Submit a Support Ticket

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href="/it_IT/education/scale-up-business-game">Scale Up! Business Game</a></li> <li><a class="dropdown-item" href="/it_IT/education/visit-odoo">Visita Odoo</a></li> </ul> </div> <div class="col-md-3 o_software_com"> <div class="o_nav_com_family">Ottieni il software</div> <ul> <li><a class="dropdown-item" href="/it_IT/page/download">Scarica</a></li> <li><a class="dropdown-item" href="/it_IT/page/editions">Edizioni a confronto</a></li> <li><a class="dropdown-item" href="/it_IT/page/release-notes">Versioni</a></li> </ul> </div> <div class="col-md-3 o_collab_com"> <div class="o_nav_com_family">Collabora</div> <ul> <li><a class="dropdown-item" href="https://github.com/odoo">Github </a></li> <li><a class="dropdown-item" href="/it_IT/forum/help-1">Forum </a></li> <li><a class="dropdown-item" href="/it_IT/events">Eventi </a></li> <li><a class="dropdown-item" href="https://github.com/odoo/odoo/wiki/Translations">Traduzioni</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/it_IT/become-a-partner">Diventa nostro partner</a></li> <li><a class="dropdown-item" href="/it_IT/accounting-firms/register">Registra la tua società di contabilità</a></li> </ul> </div> <div class="col-md-3 o_services_com"> <div class="o_nav_com_family">Ottieni servizi</div> <ul> <li><a class="dropdown-item" href="/it_IT/partners">Trova un partner</a></li> <li><a class="dropdown-item" href="/it_IT/accounting-firms">Trova un contabile</a></li> </ul> <ul class="pt-lg-3"> <li><div class="o_schedule_demo "> <a target="_blank" href="/it_IT/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item text-start"> Richiedi una demo </a> </div> </li> <li><a class="dropdown-item" href="/it_IT/blog/customer-reviews-6">Testimonianze dei clienti</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/it_IT/pricing-packs">Servizi di implementazione</a></li> <li><a class="dropdown-item" href="/it_IT/page/developers-on-demand">Servizi di sviluppo</a></li> <li><a class="dropdown-item" href="/it_IT/help">Supporto</a></li> <li><a class="dropdown-item" href="//upgrade.odoo.com">Aggiornamenti</a></li> </ul> </div> </div> </div> <span class="o_header_social"> <div class="social_icons"> <a target="_blank" href="https://github.com/odoo/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-github" focusable="false"></i><span class="visually-hidden sr-only">GitHub</span></a> <a target="_blank" href="https://www.youtube.com/channel/UCkQPikELWZFLgQNHd73jkdg" class="d-inline dropdown-item"><i class="fa fa-fw fa-youtube-play" focusable="false"></i><span class="visually-hidden sr-only">Youtube</span></a> <a target="_blank" href="https://twitter.com/Odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-twitter" focusable="false"></i><span class="visually-hidden sr-only">Twitter</span></a> <a target="_blank" href="https://www.linkedin.com/company/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-linkedin" focusable="false"></i><span class="visually-hidden sr-only">Linkedin</span></a> <a target="_blank" href="https://www.instagram.com/odoo.official" class="d-inline dropdown-item"><i class="fa fa-fw fa-instagram" focusable="false"></i><span class="visually-hidden sr-only">Instagram</span></a> <a target="_blank" href="https://www.facebook.com/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-facebook" focusable="false"></i><span class="visually-hidden sr-only">Facebook</span></a> <a target="_blank" href="https://www.tiktok.com/@odoo" class="d-inline dropdown-item"> <svg xmlns="http://www.w3.org/2000/svg" style="width: 15px; margin-top: -3px;" class="custom-tiktok" viewBox="0 0 2859 3333" shape-rendering="geometricPrecision" text-rendering="geometricPrecision" image-rendering="optimizeQuality" fill-rule="evenodd" clip-rule="evenodd" fill="currentColor"><path d="M2081 0c55 473 319 755 778 785v532c-266 26-499-61-770-225v995c0 1264-1378 1659-1932 753-356-583-138-1606 1004-1647v561c-87 14-180 36-265 65-254 86-398 247-358 531 77 544 1075 705 992-358V1h551z"></path></svg> </a> <a target="_blank" href="//podcast.odoo.com" class="d-inline dropdown-item"><i class="fa fa-fw fa-spotify" focusable="false"></i><span class="visually-hidden sr-only">Spotify</span></a> </div> <div> <a class="d-inline dropdown-item" href="tel:+3222903490"><i class="fa fa-phone text-muted me-1"></i>+32 2 290 34 90</a> <a target="_blank" class="d-inline dropdown-item" href="https://wa.me/85264491993"><i class="fa