Troubleshooting Guide

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You may be able to find the expired episode for a small charge through iTunes or on DVD at http://shoppbs.org.</p><br><h3>Latest episode of a PBS program not yet available</h3><p>Many of our programs have some lag time between broadcast and streaming availability. If the episode is not available, please check back later.</p><br><h3>Stalling or choppy video playback, Audio only streaming</h3><p>Check your internet connection. A broadband connection with at least 500 Kbps is required for the best viewing experience.</p><br><h3>Error message saying that I'm outside the United States </h3><p>Some of our content producers require that we only make their content available to residents of the US. For content distributed via the Internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers.</p><br><h3>Error message saying source file not available</h3><p>There is currently no streaming file for this video which is compatible with your phone / OS.</p><br><h3>Video ends only 20 minutes in</h3><p>PBS limits embedding of full length content on external sites to the first 20 minutes. 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Troubleshooting Guide | PBS Video