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//images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Celonis Customer Success Story with Pepsico" width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">PepsiCo</h3><p class="ems-nav__featured__content__desc">Freeing up millions in working capital.</p></div></a></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner"><a class="ems-nav__featured__content" href="/customer-success-stories/ge-healthcare-cash-flow-process-mining/" data-tracking-label="Customers:GE Healthcare "><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Celonis Customer Success Story with GE Healthcare" width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">GE Healthcare</h3><p class="ems-nav__featured__content__desc">Boosting free cash flow by $1.3 billion.</p></div></a></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner"><a class="ems-nav__featured__content" href="/customer-success-stories/accenture-purchase-to-pay-process-mining/" data-tracking-label="Customers:Accenture "><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Celonis Customer Success Story with Accenture" width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">Accenture</h3><p class="ems-nav__featured__content__desc">Building a process mining center of excellence.</p></div></a></div></div></div></div><div class="ems-navbar__menu-item ems-navbar__menu-item--with-columns" data-js="ems-navbar-item" data-has-dropdown="true"><div class="ems-navbar__menu-item__link">Partners</div><div class="ems-navbar__submenu-with-columns" data-js="ems-navbar-submenu" data-lazyload="navbarSubmenuChildImages"><div class="ems-navbar__submenu__columns"><div class="ems-navbar__submenu__columns__item"><div class="ems-navbar__submenu__columns__item__group"><h4 class="ems-navbar__submenu__columns__item__group__heading">Our Partners</h4><div class="ems-navbar__submenu__columns__item__group__content"><div class="ems-navbar__submenu__columns__item__group__content__item"><a 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data-srcset="//images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Contact Celonis " width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">Contact Us</h3><p class="ems-nav__featured__content__desc">Where and how to reach us. Say hello.</p></div></a></div></div></div></div><div class="ems-navbar__menu-item ems-navbar__menu-item--with-columns" data-js="ems-navbar-item" data-has-dropdown="true"><div class="ems-navbar__menu-item__link">Careers</div><div class="ems-navbar__submenu-with-columns" data-js="ems-navbar-submenu" data-lazyload="navbarSubmenuChildImages"><div class="ems-navbar__submenu__columns"><div class="ems-navbar__submenu__columns__item"><div class="ems-navbar__submenu__columns__item__group"><h4 class="ems-navbar__submenu__columns__item__group__heading">Life at Celonis</h4><div class="ems-navbar__submenu__columns__item__group__content"><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/careers/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Careers at Celonis">Careers at Celonis</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/careers/jobs/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Job openings">Job openings</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/careers/jobs/locations/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Locations ">Locations</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/company/values/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Our values">Our values</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/blog/channel/employee-blog/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Employee blog ">Employee blog</a></div></div></div></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner ems-navbar__submenu__columns__item--margin-left"><a class="ems-nav__featured__content" href="/careers/?modalId=4S7a2XvdH9EFm5XRXOIIDa-uKCGEFHsgnqowHkD1xgKf8" data-tracking-label="Careers:Why Celonis?"><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Celonis Careers and benefits" width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">Why Celonis?</h3><p class="ems-nav__featured__content__desc">Eight Celonis employees share their reasons.</p></div></a></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner"><a class="ems-nav__featured__content" href="https://www.youtube.com/playlist?list=PLuVor-ZUD4pmBbQCorM1_h1FYKIN_YHrH" target="_blank" rel="noreferrer" data-tracking-label="Careers:A Day in the Life "><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="A day in the life of a Celonis Employee " width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_outward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">A Day in the Life</h3><p class="ems-nav__featured__content__desc">Walk a mile in a Celonis employee’s shoes.</p></div></a></div></div></div></div><div class="ems-navbar__menu-item ems-navbar__menu-item--with-columns" data-js="ems-navbar-item" data-has-dropdown="true"><div class="ems-navbar__menu-item__link">Events</div><div class="ems-navbar__submenu-with-columns" data-js="ems-navbar-submenu" data-lazyload="navbarSubmenuChildImages"><div class="ems-navbar__submenu__columns"><div class="ems-navbar__submenu__columns__item"><div class="ems-navbar__submenu__columns__item__group"><h4 class="ems-navbar__submenu__columns__item__group__heading">Our Events</h4><div class="ems-navbar__submenu__columns__item__group__content"><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/events/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Events:Our Events:All our events">All our events</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/events/search/?type=format%2Fwebinar" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Events:Our Events:Webinars">Webinars</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/events/search/?type=format%2Fdemo" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Events:Our Events:Demos">Demos</a></div></div></div></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner ems-navbar__submenu__columns__item--margin-left"><a class="ems-nav__featured__content" href="/events/city-collab/" data-tracking-label="Events:City Collaborative 2024"><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image 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href="/customer-success-stories/accenture-purchase-to-pay-process-mining/">Accenture</a></div></div></div></div></div><div class="ems-mobile-submenu__section ems-mobile-submenu__section--primary"><a class="ems-mobile-submenu__section__item ems-mobile-submenu__section__item--with-icon" data-mobile-nav="3"><span class="ems-mobile-submenu__section__title">Partners</span> <span class="ems-mobile-submenu__section__icon" data-mobile-caret="down"><span class="material-symbols-rounded">keyboard_arrow_down</span></span></a><div class="ems-mobile-submenu__section__dropdown" data-js="mobile_navigation_items" data-mobile-dropdown="3" data-lazyload="navbarSubmenuChildImages"><div class="ems-mobile-submenu__section__dropdown__item"><h4 class="ems-mobile-submenu__section__dropdown__item__heading">Our Partners</h4><div class="ems-mobile-submenu__section__dropdown__item__content"><div class="ems-mobile-submenu__section__dropdown__item__content__item"><a data-tracking-label="Partners:Our 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class="ems-glossary-section__table-of-content-list" data-glossary-table-of-content><a href="#a" class="ems-glossary-section__table-of-content-list-item js-ems-glossary-section__table-of-content-list-item--active" data-glossary-group-target="a">A </a><a href="#b" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="b">B </a><a href="#c" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="c">C </a><a href="#d" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="d">D </a><a href="#e" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="e">E </a><a href="#f" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="f">F </a><a href="#g" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="g">G </a><a href="#h" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="h">H </a><a href="#i" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="i">I </a><a href="#k" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="k">K </a><a href="#l" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="l">L </a><a href="#m" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="m">M </a><a href="#o" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="o">O </a><a href="#p" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="p">P </a><a href="#r" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="r">R </a><a href="#s" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="s">S </a><a href="#t" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="t">T </a><a href="#v" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="v">V </a><a href="#w" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="w">W</a></div></div><div class="ems-glossary-section__content"><div class="ems-glossary-section__header"><h1 class="ems-glossary-section__title">Glossary</h1><div class="ems-glossary-section__desc"><p>Key words and terms from the worlds of Process Intelligence, process mining, and business improvement at large.</p></div></div><div class="ems-glossary-section__mobile-table-of-content"><div class="ems-glossary-section__table-of-content-list" data-glossary-table-of-content><a href="#a" class="ems-glossary-section__table-of-content-list-item js-ems-glossary-section__table-of-content-list-item--active" data-glossary-group-target="a">A </a><a href="#b" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="b">B </a><a href="#c" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="c">C </a><a href="#d" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="d">D </a><a href="#e" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="e">E </a><a href="#f" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="f">F </a><a href="#g" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="g">G </a><a href="#h" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="h">H </a><a href="#i" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="i">I </a><a href="#k" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="k">K </a><a href="#l" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="l">L </a><a href="#m" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="m">M </a><a href="#o" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="o">O </a><a href="#p" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="p">P </a><a href="#r" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="r">R </a><a href="#s" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="s">S </a><a href="#t" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="t">T </a><a href="#v" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="v">V </a><a href="#w" class="ems-glossary-section__table-of-content-list-item" data-glossary-group-target="w">W</a></div></div><div class="ems-glossary-section__groups"><div id="a" class="ems-glossary-section_groups-item" data-glossary-group-target-el="a"><div class="ems-glossary-section__group-title">A</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="accounts-payable"></div><div class="ems-glossary-section__term-title">Accounts payable</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The money a company owes to its suppliers and vendors. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Can also be used for the name of a department or job. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>Accounts payable departments the world over <a href="https://www.celonis.com/solutions/accounts-payable/" target="_blank">are using process intelligence</a> to boost on-time payment while reducing operating costs.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="accounts-receivable"></div><div class="ems-glossary-section__term-title">Accounts receivable</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The money a customer owes to a company for goods or services delivered. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Can also be used for the name of a department or job. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>Improve your <a href="https://www.celonis.com/solutions/accounts-receivable/" target="_blank"> accounts receivable process </a> and you’ll optimize cash flow and reduce outstanding debts.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="action-flow"></div><div class="ems-glossary-section__term-title">Action Flow</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A way to define an automated process flow. Action Flows can consist of multiple events, decision points and alternative routes, as well as involve an arbitrary number of different applications.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>Action Flows provide out-of-the-box integrations and intelligent automation to trigger actions in operational <a href='#system'>systems, such as SAP, Google Apps, and ServiceNow</a>.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href="https://www.celonis.com/blog/learn-how-to-automate-workflows-with-celonis-action-flows/" target="_blank"> Read: How to automate workflows with action flows. </a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="activity"></div><div class="ems-glossary-section__term-title">Activity</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The different process steps of the <a href='#case'>case</a>, which are used to reconstruct the process flow.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="agile-methodology"></div><div class="ems-glossary-section__term-title">Agile methodology</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>An iterative approach to the analysis and improvement of business processes. It aims to accelerate adaptation and refinement - all based on what the data says.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="applications-apps"></div><div class="ems-glossary-section__term-title">Applications/Apps</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Computer program designed and built to address a specific issue or opportunity.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>Celonis apps include the Free-Text Requisition App, which improves spend under management by quickly converting free-text requisitions to POs using ML-based algorithms to recommend historically purchased materials or catalog items.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="automation"></div><div class="ems-glossary-section__term-title">Automation</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The act of putting technology in the driver’s seat <a href="https://www.celonis.com/blog/top-5-automation-problems-and-how-to-overcome-them/" target="_blank">to take action </a> – namely on <a href='https://celonis.com/glossary/#process-improvement'>improving a process</a>.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>Automation shouldn’t be the first step in <a href='https://celonis.com/glossary/#process-improvement'>process improvement</a>; it should only come after you use process mining to understand your processes.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="b" class="ems-glossary-section_groups-item" data-glossary-group-target-el="b"><div class="ems-glossary-section__group-title">B</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="business-intelligence"></div><div class="ems-glossary-section__term-title">Business intelligence</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A collective term for the strategies, technologies and processes that organizations use to turn their data into actionable insight. With business intelligence, companies collate, integrate, analyze and visualize data from across their operations - unifying multiple (often unconnected) datasets into a coherent, interrogable source of business truth.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> By turning big data into actionable insights, business intelligence delivers significant benefits to a business. These include: making better decisions, improving efficiency and productivity, enhancing customer experience, and reducing operational risk.