fa-whatsapp me-1"></i> Contattaci su WhatsApp</a><div class="o_schedule_demo w-auto"> <a target="_blank" href="/it_IT/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item d-inline text-start"> <i class="fa fa-calendar text-muted"></i> Richiedi una demo </a> </div> </div> </span> </div> </li> <li><a href="/it_IT/pricing">Prezzi </a></li> <li><a href="/it_IT/contactus">Contatti</a></li> </ul> </div> </header> <main> <div id="wrap"> <section class="o_bg_cover o_support_banner" style="background-image:url(https://odoocdn.com/openerp_enterprise/static/src/img/support/support_banner.jpg); background-position: 65% center"> <div class="container text-center-xs"> <h1 class="mt-6 mb-4 text-white display-2">Richiedi supporto</h1> </div> </section> <section> <div class="container o_support_form"> <form class="mt-3 mb-6 form-horizontal" method="post" enctype="multipart/form-data" action="/it_IT/help/submit"> <div class="row justify-content-between"> <div class="col-12 col-lg-4 order-lg-2 d-flex flex-column"> <div class="card bg-light o_login_panel mb-3"> <div class="card-header"> <h5 class="mb-0 mt-0">Servizio di supporto</h5> </div> <div class="card-body text-center"> <a class="btn btn-primary w-100" href="/web/login?redirect=/help">Login</a> <p class="text-muted">Per individuare le tue informazioni</p> </div> </div> <div class="card bg-light mb-2"> <a id="emergency-chat" href="#" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/helpdesk/static/src/img/tickets.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Hai un'emergenza? </h5> <p class="m-0 text-600"> Chatta con noi oppure chiama le linee dedicate </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/it_IT/my/account" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/portal/static/src/img/portal-addresses.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Accedi al tuo account Odoo </h5> <p class="m-0 text-600"> Gestisci documenti e informazioni personali </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/it_IT/appointment" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/appointment/static/src/img/calendar.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Non sono ancora un cliente </h5> <p class="m-0 text-600"> Prenota una demo con un consulente </p> </div> </a> </div> <div class="card bg-light mb-2"> <div class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/knowledge/static/src/img/Books.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Link utili </h5> <p class="m-0 text-600"> <a href="/it_IT/page/docs">Documentazione Odoo</a> <br/> <a href="/it_IT/slides/all/tag/odoo-tutorials-9">Tutorial Odoo</a> </p> </div> </div> </div> <table id="emergency-lines" class="small table table-condensed table-striped mt-3"> <thead> <tr style="background:0"> <th colspan="2" class="px-0" style="border:0" data-bs-toggle="collapse" data-bs-target="#o_emergency_table"> <div class="o_infobox_title py-2 ps-3 fw-bold bg-200"> <i class="fa fa-phone me-1 text-info"></i> Numeri di emergenza </div> </th> </tr> </thead> <tbody class="collapse" id="o_emergency_table"> <tr><th>America</th> <td class="text-end" dir="ltr">+1 (650) 870 2051</td></tr> <tr><th>America latina</th> <td class="text-end" dir="ltr">+1 (650) 260 6552</td></tr> <tr><th>Europa</th> <td class="text-end" dir="ltr">+32 2 616 8002</td></tr> <tr><th>Africa</th> <td class="text-end" dir="ltr">+254 207 640 404</td></tr> <tr><th>Medio Oriente</th> <td class="text-end" dir="ltr">+971 4 498 7800</td></tr> <tr><th>Asia</th> <td class="text-end" dir="ltr">+91 79 40 500 100</td></tr> </tbody> </table> </div> <div class="col-12 col-lg-8 order-md-1 oe_support_form_body"> <input type="hidden" name="csrf_token" value="b11c57393f4cdb6c3c19483ca1cb5c6c293c4f85o1764311645"/> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Il tuo nome </label> <div class="col-sm-8"> <input type="text" name="name" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">La tua e-mail </label> <div class="col-sm-8"> <input type="email" name="email" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Numero di telefono <em class="fw-light">(facoltativo)</em></label> <div class="col-sm-8"> <input type="tel" name="phone" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Copia conoscenza <em class="fw-light">(facoltativo)</em></label> <div class="col-sm-8"> <input type="text" name="followers" placeholder="ad esempio follower1@dominio.com, follower2@dominio.com, ecc." class="form-control "/> <small class="form-text