CINXE.COM
Yelp Developer APIs and Services Status - Incident History
<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"> <channel> <title>Yelp Developer APIs and Services Status - Incident History</title> <link>https://status.developer.yelp.com</link> <description>Statuspage</description> <pubDate>Wed, 27 Nov 2024 06:05:57 -0800</pubDate> <item> <title>Yelp Knowledge is experiencing technical issues</title> <description> <p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:31</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:46</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:27</var> PST</small><br><strong>Investigating</strong> - Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today.<br /><br />We will follow up with additional updates, and/or when the issue is resolved.<br /> <br />Please feel free to contact us if you have any further questions.<br /><br />Thank you,<br />Yelp Knowledge Team</p> </description> <pubDate>Fri, 15 Nov 2024 09:31:21 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/95z0ntyyyt7w</link> <guid>https://status.developer.yelp.com/incidents/95z0ntyyyt7w</guid> </item> <item> <title>Yelp Fusion is experiencing degraded performance</title> <description> <p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>08:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>07:13</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>06:25</var> PDT</small><br><strong>Investigating</strong> - Yelp Fusion is currently experiencing degraded performance.<br /><br />We will follow up with additional updates, and/or when the issue is resolved.<br /> <br />Please feel free to contact us if you have any further questions.<br /><br />Thank you,<br />Yelp Fusion Team</p> </description> <pubDate>Fri, 25 Oct 2024 08:40:49 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/j2khf0yr9ll9</link> <guid>https://status.developer.yelp.com/incidents/j2khf0yr9ll9</guid> </item> <item> <title>Yelp Developer Portal is facing technical issues</title> <description> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:50</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:50</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:49</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:49</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:10</var> PST</small><br><strong>Investigating</strong> - The Yelp Developer Portal is experiencing technical issues.<br /><br />We will follow up with additional updates, and/or when the issue is resolved.<br /> <br />Please feel free to contact us if you have any further questions.<br /><br />Thank you,<br />Yelp Fusion Team</p> </description> <pubDate>Sat, 09 Mar 2024 00:50:17 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/8052q736w303</link> <guid>https://status.developer.yelp.com/incidents/8052q736w303</guid> </item> <item> <title>BOA Guest Manager Analytics degraded</title> <description> <p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:32</var> PST</small><br><strong>Resolved</strong> - This issue is not completely resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:07</var> PST</small><br><strong>Monitoring</strong> - A fix has been deployed and we are currently monitoring the systems.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:37</var> PST</small><br><strong>Investigating</strong> - The BOA Guest Manager Analytics page is currently showing "no data" for the majority of the metrics on the page.<br /><br />There is no impact to in-shift restaurant operations, but restaurants are unable to review roll up metrics.<br /><br />Engineering is investigating. Next update in 30 minutes.</p> </description> <pubDate>Tue, 20 Feb 2024 11:32:31 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/7x0h2543j3n6</link> <guid>https://status.developer.yelp.com/incidents/7x0h2543j3n6</guid> </item> <item> <title>Guest Manager and Yelp Reservations are degraded</title> <description> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>19:52</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:58</var> PST</small><br><strong>Update</strong> - All systems have recovered. Engineering will continue to monitor and investigate to identify the root cause. Next update in 1 hour.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:31</var> PST</small><br><strong>Update</strong> - Guest Manager, Yelp Reservations, and the BOA have recovered. Engineering will continue to monitor and investigate to identify the root cause. Next update in 30 minutes.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:02</var> PST</small><br><strong>Monitoring</strong> - Initial mitigation efforts are showing the systems are starting to recover. We are monitoring and continue to investigate. Next update in 30 minutes.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:39</var> PST</small><br><strong>Update</strong> - Guest Manager, Yelp Reservations, and the BOA are in a degraded state. Diners aren't able to make reservations or join waitlist on Yelp or with Google integration. Most GM app and BOA users are impacted with errors. Engineering continues to investigate. Next update in 30 minutes</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:14</var> PST</small><br><strong>Investigating</strong> - Engineering team is currently engaged in investigation, next update within 30 minutes</p> </description> <pubDate>Fri, 09 Feb 2024 19:52:16 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/ntg1nj6ymlxg</link> <guid>https://status.developer.yelp.com/incidents/ntg1nj6ymlxg</guid> </item> <item> <title>Yelp Guest Manager app and nowaitapp.com degraded</title> <description> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> PST</small><br><strong>Resolved</strong> - Between 3:03pm EST and 3:09pm EST, the Yelp Guest Manager and nowaitapp.com were not functional, preventing both hosts and diners from managing visits.