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G. Tomas M. Hult - Google Scholar
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id="gs_md_err" style="display:none">The system can't perform the operation now. Try again later.</div><div id="gs_md_s"></div><div data-h="0" class="gs_md_wnw gs_md_ds"><div id="gsc_md_hist" class="gs_md_d gs_md_ds gs_ttzi" role="dialog" tabindex="-1" aria-labelledby="gsc_md_hist-t" data-wfc="gsc_md_hist-x"><div class="gs_md_hdr"><a href="javascript:void(0)" id="gsc_md_hist-x" role="button" aria-label="Cancel" data-mdx="gsc_md_hist" class="gs_btnCLS gs_md_x gs_md_hdr_c gs_in_ib gs_btn_lrge"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl"></span></a><h2 id="gsc_md_hist-t" class="gs_md_hdr_t">Citations per year</h2><div class="gs_md_hdr_b"></div></div><div id="gsc_md_hist-bdy" class="gs_md_bdy"><style>#gsc_md_hist{width:80%;max-width:386px;}#gsc_md_hist_c{position:relative;width:100%;}</style><div id="gsc_md_hist_c"></div></div></div></div><div data-h="600" class="gs_md_wnw gs_md_ds gs_md_wmw"><div id="gsc_md_cbyd" class="gs_md_d gs_md_ds gs_ttzi" role="dialog" tabindex="-1" aria-labelledby="gsc_md_cbyd-t" data-cid="gsc_md_cbyd_l" data-wfc="gsc_md_cbyd-x"><div class="gs_md_hdr"><a href="javascript:void(0)" id="gsc_md_cbyd-x" role="button" aria-label="Cancel" data-mdx="gsc_md_cbyd" class="gs_btnCLS gs_md_x gs_md_hdr_c gs_in_ib gs_btn_lrge"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl"></span></a><h2 id="gsc_md_cbyd-t" class="gs_md_hdr_t">Duplicate citations</h2><div class="gs_md_hdr_b"></div></div><div id="gsc_md_cbyd-bdy" class="gs_md_bdy"><form id="gsc_md_cbyd_f" action="/citations?hl=en&user=tzQFQZUAAAAJ&view_op=list_works" method="post"><input type="hidden" name="s" value=""><div class="gs_md_lbl">The following articles are merged in Scholar. Their <a id="gsc_md_cbyd_c" href="javascript:void(0)">combined citations</a> are counted only for the first article.</div><div id="gsc_md_cbyd_l"></div></form></div></div></div><div data-h="600" class="gs_md_wnw gs_md_ds gs_md_wmw"><div id="gsc_md_cbym" class="gs_md_d gs_md_ds gs_ttzi" role="dialog" tabindex="-1" aria-labelledby="gsc_md_cbym-t" data-cid="gsc_md_cbym_l" data-wfc="gsc_md_cbym-x"><div class="gs_md_hdr"><a href="javascript:void(0)" id="gsc_md_cbym-x" role="button" aria-label="Cancel" data-mdx="gsc_md_cbym" class="gs_btnCLS gs_md_x gs_md_hdr_c gs_in_ib gs_btn_lrge"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl"></span></a><h2 id="gsc_md_cbym-t" class="gs_md_hdr_t">Merged citations</h2><div class="gs_md_hdr_b"></div></div><div id="gsc_md_cbym-bdy" class="gs_md_bdy"><div class="gs_md_lbl">This "Cited by" count includes citations to the following articles in Scholar. The ones marked <span id="gsc_md_cbym_s">*</span> may be different from the article in the profile.</div><div id="gsc_md_cbym_l" data-act="/citations?hl=en&user=tzQFQZUAAAAJ&view_op=list_works"></div></div></div></div><div data-h="900" class="gs_md_wnw gs_md_ds gs_md_wmw"><div id="gsc_md_cod" class="gs_md_d gs_md_ds gs_ttzi gsc_cod_lc" role="dialog" tabindex="-1" aria-labelledby="gsc_md_cod-t" data-cid="gsc_cods_res" data-wfc="gsc_md_cod-x"><div class="gs_md_hdr"><a href="javascript:void(0)" id="gsc_md_cod-x" role="button" aria-label="Cancel" data-mdx="gsc_md_cod" class="gs_btnCLS gs_md_x gs_md_hdr_c gs_in_ib gs_btn_lrge"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl"></span></a><h2 id="gsc_md_cod-t" class="gs_md_hdr_t"><span id="gsc_cod_t"><span id="gsc_cod_tadd">Add co-authors</span><span id="gsc_cod_tedit">Co-authors</span><a id="gsc_cod_trev" href="javascript:void(0)" data-txt="Review" data-lim="Limit reached"></a></span></h2><div class="gs_md_hdr_b"><button type="button" id="gsc_cod_done" aria-label="Add co-authors" disabled class="gs_btnDNW gs_in_ib gs_btn_act gs_btn_half gs_btn_lsb"><span class="gs_wr"><span class="gs_ico"></span><span class="gs_lbl"></span></span></button></div></div><div id="gsc_md_cod-bdy" class="gs_md_bdy"><div id="gsc_cods_urls" class="gsc_cods_hide" data-ls="" data-lc="/citations?view_op=list_colleagues&hl=en&json=&user=tzQFQZUAAAAJ" data-sa=""></div><form id="gsc_cods_save" action="" method="POST"><input type="hidden" name="colleague_add"><input type="hidden" name="colleague_del"></form><div id="gsc_cods_res"></div></div></div></div><div data-h="800" class="gs_md_wnw gs_md_ds gs_md_wmw"><div id="gs_md_cita-d" class="gs_md_d gs_md_ds gs_ttzi" role="dialog" tabindex="-1" aria-labelledby="gs_md_cita-d-t" data-cid="gs_md_cita-l" data-wfc="gs_md_cita-d-x"><div class="gs_md_hdr"><a href="javascript:void(0)" id="gs_md_cita-d-x" role="button" aria-label="Cancel" data-mdx="gs_md_cita-d" class="gs_btnCLS gs_md_x gs_md_hdr_c gs_in_ib gs_btn_lrge"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl"></span></a><h2 id="gs_md_cita-d-t" class="gs_md_hdr_t"></h2><div class="gs_md_hdr_b"><button type="button" id="gs_md_cita-b-save" aria-label="Save" class="gs_btnDNW gs_in_ib gs_btn_act gs_btn_half gs_btn_lsb"><span class="gs_wr"><span class="gs_ico"></span><span class="gs_lbl"></span></span></button></div></div><div id="gs_md_cita-d-bdy" class="gs_md_bdy"><style>#gs_md_cita-d{width:90%;max-width:1000px;}.gs_el_ph #gs_md_cita-d{width:100%;max-width:none;}#gs_md_cita-d .gs_md_prg{min-height:600px;}</style><div id="gs_md_cita-l" aria-live="assertive"></div></div></div></div><div