text-muted">Ricordati che tutti i follower riceveranno tutti i messaggi che verranno condivisi</small> </div> </div> </fieldset> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Identificami con </label> <div class="col-sm-8"> <div class="form-check"> <input class="o_enterprise input-control form-check-input" type="radio" name="edition" value="enterprise" checked="True"/> <label class="radio form-check-label">Codice di abbonamento</label> </div> <div class="form-check"> <input class="o_online input-control form-check-input" type="radio" id="edition_online" name="edition" value="online"/> <label for="edition_online" class="radio mb-0 form-check-label">URL del database</label> </div> </div> </div> <div class="col-12 row group d-none o_show_online o_hide_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8 o_instance_fields d-flex flex-column"> <input type="text" name="extra_dbname" placeholder="mydatabase.odoo.com o mydomain.com" class="o_dbname_other form-control order-2"/> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8"> <div class="o_contract_number_other mt-1"> <input class="o_contract_number_other_input form-control" type="text" name="contract_number_other" placeholder="M1234567891011 oppure SO2023/123456"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Accedi se non conosci il tuo codice di abbonamento </small> </div> </div> </div> </fieldset> <fieldset class="mt-4"> <div class="col-12 py-2 row group d-none o_show_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label pt-0">Tipo di ticket </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_administration" name="stage" value="administration" required="required" data-placeholder="e.g: I can't pay my subscription"/> <label for="stage_administration" class="form-check-label mb-0">Una domanda relativa al mio abbonamento o fatturazione</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_config" name="stage" value="config" required="required" data-placeholder="e.g: How to configure a payment term"/> <label for="stage_config" class="form-check-label mb-0">Una domanda sull'uso o sulla configurazione di Odoo</label> </div> <div class="form-check radio"> <input type="radio" id="stage_behavior" name="stage" value="new" required="required" class="form-check-input" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_behavior" class="form-check-label mb-0">Un comportamento inaspettato</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_upgrade" name="stage" value="post_upgrade" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_upgrade" class="form-check-label mb-0">Un problema relativo al mio upgrade (produzione)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_migration" name="stage" value="migration" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_migration" class="form-check-label mb-0">Un problema relativo al mio futuro aggiornamento (sto testando un aggiornamento)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_bank" name="stage" value="bank_sync" required="required" data-placeholder="e.g: I can't connect my bank account"/> <label for="stage_bank" class="form-check-label mb-0">Un problema di sincronizzazione bancaria</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_access" name="stage" value="blocked" required="required" data-placeholder="e.g: I can't access my database"/> <label for="stage_access" class="form-check-label mb-0">Non posso accedere al mio database</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_other" name="stage" value="new" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_other" class="form-check-label mb-0">Altro</label> </div> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_hide_enterprise o_show_partner_pack "> <label class="col-sm-4 col-form-label form-label">Tipo di ticket </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_functional" required="required"/> <label class="form-check-label">Domanda funzionale</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_tech_advice" required="required"/> <label class="form-check-label">Consulenza per lo sviluppo</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_upgrade" required="required"/> <label class="form-check-label">Aggiornamento: versione</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_migration" required="required"/> <label class="form-check-label">Migrazione: cambiamento di piattaforma</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_perf" required="required"/> <label class="form-check-label">Problema di prestazione</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_other" required="required"/> <label class="form-check-label"> Altro <a type="button" class="btn btn-link" data-toggle="tooltip" data-html="true" title="Tieni in mente che il nostro team non si occupa della distribuzione o dell'utilizzo di On Premise. Segui la documentazione tecnica per avere più informazioni. Se sei interessato a collaborare con uno sviluppatore segui il link: https://www.odoo.com/page/developers-on-demand."