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data-template="pdc-cx-article" data-region="APAC" data-locale="en-sg" data-mercury-locale="en-sg" data-page-category="Support" data-age-gate-type="DOB" data-date-format="dd/MM/YYYY" data-age-threshold="18" data-cookie-timeout="30" data-base-io-url="https://io.playstation.com" data-wc-api="https://web-commerce-anywhere.playstation.com" data-arkham-api="https://web.np.playstation.com" data-store-disabled="true" data-store-lang="en" data-store-locale="sg" data-advanced-age-gate="false" data-rating-age-threshold="0" data-auto-trigger-gated-page="false" data-sf-custom-domain="https://sie-calypso.my.salesforce.com" data-sf-env-1="https://ps-support.playstation.com" data-sf-env-2="https://service.force.com" data-sf-id="00D3h00000669Bv" data-sf-base-live-agent-content-url="https://c.la4-c2-ph2.salesforceliveagent.com/content" data-sf-base-live-agent-url="https://d.la4-c2-ph2.salesforceliveagent.com/chat" data-run-mode="publish"><script src="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.preload.min.f5cda869e4c421dc6a7e4b0492caf93a.js"></script><section id="shared-nav-root"><div id="shared-nav-container"><header id="shared-nav"><div id='sb-social-toolbar-root'></div></header></div></section><section id="jetstream-tertiary-nav"><div class="tertiary-container"><div class="tertiary-container-inner"><span class="tertiary-logo"><span class="tertiary-logo-content"><a class="tertiary-logo__text" href="/en-sg/support/" data-track="{"eventInfo": { "eventAction": "click", "eventName": "select subnav" }, "attributes": { "moduleName": "subnav", "label": "Support Home", "assetName": "empty", "elementType": "button", "position": "", "userActionFlag": true } }"> Support Home </a></span></span><div class="tertiary-carousels"><div class="carousel__overlay carousel__overlay--prev hide"><button class="carousel__button carousel__button--prev hide" id="prev-button" aria-label="Previous page"></button></div><ul class="carousel-tertiary-tabs" id="tertiary-menu-toggle"><li class="tertiary-tab"><a class="tertiary-tab__link " href="/en-sg/support/account/" data-track="{ "eventInfo": { "eventAction": "click", "eventName": "select subnav" }, "attributes": { "moduleName": "subnav", "label": "Account", "assetName": "empty", "elementType": "button", "position": "1", "userActionFlag": true } }">Account</a></li><li class="tertiary-tab"><a class="tertiary-tab__link " href="/en-sg/support/store/" data-track="{ "eventInfo": { "eventAction": "click", "eventName": "select subnav" }, "attributes": { "moduleName": "subnav", "label": "PS Store & Refunds", "assetName": "empty", "elementType": "button", "position": "2", "userActionFlag": true } }">PS Store & Refunds</a></li><li class="tertiary-tab"><a class="tertiary-tab__link " href="/en-sg/support/subscriptions/" data-track="{ "eventInfo": { "eventAction": "click", "eventName": "select subnav" }, "attributes": { "moduleName": "subnav", "label": "Tiered Services", "assetName": "empty", "elementType": "button", "position": "3", "userActionFlag": true } }">Tiered Services</a></li><li class="tertiary-tab"><a class="tertiary-tab__link " href="/en-sg/support/hardware/" data-track="{ "eventInfo": { "eventAction": "click", "eventName": "select subnav" }, "attributes": { "moduleName": "subnav", "label": "Hardware & Repairs", "assetName": "empty", "elementType": "button", "position": "4", "userActionFlag": true } }">Hardware & Repairs</a></li><li class="tertiary-tab"><a class="tertiary-tab__link " href="/en-sg/support/safety/" data-track="{ "eventInfo": { "eventAction": "click", "eventName": "select subnav" }, "attributes": { "moduleName": "subnav", "label": "Online Safety", "assetName": "empty", "elementType": "button", "position": "5", "userActionFlag": true } }">Online Safety</a></li><li class="tertiary-tab"><a class="tertiary-tab__link " href="/en-sg/support/connectivity/" data-track="{ "eventInfo": { "eventAction": "click", "eventName": "select subnav" }, "attributes": { "moduleName": "subnav", "label": "Connectivity", "assetName": "empty", "elementType": "button", "position": "6", "userActionFlag": true } }">Connectivity</a></li><li class="tertiary-tab"><a class="tertiary-tab__link " href="/en-sg/support/playstation-gaming-on-pc/" data-track="{ "eventInfo": { "eventAction": "click", "eventName": "select subnav" }, "attributes": { "moduleName": "subnav", "label": "PC ", "assetName": "empty", "elementType": "button", "position": "7", "userActionFlag": true } }">PC </a></li></ul><div class="carousel__overlay carousel__overlay--next hide"><button class="carousel__button carousel__button--next" id="next-button" aria-label="Next page"></button></div></div></div></div></section><div class="gdk root container responsivegrid" id="gdk__content"><div class=" cmp-container"><div class="gdk root container responsivegrid cx" id="gdk__content"><div class=" cmp-container"><div class="section"><section style="background-color:#00439c;" class="gpdc-section theme--dark "><div><div class="contentgrid"><div class="content-grid layout__1--c "><div class="box "><div class="body-title-block"><div class="txt-block-title txt-block-title--mega txt-block-title--legibility text-align@mobile--center text-align@tablet-large--center text-align@desktop--center accessory-icon--horizontal"><h1 class="txt-style-mega-light txt-block-title__title">How to recover your account for PlayStation Network</h1><p class="txt-style-base txt-block-title__paragraph txt-style-base--primary">If you lose access to your passkey or PlayStation™Network (PSN) password, you can recover your account online or on your console.</p></div></div></div></div></div></div></section></div><div class="section"><section class="gpdc-section theme--light "><div><div class="contentgrid"><div class="content-grid layout__1--c "><div class="box "><div class="subgrid"><div class="sub-grid sub-grid@mobile__1 sub-grid@tablet__2 sub-grid@desktop__2 "><div class="subgridbox"><div class="box box "><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color"><div class="txt-block__paragraph"><ul class="txt-style-unordered-list"><li class="txt-style-unordered-list-item"><a href="#passkey" rel="nofollow">Recover an account with a passkey</a></li><li class="txt-style-unordered-list-item"><a href="#reset" rel="nofollow">Reset password</a></li><li class="txt-style-unordered-list-item"><a href="#verification" rel="nofollow">Can't access email or verification info?</a></li></ul></div></div></div></div></div><div class="subgridbox"><div class="box box mt-ls@mobile--neg-sm "><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color"><div class="txt-block__paragraph"><ul class="txt-style-unordered-list"><li class="txt-style-unordered-list-item"><a href="#email" rel="nofollow">Didn't receive a reset email? </a></li><li class="txt-style-unordered-list-item"><a href="#change" rel="nofollow">Change password</a></li><li class="txt-style-unordered-list-item"><a href="#child" rel="nofollow">Reset a child's password</a></li></ul></div></div></div></div></div></div></div></div></div></div></div></section></div><div class="section"><section class="gpdc-section theme--lightAlt "><div><div class="contentgrid"><div class="content-grid layout__1--c "><div class="box "><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color"><div class="txt-block__paragraph"><h3 class="txt-style-medium-title txt-block-paragraph__title"><a id="passkey" rel="nofollow"></a>How to recover an account with a passkey </h3><p class="txt-style-base">If you have access to an active passkey, you can sign in and manage the passkeys on your account. For example, if you lost your phone, but have another device with your passkey registered on it, then you can sign in to <a href="https://www.playstation.com/acct/management">Account Management</a> using that device and then register a new passkey.