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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta content="text/html; charset=UTF-8" http-equiv="Content-Type"/><meta content="en_US" http-equiv="Content-Language"/><meta content="notranslate" name="google"/><meta content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=1" name="viewport"/><title>Customer Support Engineer at Fastly • New York City | Wellfound</title><link href="https://wellfound.com/jobs/3159344-customer-support-engineer" rel="canonical"/><meta content="Fastly is hiring a Customer Support Engineer in New York City - Apply now on Wellfound!" name="description"/><meta content="Wellfound" property="og:site_name"/><meta content="https://photos.wellfound.com/startups/i/49096-0f814ad4d06ef6ffd2888d7cdf618363-thumb_jpg.jpg?buster=1589624143" property="og:image"/><meta content="https://wellfound.com/jobs/3159344-customer-support-engineer" property="og:url"/><meta content="Customer Support Engineer at Fastly • New York City" property="og:title"/><meta content="Fastly is hiring a Customer Support Engineer in New York City - Apply now on Wellfound!" property="og:description"/><script type="application/ld+json">{"@context":"http://schema.org/","@type":"JobPosting","title":"Customer Support Engineer","identifier":{"@type":"PropertyValue","name":"Fastly","value":"3159344-customer-support-engineer"},"employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Fastly","sameAs":"http://www.fastly.com/","logo":"https://photos.wellfound.com/startups/i/49096-0f814ad4d06ef6ffd2888d7cdf618363-medium_jpg.jpg?buster=1589624143","location":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco","addressRegion":"California","addressCountry":"United States"},"latitude":37.7749,"longitude":-122.419},{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"England","addressCountry":"United Kingdom"},"latitude":51.557,"longitude":-0.141179}]},"validThrough":"2025-02-26T05:15:54Z","image":"https://photos.wellfound.com/startups/i/49096-0f814ad4d06ef6ffd2888d7cdf618363-medium_jpg.jpg?buster=1589624143","industry":"Internet, SaaS, Enterprise Software, Cloud Computing, Security, Internet Infrastructure, Content Delivery, and Cloud Security","directApply":true,"description":"<p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.</p>\n\n<p>We're building a more trustworthy Internet. Come join us.</p>\n\n<p><strong>Posting Open Date: November 22 2024</strong></p>\n\n<p><strong>Anticipated Posting Close Date*:</strong> December 22 2024</p>\n\n<p>*<em>Job posting may close early due to the volume of applicants.</em></p>\n\n<p><strong>Customer Support Engineer</strong></p>\n\n<p>Customer Support Engineers will have experience actively diagnosing and debugging customer tickets and will be technically curious; digging deep to find the answer to a tricky problem. CSEs will be good communicators and will be able to handle customers in both positive and negative situations. They must be able to fully drive customers through the debugging process in confident control. </p>\n\n<p>Fastly’s goal of creating the best set of tools for people who scale the internet is rooted in great support. It's a core value, and something that shapes our culture. Fastly is looking for passionate support engineers to continue our high standard of support, as well as scale and improve our support systems as we grow.</p>\n\n<p>The ideal candidate should be a master of written voice, and have the technical curiosity and experience necessary to understand Fastly’s product from end to end. They’ll be working with our marketing, engineering, and sales teams on behalf of our customer base, so a passion for customer advocacy is essential. Also, no two support tickets at Fastly are alike, so support engineers will be dealing with a wide range of complex and rewarding problems on a daily basis. </p>\n<p><strong><strong>What You’ll Do</strong></strong></p>\n\n<ul>\n<li>Manage customer CDN configurations over email and chat</li>\n<li>Communicate customer needs and requirements with the engineering, product and sales teams</li>\n<li>Contribute to our customer facing documentation when necessary</li>\n<li>Contribute to the processes and policies that scale our support organization as we grow</li>\n</ul>\n<p><strong><strong>What We're Looking For</strong></strong></p>\n\n<ul>\n<li>Recommended minimum of 2+ years of experience in customer support or sysadmin role</li>\n<li>Strong written communication skills and experience supporting customers via email, chat, ticketing system or phone</li>\n<li>Demonstrated understanding of one or more programming languages</li>\n<li>Demonstrated understanding of *nix environment</li>\n<li>Ability to debug connections using cURL, traceroute, nc or other network diagnostic tools</li>\n</ul>\n\n<p><strong>Work Hours:</strong></p>\n\n<ul>\n<li>This position will require you to be available during core business hours.</li>\n</ul>\n\n<p><strong>Work Locations & Travel Requirements:</strong></p>\n\n<p>This position is open to the following preferred office locations:</p>\n\n<ul>\n<li>Denver, CO</li>\n<li>New York City, NY</li>\n</ul>\n\n<p>Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. </p>\n\n<p>Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p>\n\n<p><strong>Salary:</strong></p>\n\n<p>The estimated salary range for this position is $95,170 to $132,170.