<i> </i></p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href="https://www.celonis.com/business-intelligence/" target="_blank">Read: What is Business intelligence?</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="business-miner"></div><div class="ems-glossary-section__term-title">Business Miner</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A capability of the Celonis <a href='https://celonis.com/glossary/#process-intelligence-platform'>Process Intelligence platform</a> that lets you find and fix broken processes using an easy-to-use question-and-answer-based interface. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i><a href="https://www.celonis.com/blog/celonis-brings-the-power-of-process-mining-and-execution-management-to-the-masses-with-business-miner/" target="_blank"> Business Miner </a> enables anyone, including users with limited technical knowledge, to quickly and easily begin to discover and share actionable process insights across the enterprise.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="c" class="ems-glossary-section_groups-item" data-glossary-group-target-el="c"><div class="ems-glossary-section__group-title">C</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="case"></div><div class="ems-glossary-section__term-title">Case</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>An instance of the <a href='https://celonis.com/glossary/#object'>object</a> you follow through the process. A case depicts a single process path, such as a sales order item moving through an <a href='https://www.celonis.com/glossary/#order-to-cash-o2c'>order-to-cash</a> process.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="case-id"></div><div class="ems-glossary-section__term-title">Case ID</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A unique reference number to document all <a href='https://www.celonis.com/glossary/#activity'>activities</a> and <a href='https://www.celonis.com/glossary/#timestamp'>timestamps</a> that are directly related to each case.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="cash-conversion-cycle"></div><div class="ems-glossary-section__term-title">Cash conversion cycle</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The time span between a company's cash outflow for production costs and the inflow from sales. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/blog/cash-conversion-cycle-what-it-is-and-the-metrics-that-matter/'>Read: What is a cash conversion cycle?</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="cash-discounts"></div><div class="ems-glossary-section__term-title">Cash discounts</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A reduction to the amount of an <a href='https://www.celonis.com/glossary/#invoice'>invoice</a> that a buyer owes. Offered to incentivize a buyer to pay a bill before the scheduled due date.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>Kraft Heinz, using Celonis, got end-to-end visibility across Accounts Receivable to <a href='https://www.celonis.com/customer-success-stories/kraft-heinz-payments-process-mining/'>better renegotiate cash discounts</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="cash-flow"></div><div class="ems-glossary-section__term-title">Cash flow</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The net amount of money (cash and cash equivalents) that goes into a company and out of the same company over a period of time. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Cash flow optimization is a top priority for most companies to combat inflation and uncertainty. <a href='https://www.celonis.com/blog/4-quick-levers-to-improve-cash-flow-management-in-ap/'>Here are four quick ways to optimize cash flow and how Celonis can help drive rapid impact.</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="celonis-academy"></div><div class="ems-glossary-section__term-title">Celonis Academy</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The team responsible for all training programs for our customers, partners, and Celonauts.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="celonis-app"></div><div class="ems-glossary-section__term-title">Celonis app</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>An application created by Celonis that's tailored to a specific business process and accessed from the <a href='https://www.celonis.com/glossary/#celonis-marketplace'>Marketplace</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="celonis-for-consulting"></div><div class="ems-glossary-section__term-title">Celonis for Consulting</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A program designed specially for consultants. It lets you use the functionality of the Celonis Platform to turn process insights into client value and accelerate & codify insights with<a href='https://www.celonis.com/glossary/#applications-apps'> apps</a>. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Consultants at 2000+ consulting firms are already using <a href='https://www.celonis.com/solutions/celonis-for-consulting/'>Celonis for Consulting</a> to help with their projects.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="celonis-free-plan"></div><div class="ems-glossary-section__term-title">Celonis Free Plan</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A light version of Celonis where users <a href='https://signup.celonis.com/ui/sign-up/get-started'>receive immediate access to and enjoy the power</a> of the world's #1 Process Intelligence technology.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="celonis-marketplace"></div><div class="ems-glossary-section__term-title">Celonis Marketplace</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/ems/marketplace/'>The digital hub</a> for hundreds of high-quality, pre-packaged Process Intelligence <a href='https://www.celonis.com/glossary/#applications-apps'>apps</a> and solutions. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>The Celonis Marketplace contains hundreds of assets, divided into four types: <a href='https://www.celonis.com/glossary/#applications-apps'>Apps</a>, Connectors, Experiences, Action Flows. Some are out-of-the-box Celonis apps, others are built with and by our Partners. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="celonis-studio"></div><div class="ems-glossary-section__term-title">Celonis Studio</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The development platform to build, test, and edit <a href='https://www.celonis.com/glossary/#applications-apps'>Celonis apps</a> in a single, low-code interface. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> You can build bespoke views with custom dashboards in the Celonis Studio.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="celonis-transformation-hub"></div><div class="ems-glossary-section__term-title">Celonis Transformation Hub</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Central hub for quantifying the business impact of Celonis transformation efforts.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Teams can visualize outcomes across processes, value stages, and objectives in one place. Thanks to the Control Center, teams can easily answer questions like: “What programs are we running with Celonis?" and "How are these programs creating value?".</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="celopeers"></div><div class="ems-glossary-section__term-title">Celopeers</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The Celonis online community that offers resources for Celonis beginners and veterans. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> On Celopeers, you can connect with other Celonis users, join your local user group, get information on the latest Celonis product releases, and get support from the Celonis Customer Support team.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="celosphere"></div><div class="ems-glossary-section__term-title">Celosphere</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/celosphere/'>The annual user conference for customers and partners of Celonis.</a> This global gathering of the Celonis community sees thousands of process experts come together to learn, share, and take their business performance and careers to the next level.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Celosphere offers attendees the choice of over a hundred different sessions to listen-in on, all carried out by leading industry executives, analysts and process excellence experts. – ERP today.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="change-management"></div><div class="ems-glossary-section__term-title">Change management</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The processes involved in the guiding of successful change within an organization. Change management can include a number of stages from planning and execution to monitoring and embedding change. Standard changes or business projects that might require change management include: upgrading or replacing a critical <a href='https://www.celonis.com/glossary/#system'>system</a>, rolling out a new product line, and restructuring the organization.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> The three pillars of effective change management are: people, processes, technology. Trying to make changement management work without addressing all three will cause problems.<i> </i></p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/change-management/'>Read: What is change management?</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="conformance-checking"></div><div class="ems-glossary-section__term-title">Conformance checking</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A method of using <a href='https://www.celonis.com/glossary/#event-log'>event logs</a> to check whether or not your as-is processes are proceeding as intended by comparing them to a to-be process model.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="connectors"></div><div class="ems-glossary-section__term-title">Connectors</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Pre-built extraction and transformation capabilities to quickly connect your process data to the Celonis platform.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="convergence"></div><div class="ems-glossary-section__term-title">Convergence</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The replication of an <a href='https://www.celonis.com/glossary/#event'>event</a> across different cases, possibly leading to unintentional duplication. Convergence can cause misleading diagnostics.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>Squeezing reality into simple event logs creates distortions. It can unintentionally replicate events, which is known as convergence. <a href='https://www.celonis.com/ebook/process-mining-for-dummies/'>More here.</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="credit-check"></div><div class="ems-glossary-section__term-title">Credit check</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Evaluation of a customer’s previous credit behavior. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> If you use Celonis to know who your dependable customers are, you’ll be able to skip the credit check and speed up orders by days.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="credit-memo"></div><div class="ems-glossary-section__term-title">Credit memo</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Short for credit memorandum and occasionally known as a credit note, <a href='https://www.celonis.com/blog/credit-memo-management-leave-no-discount-behind/'>a credit memo officially acknowledges a customer is owed money</a>. That money can be applied to future purchases of goods and services. A credit memo is different from a refund because it provides credit for a future invoice amount, not cash, to the customer account.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> A credit memo contains important information, including: the purchase order number, date of purchase, original invoice number, corresponding invoice date, payment terms, billing details, buyer shipping address, prices, quantities, and more. A credit memo will also include the reason it was created and issued.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="cycle-time"></div><div class="ems-glossary-section__term-title">Cycle time</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The total amount of time it takes to complete a process, from start to finish. The concept of <a href='https://www.celonis.com/blog/cycle-time-the-metric-all-businesses-should-use-to-drive-continuous-improvement/'>cycle time</a> comes from lean manufacturing, where it refers to the production time for one unit or item. The metric has since been adopted across many other sectors and business functions — from finance to customer service to project management. Its exact definition varies depending on the process to which it is applied.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="d" class="ems-glossary-section_groups-item" data-glossary-group-target-el="d"><div class="ems-glossary-section__group-title">D</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="data-science"></div><div class="ems-glossary-section__term-title">Data science</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The exploration and analysis of raw data to transform it into valuable information used to solve business problems.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Today’s process mining reflects a powerful combination of process science, which is the intricate study of processes, and data science, which means finding the insights in the data generated by the various parts of those processes. <a href='https://www.celonis.com/ebook/process-mining-for-dummies/'>More here.</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="days-payable-outstanding"></div><div class="ems-glossary-section__term-title">Days payable outstanding</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The number of days that pass before a company pays outstanding invoices. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/blog/six-accounts-payable-kpis-you-should-know-about/'>Read: 6 days payable outstanding KPIs you should know about.</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="days-sales-outstanding"></div><div class="ems-glossary-section__term-title">Days sales outstanding</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The number of days that pass before a company gets paid for sales made. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/blog/days-sales-outstanding-dso-understanding-key-business-metrics/'>Read: Days sales outstanding, understanding the metrics.</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="deviation"></div><div class="ems-glossary-section__term-title">Deviation</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>When an <a href='https://www.celonis.com/glossary/#activity'>activity</a> happens outside of the intended <a href='https://www.celonis.com/process-mining/how-does-process-mining-work/'>process mining path</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="digital-twin"></div><div class="ems-glossary-section__term-title">Digital twin</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A digital representation of a real-world entity. In the world of process mining, a <a href='https://www.celonis.com/blog/what-is-a-digital-twin-the-answer-is-evolving-due-to-process-mining/'>digital twin</a> is a virtual representation of a real-world <a href='https://www.celonis.com/glossary/#process'>process</a>. Digital twins allow teams to simulate <a href='https://www.celonis.com/glossary/#process-improvement'>process improvements</a> without having to disturb the process until they know the changes will be beneficial.