</p> </description> <pubDate>Thu, 01 Feb 2024 12:00:00 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/vgmxz1629lyg</link> <guid>https://status.developer.yelp.com/incidents/vgmxz1629lyg</guid> </item> <item> <title>Technical issues with Guest Manager and Kiosk Apps</title> <description> <p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:58</var> PST</small><br><strong>Resolved</strong> - Our team has implemented mitigation steps, this issue should be resolved and there will be no further updates. If your app fails to launch, you may resolve the issue by deleting and reinstalling the app. <br /><br />Need help installing the app? Go to: https://www.yelp-support.com/article/How-do-I-update-my-Yelp-Guest-Manager-app?l=en_US</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>09:44</var> PST</small><br><strong>Identified</strong> - We are experiencing a technical issue with Yelp Guest Manager App and Kiosk App that may cause some users to get an “app unavailable” error message. If you encounter this error, you can fix the issue by deleting the affected application and reinstalling it from the App Store or from the Yelp Apps app. The issue should be fixed by reinstalling the latest version. <br /><br />Need help updating? Go to: https://www.yelp-support.com/article/How-do-I-update-my-Yelp-Guest-Manager-app?l=en_US<br /><br />We are working to resolve the issue and apologize for any inconvenience caused. Next Update in 24hrs.</p> </description> <pubDate>Mon, 22 Jan 2024 12:58:24 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/vgwcvqmt70mc</link> <guid>https://status.developer.yelp.com/incidents/vgwcvqmt70mc</guid> </item> <item> <title>Yelp Reservations was down</title> <description> <p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>07:39</var> PST</small><br><strong>Resolved</strong> - Yelp Engineering has rolled out the remaining fixes and confirmed that the issue is resolved. Yelp Reservations is fully operational.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>07:13</var> PST</small><br><strong>Monitoring</strong> - Yelp reservations was down from 8:53am EST - 9:45am EST, but engineering has released a fix which has resolved the issue. Engineering is monitoring. Next update in 30 minutes.</p> </description> <pubDate>Tue, 16 Jan 2024 07:39:29 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/t10rd11rs56c</link> <guid>https://status.developer.yelp.com/incidents/t10rd11rs56c</guid> </item> <item> <title>Yelp Reservation and Guest Manager partially degraded</title> <description> <p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>12:09</var> PST</small><br><strong>Resolved</strong> - Engineering has applied a fix and credit card hold functionality has recovered.<br /><br />There will be no more updates, this is the all clear.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>11:26</var> PST</small><br><strong>Update</strong> - Diners are currently unable to make reservations that require credit card holds, impacting both Yelp Reservations and Guest Manager.<br /><br />Engineering is investigating, next update in 30 minutes.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>11:21</var> PST</small><br><strong>Investigating</strong> - Diners are currently unable to make reservations that require cc holds, impacting both YR and GM<br /><br />Engineering is investigating, next update in 30 minutes.</p> </description> <pubDate>Wed, 22 Nov 2023 12:09:46 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/7pmq4m3m2fl8</link> <guid>https://status.developer.yelp.com/incidents/7pmq4m3m2fl8</guid> </item> <item> <title>DAR-2144 Reservation functionalities partially degraded on GM app</title> <description> <p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:17</var> PST</small><br><strong>Resolved</strong> - GM reservation booking and editing functionalities are operating normally. Engineers believe this was a false alarm due to an issue discovered during testing process. This is the all clear and there won't be further updates.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:47</var> PST</small><br><strong>Investigating</strong> - Restaurant hosts cannot make or edit reservations that need credit card hold on the Guest Manager app (for mostly phone or in-person reservations).<br /><br />Engineering team is investigating the issue. Next update in 30 minutes.</p> </description> <pubDate>Thu, 16 Nov 2023 11:17:31 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/wkh4jppgykkg</link> <guid>https://status.developer.yelp.com/incidents/wkh4jppgykkg</guid> </item> <item> <title>Elevated Error Rate in Leads API</title> <description> <p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>15:20</var> PST</small><br><strong>Resolved</strong> - We're calling the all-clear - this incident is now resolved. Apologies for any inconvenience caused, and thanks for bearing with us!