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myClass Help | UFV.ca
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color: #fff; } </STYLE> </div> </div> <!-- text/headerimage nav 270 [Banner Image] --><!-- text/headerimage --> <div id="masthead-banner" class="hero-unit" > <img alt="" class="img-responsive" src="/media/marketing/headers/campus/abbotsford/Abbotsford-campus.jpg" style="margin:auto; width: 100%;"> </div><!-- /Banner Image Related Branch --> </nav> <header class="main-header"> <div class="container"> <p class="page-title"> myClass Help </p> </div> </header> </div> <div id="pl_inner" class="container"> <div class="row"> <div class="container nobtm"> <div class="breadcrumb nobtm"><a href="/">UFV</a>/<a href="/myclass/">myClass Help</a></div> <div id="quick-links" class="hidden-lg hidden-md"> <ul id="nav-197" class="pale-green"><a target="_self" href="/myclass/brightspace/"><li> Introducing Brightspace</li></a> </ul> </div> </div> <div class="col-md-9 ufv-cb"> <div id="maincontent"></div> <!-- myClass Help --> <h1 class="section-name">myClass Help</h1> <!-- /HEADER --> <!-- CT: Promo Boxes (text.html) :: blue --> <div class="promo-box blue"> <h2>Log into myClass</h2> <p>UFV's online learning space is called myClass. MyClass uses the Blackboard Learn platform. This is where you'll find your online and hybrid courses.</p> <span><a style="color:#fff; padding: 15px; display:inline-block;" target="_blank" href="https://myclass.ufv.ca"> Log in to myClass</a> </span> </div><!-- /promo-box --> <br/> <!-- ct-75-html --> <span id="d.en.1026976"></span> <div class="ct-page-content"> <h2>Welcome to myClass Help</h2> <p><a href="https://myclass.ufv.ca/" target="_blank">MyClass</a> is UFV's online learning environment. Blackboard Learn is the name of the software platform you'll experience when you log into MyClass. You might hear some people refer to Blackboard as our Learning Management System (LMS).</p> <p>If you need support using myClass, you're in the right place! First, browse through the resources we've gathered here for you. If you can't find the answer to your question or issue, UFV's ITS support team is here to help.</p> </div> <div class="pc" style="clear:left; padding-bottom:10px;"></div> <!-- //pg-content --> <!-- ct-75-html --> <span id="d.en.1026981"></span> <div class="ct-page-content"> <p> </p> <div class="well"> <h2>The Learning Management System (LMS) initiative</h2> <p>We are working on implementing a new Learning Management System (LMS) that will improve the learning experience for both UFV students and faculty. This new system will be more streamlined and user-friendly, making it easier to create and access course materials and tools.</p> <p><span class="button-boxed-green">Learn more about the LMS initiative</span></p> </div> </div> <div class="pc" style="clear:left; padding-bottom:10px;"></div> <!-- //pg-content --> <!-- ct-75-html --> <span id="d.en.1029973"></span> <div class="ct-page-content"> <h2 class="right-line">Quick links to resources</h2> <p> </p> </div> <div class="pc" style="clear:left; padding-bottom:10px;"></div> <!-- //pg-content --> <!-- ct-78 admin HTML --> <span id="d.en.987451"></span> <!-- cb:984760 n:264 Text block with left hand icon --> <section class="cb-984760"> <div class="row"> <!-- ct-320 Text block with lefthand icon --> <span id="d.en.1026977"></span> <div class="col-md-6 col-sm-6"> <div class="text-icon wow fadeInUp"> <span class="icon-ar icon-ar-lg"><i class="fa fa-key"></i></span> <div class="text-icon-content"> <!-- original --> <!-- <h3 class="no-margin"><a target="_self" href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/KB/ArticleDet?ID=510" >Logging into MyClass</a></h3> --> <!