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use in a sentence:</i> The Celonis Process Intelligence Graph builds a system-agnostic process digital twin of a business and combines it with the business context in which the organization operates. It shows how the business is running, where and how things could run better, and how teams can capture the value hiding within the business.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="divergence"></div><div class="ems-glossary-section__term-title">Divergence</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>What occurs happens when there may be multiple instances of the same <a href='https://www.celonis.com/glossary/#activity'>activity</a> within a single case. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>Squeezing reality into simple event logs creates distortions. It can lead to the loss of causal relations, which is called divergence. <a href='https://www.celonis.com/ebook/process-mining-for-dummies/'>More here</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="duplicate-invoice"></div><div class="ems-glossary-section__term-title">Duplicate invoice</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>An <a href='https://www.celonis.com/glossary/#invoice'>invoice</a> mistakenly issued or processed more than once, leading to the possibility of the same bill being paid multiple times.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/blog/5-steps-to-reduce-costs-caused-by-duplicate-invoices/'>Read: 5 steps to reduce costs caused by duplicate invoices</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="duplicate-payment"></div><div class="ems-glossary-section__term-title">Duplicate payment</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>When a company pays an invoice or bill twice. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> <a href='https://www.celonis.com/blog/12-case-studies-that-drive-home-the-power-of-process-mining/'>Deutsche Telekom saved more than €66M by optimizing its Procure-to-Pay process to tackle duplicate payments and cash discount losses.</a></p><!— htmlmin:ignore —></li></ul></div></div></div><div id="e" class="ems-glossary-section_groups-item" data-glossary-group-target-el="e"><div class="ems-glossary-section__group-title">E</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="ecosystem"></div><div class="ems-glossary-section__term-title">Ecosystem</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A network of organizations complementing the skills and reach of each other, working together to drive a certain solution forward. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> At Celonis, our Ecosystem is made up of business and technology experts across all industries and it spans the entire globe.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="event"></div><div class="ems-glossary-section__term-title">Event</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A digital representation of a real-world occurrence that happened, at a single moment in time, to one or more <a href='https://www.celonis.com/glossary/#object'>objects</a> connected to your business. For example, a customer paying an <a href='https://www.celonis.com/glossary/#invoice'>invoice</a>, a user creating a <a href='https://www.celonis.com/glossary/#purchase-order-po'>purchase order</a> for a vendor's product, or a warehouse shipping an order.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> The event of shipping an order involves both the warehouse the order shipped from, and the order that was shipped. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="event-log"></div><div class="ems-glossary-section__term-title">Event log</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Digital recording of an <a href='https://www.celonis.com/glossary/#action'>action</a> that happened in a software system. <a href='https://www.celonis.com/blog/5-reasons-why-object-centric-process-mining-is-the-fastest-and-most-scalable-way-to-realize-process-transformation/'>All event logs</a> have a <a href='https://www.celonis.com/glossary/#case-id'>case ID</a>, an <a href='https://www.celonis.com/glossary/#activity'>activity</a>, and a <a href='https://www.celonis.com/glossary/#timestamp'>timestamp</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="event-type"></div><div class="ems-glossary-section__term-title">Event type</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A definition of an event that happens to one or more objects during a business <a href='https://www.celonis.com/glossary/#process'>process</a> (such as shipping an order), what attributes it has, and its relationships to objects.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="extractor-builder"></div><div class="ems-glossary-section__term-title">Extractor Builder</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Tool to create reusable data extractors for any system and automatically tag and contextualize data from connected <a href='https://www.celonis.com/glossary/#system'>systems</a>.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="f" class="ems-glossary-section_groups-item" data-glossary-group-target-el="f"><div class="ems-glossary-section__group-title">F</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="free-text-requisitions"></div><div class="ems-glossary-section__term-title">Free-text requisitions</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The type of request made by requisitioners when they manually create a request rather than picking a standard vendor with prenegotiated contract terms.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/blog/the-power-of-process-mining-for-procurement/'>Read: The power of process mining for procurement.</a></p><!— htmlmin:ignore —></li></ul></div></div></div><div id="g" class="ems-glossary-section_groups-item" data-glossary-group-target-el="g"><div class="ems-glossary-section__group-title">G</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="generative-ai"></div><div class="ems-glossary-section__term-title">Generative AI</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The type of artificial intelligence that is capable of creating new and original content. It often does this in response to prompts.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> <a href='https://www.celonis.com/blog/generative-ai-unleashed-how-genai-and-process-intelligence-are-driving-business-transformation/'>Generative AI</a> helps process mining solutions interact with humans more easily and efficiently through natural language processing and generation.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="h" class="ems-glossary-section_groups-item" data-glossary-group-target-el="h"><div class="ems-glossary-section__group-title">H</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="happy-path"></div><div class="ems-glossary-section__term-title">Happy path</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Familiar term used to describe a <a href='https://www.celonis.com/glossary/#process'>process</a> working as originally designed and without exceptions, workarounds, or detours. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Change-makers use Celonis to show their teams and bosses how processes no longer follow the ‘happy path’ but how they can again by making the right data-backed interventions.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="i" class="ems-glossary-section_groups-item" data-glossary-group-target-el="i"><div class="ems-glossary-section__group-title">I</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="inventory-management"></div><div class="ems-glossary-section__term-title">Inventory management</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The supervision of stock levels, orders, storage, and distribution to ensure optimal availability of products, reducing costs and meeting demand efficiently, while preventing overstocking or stockouts.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> <a href='https://www.celonis.com/solutions/inventory-management/'>Inventory management</a> done well leads to improved material availability, reduced operating costs, and optimized working capital.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="invoice"></div><div class="ems-glossary-section__term-title">Invoice</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A document sent by a business to a buyer detailing the products and services provided to the buyer by the business. An invoice acts as the official payment request for the products and services concerned.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="k" class="ems-glossary-section_groups-item" data-glossary-group-target-el="k"><div class="ems-glossary-section__group-title">K</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="kpi"></div><div class="ems-glossary-section__term-title">KPI</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Key Performance Indicator.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>A measurement that helps teams understand how the business – or a certain part of it – is performing overall.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="l" class="ems-glossary-section_groups-item" data-glossary-group-target-el="l"><div class="ems-glossary-section__group-title">L</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="lead-to-order"></div><div class="ems-glossary-section__term-title">Lead-to-order</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The end-to-end process that starts with someone’s intent to buy a product and ends with the fulfillment of the sale.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> <a href='https://www.celonis.com/customer-success-stories/malvern-panalytical-accounts-receivable/'>Mark’s team is now using Celonis in Lead-to-order to know whether they can hit their billion-pound revenue target in two years' time.</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="lean-six-sigma"></div><div class="ems-glossary-section__term-title">Lean Six Sigma</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The combination of the Lean Manufacturing and <a href='https://www.celonis.com/glossary/#six-sigma'>Six Sigma</a> methodologies. <a href='https://www.celonis.com/blog/supercharge-your-process-improvement-with-lean-six-sigma-and-process-mining/'>Lean Six Sigma </a>is an approach to process improvement that helps make sure initiatives are well-planned, executed, and monitored for sustained results by using a methodology called DMAIC (Define, Measure, Analyze, Improve, Control).</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="m" class="ems-glossary-section_groups-item" data-glossary-group-target-el="m"><div class="ems-glossary-section__group-title">M</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="machine-learning"></div><div class="ems-glossary-section__term-title">Machine learning</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A type of artificial intelligence that enables computer systems to learn from data and algorithms. In doing so, machine learning enables AI to learn in a similar way to humans and improve performance over time. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="manual-process-mapping"></div><div class="ems-glossary-section__term-title">Manual process mapping</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A method of trying to uncover how processes work without the use of modern technology. Manal process mapping often sees teams create a process map in the form of a flowchart or diagram.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="master-data"></div><div class="ems-glossary-section__term-title">Master data</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The core information essential to the running of a business day-to-day.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Master data typically includes information like product and service descriptions, financial data like account numbers, and location information like office addresses and trading territories. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="master-data-improvement"></div><div class="ems-glossary-section__term-title">Master data improvement</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The steps taken in the pursuit of always up-to-date and accurate master data. Can include improvements to product, supplier, or customer data.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="maverick-buying"></div><div class="ems-glossary-section__term-title">Maverick buying</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Term to describe what happens when requisitioners do not adhere to internal procurement processes and fail to make use of existing procurement contracts. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>The opposite to maverick buying is <a href='https://www.celonis.com/glossary/#spend-under-management'>spend under management</a>. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Celonis can notify category managers of maverick buying repeat offenders, reject maverick purchases, and contact vendors repeatedly fulfilling maverick purchases. <a href='https://www.celonis.com/ebook/process-mining-for-dummies/'>More here</a>.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="o" class="ems-glossary-section_groups-item" data-glossary-group-target-el="o"><div class="ems-glossary-section__group-title">O</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="object"></div><div class="ems-glossary-section__term-title">Object</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A digital representation of something connected to your business that exists in the real world. For example, a customer, a company, an order, or an <a href='https://www.celonis.com/glossary/#invoice'>invoice</a>.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>The most powerful insights come from the ability to visualize and analyze complex relationships between objects and events — across interconnected processes.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="object-centric-process-mining"></div><div class="ems-glossary-section__term-title">Object-centric process mining</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>An innovative technology for visualizing and analyzing complex business operations. It involves representing the business as <a href='https://www.celonis.com/glossary/#object'>objects</a>, <a href='https://www.celonis.com/glossary/#event'>events</a>, and their relationships in order to explore the true interconnectedness of the business.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/blog/what-is-object-centric-process-mining-ocpm/'><u>Using object-centric process mining</u></a>, teams can: view all business activities from any perspective using a single source of truth; discover valuable opportunities that live at the intersection points of processes and departments; and move from two-dimensional views of processes to a three-dimensional and dynamic view of the entire business. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Object-centric process mining allows us to view a process from any angle. We move from a two-dimensional view, where we look at a single object type, to a three-dimensional view where we consider multiple object types at the same time and how they are interrelated.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="object-type"></div><div class="ems-glossary-section__term-title">Object type</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A definition of an object in a business (such as an invoice), what attributes it has (such as a currency), and its relationships to other objects.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="observability"></div><div class="ems-glossary-section__term-title">Observability</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The ability to understand what’s happening inside a complex <a href='https://www.celonis.com/glossary/#system'>system</a> based on the external outputs of that system. When systems are observable, people can more quickly and accurately take action to fix problems.