</p></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="db691ac7-95c1-3485-b161-719d073fd930" class="text-link +iconized " href="/en-sg/support/account/set-up-passkey-psn/" target="_blank" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Change passkey","assetName":"empty","linkURL":"/content/global_pdc/apac/locales/sg/en-sg/support/account/set-up-passkey-psn.html","elementType":"link","userActionFlag":true,"position": "1"}}"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Change passkey </span></a></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left mt-ls@mobile--neg-md mt-ls@tablet--neg-md mt-ls@desktop--neg-md accessory-icon--horizontal txt-block--primary-color"><div class="txt-block__paragraph"><p class="txt-style-base">If you don’t have access to a valid passkey, you need to <a href="#verification" rel="nofollow">recover your account</a>.</p></div></div></div></div></div></div></div></section></div><div class="section"><section class="gpdc-section theme--light "><div><div class="contentgrid"><div class="content-grid layout__1--c "><div class="box "><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color"><div class="txt-block__paragraph"><h3 class="txt-style-medium-title txt-block-paragraph__title"><a id="reset" rel="nofollow"></a>How to reset a PSN password </h3><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Go to the <a href="https://www.playstation.com/acct/management">Account Management</a> sign-in page and select <b>Trouble Signing in?</b> > <b>Reset your password</b> and enter your sign-in ID (email address). </li><li class="txt-style-ordered-list-item">You are sent an email containing a secure link. The verification email can take a few minutes to arrive. </li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="fcabeb2a-b362-31e7-80ed-1fb4f6c0381f" class="text-link +iconized " href="#email" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Didn’t receive an email?","assetName":"empty","linkURL":"#email","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Didn’t receive an email? </span></a></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left mt-ls@mobile--neg-md mt-ls@tablet--neg-md mt-ls@desktop--neg-md accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="3"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Follow the secure link in the email, fill in the requested information, and create a new password using a combination of uppercase and lowercase letters, numbers, and special characters.</li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="c9ceaa2e-72ce-3ac7-8fd2-8eb34485ac21" class="text-link +iconized " href="#verification" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Can’t remember your email address or verification info?","assetName":"empty","linkURL":"#verification","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Can’t remember your email address or verification info? </span></a></div></div></div><div class="imageblock"><div class="media-block media-block--image +interactive mt-ls@mobile--xs mt-ls@tablet--xs mt-ls@desktop--xs align-self@mobile--center align-self@tablet--center align-self@desktop--center " target="_self" data-uuid="48b7847a-2af7-31d4-b440-c2caab181be0" data-component="image-block" tabindex="0" data-lightbox="true" data-age-gated="false" data-lightbox-theme="dark" data-src="https://gmedia.playstation.com/is/image/SIEPDC/web-reset-password-20nov20$en" data-custom-mobile-width="50%" data-custom-tablet-width="50%" data-custom-desktop-width="50%"><div class="media-block__inner"><figure itemscope itemtype="http://schema.org/ImageObject" class="media-block__figure object-position@mobile--c object-position@tablet--c object-position@desktop--c" aria-labelledby="fig-caption-48b7847a-2af7-31d4-b440-c2caab181be0"><picture class="media-block__img lozad" data-alt="Web browser - reset PSN password"><source srcset="https://gmedia.playstation.com/is/image/SIEPDC/web-reset-password-20nov20$en?$1600px$" media="(min-width: 1024px)"/><source srcset="https://gmedia.playstation.com/is/image/SIEPDC/web-reset-password-20nov20$en?$1200px$" media="(min-width: 768px)"/><source srcset="https://gmedia.playstation.com/is/image/SIEPDC/web-reset-password-20nov20$en?$800px$" media="(min-width: 320px)"/><noscript><img itemprop="contentUrl" src="https://gmedia.playstation.com/is/image/SIEPDC/web-reset-password-20nov20$en?$100px$" alt="Web browser - reset PSN password"/></noscript></picture></figure></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><p class="txt-style-base">You can also switch to passkey authentication for a quick and secure sign-in experience.</p></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="aec7223a-e8e6-35fb-878a-7d60868d2885" class="text-link +iconized " href="/en-sg/support/account/set-up-passkey-psn/" target="_blank" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Set up passkey","assetName":"empty","linkURL":"/content/global_pdc/apac/locales/sg/en-sg/support/account/set-up-passkey-psn.html","elementType":"link","userActionFlag":true,"position": "1"}}"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Set up passkey </span></a></div></div></div><div class="inlineAccordion"><div class="accordion " data-component="accordion"><div><a href="javascript:void(0);" id="accordion-section-1" data-item-title="accordion-section-1" class="accordion__item-title" data-dtm-label="PS5™ console: reset password" aria-expanded="false" aria-controls="sect1" rel="nofollow"><span class="link">PS5™ console: reset password</span><div class="chevron chevron-down icon-block"><svg class="" viewBox="0 0 50 50" role="img" aria-label="Chevron down"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_chevron-down"></use></svg></div><span class="accordion__item-icons"></svg><svg class="accordion__item-icon--plus" viewBox="0 0 50 50" role="img" aria-label="Open"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_plus"></use></svg><svg class="accordion__item-icon--minus" viewBox="0 0 50 50" role="img" aria-label="Close"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_minus"></use></svg></span></a><div data-item="accordion-section-1" class="accordion__item-description" role="region" aria-labeledby="accordion-section-1"><div><div class="videoblock"><div class="media-block media-block--video media-block--video--youtube +interactive align-self@mobile--center align-self@tablet--center align-self@desktop--center" tabindex="0" role="button" data-be-yt-call="true" data-uuid="149fb790-d272-3ae1-8a4c-f360099c8238" data-component="video-block" data-lightbox="true" data-lightbox-theme="dark" data-video-id="L2WPSAihMNY" data-add-yt-thumbnail="true" data-age-gated="false" data-force-age-gate="false" data-video-thumbnail="https://i.ytimg.com/vi_webp/L2WPSAihMNY/maxresdefault.webp" data-video-desktop-thumbnail="https://i.ytimg.com/vi_webp/L2WPSAihMNY/maxresdefault.webp" data-custom-mobile-width="95%" data-custom-tablet-width="50%" data-custom-desktop-width="50%"><div class="media-block__inner"><figure itemscope itemtype="http://schema.org/ImageObject" class="media-block__figure" aria-labelledby="fig-caption-149fb790-d272-3ae1-8a4c-f360099c8238"><picture