform (Data stored in USA, EU).</li> <li>IBM (server provider) – server provider, CDN provider (Data stored in USA, EU).</li> <li>Atlassian Corporation PLC (Jira product) – maintain tasks (Data stored in various locations worldwide).</li> </ol> <h2 id="ai-enabled-functionality">AI-enabled functionality<a href="#ai-enabled-functionality" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/helpdesk-sub-processors/#ai-enabled-functionality" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>We engage Sub-Processors that utilize AI models to enhance operations and provide a better customer experience.</p> <ol> <li>OpenAI OpCo, LLC - communication and customer service enrichment (Data stored in the US and various locations worldwide).</li> </ol> <h2 id="accounting-and-payment-processing">Accounting and payment processing<a href="#accounting-and-payment-processing" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/helpdesk-sub-processors/#accounting-and-payment-processing" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>We employ tools that collect your recurring payments and deliver us analytics concerning payment processing. We use this type of product to ensure that your payment is processed on top-notch standards by the market leaders in this field.</p> <ol> <li>200 OK, LLC – payment analytics through Profitwell product</li> <li>ChartMogul Ltd. – billing statistics through Chartmogul product</li> <li>Recurly, Inc. – payment processing</li> <li>Xero Limited – accounting services</li> </ol> <h2 id="communication-and-support-services">Communication and support services<a href="#communication-and-support-services" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/helpdesk-sub-processors/#communication-and-support-services" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>We employ tools that help us to maintain communication both internally and with our customers/trial users or potential customers.</p> <ol> <li>AutopilotHQ, Inc. – email services through Autopilot product</li> <li>Campaign Monitor Pty Ltd – email services through Campaign monitor product</li> <li>Google, LLC – email services, internal docs storage (Data stored in USA, EU)</li> <li>Slack Technologies, Inc. – internal communication through Slack product</li> <li>Smooch Technologies Inc. – multichannel communication provider</li> <li>Twilio, Inc., Twilio Ireland Limited – user SMS service through Twilio product</li> <li>The Rocket Science Group, LLC – email services through Mailchimp product</li> <li>Wildbit, LLC – email services through the Postmark product</li> <li>Woodpecker.co Sp. z o.o. – email service through Woodpecker product</li> <li>ActiveCampaign, LLC – email services through the Postmark product (Data stored in USA).</li> </ol> <h2 id="user-feedback-and-work-optimization">User feedback and work optimization<a href="#user-feedback-and-work-optimization" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/helpdesk-sub-processors/#user-feedback-and-work-optimization" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>We’re constantly improving our products to fit our customers’ needs. That’s why we use tools that help us to collect and organize data about our product performance.</p> <ol> <li>Amplitude, Inc. – statistic/usage data product</li> <li>Civilized Discourse Construction Kit, Inc. – community forum platform</li> <li>FullStory, Inc. – customer experience optimization (analytics engine) (Data stored in USA)</li> <li>HotJar Ltd. – customer experience optimization (analytics engine) (Data stored in USA, EU)</li> <li>Widgix, LLC dba SurveyGizmo – surveys services through SurveyGizmo product</li> <li>Yesware, Inc. – sales Productivity Platform</li> <li>OÜ Qualitista (Klaus) - customer experience optimization (Data stored in USA, EU)</li> </ol> <p>In case of any questions or doubts concerning the appointment of Sub-Processors, let us know via <a href="mailto:support@helpdesk.com">support@helpdesk.com</a>.</p> <meta itemprop="description" content="Our goal is to provide the highest quality products and maintain security on multiple levels, such as technical, operational, and legal. 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data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Product" data-events-content2="Pricing" > Pricing </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/tour/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Product" data-events-content2="Tour" > Tour </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benefits/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Product" data-events-content2="Benefits" > Benefits </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Product" data-events-content2="Features" > Features </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/services/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Product" data-events-content2="Services" > Services </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/secure-service-desk/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Product" data-events-content2="Security" > Security </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/help-desk-reviews/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Product" data-events-content2="HelpDesk Reviews" > HelpDesk Reviews 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data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="Service Desk Software" > Service Desk Software </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/it-help-desk/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="IT Help Desk" > IT Help Desk </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/web-help-desk/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="Web Help Desk" > Web Help Desk </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/app/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="Help Desk App" > Help Desk App </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/remote-support/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="Online Help Desk" > Online Help Desk </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/saas-help-desk/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="SaaS Help Desk" > SaaS Help Desk </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/cloud/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="Cloud Help Desk" > Cloud Help Desk </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/email-management-software/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="Email Management Software" > Email Management Software </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/contact-form/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="Help Desk Contact Form" > Help Desk