TalkTalk unavailable

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://d35r1y7lonozn6.cloudfront.net/","20151027000254","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1445904174"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <title>TalkTalk unavailable</title> <meta http-equiv="X-UA-Compatible" content="IE=edge;chrome=1"/> <meta name="content-style-type" content="text/css"/> <meta name="content-script-type" content="text/javascript"/> <meta name="author" content="TalkTalk web studio /"/> <link rel="stylesheet" href="/web/20151027000254cs_/https://d35r1y7lonozn6.cloudfront.net/assets/style.css" type="text/css"/> <link rel="stylesheet" href="/web/20151027000254cs_/https://d35r1y7lonozn6.cloudfront.net/assets/grid12.css" type="text/css"/>  <style type="text/css"> .tthdr .topcon { height: auto; } #page-top { height: 100px; } #mobile-sales-content { display: none; } .mb-450 { margin-bottom: 450px; } #update, #sales-content { display: none; } .colorprime{ color: #AA52AD; } .gradtypeprime { color: #FFF; background: red; background: -moz-linear-gradient(left,#00ADFF 10%,#E400FF 100%); background: -webkit-gradient(linear,left top,right top,color-stop(10%,#F00),color-stop(100%,#FF7300)); background: -webkit-linear-gradient(left,#00ADFF 10%,#E400FF 100%); background: -o-linear-gradient(left,red 10%,#ff7300 100%); background: -ms-linear-gradient(left,red 10%,#ff7300 100%); background: linear-gradient(left,#00ADFF 10%,#E400FF 100%); } .myAccTitle{ color: #7F3C81; font-weight: bold; } @media (max-width: 1024px) { .ttftr { width: auto; } #page-gen6{ width: auto !important; } .header { width: 1002px; background-color: #333; height: 50px; position: relative; top: 0; left: 0; margin-left: auto; margin-right: auto; } } .videoWrapper { position: relative; padding-bottom: 56.25%; /* 16:9 */ padding-top: 25px; height: 0; } .videoWrapper iframe { position: absolute; top: 0; left: 0; width: 100%; height: 100%; } #stay-safe { display: none; } .bottom-padding { padding-bottom: 20px } .fright { float: right; } .colorprime { color: #993399; } .promo { margin-bottom:10px; } </style> </head> <body class="ttheme_4">  <noscript><iframe src="//web.archive.org/web/20151027000254if_/https://www.googletagmanager.com/ns.html?id=GTM-KSBHJC" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//web.archive.org/web/20151027000254/https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-KSBHJC');</script>  <div class="tthdr"> <div class="tthdrinner"> <div class="topcon"> <div class="topconinner"> <div class="logo"><a href="https://web.archive.org/web/20151027000254/http://www.talktalk.co.uk/" title="TalkTalk"><img src="/web/20151027000254im_/https://d35r1y7lonozn6.cloudfront.net/assets/logo.png" width="162" height="35" alt="logo" class="gradtypeprime"></a> </div> <div class="clear"></div> </div> </div> <ul class="nav"></ul> </div> </div>  <div id="page-gen6"> <div id="page-top"></div> <div id="page-middle"> <div class="centerPane">  <div class="hackFix"> <h1 class="myAccTitle" id="myAccTitle">The TalkTalk website is unavailable right now</h1> <div id="www-other-content"> <p>Sorry we are currently facing technical issues, our engineers are working hard to fix it. We apologise for any inconvenience this may cause.</p> </div> <div id="default-content"> <div id="www-myaccount-content"> <h1 class="myAccTitle">My Account is unavailable right now </h1> <p>On the 21st October 2015, TalkTalk’s website suffered a serious criminal Cyber Attack. Our website was compromised, but our core systems were not.