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="on-time-delivery"></div><div class="ems-glossary-section__term-title">On-time delivery</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Ensuring products reach customers or stakeholders precisely as scheduled, enhancing reliability and satisfaction while minimizing delays and disruptions in the <a href='https://www.celonis.com/glossary/#supply-chain'>supply chain</a>.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> <a href='https://www.celonis.com/blog/3-leading-indicators-of-otd/'><u>On-time delivery</u></a> keeps customers happy by meeting promised commitments, shipping dates, and delivery dates. On-time delivery drives customer loyalty, and to a large extent also revenue<i>.</i> </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="on-time-in-full-otif"></div><div class="ems-glossary-section__term-title">On-time-in-full (OTIF)</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The measurement, often by percentage, of orders a business is able to deliver on the date or at the time agreed with the customer (on time) and at the volumes expected (in full). </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> An order can be considered as delivered <a href='https://www.celonis.com/blog/otif-explained-the-what-why-and-how-of-optimizing-for-on-time-in-full-delivery/'><u>on-time-in-full (OTIF)</u></a> if the customer receives exactly what was ordered, in the amount requested, at the correct location, and within the agreed upon timeframe. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="optical-character-recognition"></div><div class="ems-glossary-section__term-title">Optical character recognition</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The conversion of an image of text into a format that machines can read. Optical character recognition can take handwritten, typed or printed documents and convert them into digital formats.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="optimizing"></div><div class="ems-glossary-section__term-title">Optimizing</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Configuring a process to produce more value, such as improving quality or reducing costs.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="order-management"></div><div class="ems-glossary-section__term-title">Order management</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/blog/the-power-of-process-mining-in-order-management/'><u>Order management</u></a> is the process of tracking and fulfilling sales orders from the order being made to the order being delivered. Order management done well ensures efficient inventory control, customer satisfaction, and accurate data management. It encompasses order processing, tracking, and communication between suppliers, warehouses, and customers. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>Order management owns the full order life cycle; it depends on other departments more than almost any other function.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="order-to-cash-o2c"></div><div class="ems-glossary-section__term-title">Order-to-cash (O2C)</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Order-to-cash encompasses the entire sales lifecycle, including order management, credit management, invoicing, shipping, and accounts receivable. Done well, order to cash ensures revenue generation and customer satisfaction.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Order-to-cash (O2C) is the process by which customers make orders and companies receive payment. It’s the lifeblood of any business. The concept is simple in theory, but in practice is frequently affected by process deviations. </p><!— htmlmin:ignore —></li></ul></div></div></div><div id="p" class="ems-glossary-section_groups-item" data-glossary-group-target-el="p"><div class="ems-glossary-section__group-title">P</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="paid-on-time-rate"></div><div class="ems-glossary-section__term-title">Paid-on-time-rate</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Measurement for how many invoices customers settle within the agreed payment terms. Paid-on-time-rate reflects the efficiency of credit management and customer reliability, directly impacting cash flow and financial health by minimizing late payments and associated risks.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Use it in a sentence: <a href='https://www.celonis.com/customer-success-stories/deutsche-telekom-procure-to-pay-process-mining/'>Deutsche Telekom used Celonis to unlock a cash discount rate of 96% and a paid-on-time rate of more than 90%.</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="predictive-ai"></div><div class="ems-glossary-section__term-title">Predictive AI</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Predictive AI learns from historical data and uses it to predict the likelihood of future events. Process mining uses this kind of AI to anticipate and prevent process problems and also find the root causes of problems that happen.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process"></div><div class="ems-glossary-section__term-title">Process</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The way something gets done. A process is a series of steps and decisions involved in completing a task. Processes make up every aspect of our leisure and work.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> A process is the series of steps that are taken in a particular order to achieve a specific result. <a href='https://www.celonis.com/ebook/process-mining-for-dummies/'>Read more here</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-adherence-manager"></div><div class="ems-glossary-section__term-title">Process Adherence Manager</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A tool to see how your target processes compare with your processes as they currently run. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in </i><i>a sentence:</i> Visualize all deviations and identify root causes in a single view with the Process Adherence Manager. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-analysis"></div><div class="ems-glossary-section__term-title">Process analysis</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The review and close examination of an enterprise’s processes. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/platform/process-analysis/'>Process analysis</a> sees teams dig into the root causes of process issues and quantify how they’re impacting <a href='https://www.celonis.com/glossary/#kpi'>key performance indicators</a>.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Process analysis can be difficult in large, complex organizations, but with a Process Intelligence platform you can easily conduct process analysis at every level of your enterprise. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-copilot"></div><div class="ems-glossary-section__term-title">Process Copilot</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>An artificial intelligence tool that turns natural language requests into process insights.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> <a href='https://www.celonis.com/blog/celonis-process-copilot-genai-companion-helps-business-increase-process-intelligence/'>Process Copilot </a>provides insights into KPI trends and their root causes; the user simply types in a question to see relevant, tailored charts and graphs. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-data"></div><div class="ems-glossary-section__term-title">Process data</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Any type of record generated by a business process. Process data can include activity sequences, <a href='https://www.celonis.com/glossary/#timestamp'>timestamps</a>, <a href='https://www.celonis.com/glossary/#event-log'>event logs</a>, and process variants. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Celonis uses process data combined with over a decade of our own process knowledge and AI to generate a customer’s Process Intelligence Graph.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-designer"></div><div class="ems-glossary-section__term-title">Process Designer</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A capability of the Celonis <a href='https://www.celonis.com/glossary/#process-intelligence-platform'>Process Intelligence platform</a> that allows you to build an enterprise map by modeling your processes, in a common view that can be shared between your business and IT – from business processes to customer journeys, enterprise architecture, and org structure. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use in a sentence:</i> <a href='https://www.celonis.com/platform/process-management/'>Process Designer</a> makes it easier to build target models and supports you with suggestions made by generative AI that factors in context on how your business operates.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-event"></div><div class="ems-glossary-section__term-title">Process event</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The recorded occurrence of a specific activity within a <a href='https://www.celonis.com/glossary/#process'>process</a>, marked with a <a href='https://www.celonis.com/glossary/#timestamp'>timestamp</a> and relevant attributes. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Process events are analyzed to uncover process flows and optimize operations through data-driven insights.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-excellence"></div><div class="ems-glossary-section__term-title">Process excellence</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The pursuit and achievement of optimizing processes to the extent they make an active contribution to value creation across the top, bottom, and green lines. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><b>Discover more about </b>process excellence <a href='https://www.celonis.com/solutions/process-excellence/'>here</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-explorer"></div><div class="ems-glossary-section__term-title">Process Explorer</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A tool that uses explorative analysis to show how processes run based on the frequency of activities performed.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Illuminating the complex ways in which objects and events interact, Process Explorer helps you find value opportunities within and across your processes — with limited technical expertise required. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-flow"></div><div class="ems-glossary-section__term-title">Process flow</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Representation of the sequence and dependencies of activities within a business process. It visualizes the paths and interactions between events, revealing bottlenecks,<a href='https://www.celonis.com/glossary/#deviation'> deviations</a>, and opportunities for process improvement.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> A process mining solution visualizes and validates process flows, showing how the many objects and events in the system interact. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-improvement"></div><div class="ems-glossary-section__term-title">Process improvement</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The act(s) of examining, documenting, and mapping out the various steps of a process, and then pinpointing and eliminating pain points.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-intelligence"></div><div class="ems-glossary-section__term-title">Process Intelligence</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A combination of system data, process knowledge, and AI that knows how your business flows</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> <a href='https://www.celonis.com/resources/process-intelligence-101/'>That LLM is genuinely smart now it’s using Process Intelligence</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-intelligence-graph"></div><div class="ems-glossary-section__term-title">Process Intelligence Graph</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A system-agnostic, enriched digital twin of a business. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>A <a href='https://www.celonis.com/platform/process-intelligence-graph/'>Process Intelligence Graph</a> provides a single Process Intelligence layer that supports improvements, automation, and system transformation across all applications. It sits at the heart of the Celonis platform and is a key enabler for emerging technologies like <a href='https://www.celonis.com/glossary/#generative-ai'>Generative AI</a>. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> The Celonis Process Intelligence Graph is the connective tissue at the heart of the Celonis platform, helping teams understand how objects and events interact, how processes are interconnected, how the business runs, and how it can run even better.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-intelligence-platform"></div><div class="ems-glossary-section__term-title">Process Intelligence Platform</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/platform/process-mining/'>The suite of business functionality and developer functionality built by Celonis</a> that uses process mining, task mining, AI, and automation to improve business processes and systems.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-knowledge"></div><div class="ems-glossary-section__term-title">Process knowledge</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Accumulated understanding of how common business processes often progress.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>The process knowledge that Celonis has built into the Process Intelligence Graph draws on more than a decade of process mining experience. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-management"></div><div class="ems-glossary-section__term-title">Process management</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The continued design and governance of processes to ensure they are <a href='https://www.celonis.com/platform/process-management/'>working as intended</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-mining"></div><div class="ems-glossary-section__term-title">Process mining</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Every step of a business process leaves a digital footprint in transactional systems <a href='https://www.celonis.com/process-mining/how-does-process-mining-work/'>in the form of event log data</a>. <a href='https://www.celonis.com/process-mining/how-does-process-mining-work/'>Process mining</a> uses this event log data to create a living picture of what actual processes really look like, which does not always match what people expect processes to look like. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i><a href='https://www.celonis.com/process-mining/what-is-process-mining/'>Process mining creates an “MRI” of a business process that helps you gain visibility and uncover value opportunities hiding within core operations. Celonis process mining has quickly become the backbone of many companies’ efforts to streamline and optimize processes.</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-monitoring"></div><div class="ems-glossary-section__term-title">Process monitoring</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Method for tracking and regularly evaluating key data points associated with a certain process or processes.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> My company uses <a href='https://www.celonis.com/platform/process-monitoring/'>process monitoring</a> to see how closely our AP teams are adhering to the new processes. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-navigator"></div><div class="ems-glossary-section__term-title">Process Navigator</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Tool to view and monitor processes and <a href='https://www.celonis.com/glossary/#system'>systems</a>. With <a href='https://www.celonis.com/platform/process-management/'>Process Navigator</a>, every employee can access their processes, relevant documentation, org hierarchies, and their roles and responsibilities. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Process Navigator simplifies the onboarding of your processes and keeping track of any changes. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence: </i>With Process Navigator, you give every employee a personalized repository of processes and their wider operational context, embedded into everyday systems like Microsoft Teams, so they know what steps to take, when, and in which systems. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-optimization"></div><div class="ems-glossary-section__term-title">Process optimization</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The combination of technologies, solutions, and tactics to view, analyze and improve processes with the aim of achieving maximum efficiency and quality. Process optimization can include removing steps, automating interventions otherwise done by people, and re-designing the process entirely. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-orchestration"></div><div class="ems-glossary-section__term-title">Process orchestration</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The co-ordination, synchronization, and monitoring of different business processes. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Discover more: <a href='https://www.celonis.com/blog/how-ai-and-process-orchestration-bring-us-a-giant-leap-closer-to-the-autonomous-enterprise/'><i>How AI and process orchestration bring us a giant leap closer to the autonomous enterprise.</i></a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-science"></div><div class="ems-glossary-section__term-title">Process science</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The scientific field concerned with studying the nature of change. It combines knowledge from information technology and knowledge from management sciences to improve and run operational processes.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Today’s process mining reflects a powerful combination of process science, which is the intricate study of processes, and data science, which means finding the insights in the data generated by the various parts of those processes. <a href='https://www.celonis.com/ebook/process-mining-for-dummies/'>Read more here</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-simulation"></div><div class="ems-glossary-section__term-title">Process Simulation</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A tool to measure the impact of adapting potential changes to a process and how any changes would affect your business. You can simulate any part of the process and assess the impact of decisions beforehand.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="process-workflow"></div><div class="ems-glossary-section__term-title">Process workflow</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A series of steps necessary to complete a specific process. The process workflow is the sequence of activities, who is responsible for completing those activities, and what tools they need. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="procurement"></div><div class="ems-glossary-section__term-title">Procurement</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The end-to-end process of acquiring goods and services, from requisition to payment. By analyzing <a href='https://www.celonis.com/blog/what-is-procurement-the-process-and-metrics-that-matter/'>procurement processes</a>, teams can streamline workflows and optimize supplier interactions. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Every procurement department has an important mission: spend wisely to protect the company's spend and margins. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="purchase-order-po"></div><div class="ems-glossary-section__term-title">Purchase order (PO)</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A document issued by a buyer to a supplier. A <a href='https://www.celonis.com/blog/how-to-make-perfect-matches-between-purchase-orders-and-invoices/'>purchase order (PO)</a> outlines what goods and services the buyer expects from the seller, including a unique PO number and information on quantity, price, and payment and delivery due dates. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="purchase-to-pay"></div><div class="ems-glossary-section__term-title">Purchase-to-pay</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The comprehensive process from purchasing goods or services to completion of payment. <a href='https://www.celonis.com/blog/the-power-of-process-mining-in-purchase-to-pay/'>Purchase-to-pay </a>involves analyzing <a href='https://www.celonis.com/glossary/#event-log'>event logs</a> across procurement, receiving, invoicing, and payment stages to identify inefficiencies, streamline workflows, and enhance financial and operational performance.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="r" class="ems-glossary-section_groups-item" data-glossary-group-target-el="r"><div class="ems-glossary-section__group-title">R</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="rpa"></div><div class="ems-glossary-section__term-title">RPA</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>RPA stands for<a href='https://www.celonis.com/what-is-rpa/'> Robotic Process Automation</a>. RPA software uses ‘robots’ or simply ‘bots’ to perform many of an organization’s repetitive, high-volume tasks without needing human intervention. These tend to be repetitive, rules-based tasks, such as form-filling, standardized reporting, matching <a href='https://www.celonis.com/glossary/#purchase-order-po'>POs</a> to <a href='https://www.celonis.com/glossary/#invoice'>invoices</a> and goods receipts, data extraction and insertion, or logging into <a href='https://www.celonis.com/glossary/#system'>systems</a> and <a href='https://www.celonis.com/glossary/#applications-apps'>applications</a>.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="s" class="ems-glossary-section_groups-item" data-glossary-group-target-el="s"><div class="ems-glossary-section__group-title">S</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="six-sigma"></div><div class="ems-glossary-section__term-title">Six Sigma</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Established in the 1980s by Motorola, Six Sigma is a method for identifying and reducing process “defects”.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>See: <a href='https://www.celonis.com/glossary/#lean-six-sigma'>Lean Six Sigma</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="source-system"></div><div class="ems-glossary-section__term-title">Source system</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Any software platform that generates and stores event logs and transactional data used for <a href='https://www.celonis.com/glossary/#process-analysis'>process analysis</a>. Examples include ERP, CRM, and financial systems. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="spend-under-management"></div><div class="ems-glossary-section__term-title">Spend under management</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Spending that is monitored and optimized through the procurement process. The opposite of spend under management is <a href='https://www.celonis.com/glossary/#maverick-buying'>maverick buying</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="standardizing"></div><div class="ems-glossary-section__term-title">Standardizing</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Making the process as repeatable as possible, and ensuring that the process as-is matches the process as-designed. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="streamlining"></div><div class="ems-glossary-section__term-title">Streamlining</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Removing redundant or unnecessary activities from a process. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="supply-chain"></div><div class="ems-glossary-section__term-title">Supply chain</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The network that produces and delivers a product – from raw material suppliers to manufacturers, distributors, and retailers. The supply chain of any business is crucial to its success. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Supply chains are effectively one mega-process made up of lots of connected micro-processes. So a process-first approach is needed to maximize efficiency and <a href='https://www.celonis.com/insiders-guide-to-supply-chain-optimization/'>improve supply chain performance</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="system"></div><div class="ems-glossary-section__term-title">System</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Any software or technology platform that generates and stores <a href='https://www.celonis.com/glossary/#event-log'>event logs</a> related to business processes. Systems, such as ERP or CRM platforms, provide the data needed for analyzing and improving process performance. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="system-agnostic"></div><div class="ems-glossary-section__term-title">System-agnostic</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Classification of a platform, solution, tools, or methods that can analyze and integrate data from various software systems without being tied to any specific platform. This flexibility allows comprehensive <a href='https://www.celonis.com/glossary/#process-analysis'>process analysis</a> across diverse systems, ensuring broader insights and improved <a href='https://www.celonis.com/glossary/#process-optimization'>optimization opportunities</a>.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> The Celonis Process Intelligence Graph is system-agnostic and compatible with nearly any software you use - yes, even your ultra-specialized inventory management system or your even older ERP!</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="system-migration"></div><div class="ems-glossary-section__term-title">System migration</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The transferring of data and processes from one software platform to another. <a href='https://www.celonis.com/blog/5-steps-to-a-successful-system-migration/'>This transition requires</a> careful mapping of <a href='https://www.celonis.com/glossary/#event-log'>event logs</a> and <a href='https://www.celonis.com/glossary/#process-data'>process data</a> to ensure continuity, minimize disruptions, and maintain accurate <a href='https://www.celonis.com/glossary/#process-analysis'>process analysis</a> and monitoring during and after the migration. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> IT wants to be on-time and on-budget when embarking on a system migration, but that’s challenging when process mapping is manual, fit-gap analysis is subjective, and user adoption is subpar.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="t" class="ems-glossary-section_groups-item" data-glossary-group-target-el="t"><div class="ems-glossary-section__group-title">T</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="task-mining"></div><div class="ems-glossary-section__term-title">Task mining</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Technology that collects and aggregates data from employee desktop tasks and turns it into understandable behavioral patterns. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Parts of your processes take place outside of transactional IT systems, like on a user’s desktop or in email software. <a href='https://www.celonis.com/process-mining/what-is-task-mining/'>Task mining</a> lets you capture these off-system activities to help improve your process understanding.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="throughput-time"></div><div class="ems-glossary-section__term-title">Throughput time</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/glossary/#kpi'>KPI</a> for the time it takes for cases to proceed from <a href='https://www.celonis.com/glossary/#activity'>activity A</a> to activity B. Knowing throughput time provides insight into process efficiency, bottlenecks, and areas for potential <a href='https://www.celonis.com/glossary/#process-improvement'>improvement</a>. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="timestamp"></div><div class="ems-glossary-section__term-title">Timestamp</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>Precise record of the date and time when an <a href='https://www.celonis.com/glossary/#event'>event</a> or <a href='https://www.celonis.com/glossary/#activity'>activity</a> occurs within a process. Timestamps are crucial for reconstructing <a href='https://www.celonis.com/glossary/#process-flow'>process flows</a>, analyzing timing patterns, and identifying bottlenecks in the workflow.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="touchless-collections"></div><div class="ems-glossary-section__term-title">Touchless collections</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The collection of payments without manual, human intervention. This involves using technology like <a href='https://www.celonis.com/glossary/#process-mining'>process mining</a> to send <a href='https://www.celonis.com/glossary/#invoice'>invoices</a>, reminders, and process payments. </p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="touchless-invoice"></div><div class="ems-glossary-section__term-title">Touchless invoice</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>An automatically generated and processed invoice that requires <a href='https://www.celonis.com/blog/strategic-streamlining-a-guide-to-automated-invoice-processing/'>no manual, human intervention</a>. This streamlined approach uses technology to issue, track, and manage invoices, enhancing accuracy and speeding up payment cycles. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>See: <a href='https://www.celonis.com/glossary/#invoice'>Invoice</a>.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="transactional-system"></div><div class="ems-glossary-section__term-title">Transactional system</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>A software platform that records and manages daily business transactions, such as ERP or CRM systems. Transactional systems provide the <a href='https://www.celonis.com/glossary/#event-log'>event logs</a> essential for process mining, enabling the analysis and improvement of processes. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> Process mining sifts through process data that can be found in all of your various transactional systems, from ERP to CRM to SCM and whatever other acronyms you want to throw its way. <a href='https://www.celonis.com/ebook/process-mining-for-dummies/'>Discover more here.</a></p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="transformation-hub"></div><div class="ems-glossary-section__term-title">Transformation Hub</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The central place for you to understand the amount of value associated with your <a href='https://www.celonis.com/glossary/#process-mining'>process mining</a> initiatives. <a href='https://www.celonis.com/blog/celonis-transformation-hub-a-centralized-location-for-quantifying-process-improvement-value/'>The Transformation Hub</a> shows the value waiting to be unlocked from the opportunities uncovered by Celonis as well as the value already generated by the <a href='https://www.celonis.com/glossary/#process-intelligence-platform'>Celonis platform</a>. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><i>Use it in a sentence:</i> The Transformation Hub makes it simple to tag, track, and pull opportunities and results to share with anyone, no matter the audience. </p><!