class="media-block__img lozad" data-alt="How to reset your password on a PS5 console"><source srcset="https://i.ytimg.com/vi_webp/L2WPSAihMNY/maxresdefault.webp" media="(min-width: 768px)"/><source srcset="https://i.ytimg.com/vi_webp/L2WPSAihMNY/hqdefault.webp" media="(min-width: 320px)"/><noscript><img itemprop="contentUrl" class="youtube-image" src="https://i.ytimg.com/vi_webp/L2WPSAihMNY/maxresdefault.webp" alt="How to reset your password on a PS5 console"/></noscript></picture></figure><div class="media-block__overlay"><div class="icon" role="button"><svg class="media-block__icon media-block__icon--dam" viewBox="0 0 64 64" role="img" aria-label="Video"><path fill="#000" fill-opacity=".2" d="M32 11.007c-11.576 0-20.992 9.416-20.992 20.994 0 11.575 9.416 20.992 20.992 20.992 11.574 0 20.992-9.417 20.992-20.992 0-11.578-9.418-20.994-20.992-20.994"></path><path d="M32 8.72c12.836 0 23.28 10.443 23.28 23.28 0 12.837-10.444 23.28-23.28 23.28C19.161 55.28 8.72 44.837 8.72 32 8.72 19.164 19.161 8.72 32 8.72zm0 2.287c-11.576 0-20.992 9.416-20.992 20.994 0 11.575 9.416 20.992 20.992 20.992 11.574 0 20.992-9.417 20.992-20.992 0-11.578-9.418-20.994-20.992-20.994zm-7.425 12.879l19.134 8.129-19.134 8.126V23.886z"></path></svg></div><a class="media-block__youtube-link" aria-label="watch on YouTube test" target="_blank" href="https://www.youtube.com/watch?v=L2WPSAihMNY" rel="nofollow"><div class="icon icon--youtube"><svg class="media-block__icon media-block__icon--youtube" viewBox="0 0 54 12" role="img" aria-label="Third Party"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__third-party.svg#ps-icon_third-party_youtube-video"></use></svg></div></a></div></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Go to <b>Settings </b>> <b>Users and Accounts</b> > <b>Account</b> > <b>Sign In</b>. </li><li class="txt-style-ordered-list-item">On the sign-in screen, press the triangle button, and then select <b>Next</b>. An email for changing your password is sent to the sign-in ID (email address) shown on this screen. <br /> The verification email can take a few minutes to arrive. </li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="ba45f606-1828-3011-ac64-c35af144d760" class="text-link +iconized " href="#email" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Didn’t receive an email?","assetName":"empty","linkURL":"#email","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Didn’t receive an email? </span></a></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="3"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Follow the secure link in the email, fill in the requested information, and create a new password using a combination of uppercase and lowercase letters, numbers, and special characters.</li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="19c1fe98-b15b-3274-bb53-7ad11d7bea8e" class="text-link +iconized " href="#verification" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Can’t remember your email address or verification info?","assetName":"empty","linkURL":"#verification","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Can’t remember your email address or verification info? </span></a></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><p class="txt-style-base">You can also switch to passkey authentication for a quick and secure sign-in experience.</p></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="7a3a36b6-165c-3176-90f4-4f3138746a45" class="text-link +iconized " href="/en-sg/support/account/set-up-passkey-psn/" target="_blank" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Set up passkey","assetName":"empty","linkURL":"/content/global_pdc/apac/locales/sg/en-sg/support/account/set-up-passkey-psn.html","elementType":"link","userActionFlag":true,"position": "1"}}"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Set up passkey </span></a></div></div></div></div></div></div><div><a href="javascript:void(0);" id="accordion-section-2" data-item-title="accordion-section-2" class="accordion__item-title" data-dtm-label="Primary PS4™ console: reset password " aria-expanded="false" aria-controls="sect2" rel="nofollow"><span class="link">Primary PS4™ console: reset password </span><div class="chevron chevron-down icon-block"><svg class="" viewBox="0 0 50 50" role="img" aria-label="Chevron down"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_chevron-down"></use></svg></div><span class="accordion__item-icons"></svg><svg class="accordion__item-icon--plus" viewBox="0 0 50 50" role="img" aria-label="Open"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_plus"></use></svg><svg class="accordion__item-icon--minus" viewBox="0 0 50 50" role="img" aria-label="Close"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_minus"></use></svg></span></a><div data-item="accordion-section-2" class="accordion__item-description" role="region" aria-labeledby="accordion-section-2"><div><div class="videoblock"><div class="media-block media-block--video media-block--video--youtube +interactive align-self@tablet--center align-self@desktop--center" tabindex="0" role="button" data-be-yt-call="true" data-uuid="79c54314-f9a5-3c59-9197-f460d22ea67d" data-component="video-block" data-lightbox="true" data-lightbox-theme="dark" data-video-id="Ad173rUGXxo" data-add-yt-thumbnail="true" data-age-gated="false" data-force-age-gate="false" data-video-thumbnail="https://i.ytimg.com/vi_webp/Ad173rUGXxo/maxresdefault.webp" data-video-desktop-thumbnail="https://i.ytimg.com/vi_webp/Ad173rUGXxo/maxresdefault.webp" data-custom-mobile-width="95%" data-custom-tablet-width="50%" data-custom-desktop-width="50%"><div class="media-block__inner"><figure itemscope itemtype="http://schema.org/ImageObject" class="media-block__figure" aria-labelledby="fig-caption-79c54314-f9a5-3c59-9197-f460d22ea67d"><picture class="media-block__img lozad" data-alt=" Primary PS4 password reset"><source srcset="https://i.ytimg.com/vi_webp/Ad173rUGXxo/maxresdefault.webp" media="(min-width: 768px)"/><source srcset="https://i.ytimg.com/vi_webp/Ad173rUGXxo/hqdefault.webp" media="(min-width: 320px)"/><noscript><img itemprop="contentUrl" class="youtube-image" src="https://i.ytimg.com/vi_webp/Ad173rUGXxo/maxresdefault.webp" alt=" Primary PS4 password reset"/></noscript></picture></figure><div class="media-block__overlay"><div class="icon" role="button"><svg class="media-block__icon media-block__icon--dam" viewBox="0 0 64 64" role="img" aria-label="Video"><path fill="#000" fill-opacity=".2" d="M32 11.007c-11.576 0-20.992 9.416-20.992 20.994 0 11.575 9.416 20.992 20.992 20.992 11.574 0 20.992-9.417 20.992-20.992 0-11.578-9.418-20.994-20.992-20.994"></path><path d="M32 8.72c12.836 0 23.28 10.443 23.28 23.28 0 12.837-10.444 23.28-23.28 23.28C19.161 55.28 8.72 44.837 8.72 32 8.72 19.164 19.161 8.72 32 8.72zm0 2.287c-11.576 0-20.992 9.416-20.992 20.994 0 11.575 9.416 20.992 20.992 20.992 11.574 0 20.992-9.417 20.992-20.992 0-11.578-9.418-20.994-20.992-20.994zm-7.425 12.879l19.134 8.129-19.134 8.126V23.886z"></path></svg></div><a class="media-block__youtube-link" aria-label="watch on YouTube test" target="_blank" href="https://www.youtube.com/watch?v=Ad173rUGXxo" rel="nofollow"><div class="icon icon--youtube"><svg class="media-block__icon media-block__icon--youtube" viewBox="0 0 54 12" role="img" aria-label="Third Party"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__third-party.svg#ps-icon_third-party_youtube-video"></use></svg></div></a></div></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><p class="txt-style-base">If you have access to a PS4 console that you have activated as your primary PS4, you can reset your password in a couple of clicks — all you need is access to your sign-in ID (email address):</p><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Go to <b>Settings </b>> <b>Account Management</b> > <b>Sign In</b>. </li><li class="txt-style-ordered-list-item">On the sign-in screen, press the triangle button, and then select <b>Next</b>. An email for changing your password is sent to the sign-in ID (email address) shown on this screen.