</p> <p>No 'My Account' passwords were stolen. Sensitive financial information – i.e. credit and debit card numbers - was protected (We don’t store unencrypted credit card data on our site). No bank details were taken that aren’t already shared when you write a cheque or arrange a payment into your account.</p> </div> <div id="sales-content"> <img src="/web/20151027000254im_/https://d35r1y7lonozn6.cloudfront.net/assets/sales/sales-title.png"/> <img src="/web/20151027000254im_/https://d35r1y7lonozn6.cloudfront.net/assets/sales/cta.jpg" class="fright" style="margin-left: 20px; margin-bottom: 20px;"/> <div style="padding: 10px;"> <p> We're currently making security enhancements to our website, which should be back online soon. </p> <p> While we do this, our customer team are there to help you with details on the packages below or upgrades. Just give them a call. </p> </div> <img src="/web/20151027000254im_/https://d35r1y7lonozn6.cloudfront.net/assets/sales/simpley-bb.jpg" class="promo"/> <img src="/web/20151027000254im_/https://d35r1y7lonozn6.cloudfront.net/assets/sales/superfast-fibre-bb-v2.jpg" class="promo"/> <img src="/web/20151027000254im_/https://d35r1y7lonozn6.cloudfront.net/assets/sales/e-tv-v2.jpg" class="promo"/> <img src="/web/20151027000254im_/https://d35r1y7lonozn6.cloudfront.net/assets/sales/ptv-v2.jpg" class="promo"/> <br/> <br/> </div> </div> <div id="stay-safe"> <div class="row"> <div class="col-xs-12 col-sm-6"> <h2>Stay Safe</h2> <ol type="1"> <li>Remember TalkTalk will NEVER call you or send you texts/links over email using an account number to identify you or to prove that the call is genuine. </li> <li>We will NEVER call you or send you texts/links over email asking you to provide bank details unless you've specifically asked us to.</li> <li>We will NEVER call you or send you texts/links over email asking to 'remote connect' to your computer, unless you've specificially asked us to.</li> <li>If you aren't sure it's us you're talking to, you can always call us on 0800 083 2710 or 0141 230 0707.</li> <li>This code: <strong>TT231</strong> to access 12 months' free credit monitoring from <a href="https://web.archive.org/web/20151027000254/https://www.noddle.co.uk/" target="_blank">Noddle</a>.</li> <li>Change your passwords - TalkTalk My Account passwords have not been accessed, but it's still a good idea to change your TalkTalk password once this service is back up, as well as any other accounts that use the same password.</li> <li>Report any unusual transactions to your bank and ActionFraud as soon as possible. You can reach them on 0300 123 2040 or via <a href="https://web.archive.org/web/20151027000254/http://www.actionfraud.police.uk/" target="_blank">ActionFraud</a></li> </ol> </div> <div class="col-xs-12 col-sm-6 col-md-6"> <h2>Call Us</h2> <p>Customer Services & Techinal Support</p> <h3>0870 4441820</h3> <p>(FREE from your TalkTalk landline)</p> <p>or</p> <h3>0203 4415550</h3> <p>(National rate number)</p> </div> </div> </div> <div id="update" class="bottom-padding"> <h2>1:00pm - 25/10/2015 - Latest Update</h2> <div class="row"> <div class="col-xs-12 col-sm-6"> <div class="videoWrapper"> <iframe allowfullscreen="" frameborder="0" height="315" src="https://web.archive.org/web/20151027000254if_/https://www.youtube.com/embed/f3ENte820Ao?rel=0" width="560"></iframe> </div> </div> <div class="col-xs-12 col-sm-6"> <ul> <li>This cyber attack was on our website not our core systems</li> <li>We can confirm that we do not store complete credit card details on the website; any credit card details that may have been accessed had a series of numbers hidden and therefore are not usable for financial transactions eg 012345xxxxxx 6789</li> <li>TalkTalk My Account passwords have not been accessed</li> <li>We now expect the amount of financial information that may have been