— htmlmin:ignore —></li></ul></div></div></div><div id="v" class="ems-glossary-section_groups-item" data-glossary-group-target-el="v"><div class="ems-glossary-section__group-title">V</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="variant"></div><div class="ems-glossary-section__term-title">Variant</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The specific path of <a href='https://www.celonis.com/glossary/#activity'>activities</a> or <a href='https://www.celonis.com/glossary/#event'>events</a> that a process follows. A specific set of activities followed by a <a href='https://www.celonis.com/glossary/#case'>case</a> is called the case's variant. All different activity combinations that exist for the cases together are the process's variants.</p><!— htmlmin:ignore —></li></ul></div></div></div><div id="w" class="ems-glossary-section_groups-item" data-glossary-group-target-el="w"><div class="ems-glossary-section__group-title">W</div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="warehouse-management"></div><div class="ems-glossary-section__term-title">Warehouse management</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The <a href='https://www.celonis.com/glossary/#process'>processes</a> involved in the efficient control and optimization of warehouse operations, including inventory storage, organization, and retrieval. Warehouse management typically looks to ensure accurate order fulfillment, streamlined processes, and effective space utilization.</p><!— htmlmin:ignore —></li></ul></div></div><div class="ems-glossary-section__term"><div class="ems-glossary-section__term-title-scroll-to" id="working-capital"></div><div class="ems-glossary-section__term-title">Working capital</div><div class="ems-glossary-section__term-desc"><ul><li><!— htmlmin:ignore —><p>The financial resources tied up in operational processes, including cash flow, inventory, and receivables. <a href='https://www.celonis.com/glossary/#process-mining'>Process mining</a> <a href='https://www.celonis.com/ebook/working-capital-optimization-playbook/'>optimizes working capital</a> by analyzing and improving process efficiency to enhance liquidity and reduce operational costs.</p><!— htmlmin:ignore —></li></ul></div></div></div></div></div></div><script type="application/ld+json">{ "@context": "https://schema.org", "@type": "DefinedTermSet", "@id": "https://www.celonis.com/glossary/", "name": "Glossary", "description": "Key words and terms from the worlds of Process Intelligence, process mining, and business improvement at large.", "url": "https://www.celonis.com/glossary/", "hasDefinedTerm": [ { "@type": "DefinedTerm", "name": "Accounts payable", "description": "The money a company owes to its suppliers and vendors. Can also be used for the name of a department or job. Use it in a sentence: Accounts payable departments the world over are using process intelligence to boost on-time payment while reducing operating costs.", "termCode": "Accounts payable" }, { "@type": "DefinedTerm", "name": "Accounts receivable", "description": "The money a customer owes to a company for goods or services delivered. Can also be used for the name of a department or job. Use it in a sentence: Improve your accounts receivable process and you’ll optimize cash flow and reduce outstanding debts.", "termCode": "Accounts receivable" }, { "@type": "DefinedTerm", "name": "Action Flow", "description": "A way to define an automated process flow. Action Flows can consist of multiple events, decision points and alternative routes, as well as involve an arbitrary number of different applications.Use it in a sentence: Action Flows provide out-of-the-box integrations and intelligent automation to trigger actions in operational systems, such as SAP, Google Apps, and ServiceNow. Read: How to automate workflows with action flows. ", "termCode": "Action Flow" }, { "@type": "DefinedTerm", "name": "Activity", "description": "The different process steps of the case, which are used to reconstruct the process flow.", "termCode": "Activity" }, { "@type": "DefinedTerm", "name": "Agile methodology", "description": "An iterative approach to the analysis and improvement of business processes. It aims to accelerate adaptation and refinement - all based on what the data says.", "termCode": "Agile methodology" }, { "@type": "DefinedTerm", "name": "Applications/Apps", "description": "Computer program designed and built to address a specific issue or opportunity.Use it in a sentence: Celonis apps include the Free-Text Requisition App, which improves spend under management by quickly converting free-text requisitions to POs using ML-based algorithms to recommend historically purchased materials or catalog items.", "termCode": "Applications/Apps" }, { "@type": "DefinedTerm", "name": "Automation", "description": "The act of putting technology in the driver’s seat to take action – namely on improving a process.Use it in a sentence: Automation shouldn’t be the first step in process improvement; it should only come after you use process mining to understand your processes.", "termCode": "Automation" }, { "@type": "DefinedTerm", "name": "Business intelligence", "description": "A collective term for the strategies, technologies and processes that organizations use to turn their data into actionable insight. With business intelligence, companies collate, integrate, analyze and visualize data from across their operations - unifying multiple (often unconnected) datasets into a coherent, interrogable source of business truth.Use it in a sentence: By turning big data into actionable insights, business intelligence delivers significant benefits to a business. These include: making better decisions, improving efficiency and productivity, enhancing customer experience, and reducing operational risk. Read: What is Business intelligence?", "termCode": "Business intelligence" }, { "@type": "DefinedTerm", "name": "Business Miner", "description": "A capability of the Celonis Process Intelligence platform that lets you find and fix broken processes using an easy-to-use question-and-answer-based interface. Use it in a sentence: Business Miner enables anyone, including users with limited technical knowledge, to quickly and easily begin to discover and share actionable process insights across the enterprise.", "termCode": "Business Miner" }, { "@type": "DefinedTerm", "name": "Case", "description": "An instance of the object you follow through the process. A case depicts a single process path, such as a sales order item moving through an order-to-cash process.", "termCode": "Case" }, { "@type": "DefinedTerm", "name": "Case ID", "description": "A unique reference number to document all activities and timestamps that are directly related to each case.", "termCode": "Case ID" }, { "@type": "DefinedTerm", "name": "Cash conversion cycle", "description": "The time span between a company's cash outflow for production costs and the inflow from sales. Read: What is a cash conversion cycle?", "termCode": "Cash conversion cycle" }, { "@type": "DefinedTerm", "name": "Cash discounts", "description": "A reduction to the amount of an invoice that a buyer owes. Offered to incentivize a buyer to pay a bill before the scheduled due date.Use it in a sentence: Kraft Heinz, using Celonis, got end-to-end visibility across Accounts Receivable to better renegotiate cash discounts.", "termCode": "Cash discounts" }, { "@type": "DefinedTerm", "name": "Cash flow", "description": "The net amount of money (cash and cash equivalents) that goes into a company and out of the same company over a period of time. Use it in a sentence: Cash flow optimization is a top priority for most companies to combat inflation and uncertainty. Here are four quick ways to optimize cash flow and how Celonis can help drive rapid impact.", "termCode": "Cash flow" }, { "@type": "DefinedTerm", "name": "Celonis Academy", "description": "The team responsible for all training programs for our customers, partners, and Celonauts.", "termCode": "Celonis Academy" }, { "@type": "DefinedTerm", "name": "Celonis app", "description": "An application created by Celonis that's tailored to a specific business process and accessed from the Marketplace.", "termCode": "Celonis app" }, { "@type": "DefinedTerm", "name": "Celonis for Consulting", "description": "A program designed specially for consultants. It lets you use the functionality of the Celonis Platform to turn process insights into client value and accelerate & codify insights with apps. Use it in a sentence: Consultants at 2000+ consulting firms are already using Celonis for Consulting to help with their projects.", "termCode": "Celonis for Consulting" }, { "@type": "DefinedTerm", "name": "Celonis Free Plan", "description": "A light version of Celonis where users receive immediate access to and enjoy the power of the world's #1 Process Intelligence technology.", "termCode": "Celonis Free Plan" }, { "@type": "DefinedTerm", "name": "Celonis Marketplace", "description": "The digital hub for hundreds of high-quality, pre-packaged Process Intelligence apps and solutions. The Celonis Marketplace contains hundreds of assets, divided into four types: Apps, Connectors, Experiences, Action Flows. Some are out-of-the-box Celonis apps, others are built with and by our Partners. ", "termCode": "Celonis Marketplace" }, { "@type": "DefinedTerm", "name": "Celonis Studio", "description": "The development platform to build, test, and edit Celonis apps in a single, low-code interface. Use it in a sentence: You can build bespoke views with custom dashboards in the Celonis Studio.", "termCode": "Celonis Studio" }, { "@type": "DefinedTerm", "name": "Celonis Transformation Hub", "description": "Central hub for quantifying the business impact of Celonis transformation efforts.Use it in a sentence: Teams can visualize outcomes across processes, value stages, and objectives in one place. Thanks to the Control Center, teams can easily answer questions like: “What programs are we running with Celonis?" and "How are these programs creating value?".", "termCode": "Celonis Transformation Hub" }, { "@type": "DefinedTerm", "name": "Celopeers", "description": "The Celonis online community that offers resources for Celonis beginners and veterans. Use it in a sentence: On Celopeers, you can connect with other Celonis users, join your local user group, get information on the latest Celonis product releases, and get support from the Celonis Customer Support team.", "termCode": "Celopeers" }, { "@type": "DefinedTerm", "name": "Celosphere", "description": "The annual user conference for customers and partners of Celonis. This global gathering of the Celonis community sees thousands of process experts come together to learn, share, and take their business performance and careers to the next level.Use it in a sentence: Celosphere offers attendees the choice of over a hundred different sessions to listen-in on, all carried out by leading industry executives, analysts and process excellence experts. – ERP today.", "termCode": "Celosphere" }, { "@type": "DefinedTerm", "name": "Change management", "description": "The processes involved in the guiding of successful change within an organization. Change management can include a number of stages from planning and execution to monitoring and embedding change. Standard changes or business projects that might require change management include: upgrading or replacing a critical system, rolling out a new product line, and restructuring the organization.Use it in a sentence: The three pillars of effective change management are: people, processes, technology. Trying to make changement management work without addressing all three will cause problems. Read: What is change management?", "termCode": "Change management" }, { "@type": "DefinedTerm", "name": "Conformance checking", "description": "A method of using event logs to check whether or not your as-is processes are proceeding as intended by comparing them to a to-be process model.", "termCode": "Conformance checking" }, { "@type": "DefinedTerm", "name": "Connectors", "description": "Pre-built extraction and transformation capabilities to quickly connect your process data to the Celonis platform.", "termCode": "Connectors" }, { "@type": "DefinedTerm", "name": "Convergence", "description": "The replication of an event across different cases, possibly leading to unintentional duplication. Convergence can cause misleading diagnostics.Use it in a sentence: Squeezing reality into simple event logs creates distortions. It can unintentionally replicate events, which is known as convergence. More here.", "termCode": "Convergence" }, { "@type": "DefinedTerm", "name": "Credit check", "description": "Evaluation of a customer’s previous credit behavior. Use it in a sentence: If you use Celonis to know who your dependable customers are, you’ll be able to skip the credit check and speed up orders by days.", "termCode": "Credit check" }, { "@type": "DefinedTerm", "name": "Credit memo", "description": "Short for credit memorandum and occasionally known as a credit note, a credit memo officially acknowledges a customer is owed money. That money can be applied to future purchases of goods and services. A credit memo is different from a refund because it provides credit for a future invoice amount, not cash, to the customer account.Use it in a sentence: A credit memo contains important information, including: the purchase order number, date of purchase, original invoice number, corresponding invoice date, payment terms, billing details, buyer shipping address, prices, quantities, and more. A credit memo will also include the reason it was created and issued.", "termCode": "Credit memo" }, { "@type": "DefinedTerm", "name": "Cycle time", "description": "The total amount of time it takes to complete a process, from start to finish. The concept of cycle time comes from lean manufacturing, where it refers to the production time for one unit or item. The metric has since been adopted across many other sectors and business functions — from finance to customer service to project management. Its exact definition varies depending on the process to which it is applied.", "termCode": "Cycle time" }, { "@type": "DefinedTerm", "name": "Data science", "description": "The exploration and analysis of raw data to transform it into valuable information used to solve business problems.Use it in a sentence: Today’s process mining reflects a powerful combination of process science, which is the intricate study of processes, and data science, which means finding the insights in the data generated by the various parts of those processes. More here.", "termCode": "Data science" }, { "@type": "DefinedTerm", "name": "Days payable outstanding", "description": "The number of days that pass before a company pays outstanding invoices. Read: 6 days payable outstanding KPIs you should know about.", "termCode": "Days payable outstanding" }, { "@type": "DefinedTerm", "name": "Days sales outstanding", "description": "The number of days that pass before a company gets paid for sales made. Read: Days sales outstanding, understanding the metrics.", "termCode": "Days sales outstanding" }, { "@type": "DefinedTerm", "name": "Deviation", "description": "When an activity happens outside of the intended process mining path.", "termCode": "Deviation" }, { "@type": "DefinedTerm", "name": "Digital twin", "description": "A digital representation of a real-world entity. In the world of process mining, a digital twin is a virtual representation of a real-world process. Digital twins allow teams to simulate process improvements without having to disturb the process until they know the changes will be beneficial.Use in a sentence: The Celonis Process Intelligence Graph builds a system-agnostic process digital twin of a business and combines it with the business context in which the organization operates. It shows how the business is running, where and how things could run better, and how teams can capture the value hiding within the