> <i class="fa fa-info-circle text-info"></i> </a> </label> </div> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Oggetto </label> <div class="col-sm-8"> <input type="text" name="summary" placeholder="" required="required" maxlength="60" class="form-control "/> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Descrizione dettagliata </label> <div class="col-sm-8"> <div class="d-none o_show_administration o_hide_config o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_administration" rows="10" class="form-control mb-2 "> Descrivi il tuo problema: - se riscontri errori nei flussi di odoo.com, fornisci uno screenshot o un video - se devi cambiare informazioni relative ad azienda o amministratore, fornisci i documenti ufficiali e tutte le modifiche da apportare (Nuovo nome, Partita IVA, numero di conto, dominio e-mail, ...). </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Puoi gestire i tuoi documenti e le informazioni personali dal <a href="/it_IT/my/account">il tuo account</a> </small> </div> <div class="d-none o_show_config o_hide_administration o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_config" rows="10"> Qual è il tuo flusso attuale? Cosa ti aspetti? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Puoi ottenere maggiori informazioni consultando la nostra <a href="/it_IT/documentation">documentazione</a> oppure dalla piattaforma <a href="/it_IT/slides">E-learning</a> (link) </small> </div> <div class="d-none o_show_new o_hide_config o_hide_administration o_hide_blocked o_show_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description" rows="10"> Quali sono i passaggi per riprodurre gli errori? Qual è il comportamento che riscontri al momento? Quale sarebbe il comportamento che ti aspetteresti in questo caso se non ci fossero problemi? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Fornisci il maggior numero di informazioni possibile (screenshot, video, traceback...) <br/> <i class="fa fa-question-circle text-info"></i> Maggiori informazioni consultando la <a href="/it_IT/documentation">documentazione</a> oppure dalla piattaforma <a href="/it_IT/slides">E-learning</a> (link) </small> </div> <div class="d-none o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_show_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_bank_sync" rows="10"> Se appare un errore, puoi condividerne il codice? Puoi condividere il client_id della tua connessione? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Ottieni maggiori informazioni consultando la <a href="/it_IT/documentation/latest/applications/finance/accounting/bank/bank_synchronization.html">documentazione</a> </small> </div> <div class="d-none o_show_migration o_hide_config o_hide_new o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_partner_pack"> <textarea name="description_migration" rows="10" class="form-control mb-2 "> Hai riscontrato problemi durante il processo di aggiornamento? Se sì, descrivi il problema riscontrato. Se hai riscontrato un problema nel database di prova aggiornato: Qual è il link del database? Quale comportamento osservi al momento? Quale sarebbe il comportamento atteso? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Ottieni maggiori informazioni consultando la nostra piattaforma di aggiornamento <a href="https://upgrade.odoo.com/">(link)</a> o la <a href="/it_IT/documentation">documentazione</a> </small> </div> <div class="d-none o_show_blocked o_hide_config o_hide_administration o_hide_new o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_blocked" rows="10" class="form-control mb-2 "> Quali sono le fasi per riprodurre l'errore? Fornisci uno screenshot dell'errore </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Verifica lo <a href="/it_IT/my/subscriptions">stato dell'abbonamento</a> </small> </div> <div class="d-none o_hide_online o_hide_enterprise o_hide_migration o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_show_partner_pack"> <textarea