<br /> The verification email can take a few minutes to arrive. </li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="e79c7e83-c368-3dfc-8d5a-c794f7f86551" class="text-link +iconized " href="#email" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Didn’t receive an email?","assetName":"empty","linkURL":"#email","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Didn’t receive an email? </span></a></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="3"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Click the link in the email and enter a new password.</li></ol></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><p class="txt-style-base">You can also switch to passkey authentication for a quick and secure sign-in experience.</p></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="fa30e6d9-ed79-3e27-8f9b-39cefa59273e" class="text-link +iconized " href="/en-sg/support/account/set-up-passkey-psn/" target="_blank" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Set up passkey","assetName":"empty","linkURL":"/content/global_pdc/apac/locales/sg/en-sg/support/account/set-up-passkey-psn.html","elementType":"link","userActionFlag":true,"position": "1"}}"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Set up passkey </span></a></div></div></div></div></div></div><div><a href="javascript:void(0);" id="accordion-section-3" data-item-title="accordion-section-3" class="accordion__item-title" data-dtm-label="PS4 console: reset password" aria-expanded="false" aria-controls="sect3" rel="nofollow"><span class="link">PS4 console: reset password</span><div class="chevron chevron-down icon-block"><svg class="" viewBox="0 0 50 50" role="img" aria-label="Chevron down"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_chevron-down"></use></svg></div><span class="accordion__item-icons"></svg><svg class="accordion__item-icon--plus" viewBox="0 0 50 50" role="img" aria-label="Open"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_plus"></use></svg><svg class="accordion__item-icon--minus" viewBox="0 0 50 50" role="img" aria-label="Close"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_minus"></use></svg></span></a><div data-item="accordion-section-3" class="accordion__item-description" role="region" aria-labeledby="accordion-section-3"><div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Go to <b>Settings </b>> <b>Account Management</b> > <b>Sign In</b>. </li><li class="txt-style-ordered-list-item">On the sign-in screen, press the triangle button, and then select <b>Next</b>. An email for changing your password is sent to the sign-in ID (email address) shown on this screen.<br /> The verification email can take a few minutes to arrive. </li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="ae246cae-4914-394f-a5d1-40c5813e2425" class="text-link +iconized " href="#email" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Didn’t receive an email?","assetName":"empty","linkURL":"#email","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Didn’t receive an email? </span></a></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="3"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Follow the secure link, fill in the requested information and create a new password using a combination of uppercase and lowercase letters, numbers and special characters.</li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="31e13434-8dc6-365e-a4cf-aec2215011e8" class="text-link +iconized " href="#verification" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Can’t remember your email address or verification info?","assetName":"empty","linkURL":"#verification","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Can’t remember your email address or verification info? </span></a></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><p class="txt-style-base">You can also switch to passkey authentication for a quick and secure sign-in experience.</p></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="72b12925-7ebe-39b0-90aa-569a29047261" class="text-link +iconized " href="/en-sg/support/account/set-up-passkey-psn/" target="_blank" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Set up passkey","assetName":"empty","linkURL":"/content/global_pdc/apac/locales/sg/en-sg/support/account/set-up-passkey-psn.html","elementType":"link","userActionFlag":true,"position": "1"}}"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Set up passkey </span></a></div></div></div></div></div></div></div></div></div></div></div></div></section></div><div class="section"><section class="gpdc-section theme--lightAlt "><div><div class="contentgrid"><div class="content-grid layout__1--c "><div class="box "><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><h3 class="txt-style-medium-title txt-block-paragraph__title"><a id="verification" rel="nofollow"></a>Recover your account </h3><p class="txt-style-base">If you can't access your passkey, provide the verification information for your account, or open the password reset email, you need to contact PlayStation Support.</p></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="6a21c3f7-dbf0-3055-9bdb-390fd856277f" class="text-link +iconized " href="/en-sg/support/contact-us/" target="_blank" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Contact PlayStation Support","assetName":"empty","linkURL":"/content/global_pdc/apac/locales/sg/en-sg/support/contact-us.html","elementType":"link","userActionFlag":true,"position": "1"}}"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Contact PlayStation Support </span></a></div></div></div></div></div></div></div></section></div><div class="section"><section class="gpdc-section theme--light mt-ls@mobile--neg-sm mt-ls@tablet--neg-sm mt-ls@desktop--neg-sm "><div><div class="contentgrid"><div class="content-grid layout__1--c "><div class="box "><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><h3 class="txt-style-medium-title txt-block-paragraph__title"><a id="email" rel="nofollow"></a>Didn’t receive a password reset email? </h3><ul class="txt-style-unordered-list"><li class="txt-style-unordered-list-item">The email may be in your spam folder. <br /> Check your email inbox and search for "PlayStation" in all mailboxes, including any spam or junk folders. </li><li class="txt-style-unordered-list-item">Your email address may be misspelled. <br /> Repeat the <a href="#reset" rel="nofollow">password reset</a> steps and ensure the email address shown on the “Forgot Your Password?” page is the one you use to sign in to your account. </li><li class="txt-style-unordered-list-item">Do you have a child account? <br /> Only the family manager can <a href="#child" rel="nofollow">reset the password</a> for your account.</li><li class="txt-style-unordered-list-item">There may be an issue with Account Management. Sometimes network issues can delay password change emails. Please check the <a href="https://status.playstation.com/" target="_blank">network status</a> page.