-- new one --> <h3 class="no-margin ct-320"> <a target="_self" href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/KB/ArticleDet?ID=510" >Logging into MyClass</a> </h3> <p>Not sure how to log in for the first time? See the instructions.</p> </div> </div> </div> <STYLE>h1.ct-320, h2.ct-320, h3.ct-320, h4.ct-320, h5.ct-320, h6.ct-320, p.ct-320 {font-size: 22px;font-weight: 400 !important;margin: 0px;padding: 0px;}</STYLE> <!-- /ct-320 --> <!-- ct-320 Text block with lefthand icon --> <span id="d.en.1026978"></span> <div class="col-md-6 col-sm-6"> <div class="text-icon wow fadeInUp"> <span class="icon-ar icon-ar-lg"><i class="fa fa-compass"></i></span> <div class="text-icon-content"> <!-- original --> <!-- <h3 class="no-margin"><a target="_self" href="/myclass/student-centre/navigating-my-class-students/" >Navigating myClass</a></h3> --> <!-- new one --> <h3 class="no-margin ct-320"> <a target="_self" href="/myclass/student-centre/navigating-my-class-students/" >Navigating myClass</a> </h3> <p>Help with setting up your student profile, finding your courses, calendar, grades, messages, and more</p> </div> </div> </div> <STYLE>h1.ct-320, h2.ct-320, h3.ct-320, h4.ct-320, h5.ct-320, h6.ct-320, p.ct-320 {font-size: 22px;font-weight: 400 !important;margin: 0px;padding: 0px;}</STYLE> <!-- /ct-320 --> <!-- ct-320 Text block with lefthand icon --> <span id="d.en.1026979"></span> <div class="col-md-6 col-sm-6"> <div class="text-icon wow fadeInUp"> <span class="icon-ar icon-ar-lg"><i class="fa fa-graduation-cap"></i></span> <div class="text-icon-content"> <!-- original --> <!-- <h3 class="no-margin"><a target="_self" href="/myclass/student-centre/student-tutorials/" >Student tutorials</a></h3> --> <!-- new one --> <h3 class="no-margin ct-320"> <a target="_self" href="/myclass/student-centre/student-tutorials/" >Student tutorials</a> </h3> <p>Student resources for navigating inside your courses</p> </div> </div> </div> <STYLE>h1.ct-320, h2.ct-320, h3.ct-320, h4.ct-320, h5.ct-320, h6.ct-320, p.ct-320 {font-size: 22px;font-weight: 400 !important;margin: 0px;padding: 0px;}</STYLE> <!-- /ct-320 --> <!-- ct-320 Text block with lefthand icon --> <span id="d.en.1026980"></span> <div class="col-md-6 col-sm-6"> <div class="text-icon wow fadeInUp"> <span class="icon-ar icon-ar-lg"><i class="fa fa-users"></i></span> <div class="text-icon-content"> <!-- original --> <!-- <h3 class="no-margin"><a target="_self" href="/myclass/zoom-classroom/" >Zoom Classroom</a></h3> --> <!-- new one --> <h3 class="no-margin ct-320"> <a target="_self" href="/myclass/zoom-classroom/" >Zoom Classroom</a> </h3> <p>Resources to help you with UFV's virtual classroom tool.</p> </div> </div> </div> <STYLE>h1.ct-320, h2.ct-320, h3.ct-320, h4.ct-320, h5.ct-320, h6.ct-320, p.ct-320 {font-size: 22px;font-weight: 400 !important;margin: 0px;padding: 0px;}</STYLE> <!-- /ct-320 --> <!-- ct-320 Text block with lefthand icon --> <span id="d.en.1026982"></span> <div class="col-md-6 col-sm-6"> <div class="text-icon wow fadeInUp"> <span class="icon-ar icon-ar-lg"><i class="fa fa-star"></i></span> <div class="text-icon-content"> <!-- original --> <!-- <h3 class="no-margin"><a target="_self" href="/myclass/kaltura-video-and-audio/" >Kaltura video & audio</a></h3> --> <!-- new one --> <h3 class="no-margin ct-320"> <a target="_self" href="/myclass/kaltura-video-and-audio/" >Kaltura video & audio</a> </h3> <p>Help with recording, uploading, and streaming media resources into MyClass.</p> </div> </div> </div> <STYLE>h1.ct-320, h2.ct-320, h3.ct-320, h4.ct-320, h5.ct-320, h6.ct-320, p.ct-320 {font-size: 22px;font-weight: 400 !important;margin: 0px;padding: 0px;}</STYLE> <!