アバイア | CX、クラウドコラボレーションおよびコンタクトセンターソリューションのリーダー

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class="mega-menu--column anchors"> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/solutions/customer-experience-and-contact-center/" target="_self"> <span class="link-item--wrapper"> カスタマーエクスペリエンスの改善 <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> お客様にも従業員にも、スムーズな体験を提供します。 </p> </li> <li class="mega-menu--link-item mega-menu--link-item-anchor "> <a href="https://www.avaya.com/jp/solutions/customer-experience-and-contact-center/#self-service" target="_self">セルフサービス <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </a> <p> 自律型 AI アシストによりコストとお客様の待ち時間を短縮 </p> </li> <li class="mega-menu--link-item mega-menu--link-item-anchor "> <a 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class="link-item--wrapper"> 従業員のエンゲージメントを高める <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> AI を活用したガイダンスでエージェントは優れたサポートツールを活用できます。 </p> </li> <li class="mega-menu--link-item mega-menu--link-item-anchor "> <a href="https://www.avaya.com/jp/solutions/employee-experience/#connected-employee" target="_self">コネクテッドな従業員 <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </a> <p> タイムゾーンに左右されないビジネス継続性とコラボレーションを実現します。 </p> </li> <li class="mega-menu--link-item mega-menu--link-item-anchor "> <a href="https://www.avaya.com/jp/solutions/employee-experience/#workforce-engagement" target="_self">従業員エンゲージメント <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </a> <p> 従業員エクスペリエンスを向上させ、ビジネスの成長を促します。 </p> </li> </ul> </li> <li> <ul class="mega-menu--column anchors"> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/remote-contact-center/" target="_self"> <span class="link-item--wrapper"> ビジネスの成長を促進する <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> コストを削減しカスタマーサポートを合理化します。 </p> </li> <li class="mega-menu--link-item mega-menu--link-item-anchor "> <a href="https://www.avaya.com/jp/remote-contact-center/#customer-journey-orchestration" target="_self">カスタマージャーニーオーケストレーション <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </a> <p> エクスペリエンスを同期し、ジャーニーをパーソナライズして効率を高めます。 </p> </li> <li class="mega-menu--link-item mega-menu--link-item-anchor "> <a href="https://www.avaya.com/jp/remote-contact-center/#proactive-customer-care" target="_self">プロアクティブなカスタマーケア <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </a> <p> AI の予測分析により、尋ねられる前に疑問に答えます。 </p> </li> </ul> </li> </ul> </div> </div> </div> <div class="mega-menu--spotlight"> <div class="spotlight"> <h4 class="spotlight-title">業種</h4> <ul class="spotlight-list"> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/solutions/healthcare/">ヘルスケア</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/solutions/education/">教育</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/solutions/financial-services/">金融サービス</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/solutions/media-and-entertainment/">メディアとエンターテイメント</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/solutions/government/">政府</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/solutions/public-safety/">パブリックセーフティ</a> </li> </ul> </div> </div> </div> </section> </div> </div> </div> </div>  </li> <li class="main-menu--item" role="none"> <a class="main-menu--item-link" href="#" aria-haspopup="true" aria-expanded="false" aria-controls="submenu-" role="menuitem" target="_self"> <span class="main-menu--item-link-text"> 製品 </span> <span class="main-menu--item-link-icon"> <svg class="icon icon-dropdown-arrow"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-homepage/resources/images/svg/symbol-defs.svg#icon-dropdown-arrow"> </use> </svg> </span> </a>  <div class="xfpage page basicpage"> <div id="container-35308e433c" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="megamenu aem-GridColumn aem-GridColumn--default--12">  <section class="mega-menu"> <div class="mega-menu--wrapper"> <div class="mega-menu--content-wrapper"> <div class="mega-menu--content"> <div class="mega-menu--content-header"> <h4 class="content-title ">コンタクトセンター向けエンタープライズ CX</h4> <h5 class="content-header"><a href="https://www.avaya.com/jp/products/experience-platform/" role="menu-item" target="_self"> Avaya Experience Platform</a></h5> <p> 今日の企業のカスタマーエクスペリエンスと従業員エクスペリエンスの課題に対応します。 </p> </div> <div class="mega-menu--link-wrapper"> <ul class="mega-menu--link-list three-columns"> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/products/experience-platform/on-prem/" target="_self"> <span class="link-item--wrapper"> AXP On-Prem <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> リアルタイムレポートが可能なフル機能のコンタクトセンターソリューションです。 </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/products/experience-platform/private/" target="_self"> <span class="link-item--wrapper"> AXP Private Cloud <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> Microsoft Azure で動作するセキュアな専用クラウドコンタクトセンターです。 </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/products/experience-platform/public/" target="_self"> <span class="link-item--wrapper"> AXP Public Cloud <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> スケーラブルで高度なエンタープライズ CX ソリューションです。 </p> </li> </ul> </li> </ul> </div> </div> <div class="mega-menu--content"> <div class="mega-menu--content-header"> <h4 class="content-title ">統合コミュニケーション</h4> <h5 class="content-header"><a href="https://www.avaya.com/jp/products/ucaas/communication-collaboration/" role="menu-item" target="_self"> Avaya Communication & Collaboration Suite</a></h5> <p> アバイアのポートフォリオにコラボレーションツールを簡単に連携できます。 </p> </div> <div class="mega-menu--link-wrapper"> <ul class="mega-menu--link-list three-columns"> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/products/aura/" target="_self"> <span class="link-item--wrapper"> Avaya Aura <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> アバイアとサードパーティ API を接続するクラウド対応パスウェイです。 </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/products/ip-office/" target="_self"> <span class="link-item--wrapper"> Avaya IP Office <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> オンプレミスで管理可能なフル機能のユニファイドコミュニケーションプラットフォームです。 </p> </li> </ul> </li> </ul> </div> </div> </div> <div class="mega-menu--spotlight"> <div class="spotlight"> <h4 class="spotlight-title">デバイス</h4> <ul class="spotlight-list"> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/devices-and-phones/">デバイスカタログ</a> <p>個人用、会議室用のデバイスポートフォリオ.</p> </li> </ul> </div> <div class="spotlight"> <h4 class="spotlight-title">コア機能</h4> <ul class="spotlight-list"> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/partners/devconnect/sdks/">DevConnect SDK</a> <p>最新の Avaya SDK および API リソースにアクセスできます。</p> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/privacy/commitment/">プライバシー</a> <p>アバイアの内蔵機能であらゆる方向からプライバシーを保護します</p> </li> </ul> </div> </div> </div> </section> </div> </div> </div> </div>  </li> <li class="main-menu--item" role="none"> <a class="main-menu--item-link" href="#" aria-haspopup="true" aria-expanded="false" aria-controls="submenu-" role="menuitem" target="_self"> <span class="main-menu--item-link-text"> サービス＆サポート </span> <span class="main-menu--item-link-icon"> <svg class="icon icon-dropdown-arrow"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-homepage/resources/images/svg/symbol-defs.svg#icon-dropdown-arrow"> </use> </svg> </span> </a>  <div class="xfpage page basicpage"> <div id="container-0713164b86" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="megamenu aem-GridColumn aem-GridColumn--default--12">  <section class="mega-menu"> <div class="mega-menu--wrapper"> <div class="mega-menu--content-wrapper"> <div class="mega-menu--content"> <div class="mega-menu--content-header"> <h4 class="content-title ">お客様を成功に導くサービス</h4> <h5 class="content-header"><a href="https://www.avaya.com/jp/services/" role="menu-item" target="_self"> アバイアのサービス</a></h5> <p> エキスパートチームがアバイアのソリューションを最大限に活用できるようにお手伝いします。 </p> </div> <div class="mega-menu--link-wrapper"> <ul class="mega-menu--link-list three-columns"> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/services/avaya-professional-services/" target="_self"> <span class="link-item--wrapper"> ACES プロフェッショナルサービス <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> アバイアのチームが堅牢なカスタマージャーニーの構築をサポートします。 </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/services/avaya-managed-services/" target="_self"> <span class="link-item--wrapper"> マネージドサービス <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> インフラストラクチャやアプリに関する疑問を経験豊富な専門スタッフにご相談ください。 </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/services/avaya-learning-services/" target="_self"> <span class="link-item--wrapper"> ラーニングサービス <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> アバイアの堅牢なソリューションのスキルと資格を獲得できるようチームがお手伝いします。 </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/services/avaya-support-services/" target="_self"> <span class="link-item--wrapper"> サポートサービス <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> 常にアクセス可能なサポートを活用してパフォーマンスと信頼性を最大化できます。 </p> </li> </ul> </li> </ul> </div> </div> </div> <div class="mega-menu--spotlight"> <div class="spotlight"> <h4 class="spotlight-title">サポート</h4> <ul class="spotlight-list"> <li class="spotlight-item"> <a href="https://support.avaya.com/" target="_blank">サポートポータル </a> <p>アバイア製品の情報と支援にアクセスします。</p> </li> <li class="spotlight-item"> <a href="https://documentation.avaya.com/" target="_blank">ドキュメント</a> <p>アバイア製品に関する技術的な質問に回答します。</p> </li> </ul> </div> </div> </div> </section> </div> </div> </div> </div>  </li> <li class="main-menu--item" role="none"> <a class="main-menu--item-link" href="#" aria-haspopup="true" aria-expanded="false" aria-controls="submenu-" role="menuitem" target="_self"> <span class="main-menu--item-link-text"> パートナー </span> <span class="main-menu--item-link-icon"> <svg class="icon icon-dropdown-arrow"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-homepage/resources/images/svg/symbol-defs.svg#icon-dropdown-arrow"> </use> </svg> </span> </a>  <div class="xfpage page basicpage"> <div id="container-6eb2ed8681" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="megamenu aem-GridColumn aem-GridColumn--default--12">  <section class="mega-menu"> <div class="mega-menu--wrapper"> <div class="mega-menu--content-wrapper"> <div class="mega-menu--content"> <div class="mega-menu--content-header"> <h4 class="content-title ">アライアンス</h4> <h5 class="content-header"><a href="https://www.avaya.com/jp/partners/alliances/" role="menu-item" target="_self"> テクノロジーパートナー</a></h5> <p> 革新的で豊富なソリューションをお客様に提供します。 </p> </div> <div class="mega-menu--link-wrapper"> <ul class="mega-menu--link-list "> <li> <ul class="mega-menu--column images four-columns"> <li class="mega-menu--link-item"> <a aria-label="partner" class="mega-menu--link-item-image" href="https://www.avaya.com/jp/partners/alliances/microsoft/" target="_self"> <img src="/content/dam/aem-avaya-portal/en_us/MICROSOFT.png" alt=""/> </a> </li> <li class="mega-menu--link-item"> <a aria-label="partner" class="mega-menu--link-item-image" href="https://www.ringcentral.com/" target="_blank"> <img src="/content/dam/aem-avaya-portal/en_us/RING_CENTRAL.png" alt=""/> </a> </li> <li class="mega-menu--link-item"> <a aria-label="partner" class="mega-menu--link-item-image" href="https://www.avaya.com/jp/partners/alliances/verint/" target="_self"> <img