data-h="0" class="gs_md_wnw gs_md_ds gs_md_wmw"><div id="gsc_md_fol" class="gs_md_d gs_md_ds gs_ttzi" role="dialog" tabindex="-1" aria-labelledby="gsc_md_fol-t" data-wfc="gsc_md_fol-x"><div class="gs_md_hdr"><a href="javascript:void(0)" id="gsc_md_fol-x" role="button" aria-label="Cancel" data-mdx="gsc_md_fol" class="gs_btnCLS gs_md_x gs_md_hdr_c gs_in_ib gs_btn_lrge"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl"></span></a><h2 id="gsc_md_fol-t" class="gs_md_hdr_t">Follow</h2><div class="gs_md_hdr_b"></div></div><div id="gsc_md_fol-bdy" class="gs_md_bdy"><form method="post" id="gsc_fol_f" action="/citations?hl=en&user=tzQFQZUAAAAJ&view_op=list_works"><input type="hidden" name="xsrf" value="ADIE8skAAAAAZ0OBbeFuKqs2qZZpqcKSdM39-QM"><input type="hidden" name="user" value="tzQFQZUAAAAJ"><div id="gsc_fol_inp"></div><div id="gsc_fol_cb"><div class="gsc_fol_cr"><a href="javascript:void(0)" id="gsc_fol_a" role="checkbox" aria-checked="false" data-s="0" class="gs_cb_gen gs_in_cb"><span class="gs_lbl">New articles by this author</span><span class="gs_chk"></span><span class="gs_cbx"></span></a></div><div class="gsc_fol_cr"><a href="javascript:void(0)" id="gsc_fol_c" role="checkbox" aria-checked="false" data-s="0" 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class="gs_lbl">My profile</span></a><a href="/scholar?scilib=1&hl=en" role="menuitem" class="gs_btnL gs_in_ib gs_md_li gs_md_lix gs_in_gray"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl">My library</span></a><a href="/citations?view_op=metrics_intro&hl=en" role="menuitem" class="gs_btnJ gs_in_ib gs_md_li gs_md_lix gs_in_gray"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl">Metrics</span></a><a href="/scholar_alerts?view_op=list_alerts&hl=en" role="menuitem" class="gs_btnM gs_in_ib gs_md_li gs_md_lix gs_in_gray"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl">Alerts</span></a></div><div class="gs_hdr_drw_sec"><a href="/scholar_settings?hl=en" role="menuitem" class="gs_btnP gs_in_ib gs_md_li gs_md_lix gs_in_gray"><span class="gs_ico"></span><span class="gs_ia_notf"></span><span class="gs_lbl">Settings</span></a></div></div><div id="gs_hdr_drw_bot" class="gs_hdr_drw_sec"><a 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id="gsc_rsb_cit" role="region" aria-labelledby="gsc_prf_t-cit"><h3 class="gsc_rsb_header"><span class="gsc_rsb_title">Cited by</span><button type="button" id="gsc_hist_opn" class=" gs_btn_flat gs_btn_flact gs_btn_lrge gs_btn_half gs_btn_lsu gsc_rsb_action"><span class="gs_wr"><span class="gs_lbl">View all</span></span></button></h3><table id="gsc_rsb_st"><thead><tr><th class="gsc_rsb_sth"></th><th class="gsc_rsb_sth">All</th><th class="gsc_rsb_sth">Since 2019</th></tr></thead><tbody><tr><td class="gsc_rsb_sc1"><a href="javascript:void(0)" class="gsc_rsb_f gs_ibl" title="This is the number of citations to all publications. The second column has the "recent" version of this metric which is the number of new citations in the last 5 years to all publications.">Citations</a></td><td class="gsc_rsb_std">143308</td><td class="gsc_rsb_std">87916</td></tr><tr><td class="gsc_rsb_sc1"><a href="javascript:void(0)" class="gsc_rsb_f gs_ibl" title="h-index is the largest number h such that h publications have at least h citations. The second column has the "recent" version of this metric which is the largest number h such that h publications have at least h new citations in the last 5 years.">h-index</a></td><td class="gsc_rsb_std">107</td><td class="gsc_rsb_std">82</td></tr><tr><td class="gsc_rsb_sc1"><a href="javascript:void(0)" class="gsc_rsb_f gs_ibl" title="i10-index is the number of publications with at least 10 citations. The second column has the "recent" version of this metric which is the number of publications that have received at least 10 new citations in the last 5 years.">i10-index</a></td><td class="gsc_rsb_std">246</td><td class="gsc_rsb_std">204</td></tr></tbody></table><style>.gsc_g_t{position:absolute;bottom:0;color:#777;font-size:11px;}.gsc_g_a{position:absolute;bottom:13px;width:15px;background:#777;}.gsc_g_a:hover,.gsc_g_a:focus,.gsc_g_a:active{text-decoration:none;cursor:default;}.gsc_g_al{position:absolute;bottom:15px;left:7px;color:#222;background:white;font-size:11px;padding:1px;border:1px solid #777;border-radius:1px;visibility:hidden;opacity:0;transition:opacity .218s,visibility 0s .218s;}.gsc_g_a:hover .gsc_g_al,.gsc_g_a:focus .gsc_g_al,.gsc_g_a:active .gsc_g_al{visibility:visible;opacity:1;transition:all 0s;}#gsc_md_hist{max-width:810px;}.gsc_md_hist_w{position:relative;overflow:hidden;margin-right:43px;}.gs_md_bdy .gsc_md_hist_w,.gs_el_ph .gsc_md_hist_w,.gs_el_ta .gsc_md_hist_w{overflow-x:auto;padding-bottom:16px;}.gsc_md_hist_b{position:relative;height:174px;width:100%;}.gsc_md_hist_b .gsc_g_a{bottom:auto;}.gsc_md_hist_b .gsc_g_t{bottom:auto;top:161px;}.gsc_md_hist_b:after{position:absolute;right:760px;content:"\00A0";}.gsc_g_hist_x{position:relative;margin-right:45px;}.gsc_g_hist_xl{position:absolute;right:8px;width:35px;}.gs_el_ta .gsc_g_hist_xl,.gs_el_ph .gsc_g_hist_xl{right:16px;}.gsc_g_hist_wrp{padding-top:32px;position:relative;}.gs_el_ta .gsc_g_hist_wrp,.gs_el_ph .gsc_g_hist_wrp{padding-right:8px;}.gs_md_bdy .gsc_g_hist_wrp{border-top:0;}.gs_el_tc .gs_md_bdy .gsc_g_hist_wrp:after,.gs_el_tc.gs_el_ph .gsc_g_hist_wrp:after,.gs_el_tc.gs_el_ta .gsc_g_hist_wrp:after{display:block;content:"";position:absolute;z-index:100;top:0;left:0;width:20px;height:100%;background-image:linear-gradient(to left,rgba(255,255,255,0),rgba(255,255,255,1) 80%);}.gsc_g_x,.gsc_g_xt{position:absolute;left:0;border-bottom:1px solid #eee;width:100%;text-align:right;}.gsc_g_x{border-bottom:1px solid #eee;}.gsc_g_xtl{position:absolute;color:#777;}.gsc_g_gtr{position:absolute;}.gsc_g_a:last-child .gsc_g_al{right:0;left:auto;}</style><div class="gsc_g_hist_wrp" dir="rtl"><div class="gsc_g_hist_x"><div class="gsc_g_x" style="top:160px;"></div><div class="gsc_g_xt" style="top:0px;"></div><div class="gsc_g_xt" style="top:80px;"></div><div class="gsc_g_xt" style="top:120px;"></div><div class="gsc_g_xt" style="top:40px;"></div></div><div class="gsc_g_hist_xl"><div class="gsc_g_xtl" style="top:153px;">0</div><div class="gsc_g_xtl" style="top:-7px;">19000</div><div class="gsc_g_xtl" style="top:73px;">9500</div><div class="gsc_g_xtl" style="top:113px;">4750</div><div class="gsc_g_xtl" style="top:33px;">14250</div></div><div class="gsc_md_hist_w"><div class="gsc_md_hist_b"><span class="gsc_g_t" style="right:707px">2002</span><span class="gsc_g_t" style="right:675px">2003</span><span class="gsc_g_t" style="right:643px">2004</span><span class="gsc_g_t" style="right:611px">2005</span><span class="gsc_g_t" style="right:579px">2006</span><span class="gsc_g_t" style="right:547px">2007</span><span class="gsc_g_t" style="right:515px">2008</span><span class="gsc_g_t" style="right:483px">2009</span><span class="gsc_g_t" style="right:451px">2010</span><span class="gsc_g_t" style="right:419px">2011</span><span class="gsc_g_t" style="right:387px">2012</span><span class="gsc_g_t" style="right:355px">2013</span><span class="gsc_g_t" style="right:323px">2014</span><span class="gsc_g_t" style="right:291px">2015</span><span class="gsc_g_t" style="right:259px">2016</span><span class="gsc_g_t" style="right:227px">2017</span><span class="gsc_g_t" style="right:195px">2018</span><span class="gsc_g_t" style="right:163px">2019</span><span class="gsc_g_t" style="right:131px">2020</span><span class="gsc_g_t" style="right:99px">2021</span><span class="gsc_g_t" style="right:67px">2022</span><span class="gsc_g_t" style="right:35px">2023</span><span class="gsc_g_t" style="right:3px">2024</span><a href="javascript:void(0)" class="gsc_g_a" style="right:712px;top:157px;height:3px;z-index:23"><span class="gsc_g_al">381</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:680px;top:157px;height:3px;z-index:22"><span class="gsc_g_al">474</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:648px;top:155px;height:5px;z-index:21"><span class="gsc_g_al">596</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:616px;top:154px;height:6px;z-index:20"><span class="gsc_g_al">829</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:584px;top:151px;height:9px;z-index:19"><span class="gsc_g_al">1093</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:552px;top:148px;height:12px;z-index:18"><span class="gsc_g_al">1447</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:520px;top:145px;height:15px;z-index:17"><span class="gsc_g_al">1851</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:488px;top:142px;height:18px;z-index:16"><span class="gsc_g_al">2167</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:456px;top:140px;height:20px;z-index:15"><span class="gsc_g_al">2467</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:424px;top:134px;height:26px;z-index:14"><span class="gsc_g_al">3119</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:392px;top:132px;height:28px;z-index:13"><span class="gsc_g_al">3344</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:360px;top:129px;height:31px;z-index:12"><span class="gsc_g_al">3763</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:328px;top:122px;height:38px;z-index:11"><span class="gsc_g_al">4530</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:296px;top:115px;height:45px;z-index:10"><span class="gsc_g_al">5380</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:264px;top:105px;height:55px;z-index:9"><span class="gsc_g_al">6541</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:232px;top:101px;height:59px;z-index:8"><span class="gsc_g_al">7117</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:200px;top:89px;height:71px;z-index:7"><span class="gsc_g_al">8453</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:168px;top:74px;height:86px;z-index:6"><span class="gsc_g_al">10260</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:136px;top:60px;height:100px;z-index:5"><span class="gsc_g_al">11983</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:104px;top:47px;height:113px;z-index:4"><span class="gsc_g_al">13511</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:72px;top:29px;height:131px;z-index:3"><span class="gsc_g_al">15648</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:40px;top:6px;height:154px;z-index:2"><span class="gsc_g_al">18404</span></a><a href="javascript:void(0)" class="gsc_g_a" style="right:8px;top:14px;height:146px;z-index:1"><span class="gsc_g_al">17421</span></a></div></div></div></div><div class="gsc_rsb_s gsc_prf_pnl" id="gsc_rsb_co" role="region" aria-labelledby="gsc_prf_t-ath"><h3 