accessed to be materially lower than initially believed and would on its own not enable a criminal to take money from your account</li> <li>The Metropolitan Police Cyber Crime Unit criminal investigation continues</li> </ul> </div> </div>  </div> <div id="default-phones"> <p>If you need to contact us then you can do so on the below numbers:</p> <div class="grid_2"></div> <div class="grid_8"> <div class="box_t1"> <table> <colgroup> <col class="tcoll"> <col class="tcoll"> <col class="tcoll"> </colgroup> <thead> <tr> <th class="tcolc">Department</th> <th class="tcolc">Number</th> <th class="tcolc">Opening Hours</th> </tr> </thead> <tbody> <tr class="alternate"> <th class="tcoll">Sales Hotline</th> <td class="tcolc">0800 049 7802</td> <td class="tcolr">Mon - Thur  8am  - 10pm<br> Fri  8am  -   9pm<br> Sat - Sun  9am  -   8pm </td> </tr> <tr> <th class="tcoll">Customer Services<br>& Technical Support</th> <td class="tcolc">0870 444 1820<br> (<strong>FREE</strong> from your<br> TalkTalk landline)<br> <br> or<br> <br> 0203 441 5550<br> (National rate number)<br></td> <td class="tcolr"><br> <br><br> Mon - Sun   24 hours a day<br> <br></td> </tr> <tr class="alternate"> <th class="tcoll">Newline Customer Services</th> <td class="tcolc">0870 087 5703</td> <td class="tcolr">Mon - Sun   8am  -   8pm</td> </tr> <tr> <th class="tcoll">TalkTalk Mobile</th> <td class="tcolc">0870 087 8751</td> <td class="tcolr">Mon - Sun   8am  -   8pm</td> </tr> <tr class="alternate"> <th class="tcoll">Cancelling a new order</th> <td class="tcolc">0870 087 8038</td> <td class="tcolr">Mon - Sun   8am  -   8pm</td> </tr> </tbody> </table> <br> <br> <br> <br> </div> </div> </div>  <div id="mobile-sales-content" class="mb-450"> <p>If you need to contact us do so on the number below:</p> <div class="grid_2"></div> <div class="grid_8"> <div class="box_t1"> <table> <colgroup> <col class="tcoll"> <col class="tcoll"> <col class="tcoll"> </colgroup> <thead> <tr> <th class="tcolc">Department</th> <th class="tcolc">Number</th> <th class="tcolc">Opening Hours</th> </tr> </thead> <tbody> <tr class="alternate"> <th class="tcoll">TalkTalk Mobile Sales</th> <td class="tcolc">0800 458 5331</td> <td class="tcolr"> Mon - Fri  8am  - 9pm<br> Sat  8am  -   8pm<br> Sun  9am  -   8pm </td> </tr> </tbody> </table> </div> </div> </div>  <div id="business-content" style="display:none"> <div> <p>We apologise but unfortunately the TalkTalk Business sales site is currently undergoing maintenance.</p> <p>f you need to contact us then you can do so on the below numbers, or visit <a href="https://web.archive.org/web/20151027000254/http://www.talktalkbusiness.co.uk/">www.talktalkbusiness.co.uk</a>:</p> <div class="grid_2"></div> <div class="grid_8"> <div class="box_t1"> <table> <colgroup> <col class="tcoll"> <col class="tcoll"> <col class="tcoll"> </colgroup> <thead> <tr> <th class="tcolc">Department</th> <th class="tcolc">Number</th> <th class="tcolc">Opening Hours</th> </tr> </thead> <tbody> <tr class="alternate"> <th class="tcoll">Online bill</th> <td class="tcolc">0800 466 1234</td> <td class="tcolr">Mon - Fri   8am  -   6pm</td> </tr> <tr> <th class="tcoll">My Account</th> <td class="tcolc">0800 083 3003</td> <td class="tcolr">Mon - Fri   8am  -   6pm</td> </tr> <tr class="alternate"> <th class="tcoll">Broadband Sales</th> <td class="tcolc">0800 458 4581</td> <td class="tcolr">Mon - Fri   8.30am  -   6pm</td> </tr> <tr> <th class="tcoll">All Other Sales</th> <td class="tcolc">0800 840 6778</td> <td class="tcolr">Mon - Fri   8.30am  -   6pm</td> </tr> </tbody> </table> </div> </div> </div> </div> <script> var url = window.location; 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