src="/content/dam/aem-avaya-portal/en_us/VERINT.png" alt=""/> </a> </li> <li class="mega-menu--link-item"> <a aria-label="partner" class="mega-menu--link-item-image" href="https://www.avaya.com/jp/partners/alliances/zoom/" target="_self"> <img src="/content/dam/aem-avaya-portal/en_us/ZOOM.png" alt=""/> </a> </li> </ul> </li> </ul> </div> </div> <div class="mega-menu--content"> <div class="mega-menu--link-wrapper"> <h4 class="mega-menu--section-items-title">パートナーを見つける</h4> <ul class="mega-menu--link-list three-columns"> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/partner-locator/" target="_self"> <span class="link-item--wrapper"> パートナーロケーター <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> アバイア認定パートナーを探す </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/jp/partners/devconnect/" target="_self"> <span class="link-item--wrapper"> DevConnect <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> アバイアのオープンソリューションプラットフォーム上で革新的なコミュニケーションソリューションを構築. </p> </li> </ul> </li> </ul> </div> </div> </div> <div class="mega-menu--spotlight"> <div class="spotlight"> <h4 class="spotlight-title">パートナーになる</h4> <ul class="spotlight-list"> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/partners/">すべてのプログラム</a> <p>アバイアで利用可能なすべてのパートナータイプとプログラム.</p> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/jp/partners/channelpartners/">チャネルパートナー</a> </li> </ul> </div> </div> </div> </section> </div> </div> </div> </div>  </li> <li 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class="logo-thumbnails__img" src="/content/dam/aem-avaya-portal/en_us/UPS-white-logo.png" alt="UPS white logo" loading="eager"/> </div> </div> </div> </div> </div> </div> </div> <div class="tabs panelcontainer aem-GridColumn aem-GridColumn--default--12"><div id="tabs-af98fa8aa8" class="cmp-tabs" data-cmp-is="tabs" data-cmp-data-layer="{"tabs-af98fa8aa8":{"shownItems":["tabs-af98fa8aa8-item-199ce35544"],"@type":"core/wcm/components/tabs/v1/tabs","repo:modifyDate":"2025-01-31T12:13:11Z"}}" data-placeholder-text="false"> <div class="tabs"> <div class="tabs__wrapper"> <div class="tabs__wrapper-eyebrow">私たちは何を行うのか </div> <h2 class="tabs__wrapper-title">アバイアは、お客様の業務を中断することなくCXイノベーションを強化 </h2> <div class="tabs__wrapper-desc">あらゆるインタラクションを支援するAI搭載のソリューションで、企業を進化させます。カスタマーエクスペリエンスの向上、従業員エンゲージメントの向上、ビジネスの成長の加速化など、アバイアは、顧客のニーズに対応し、柔軟に拡張できる測定可能な成果をお届けしてイノベーションを実現します。</div> <ol role="tablist" class="cmp-tabs__tablist tabs__inner-wrapper" aria-multiselectable="false"> <li role="tab" id="tabs-af98fa8aa8-item-199ce35544-tab" class="tabs__tab cmp-tabs__tab cmp-tabs__tab--active" aria-controls="tabs-af98fa8aa8-item-199ce35544-tabpanel" tabindex="0" data-cmp-hook-tabs="tab"> カスタマーエクスペリエンスの改善 </li> <li role="tab" id="tabs-af98fa8aa8-item-527e5f75ab-tab" class="tabs__tab cmp-tabs__tab" aria-controls="tabs-af98fa8aa8-item-527e5f75ab-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab"> 従業員のエンゲージメントを高める </li> <li role="tab" id="tabs-af98fa8aa8-item-4b0fc3907b-tab" class="tabs__tab cmp-tabs__tab" aria-controls="tabs-af98fa8aa8-item-4b0fc3907b-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab"> ビジネスの成長を促進する </li> </ol> <div id="tabs-af98fa8aa8-item-199ce35544-tabpanel" role="tabpanel" aria-labelledby="tabs-af98fa8aa8-item-199ce35544-tab" tabindex="0" class="tabs__content cmp-tabs__tabpanel cmp-tabs__tabpanel--active" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabs-af98fa8aa8-item-199ce35544":{"@type":"core/wcm/components/tabs/v1/tabs/item","dc:title":"カスタマーエクスペリエンスの改善 "}}"><div class="container responsivegrid"> <div id="container-199ce35544" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="pml-50-pro globalComponent theme--white image--right image-border--purple aem-GridColumn aem-GridColumn--default--12">    <div class="pml-50-pro__wrapper" style="background-image: url(/content/dam/aem-avaya-portal/en_us/GettyImages-2148448857-632x576.jpg);"> <div class="pml-50-pro__content-wrapper"> <h2 class="pml-50-pro__title">あらゆるチャネルでカスタマーエクスペリエンス全体を変革</h2> <div class="pml-50-pro__desc RTE"> <p>アバイアのカスタマーエクスペリエンスソリューションは、優れたインタラクションを提供します。