</p>\n\n<p>Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.</p>\n\n<p>This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.</p>\n\n<p><strong>Benefits:</strong></p>\n\n<p>We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? </p>\n\n<p>We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days. </p>\n\n<p><strong>Why Fastly?</strong></p>\n\n<ul>\n<li><strong>We have a huge impact.</strong> Fastly is a small company with a big reach. Not only do<a href=\"https://www.fastly.com/customers\" target=\"_blank\" rel=\"nofollow\">our customers</a> have a tremendous user base, but we also support a growing number of<a href=\"https://www.fastly.com/open-source/\" target=\"_blank\" rel=\"nofollow\">open source projects and initiatives</a>. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.</li>\n<li><strong>We love distributed teams.</strong> Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.</li>\n<li><strong>We value diversity.</strong> Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.</li>\n<li><strong>We are passionate.</strong> Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.</li>\n</ul>\n\n<p><strong>We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!</strong> <strong>A fully completed application and resume or CV are required when applying.</strong></p>\n\n<p><em>Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.</em> <em>All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.</em></p>\n\n<p><em>Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at</em> <a href=\"mailto:candidateaccommodations@fastly.com\" target=\"_blank\" rel=\"nofollow\"><em>candidateaccommodations@fastly.com</em></a> *or 501-287-4901. *</p>\n\n<p><em>Fastly collects and processes personal data submitted by job applicants in accordance with our<a href=\"https://www.fastly.com/privacy\" target=\"_blank\" rel=\"nofollow\"> Privacy Policy</a>. Please see our<a href=\"https://www.fastly.com/privacy-job-applicants\" target=\"_blank\" rel=\"nofollow\"> privacy notice for job applicants</a>.</em></p>\n","datePosted":"2024-11-26T00:29:32Z","jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressRegion":"New York","addressCountry":"United States"},"latitude":40.7128,"longitude":-74.0059}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","unitText":"YEAR","minValue":95000.0,"maxValue":132000.0}},"jobBenefits":"We care about you. - Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave and options for free medical/dental/vision plans Open Vacation - An open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location). Parental Leave - We are passionate. - Fastly is chock full of passionate people and we’re not “one size fits all.” Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about. We have a huge impact. - Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand. We value diversity. - Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day. We love distributed teams. - Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA."}</script><meta content="summary" name="twitter:card"/><meta content="@wellfoundhq" name="twitter:site"/><meta content="@wellfoundhq" name="twitter:creator"/><link href="https://wellfound.com/wellfound.ico" rel="icon"/><link href="https://wellfound.com/wellfound-favicon-16x.png" rel="icon" sizes="16x16" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-32x.png" rel="icon" sizes="32x32" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-57x.png" rel="icon" sizes="57x57" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-72x.png" rel="icon" sizes="72x72" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-114x.png" rel="icon" sizes="114x114" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-144x.png" rel="icon" sizes="144x144" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-57x.png" rel="apple-touch-icon-precomposed" 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flex-col rounded-xl rounded-b-none border-b border-gray-400 p-6 sm:flex-row"><div class="w-full sm:w-2/3"><div class="flex items-center"><a rel="noopener noreferrer" target="_blank" href="/company/fastly"><div class="flex h-[64px] w-[64px] overflow-hidden rounded-2xl border border-gray-400 bg-gray-100"><img alt="Avatar for Fastly" src="/cdn-cgi/image/width=128,height=128,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://photos.wellfound.com/startups/i/49096-0f814ad4d06ef6ffd2888d7cdf618363-medium_jpg.jpg?buster=1589624143" height="64" width="64" class="rounded-2xl object-contain"/></div></a><div class="ml-4"><div class="flex space-x-2"><a rel="noopener noreferrer" target="_blank" href="/company/fastly"><span class="text-sm font-semibold text-black">Fastly</span></a><div class="flex items-center text-sm font-medium text-pop-green"><div class="mr-1 h-2 w-2 rounded-2xl bg-pop-green"></div>Actively Hiring</div></div><div class="text-sm font-light text-neutral-500">Empower your developers and connect with your customers with today’s leading edge cloud platform</div><div class="flex w-full space-x-2 text-[10px] text-accent-persian-600 hidden lg:inline-flex"><ul class="grid w-full grid-cols-2 justify-start gap-2 sm:place-items-center xs:flex xs:flex-row