class="gsc_rsb_header"><span class="gsc_rsb_title">Co-authors</span><button type="button" id="gsc_coauth_opn" class=" gs_btn_flat gs_btn_flact gs_btn_lrge gs_btn_half gs_btn_lsu gsc_rsb_action"><span class="gs_wr"><span class="gs_lbl">View all</span></span></button></h3><ul class="gsc_rsb_a"><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-jMVuQpsAAAAJ-img{width:18px;height:32px;}.gs_el_ta #gsc_rsb-jMVuQpsAAAAJ-img,.gs_el_ph #gsc_rsb-jMVuQpsAAAAJ-img{width:32px;height:56px;}</style><span id="gsc_rsb-jMVuQpsAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Joseph F. Hair, Jr." sizes="(max-width:981px) 32px,18px" src="/scholar/images/cleardot.gif" id="gsc_rsb-jMVuQpsAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=jMVuQpsAAAAJ&citpid=1" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=jMVuQpsAAAAJ&citpid=1 18w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=jMVuQpsAAAAJ&citpid=1 32w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=jMVuQpsAAAAJ&citpid=1 72w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=jMVuQpsAAAAJ&hl=en">Joseph F. Hair, Jr.</a><span class="gsc_rsb_a_ext">University of South Alabama, Cleverdon Chair of Business</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at southalabama.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-y5F176wAAAAJ-img{width:32px;height:21px;}.gs_el_ta #gsc_rsb-y5F176wAAAAJ-img,.gs_el_ph #gsc_rsb-y5F176wAAAAJ-img{width:56px;height:37px;}</style><span id="gsc_rsb-y5F176wAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Christian M. Ringle" sizes="(max-width:981px) 56px,32px" src="/scholar/images/cleardot.gif" id="gsc_rsb-y5F176wAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=y5F176wAAAAJ&citpid=3" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=y5F176wAAAAJ&citpid=3 32w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=y5F176wAAAAJ&citpid=3 56w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=y5F176wAAAAJ&citpid=3 128w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=y5F176wAAAAJ&hl=en">Christian M. Ringle</a><span class="gsc_rsb_a_ext">Professor of Management, Hamburg University of Technology, Technische Universität Hamburg, TUHH</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at tuhh.de</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-KnnmEP4AAAAJ-img{width:32px;height:32px;}.gs_el_ta #gsc_rsb-KnnmEP4AAAAJ-img,.gs_el_ph #gsc_rsb-KnnmEP4AAAAJ-img{width:56px;height:56px;}</style><span id="gsc_rsb-KnnmEP4AAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Marko Sarstedt" sizes="(max-width:981px) 56px,32px" src="/scholar/images/cleardot.gif" id="gsc_rsb-KnnmEP4AAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=KnnmEP4AAAAJ&citpid=11" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=KnnmEP4AAAAJ&citpid=11 32w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=KnnmEP4AAAAJ&citpid=11 56w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=KnnmEP4AAAAJ&citpid=11 128w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=KnnmEP4AAAAJ&hl=en">Marko Sarstedt</a><span class="gsc_rsb_a_ext">Ludwig-Maximilians-University Munich</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at lmu.de</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-iTNxaBkAAAAJ-img{width:25px;height:32px;}.gs_el_ta #gsc_rsb-iTNxaBkAAAAJ-img,.gs_el_ph #gsc_rsb-iTNxaBkAAAAJ-img{width:43px;height:56px;}</style><span id="gsc_rsb-iTNxaBkAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Dave Ketchen" sizes="(max-width:981px) 43px,25px" src="/scholar/images/cleardot.gif" id="gsc_rsb-iTNxaBkAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=iTNxaBkAAAAJ&citpid=3" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=iTNxaBkAAAAJ&citpid=3 25w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=iTNxaBkAAAAJ&citpid=3 43w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=iTNxaBkAAAAJ&citpid=3 99w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=iTNxaBkAAAAJ&hl=en">Dave Ketchen</a><span class="gsc_rsb_a_ext">Harbert Eminent Scholar, Auburn University</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at auburn.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-RobQWt8AAAAJ-img{width:32px;height:32px;}.gs_el_ta #gsc_rsb-RobQWt8AAAAJ-img,.gs_el_ph #gsc_rsb-RobQWt8AAAAJ-img{width:56px;height:56px;}</style><span id="gsc_rsb-RobQWt8AAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Robert F. Hurley" sizes="(max-width:981px) 56px,32px" src="/scholar/images/cleardot.gif" id="gsc_rsb-RobQWt8AAAAJ-img" class="gs_pp_df" data-src="/citations/images/avatar_scholar_56.png" data-srcset="/citations/images/avatar_scholar_32.png 32w,/citations/images/avatar_scholar_56.png 56w,/citations/images/avatar_scholar_128.png 128w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=RobQWt8AAAAJ&hl=en">Robert F. Hurley</a><span class="gsc_rsb_a_ext">Fordham University</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at fordham.