</li><li class="txt-style-unordered-list-item"><p class="txt-style-base">Still having issues? </p></li></ul></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="a2779acb-d0a7-36d7-ad50-b91daee1ff98" class="text-link +iconized " href="/en-sg/support/contact-us/" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Contact PlayStation Support","assetName":"empty","linkURL":"/content/global_pdc/apac/locales/sg/en-sg/support/contact-us.html","elementType":"link","userActionFlag":true,"position": "1"}}"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Contact PlayStation Support </span></a></div></div></div></div></div></div></div></section></div><div class="section"><section class="gpdc-section theme--lightAlt mt-ls@mobile--neg-sm mt-ls@tablet--neg-sm mt-ls@desktop--neg-sm "><div><div class="contentgrid"><div class="content-grid layout__1--c "><div class="box "><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><h3 class="txt-style-medium-title txt-block-paragraph__title"><a id="change" rel="nofollow"></a>Change your account password online </h3><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Sign in to <a href="https://www.playstation.com/acct/management">Account Management</a>. </li><li class="txt-style-ordered-list-item">Select <b>Security </b>from the sidebar. </li><li class="txt-style-ordered-list-item">Click <b>Edit </b>next to Password to change your password. <br /> You can also switch to passkey authentication for a quick and secure sign-in experience.</li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="be99153a-141f-38cd-bc3a-37618795fff4" class="text-link +iconized " href="/en-sg/support/account/set-up-passkey-psn/" target="_blank" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Set up passkey","assetName":"empty","linkURL":"/content/global_pdc/apac/locales/sg/en-sg/support/account/set-up-passkey-psn.html","elementType":"link","userActionFlag":true,"position": "1"}}"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Set up passkey </span></a></div></div></div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left mt-ls@mobile--neg-md mt-ls@tablet--neg-md mt-ls@desktop--neg-md accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="4"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Click <b>Save </b>to confirm your changes. </li><li class="txt-style-ordered-list-item">You can now sign in to your account using your new password.</li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="c3276b8e-a4eb-39c7-83be-f231134df02a" class="text-link +iconized " href="#reset" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Reset password","assetName":"empty","linkURL":"#reset","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Reset password </span></a></div></div></div><div class="inlineAccordion"><div class="accordion " data-component="accordion"><div><a href="javascript:void(0);" id="accordion-section-1" data-item-title="accordion-section-1" class="accordion__item-title" data-dtm-label="PS5 console: change password" aria-expanded="false" aria-controls="sect1" rel="nofollow"><span class="link">PS5 console: change password</span><div class="chevron chevron-down icon-block"><svg class="" viewBox="0 0 50 50" role="img" aria-label="Chevron down"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_chevron-down"></use></svg></div><span class="accordion__item-icons"></svg><svg class="accordion__item-icon--plus" viewBox="0 0 50 50" role="img" aria-label="Open"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_plus"></use></svg><svg class="accordion__item-icon--minus" viewBox="0 0 50 50" role="img" aria-label="Close"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_minus"></use></svg></span></a><div data-item="accordion-section-1" class="accordion__item-description" role="region" aria-labeledby="accordion-section-1"><div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Go to <b>Settings </b>> <b>Users and Accounts </b>> <b>Account </b>> <b>Security</b>. </li><li class="txt-style-ordered-list-item">Select <b>Security </b>> <b>Password</b>.</li><li class="txt-style-ordered-list-item">Choose and confirm the new password, then select <b>Continue</b>. <br /> You can now sign in to your account using your new password.</li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="deb0b5d8-90fa-386f-964b-f8b0a6be8c59" class="text-link +iconized " href="#reset" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Reset password","assetName":"empty","linkURL":"#reset","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Reset password </span></a></div></div></div></div></div></div><div><a href="javascript:void(0);" id="accordion-section-2" data-item-title="accordion-section-2" class="accordion__item-title" data-dtm-label="PS4 console: change password" aria-expanded="false" aria-controls="sect2" rel="nofollow"><span class="link">PS4 console: change password</span><div class="chevron chevron-down icon-block"><svg class="" viewBox="0 0 50 50" role="img" aria-label="Chevron down"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_chevron-down"></use></svg></div><span class="accordion__item-icons"></svg><svg class="accordion__item-icon--plus" viewBox="0 0 50 50" role="img" aria-label="Open"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_plus"></use></svg><svg class="accordion__item-icon--minus" viewBox="0 0 50 50" role="img" aria-label="Close"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_minus"></use></svg></span></a><div data-item="accordion-section-2" class="accordion__item-description" role="region" aria-labeledby="accordion-section-2"><div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">Go to <b>Settings </b>> <b>Account Management</b> > <b>Account Information</b> and enter your password. </li><li class="txt-style-ordered-list-item">Select <b>Security </b>> <b>Password</b>. </li><li class="txt-style-ordered-list-item">Create and confirm the new password, then select <b>Continue</b>. </li><li class="txt-style-ordered-list-item">You can now sign in to your account using your new password.</li></ol></div><div class="btn--cta__btn-container btn--cta__btn-container--layout btn--cta__btn-container--links flex-align-items@mobile--start flex-align-items@tablet-large--start flex-align-items@desktop--start"><a data-uuid="530080a0-6fd9-32ac-8c45-2781af5d84b4" class="text-link +iconized " href="#reset" target="_self" data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select link"},"attributes":{"moduleName":"textblock","label":"Reset password","assetName":"empty","linkURL":"#reset","elementType":"link","userActionFlag":true,"position": "1"}}" rel="nofollow"><div class="icon"><svg aria-label="placeholder" class="" role="img" viewBox="0 0 64 64"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner"> Reset password </span></a></div></div></div></div></div></div></div></div></div></div></div></div></section></div><div class="section"><section class="gpdc-section theme--light "><div><div class="contentgrid"><div class="content-grid layout__1--c "><div class="box "><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><h3 class="txt-style-medium-title txt-block-paragraph__title"><a id="child" rel="nofollow"></a>Reset a child account password online </h3><p class="txt-style-base">Only a family manager can reset the password for a child account.