SPID HelpDesk

<!DOCTYPE html> <html> <head> <title>SPID HelpDesk</title> <meta http-equiv="Content-Type" content="text/html;charset=UTF-8"/> <meta name="viewport" content="width=device-width, user-scalable=no"> <meta name="theme-color" content="#414a5c"> <link href="./hesk_style.css?v=37" type="text/css" rel="stylesheet"/> <link href="./css/datepicker.css" type="text/css" rel="stylesheet"/> <link href="./css/bootstrap.css?v=37" type="text/css" rel="stylesheet"/> <link href="./css/bootstrap-theme.css?v=37" type="text/css" rel="stylesheet" > <link href="./css/mods-for-hesk.css?v=37" type="text/css" rel="stylesheet"/> <link href="./css/hesk_newStyle.css?v=37" type="text/css" rel="stylesheet"/> <link href="./css/bootstrap-iconpicker.min.css?v=37" rel="stylesheet"> <link href="//netdna.bootstrapcdn.com/font-awesome/4.3.0/css/font-awesome.min.css?v=37" rel="stylesheet"> <link rel="stylesheet" href="./css/octicons.css?v=37" type="text/css"> <link rel="stylesheet" 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class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <a class="navbar-brand" style="padding:5px;" href="https://helpdesk.spid.gov.it"> <div style="float:left"><img src="img/spid-ico-circle-bb.svg" width="40" height=40 alt="SPID" style="margin-right:10px" /></div> <div style="margin-right:20px">SPID <small>HelpDesk</small></div> </a> </div> <div class="navbar-collapse collapse"> <ul class="nav navbar-nav"> <li class="active"><a href="./"><i class="fa fa-home" ></i> Home </a></li> <li class="dropdown"> <a href="#" class="dropdown-toggle" data-toggle="dropdown"><i class="fa fa-ticket" ></i> Ticket <b class="caret"></b></a> <ul class="dropdown-menu"> <li><a href="./index.php?a=add"><i class="fa fa-plus-circle" ></i> Invia un ticket </a></li> <li><a href="./ticket.php"><i class="fa fa-search" ></i> Visualizza ticket </a></li> </ul> </li> <li ><a href="./knowledgebase.php"><i class="fa fa-book" ></i> Base Informativa </a></li>       </ul> </div> </nav> <ol class="breadcrumb"> <li><a href="https://helpdesk.spid.gov.it">HD</a></li> <li class="active">SPID HelpDesk</li> </ol> <div class="row"> <div class="col-md-12"> <div class="alert alert-info"> <i class="fa fa-info-circle"></i> <b>Informazioni sull'utilizzo dell'HelpDesk</b><p>聽</p> <p><strong><em>Per un migliore utilizzo dell'HelpDesk SPID si raccomanda di essere precisi e dettagliati nel richiedere supporto.</em></strong></p> <p><span style="color:#31708f;"><em>Si richiede, inoltre, prima di inviare la richiesta di controllare gli articoli e domande frequenti presenti in questo sistema di supporto o i suggerimenti che verranno forniti durante la scrittura del messaggio.</em></span><br /><br /><span style="color:#31708f;">Categorie riservate ai <span style="text-decoration:underline;">cittadini e imprese</span>:</span></p> <ul> <li><strong>Informazioni generiche su SPID:</strong> <span style="color:#31708f;">per informazioni generali sul Sistema Pubblico di Identit脿 Digitale</span></li> <li><strong>Come ottenere SPID:</strong> <span style="color:#31708f;">per conoscere e avere maggiori dettagli sulle procedure di ottenimento dell'identit脿</span></li> <li><strong>Come utilizzare SPID:</strong> <span style="color:#31708f;">per informazioni sull'utilizzo dell'identit脿 digitale e i servizi attivati</span></li> <li><strong>Problemi con SPID:</strong>聽<span style="color:#31708f;">per segnalare malfunzionamenti o problemi relativi all'identit脿 digitale SPID</span></li> </ul> <p>聽</p> <p><strong><span style="color:#31708f;">Il supporto, invio metadata e richieste di validazione servizi per gestori di servizi (Pubbliche Amministrazioni e Soggetti privati che utilizzano SPID per far accedere utenti) sar脿 erogato tramite "issues" github</span> <span style="color:#31708f;">(</span></strong><strong><span style="color:#0000ff;"><a href="https://github.com/italia/spid" rel="noreferrer" target="_blank"><span style="color:#0000ff;">https://github.com/italia/spid</span></a></span><span style="color:#31708f;">),</span> <span style="color:#31708f;">per maggiori informazioni si invita a leggere la guida</span> <span style="color:#31708f;">all'indirizzo:</span>聽<span style="color:#0000ff;"><a href="https://github.com/italia/spid/blob/master/HOWTO.md" rel="noreferrer" target="_blank"><span style="color:#0000ff;">https://github.com/italia/spid/blob/master/HOWTO.md</span></a></span>.</strong></p> <p>聽</p> <p><span style="color:#31708f;">Per quesiti riguardanti i <strong>gestori di identit脿 digitale SPID</strong>, si prega di contattarli ai rispettivi contatti di assistenza descritti alla</span> <span style="color:#0000ff;"><a title="Aiuto" href="https://www.spid.gov.it/serve-aiuto" rel="noreferrer" target="_blank"><span style="color:#0000ff;">pagina '<strong>Serve Aiuto'</strong> del sito SPID</span></a></span>.