AI、セルフサービス、オムニチャネル統合のパワーを活用して、長期的なロイヤルティを構築します。</p> </div> <div class="pml-50-pro__cta-wrapper"> <a href="https://www.avaya.com/jp/solutions/customer-experience-and-contact-center/" class="pml-50-pro__primary-btn" rel="noreferer, noopener" target="_self"> <span>CXソリューションを検証 </span> </a> </div> </div> <div class="pml-50-pro__image-wrapper"> <img class="pml-50-pro__img" src="/content/dam/aem-avaya-portal/en_us/GettyImages-2148448857-632x576.jpg" alt="Man in his house talking on cellphone and working on laptop." loading="eager"/>   </div> </div>  </div> </div> </div> </div> </div> <div id="tabs-af98fa8aa8-item-527e5f75ab-tabpanel" role="tabpanel" aria-labelledby="tabs-af98fa8aa8-item-527e5f75ab-tab" tabindex="0" class="tabs__content cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabs-af98fa8aa8-item-527e5f75ab":{"@type":"core/wcm/components/tabs/v1/tabs/item","dc:title":"従業員のエンゲージメントを高める "}}"><div class="container responsivegrid"> <div id="container-527e5f75ab" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="pml-50-pro globalComponent theme--white image--right image-border--purple aem-GridColumn aem-GridColumn--default--12">    <div class="pml-50-pro__wrapper" style="background-image: url(/content/dam/aem-avaya-portal/en_us/GettyImages-2148448857-632x576.jpg);"> <div class="pml-50-pro__content-wrapper"> <h2 class="pml-50-pro__title">Empower employees with AI-enhanced workflows</h2> <div class="pml-50-pro__desc RTE"> <p>AI主導のワークロード予測と、合理化されたワークフローで従業員の満足度と生産性と効率性を高め、摩擦を最小限に抑え、チームに力を与えます。</p> </div> <div class="pml-50-pro__cta-wrapper"> <a href="https://www.avaya.com/jp/solutions/employee-experience/" class="pml-50-pro__primary-btn" rel="noreferer, noopener" target="_self"> <span>EXソリューションを検証 </span> </a> </div> </div> <div class="pml-50-pro__image-wrapper"> <img class="pml-50-pro__img" src="/content/dam/aem-avaya-portal/en_us/GettyImages-2148448857-632x576.jpg" loading="eager"/>   </div> </div>  </div> </div> </div> </div> </div> <div id="tabs-af98fa8aa8-item-4b0fc3907b-tabpanel" role="tabpanel" aria-labelledby="tabs-af98fa8aa8-item-4b0fc3907b-tab" tabindex="0" class="tabs__content cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabs-af98fa8aa8-item-4b0fc3907b":{"@type":"core/wcm/components/tabs/v1/tabs/item","repo:modifyDate":"2025-01-31T12:13:11Z","dc:title":"ビジネスの成長を促進する "}}"><div class="pml-50-pro globalComponent theme--white image--right image-border--purple">    <div class="pml-50-pro__wrapper" style="background-image: url(/content/dam/aem-avaya-portal/en_us/GettyImages-2148448857-632x576.jpg);"> <div class="pml-50-pro__content-wrapper"> <h2 class="pml-50-pro__title">Accelerate business growth with AI-powered innovation </h2> <div class="pml-50-pro__desc RTE"> <p>AI主導のインサイトとジャーニーオーケストレーションを活用して、ビジネスを成長エンジンに変革し、顧客の生涯価値と運用効率を最大化します。</p> </div> <div class="pml-50-pro__cta-wrapper"> <a href="https://www.avaya.com/jp/solutions/business-growth/" class="pml-50-pro__primary-btn" rel="noreferer, noopener" target="_self"> <span>成長ソリューションを見る </span> </a> </div> </div> <div class="pml-50-pro__image-wrapper"> <img class="pml-50-pro__img" src="/content/dam/aem-avaya-portal/en_us/GettyImages-2148448857-632x576.jpg" loading="eager"/>   </div> </div>  </div> </div> </div> </div></div> <div class="single-promo-pro globalComponent theme--yellow aem-GridColumn aem-GridColumn--default--12">    <div class="single-promo-pro__wrapper"> <div class="single-promo-pro__image-wrapper"> <img class="single-promo-pro__img" src="/content/dam/aem-avaya-portal/en_us/frost__26_2338_3b_sullivan-avaya-contact_center-wp-407x407.jpg" alt="Contact center agent in a wheelchair taking a call" loading="eager"/> </div> <div class="single-promo-pro__content-wrapper"> <div class="single-promo-pro__title">コンタクトセンターでAIの潜在能力を解き放つ </div> <div class="single-promo-pro__desc RTE"> <p>2025年度のインテリジェントコンタクトセンターのAIに関するアラゴンリサーチグローブで、トッププロバイダがどのようにお客様とのインタラクションを再定義しているかをご覧ください。