xs:flex-wrap"><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><div class="line-clamp-1">B2B</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 12 12" width="12" xmlns="http://www.w3.org/2000/svg" class="haloIcon"><path d="M6 6.5L5 5.5M6 6L7 5M6 10.5V4M4.9121 8.00022C4.69333 7.98741 4.48003 7.92682 4.2872 7.82272C4.09437 7.71862 3.92668 7.57353 3.79595 7.39766C3.66521 7.22179 3.5746 7.01941 3.53048 6.80476C3.48637 6.5901 3.48982 6.36839 3.5406 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stroke-linecap="round" stroke-linejoin="round"></path></svg><div class="line-clamp-1">Public Stage</div><div class="styles_tooltip-text__bYBqF">Publicly traded company</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 12 12" width="12" xmlns="http://www.w3.org/2000/svg" class="haloIcon"><path d="M8.35 4C8.25048 3.71762 8.06872 3.47148 7.82814 3.29327C7.58755 3.11505 7.29913 3.01292 7 3H5C4.60218 3 4.22064 3.15804 3.93934 3.43934C3.65804 3.72064 3.5 4.10218 3.5 4.5C3.5 4.89782 3.65804 5.27936 3.93934 5.56066C4.22064 5.84196 4.60218 6 5 6H7C7.39782 6 7.77936 6.15804 8.06066 6.43934C8.34196 6.72064 8.5 7.10218 8.5 7.5C8.5 7.89782 8.34196 8.27936 8.06066 8.56066C7.77936 8.84196 7.39782 9 7 9H5C4.70087 8.98708 4.41245 8.88495 4.17186 8.70673C3.93128 8.52852 3.74952 8.28238 3.65 8M6 1.5V3M6 9V10.5" stroke="black" 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height="12" viewBox="0 0 12 12" width="12" xmlns="http://www.w3.org/2000/svg" class="haloIcon"><path d="M6 6.5L5 5.5M6 6L7 5M6 10.5V4M4.9121 8.00022C4.69333 7.98741 4.48003 7.92682 4.2872 7.82272C4.09437 7.71862 3.92668 7.57353 3.79595 7.39766C3.66521 7.22179 3.5746 7.01941 3.53048 6.80476C3.48637 6.5901 3.48982 6.36839 3.5406 6.15522C3.35933 6.00427 3.21622 5.81269 3.12289 5.59606C3.02956 5.37942 2.98864 5.14382 3.00345 4.9084C3.01826 4.67298 3.08838 4.44437 3.20812 4.24113C3.32786 4.0379 3.49385 3.86577 3.6926 3.73872C3.51828 3.42905 3.45957 3.06754 3.52693 2.71862C3.59428 2.3697 3.78333 2.05603 4.06038 1.83348C4.33743 1.61094 4.68449 1.49399 5.03973 1.50346C5.39497 1.51294 5.7353 1.64822 6.0001 1.88522C6.26495 1.6486 6.60517 1.51363 6.96021 1.50434C7.31525 1.49505 7.66206 1.61204 7.93893 1.83448C8.2158 2.05693 8.40476 2.37039 8.47218 2.71909C8.53959 3.06779 8.4811 3.4291 8.3071 3.73872C8.50588 3.86572 8.67191 4.03782 8.79169 4.24103C8.91148 4.44425 8.98165 4.67285 8.99651 4.90827C9.01137 5.1437 8.97049 5.3793 8.8772 5.59596C8.78391 5.81263 8.64084 6.00423 8.4596 6.15522C8.51208 6.37561 8.51396 6.60504 8.46509 6.82627C8.41622 7.04749 8.31788 7.25478 8.17743 7.43256C8.03699 7.61033 7.8581 7.75399 7.65419 7.85274C7.45029 7.95149 7.22666 8.00276 7.0001 8.00272H5.0001L4.9121 8.00022Z" stroke="black" stroke-linecap="round" stroke-linejoin="round"></path></svg><div class="line-clamp-1">Public Stage</div><div class="styles_tooltip-text__bYBqF">Publicly traded company</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 12 12" width="12" xmlns="http://www.w3.org/2000/svg" class="haloIcon"><path d="M8.35 4C8.25048 3.71762 8.06872 3.47148 7.82814 3.29327C7.58755 3.11505 7.29913 3.01292 7 3H5C4.60218 3 4.22064 3.15804 3.93934 3.43934C3.65804 3.72064 3.5 4.10218 3.5 4.5C3.5 4.89782 3.65804 5.27936 3.93934 5.56066C4.22064 5.84196 4.60218 6 5 6H7C7.39782 6 7.77936 6.15804 8.06066 6.43934C8.34196 6.72064 8.5 7.10218 8.5 7.5C8.5 7.89782 8.34196 8.27936 8.06066 8.56066C7.77936 8.84196 7.39782 9 7 9H5C4.70087 8.98708 4.41245 8.88495 4.17186 8.70673C3.93128 8.52852 3.74952 8.28238 3.65 8M6 1.5V3M6 9V10.5" stroke="black" stroke-linecap="round" stroke-linejoin="round"></path></svg><div class="line-clamp-1">Top Investors</div><div class="styles_tooltip-text__bYBqF">This company has received a significant amount of investment from top investors</div></div></li><li class="inline-flex h-[20px] w-auto max-w-max place-items-center rounded bg-neutral-200 px-1 text-[10px] font-medium text-neutral-800">+1</li></ul></div><div class="mt-4"><h1 class="inline text-xl font-semibold text-black">Customer Support Engineer</h1></div><ul class="block text-md text-black md:flex"><li class="md:flex-none">$95k – $132k</li><li class="flex items-center md:flex-none md:justify-center"><span class="mx-2 hidden sm:inline-block">|</span><div><a class="font-normal text-black text-md" rel="noopener noreferrer" target="_blank" href="/location/new-york-city-ny">New York City</a></div></li><li class="md:flex-none"><span class="mx-2 hidden sm:inline-block">|</span>Full Time</li></ul><div class="mt-0.5 text-sm font-extralight text-neutral-500">Posted: yesterday<span class="ml-1">• Recruiter recently active</span></div></div><div class="mt-2 flex w-full justify-center sm:mt-0 sm:w-1/3 sm:justify-end"><div class="inline-block mr-4"><button class="mr-4 h-12 w-full rounded border-solid border gap-x-2 whitespace-nowrap font-medium antialiased text-center text-sm no-underline cursor-pointer focus:outline-0 disabled:cursor-default disabled:pointer-events-none disabled:opacity-50 transition duration-200 px-4 py-2 bg-white border-black text-black disabled:bg-white disabled:border-gray-700 disabled:text-gray-700 hover:bg-gtmblue-100 hover:border-gtmblue-500 hover:text-gtmblue-500" onclick="window.location.href='/jobs/signup?after_action=save_job&job_listing=3159344&source=job+listing&source_content=save_job_button'">Save</button></div><div