Wind River Support | Embedded Systems Services

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section intro"> <div class="wrapper w-inner"> <p class="intro text-c-green">Our customers have taught us that to be great in the world of embedded systems requires excellence in these six domains.</p> </div> </div> <div class="content section halfpd"> <div class="wrapper w-inner drt-ok"> <div class="wrapper-bottom"> <div class="row tiles-a-holder"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 tile-a-holder"> <a href="/studio/services/design" onclick="ga('send', 'event', 'Services', 'Link', 'Design Services');" class="tile-a"> <div class="tile-a-inner"> <div class="tile-a-image"> <img src="/themes/Windriver/images/services/services-image1.png" alt="Design Services"> </div> <div class="tile-a-title text-uppercase text-left">Design Services</div> <div class="tile-a-description text-left"> Create differentiated IP by drawing on decades of experience across industries and applications. <span class="text-c-green">More...</span> </div> </div> </a> </div> <div class="col-xs-12 col-sm-12 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Certification</div> <div class="tile-a-description text-left"> Draw on deep industry experience achieving safety certification across most major industries. <span class="text-c-green">More...</span> </div> </div> </a> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 tile-a-holder"> <a href="/services/security" onclick="ga('send', 'event', 'Services', 'Link', 'Security');" class="tile-a"> <div class="tile-a-inner"> <div class="tile-a-image"> <img src="/themes/Windriver/images/services/services-image6.jpg?v1" alt="Security"> </div> <div class="tile-a-title text-uppercase text-left">Security</div> <div class="tile-a-description text-left"> Arm yourself with our expertise in securing mission-critical and intelligent systems against ever-evolving threats. <span class="text-c-green">More...</span> </div> </div> </a> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 tile-a-holder"> <a href="/services/lifecycle-management" onclick="ga('send', 'event', 'Services', 'Link', 'Lifecycle Management');" class="tile-a"> <div class="tile-a-inner"> <div class="tile-a-image"> <img src="/themes/Windriver/images/services/services-image4.jpg?v1" alt="Lifecycle Management"> </div> <div class="tile-a-title text-uppercase text-left">Lifecycle Management</div> <div class="tile-a-description text-left"> Expand the possibilities for value in your programs with our unique expertise. <span class="text-c-green">More...</span> </div> </div> </a> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 tile-a-holder"> <a href="/services/education" onclick="ga('send', 'event', 'Services', 'Link', 'Education');" class="tile-a"> <div class="tile-a-inner"> <div class="tile-a-image"> <img src="/themes/Windriver/images/services/services-image5.jpg?v1" alt="Education"> </div> <div class="tile-a-title text-uppercase text-left">Education</div> <div class="tile-a-description text-left"> Leverage learnings and formal education to upskill and accelerate the re-skilling of your technical teams. <span class="text-c-green">More...</span> </div> </div> </a> </div> </div> </div> </div> </div> <div class="content section halfpd"> <div class="wrapper w-inner drt-ok"> <h2 class="title30">Wind River<sup><small>®</small></sup> Senior VP of Customer Success Amit Ronen talks about the world of B2B Customer Success on the Forbes “Futures in Focus” Podcast</h2> <div class="row"> <div class="col-sm-12 col-lg-7"> <div class="audio-item-single"> <div class="aid-video"> <div class="media-wrap"> <div class="watermark-item-br"><img src="/themes/Windriver/images/services/forbes.png" /></div> <audio class="video-js vjs-default-skin vjs-theme-fantasy watermark-on video-js-mobile" controls="" data-setup="{}" height="315.5" id="tpm-plugin-oimct1mv-" poster="/themes/Windriver/images/services/podcast.png" preload="auto" width="567"> <source src="https://content.production.cdn.art19.com/segment_lists/f79fdb08-8e77-40c0-8356-37ab1d884cbc/20200611-RklGIEFtaXQgUm9uZW4ubXAz-3a2087af-2adf-4ef3-be7d-e7682cf2914b.mp3" type="audio/mp3" /></audio> </div> </div> </div> </div> <div class="col-sm-12 col-lg-5"> <div class="audio-item-single"> <p>The future of customer success in complex B2B worlds is going to be radically different by the year 2030 — not because of the personal relationships we have, but because of the intimacy that comes from sharing data and amplifying value with AI-based tools.