今日のエンゲージメント基準を超えるために、なぜ会話型AIが不可欠なのかをご覧ください。</p> </div> <div class="single-promo-pro__cta-wrapper"> <a href="https://www.avaya.com/en/registration/aragon-research-globe-ai-agent-platforms-icc-reg/" class="single-promo-pro__primary-btn" rel="noreferer, noopener" target="_self"> <span>レポートを読む</span> </a> </div> </div> </div>  </div> <div class="multicolumn-pro globalComponent multicolumn-pro--vertical theme--light-green aem-GridColumn aem-GridColumn--default--12">    <div class="multicolumn-pro__wrapper"> <div class="multicolumn-pro__content"> <div class="multicolumn-pro__content-inner"> <div class="multicolumn-pro__eyebrow">どのようにそれを行うのか </div> <h2>すべてのチャネルでカスタマージャーニー全体を変革します。</h2> <div class="multicolumn-pro__desc RTE"> <p>アバイアなら、CX トランスフォメーションの過程をコントロールできます。弊社のソリューションにより、イノベーションの方法とタイミングを選択できるようになり、顧客と従業員のエンゲージメントを高めながら、測定可能なビジネス成果を促進できます。</p> </div> </div> </div> <div class="multicolumn-pro__list-wrapper"> <div class="multicolumn-pro__lists"> <h3 class="multicolumn-pro__lists-title">Avaya Experience Platform</h3> <div class="multicolumn-pro__desc RTE"> <p>AI を活用したイノベーションで顧客と従業員のエクスペリエンスを変革します。</p> <p>Avaya Experience Platform は、音声、ビデオ、メッセージングなど、あらゆるコミュニケーションチャネルを、統合された CX エクスペリエンスに統合し、大規模でパーソナライズされた効率的なインタラクションを実現します。</p> </div> <a href="https://www.avaya.com/jp/products/experience-platform/" class="multicolumn-pro__lists-link cta" rel="noreferer, noopener" target="_self"> <span>AXPを探求する </span> </a> </div> <div class="multicolumn-pro__lists"> <h3 class="multicolumn-pro__lists-title">Communication & Collaboration Suite</h3> <div class="multicolumn-pro__desc RTE"> <p>複数のチャネルにわたるシームレスなコミュニケーションをサポートし、コラボレーションを強化し、既存の業務を中断しないスケーラブルなソリューションでビジネスの俊敏性を高める統合ツールでチームを接続します。</p> </div> <a href="https://www.avaya.com/jp/products/ucaas/communication-collaboration/" class="multicolumn-pro__lists-link cta" rel="noreferer, noopener" target="_self"> <span>C&C Suiteを探求する </span> </a> </div> </div> </div>  </div> <div class="casestudy-tabs globalComponent aem-GridColumn aem-GridColumn--default--12">    <div class="casestudy-tabs__wrapper"> <div class="casestudy-tabs__bg-wrapper" style="background-image: url(/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/purple-feather-bg.png);"> <h2>アバイアが世界のリーディング企業のイノベーションにパワーを与える </h2> <div class="casestudy-tabs__tab-wrapper"> <div class="casestudy-tabs__tab"><a href="javascript:void(0)" target="_self"><img src="/content/dam/aem-avaya-portal/en/reference-pages/homepage/directv-logo.png" alt="DIRECTV Logo" loading="eager"/></a></div> <div class="casestudy-tabs__tab"><a href="javascript:void(0)" target="_self"><img src="/content/dam/aem-avaya-portal/en/reference-pages/homepage/Goodwill-logo.png" alt="Goodwill logo" loading="eager"/></a></div> <div class="casestudy-tabs__tab"><a href="javascript:void(0)" target="_self"><img src="/content/dam/aem-avaya-portal/en_us/Cardiff%20Schools%20logo%2097x100.png" alt="Cardiff Schools logo" loading="eager"/></a></div> <div class="casestudy-tabs__tab"><a href="javascript:void(0)" target="_self"><img src="/content/dam/aem-avaya-portal/en/reference-pages/homepage/Konecta-logo1.png" alt="Konecta Logo" loading="eager"/></a></div> <div class="casestudy-tabs__tab"><a href="javascript:void(0)" target="_self"><img src="/content/dam/aem-avaya-portal/en/reference-pages/homepage/LeonCounty-logo.png" alt="Leon County logo" loading="eager"/></a></div> <div