class="inline-block h-12 w-full md:w-44"><button class="h-12 w-full rounded border-solid border gap-x-2 whitespace-nowrap font-medium antialiased text-center text-sm no-underline cursor-pointer focus:outline-0 disabled:cursor-default disabled:pointer-events-none disabled:opacity-50 transition duration-200 px-4 py-2 bg-black border-black text-white disabled:bg-gray-400 disabled:border-gray-400 disabled:text-gray-700 hover:bg-gtmblue-500 hover:border-gtmblue-500" onclick="window.location.href='/jobs/3159344-customer-support-engineer?autoOpenApplication=true'">Apply Now</button></div></div></div><div class="grid grid-cols-1 gap-6 rounded-b-xl bg-neutral-50 p-6 py-6 md:grid-cols-2"><div><span class="text-md font-semibold">Visa Sponsorship</span><p><span>Not Available</span></p></div><div><span class="text-md font-semibold">Relocation</span><span class="flex items-center">Allowed<span class="ml-1"><svg viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="haloIcon w-4 max-w-full"><path fill-rule="evenodd" clip-rule="evenodd" d="M13.178 2.279c.51.255.924.668 1.18 1.179l7.363 14.728A2.636 2.636 0 0119.364 22H4.636a2.636 2.636 0 01-2.358-3.814L9.642 3.458a2.636 2.636 0 013.536-1.18zm-1.94 2.193L4.09 18.766A.852.852 0 004.853 20h14.294a.853.853 0 00.763-1.234L12.763 4.472a.852.852 0 00-1.526 0zM12 16a1 1 0 110 2 1 1 0 010-2zm0-8a1 1 0 011 1v4a1 1 0 11-2 0V9a1 1 0 011-1z" fill="currentColor"></path></svg></span></span></div></div></div><div class="mt-6 rounded-xl border border-gray-400 px-6 py-6"><h2 class="mb-2 text-2xl font-semibold">About the job</h2><div class="relative"><div class="styles_description__xjvTf inline-block text-black" id="job-description"><p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.</p> <p>We're building a more trustworthy Internet. Come join us.</p> <p><strong>Posting Open Date: November 22 2024</strong></p> <p><strong>Anticipated Posting Close Date*:</strong> December 22 2024</p> <p>*<em>Job posting may close early due to the volume of applicants.</em></p> <p><strong>Customer Support Engineer</strong></p> <p>Customer Support Engineers will have experience actively diagnosing and debugging customer tickets and will be technically curious; digging deep to find the answer to a tricky problem. CSEs will be good communicators and will be able to handle customers in both positive and negative situations. They must be able to fully drive customers through the debugging process in confident control. </p> <p>Fastly’s goal of creating the best set of tools for people who scale the internet is rooted in great support. It's a core value, and something that shapes our culture. Fastly is looking for passionate support engineers to continue our high standard of support, as well as scale and improve our support systems as we grow.</p> <p>The ideal candidate should be a master of written voice, and have the technical curiosity and experience necessary to understand Fastly’s product from end to end. They’ll be working with our marketing, engineering, and sales teams on behalf of our customer base, so a passion for customer advocacy is essential. Also, no two support tickets at Fastly are alike, so support engineers will be dealing with a wide range of complex and rewarding problems on a daily basis. </p> <p><strong><strong>What You’ll Do</strong></strong></p> <ul> <li>Manage customer CDN configurations over email and chat</li> <li>Communicate customer needs and requirements with the engineering, product and sales teams</li> <li>Contribute to our customer facing documentation when necessary</li> <li>Contribute to the processes and policies that scale our support organization as we grow</li> </ul> <p><strong><strong>What We're Looking For</strong></strong></p> <ul> <li>Recommended minimum of 2+ years of experience in customer support or sysadmin role</li> <li>Strong written communication skills and experience supporting customers via email, chat, ticketing system or phone</li> <li>Demonstrated understanding of one or more programming languages</li> <li>Demonstrated understanding of *nix environment</li> <li>Ability to debug connections using cURL, traceroute, nc or other network diagnostic tools</li> </ul> <p><strong>Work Hours:</strong></p> <ul> <li>This position will require you to be available during core business hours.</li> </ul> <p><strong>Work Locations & Travel Requirements:</strong></p> <p>This position is open to the following preferred office locations:</p> <ul> <li>Denver, CO</li> <li>New York City, NY</li> </ul> <p>Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. </p> <p>Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p> <p><strong>Salary:</strong></p> <p>The estimated salary range for this position is $95,170 to $132,170.</p> <p>Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.</p> <p>This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.</p> <p><strong>Benefits:</strong></p> <p>We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? </p> <p>We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days. </p> <p><strong>Why Fastly?</strong></p> <ul> <li><strong>We have a huge impact.