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-mChGYJcAAAAJ-img{width:21px;height:32px;}.gs_el_ta #gsc_rsb-mChGYJcAAAAJ-img,.gs_el_ph #gsc_rsb-mChGYJcAAAAJ-img{width:37px;height:56px;}</style><span id="gsc_rsb-mChGYJcAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="OC Ferrell" sizes="(max-width:981px) 37px,21px" src="/scholar/images/cleardot.gif" id="gsc_rsb-mChGYJcAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=mChGYJcAAAAJ&citpid=2" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=mChGYJcAAAAJ&citpid=2 21w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=mChGYJcAAAAJ&citpid=2 37w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=mChGYJcAAAAJ&citpid=2 85w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=mChGYJcAAAAJ&hl=en">OC Ferrell</a><span class="gsc_rsb_a_ext">James T. Pursell, Sr. Eminent Scholar in Ethics, Auburn University</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at auburn.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-EQtirXgAAAAJ-img{width:21px;height:32px;}.gs_el_ta #gsc_rsb-EQtirXgAAAAJ-img,.gs_el_ph #gsc_rsb-EQtirXgAAAAJ-img{width:37px;height:56px;}</style><span id="gsc_rsb-EQtirXgAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Forrest V. Morgeson III" sizes="(max-width:981px) 37px,21px" src="/scholar/images/cleardot.gif" id="gsc_rsb-EQtirXgAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=EQtirXgAAAAJ&citpid=3" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=EQtirXgAAAAJ&citpid=3 21w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=EQtirXgAAAAJ&citpid=3 37w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=EQtirXgAAAAJ&citpid=3 85w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=EQtirXgAAAAJ&hl=en">Forrest V. Morgeson III</a><span class="gsc_rsb_a_ext">Department of Marketing, Michigan State University</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at msu.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-5QiGa6gAAAAJ-img{width:26px;height:32px;}.gs_el_ta #gsc_rsb-5QiGa6gAAAAJ-img,.gs_el_ph #gsc_rsb-5QiGa6gAAAAJ-img{width:45px;height:56px;}</style><span id="gsc_rsb-5QiGa6gAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Brian R. Chabowski" sizes="(max-width:981px) 45px,26px" src="/scholar/images/cleardot.gif" id="gsc_rsb-5QiGa6gAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=5QiGa6gAAAAJ&citpid=6" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=5QiGa6gAAAAJ&citpid=6 26w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=5QiGa6gAAAAJ&citpid=6 45w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=5QiGa6gAAAAJ&citpid=6 102w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=5QiGa6gAAAAJ&hl=en">Brian R. Chabowski</a><span class="gsc_rsb_a_ext">Professor of Marketing, The University of Tulsa</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at utulsa.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-jVXA0pIAAAAJ-img{width:24px;height:32px;}.gs_el_ta #gsc_rsb-jVXA0pIAAAAJ-img,.gs_el_ph #gsc_rsb-jVXA0pIAAAAJ-img{width:42px;height:56px;}</style><span id="gsc_rsb-jVXA0pIAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Claes Fornell" sizes="(max-width:981px) 42px,24px" src="/scholar/images/cleardot.gif" id="gsc_rsb-jVXA0pIAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=jVXA0pIAAAAJ&citpid=3" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=jVXA0pIAAAAJ&citpid=3 24w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=jVXA0pIAAAAJ&citpid=3 42w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=jVXA0pIAAAAJ&citpid=3 96w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=jVXA0pIAAAAJ&hl=en">Claes Fornell</a><span class="gsc_rsb_a_ext">Chairman and Founder, American Customer Satisfaction Index</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at umich.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-kcFXpnAAAAAJ-img{width:30px;height:32px;}.gs_el_ta #gsc_rsb-kcFXpnAAAAAJ-img,.gs_el_ph #gsc_rsb-kcFXpnAAAAAJ-img{width:53px;height:56px;}</style><span id="gsc_rsb-kcFXpnAAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Michael K. Brady" sizes="(max-width:981px) 53px,30px" src="/scholar/images/cleardot.gif" id="gsc_rsb-kcFXpnAAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=kcFXpnAAAAAJ&citpid=2" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=kcFXpnAAAAAJ&citpid=2 30w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=kcFXpnAAAAAJ&citpid=2 53w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=kcFXpnAAAAAJ&citpid=2 85w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=kcFXpnAAAAAJ&hl=en">Michael K. Brady</a><span class="gsc_rsb_a_ext">Department of Marketing, Florida State University</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at fsu.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-6nMW9M8AAAAJ-img{width:32px;height:32px;}.gs_el_ta #gsc_rsb-6nMW9M8AAAAJ-img,.gs_el_ph #gsc_rsb-6nMW9M8AAAAJ-img{width:56px;height:56px;}</style><span id="gsc_rsb-6nMW9M8AAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Jeannette A. Mena" sizes="(max-width:981px) 56px,32px" src="/scholar/images/cleardot.gif" id="gsc_rsb-6nMW9M8AAAAJ-img" class="gs_pp_df" data-src="/citations/images/avatar_scholar_56.png" data-srcset="/citations/images/avatar_scholar_32.png 32w,/citations/images/avatar_scholar_56.png 56w,/citations/images/avatar_scholar_128.png 128w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=6nMW9M8AAAAJ&hl=en">Jeannette A. Mena</a><span class="gsc_rsb_a_ext">Associate Professor of Marketing, University of South Florida</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at usf.