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</div> </div> </div> </div> <div id="main-wrapper"> <div id="main" class="clearfix"> <div id="content" class="column"> <div class="inside"> <a id="main-content"></a> <div class="tabs"></div> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div id="node-176" class="node node-page slider-secondary clearfix" about="/where-do-i-start" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="Where Do I Start?" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><div class="wysiwyg_twocols layout--70-30"> <div class="wysiwyg_twocols--first bg--transparent"> <h3>Please call us to make an appointment.</h3> <p>Any individual may confidentially call the Office of the Ombuds at any point in a conflict or difficult situation. You may call as an initial starting point when you are not sure what to do. You may also initiate a call on behalf of a group (i.e., a manager interested in a group facilitation or training).</p> <p>In a climate of organizational change and reduced resources, increased stress and misunderstandings can arise. Confidential consultation, conflict coaching, mediation, and training are particularly effective ways to improve the morale and functioning of a work unit.</p> </div> <div class="wysiwyg_twocols--second bg--light-gray"> <h3>For Appointments</h3> <p>Call <strong>(415) 502-9600</strong></p> <p><em>In order to protect confidentiality, the Office of the Ombuds prefers to conduct business in person or by phone rather than e-mail as electronic communications are not always private</em>.</p> </div> </div> <p> </p> <div class="wysiwyg_twocols layout--50-50"> <div class="wysiwyg_twocols--first white bg--interactive-blue"> <h3 class="white">When to Call</h3> <p>Consider contacting us as early in the development of conflict as possible, regardless of whether those involved have made any attempt to address the current (or pre‐existing) conflict. When conflict can be resolved at the lowest level it benefits everyone. Most conflicts or disputes involve troubled communication, working relationships or interpersonal issues and can benefit from our services.</p> <p>Situations which may benefit from our services include the following:</p> <ul> <li>Two people in a reporting relationship have different expectations to meet the job requirements.</li> <li>A team member experiences a lack of respect or recognition for their contribution, including authorship issues, team-developed products, or input to the work environment.</li> <li>A manager identifies that workplace bullying is going on, and wants help bringing the topic to the work group and developing a communication protocol.</li> <li>An employee has concerns about how they are being treated.</li> <li>A leader wants to improve their conflict competence or feedback delivery skills.</li> <li>Two colleagues do everything differently, do not understand how the other way can work, and feel the tension escalating.</li> <li>A manager or leader sees that their group could work better together and wants help identifying ways for the group to build trust, communicate better, and address conflict constructively.</li> </ul> </div> <div class="wysiwyg_twocols--second bg--light-blue"> <h3>What to Expect</h3> <h6><strong>Initial Contact</strong></h6> <h6></h6> <p>When you contact the Office of the Ombuds, we'll schedule an in-person, Zoom, or phone appointment for you to meet with an Ombuds. You may reach our office at (415) 502-9600.</p> <p><strong>The Core of the Visit Is a Conversation</strong></p> <p>Your visit with the Ombuds is a voluntary, confidential opportunity for you to explore your workplace situation without being judged. This is an opportunity to have a neutral sounding board and a skilled listener with no agenda for you or your situation. During the conversation, the Ombuds can:</p> <ul> <li>Help sort through your concerns to help you identify what matters most and to identify your priorities going forward</li> <li>Help you to consider the perspectives of other stakeholders</li> <li>Coach you on how to express concerns and ideas constructively</li> <li>Coach you on available policies and resources for guidance in moving forward</li> </ul> <p>As this is an informal process, the next steps are up to you. Some people have a plan for moving forward after the first visit, and some meet with us several times as options unfold.</p> </div> </div> <h2>Patient Matters</h2> <p>For issues related to patient concerns, please contact the <a data-content="http://www.ucsfhealth.org/services/patient_relations/" data-type="external" href="http://www.ucsfhealth.org/services/patient_relations/" rel="nofollow" target="_blank">UCSF Health Patient Relations Office</a> at (415) 353-1936.</p> </div></div></div> </div> </div> </div> </div> </div> </div> </div> <div id="sidebar" class="column"> </div> </div></div> <div id="footer"> <div class="section"> <div class="region region-footer"> <div id="block-block-16" class="block block-block"> <div class="content"> <div class="wysiwyg_twocols layout--70-30"> <div class="wysiwyg_twocols--first bg--transparent"> <h2 style="font-size: 22px; margin-top: 5px; margin-bottom: 5px;">UCSF Office of the Ombuds</h2> <p> </p> <p style="margin:0in"><em><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">The Office of the Ombuds welcomes everyone, including individuals with disabilities and language needs. </span></span></span></span></em></p> <p style="margin:0in"><em><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Please let us know </span></span></span></span></em><em><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">if you would like an accommodation for your meeting.</span></span></span></span></em></p> </div> <div class="wysiwyg_twocols--second bg--transparent"> <p>UCSF Office of the Ombuds<br /> 490 Illinois Street, 6th Floor<br /> San Francisco, CA 94158</p> <p> </p> <p><a href="/contact-us">Contact Us</a> — 8:30am to 5pm.</p> <p>Phone: (415) 502-9600<br /> </p> <p style="margin:0in"> </p> </div> </div> </div> </div> </div> <div class="footer-bottom"> <nav aria-label="Footer Navigation" class="footer--navigation"> <ul> <li><a href="https://www.ucsf.edu/accessibility-resources">Accessibility</a></li> <li><a href="https://www.ucsf.edu/website-privacy-policy">Privacy Policy</a></li> <li><a href="https://websites.ucsf.edu/website-terms-use">Terms of Use </a></li> <li><a href="https://websites.ucsf.edu/azlist">A-Z Website List</a></li> </ul> </nav> <div class="footer--copyright"> <p>© 2024 The Regents of the University of California</p> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> /*<![CDATA[*/ (function() { var sz = document.createElement('script'); sz.type = 'text/javascript'; sz.async = true; sz.src = '//siteimproveanalytics.com/js/siteanalyze_8343.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sz, s); })(); /*]]>*/ </script> </body> </html>