</p>  </div> </div> </div> </div> </div> <a id="support"></a> <div class="content section halfpd"> <div class="wrapper w-inner drt-ok"> <div class="wrapper-bottom"> <div class="row"> <div class="col-xs-12 col-sm-12 col-md-8 col-lg-8"> <h2 class="title34 section-title pdb-20 no-mgt">Wind River Customer Support</h2> <p> Wind River Customer Support helps you overcome challenges and get the most out of your implementation of our technology, with services that include designated support engineers, hosted customer environments, person-to-person help lines, and our online Wind River Support Network. </p> <p> With decades of experience in developing, deploying, and maintaining intelligent systems, we are a true go-to-market partner, helping businesses simultaneously meet SLA commitments and support customers with their own advancing IP. With a 97% customer service rating, we consistently achieve some of the highest support scores in the industry. </p> </div> <div class="col-xs-12 col-sm-12 col-md-4 col-lg-4"> <div class="graybox-is text-center"> <img src="/sites/default/files/2021-10/images_award_scp-standards.png" class="full-width pdb-10" alt="SCP Standards"> <p>Wind River services have been recognized with Service Capability and Performance (SCP) certification, the gold standard in customer support.</p> </div> </div> </div> </div> </div> </div> <div class="content section halfpd"> <div class="wrapper w-inner drt-ok"> <div class="wrapper-bottom"> <div class="row tiles-a-holder"> <h3 class="title28 section-title no-mgt text-c-green">Enhanced Support Offerings</h3> <p>The greater the criticality of your project, the more you need different levels of support to achieve success. Wind River offers a variety of enhanced support options to meet your business and support needs, including:</p> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 tile-a-holder"> <a href="https://resources.windriver.com/services-professional-and-education/wind-river-premium-project-support" onclick="ga('send', 'event', 'Services', 'Link', 'Premium Project Support');" class="tile-a"> <div class="tile-a-inner"> <div class="tile-a-image"> <img src="/sites/default/files/2021-10/services-image-premium-support.jpg" alt="Premium Project Support"> </div> <div class="tile-a-title text-uppercase text-left">Premium Project Support</div> <div class="tile-a-description text-left"> For critical projects with sensitive deadlines, you need a designated support team that understands your unique environment, your application, and your hardware. <br/><br/> <span class="text-c-green">Read the datasheet</span> </div> </div> </a> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 tile-a-holder"> <a href="https://resources.windriver.com/services-professional-and-education/wind-river-long-term-support-services" onclick="ga('send', 'event', 'Services', 'Link', 'Long Term Support');" class="tile-a"> <div class="tile-a-inner"> <div class="tile-a-image"> <img src="/sites/default/files/2021-10/services-image-long-term-support.jpg" alt="Long Term Support"> </div> <div class="tile-a-title text-uppercase text-left">Long Term Support</div> <div class="tile-a-description text-left"> If your product has a long lifecycle, past the end of maintenance for its embedded Wind River software, we can provide consultative assistance. <br/><br/> <span class="text-c-green">Read the datasheet</span> </div> </div> </a> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 tile-a-holder"> <a href="/ip-services/acceleration-program" onclick="ga('send', 'event', 'Services', 'Link', 'Acceleration Program');" class="tile-a"> <div class="tile-a-inner"> <div class="tile-a-image"> <img src="/sites/default/files/2021-10/services-image-acceleration-program.jpg" alt="Acceleration Program"> </div> <div class="tile-a-title text-uppercase text-left">Acceleration Program</div> <div class="tile-a-description text-left"> For an outcome-focused, holistic solution, our Acceleration Program combines proactive and personalized services, training, and our highest level of support. <br/><br/> <span class="text-c-green">Learn more</span> </div> </div> </a> </div> </div> </div> </div> </div> <div class="content section pdt-30 pdb-90"> <div class="wrapper w-inner drt-ok promo-section"> <div class="inner-promo"> <h2 class="title28">Access Support</h2> <p>Visit our online Support Network for easy 24/7 access to product documentation, patches, and other resources. 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