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-YJqCIK4AAAAJ-img{width:32px;height:30px;}.gs_el_ta #gsc_rsb-YJqCIK4AAAAJ-img,.gs_el_ph #gsc_rsb-YJqCIK4AAAAJ-img{width:56px;height:53px;}</style><span id="gsc_rsb-YJqCIK4AAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Neil A. Morgan" sizes="(max-width:981px) 56px,32px" src="/scholar/images/cleardot.gif" id="gsc_rsb-YJqCIK4AAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=YJqCIK4AAAAJ&citpid=3" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=YJqCIK4AAAAJ&citpid=3 32w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=YJqCIK4AAAAJ&citpid=3 56w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=YJqCIK4AAAAJ&citpid=3 128w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=YJqCIK4AAAAJ&hl=en">Neil A. Morgan</a><span class="gsc_rsb_a_ext">Professor of Marketing, University of Wisconsin--Madison</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at wisc.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-DQndhKkAAAAJ-img{width:32px;height:24px;}.gs_el_ta #gsc_rsb-DQndhKkAAAAJ-img,.gs_el_ph #gsc_rsb-DQndhKkAAAAJ-img{width:56px;height:42px;}</style><span id="gsc_rsb-DQndhKkAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Yufei Zhang" sizes="(max-width:981px) 56px,32px" src="/scholar/images/cleardot.gif" id="gsc_rsb-DQndhKkAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=DQndhKkAAAAJ&citpid=2" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=DQndhKkAAAAJ&citpid=2 32w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=DQndhKkAAAAJ&citpid=2 56w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=DQndhKkAAAAJ&citpid=2 128w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=DQndhKkAAAAJ&hl=en">Yufei Zhang</a><span class="gsc_rsb_a_ext">University of Alabama at Birmingham</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at uab.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-cLKO5xEAAAAJ-img{width:31px;height:32px;}.gs_el_ta #gsc_rsb-cLKO5xEAAAAJ-img,.gs_el_ph #gsc_rsb-cLKO5xEAAAAJ-img{width:54px;height:56px;}</style><span id="gsc_rsb-cLKO5xEAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Constantine S. Katsikeas" sizes="(max-width:981px) 54px,31px" src="/scholar/images/cleardot.gif" id="gsc_rsb-cLKO5xEAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=cLKO5xEAAAAJ&citpid=2" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=cLKO5xEAAAAJ&citpid=2 31w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=cLKO5xEAAAAJ&citpid=2 54w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=cLKO5xEAAAAJ&citpid=2 116w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=cLKO5xEAAAAJ&hl=en">Constantine S. Katsikeas</a><span class="gsc_rsb_a_ext">Arnold Ziff Research Chair in Marketing & International Management</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at lubs.leeds.ac.uk</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-fvJAd3kAAAAJ-img{width:32px;height:30px;}.gs_el_ta #gsc_rsb-fvJAd3kAAAAJ-img,.gs_el_ph #gsc_rsb-fvJAd3kAAAAJ-img{width:56px;height:52px;}</style><span id="gsc_rsb-fvJAd3kAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Maria Alejandra Gonzalez-Perez" sizes="(max-width:981px) 56px,32px" src="/scholar/images/cleardot.gif" id="gsc_rsb-fvJAd3kAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=fvJAd3kAAAAJ&citpid=9" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=fvJAd3kAAAAJ&citpid=9 32w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=fvJAd3kAAAAJ&citpid=9 56w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=fvJAd3kAAAAJ&citpid=9 128w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=fvJAd3kAAAAJ&hl=en">Maria Alejandra Gonzalez-Perez</a><span class="gsc_rsb_a_ext">Distinguished Professor of Corporate Sustainability, Universidad EAFIT</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at eafit.edu.co</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-U_LVWxAAAAAJ-img{width:32px;height:32px;}.gs_el_ta #gsc_rsb-U_LVWxAAAAAJ-img,.gs_el_ph #gsc_rsb-U_LVWxAAAAAJ-img{width:56px;height:56px;}</style><span id="gsc_rsb-U_LVWxAAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Udit Sharma" sizes="(max-width:981px) 56px,32px" src="/scholar/images/cleardot.gif" id="gsc_rsb-U_LVWxAAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=U_LVWxAAAAAJ&citpid=1" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=U_LVWxAAAAAJ&citpid=1 32w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=U_LVWxAAAAAJ&citpid=1 56w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=U_LVWxAAAAAJ&citpid=1 128w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=U_LVWxAAAAAJ&hl=en">Udit Sharma</a><span class="gsc_rsb_a_ext">University of South Florida</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at usf.edu</span><span class="gsc_rsb_tap"><span class="gs_btnPR"><span class="gs_ico"></span></span></span></span></div></li><li><div class="gsc_rsb_aa" tabindex="0"><style>#gsc_rsb-_it49bwAAAAJ-img{width:23px;height:32px;}.gs_el_ta #gsc_rsb-_it49bwAAAAJ-img,.gs_el_ph #gsc_rsb-_it49bwAAAAJ-img{width:40px;height:56px;}</style><span id="gsc_rsb-_it49bwAAAAJ" class="gs_rimg gs_pp_tn gs_pp_mo_sm gsc_rsb_a_pht"><img alt="Irina Kozlenkova" sizes="(max-width:981px) 40px,23px" src="/scholar/images/cleardot.gif" id="gsc_rsb-_it49bwAAAAJ-img" class="gs_pp_df" data-src="https://scholar.googleusercontent.com/citations?view_op=small_photo&user=_it49bwAAAAJ&citpid=3" data-srcset="https://scholar.googleusercontent.com/citations?view_op=tiny_photo&user=_it49bwAAAAJ&citpid=3 23w,https://scholar.googleusercontent.com/citations?view_op=small_photo&user=_it49bwAAAAJ&citpid=3 