class="casestudy-tabs__tab"><a href="javascript:void(0)" target="_self"><img src="/content/dam/aem-avaya-portal/en/reference-pages/homepage/edenor-logo.png" alt="Edenor logo" loading="eager"/></a></div> </div> <div class="casestudy-tabs__inner"> <div class="casestudy-tabs__item"> <div class="casestudy-tabs__image"> <img src="/content/dam/aem-avaya-portal/en_us/case_directtv-377x333.png" alt="DIRECTV Logo" loading="eager"/> </div> <div class="casestudy-tabs__content"> <h3 class="casestudy-tabs__content-title">アバイアにより、DIRECTVは1,500万人以上の顧客のカスタマーエクスペリエンスを向上 </h3> <div class="casestudy-tabs__content-desc RTE"><p>1万人以上の従業員を擁するDIRECTVは、アバイアのExperience Platformを活用して2,500人のリモートエージェントのサポートをしながら、サービス効率を向上させ、業務規模を拡大し、99.95%の稼働時間を確保しています。</p> </div> <a href="https://www.avaya.com/en/success-stories/directv/" class="casestudy-tabs__content-primary-btn" rel="noreferer, noopener" target="_self"> <span>ストーリーを読む </span> </a> </div> </div> <div class="casestudy-tabs__item"> <div class="casestudy-tabs__image"> <img src="/content/dam/aem-avaya-portal/en_us/CaseStudyIMG-Goodwill-513x453.png" alt="Goodwill logo" loading="eager"/> </div> <div class="casestudy-tabs__content"> <h3 class="casestudy-tabs__content-title">アバイアにより、Goodwill Michianaは通信費を25%削減 </h3> <div class="casestudy-tabs__content-desc RTE"><p>17,000人以上の人々にサービスを提供しているGoodwill Michianaは、支障をきたすことなく、既存のシステムに統合でき、拡張性と柔軟性のあるソリューションを必要としていました。アバイアのサポートにより、同社は一元化されたクラウドベースのプラットフォームへの移行に成功し、パーソナライズされたサポートサービスを通じてコミュニティに力を与えるというミッショを強化することができました。</p> </div> <a href="https://www.avaya.com/en/success-stories/goodwill-michiana/" class="casestudy-tabs__content-primary-btn" rel="noreferer, noopener" target="_self"> <span>ストーリーを読む </span> </a> </div> </div> <div class="casestudy-tabs__item"> <div class="casestudy-tabs__image"> <img src="/content/dam/aem-avaya-portal/en_us/CaseStudyIMG-Cardiff-377x333.png" alt="Cardiff Schools logo" loading="eager"/> </div> <div class="casestudy-tabs__content"> <h3 class="casestudy-tabs__content-title">アバイアにより、Cardiff Schoolsは2,500人のユーザーのアジリティを向上 </h3> <div class="casestudy-tabs__content-desc RTE"><p>Cardiff Councilはアバイアと提携し、断片化された旧システムを、合理化されたクラウドベースのプラットフォームに置き換えました。この変革により、コストが削減され、管理体制が簡素化されると共に、スタッフのアジリティが向上し、すべての所在地の学校で通信と事業の継続性が実現されました。</p> </div> <a href="https://www.avaya.com/en/success-stories/cardiff-council/" class="casestudy-tabs__content-primary-btn" rel="noreferer, noopener" target="_self"> <span>ストーリーを読む </span> </a> </div> </div> <div class="casestudy-tabs__item"> <div class="casestudy-tabs__image"> <img src="/content/dam/aem-avaya-portal/en_us/CaseStudyIMG-Konecta-377x333.png" alt="Konecta Logo" loading="eager"/> </div> <div class="casestudy-tabs__content"> <h3 class="casestudy-tabs__content-title">アバイアは、Konectaの20億ドルの成長を混乱なく推進 </h3> <div class="casestudy-tabs__content-desc RTE"><p>Konectaは、主要なカスタマーエクスペリエンスプロセスを自動化し、プラットフォームのダウンタイムを削減し、規制やセキュリティ上の制約に対処することにより、効率的に拡張を実現しました。すなわち、混乱を招くような改革を行うことなく、収益を3億ドルから20億ドルへと拡大しました。</p> </div> <a href="https://www.avaya.com/en/success-stories/konecta/" class="casestudy-tabs__content-primary-btn" rel="noreferer, noopener" target="_self"> <span>ストーリーを読む</span> </a> </div> </div> <div class="casestudy-tabs__item"> <div class="casestudy-tabs__image"> <img src="/content/dam/aem-avaya-portal/en_us/CaseStudyIMG-LeonCounty-377x333.png" alt="Leon County logo" loading="eager"/> </div> <div class="casestudy-tabs__content"> <h3 class="casestudy-tabs__content-title">アバイア・コミュニケーションズにより、レオン郡は市民とのエンゲージメントを強化 </h3> <div class="casestudy-tabs__content-desc RTE"><p>フロリダ州レオン郡は、27万5千人の住民のための通信サービスを強化し、緊急対応の時間短縮に成功しました。アバイアのクラウドベースのソリューションを活用することで、レオン郡は生産性を高め、コストを削減し、800人の職員に力を与えています。