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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><meta name="viewport" content="width=device-width, initial-scale=1"><meta name="description" content="Information about the availability of The Open University鈥檚 core IT systems"><meta name="author" content=""><link rel="shortcut icon" type="image/x-icon" href="//image.status.io/jrFxIIFLIKt3.ico"><link rel="icon" type="image/x-icon" href="//image.status.io/jrFxIIFLIKt3.ico"><title>Open University System Status</title><link rel="stylesheet" href="//static.status.io/public/statuspage/css/bootstrap.min.css"><link href="//static.status.io/public/statuspage/fonts/font-awesome/css/font-awesome.min.css" rel="stylesheet"><link rel="stylesheet" href="//static.status.io/public/statuspage/css/statuspage-default.css?v=3"><link rel="stylesheet" href="//static.status.io/public/statuspage/css/statuspage-200.css?v=3"><noscript><style>#statusio_metrics { display: none; } </style></noscript><noscript><style>#section_locations { display: none; 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opacity:1"> <table style="text-align: left;" border="0" cellpadding="0" cellspacing="0"> <tbody> <tr> <td style="text-align: left; vertical-align: bottom; width: 100%;"> <span style="font-weight: bold; color: #060645; font-size:32px; opacity:1">The Open University System Status</span> </td> <td style="text-align: right;"> <img id="statuspage_logo" src="https://image.status.io/v8TatbgEtxE3.png" alt="The Open University"> </td> </tr></tbody></table> <p>Information about the availability of The Open University鈥檚 core IT systems</p> <br> </body> <body style="font-family: Poppins; color: #060645"> <p>If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.</p> <br><br> </body> </div><script src="//static.status.io/public/statuspage/js/jquery.min.js"></script><script src="//static.status.io/public/statuspage/js/bootstrap.min.js"></script><script src="//static.status.io/public/statuspage/js/Autolinker.min.js"></script><div class="container"><div class="header" id="statusio_header"><div class="row"><div class="col-md-10 col-sm-10 col-xs-12"><p><a href="https://www.open.ac.uk"><img id="statuspage_logo" src="//image.status.io/v8TatbgEtxE3.png" alt="Logo"></a></p></div><div class="col-md-2 col-sm-2"></div></div></div><div class="page_section" id="statusio_maintenance"><div class="row page_section maintenance" id="statusio_maintenance_673dd669bdffe00d9ebe26f1"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#0070a0; border-bottom:0;"><div class="panel-title"><h5 class="white">Learn 7 Maintenance<span class="pull-right maintenance_status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_description_673dd669bdffe00d9ebe26f4">An upgrade to the Students in Secure Environments (learn7.open.ac.uk) websites is scheduled on Thursday 27th of November 2024, between 07:00 and 09:00. Apologies, during this time the system will not be available. All other websites are unaffected.</p></div></div><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Module websites, Other services</p></div></div><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">November 27, 2024 7:00AM - 9:00AM GMT</p></div></div><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_description_673dd669bdffe00d9ebe26f4' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); }); </script><br><a href="/pages/58a71741a6d56a3a53000429"><i class="fa fa-arrow-left"><span class="back-text"> Back to current status</span></i></a></div><div class="page_section" id="section_page_links"><div class="row"><div class="col-sm-9"><div id="bottom_menu"><a class="pull-left margin-right-20" href="/pages/58a71741a6d56a3a53000429">Status</a></div></div><div class="col-sm-3"></div></div></div><div class="modal fade" id="subscribeModal" tabindex="-1" role="dialog" aria-labelledby="subscribeModalLabel" aria-hidden="true"><div class="modal-dialog"><div class="modal-content make_round modal-text"><div class="modal-body"><div class="row"><div class="col-md-12"><ul class="nav nav-pills" role="tablist"><li id="tab_menu_email" style="padding-top:5px;"><a title="Email" href="#tab_email" role="tab" data-toggle="tab"><span><i class="fa fa-envelope"></i></span></a></li><li id="tab_menu_sms" style="padding-top:5px;"><a title="SMS" href="#tab_sms" role="tab" data-toggle="tab"><span><i class="fa fa-comment"></i></span></a></li><li id="tab_menu_rss" style="padding-top:5px;"><a title="RSS" href="#tab_rss" role="tab" data-toggle="tab"><span><i class="fa fa-rss"></i></span></a></li></ul></div></div><div class="row margin-top-40"><div class="col-md-12"><div class="tab-content"> <div class="tab-pane" id="tab_email"><div