</strong> Fastly is a small company with a big reach. Not only do<a href="https://www.fastly.com/customers" target="_blank" rel="nofollow">our customers</a> have a tremendous user base, but we also support a growing number of<a href="https://www.fastly.com/open-source/" target="_blank" rel="nofollow">open source projects and initiatives</a>. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.</li> <li><strong>We love distributed teams.</strong> Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.</li> <li><strong>We value diversity.</strong> Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.</li> <li><strong>We are passionate.</strong> Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.</li> </ul> <p><strong>We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!</strong> <strong>A fully completed application and resume or CV are required when applying.</strong></p> <p><em>Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.</em> <em>All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.</em></p> <p><em>Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at</em> <a href="/cdn-cgi/l/email-protection#4d2e2c232924292c39282c2e2e22202022292c392422233e0d2b2c3e392134632e2220" target="_blank" rel="nofollow"><em><span class="__cf_email__" data-cfemail="8deeece3e9e4e9ecf9e8eceeeee2e0e0e2e9ecf9e4e2e3fecdebecfef9e1f4a3eee2e0">[email protected]</span></em></a> *or 501-287-4901. *</p> <p><em>Fastly collects and processes personal data submitted by job applicants in accordance with our<a href="https://www.fastly.com/privacy" target="_blank" rel="nofollow"> Privacy Policy</a>. Please see our<a href="https://www.fastly.com/privacy-job-applicants" target="_blank" rel="nofollow"> privacy notice for job applicants</a>.</em></p> </div></div><div class="inline-block !block"><button class="mx-auto mt-6 block h-12 w-full md:w-44 rounded border-solid border gap-x-2 whitespace-nowrap font-medium antialiased text-center text-sm no-underline cursor-pointer focus:outline-0 disabled:cursor-default disabled:pointer-events-none disabled:opacity-50 transition duration-200 px-4 py-2 bg-black border-black text-white disabled:bg-gray-400 disabled:border-gray-400 disabled:text-gray-700 hover:bg-gtmblue-500 hover:border-gtmblue-500" onclick="window.location.href='/jobs/3159344-customer-support-engineer?autoOpenApplication=true'">Apply Now</button></div></div></div><div class="mt-6 rounded-xl border border-brand-pink px-6 py-6 pb-0"><h2 class="text-2xl font-semibold text-brand-pink">About the company</h2><div class="mt-4 rounded-lg border border-gray-300 bg-white pb-4"><div class="p-4"><div class="flex w-full"><a class="content-center" href="/company/fastly"><div class="flex h-[64px] w-[64px] justify-center overflow-hidden rounded-2xl border border-gray-400 bg-gray-100"><img alt="Fastly company logo" loading="lazy" src="/cdn-cgi/image/width=128,height=128,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://photos.wellfound.com/startups/i/49096-0f814ad4d06ef6ffd2888d7cdf618363-medium_jpg.jpg?buster=1589624143" height="64" width="64" class="rounded-2xl object-contain"/></div></a><div class="pl-2 flex flex-col"><div class="flex space-x-2"><a class="text-neutral-1000 hover:underline focus:no-underline" href="/company/fastly"><h3 class="inline text-md font-semibold">Fastly</h3></a><div class="flex items-center text-sm font-medium text-pop-green"><div class="mr-1 h-2 w-2 rounded-2xl bg-pop-green"></div>Actively Hiring</div></div><span class="text-md text-neutral-1000">Empower your developers and connect with your customers with today’s leading edge cloud platform</span><span class="text-xs italic text-neutral-500">501-1000 Employees</span></div></div></div><div class="grid grid-cols-2 items-center gap-2 border-t border-gray-300 p-4 xs:flex xs:flex-wrap"><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Location" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MapIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Location"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/location/san-francisco">San Francisco</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Size" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/CompanySizeIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Size"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600">501-1000</div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Type" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/StartupTypeIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Type"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600">Internet</div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/internet">Internet</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/saas">SaaS</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/enterprise-software">Enterprise Software</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/cloud-computing">Cloud Computing</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/security">Security</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/internet-infrastructure">Internet Infrastructure</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/content-delivery">Content Delivery</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/cloud-security">Cloud Security</a></div></div></div><div class="flex w-full space-x-2 text-[10px] text-accent-persian-600 border-t border-gray-300 p-4 pb-4"><ul class="grid w-full grid-cols-2 