</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>14:34</var> PST</small><br><strong>Monitoring</strong> - We have implemented a fix as a result of which the error rate has reduced, and we continue to monitor the system.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>13:29</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>13:28</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing an elevated rate of errors in Leads API. We are working on identifying the root cause and are working towards a resolution as soon as possible.</p> </description> <pubDate>Tue, 14 Nov 2023 15:20:48 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/pk1ygmqkwbc5</link> <guid>https://status.developer.yelp.com/incidents/pk1ygmqkwbc5</guid> </item> <item> <title>Yelp Knowledge is experiencing technical issues</title> <description> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>08:06</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Investigating</strong> - Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today.<br /><br />We will follow up with additional updates, and/or when the issue is resolved.<br /> <br />Please feel free to contact us if you have any further questions.<br /><br />Thank you,<br />Yelp Knowledge Team</p> </description> <pubDate>Mon, 06 Nov 2023 08:06:10 -0800</pubDate> <link>https://status.developer.yelp.com/incidents/jtq6w4lh17pn</link> <guid>https://status.developer.yelp.com/incidents/jtq6w4lh17pn</guid> </item> <item> <title>DAR-2131 - short.io outage affecting shortlink generation for waitlist and reservations</title> <description> <p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:24</var> PDT</small><br><strong>Resolved</strong> - short.io has called the all clear, this is the final update and there won't be further updates.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:54</var> PDT</small><br><strong>Monitoring</strong> - We are observing recovery and continue to monitor the situation. At this time we are waiting for our provider to resolve the incident on their end. Next update within the next hour.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:20</var> PDT</small><br><strong>Investigating</strong> - A short.io outage is affecting shortlink generation for Waitlist & Reservations products. This is all diner-facing. Guest Manager and Yelp Reservations operate normally. <br /><br />During this outage diners may intermittently have trouble getting short links.<br /><br />Engineering is monitoring the situation and will provide an update within the next 30 minutes.</p> </description> <pubDate>Thu, 26 Oct 2023 16:24:40 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/grstmlx2fpsg</link> <guid>https://status.developer.yelp.com/incidents/grstmlx2fpsg</guid> </item> <item> <title>Elevated API Errors</title> <description> <p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>04:31</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>03:16</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>02:25</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>02:07</var> PDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors.<br /><br />We are investigating, and will follow up with more details in 30 minutes.<br /> <br />Thank you.</p> </description> <pubDate>Thu, 19 Oct 2023 04:31:14 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/8yyblxk6kn99</link> <guid>https://status.developer.yelp.com/incidents/8yyblxk6kn99</guid> </item> <item> <title>Yelp Knowledge is experiencing technical issues</title> <description> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>02:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>02:47</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>01:59</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>01:41</var> PDT</small><br><strong>Investigating</strong> - Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today.<br /><br />We will follow up with additional updates, and/or when the issue is resolved.<br /> <br />Please feel free to contact us if you have any further questions.<br /><br />Thank you,<br />Yelp Knowledge Team</p> </description> <pubDate>Sat, 07 Oct 2023 02:40:08 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/bpngz7q6vbkd</link> <guid>https://status.developer.yelp.com/incidents/bpngz7q6vbkd</guid> </item> <item> <title>Yelp Knowledge is experiencing technical issues</title> <description> <p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>13:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>08:25</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>02:34</var> PDT</small><br><strong>Investigating</strong> - Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today.<br /><br />We will follow up with additional updates, and/or when the issue is resolved.<br /> <br />Please feel free to contact us if you have any further questions.<br /><br />Thank you,<br />Yelp Knowledge Team</p> </description> <pubDate>Sat, 30 Sep 2023 13:53:10 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/frrbz3745vtm</link> <guid>https://status.developer.yelp.com/incidents/frrbz3745vtm</guid> </item> <item> <title>Guest Manager is in a degraded state</title> <description> <p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:29</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>07:54</var> PDT</small><br><strong>Monitoring</strong> - As our downstream provider fixed the technical issues, Yelp Reservation web interface is up and functioning again (as well as all of the other systems). Currently we are monitoring our systems for any other potential errors.