</p> </div> <br/> </div> </div> <div class="row"> <div class="col-md-4"> <div class="panel panel-default"> <div class="panel-heading">Visualizza ticket</div> <div class="panel-body"> <form data-toggle="validator" role="form" class="viewTicketSidebar" action="ticket.php" method="get" name="form2"> <div class="form-group"> <br/> <label for="ticketID">Codice del ticket:</label> <input type="text" class="form-control" name="track" id="ticketID" maxlength="20" size="35" value="" data-error="Per favore inserisci il codice del ticket" placeholder="Codice del ticket" required> <div class="help-block with-errors"></div> </div> <div class="form-group"> <label for="emailAddress">Email:</label> <input type="text" class="form-control" name="e" id="emailAddress" size="35" value="" data-error="Per favore inserisci un indirizzo email valido" placeholder="Email" required> <div class="help-block with-errors"></div> </div> <div class="checkbox"> <label for="r"> <input type="checkbox" name="r" value="Y" > Ricorda il mio indirizzo email </label> </div> <input type="submit" value="Visualizza ticket" class="btn btn-default" /><input type="hidden" name="Refresh" value="68957"><input type="hidden" name="f" value="1"> </form> </div> </div> </div> <div class="col-md-8"> <div style="text-align:center"> <form role="form" action="knowledgebase.php" method="get" style="display: inline; margin: 0;" name="searchform"> <div class="input-group"> <input type="text" class="form-control" placeholder="" name="search"> <span class="input-group-btn"> <button class="btn btn-default" type="submit" value="Cerca" title="Cerca">Cerca</button> </span> </div> </form> </div> <br/>  <div id="kb_suggestions" style="display:none"> <img src="./img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom"/> <i>Caricamento dei suggerimenti dalla base informativa...</i> </div> <script language="Javascript" type="text/javascript"> </script>  <br/> <div class="row default-row-margins"> <div class="col-sm-6 col-xs-12"> <a href="index.php?a=add" class="button-link"> <div class="panel panel-default"> <div class="panel-body"> <div class="row"> <div class="col-xs-1"> <img src="img/newTicket.png" alt="Invia un ticket"> </div> <div class="col-xs-11"> <b>Invia un ticket</b><br> Invia una nuova richiesta a un dipartimento </div> </div> </div> </div> </a> </div> <div class="col-sm-6 col-xs-12"> <a href="ticket.php" class="button-link"> <div class="panel panel-default"> <div class="panel-body"> <div class="row"> <div class="col-xs-1"> <img src="img/viewTicket.png" alt="Visualizza ticket esistenti"> </div> <div class="col-xs-11"> <b>Visualizza ticket esistenti</b><br> Visualizza ticket gi脿 inviati </div> </div> </div> </div> </a> </div> </div> <div class="row default-row-margins"> <div class="col-sm-6 col-xs-12"> <a href="knowledgebase.php" class="button-link"> <div class="panel panel-default"> <div class="panel-body"> <div class="row"> <div class="col-xs-1"> <img src="img/knowledgebase.png" alt="Base Informativa"> </div> <div class="col-xs-11"> <b>Base Informativa</b><br> Visualizza l'intera Base Informativa </div> </div> </div> </div> </a> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="text-left">Migliori articoli della Base Informativi</h4> </div> <table border="0" width="100%" class="table table-striped table-fixed"> <thead> <tr> </tr> </thead> <tbody> <tr> <td class="col-xs-8 col-sm-9" colspan="2"> <i class="fa fa-file" ></i> <a href="knowledgebase.php?article=12">Ho perso le mie credenziali SPID, cosa devo fare per recuperarle?</a> </td> </tr> <tr> <td class="col-xs-8 col-sm-9" colspan="2"> <i class="fa fa-file" ></i> <a href="knowledgebase.php?article=7">SPID 猫 gratuito?</a> </td> </tr> <tr> <td class="col-xs-8 col-sm-9" colspan="2"> <i class="fa fa-file" ></i> <a href="knowledgebase.php?article=6">A chi mi devo rivolgere e cosa devo fare per ottenere SPID?</a> </td> </tr> <tr> <td class="col-xs-8 col-sm-9" colspan="2"> <i class="fa fa-file" ></i> <a href="knowledgebase.php?article=14">Quali sono le differenze tra i tre livelli di sicurezza?</a> </td> </tr> <tr> <td class="col-xs-8 col-sm-9" colspan="2"> <i class="fa fa-file" ></i> <a href="knowledgebase.php?article=19">Cosa devo fare per ottenere SPID?</a> </td> </tr> <tr> <td class="col-xs-8 col-sm-9" colspan="2"> <i class="fa fa-file" ></i> <a href="knowledgebase.php?article=20">Posso attivare l'identit脿 per un mio parente?</a> </td> </tr> </tbody> </table> </div> </div> </div> <div class="blankSpace"></div> <div class="footerWithBorder"></div> <div class="blankSpace"></div> </div> <p class="text-center"><a href="shdadmin/" ></a></p> <div style="width:100%;margin-top:40px;margin-bottom:20px;text-align:center;font-weight:bold">AgID - Agenzia per l'Italia Digitale</div><div style="width:100%;margin-top:0px;margin-bottom:20px;text-align:center;font-weight:bold"><a target="_blank" href="https://www.spid.gov.it/privacy-e-note-legali">Privacy Policy</a></div>

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