justify-start gap-2 sm:place-items-center xs:flex xs:flex-row xs:flex-wrap"><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><div class="line-clamp-1">B2B</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 12 12" width="12" xmlns="http://www.w3.org/2000/svg" class="haloIcon"><path d="M6 6.5L5 5.5M6 6L7 5M6 10.5V4M4.9121 8.00022C4.69333 7.98741 4.48003 7.92682 4.2872 7.82272C4.09437 7.71862 3.92668 7.57353 3.79595 7.39766C3.66521 7.22179 3.5746 7.01941 3.53048 6.80476C3.48637 6.5901 3.48982 6.36839 3.5406 6.15522C3.35933 6.00427 3.21622 5.81269 3.12289 5.59606C3.02956 5.37942 2.98864 5.14382 3.00345 4.9084C3.01826 4.67298 3.08838 4.44437 3.20812 4.24113C3.32786 4.0379 3.49385 3.86577 3.6926 3.73872C3.51828 3.42905 3.45957 3.06754 3.52693 2.71862C3.59428 2.3697 3.78333 2.05603 4.06038 1.83348C4.33743 1.61094 4.68449 1.49399 5.03973 1.50346C5.39497 1.51294 5.7353 1.64822 6.0001 1.88522C6.26495 1.6486 6.60517 1.51363 6.96021 1.50434C7.31525 1.49505 7.66206 1.61204 7.93893 1.83448C8.2158 2.05693 8.40476 2.37039 8.47218 2.71909C8.53959 3.06779 8.4811 3.4291 8.3071 3.73872C8.50588 3.86572 8.67191 4.03782 8.79169 4.24103C8.91148 4.44425 8.98165 4.67285 8.99651 4.90827C9.01137 5.1437 8.97049 5.3793 8.8772 5.59596C8.78391 5.81263 8.64084 6.00423 8.4596 6.15522C8.51208 6.37561 8.51396 6.60504 8.46509 6.82627C8.41622 7.04749 8.31788 7.25478 8.17743 7.43256C8.03699 7.61033 7.8581 7.75399 7.65419 7.85274C7.45029 7.95149 7.22666 8.00276 7.0001 8.00272H5.0001L4.9121 8.00022Z" stroke="black" stroke-linecap="round" stroke-linejoin="round"></path></svg><div class="line-clamp-1">Public Stage</div><div class="styles_tooltip-text__bYBqF">Publicly traded company</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 12 12" width="12" xmlns="http://www.w3.org/2000/svg" class="haloIcon"><path d="M8.35 4C8.25048 3.71762 8.06872 3.47148 7.82814 3.29327C7.58755 3.11505 7.29913 3.01292 7 3H5C4.60218 3 4.22064 3.15804 3.93934 3.43934C3.65804 3.72064 3.5 4.10218 3.5 4.5C3.5 4.89782 3.65804 5.27936 3.93934 5.56066C4.22064 5.84196 4.60218 6 5 6H7C7.39782 6 7.77936 6.15804 8.06066 6.43934C8.34196 6.72064 8.5 7.10218 8.5 7.5C8.5 7.89782 8.34196 8.27936 8.06066 8.56066C7.77936 8.84196 7.39782 9 7 9H5C4.70087 8.98708 4.41245 8.88495 4.17186 8.70673C3.93128 8.52852 3.74952 8.28238 3.65 8M6 1.5V3M6 9V10.5" stroke="black" stroke-linecap="round" stroke-linejoin="round"></path></svg><div class="line-clamp-1">Top Investors</div><div class="styles_tooltip-text__bYBqF">This company has received a significant amount of investment from top investors</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg height="12" viewBox="0 0 16 15" width="12" class="haloIcon"><g fill="currentColor"><path d="M3.44 1.433l1.854.737c.04.015.08.023.123.023a8.994 8.994 0 012.527.351c.063.019.13.019.192 0a9.117 9.117 0 013.207-.323.333.333 0 00.149-.022l1.988-.792a.504.504 0 00.053-.913 3.551 3.551 0 00-3.6.06 3.4 3.4 0 00-1.356 1.45.167.167 0 01-.302 0A3.4 3.4 0 006.953.574a3.56 3.56 0 00-3.56-.12.539.539 0 00.047.98zM7.68 6.967h.56c.18 0 .326-.14.334-.319l.024-.557a.333.333 0 00-.168-.304 2.555 2.555 0 01-.2-.126.333.333 0 00-.373 0c-.245.163-.506.3-.779.409a.333.333 0 00-.166.148L4.898 9.874a.333.333 0 00.323.493 14.856 14.856 0 012.83 0 .333.333 0 00.364-.318l.017-.4a.333.333 0 00-.333-.348h-.752a.333.333 0 010-.667h.815c.178 0 .325-.14.333-.317l.016-.334a.333.333 0 00-.334-.349H7.68a.333.333 0 110-.667zM6.647 10.967c-2.771 0-5.871.756-6.263 2.879a.667.667 0 00.656.787h11.404a.5.5 0 00.498-.54c-.184-2.304-3.373-3.126-6.295-3.126z"></path><path d="M15.565 5.385c-1.506-2.908-5.496-2.828-7.467-2.124a.162.162 0 01-.112 0C6.011 2.556 2.021 2.476.515 5.386a.537.537 0 00.451.785c.278.014.59.022.927.022 1.666 0 4.907-.218 6.024-1.448a.168.168 0 01.246 0c1.116 1.229 4.354 1.448 6.024 1.448.334 0 .649-.008.926-.022a.537.537 0 00.452-.786z"></path></g></svg><div>4.2</div><div class="line-clamp-1">Work / Life Balance</div><div class="styles_tooltip-text__bYBqF">Employees rate Fastly 4.2/5 on Glassdoor for work / life balance</div></div></li></ul></div><div class="mb-4 border-b border-t border-gray-300 bg-white p-4"><h4 class="mb-4 text-md font-medium text-black">Employees joined from</h4><div class="flex w-full flex-col flex-wrap justify-between gap-2 md:flex-row md:items-center"><div class="flex flex-shrink-0 items-center text-black"><a class="flex items-center text-black" href="https://oracle.com" rel="noreferrer nofollow" target="_blank"><img alt="image" src="/cdn-cgi/image/width=128,height=128,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://spider-images.wellfound.com/company_logos/8fd12badf6dd3fc3acceb675049a4a35d55aacabb23e9c99c0c07d05cd8d4b20" height="64" width="64" class="h-10 w-10 rounded-lg border border-gray-400 bg-gray-100 object-contain"/><div class="pl-2 text-sm font-light">Oracle</div></a></div><div class="flex flex-shrink-0 items-center text-black"><a class="flex items-center text-black" href="https://ibm.com" rel="noreferrer nofollow" target="_blank"><img alt="image" src="/cdn-cgi/image/width=128,height=128,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://spider-images.wellfound.com/company_logos/bfd48c63e396791b6271767b07afe8590b7357f62d0ca16431644d52417e784a" height="64" width="64" class="h-10 w-10 rounded-lg border