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>16:05</var> PDT</small><br><strong>Update</strong> - Errors are continuing at a low rate. Engineering is monitoring while we wait for our downstream provider to fix the issue.<br />Next update tomorrow morning, or sooner if things change</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Identified</strong> - We are continuing to investigate possible mitigation strategies while our service provider addresses the root cause.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate the issue. Next update in 30 minutes.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:10</var> PDT</small><br><strong>Investigating</strong> - The Yelp Reservations web interface is currently down, and the Yelp Reservation ipad apps may be experiencing issues.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:39</var> PDT</small><br><strong>Monitoring</strong> - Engineering has implemented a mitigation and Guest Manager has recovered.<br /><br />We are monitoring, and continuing to investigate and confirm the cause of the issue.<br /><br />Next update in 30 minutes.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:15</var> PDT</small><br><strong>Investigating</strong> - Guest Manager is currently serving errors to a low percentage of requests to the GM app (ie restaurant users), as well as higher than normal latency to both restaurants and diners.<br /><br />Engineering is investigating. Next update in 30 minutes.</p> </description> <pubDate>Tue, 19 Sep 2023 08:29:51 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/tz5v7n6y7gss</link> <guid>https://status.developer.yelp.com/incidents/tz5v7n6y7gss</guid> </item> <item> <title>GM and Reservation Email Links are Not Working</title> <description> <p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>16:31</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>16:17</var> PDT</small><br><strong>Monitoring</strong> - We have applied a fix to mitigate the impact, links within emails are working once again. We are continuing on investigation efforts.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>15:52</var> PDT</small><br><strong>Investigating</strong> - We are investigating issues with links in diners' reservation emails along with broken links within GM password reset emails.</p> </description> <pubDate>Tue, 12 Sep 2023 16:31:41 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/3tg3vvggt7rp</link> <guid>https://status.developer.yelp.com/incidents/3tg3vvggt7rp</guid> </item> <item> <title>Yelp Reservations is degraded</title> <description> <p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>14:58</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>13:35</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>13:34</var> PDT</small><br><strong>Update</strong> - Engineering has has resolved the issue and is currently monitoring. <br /><br />Next update in 30 mins</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>13:10</var> PDT</small><br><strong>Monitoring</strong> - Engineering has has resolved the issue and is currently monitoring. <br /><br />Next update in 30 mins</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>12:56</var> PDT</small><br><strong>Investigating</strong> - YR and Guest Manager is degraded. Engineers are investigating the issue. Next update in 30 minutes.</p> </description> <pubDate>Tue, 29 Aug 2023 14:58:41 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/j4tyswsqt499</link> <guid>https://status.developer.yelp.com/incidents/j4tyswsqt499</guid> </item> <item> <title>SMS Delivery Issues</title> <description> <p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>14:30</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>12:37</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with Guest Manager that is causing SMS delivery issues. We are working to fix the issue as quickly as possible and apologize for any inconvenience this may cause. Next update in 30 minutes.</p> </description> <pubDate>Mon, 28 Aug 2023 14:30:45 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/l1vbjkkksg8m</link> <guid>https://status.developer.yelp.com/incidents/l1vbjkkksg8m</guid> </item> <item> <title>DAR-2058 SMS Outage in GM and YR apps</title> <description> <p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>18:48</var> PDT</small><br><strong>Resolved</strong> - GM and YR SMS functionalities are restored. Twilio has not officially closed the incident yet, but we are seeing our services back to normal operation. This is the all clear, there will be no further updates in this thread.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>18:10</var> PDT</small><br><strong>Update</strong> - Twillio's SMS functionality appears to have recovered. Hosts may need to resend sms that were previously failed to send. Engineers are continuing to monitor the situation, next update in 30 minutes or sooner.