</p><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">As the family manager, sign in to <a href="https://www.playstation.com/acct/management">Account Management</a>. </li><li class="txt-style-ordered-list-item">Go to <b>Family Management</b>.</li><li class="txt-style-ordered-list-item">Select the child account and <b>Reset Password</b>.</li></ol></div></div></div><div class="inlineAccordion"><div class="accordion mb-ls@mobile--sm mb-ls@tablet--sm mb-ls@desktop--sm " data-component="accordion"><div><a href="javascript:void(0);" id="accordion-section-1" data-item-title="accordion-section-1" class="accordion__item-title" data-dtm-label="PS5 console: reset child password" aria-expanded="false" aria-controls="sect1" rel="nofollow"><span class="link">PS5 console: reset child password</span><div class="chevron chevron-down icon-block"><svg class="" viewBox="0 0 50 50" role="img" aria-label="Chevron down"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_chevron-down"></use></svg></div><span class="accordion__item-icons"></svg><svg class="accordion__item-icon--plus" viewBox="0 0 50 50" role="img" aria-label="Open"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_plus"></use></svg><svg class="accordion__item-icon--minus" viewBox="0 0 50 50" role="img" aria-label="Close"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_minus"></use></svg></span></a><div data-item="accordion-section-1" class="accordion__item-description" role="region" aria-labeledby="accordion-section-1"><div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">As the family manager, go to <b>Settings </b>> <b>Family and Parental Controls</b> > <b>Family Management</b>.</li><li class="txt-style-ordered-list-item">From this menu, select the child account and <b>Reset Password</b>.</li></ol></div></div></div></div></div></div><div><a href="javascript:void(0);" id="accordion-section-2" data-item-title="accordion-section-2" class="accordion__item-title" data-dtm-label="PS4 console: reset child password" aria-expanded="false" aria-controls="sect2" rel="nofollow"><span class="link">PS4 console: reset child password</span><div class="chevron chevron-down icon-block"><svg class="" viewBox="0 0 50 50" role="img" aria-label="Chevron down"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_chevron-down"></use></svg></div><span class="accordion__item-icons"></svg><svg class="accordion__item-icon--plus" viewBox="0 0 50 50" role="img" aria-label="Open"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_plus"></use></svg><svg class="accordion__item-icon--minus" viewBox="0 0 50 50" role="img" aria-label="Close"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map.svg#ps-icon_minus"></use></svg></span></a><div data-item="accordion-section-2" class="accordion__item-description" role="region" aria-labeledby="accordion-section-2"><div><div class="body-text-block txt-block-paragraph"><div class="txt-block-paragraph text-align@mobile--left text-align@tablet-large--left text-align@desktop--left accessory-icon--horizontal txt-block--primary-color" data-ol-order-start="1"><div class="txt-block__paragraph"><ol class="txt-style-ordered-list"><li class="txt-style-ordered-list-item">As the family manager, go to <b>Settings </b>> <b>Parental Controls/Family Management</b> > <b>Family Management</b>.</li><li class="txt-style-ordered-list-item">From this menu select the child account and <b>Reset Password</b>.</li></ol></div></div></div></div></div></div></div></div></div></div></div></div></section></div><div class="rawhtml"><style type='text/css'> .embeddedServiceHelpButton .helpButton .uiButton { background-color: #0070CC; font-family: "Salesforce Sans", sans-serif; } .embeddedServiceHelpButton .helpButton .uiButton:focus { outline: 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0 0 0 0-2.84l-.65-.65a2 2 0 0 0-2.84 0L24.5 22 10.4 7.9a2 2 0 0 0-2.84 0l-.65.65a2 2 0 0 0 0 2.84L21 25.5 6.9 39.6a2 2 0 0 0 0 2.84l.65.65a2 2 0 0 0 2.84 0L24.5 29l14.1 14.1a2 2 0 0 0 2.84 0l.65-.65a2 2 0 0 0 0-2.84z" id="close"></path></svg></a><a href="/" class="text-link +iconized display--hidden" role="button" tabindex="1" data-track="{"eventInfo":{"eventAction":"click","eventName":"select back age-gate"},"attributes":{"moduleName":"age-gate","label":"back to playstation","assetName":"empty","elementType":"link","userActionFlag":true}}" rel="nofollow"><svg id="ps-icon_chevron-left" viewBox="0 0 50 50" class="text-link__icon" aria-label="Chevron left"><path d="M32.483 43.12l-16.66-16.185a2.007 2.007 0 0 1 0-2.879l16.66-16.18a2.007 2.007 0 0 1 2.823.026l.617.622a2.007 2.007 0 0 1-.027 2.853l-13.058 12.68a2.007 2.007 0 0 0 0 2.878L35.896 39.62a2.007 2.007 0 0 1 .027 2.852l-.617.622a2.007 2.007 0 0 1-2.823.027z"></path></svg> Back to PlayStation </a></div><div class="gpdc-section theme--dark age-gate__body"><div class="content-grid"><div class="box"><div class="text-block"><svg id="ps-icon_locked" class="lock" viewBox="0 0 50 50" role="img"><path d="M20.5 13a4.43 4.43 0 0 1 4.42-4.43h.15A4.43 4.43 0 0 1 29.5 13v9.52h3V13a7.43 7.43 0 0 0-7.42-7.43h-.15A7.43 7.43 0 0 0 17.5 13v9.52h3zM11 24.47v17a3 3 0 0 0 3 3h22a3 3 0 0 0 3-3v-17zm16 14h-4v-8h4z"></path></svg><div class="accent">Age restricted</div><h3>How to reset a PlayStation™Network password</h3><p>Enter your date of birth.</p></div><div class="age-gate__forms"><label class="age-gate__form-field month"><input type="number" id="age-gate-month" name="month" min="1" max="12" minlength="1" maxlength="2" aria-required="true" aria-invalid="false" aria-label="Enter your month of birth" class="age-gate__input-field"/><span class="age-gate__input-placeholder">MM</span><span class="age-gate__input-error-icon"><svg id="ps-icon_error-message" viewBox="0 0 50 50" role="img" aria-label="Error message"><path d="M48.211 40.513L28.351 6.101a4.157 4.157 0 0 0-3.346-2.403 4.156 4.156 0 0 0-3.348 2.403L1.794 40.513a5.27 5.27 0 0 0-.794 2.6 2.899 2.899 0 0 0 .383 1.507 4.146 4.146 0 0 0 3.761 1.682h39.723a4.144 4.144 0 0 0 3.763-1.693 3.001 3.001 0 0 0 .37-1.495 5.386 5.386 0 0 0-.789-2.6zm-23.243 1.488a3.097 3.097 0 1 1 3.14-3.091A3.077 3.077 0 0 1 24.967 42zM27.26 29.41c0 1.707-.526 3.095-2.293 3.095-1.678 0-2.227-1.388-2.227-3.095l-.843-13.933a3.084 3.084 0 0 1 3.07-3.065 3.046 3.046 0 0 1 3.14 3.065z"></path></svg></span></label><label class="age-gate__form-field day"><input type="number" id="age-gate-day" name="day" min="1" max="31" minlength="1" maxlength="2" aria-required="true" aria-invalid="false" aria-label="Enter your day of birth" class="age-gate__input-field"/><span class="age-gate__input-placeholder">DD</span><span class="age-gate__input-error-icon"><svg id="ps-icon_error-message" viewBox="0 0 50 50" role="img" aria-label="Error message"><path d="M48.211 40.513L28.351 6.101a4.157 4.157 0 0 0-3.346-2.403 4.156 4.156 0 0 0-3.348 2.403L1.794 40.513a5.27 5.27 0 0 0-.794 2.6 2.899 2.899 0 0 0 .383 1.507 4.146 4.146 0 0 0 3.761 1.682h39.723a4.144 4.144 0 0 0 3.763-1.693 3.001 3.001 0 0 0 .37-1.495 5.386 5.386 0 0 0-.789-2.6zm-23.243 1.488a3.097 3.097 0 1 1 3.14-3.091A3.077 3.077 0 0 1 24.967 42zM27.26 29.41c0 1.707-.526 3.095-2.293 3.095-1.678 0-2.227-1.388-2.227-3.095l-.843-13.933a3.084 3.084 0 0 1 3.07-3.065 3.046 3.046 0 0 1 3.14 3.065z"></path></svg></span></label><label class="age-gate__form-field year"><input type="number" id="age-gate-year" name="year" min="1776" max="9999" minlength="4" maxlength="4" aria-required="true" aria-invalid="false" aria-label="Enter your year of birth" class="age-gate__input-field"/><span class="age-gate__input-placeholder">YYYY</span><span