class="row"><div class="col-sm-12"><h4 class="text-center" id="subscribe_email_text_content">Subscribe to receive status updates by email</h4></div></div><br><div class="row margin-top-20"><div class="col-md-3"></div><div class="col-md-6"><input class="form-control make_round" id="subscribe_email_address" type="text" placeholder="Email" name="subscribe_email_address" autofocus="autofocus"><input class="form-control" type="hidden" placeholder="Email" name="email"></div></div><div class="row" id="recaptcha_block_email"><div class="col-md-12" style="text-align:center;"></div></div><div class="row subscribe-modal-footer"><div class="row"><div class="col-md-6"><div class="pull-left" id="result_subscribe_email" style="text-align:left;"></div></div><div class="col-md-6"><button class="btn btn-default make_round" type="button" data-dismiss="modal">Close</button><button class="btn btn-default make_round" id="subscribe_button_email" type="button">Subscribe</button><button class="btn btn-default make_round" id="manage_button_email" type="button" style="display:none;">Manage Subscription</button></div></div><div class="row"><div class="col-md-12" style="text-align:center;"><br><small id="manage_subscription_email" style="cursor:pointer;">Manage Existing Subscription</small><small id="dont_manage_subscription_email" style="display:none;cursor:pointer;">Create New Subscription</small></div></div></div></div><div class="tab-pane" id="tab_sms"><div class="row"><div class="col-sm-12"><h4 class="text-center" id="subscriber_sms_text_content">Subscribe to receive status updates by text message</h4></div></div><br><div class="row margin-top-20"><div class="col-md-3"></div><div class="col-md-6"><select class="form-control" id="subscribe_sms_country_code"><option value="+93">Afghanistan [+93] </option><option value="+358">Aland Islands [+358] </option><option value="+355">Albania [+355] </option><option value="+213">Algeria [+213] </option><option value="+1 684">AmericanSamoa [+1 684] </option><option value="+376">Andorra [+376] </option><option value="+244">Angola [+244] </option><option value="+1 264">Anguilla [+1 264] </option><option value="+672">Antarctica [+672] </option><option value="+1268">Antigua and Barbuda [+1268] </option><option value="+54">Argentina [+54] </option><option value="+374">Armenia [+374] </option><option value="+297">Aruba [+297] </option><option value="+61">Australia [+61] </option><option value="+43">Austria [+43] </option><option value="+994">Azerbaijan [+994] </option><option value="+1 242">Bahamas [+1 242] </option><option value="+973">Bahrain [+973] </option><option value="+880">Bangladesh [+880] </option><option value="+1 246">Barbados [+1 246] </option><option value="+375">Belarus [+375] </option><option value="+32">Belgium [+32] </option><option value="+501">Belize [+501] </option><option value="+229">Benin [+229] </option><option value="+1 441">Bermuda [+1 441] </option><option value="+975">Bhutan [+975] </option><option value="+591">Bolivia, Plurinational State of [+591] </option><option value="+387">Bosnia and Herzegovina [+387] </option><option value="+267">Botswana [+267] </option><option value="+55">Brazil [+55] </option><option value="+246">British Indian Ocean Territory [+246] </option><option value="+673">Brunei Darussalam [+673] </option><option value="+359">Bulgaria [+359] </option><option value="+226">Burkina Faso [+226] </option><option value="+257">Burundi [+257] </option><option value="+855">Cambodia [+855] </option><option value="+237">Cameroon [+237] </option><option value="+1" selected="selected">Canada [+1] </option><option value="+238">Cape Verde [+238] </option><option value="+ 345">Cayman Islands [+ 345] </option><option value="+236">Central African Republic [+236] </option><option value="+235">Chad [+235] </option><option value="+56">Chile [+56] </option><option value="+86">China [+86] </option><option value="+61">Christmas Island [+61] </option><option value="+61">Cocos (Keeling) Islands [+61] </option><option value="+57">Colombia [+57] </option><option value="+269">Comoros [+269] </option><option value="+242">Congo [+242] </option><option value="+243">Congo, The Democratic Republic of the [+243] </option><option value="+682">Cook Islands [+682] </option><option value="+506">Costa Rica [+506] </option><option value="+225">Cote d'Ivoire [+225] </option><option value="+385">Croatia [+385] </option><option value="+53">Cuba [+53] </option><option value="+537">Cyprus [+537] </option><option value="+420">Czech Republic [+420] </option><option value="+45">Denmark [+45] </option><option value="+253">Djibouti [+253] </option><option value="+1 767">Dominica [+1 767] </option><option value="+1 849">Dominican Republic [+1 849] </option><option 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value="+972">Israel [+972] </option><option value="+39">Italy [+39] </option><option value="+1 876">Jamaica [+1 876] </option><option value="+81">Japan [+81] </option><option value="+44">Jersey [+44] </option><option value="+962">Jordan [+962] </option><option value="+7 7">Kazakhstan [+7 7] </option><option value="+254">Kenya [+254] </option><option value="+686">Kiribati [+686] </option><option value="+850">Korea, Democratic People's Republic of [+850] </option><option value="+82">Korea, Republic of [+82] </option><option value="+965">Kuwait [+965] </option><option value="+996">Kyrgyzstan [+996] </option><option value="+856">Lao People's Democratic Republic [+856] </option><option value="+371">Latvia [+371] </option><option value="+961">Lebanon [+961] </option><option value="+266">Lesotho [+266] </option><option value="+231">Liberia [+231] </option><option value="+218">Libyan Arab Jamahiriya [+218] </option><option value="+423">Liechtenstein [+423] </option><option value="+370">Lithuania [+370] </option><option value="+352">Luxembourg [+352] </option><option value="+853">Macao [+853] </option><option value="+389">Macedonia, The Former Yugoslav Republic of [+389] </option><option value="+261">Madagascar [+261] </option><option value="+265">Malawi [+265] </option><option value="+60">Malaysia [+60] </option><option value="+960">Maldives [+960] </option><option value="+223">Mali [+223] </option><option value="+356">Malta [+356] </option><option value="+692">Marshall Islands [+692] </option><option value="+596">Martinique [+596] </option><option value="+222">Mauritania [+222] </option><option value="+230">Mauritius [+230] </option><option value="+262">Mayotte [+262] </option><option value="+52">Mexico [+52] </option><option value="+691">Micronesia, Federated States of [+691] </option><option value="+373">Moldova, Republic of [+373] </option><option value="+377">Monaco [+377] </option><option value="+976">Mongolia [+976] </option><option value="+382">Montenegro [+382] </option><option value="+1664">Montserrat [+1664] </option><option value="+212">Morocco [+212] </option><option value="+258">Mozambique [+258] </option><option value="+95">Myanmar [+95] </option><option value="+264">Namibia [+264] </option><option value="+674">Nauru [+674] </option><option value="+977">Nepal [+977] </option><option value="+31">Netherlands [+31] </option><option value="+599">Netherlands Antilles [+599] </option><option value="+687">New Caledonia [+687] </option><option value="+64">New Zealand [+64] </option><option value="+505">Nicaragua [+505] </option><option value="+227">Niger [+227] </option><option value="+234">Nigeria [+234] </option><option value="+683">Niue [+683] </option><option value="+672">Norfolk Island [+672] </option><option value="+1 670">Northern Mariana Islands [+1 670] </option><option value="+47">Norway [+47] </option><option value="+968">Oman [+968] </option><option value="+92">Pakistan [+92] </option><option value="+680">Palau [+680] </option><option value="+970">Palestinian Territory, Occupied [+970] </option><option value="+507">Panama [+507] </option><option value="+675">Papua New Guinea [+675] </option><option value="+595">Paraguay [+595] </option><option value="+51">Peru [+51] </option><option value="+63">Philippines [+63] </option><option value="+872">Pitcairn [+872] </option><option value="+48">Poland [+48] </option><option value="+351">Portugal [+351] </option><option value="+1 939">Puerto Rico [+1 939] </option><option value="+974">Qatar [+974] </option><option value="+262">Reunion [+262] </option><option value="+40">Romania [+40] </option><option value="+7">Russia [+7] </option><option value="+250">Rwanda [+250] </option><option value="+590">Saint Barthlemy [+590] </option><option value="+290">Saint Helena, Ascension and Tristan Da Cunha [+290] </option><option value="+1 869">Saint Kitts and Nevis [+1 869] </option><option value="+1 758">Saint Lucia [+1 758] </option><option value="+590">Saint Martin [+590] </option><option value="+508">Saint Pierre and Miquelon [+508] </option><option value="+1 784">Saint Vincent and the Grenadines [+1 784] </option><option value="+685">Samoa [+685] </option><option value="+378">San Marino [+378] </option><option value="+239">Sao Tome and Principe [+239] </option><option value="+966">Saudi Arabia [+966] </option><option value="+221">Senegal [+221] </option><option value="+381">Serbia [+381] </option><option value="+248">Seychelles [+248] </option><option value="+232">Sierra Leone [+232] </option><option value="+65">Singapore [+65] </option><option value="+421">Slovakia [+421] </option><option value="+386">Slovenia [+386] </option><option value="+677">Solomon Islands [+677] </option><option value="+252">Somalia [+252] </option><option value="+27">South Africa [+27] </option><option value="+500">South Georgia and the South Sandwich Islands [+500] </option><option value="+34">Spain [+34] </option><option value="+94">Sri Lanka [+94] </option><option value="+249">Sudan [+249] </option><option value="+597">Suriname [+597] </option><option value="+47">Svalbard and Jan Mayen [+47] </option><option value="+268">Swaziland [+268] </option><option value="+46">Sweden [+46] </option><option value="+41">Switzerland [+41] </option><option value="+963">Syrian Arab Republic [+963] </option><option value="+886">Taiwan, Province of China [+886] </option><option value="+992">Tajikistan [+992] </option><option value="+255">Tanzania, United Republic of [+255] </option><option value="+66">Thailand [+66] </option><option value="+670">Timor-Leste [+670] </option><option value="+228">Togo [+228] </option><option value="+690">Tokelau [+690] </option><option value="+676">Tonga [+676] </option><option value="+1 868">Trinidad and Tobago [+1 868] </option><option value="+216">Tunisia [+216] </option><option value="+90">Turkey [+90] </option><option value="+993">Turkmenistan [+993] </option><option value="+1 649">Turks and Caicos Islands [+1 649] </option><option value="+688">Tuvalu [+688] </option><option value="+256">Uganda [+256] </option><option value="+380">Ukraine [+380] </option><option value="+971">United Arab Emirates [+971] </option><option value="+44">United Kingdom [+44] </option><option value="+1" selected="selected">United States [+1] </option><option value="+598">Uruguay [+598] </option><option value="+998">Uzbekistan [+998] </option><option value="+678">Vanuatu [+678] </option><option value="+58">Venezuela, Bolivarian Republic of [+58] </option><option value="+84">Viet Nam [+84] </option><option value="+1 284">Virgin Islands, British [+1 284] </option><option value="+1 340">Virgin Islands, U.S. [+1 340] </option><option value="+681">Wallis and Futuna [+681] </option><option value="+967">Yemen [+967] </option><option value="+260">Zambia [+260] </option><option value="+263">Zimbabwe [+263] </option></select></div></div><div class="row margin-top-20"><div class="col-md-3"></div><div class="col-md-6"><input class="form-control make_round" id="subscribe_sms_number" type="text" placeholder="Phone Number" name="subscribe_sms_number"><p class="help-block">Example: 201-555-1717</p></div></div><div class="row" id="recaptcha_block_sms"><div class="col-md-12" style="text-align:center;"></div></div><div class="row subscribe-modal-footer"><div class="row"><div class="col-md-6"><div class="pull-left" id="result_subscribe_sms" style="text-align:left;"></div></div><div class="col-md-6"><button class="btn btn-default make_round" type="button" data-dismiss="modal">Close</button><button class="btn btn-default make_round" id="subscribe_button_sms" type="button">Subscribe</button><button class="btn btn-default make_round" id="manage_button_sms" type="button" style="display:none;">Manage Subscription</button></div></div><div class="row"><div class="col-md-12" style="text-align:center;"><br><small id="manage_subscription_sms" style="cursor:pointer;">Manage Existing Subscription</small><small id="dont_manage_subscription_sms" style="display:none;cursor:pointer;">Create New Subscription</small></div></div></div></div><div class="tab-pane" id="tab_rss"><div class="row"><div class="col-sm-12"><h4 class="text-center">Subscribe to receive status updates via RSS</h4></div></div><br><div class="row margin-top-20"><div class="col-md-2"></div><div class="col-md-8 text-center"><a class="btn btn-lg btn-default make_round" id="subscribe_link_rss" href="https://status.open.ac.uk/pages/58a71741a6d56a3a53000429/rss" target="_blank" style="color:#000; font-size: 20px;">RSS Feed</a></div></div><div class="row subscribe-modal-footer"><div class="col-md-6"></div><div class="col-md-6"><button class="btn btn-default make_round" type="button" data-dismiss="modal">Close</button></div></div></div></div></div></div></div></div></div></div></div><div class="container"> <body style="font-family: Poppins; color: #060645; font-size:14px"> <p>The Open University</p> <hr> </body> </div> <div class="container"> <body style="font-family: Poppins; color: #060645; font-size:14px"> <a href="http://www.open.ac.uk/about/main/strategy-and-policies/policies-and-statements/website-accessibility-open-university/" target="_blank">Accessibility Statement</a></body> </div><script>$(document).ready(function(){ $('#tab_email').addClass('active'); $('#tab_menu_email').addClass('active'); });</script><script>$("#subscribe_button_email").click(function (event) { event.preventDefault(); var address = $("#subscribe_email_address").val(); var email = $("#email").val(); if (false == true) { var recaptcha = grecaptcha.getResponse(RecaptchaEmail); } else { var recaptcha = ''; } $.ajax({ url: '/subscriber/add', type: "POST", data: ({ statuspage_id: "58a71741a6d56a3a53000429", method: "email", address: address, email: email, recaptcha: recaptcha }), success: function(data){ if (false == true) { grecaptcha.reset(RecaptchaEmail); } var message_text = data.status.message; 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$("#result_subscribe_sms").fadeOut("slow", function () { $("#result_subscribe_sms").hide(); }); }, 8000); } }); }) </script><script>$("#subscribe_button_webhook").click(function (event) { event.preventDefault(); var address = $("#subscribe_webhook_address").val(); var address_email = $("#subscribe_webhook_address_email").val(); if (false == true) { var recaptcha = grecaptcha.getResponse(RecaptchaWebhook); } else { var recaptcha = ''; } $.ajax({ url: '/subscriber/add', type: "POST", data: ({ statuspage_id: "58a71741a6d56a3a53000429", method: "webhook", address: address, address_email: address_email, recaptcha: recaptcha }), success: function(data){ if (false == true) { grecaptcha.reset(RecaptchaWebhook); } var message_text = data.status.message; $("#result_subscribe_webhook").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_webhook").show(); setTimeout(function(){ $("#result_subscribe_webhook").fadeOut("slow", function () { $("#result_subscribe_webhook").hide(); }); }, 5000); } }); }) </script><script>$("#subscribe_button_msteams").click(function (event) { event.preventDefault(); var address = $("#subscribe_msteams_address").val(); var address_email = $("#subscribe_msteams_address_email").val(); if (false == true) { var recaptcha = grecaptcha.getResponse(RecaptchaMsteams); } else { var recaptcha = ''; } $.ajax({ url: '/subscriber/add', type: "POST", data: ({ statuspage_id: "58a71741a6d56a3a53000429", method: "msteams", address: address, address_email: address_email, recaptcha: recaptcha }), success: function(data){ if (false == true) { grecaptcha.reset(RecaptchaMsteams); } var message_text = data.status.message; $("#result_subscribe_msteams").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_msteams").show(); setTimeout(function(){ $("#result_subscribe_msteams").fadeOut("slow", function () { $("#result_subscribe_msteams").hide(); }); }, 5000); } }); }) </script><script>$('#subscribeModal').on('shown.bs.modal', function() { $(this).find('input:first').focus(); }); </script><script>$("#manage_subscription_email").click(function (event) { event.preventDefault(); $("#recaptcha_block_email").hide(); $("#manage_subscription_email").hide(); $("#subscribe_button_email").hide(); $("#manage_button_email").show(); $("#subscribe_email_text_content").html("Enter the email address you subscribed with"); $("#dont_manage_subscription_email").show(); }) </script><script>$("#dont_manage_subscription_email").click(function (event) { event.preventDefault(); $("#dont_manage_subscription_email").hide(); $("#recaptcha_block_email").show(); $("#subscribe_button_email").show(); $("#manage_button_email").hide(); $("#subscribe_email_text_content").html("Subscribe to receive status updates by email"); $("#manage_subscription_email").show(); }) </script><script>$("#manage_button_email").click(function (event) { event.preventDefault(); var address = 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$("#result_subscribe_webhook").show(); setTimeout(function(){ $("#result_subscribe_webhook").fadeOut("slow", function () { $("#result_subscribe_webhook").hide(); }); }, 5000); } }); }) </script><script>$("#manage_subscription_msteams").click(function (event) { event.preventDefault(); $("#recaptcha_block_msteams").hide(); $("#manage_subscription_msteams").hide(); $("#subscribe_button_msteams").hide(); $("#manage_button_msteams").show(); $("#subscribe_msteams_text_content").html("Enter the Microsoft Teams Webhook and email address you subscribed with"); $("#dont_manage_subscription_msteams").show(); }) </script><script>$("#dont_manage_subscription_msteams").click(function (event) { event.preventDefault(); $("#dont_manage_subscription_msteams").hide(); $("#recaptcha_block_msteams").show(); $("#subscribe_button_msteams").show(); $("#manage_button_msteams").hide(); $("#subscribe_msteams_text_content").html("Subscribe to receive status updates in Microsoft Teams"); 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