business.", "termCode": "Digital twin" }, { "@type": "DefinedTerm", "name": "Divergence", "description": "What occurs happens when there may be multiple instances of the same activity within a single case. Use it in a sentence: Squeezing reality into simple event logs creates distortions. It can lead to the loss of causal relations, which is called divergence. More here.", "termCode": "Divergence" }, { "@type": "DefinedTerm", "name": "Duplicate invoice", "description": "An invoice mistakenly issued or processed more than once, leading to the possibility of the same bill being paid multiple times.Read: 5 steps to reduce costs caused by duplicate invoices.", "termCode": "Duplicate invoice" }, { "@type": "DefinedTerm", "name": "Duplicate payment", "description": "When a company pays an invoice or bill twice. Use it in a sentence: Deutsche Telekom saved more than €66M by optimizing its Procure-to-Pay process to tackle duplicate payments and cash discount losses.", "termCode": "Duplicate payment" }, { "@type": "DefinedTerm", "name": "Ecosystem", "description": "A network of organizations complementing the skills and reach of each other, working together to drive a certain solution forward. Use it in a sentence: At Celonis, our Ecosystem is made up of business and technology experts across all industries and it spans the entire globe.", "termCode": "Ecosystem" }, { "@type": "DefinedTerm", "name": "Event", "description": "A digital representation of a real-world occurrence that happened, at a single moment in time, to one or more objects connected to your business. For example, a customer paying an invoice, a user creating a purchase order for a vendor's product, or a warehouse shipping an order.Use it in a sentence: The event of shipping an order involves both the warehouse the order shipped from, and the order that was shipped. ", "termCode": "Event" }, { "@type": "DefinedTerm", "name": "Event log", "description": "Digital recording of an action that happened in a software system. All event logs have a case ID, an activity, and a timestamp.", "termCode": "Event log" }, { "@type": "DefinedTerm", "name": "Event type", "description": "A definition of an event that happens to one or more objects during a business process (such as shipping an order), what attributes it has, and its relationships to objects.", "termCode": "Event type" }, { "@type": "DefinedTerm", "name": "Extractor Builder", "description": "Tool to create reusable data extractors for any system and automatically tag and contextualize data from connected systems.", "termCode": "Extractor Builder" }, { "@type": "DefinedTerm", "name": "Free-text requisitions", "description": "The type of request made by requisitioners when they manually create a request rather than picking a standard vendor with prenegotiated contract terms.Read: The power of process mining for procurement.", "termCode": "Free-text requisitions" }, { "@type": "DefinedTerm", "name": "Generative AI", "description": "The type of artificial intelligence that is capable of creating new and original content. It often does this in response to prompts.Use it in a sentence: Generative AI helps process mining solutions interact with humans more easily and efficiently through natural language processing and generation.", "termCode": "Generative AI" }, { "@type": "DefinedTerm", "name": "Happy path", "description": "Familiar term used to describe a process working as originally designed and without exceptions, workarounds, or detours. Use it in a sentence: Change-makers use Celonis to show their teams and bosses how processes no longer follow the ‘happy path’ but how they can again by making the right data-backed interventions.", "termCode": "Happy path" }, { "@type": "DefinedTerm", "name": "Inventory management", "description": "The supervision of stock levels, orders, storage, and distribution to ensure optimal availability of products, reducing costs and meeting demand efficiently, while preventing overstocking or stockouts.Use it in a sentence: Inventory management done well leads to improved material availability, reduced operating costs, and optimized working capital.", "termCode": "Inventory management" }, { "@type": "DefinedTerm", "name": "Invoice", "description": "A document sent by a business to a buyer detailing the products and services provided to the buyer by the business. An invoice acts as the official payment request for the products and services concerned.", "termCode": "Invoice" }, { "@type": "DefinedTerm", "name": "KPI", "description": "Key Performance Indicator.A measurement that helps teams understand how the business – or a certain part of it – is performing overall.", "termCode": "KPI" }, { "@type": "DefinedTerm", "name": "Lead-to-order", "description": "The end-to-end process that starts with someone’s intent to buy a product and ends with the fulfillment of the sale.Use it in a sentence: Mark’s team is now using Celonis in Lead-to-order to know whether they can hit their billion-pound revenue target in two years' time.", "termCode": "Lead-to-order" }, { "@type": "DefinedTerm", "name": "Lean Six Sigma", "description": "The combination of the Lean Manufacturing and Six Sigma methodologies. Lean Six Sigma is an approach to process improvement that helps make sure initiatives are well-planned, executed, and monitored for sustained results by using a methodology called DMAIC (Define, Measure, Analyze, Improve, Control).", "termCode": "Lean Six Sigma" }, { "@type": "DefinedTerm", "name": "Machine learning", "description": "A type of artificial intelligence that enables computer systems to learn from data and algorithms. In doing so, machine learning enables AI to learn in a similar way to humans and improve performance over time. ", "termCode": "Machine learning" }, { "@type": "DefinedTerm", "name": "Manual process mapping", "description": "A method of trying to uncover how processes work without the use of modern technology. Manal process mapping often sees teams create a process map in the form of a flowchart or diagram.", "termCode": "Manual process mapping" }, { "@type": "DefinedTerm", "name": "Master data", "description": "The core information essential to the running of a business day-to-day.Master data typically includes information like product and service descriptions, financial data like account numbers, and location information like office addresses and trading territories. ", "termCode": "Master data" }, { "@type": "DefinedTerm", "name": "Master data improvement", "description": "The steps taken in the pursuit of always up-to-date and accurate master data. Can include improvements to product, supplier, or customer data.", "termCode": "Master data improvement" }, { "@type": "DefinedTerm", "name": "Maverick buying", "description": "Term to describe what happens when requisitioners do not adhere to internal procurement processes and fail to make use of existing procurement contracts. The opposite to maverick buying is spend under management. Use it in a sentence: Celonis can notify category managers of maverick buying repeat offenders, reject maverick purchases, and contact vendors repeatedly fulfilling maverick purchases. More here.", "termCode": "Maverick buying" }, { "@type": "DefinedTerm", "name": "Object", "description": "A digital representation of something connected to your business that exists in the real world. For example, a customer, a company, an order, or an invoice.Use it in a sentence: The most powerful insights come from the ability to visualize and analyze complex relationships between objects and events — across interconnected processes.", "termCode": "Object" }, { "@type": "DefinedTerm", "name": "Object-centric process mining", "description": "An innovative technology for visualizing and analyzing complex business operations. It involves representing the business as objects, events, and their relationships in order to explore the true interconnectedness of the business.Using object-centric process mining, teams can: view all business activities from any perspective using a single source of truth; discover valuable opportunities that live at the intersection points of processes and departments; and move from two-dimensional views of processes to a three-dimensional and dynamic view of the entire business. Use it in a sentence: Object-centric process mining allows us to view a process from any angle. We move from a two-dimensional view, where we look at a single object type, to a three-dimensional view where we consider multiple object types at the same time and how they are interrelated.", "termCode": "Object-centric process mining" }, { "@type": "DefinedTerm", "name": "Object type", "description": "A definition of an object in a business (such as an invoice), what attributes it has (such as a currency), and its relationships to other objects.", "termCode": "Object type" }, { "@type": "DefinedTerm", "name": "Observability", "description": "The ability to understand what’s happening inside a complex system based on the external outputs of that system. When systems are observable, people can more quickly and accurately take action to fix problems.", "termCode": "Observability" }, { "@type": "DefinedTerm", "name": "On-time delivery", "description": "Ensuring products reach customers or stakeholders precisely as scheduled, enhancing reliability and satisfaction while minimizing delays and disruptions in the supply chain.Use it in a sentence: On-time delivery keeps customers happy by meeting promised commitments, shipping dates, and delivery dates. On-time delivery drives customer loyalty, and to a large extent also revenue. ", "termCode": "On-time delivery" }, { "@type": "DefinedTerm", "name": "On-time-in-full (OTIF)", "description": "The measurement, often by percentage, of orders a business is able to deliver on the date or at the time agreed with the customer (on time) and at the volumes expected (in full). Use it in a sentence: An order can be considered as delivered on-time-in-full (OTIF) if the customer receives exactly what was ordered, in the amount requested, at the correct location, and within the agreed upon timeframe. ", "termCode": "On-time-in-full (OTIF)" }, { "@type": "DefinedTerm", "name": "Optical character recognition", "description": "The conversion of an image of text into a format that machines can read. Optical character recognition can take handwritten, typed or printed documents and convert them into digital formats.", "termCode": "Optical character recognition" }, { "@type": "DefinedTerm", "name": "Optimizing", "description": "Configuring a process to produce more value, such as improving quality or reducing costs.", "termCode": "Optimizing" }, { "@type": "DefinedTerm", "name": "Order management", "description": "Order management is the process of tracking and fulfilling sales orders from the order being made to the order being delivered. Order management done well ensures efficient inventory control, customer satisfaction, and accurate data management. It encompasses order processing, tracking, and communication between suppliers, warehouses, and customers. Use it in a sentence: Order management owns the full order life cycle; it depends on other departments more than almost any other function.", "termCode": "Order management" }, { "@type": "DefinedTerm", "name": "Order-to-cash (O2C)", "description": "Order-to-cash encompasses the entire sales lifecycle, including order management, credit management, invoicing, shipping, and accounts receivable. Done well, order to cash ensures revenue generation and customer satisfaction.Use it in a sentence: Order-to-cash (O2C) is the process by which customers make orders and companies receive payment. It’s the lifeblood of any business. The concept is simple in theory, but in practice is frequently affected by process deviations. ", "termCode": "Order-to-cash (O2C)" }, { "@type": "DefinedTerm", "name": "Paid-on-time-rate", "description": "Measurement for how many invoices customers settle within the agreed payment terms. Paid-on-time-rate reflects the efficiency of credit management and customer reliability, directly impacting cash flow and financial health by minimizing late payments and associated risks.Use it in a sentence: Deutsche Telekom used Celonis to unlock a cash discount rate of 96% and a paid-on-time rate of more than 90%.", "termCode": "Paid-on-time-rate" }, { "@type": "DefinedTerm", "name": "Predictive AI", "description": "Predictive AI learns from historical data and uses it to predict the likelihood of future events. Process mining uses this kind of AI to anticipate and prevent process problems and also find the root causes of problems that happen.", "termCode": "Predictive AI" }, { "@type": "DefinedTerm", "name": "Process ", "description": "The way something gets done. A process is a series of steps and decisions involved in completing a task. Processes make up every aspect of our leisure and work.Use it in a sentence: A process is the series of steps that are taken in a particular order to achieve a specific result. Read more here.", "termCode": "Process " }, { "@type": "DefinedTerm", "name": "Process Adherence Manager ", "description": "A tool to see how your target processes compare with your processes as they currently run. Use it in a sentence: Visualize all deviations and identify root causes in a single view with the Process Adherence Manager. ", "termCode": "Process Adherence Manager " }, { "@type": "DefinedTerm", "name": "Process analysis", "description": "The review and close examination of an enterprise’s processes. Process analysis sees teams dig into the root causes of process issues and quantify how they’re impacting key performance indicators.Use it in a sentence: Process analysis can be difficult in large, complex organizations, but with a Process Intelligence platform you can easily conduct process analysis at every level of your enterprise. ", "termCode": "Process analysis" }, { "@type": "DefinedTerm", "name": "Process Copilot", "description": "An artificial intelligence tool that turns natural language requests into process insights.Use it in a sentence: Process Copilot provides insights into KPI trends and their root causes; the user simply types in a question to see relevant, tailored charts and graphs. ", "termCode": "Process Copilot" }, { "@type": "DefinedTerm", "name": "Process data ", "description": "Any type of record generated by a business process. Process data can include activity sequences, timestamps, event logs, and process variants. Use it in a sentence: Celonis uses process data combined with over a decade of our own process knowledge and AI to generate a customer’s Process Intelligence Graph.", "termCode": "Process data " }, { "@type": "DefinedTerm", "name": "Process Designer", "description": "A capability of the Celonis Process Intelligence platform that allows you to build an enterprise map by modeling your processes, in a common view that can be shared between your business and IT – from business processes to customer journeys, enterprise architecture, and org structure. Use in a sentence: Process Designer makes it easier to build target models and supports you with suggestions made by generative AI that factors in context on how your business operates.", "termCode": "Process Designer" }, { "@type": "DefinedTerm", "name": "Process event ", "description": "The recorded occurrence of a specific activity within a process, marked with a timestamp and relevant attributes. Process events are analyzed to uncover process flows and optimize operations through data-driven insights.", "termCode": "Process event " }, { "@type": "DefinedTerm", "name": "Process excellence ", "description": "The pursuit and achievement of optimizing processes to the extent they make an active contribution to value creation across the top, bottom, and green lines. Discover more about process excellence here.", "termCode": "Process excellence " }, { "@type": "DefinedTerm", "name": "Process Explorer ", "description": "A tool that uses explorative analysis to show