</p> </div> <a href="https://www.avaya.com/en/success-stories/leon_county_government/" class="casestudy-tabs__content-primary-btn" rel="noreferer, noopener" target="_self"> <span>ストーリーを読む </span> </a> </div> </div> <div class="casestudy-tabs__item"> <div class="casestudy-tabs__image"> <img src="/content/dam/aem-avaya-portal/en_us/EDENOR+IMAGE+FOR+CUSTOMER+377x333.png" alt="Edenor logo" loading="eager"/> </div> <div class="casestudy-tabs__content"> <h3 class="casestudy-tabs__content-title">アバイアと共にEdenorは、3,100万件のカスタマーインタラクションを変革 </h3> <div class="casestudy-tabs__content-desc RTE"><p>アルゼンチン最大の電気販売業者であるEdenerは、Avaya Experience Platformを利用して3,120万件のインタラクションを変革しました。セルフサービスを19%向上させ、ブエノスアイレス全域の顧客に対するオムニチャネルサポートを強化しました。</p> </div> <a href="https://www.avaya.com/en/success-stories/edenor/" class="casestudy-tabs__content-primary-btn" rel="noreferer, noopener" target="_self"> <span>ストーリーを読む </span> </a> </div> </div> </div> </div> </div>  </div> <div class="quotes globalComponent aem-GridColumn aem-GridColumn--default--12">    <div class="quotes__wrapper"> <div class="quotes__desc-section"> <div class="quotes__eyebrow">なぜアバイアを選ぶのか </div> <h2 class="quotes__title">顧客ニーズに合わせた体験とイノベーションのために構築されたCXプラットフォーム </h2> <div class="quotes__desc RTE"><h3>体験 <br /> </h3> <p>世界中で信頼されているアバイアは、幅広いパートナーシップと専門知識に裏打ちされたカスタマーエクスペリエンスソリューションにおけるリーダーです。</p> <h3>イノベーション </h3> <p>アバイアの最先端テクノロジーは、企業が顧客と効果的かつ革新的な方法で関わり合うことを支援します。</p> <h3>選択 </h3> <p>顧客ニーズに合わせた柔軟なイノベーションを起こし、成長を加速し、結果を促進するための最善の道を選びます。</p> </div> <div class="quotes__cta-wrapper"> </div> </div> <div class="quotes__quote-section-wrapper"> <div class="quotes__quote-section"> <div class="quotes__quote"><p>私たちは文字通り、オンプレミス環境全体（14,000 の DID 番号と 145 の異なる場所）をクラウドに移行しました。最も良かったのは、翌日には社員がオフィスに来て、すぐに仕事を始められたことです。</p> </div> <p class="quotes__quotedby">ジェイン・ホグル <span class="quotes__quotedby-designation">American Heart Association、ユニファイドコミュニケーション担当ディレクター</span></p> </div> </div> </div>  </div> <div class="stats-pro globalComponent theme--purple aem-GridColumn aem-GridColumn--default--12">    <div class="stats-pro__wrapper"> <div class="stats-pro__header-section"> <div class="stats-pro__header"> <div class="stats-pro__title">世界で最も信頼されているブランドのために、アバイアがCXを強化 </div> <div class="stats-pro__desc-section"> <div class="stats-pro__desc RTE"></div> </div> <div class="stats-pro__cta-wrapper"> <a href="https://www.avaya.com/jp/products/experience-platform/" class="stats-pro__primary-btn" rel="noreferer, noopener" target="_self"> <span>アバイアのソリューションを検証 </span> </a> </div> </div> </div> <div class="stats-pro__info-section-wrapper"> <div class="stats-pro__info-section"> <div class="stats-pro__info"> <p class="stats-pro__info-number"><span class="stats-pro__number">9</span></p> <div class="stats-pro__info-desc RTE"><p>世界のトップ航空会社10社のうち9社がアバイアを活用</p> </div> </div> <div class="stats-pro__info"> <p class="stats-pro__info-number"><span class="stats-pro__number">47</span></p> <div class="stats-pro__info-desc RTE"><p>世界の銀行トップ50行のうち47行がアバイアを活用</p> </div> </div> <div class="stats-pro__info"> <p class="stats-pro__info-number"><span class="stats-pro__number">12</span></p> <div class="stats-pro__info-desc RTE"><p>世界の保険会社トップ15社のうち12社がアバイアを活用</p> </div> </div> </div> </div> </div>  </div> <div class="resources globalComponent resources--shadow simplebar aem-GridColumn aem-GridColumn--default--12">    <div class="resources__wrapper" style="border-image: url(/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/FY24-resources--full-feather.jpg) 1 stretch;"> <h2 class="resources__title">参照資料 </h2> <div class="resources__card-block simplebar-block"> <div class="resources__card-block-inner"> <div class="resources__card"> <a href="javascript:void(0)" class="vidyardTriggerElement" data-uuid="3wVBjynTNsDmTrGxDxcSYt" target="_self"> <div class="resources__card-inner">  <div 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