-- /ct-320 --> <!-- ct-320 Text block with lefthand icon --> <span id="d.en.1026983"></span> <div class="col-md-6 col-sm-6"> <div class="text-icon wow fadeInUp"> <span class="icon-ar icon-ar-lg"><i class="fa fa-question"></i></span> <div class="text-icon-content"> <!-- original --> <!-- <h3 class="no-margin"><a target="_self" href="/myclass/faculty-centre/" >Faculty resources</a></h3> --> <!-- new one --> <h3 class="no-margin ct-320"> <a target="_self" href="/myclass/faculty-centre/" >Faculty resources</a> </h3> <p>Find guidance for navigating myClass and setting up your courses.</p> </div> </div> </div> <STYLE>h1.ct-320, h2.ct-320, h3.ct-320, h4.ct-320, h5.ct-320, h6.ct-320, p.ct-320 {font-size: 22px;font-weight: 400 !important;margin: 0px;padding: 0px;}</STYLE> <!-- /ct-320 --> </div> <!-- row end of Text block with lefthand icon --> </section> <!-- /html --> <!-- /FOOTER --> </div> <div class="col-md-3 ufv-sb"> <div id="quick-links"> <ul id="nav-197" class="pale-green"><a target="_self" href="/myclass/brightspace/"><li> Introducing Brightspace</li></a> </ul> </div> <!-- n:267 Section Navigation --> <!-- Section Navigation 233 --> <div id="nav-233" class="ufv-section-nav"> <ul class="side-links"> <li><a href="/myclass/student-centre/">Student Centre</a> <ul class="multilevel-linkul-0"> <li><a href="/myclass/ultra/student-experience/">Ultra experience - students</a></li> <li><a href="/myclass/student-centre/navigating-my-class-students/">Navigating MyClass (students)</a></li> <li><a href="/myclass/student-centre/student-tutorials/">Student Tutorials</a></li> <li><a href="/myclass/student-centre/help/">Request Help</a></li> </ul> </li> <li><a href="/myclass/faculty-centre/">Faculty Centre</a> <ul class="multilevel-linkul-0"> <li><a href="/myclass/ultra/instructor-experience/">Ultra experience - instructors</a></li> <li><a href="/myclass/faculty-centre/navigating-myclass-instructors/">Navigating MyClass (Instructors)</a></li> <li><a href="/myclass/faculty-centre/faculty-tutorials/">Faculty Tutorials</a></li> <li><a href="/myclass/faculty-centre/request_course_dev/">Request a Course Shell</a></li> <li><a href="/myclass/faculty-centre/request-course-evaluation/">Request Course Evaluation</a></li> <li><a href="/myclass/faculty-centre/semester-info/">Semester information</a></li> </ul> </li> <li><a href="/myclass/kaltura-video-and-audio/">Kaltura Video and Audio</a> </li> <li><a href="/myclass/zoom-classroom/">Zoom Classroom</a> </li> <li><a href="/myclass/technical-requirements/">Technical Requirements</a> </li> <li><a href="/myclass/mobile-app/">Mobile app</a> </li> <li><a href="/myclass/it-support-requests/">IT Support Requests</a> </li></ul> </div> <div> </div> <div class="pagelet01"> <!-- n:277 --> <!-- Nav 277 sidebar --><!-- Content box text/sidebar --> <!-- SJ added margin-bottom to top div 2022-03-16--> <span id="d.en.1028023"></span> <div class="col-md-12 col-sm-6" style="padding:0;margin:0 0 15px 0;"> <div style="border: 1px solid #00703c;"> <div class="dark-green" style="padding:10px;margin-bottom:7px;"> <h5 class="content-box-title" style="font-size:22px; padding-left:10px;">Students: Get MyClass tech support</h5></div> <div style="padding:5%"><p><a href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/Requests/ServiceDet?ID=2250&utm_source=myClass-Students-Sidebar&utm_medium=Referral&utm_campaign=BB-Ultra&utm_id=BB-Ultra&utm_content=Students"><strong>Submit a myClass (Blackboard) support ticket</strong></a></p> <p><a href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/Requests/ServiceDet?ID=451&utm_source=myClass-Students-Sidebar&utm_medium=Referral&utm_campaign=BB-Ultra&utm_id=BB-Ultra&utm_content=Students"><strong>Contact the IT Service desk</strong></a></p> <p><strong>Phone:</strong> <a href="tel:6048644610">604-864-4610</a><br />toll-free <a href="tel:18885047441">1-888-504-7441</a> local 4610</p></div> </div></div> <!