how processes run based on the frequency of activities performed.Use it in a sentence: Illuminating the complex ways in which objects and events interact, Process Explorer helps you find value opportunities within and across your processes — with limited technical expertise required. ", "termCode": "Process Explorer " }, { "@type": "DefinedTerm", "name": "Process flow", "description": "Representation of the sequence and dependencies of activities within a business process. It visualizes the paths and interactions between events, revealing bottlenecks, deviations, and opportunities for process improvement.Use it in a sentence: A process mining solution visualizes and validates process flows, showing how the many objects and events in the system interact. ", "termCode": "Process flow" }, { "@type": "DefinedTerm", "name": "Process improvement", "description": "The act(s) of examining, documenting, and mapping out the various steps of a process, and then pinpointing and eliminating pain points.", "termCode": "Process improvement" }, { "@type": "DefinedTerm", "name": "Process Intelligence", "description": "A combination of system data, process knowledge, and AI that knows how your business flowsUse it in a sentence: That LLM is genuinely smart now it’s using Process Intelligence", "termCode": "Process Intelligence" }, { "@type": "DefinedTerm", "name": "Process Intelligence Graph", "description": "A system-agnostic, enriched digital twin of a business. A Process Intelligence Graph provides a single Process Intelligence layer that supports improvements, automation, and system transformation across all applications. It sits at the heart of the Celonis platform and is a key enabler for emerging technologies like Generative AI. Use it in a sentence: The Celonis Process Intelligence Graph is the connective tissue at the heart of the Celonis platform, helping teams understand how objects and events interact, how processes are interconnected, how the business runs, and how it can run even better.", "termCode": "Process Intelligence Graph" }, { "@type": "DefinedTerm", "name": "Process Intelligence Platform ", "description": "The suite of business functionality and developer functionality built by Celonis that uses process mining, task mining, AI, and automation to improve business processes and systems.", "termCode": "Process Intelligence Platform " }, { "@type": "DefinedTerm", "name": "Process knowledge ", "description": "Accumulated understanding of how common business processes often progress.Use it in a sentence: The process knowledge that Celonis has built into the Process Intelligence Graph draws on more than a decade of process mining experience. ", "termCode": "Process knowledge " }, { "@type": "DefinedTerm", "name": "Process management ", "description": "The continued design and governance of processes to ensure they are working as intended.", "termCode": "Process management " }, { "@type": "DefinedTerm", "name": "Process mining ", "description": "Every step of a business process leaves a digital footprint in transactional systems in the form of event log data. Process mining uses this event log data to create a living picture of what actual processes really look like, which does not always match what people expect processes to look like. Use it in a sentence: Process mining creates an “MRI” of a business process that helps you gain visibility and uncover value opportunities hiding within core operations. Celonis process mining has quickly become the backbone of many companies’ efforts to streamline and optimize processes.", "termCode": "Process mining " }, { "@type": "DefinedTerm", "name": "Process monitoring", "description": "Method for tracking and regularly evaluating key data points associated with a certain process or processes.Use it in a sentence: My company uses process monitoring to see how closely our AP teams are adhering to the new processes. ", "termCode": "Process monitoring" }, { "@type": "DefinedTerm", "name": "Process Navigator ", "description": "Tool to view and monitor processes and systems. With Process Navigator, every employee can access their processes, relevant documentation, org hierarchies, and their roles and responsibilities. Process Navigator simplifies the onboarding of your processes and keeping track of any changes. Use it in a sentence: With Process Navigator, you give every employee a personalized repository of processes and their wider operational context, embedded into everyday systems like Microsoft Teams, so they know what steps to take, when, and in which systems. ", "termCode": "Process Navigator " }, { "@type": "DefinedTerm", "name": "Process optimization ", "description": "The combination of technologies, solutions, and tactics to view, analyze and improve processes with the aim of achieving maximum efficiency and quality. Process optimization can include removing steps, automating interventions otherwise done by people, and re-designing the process entirely. ", "termCode": "Process optimization " }, { "@type": "DefinedTerm", "name": "Process orchestration ", "description": "The co-ordination, synchronization, and monitoring of different business processes. Discover more: How AI and process orchestration bring us a giant leap closer to the autonomous enterprise.", "termCode": "Process orchestration " }, { "@type": "DefinedTerm", "name": "Process science ", "description": "The scientific field concerned with studying the nature of change. It combines knowledge from information technology and knowledge from management sciences to improve and run operational processes.Use it in a sentence: Today’s process mining reflects a powerful combination of process science, which is the intricate study of processes, and data science, which means finding the insights in the data generated by the various parts of those processes. Read more here.", "termCode": "Process science " }, { "@type": "DefinedTerm", "name": "Process Simulation", "description": "A tool to measure the impact of adapting potential changes to a process and how any changes would affect your business. You can simulate any part of the process and assess the impact of decisions beforehand.", "termCode": "Process Simulation" }, { "@type": "DefinedTerm", "name": "Process workflow ", "description": "A series of steps necessary to complete a specific process. The process workflow is the sequence of activities, who is responsible for completing those activities, and what tools they need. ", "termCode": "Process workflow " }, { "@type": "DefinedTerm", "name": "Procurement ", "description": "The end-to-end process of acquiring goods and services, from requisition to payment. By analyzing procurement processes, teams can streamline workflows and optimize supplier interactions. Use it in a sentence: Every procurement department has an important mission: spend wisely to protect the company's spend and margins. ", "termCode": "Procurement " }, { "@type": "DefinedTerm", "name": "Purchase order (PO)", "description": "A document issued by a buyer to a supplier. A purchase order (PO) outlines what goods and services the buyer expects from the seller, including a unique PO number and information on quantity, price, and payment and delivery due dates. ", "termCode": "Purchase order (PO)" }, { "@type": "DefinedTerm", "name": "Purchase-to-pay ", "description": "The comprehensive process from purchasing goods or services to completion of payment. Purchase-to-pay involves analyzing event logs across procurement, receiving, invoicing, and payment stages to identify inefficiencies, streamline workflows, and enhance financial and operational performance.", "termCode": "Purchase-to-pay " }, { "@type": "DefinedTerm", "name": "RPA", "description": "RPA stands for Robotic Process Automation. RPA software uses ‘robots’ or simply ‘bots’ to perform many of an organization’s repetitive, high-volume tasks without needing human intervention. These tend to be repetitive, rules-based tasks, such as form-filling, standardized reporting, matching POs to invoices and goods receipts, data extraction and insertion, or logging into systems and applications.", "termCode": "RPA" }, { "@type": "DefinedTerm", "name": "Six Sigma ", "description": "Established in the 1980s by Motorola, Six Sigma is a method for identifying and reducing process “defects”.See: Lean Six Sigma.", "termCode": "Six Sigma " }, { "@type": "DefinedTerm", "name": "Source system ", "description": "Any software platform that generates and stores event logs and transactional data used for process analysis. Examples include ERP, CRM, and financial systems. ", "termCode": "Source system " }, { "@type": "DefinedTerm", "name": "Spend under management", "description": "Spending that is monitored and optimized through the procurement process. The opposite of spend under management is maverick buying.", "termCode": "Spend under management" }, { "@type": "DefinedTerm", "name": "Standardizing", "description": "Making the process as repeatable as possible, and ensuring that the process as-is matches the process as-designed. ", "termCode": "Standardizing" }, { "@type": "DefinedTerm", "name": "Streamlining", "description": "Removing redundant or unnecessary activities from a process. ", "termCode": "Streamlining" }, { "@type": "DefinedTerm", "name": "Supply chain ", "description": "The network that produces and delivers a product – from raw material suppliers to manufacturers, distributors, and retailers. The supply chain of any business is crucial to its success. Use it in a sentence: Supply chains are effectively one mega-process made up of lots of connected micro-processes. So a process-first approach is needed to maximize efficiency and improve supply chain performance.", "termCode": "Supply chain " }, { "@type": "DefinedTerm", "name": "System", "description": "Any software or technology platform that generates and stores event logs related to business processes. Systems, such as ERP or CRM platforms, provide the data needed for analyzing and improving process performance. ", "termCode": "System" }, { "@type": "DefinedTerm", "name": "System-agnostic ", "description": "Classification of a platform, solution, tools, or methods that can analyze and integrate data from various software systems without being tied to any specific platform. This flexibility allows comprehensive process analysis across diverse systems, ensuring broader insights and improved optimization opportunities.Use it in a sentence: The Celonis Process Intelligence Graph is system-agnostic and compatible with nearly any software you use - yes, even your ultra-specialized inventory management system or your even older ERP!", "termCode": "System-agnostic " }, { "@type": "DefinedTerm", "name": "System migration ", "description": "The transferring of data and processes from one software platform to another. This transition requires careful mapping of event logs and process data to ensure continuity, minimize disruptions, and maintain accurate process analysis and monitoring during and after the migration. Use it in a sentence: IT wants to be on-time and on-budget when embarking on a system migration, but that’s challenging when process mapping is manual, fit-gap analysis is subjective, and user adoption is subpar.", "termCode": "System migration " }, { "@type": "DefinedTerm", "name": "Task mining", "description": "Technology that collects and aggregates data from employee desktop tasks and turns it into understandable behavioral patterns. Use it in a sentence: Parts of your processes take place outside of transactional IT systems, like on a user’s desktop or in email software. Task mining lets you capture these off-system activities to help improve your process understanding.", "termCode": "Task mining" }, { "@type": "DefinedTerm", "name": "Throughput time", "description": "KPI for the time it takes for cases to proceed from activity A to activity B. Knowing throughput time provides insight into process efficiency, bottlenecks, and areas for potential improvement. ", "termCode": "Throughput time" }, { "@type": "DefinedTerm", "name": "Timestamp", "description": "Precise record of the date and time when an event or activity occurs within a process. Timestamps are crucial for reconstructing process flows, analyzing timing patterns, and identifying bottlenecks in the workflow.", "termCode": "Timestamp" }, { "@type": "DefinedTerm", "name": "Touchless collections", "description": "The collection of payments without manual, human intervention. This involves using technology like process mining to send invoices, reminders, and process payments. ", "termCode": "Touchless collections" }, { "@type": "DefinedTerm", "name": "Touchless invoice", "description": "An automatically generated and processed invoice that requires no manual, human intervention. This streamlined approach uses technology to issue, track, and manage invoices, enhancing accuracy and speeding up payment cycles. See: Invoice.", "termCode": "Touchless invoice" }, { "@type": "DefinedTerm", "name": "Transactional system ", "description": "A software platform that records and manages daily business transactions, such as ERP or CRM systems. Transactional systems provide the event logs essential for process mining, enabling the analysis and improvement of processes. Use it in a sentence: Process mining sifts through process data that can be found in all of your various transactional systems, from ERP to CRM to SCM and whatever other acronyms you want to throw its way. Discover more here.", "termCode": "Transactional system " }, { "@type": "DefinedTerm", "name": "Transformation Hub", "description": "The central place for you to understand the amount of value associated with your process mining initiatives. The Transformation Hub shows the value waiting to be unlocked from the opportunities uncovered by Celonis as well as the value already generated by the Celonis platform. Use it in a sentence: The Transformation Hub makes it simple to tag, track, and pull opportunities and results to share with anyone, no matter the audience. ", "termCode": "Transformation Hub" }, { "@type": "DefinedTerm", "name": "Variant", "description": "The specific path of activities or events that a process follows. A specific set of activities followed by a case is called the case's variant. All different activity combinations that exist for the cases together are the process's variants.", "termCode": "Variant" }, { "@type": "DefinedTerm", "name": "Warehouse management", "description": "The processes involved in the efficient control and optimization of warehouse operations, including inventory storage, organization, and retrieval. Warehouse management typically looks to ensure accurate order fulfillment, streamlined processes, and effective space utilization.", "termCode": "Warehouse management" }, { "@type": "DefinedTerm", "name": "Working capital", "description": "The financial resources tied up in operational processes, including cash flow, inventory, and receivables. Process mining optimizes working capital by analyzing and improving process efficiency to enhance liquidity and reduce operational costs.", "termCode": "Working capital" } ] }</script></div></div><div class="sf-site-footer" data-tracking-delegation="footer"><div class="footer" data-lazyload="childImages"><div class="ems-footer ems-footer--reversed" data-entry-sys-id="4B05yzbRwpnObCIfQiOCCX"><div class="ems-footer__content"><div class="ems-footer__aside"><div class="sf-subscribe"><div class="sf-subscribe__header"><h2 class="sf-subscribe__title" data-subscribe-title>Newsletter</h2><h2 class="sf-subscribe__subtitle" data-subscribe-subtitle>Monthly news and updates</h2></div><div class="sf-subscribe__body"><div class="sf-subscribe__form-wrapper"><div data-js="success-message" class="sf-message sf-subscribe--message js-ems-message--hidden"><div class="sf-subscribe__message__body"><h3 data-js="success-message-text" class="sf-subscribe__message__title">Thank you for your subscription</h3><div 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