class="form-control mb-2" name="description_partner_pack" rows="10"> Lingua (più veloce se usi l'inglese o il francese): URL database: Versione Odoo e hosting: Ambito aziendale: Richiesta (indica qualsiasi personalizzazione o sviluppo se riguarda la tua richiesta): </textarea> </div> </div> </div> <div class="group col-12 py-2 row o_attachments mb-0"> <label class="col-sm-4 col-form-label form-label">Allega file </label> <div class="col-sm-8"> <ul class="list-group mb-1"> <li class="list-group-item d-flex justify-content-between"> <input type="file" name="attachment0" multiple="multiple" class="w-100 d-block"/> <a href="#" class="o_less_attachments"><i class="fa fa-times float-end"></i></a> </li> </ul> <a href="#" class="o_more_attachments link-beta small"><i class="ms-1 fa fa-plus"></i> Aggiungi altri allegati</a> <br/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Non inserire dati sensibili. Gestiremo i tuoi dati secondo la nostra <a href="/it_IT/privacy" target="_blank">Informativa sulla privacy</a>, per aiutarti a risolvere il problema. </small> </div> </div> <div id="odoo_sh_staging" class="d-none group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Ramo di staging Odoo.SH</label> <div class="col-sm-8"> <div class="checkbox"> <label class="form-label"> <input type="checkbox" name="staging_allowed"/> Accetto che il team di supporto intervenga sul ramo di staging dalla creazione del ticket fino alla risoluzione del problema. </label> </div> <div class="staging_sh d-none"> <input class="form-control " type="text" name="staging_url" placeholder="https://mystagingbranch.dev.odoo.com"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i>Se vuoto, il supporto può intervenire sullo staging o crearne uno nuovo. </small> </div> </div> </div> </fieldset> <div class="col-12 text-end row"> <div class="col-sm-12 text-center d-none o_support_no_pack_anymore"> Sembra che non tu non abbia un kit di successo Odoo o che non ci siano più ore nel kit attuale, contatta il tuo Account Manager: <br/> <br/> <br/> </div> <div class="col-sm-8 offset-sm-4"> <button class="btn btn-lg btn-primary mt-2 mb-2 w-100 o_support_send" type="submit">Invia</button> <button class="d-none btn btn-lg btn-primary mt-2 mb-2 o_support_no_pack_anymore">Devi contattare il tuo Account Manager</button> </div> </div> </div> <div class="col-12 col-lg-12 order-md-2 mt-8"> <h2 class="display-2 mb-5">Hai <span class="x_wd_green_highlight_01">domande</span>?</h2> <div class="accordion" id="support_faq" role="tablist"> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_01" aria-expanded="false"> Che tipo di assistenza posso ricevere? </a> <div id="faq_01" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Il team di supporto di Odoo ti aiuterà fornendo strumenti e materiali o risolvendo i problemi che riscontri utilizzando applicazioni standard su un database o problemi relativi all'account e all'abbonamento a Odoo. Il team di supporto di Odoo non apporta modifiche al tuo database di produzione senza consenso e ti fornisce il materiale e le conoscenze per farlo in autonomia! Se il problema è un bug generico, i server vengono aggiornati ogni settimana. </p> <p> Se riscontri un problema con un modulo o del codice personalizzato (righe aggiuntive di codice), il supporto può essere fornito se l'abbonamento prevede i costi di manutenzione per le righe aggiuntive di codice. </p> <p> L'assistenza di Odoo non include, formazione, implementazione o interventi sui tuoi server o su account di terze parti (fornitori di servizi di pagamento, di spedizione...). Questi argomenti possono essere trattati acquistando un <a href="/it_IT/pricing-packs">Kit di successo Odoo</a>. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_02" aria-expanded="false"> Non ho un abbonamento o un database, come posso contattare Odoo? </a> <div id="faq_02" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Puoi contattarci attraverso la <a href="/it_IT/contactus">pagina contattaci</a> oppure pianificando un meeting con uno dei <a href="/it_IT/appointment">i nostri esperti</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_03" aria-expanded="false"> Come posso configurare un nome di dominio? </a> <div id="faq_03" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Puoi trovare informazioni utili accedendo a questa <a href="/it_IT/documentation/latest/applications/websites/website/configuration/domain_names.html">pagina</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_04" aria-expanded="false"> Come posso modificare le informazioni della mia azienda? </a> <div id="faq_04" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Per modificare informazioni come nome, indirizzo o contatto vai sul <a href="/it_IT/my/account">portale</a>. Per modificare la Partita IVA o il Paese, riempi il <a href="/it_IT/help?stage=administration">modulo</a> e fornisci tutte le informazioni necessarie per dimostrare l'identità della tua azienda: </p> <ul> <li>Certificato di attribuzione Partita IVA con nome e indirizzo</li> <li>Link alle informazioni pubbliche ufficiali dell'azienda (REA...)