-- Content box text/sidebar --><!-- Content box text/sidebar --> <!-- SJ added margin-bottom to top div 2022-03-16--> <span id="d.en.1028027"></span> <div class="col-md-12 col-sm-6" style="padding:0;margin:0 0 15px 0;"> <div style="border: 1px solid #00703c;"> <div class="dark-green" style="padding:10px;margin-bottom:7px;"> <h5 class="content-box-title" style="font-size:22px; padding-left:10px;">Instructors: MyClass tech support</h5></div> <div style="padding:5%"><p><strong><a href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/Requests/ServiceCatalog?CategoryID=866&utm_source=myClass-Faculty-Sidebar&utm_medium=Referral&utm_campaign=BB-Ultra&utm_id=BB-Ultra&utm_content=Faculty">Submit a myClass (Blackboard) support ticket</a></strong></p> <p><strong>Service request shortcuts:</strong></p> <p>- <a href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/Requests/ServiceDet?ID=2244&utm_source=myClass-Faculty-Sidebar&utm_medium=Referral&utm_campaign=BB-Ultra&utm_id=BB-Ultra&utm_content=Faculty">Faculty Course Enrolment</a><br />- <a href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/Requests/ServiceDet?ID=2245&utm_source=myClass-Faculty-Sidebar&utm_medium=Referral&utm_campaign=BB-Ultra&utm_id=BB-Ultra&utm_content=Faculty">Course merge</a><br />- <a href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/Requests/ServiceDet?ID=2246&utm_source=myClass-Faculty-Sidebar&utm_medium=Referral&utm_campaign=BB-Ultra&utm_id=BB-Ultra&utm_content=Faculty">Course availability date change</a><br />- <a href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/Requests/ServiceDet?ID=2251&utm_source=myClass-Faculty-Sidebar&utm_medium=Referral&utm_campaign=BB-Ultra&utm_id=BB-Ultra&utm_content=Faculty">Development shell</a><br />- <a href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/Requests/ServiceDet?ID=2253&utm_source=myClass-Faculty-Sidebar&utm_medium=Referral&utm_campaign=BB-Ultra&utm_id=BB-Ultra&utm_content=Faculty">Course Restore / Recovery</a></p> <p><strong><a href="https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/Requests/ServiceDet?ID=451&utm_source=myClass-Faculty-Sidebar&utm_medium=Referral&utm_campaign=BB-Ultra&utm_id=BB-Ultra&utm_content=Faculty">Contact the IT Service desk</a></strong></p> <p>Phone: <a href="tel:6048644610">604-864-4610</a><br />toll-free <a href="tel:18885047441">1-888-504-7441</a> local 4610</p></div> </div></div> <!-- Content box text/sidebar --><!-- /sidebar --> </div> </div><!-- /ufv-sb --> </div><!-- ?11 --> </div><!-- ?11 --> <div style="padding-top:40px;"></div> <!-- Contact and links Footer --> <!-- n:273 footer contact--> <!-- n:273 --><!-- ct:322 Contact Footer (Section or Department ) --> <div class="row ct-322" id="contact-bar"> <div class="container"> <div class="row"> <div class="col-md-8 ufv-footer-contact"> <div id="contact-us"> <ul style="padding-left:12px;"> <li>1-604-504-7441</li> <li><a href="mailto:itservicedesk@ufv.ca" rel="nofollow">itservicedesk@ufv.ca</a></li> </ul> </div><!-- /id:contact-us --> </div><!-- /ufv-footer-contact --> <div style="padding-right:40px;" class="col-md-4 ufv-social"> <ul style="float:right;" class="social-buttons colored-bg-on-hover round clearfix"> <!-- --> </ul> </div> </div> </div> </div> <!-- // 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