40w,https://scholar.googleusercontent.com/citations?view_op=view_photo&user=_it49bwAAAAJ&citpid=3 91w"></span><span class="gsc_rsb_a_desc"><a tabindex="-1" href="/citations?user=_it49bwAAAAJ&hl=en">Irina Kozlenkova</a><span class="gsc_rsb_a_ext">University of Virginia</span><span class="gsc_rsb_a_ext gsc_rsb_a_ext2">Verified email at virginia.edu</span><span class="gsc_rsb_tap"><span 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href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=17917116358086263357,13897479665744867379,5649208901926198940" class="gsc_a_ac gs_ibl">57980</a><span class="gsc_a_m"><a href="javascript:void(0)" class="gsc_a_am" data-eid="tzQFQZUAAAAJ:E5exOps3BD0C">*</a></span></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2021</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:u5HHmVD_uO8C" class="gsc_a_at">Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments</a><div class="gs_gray">JJ Cronin Jr, MK Brady, GTM Hult</div><div class="gs_gray">Journal of retailing 76 (2), 193-218<span class="gs_oph">, 2000</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=5742939058931271551" class="gsc_a_ac gs_ibl">12219</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2000</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:u-x6o8ySG0sC" class="gsc_a_at">Innovation, market orientation, and organizational learning: an integration and empirical examination</a><div class="gs_gray">RF Hurley, GTM Hult</div><div class="gs_gray">Journal of Marketing 62 (3), 42-54<span class="gs_oph">, 1998</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=13148132176715534231" class="gsc_a_ac gs_ibl">7242</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">1998</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:G9rRreC9Hv4C" class="gsc_a_at">International Business: Competing in the Global Marketplace</a><div class="gs_gray">CWL Hill, GTM Hult</div><div class="gs_gray">McGraw-Hill Education<span class="gs_oph">, 2017</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=9799174707069735161" class="gsc_a_ac gs_ibl">4385</a><span class="gsc_a_m"><a href="javascript:void(0)" class="gsc_a_am" data-eid="tzQFQZUAAAAJ:G9rRreC9Hv4C">*</a></span></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2017</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:9yKSN-GCB0IC" class="gsc_a_at">Innovativeness: Its antecedents and impact on business performance</a><div class="gs_gray">GTM Hult, RF Hurley, GA Knight</div><div class="gs_gray">Industrial marketing management 33 (5), 429-438<span class="gs_oph">, 2004</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=12594693663682911214" class="gsc_a_ac gs_ibl">4022</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2004</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:fJljFJTiP-AC" class="gsc_a_at">Common Beliefs and Reality About PLS Comments on Rönkkö and Evermann (2013)</a><div class="gs_gray">RJC Jörg Henseler, Theo K. Dijkstra, Marko Sarstedt, Christian M. Ringle ...</div><div class="gs_gray">Organizational Research Methods 17 (2), 182-209<span class="gs_oph">, 2014</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=3679642380118209396,12168014568086236781" class="gsc_a_ac gs_ibl">3999</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2014</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:B9zx5l6rxUEC" class="gsc_a_at">Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods</a><div class="gs_gray">JF Hair, GTM Hult, CM Ringle, M Sarstedt, KO Thiele</div><div class="gs_gray">Journal of the academy of marketing science 45, 616-632<span class="gs_oph">, 2017</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=15172608447915356108" class="gsc_a_ac gs_ibl">2803</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2017</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:2osOgNQ5qMEC" class="gsc_a_at">Corporate citizenship: Cultural antecedents and business benefits</a><div class="gs_gray">I Maignan, OC Ferrell, GTM Hult</div><div class="gs_gray">Journal of the Academy of marketing science 27, 455-469<span class="gs_oph">, 1999</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=14606637691263719340" class="gsc_a_ac gs_ibl">2144</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">1999</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:d1gkVwhDpl0C" class="gsc_a_at">Does market orientation matter?: A test of the relationship between positional advantage and performance</a><div class="gs_gray">GTM Hult, DJ Ketchen Jr</div><div class="gs_gray">Strategic management journal 22 (9), 899-906<span class="gs_oph">, 2001</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=2767031301281901529" class="gsc_a_ac gs_ibl">1851</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2001</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:qjMakFHDy7sC" class="gsc_a_at">Logistics service quality as a segment-customized process</a><div class="gs_gray">JT Mentzer, DJ Flint, GTM Hult</div><div class="gs_gray">Journal of marketing 65 (4), 82-104<span class="gs_oph">, 2001</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=791043802386871173" class="gsc_a_ac gs_ibl">1621</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2001</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:IjCSPb-OGe4C" class="gsc_a_at">The performance implications