</li> <li>Una prova di acquisto</li> </ul> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_05" aria-expanded="false"> Devo modificare l'amministratore dei miei database o del mio progetto odoo.sh, come posso farlo? </a> <div id="faq_05" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> All'interno del database, puoi aggiungere utenti e fornire loro tutti gli accessi necessari per gestire il database stesso. Contattaci se l'amministratore iniziale non ha più accesso al database. Per il tuo progetto odoo.sh, segui gli step per modificare il proprietario. Compila il <a href="/it_IT/help?stage=administration">modulo</a> se hai bisogno di maggiore assistenza. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_06" aria-expanded="false"> Come posso aggiornare il mio database? </a> <div id="faq_06" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> L'aggiornamento del tuo database dipende dal tipo di hosting. Apri la <a href="https://upgrade.odoo.com">pagina di aggiornamento</a> per maggiori informazioni. Contattaci tramite il <a href="/it_IT/help?stage=migration">modulo</a> se riscontri problemi durante i test. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_07" aria-expanded="false"> Come posso modificare il tipo di hosting del mio database? </a> <div id="faq_07" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> È possibile migrare da un tipo di hosting all'altro, consulta la <a href="/it_IT/documentation/latest/administration/hosting.html">documentazione</a>. Il team di supporto può aiutarti a spostarti sulla piattaforma online. Per altri tipi di spostamento, contatta il partner o l'account manager. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_08" aria-expanded="false"> Come vengono gestiti i miei dati? </a> <div id="faq_08" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Puoi trovare informazioni utili consultando a queste pagine: <ul> <li><a href="/it_IT/privacy">Privacy</a></li> <li><a href="/it_IT/gdpr">RGPD</a></li> </ul> </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_09" aria-expanded="false"> In che cosa consiste la conformità della sicurezza di Odoo? </a> <div id="faq_09" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p>Puoi trovare informazioni utili consultando a queste pagine: <ul> <li><a href="/it_IT/security">Pagina sulla sicurezza</a></li> </ul> </p> </div> </div> </div> </div> </div> </div> </form> </div> </section> </div> <div id="o_shared_blocks" class="oe_unremovable"></div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc o_footer_slideout"> <div id="footer" class="container o_not_editable "> <span class="o_logo o_logo_inverse d-block mx-auto o_footer_logo my-5"></span> <div class="row"> <div class="col-12 col-lg-7 col-xl-6"> <div class="row"> <div class="col-12 col-md-4 mb-3 mb-md-0"> <div class="row"> <div class="col-6 col-md-12"> <span class="o_footer_title">Community</span> <ul class="o_footer_links list-unstyled"> <li><a href="/it_IT/slides/all/tag/odoo-tutorials-9">Tutorial</a></li> <li><a href="/it_IT/page/docs">Documentazione </a></li> <li><a href="/it_IT/forum/help-1">Forum </a></li> </ul> </div> <div class="col-6 col-md-12"> <span 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<div class="js_language_selector o_language_selector dropdown d-print-none"> <button type="button" data-bs-toggle="dropdown" aria-haspopup="true" aria-expanded="true" class="border-0 dropdown-toggle btn btn-sm btn-outline-secondary"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/it.png?height=25" alt="" loading="lazy"/> <span class=""> Italiano</span> </button> <div role="menu" class="dropdown-menu "> <a class="dropdown-item js_change_lang " role="menuitem" href="/ar/help" data-url_code="ar" title=" الْعَرَبيّة"> <img class="o_lang_flag " src="https://odoocdn.com/web/image/res.lang/23/flag_image?height=25" alt="" loading="lazy"/> <span