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:50</var> PDT</small><br><strong>Monitoring</strong> - Waitlist and reservation reminder/confirmation sms sent by Hosts and automation may not be delivered to guests, and sms from guests may not be delivered to the host. This is caused by an issue from Twilio (our 3rd party sms provider). Engineers are monitoring the situation and will provide update in 30 minutes</p> </description> <pubDate>Thu, 17 Aug 2023 18:48:50 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/sxg7008v8nz9</link> <guid>https://status.developer.yelp.com/incidents/sxg7008v8nz9</guid> </item> <item> <title>Yelp Knowledge is experiencing technical issues</title> <description> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:42</var> PDT</small><br><strong>Resolved</strong> - Yelp Knowledge feeds for today are now available. <br /> <br />This is the all-clear. Please feel free to contact us if you have any further questions.<br /><br />Thank you,<br />Yelp Knowledge Team</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>08:59</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>07:05</var> PDT</small><br><strong>Investigating</strong> - Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today.<br /><br />We will follow up with additional updates, and/or when the issue is resolved.<br /> <br />Please feel free to contact us if you have any further questions.<br /><br />Thank you,<br />Yelp Knowledge Team</p> </description> <pubDate>Tue, 08 Aug 2023 15:42:37 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/ky74syvnhzm3</link> <guid>https://status.developer.yelp.com/incidents/ky74syvnhzm3</guid> </item> <item> <title>Yelp Knowledge is experiencing technical issues</title> <description> <p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>16:16</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>12:42</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>09:21</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>09:21</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>06:42</var> PDT</small><br><strong>Investigating</strong> - Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today.<br /><br />We will follow up with additional updates, and/or when the issue is resolved.<br /> <br />Please feel free to contact us if you have any further questions.<br /><br />Thank you,<br />Yelp Knowledge Team</p> </description> <pubDate>Sat, 15 Jul 2023 16:16:53 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/jtlscmtkyqwv</link> <guid>https://status.developer.yelp.com/incidents/jtlscmtkyqwv</guid> </item> <item> <title>Waitlist and Reservation functionalities are degraded for Diners</title> <description> <p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:39</var> PDT</small><br><strong>Resolved</strong> - We are seeing evidence that all waitlist and reservation functionalities are restored, this is the all clear.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:04</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>13:58</var> PDT</small><br><strong>Update</strong> - Engineers are continuing to monitor the situation, next update in 1 hour or sooner.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>13:33</var> PDT</small><br><strong>Monitoring</strong> - We are seeing signs of recovery in waitlist and reservation functionalities. Engineers are continuing to monitor the situation. Next update in 30 minutes or sooner</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:45</var> PDT</small><br><strong>Update</strong> - Engineers are deploying a fix for an issue where diners received an error message when successfully joining a waitlist. Engineers are continuing investigating and monitoring the situation. Next update in 30 minutes.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:52</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:21</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>10:52</var> PDT</small><br><strong>Investigating</strong> - Waitlist and reservation functionalities are degraded, and diners may have issues joining and managing their waitlist/reservations.<br /><br />Engineers are investigating the situation, next update in 30 minutes</p> </description> <pubDate>Thu, 13 Jul 2023 15:39:24 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/yy0vpqwkc9p2</link> <guid>https://status.developer.yelp.com/incidents/yy0vpqwkc9p2</guid> </item> <item> <title>Yelp degraded on East cost and in Europe</title> <description> <p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:09</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>14:07</var> PDT</small><br><strong>Update</strong> - Update: We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>13:26</var> PDT</small><br><strong>Update</strong> - Update: We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:52</var> PDT</small><br><strong>Update</strong> - Update: We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:18</var> PDT</small><br><strong>Monitoring</strong> - Update : We've identified the issue and are deploying a fix. We're monitoring the deployment and will follow up with more details in 30 minutes.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:16</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:05</var> PDT</small><br><strong>Investigating</strong> - The Yelp website and mobile + biz applications is currently in a degraded state, for all users on the East coast and in Europe.<br />We are investigating, and will follow up with more details in 30 minutes.</p> </description> <pubDate>Thu, 13 Jul 2023 15:09:20 -0700</pubDate> <link>https://status.developer.yelp.com/incidents/56qz5m3krv3r</link> <guid>https://status.developer.yelp.com/incidents/56qz5m3krv3r</guid> </item> </channel> </rss>