Contact Form </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/nonprofit/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Solutions" data-events-content2="HelpDesk for Nonprofits" > HelpDesk for Nonprofits </a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Integrations</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/marketplace/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="Marketplace" > Marketplace </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/livechat/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="LiveChat" > LiveChat </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/shopify/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="Shopify" > Shopify </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/zapier/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="Zapier" > Zapier </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/hubspot/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="HubSpot" > HubSpot </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/github/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="GitHub" > GitHub </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/jira/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="Jira" > Jira </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/marketplace/apps/salesforce-for-helpdesk/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="Salesforce" > Salesforce </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/wordpress/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="WordPress" > WordPress </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/contact-form-7/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Integrations" data-events-content2="Contact Form 7" > Contact Form 7 </a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Compare</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/alternative/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Compare" data-events-content2="Alternatives" > Alternatives </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/comparison/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Compare" data-events-content2="Comparisons" > Comparisons </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/industries/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Compare" data-events-content2="Industries" > Industries </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/blog/integrations/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Compare" data-events-content2="Top market integrations" > Top market integrations </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/comparison/zendesk-helpdesk/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Compare" data-events-content2="Zendesk Support" > Zendesk Support </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/alternative/freshdesk-comparison/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Compare" data-events-content2="Freshdesk" > Freshdesk </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/livechat/#comparison" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Compare" data-events-content2="LiveChat vs. HelpDesk" > LiveChat vs. HelpDesk </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/learn/top-help-desk-softwares/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Compare" data-events-content2="Best Help Desk Software for 2025" > Best Help Desk Software for 2025 </a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Resources</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/help/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="Help Center" > Help Center </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/helpdesk-handbook/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="HelpDesk Handbook" > HelpDesk Handbook </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/case-study/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="Case Studies" > Case Studies </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://api.helpdesk.com/docs" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="API & Developers" target="_blank" rel="noopener" > API & Developers </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/learn/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="Free Guides and Courses" > Free Guides and Courses </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/blog/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="Blog" > Blog </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/write-for-us/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="Write For Us" > Write For Us </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/learn/customer-support-essentials/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="Customer Support Essentials Free Course" > Customer Support Essentials Free Course </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/learn/business-email-writing/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="Business Email Writing Free Course" > Business Email Writing Free Course </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/ai-email-generator/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="AI Email Generator" > AI Email Generator </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/free-contact-form/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="Free Contact Form Builder" > Free Contact Form Builder </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/what-is-help-desk/" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Resources" data-events-content2="What is help desk" > What is help desk </a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Company</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://text.com/?utm_source=helpdesk.com&utm_medium=referral&utm_content=footer" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Company" data-events-content2="About Text" target="_blank" rel="noopener" > About <span class='b--u-text-bold'>Text</span> </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://partners.livechat.com/?utm_source=helpdesk.com&utm_medium=referral&utm_content=footer" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Company" data-events-content2="Partner Program" target="_blank" rel="noopener" > Partner Program </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://text.com/press/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=footer" class="b--u-text-xs c-link v--reset" data-controller="events" data-action="click->events#send" data-events-event="navigation" data-events-section="footer" data-events-content1="Company" data-events-content2="Press" target="_blank" rel="noopener" > Press </a> </li> <li class="b--u-mb-2 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