of fit among business strategy, marketing organization structure, and strategic behavior</a><div class="gs_gray">EM Olson, SF Slater, GTM Hult</div><div class="gs_gray">Journal of marketing 69 (3), 49-65<span class="gs_oph">, 2005</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=12960335950164230486,11135476065428553621" class="gsc_a_ac gs_ibl">1480</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2005</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:UebtZRa9Y70C" class="gsc_a_at">Bridging organization theory and supply chain management: The case of best value supply chains</a><div class="gs_gray">DJ Ketchen Jr, GTM Hult</div><div class="gs_gray">Journal of operations management 25 (2), 573-580<span class="gs_oph">, 2007</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=5891621680770104473" class="gsc_a_ac gs_ibl">1392</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2007</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:UeHWp8X0CEIC" class="gsc_a_at">An assessment of the use of structural equation modeling in strategic management research</a><div class="gs_gray">CL Shook, DJ Ketchen Jr, GTM Hult, KM Kacmar</div><div class="gs_gray">Strategic management journal 25 (4), 397-404<span class="gs_oph">, 2004</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=771473463431377034,14134100036262954747" class="gsc_a_ac gs_ibl">1335</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2004</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:zYLM7Y9cAGgC" class="gsc_a_at">Information processing, knowledge development, and strategic supply chain performance</a><div class="gs_gray">GTM Hult, DJ Ketchen Jr, SF Slater</div><div class="gs_gray">Academy of management journal 47 (2), 241-253<span class="gs_oph">, 2004</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=17879371000086431084" class="gsc_a_ac gs_ibl">1181</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2004</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:ybgmOu3m07wC" class="gsc_a_at">A primer on partial least squares structural equation modeling (PLS-SEM)</a><div class="gs_gray">JF Hair Junior, GTM Hult, CM Ringle, M Sarstedt</div><div class="gs_gray">Los Angeles: Sage<span class="gs_oph">, 2014</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=15366037669791693182" class="gsc_a_ac gs_ibl">1089</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2014</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:YsMSGLbcyi4C" class="gsc_a_at">Market orientation and performance: an integration of disparate approaches</a><div class="gs_gray">GTM Hult, DJ Ketchen Jr, SF Slater</div><div class="gs_gray">Strategic management journal 26 (12), 1173-1181<span class="gs_oph">, 2005</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=11214072166840478772" class="gsc_a_ac gs_ibl">1005</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2005</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:0EnyYjriUFMC" class="gsc_a_at">Strategic supply chain management: Improving performance through a culture of competitiveness and knowledge development</a><div class="gs_gray">GTM Hult, DJ Ketchen, M Arrfelt</div><div class="gs_gray">Strategic management journal 28 (10), 1035-1052<span class="gs_oph">, 2007</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=8601598742962965244" class="gsc_a_ac gs_ibl">930</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2007</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:xyhAN3YsZoYC" class="gsc_a_at">Global Business Today</a><div class="gs_gray">CWL Hill, GTM Hult</div><div class="gs_gray">McGraw Hill<span class="gs_oph">, 2016</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=1485229796048288211,5766156225039965917" class="gsc_a_ac gs_ibl">884</a><span class="gsc_a_m"><a href="javascript:void(0)" class="gsc_a_am" data-eid="tzQFQZUAAAAJ:xyhAN3YsZoYC">*</a></span></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2016</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:ye4kPcJQO24C" class="gsc_a_at">Total global strategy</a><div class="gs_gray">GS Yip, GTM Hult</div><div class="gs_gray">Prentice Hall PTR<span class="gs_oph">, 2012</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=16207889569100251380" class="gsc_a_ac gs_ibl">860</a><span class="gsc_a_m"><a href="javascript:void(0)" class="gsc_a_am" data-eid="tzQFQZUAAAAJ:ye4kPcJQO24C">*</a></span></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2012</span></td></tr><tr class="gsc_a_tr"><td class="gsc_a_t"><a href="/citations?view_op=view_citation&hl=en&user=tzQFQZUAAAAJ&citation_for_view=tzQFQZUAAAAJ:lLDkS9sB7dAC" class="gsc_a_at">Addressing endogeneity in international marketing applications of partial least squares structural equation modeling</a><div class="gs_gray">GTM Hult, JF Hair Jr, D Proksch, M Sarstedt, A Pinkwart, CM Ringle</div><div class="gs_gray">Journal of International Marketing 26 (3), 1-21<span class="gs_oph">, 2018</span></div></td><td class="gsc_a_c"><a href="https://scholar.google.com/scholar?oi=bibs&hl=en&cites=3092661679770061872" class="gsc_a_ac gs_ibl">810</a></td><td class="gsc_a_y"><span class="gsc_a_h gsc_a_hc gs_ibl">2018</span></td></tr></tbody></table><div id="gsc_a_sp"></div><div id="gsc_a_err" class="gs_alrt">The system can't perform the operation now. 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