class="age-gate__input-error-icon"><svg id="ps-icon_error-message" viewBox="0 0 50 50" role="img" aria-label="Error message"><path d="M48.211 40.513L28.351 6.101a4.157 4.157 0 0 0-3.346-2.403 4.156 4.156 0 0 0-3.348 2.403L1.794 40.513a5.27 5.27 0 0 0-.794 2.6 2.899 2.899 0 0 0 .383 1.507 4.146 4.146 0 0 0 3.761 1.682h39.723a4.144 4.144 0 0 0 3.763-1.693 3.001 3.001 0 0 0 .37-1.495 5.386 5.386 0 0 0-.789-2.6zm-23.243 1.488a3.097 3.097 0 1 1 3.14-3.091A3.077 3.077 0 0 1 24.967 42zM27.26 29.41c0 1.707-.526 3.095-2.293 3.095-1.678 0-2.227-1.388-2.227-3.095l-.843-13.933a3.084 3.084 0 0 1 3.07-3.065 3.046 3.046 0 0 1 3.14 3.065z"></path></svg></span></label></div><small class="age-gate__error-notice visibility--hidden"> Please enter a valid date </small><div class="btn-block"><div><a data-dtm-label="Confirm age" href="javascript:void(0);" role="button" class="cta__primary cta__disabled age-gate__input-btn" aria-disabled="true" rel="nofollow"><div class="cta__inner">Confirm age</div></a></div></div><div class="text-block"><a data-dtm-label="Sign In" data-sign-in-link="true" href="javascript:void(0);" rel="nofollow">Sign In</a> to your Sony account and we'll remember your age next time. </div></div></div></div></div></template><template id="age-gate__user-shall-not-pass"><div class="age-gate user-shall-not-pass" role="dialog" aria-modal="true"><div class="age-gate__header"><a class="icon-block age-gate__close display--hidden" role="button" tabindex="1" rel="nofollow"><svg id="ps-icon_close" viewBox="0 0 50 50" role="button" aria-label="Close"><defs><style>.cls-1{fill-rule:evenodd}</style></defs><path class="cls-1" d="M28 25.5l14.1-14.1a2 2 0 0 0 0-2.84l-.65-.65a2 2 0 0 0-2.84 0L24.5 22 10.4 7.9a2 2 0 0 0-2.84 0l-.65.65a2 2 0 0 0 0 2.84L21 25.5 6.9 39.6a2 2 0 0 0 0 2.84l.65.65a2 2 0 0 0 2.84 0L24.5 29l14.1 14.1a2 2 0 0 0 2.84 0l.65-.65a2 2 0 0 0 0-2.84z" id="close"></path></svg></a><a href="/" class="text-link +iconized display--hidden" role="button" tabindex="1" data-track="{"eventInfo":{"eventAction":"click","eventName":"select back age-gate"},"attributes":{"moduleName":"age-gate","label":"back to playstation","assetName":"empty","elementType":"link","position":"1","linkURL":"#buynow","userActionFlag":true}}" rel="nofollow"><svg id="ps-icon_chevron-left" viewBox="0 0 50 50" class="text-link__icon" aria-label="Chevron left"><path d="M32.483 43.12l-16.66-16.185a2.007 2.007 0 0 1 0-2.879l16.66-16.18a2.007 2.007 0 0 1 2.823.026l.617.622a2.007 2.007 0 0 1-.027 2.853l-13.058 12.68a2.007 2.007 0 0 0 0 2.878L35.896 39.62a2.007 2.007 0 0 1 .027 2.852l-.617.622a2.007 2.007 0 0 1-2.823.027z"></path></svg> Back to PlayStation </a></div><div class="gpdc-section theme--dark age-gate__body"><div class="content-grid"><div class="box"><div class="text-block"><svg id="ps-icon_locked" class="lock" viewBox="0 0 50 50" role="img"><path d="M20.5 13a4.43 4.43 0 0 1 4.42-4.43h.15A4.43 4.43 0 0 1 29.5 13v9.52h3V13a7.43 7.43 0 0 0-7.42-7.43h-.15A7.43 7.43 0 0 0 17.5 13v9.52h3zM11 24.47v17a3 3 0 0 0 3 3h22a3 3 0 0 0 3-3v-17zm16 14h-4v-8h4z"></path></svg><div class="accent">Age restricted</div><h3>Sorry, you are not eligible to view this content.</h3></div><div class="text-block"> Back to <a href="/" data-track="{"eventInfo":{"eventAction":"click","eventName":"select back age-gate"},"attributes":{"moduleName":"age-gate","label":"back to playstation","assetName":"empty","elementType":"link","position":"1","linkURL":"#buynow","userActionFlag":true}}" rel="nofollow">PlayStation.com.</a></div></div></div></div></div></template><template id="inline-age-gate-template"><div class="media-block__overlay"><div class="icon" role="button"><svg class="media-block__icon media-block__icon--agegate" viewBox="0 0 64 64" role="img" aria-label="Age Gated"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__media.svg#ps-icon_media_spoiler-warning"/></svg></div><div class="text-block media-block__agegate-text text-align--center mb--none"><h5 class="text-3">SENSITIVE_CONTENT</h5><p class="legal">LIVE_BLOG_FEED_AGE_VERIFY</p></div></div></template><template id="interactive-wizard-template"><div data-component="page-banner" data-banner-theme="{THEME}" data-custom-theme="{CUSTOM_THEME}" class="interactive-wizard__banner interactive-wizard__banner--{TYPE} interactive-wizard__banner--active interactive-wizard__banner--{EFFECT} {THEME} page-banner page-banner-v2 page-banner--featured page-banner-v2--featured +feature-position@padded-mobile +logo-size@mobile--2 +logo-size@desktop--2 +logo-position@mobile--c +content-position@desktop--l +layering-on@mobile"><div class="page-banner__keyart" aria-label="{BG_ALT}"><div class="interactive-wizard__bg-block media-block media-block--bg media-block--bg--v2 gradient--none@tablet gradient--none@desktop" data-component="bg-image"><div class="media-block__inner"><figure class="media-block__figure"><picture class="media-block__img"><source x-cq-linkchecker="skip" srcset="{BG_DESKTOP}?$3200px$" media="(min-width: 1920px)"/><source x-cq-linkchecker="skip" srcset="{BG_DESKTOP}?$2400px$" media="(min-width: 1367px)"/><source x-cq-linkchecker="skip" srcset="{BG_TABLET}?$1600px$" media="(min-width: 1024px)"/><source x-cq-linkchecker="skip" srcset="{BG_TABLET}?$1200px$" media="(min-width: 768px)"/><source x-cq-linkchecker="skip" srcset="{BG_MOBILE}?$800px$" media="(min-width: 320px)"/><noscript><img src="{BG_MOBILE}?$100px$" alt="{BG_ALT}"/></noscript><img alt="{BG_ALT}"/></picture></figure></div></div><div class="interactive-wizard__banner__content page-banner__feature page-banner-v2__feature"><div class="page-banner__feature-image page-banner-v2__feature-image"><div class="interactive-wizard__banner__image fade-in"><div class="interactive-wizard__banner__fg-block"><div class="media-block media-block--image"><div class="media-block__inner"><figure class="media-block__figure"><picture class="media-block__img"><source x-cq-linkchecker="skip" srcset="{FG_DESKTOP}?$1200px--t$" media="(min-width: 768px)"/><source x-cq-linkchecker="skip" srcset="{FG_MOBILE}?$800px--t$" media="(min-width: 320px)"/><noscript><img src="{FG_MOBILE}?$100px--t$" alt="{FG_ALT}"/></noscript><img alt="{FG_ALT}"/></picture></figure></div></div></div></div></div></div></div><div class="page-banner__content-wrapper page-banner-v2__content-wrapper"><div class="interactive-wizard__content page-banner__content page-banner-v2__content"><div class="content"><div data-component="content-spacer" class="content-spacer content-spacer@mobile--0 content-spacer@tablet-large--0 content-spacer@desktop--1" data-custom-mobile-height="false" data-custom-tablet-large-height="false" data-custom-desktop-height="false"></div><div class="interactive-wizard__banner__logo-block media-block media-block--image page-banner__logo" data-component="image-block"><div class="media-block__inner"><figure class="media-block__figure"><picture class="media-block__img"><source x-cq-linkchecker="skip" srcset="{LOGO_DESKTOP}?$1200px--t$" media="(min-width: 768px)"/><source x-cq-linkchecker="skip" srcset="{LOGO_MOBILE}?$800px--t$" media="(min-width: 320px)"/><noscript><img src="{LOGO_MOBILE}?