class=""> الْعَرَبيّة</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/zh_CN/help" data-url_code="zh_CN" title=" 简体中文"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/cn.png?height=25" alt="" loading="lazy"/> <span class=""> 简体中文</span> </a> <a 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src="https://odoocdn.com/base/static/img/country_flags/us.png?height=25" alt="" loading="lazy"/> <span class="">English</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/fi_FI/help" data-url_code="fi_FI" title=" Suomi"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/fi.png?height=25" alt="" loading="lazy"/> <span class=""> Suomi</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/fr_FR/help" data-url_code="fr_FR" title=" Français"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/fr.png?height=25" alt="" loading="lazy"/> <span class=""> Français</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/de_DE/help" data-url_code="de_DE" title=" Deutsch"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/de.png?height=25" alt="" loading="lazy"/> <span class=""> Deutsch</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/id_ID/help" data-url_code="id_ID" title=" Bahasa Indonesia"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/id.png?height=25" alt="" loading="lazy"/> <span class=""> Bahasa Indonesia</span> </a> <a class="dropdown-item js_change_lang active" role="menuitem" href="/it_IT/help" data-url_code="it_IT" title=" Italiano"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/it.png?height=25" alt="" loading="lazy"/> <span class=""> Italiano</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ja_JP/help" data-url_code="ja_JP" title=" 日本語"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/jp.png?height=25" alt="" loading="lazy"/> <span class=""> 日本語</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ko_KR/help" data-url_code="ko_KR" title=" 한국어 (KR)"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/kr.png?height=25" alt="" loading="lazy"/> <span class=""> 한국어 (KR)</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/pl_PL/help" data-url_code="pl_PL" title=" Język polski"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/pl.png?height=25" alt="" loading="lazy"/> <span class=""> Język polski</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/pt_BR/help" data-url_code="pt_BR" title=" Português (BR)"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/br.png?height=25" alt="" loading="lazy"/> <span class=""> Português (BR)</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ro_RO/help" data-url_code="ro_RO" title=" română"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/ro.png?height=25" alt="" loading="lazy"/> <span class=""> română</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ru_RU/help" data-url_code="ru_RU" title=" русский язык"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/ru.png?height=25" alt="" loading="lazy"/> <span class=""> русский язык</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/sk_SK/help" data-url_code="sk_SK" title=" Slovenský jazyk"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/sk.png?height=25" alt="" loading="lazy"/> <span class=""> Slovenský jazyk</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/sl_SI/help" data-url_code="sl_SI" title=" slovenščina"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/si.png?height=25" alt="" loading="lazy"/> <span class=""> slovenščina</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/es/help" data-url_code="es" title=" Español (América Latina)"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/419.png?height=25" alt="" loading="lazy"/> <span class=""> Español (América Latina)</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/es_ES/help" data-url_code="es_ES" title=" Español"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/es.png?height=25" alt="" loading="lazy"/> <span class=""> Español</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/th_TH/help" data-url_code="th_TH" title=" ภาษาไทย"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/th.png?height=25" alt="" loading="lazy"/> <span class=""> ภาษาไทย</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/tr_TR/help" data-url_code="tr_TR" title=" Türkçe"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/tr.png?height=25" alt="" loading="lazy"/> <span class=""> Türkçe</span> </a> <a 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