border-gray-400 bg-gray-100 object-contain"/><div class="pl-2 text-sm font-light">IBM</div></a></div><div class="flex flex-shrink-0 items-center text-black"><a class="flex items-center text-black" href="https://google.com" rel="noreferrer nofollow" target="_blank"><img alt="image" src="/cdn-cgi/image/width=128,height=128,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://spider-images.wellfound.com/company_logos/f1a4a1b756815cd1fc220ba246849856d13d01a5ad3d567fce7eb244adb11226" height="64" width="64" class="h-10 w-10 rounded-lg border border-gray-400 bg-gray-100 object-contain"/><div class="pl-2 text-sm font-light">Google</div></a></div><div class="flex flex-shrink-0 items-center text-black"><a class="flex items-center text-black" href="https://cisco.com" rel="noreferrer nofollow" target="_blank"><img alt="image" src="/cdn-cgi/image/width=128,height=128,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://spider-images.wellfound.com/company_logos/30e259f01649bd29051c052e3c50522d0908dfc84680a479c8df92750489d0d9" height="64" width="64" class="h-10 w-10 rounded-lg border border-gray-400 bg-gray-100 object-contain"/><div class="pl-2 text-sm font-light">Cisco</div></a></div><div class="flex flex-shrink-0 items-center text-black"><a class="flex items-center text-black" href="https://signalsciences.com" rel="noreferrer nofollow" target="_blank"><img alt="image" src="/cdn-cgi/image/width=128,height=128,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://spider-images.wellfound.com/company_logos/cc024f178182f9f16f580988e596fbb5ff44136c6439170b43f50e870454e223" height="64" width="64" class="h-10 w-10 rounded-lg border border-gray-400 bg-gray-100 object-contain"/><div class="pl-2 text-sm font-light">Signal Sciences</div></a></div></div></div><a class="flex items-center justify-center text-sm font-medium text-black" rel="noopener noreferrer" target="_blank" href="/company/fastly">Learn more about Fastly <img alt="image" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/ArrowRight.svg" height="20" width="20"/></a></div><div class="mb-8 w-full flex-col space-y-4 pt-4"><div class="relative rounded-lg border border-gray-400 bg-white p-4"><a rel="noopener noreferrer" target="_blank" href="/company/fastly/funding"><h3 class="text-lg font-semibold text-black">Funding</h3></a><div class="mt-4 flex rounded-lg bg-brand-burgandy p-4 text-center"><div class="w-1/2 border-r border-white"><div class="text-xs text-gray-400">AMOUNT RAISED</div><div class="text-m font-semibold text-white">$219M</div></div><div class="w-1/2 border-l border-white"><div class="text-xs text-gray-400">FUNDED OVER</div><div class="text-m font-semibold text-white">8 rounds</div></div></div><div class="mt-4 text-lg font-semibold">Rounds</div><div class="flex flex-col gap-0 xs:flex-row"><div class="mt-4 inline-flex items-center text-center"><div class="styles_component__Lh22T styles_medium__XQhxx !z-0 my-auto styles_ipo__PFlY3">IPO</div><span class="ml-1 text-lg font-semibold">Undisclosed amount</span></div><div class="inline-flex items-center text-center xs:mt-4"><span class="text-s flex items-center space-x-2 xs:ml-3">IPO - May 2019<span class="ml-1 inline-flex h-[20px] w-auto max-w-max place-items-center rounded bg-neutral-200 px-1 text-[10px] font-medium text-neutral-800">+7</span></span></div></div><div class="flex justify-center"><a class="mt-4 flex items-center justify-center text-sm font-medium text-black" rel="noopener noreferrer" target="_blank" href="/company/fastly/funding">View Fastly's funding history<img alt="image" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/ArrowRight.svg" height="20" width="20" class="ml-2 h-5 w-5 align-middle"/></a></div></div><div class="relative rounded-lg border border-gray-400 bg-white p-4"><a rel="noopener noreferrer" target="_blank" href="/company/fastly/culture_and_benefits"><h3 class="text-lg font-semibold text-black">Perks</h3></a><div class="grid w-full grid-cols-1 gap-4 sm:grid-cols-3 max-xs:grid-cols-2"><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" id="hospital-shield_svg__Regular" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.hospital-shield_svg__cls-1{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><path class="hospital-shield_svg__cls-1" d="M17.25 9a.75.75 0 0 0-.75-.75h-2.25V6a.75.75 0 0 0-.75-.75h-3a.75.75 0 0 0-.75.75v2.25H7.5a.75.75 0 0 0-.75.75v3a.75.75 0 0 0 .75.75h2.25V15a.75.75 0 0 0 .75.75h3a.75.75 0 0 0 .75-.75v-2.25h2.25a.75.75 0 0 0 .75-.75z"></path><path class="hospital-shield_svg__cls-1" d="M2.25 3.923v7.614A11.907 11.907 0 0 0 9.882 22.65l1.041.4a3 3 0 0 0 2.154 0l1.041-.4a11.907 11.907 0 0 0 7.632-11.113V3.923a1.486 1.486 0 0 0-.868-1.362A21.7 21.7 0 0 0 12 .75a21.7 21.7 0 0 0-8.882 1.811 1.486 1.486 0 0 0-.868 1.362z"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">We care about you.