$100px--t$" alt="{LOGO_ALT}"/></noscript><img alt="{LOGO_ALT}"/></picture></figure></div></div><div class="page-banner__logo-content page-banner-v2__logo-content"><div class="interactive-wizard__banner__title-block"><h3 class="interactive-wizard__banner__number txt-style-large-title txt-block-title__title txt-block-title__title--mont">{NUM}</h3><div class="txt-block-title txt-block-title--large"><p class="txt-block-title__subtitle txt-style-subtitle txt-style-subtitle-{FONT}">{OVERLINE}</p><h2 class="txt-style-{STYLE} txt-block-title__title txt-block-title__title--{FONT}">{TITLE}</h2><p class="txt-style-base txt-block-title__paragraph txt-style-base--secondary">{PARAGRAPH}</p></div></div><div class="interactive-wizard__banner__simple-carousel simple-carousel simple-carousel--same-height" data-carousel-simple="true"><div class="simple-carousel-content"><div class="carousel"><div class="surface surface--tile" data-track-js="{FEATURE_ANALYTICS}"><div class="feature-descriptors"><div class="feature-descriptors__item"><div class="icon">{FEATURE_ICON}</div><div class="feature-descriptors__content"><h3 class="feature-descriptors__text txt-style-base-bold txt-style-base--m-0 feature-descriptors__text txt-style-subtitle-bold txt-style-subtitle-bold--m-0">{FEATURE_TITLE}</h3><p class="feature-descriptors__text txt-style-secondary txt-style-secondary--m-0">{FEATURE_DESC}</p></div></div></div></div></div></div></div></div><div class="interactive-wizard__btn-block btn--cta__btn-container"><a role="button" href="{BTN_LINK}" class="interactive-wizard__btn btn--cta btn--cta--{BTN_TYPE}" target="{BTN_TARGET}" rel="nofollow"><div class="btn--cta__outer border--radius-4"><div class="btn--cta__inner"><div class="btn--cta__text">{BTN_LABEL}</div></div></div></a></div><div class="interactive-wizard__banner__cta--restart btn--cta__btn-container"><a data-track-js="{"eventInfo":{"eventAction":"click","eventName":"select text link"},"attributes":{"moduleName":"interactive wizard","label":"Take the quiz again","assetName":"empty","elementType":"link","userActionFlag":true,"linkURL":"empty","position":"empty"}}" role="button" class="text-link restart-quiz +iconized " rel="nofollow"><div class="icon"><svg viewBox="0 0 64 64" role="img" aria-label=">"><use href="/etc.clientlibs/global_pdc/clientlibs/auto-clientlibs/pdc.designkit/resources/ps-icons-map__dig__utility.svg#ps-icon_utility_chevron-right"></use></svg></div><span class="cta__inner">{LINK_RESTART}</span></a></div></div></div><div class="interactive-wizard__banner__progress-bar"><div><div class="progress-bar animate progress-bar--line progress-bar--no-image" data-component="progress-bar" style="--percentage: {PERCENTAGE}"></div></div></div></div></div></div></div></template><template id="custom-btn-template"><svg data-btn-id="play-video" class="icon-block__icon-play-video" viewBox="0 0 50 50" role="img" aria-label="Play"><defs><style>.cls-1{fill-rule:evenodd}</style></defs><path class="cls-1" d="M9 6l32 19L9 44z"></path></svg><svg data-btn-id="pause-video" class="icon-block__icon-pause-video" viewBox="0 0 50 50" role="img" aria-label="Pause"><path d="M3.885 48h15.554V2H3.885zM30.582 2v46h15.533V2z"></path></svg><svg data-btn-id="replay-video" class="icon-block__icon-replay-video" viewBox="0 0 50 50" role="img" aria-label="Replay"><path d="M41.609 26.309c-.611-10.287-8.963-18.69-19.25-19.454V1.05c0-.866-1.018-1.375-1.68-.815L8.864 9.605a1.06 1.06 0 0 0 0 1.63l11.815 9.319c.662.56 1.68.05 1.68-.815v-5.602c7.232.815 12.732 7.385 11.917 14.972-.662 6.213-5.704 11.255-11.917 11.917-7.74.866-14.411-4.838-15.074-12.273a1.276 1.276 0 0 0-1.273-1.171H1.276c-.764 0-1.324.61-1.273 1.375C.767 39.804 9.781 48.41 20.832 48.41c11.865 0 21.49-10.032 20.777-22.101z"></path></svg><svg data-btn-id="back-to-start" class="icon-block__icon-back-to-start" viewBox="0 0 50 50" role="img" aria-label="Back to start"><path d="M9.923 25.008L48 46.21V3.791zM2 3.898v42.275h7.923V3.898z"></path></svg><svg data-btn-id="full-screen" class="icon-block__icon-full-screen" viewBox="0 0 50 50" role="img" aria-label="Full screen"><path d="M12.805 7H1v11.81h3.373v-6.048l6.05 6.048 2.382-2.386-6.048-6.049h6.048V7zM12.805 33.569l-2.382-2.384-6.05 6.051v-6.051H1V43h11.805v-3.376H6.753l6.052-6.055zM37.193 7v3.375h6.051l-6.051 6.049 2.386 2.386 6.048-6.051v6.051H49V7H37.193zM45.627 31.185v6.053l-6.048-6.053-2.386 2.384 6.053 6.055h-6.053V43H49V31.185h-3.373z"></path></svg><svg data-btn-id="close-full-screen" class="icon-block__icon-close-full-screen" viewBox="0 0 50 50" role="img" aria-label="Close full screen"><defs><style>.cls-1{fill-rule:evenodd}</style></defs><path class="cls-1" d="M28 25.5l14.1-14.1a2 2 0 0 0 0-2.84l-.65-.65a2 2 0 0 0-2.84 0L24.5 22 10.4 7.9a2 2 0 0 0-2.84 0l-.65.65a2 2 0 0 0 0 2.84L21 25.5 6.9 39.6a2 2 0 0 0 0 2.84l.65.65a2 2 0 0 0 2.84 0L24.5 29l14.1 14.1a2 2 0 0 0 2.84 0l.65-.65a2 2 0 0 0 0-2.84z"></path></svg></template><template id="media-lightbox__template"><div class="media-lightbox" aria-modal="true" data-close-label="Close" data-close-fullscreen-label="Close full screen"><div class="media-lightbox__topbar"><div role="button" class="icon media-lightbox__close" tabindex="1"><svg viewBox="0 0 64 64" role="button" aria-label="Close"><path fill-rule="evenodd" d="M36,32.5 L50.1,18.4 C50.4786253,18.0244668 50.6915966,17.5132751 50.6915966,16.98 C50.6915966,16.4467249 50.4786253,15.9355332 50.1,15.56 L49.45,14.91 C49.0744668,14.5313747 48.5632751,14.3184034 48.03,14.3184034 C47.4967249,14.3184034 46.9855332,14.5313747 46.61,14.91 L32.5,29 L18.4,14.9 C18.0244668,14.5213747 17.5132751,14.3084034 16.98,14.3084034 C16.4467249,14.3084034 15.9355332,14.5213747 15.56,14.9 L14.91,15.55 C14.5313747,15.9255332 14.3184034,16.4367249 14.3184034,16.97 C14.3184034,17.5032751 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class="media-block__img"></picture></figure><div class="media-block__overlay"><div class="icon"><svg class="media-block__icon media-block__icon--full-screen" viewBox="0 0 64 64" role="img" aria-label="Full screen"><path fill-rule="evenodd" d="M14.1562,37.3501 L14.1562,42.5851 L19.3892,37.3501 L21.4512,39.4131 L16.2152,44.6501 L21.4512,44.6501 L21.4512,47.5711 L11.2392,47.5711 L11.2392,37.3501 L14.1562,37.3501 Z M52.7618,37.3501 L52.7618,47.5711 L42.5478,47.5711 L42.5478,44.6501 L47.7828,44.6501 L42.5478,39.4131 L44.6118,37.3501 L49.8438,42.5861 L49.8438,37.3501 L52.7618,37.3501 Z M21.4512,16.4292 L21.4512,19.3482 L16.2192,19.3482 L21.4512,24.5812 L19.3892,26.6452 L14.1562,21.4132 L14.1562,26.6452 L11.2392,26.6452 L11.2392,16.4292 L21.4512,16.4292 Z M52.7619,16.4292 L52.7619,26.6452 L49.8439,26.6452 L49.8439,21.4102 L44.6109,26.6452 L42.5479,24.5812 L47.7819,19.3482 L42.5479,19.3482 L42.5479,16.4292 L52.7619,16.4292 Z"/></svg></div></div></div></div><div tabindex="0" class="media-block media-block--video toCloneVideo cloner" data-component="video-block"><div class="media-block__inner"><figure class="media-block__figure"><video class="media-block__video"><source src="" data-srcset=""/></video></figure></div></div><div class="embed-video pseudo-anchor cloner toCloneYoutubeVideo" data-video-id="" data-clip-id="" data-clip-timing="" data-video-time-stamp="" data-age-gated="false" data-autoplay="false" data-loop="false" data-playlist=""><div class="embed-video__inner"><iframe sandbox="allow-scripts allow-same-origin allow-presentation allow-popups allow-popups-to-escape-sandbox" frameborder="0" allowfullscreen=""></iframe></div></div></div></template><template id="video-playlist__template"><div role="button" tabindex="0" class="media-block media-block--video +interactive playlist-clone" data-component="video-block"><div class="media-block__inner"><figure class="media-block__figure"><video class="media-block__video video-js"><source src="" 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