</span><div class="text-sm text-neutral-500">Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave and options for free medical/dental/vision plans</div></div></div><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.baby_svg__a{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><path class="baby_svg__a" d="M20.625 9.875h-.014c-.361-4.55-4.553-7.55-8.611-7.55s-8.25 3-8.611 7.55h-.014a2.625 2.625 0 0 0 0 5.25h.014a9 9 0 0 0 17.222 0h.014a2.625 2.625 0 0 0 0-5.25zM12 2.325a2.25 2.25 0 1 1-2.122 3M13.984 17a3 3 0 0 1-3.968 0M17.25 11a1.5 1.5 0 0 1-3 0M9.75 11a1.5 1.5 0 0 1-3 0"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">Parental Leave</span></div></div><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.house-chimney-2_svg__a{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><path class="house-chimney-2_svg__a" d="M3.754 13.923v8.25h6v-6a1.5 1.5 0 0 1 1.5-1.5h1.5a1.5 1.5 0 0 1 1.5 1.5v6h6v-8.25M.754 12.423l10.19-10.189a1.5 1.5 0 0 1 2.121 0l10.189 10.189M16.504 5.673v-1.5h3.75v5.25"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">We love distributed teams.</span><div class="text-sm text-neutral-500">Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.</div></div></div><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" id="beach-palm-water_svg__Regular" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.beach-palm-water_svg__cls-1{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><path class="beach-palm-water_svg__cls-1" d="M21 18.55a20.2 20.2 0 0 0-9-1.8 20.2 20.2 0 0 0-9 1.8M15.752 8.477l-.767 8.433M8.906 16.922l4.946-9.067M13.852 7.855l8.276 2.709A.75.75 0 0 0 23.1 9.7a4.73 4.73 0 0 0-3.6-4.016 6.814 6.814 0 0 0-2.4-.082M13.852 7.855L6.317 9.9a.75.75 0 0 1-.934-.873A4.756 4.756 0 0 1 9 4.937a6.347 6.347 0 0 1 3.112.079"></path><path class="beach-palm-water_svg__cls-1" d="M18.7 5.567l3.1-3.116a.747.747 0 0 0-.21-1.211 4.871 4.871 0 0 0-5.089.51 3.7 3.7 0 0 0-1.282 2.01M10.3 4.784L8.348 2.668a.747.747 0 0 1 .392-1.242 13.166 13.166 0 0 1 2.51-.239 5.084 5.084 0 0 1 3.968 2.573M.75 23.25a5.511 5.511 0 0 0 4.5-1.5 4.547 4.547 0 0 0 6.75 0 4.547 4.547 0 0 0 6.75 0 5.511 5.511 0 0 0 4.5 1.5"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">Open Vacation</span><div class="text-sm text-neutral-500">An open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).</div></div></div><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.people-woman-graduate_svg__a{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><path class="people-woman-graduate_svg__a" d="M17.223 6a5.25 5.25 0 1 1-10.5 0V.75h10.5zM.723.75h22.5M6.723 5.25h10.5M2.223.75v7.5M6.9 14.804l5.073 3.946 5.072-3.946M22.446 23.25a10.5 10.5 0 0 0-20.946 0M6.776 6.75S6.723 10.5 3.723 12M17.169 6.75s.054 3.75 3.054 5.25"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">We value diversity.</span><div class="text-sm text-neutral-500">Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.</div></div></div><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.love-heart-hands-hold-3_svg__a{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><path class="love-heart-hands-hold-3_svg__a" d="M13.068 12.418a1.5 1.5 0 0 1-2.136 0l-5.324-5.4A3.6 3.6 0 0 1 4.9 2.781a3.842 3.842 0 0 1 6.057-.954L12 2.841l1.044-1.014a3.842 3.842 0 0 1 6.057.954 3.6 3.6 0 0 1-.709 4.241zM3.75 23.25l-2.014-2.381a4.5 4.5 0 0 1-.986-2.811v-5.172a1.5 1.5 0 0 1 1.5-1.5 1.5 1.5 0 0 1 1.5 1.5v3.75"></path><path class="love-heart-hands-hold-3_svg__a" d="M8.25 23.25v-3a4.5 4.5 0 0 0-.757-2.5l-1.142-1.71a1.4 1.4 0 0 0-1.977-.44 1.4 1.4 0 0 0-.474 1.786l1.352 2.25M20.25 23.25l2.014-2.381a4.5 4.5 0 0 0 .986-2.811v-5.172a1.5 1.5 0 0 0-1.5-1.5 1.5 1.5 0 0 0-1.5 1.5v3.75"></path><path class="love-heart-hands-hold-3_svg__a" d="M15.75 23.25v-3a4.5 4.5 0 0 1 .757-2.5l1.142-1.712a1.4 1.4 0 0 1 1.977-.445 1.4 1.4 0 0 1 .476 1.791l-1.352 2.25"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">We have a huge impact.</span><div class="text-sm text-neutral-500">Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.</div></div></div><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.rating-star-circle_svg__a{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><path class="rating-star-circle_svg__a" d="M12.593 6.8l1.4 2.95h2.377a.651.651 0 0 1 .469 1.114l-2.187 1.946 1.209 2.778a.658.658 0 0 1-.938.823L12 14.767l-2.923 1.644a.658.658 0 0 1-.938-.823l1.209-2.778-2.183-1.946a.651.651 0 0 1 .469-1.114h2.377l1.4-2.95a.665.665 0 0 1 1.182 0z"></path><circle class="rating-star-circle_svg__a" cx="12" cy="12" r="11.25"></circle></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">We are passionate.</span><div class="text-sm text-neutral-500">Fastly is chock full of passionate people and we’re not “one size fits all.” Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.</div></div></div></div><div class="mt-4 flex justify-center"><a class="mt-4 flex items-center justify-center text-sm font-medium text-black" rel="noopener noreferrer" target="_blank" href="/company/fastly/culture_and_benefits">Explore Fastly's perks and benefits<img alt="image" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/ArrowRight.svg" height="20" width="20" class="ml-2 h-5 w-5 align-middle"/></a></div></div><div class="relative rounded-lg border border-gray-400 bg-white p-4 md:col-span-2"><a rel="noopener noreferrer" target="_blank" href="/company/fastly/people"><h3 class="text-lg font-semibold text-black">Founders</h3></a><div class="x mt-6 flex flex-col space-y-4 sm:flex-row sm:flex-wrap sm:space-x-4 sm:space-y-0"><div class="flex rounded-lg border border-gray-400 p-4 sm:w-[calc(33%_-_11px)]"><div><span class="text-lg font-semibold text-black"><a 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