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Exchanging or cancelling tickets or reservations
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Simply select your ticket or reservation type in the list displayed below.</p> </div> <div class="highlighted"> <div class="text-image c--s c"> <div class="icon icon--information"> <div class="text-image__text rte"><p>It is not possible to exchange booked tickets. However, you can cancel your purchased tickets and book a new trip.</p> </div> </div> </div> </div> <div class="accordion c c--s flex" data-allow-toggle data-allow-multiple> <h2 class="h2 accordion__headline ">Instant ticket cancellation</h2> <p class="accordion__pretext">If you buy a ticket via int.bahn.de or the DB Navigator app, you can cancel it free of charge within a period of 3 hours (180 minutes) after purchase, in addition to the specific offer's terms and conditions. You can only cancel up to one day before the first day of validity. Payment will be refunded in full.</p> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_03_accordions_0" id="btn-content_03_accordions_0"> What ticket types is instant cancellation available for? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_03_accordions_0" role="region" aria-labelledby="btn-content_03_accordions_0" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="teaser-linklist-content__content-wrapper"> <div class="text-image__text rte"><p>You can cancel the following long-distance offers (online/mobile) directly after booking. The ticket price will then be refunded:</p> <ul> <li>Super saver fare, super saver fare for young people, super saver fare for senior citizens, super saver fare Europe, super saver fare Europe for young people</li> <li>Saver fare, saver fare for young people, saver fare for senior citizens, saver fare Europe, saver fare Europe for young people</li> <li>Flexible fares (normal, plus, business, Europe)</li> <li>Group super saver fares (normal, Europe)</li> <li>Group saver fares (normal, Europe)</li> </ul> <p>An instant cancellation includes all of the additional services you book when buying your ticket, such as a seat reservation, a bicycle ticket, City mobil and ticket insurance.<br /> <br /> It is not possible to cancel individual components of a ticket.</p> </div> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_03_accordions_00" id="btn-content_03_accordions_00"> Does instant cancellation also apply to bookings made via www.international-bahn.de? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_03_accordions_00" role="region" aria-labelledby="btn-content_03_accordions_00" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="teaser-linklist-content__content-wrapper"> <div class="text-image__text rte"><p>Offers booked via <a href="https://www.international-bahn.de/en/" target="_blank">www.international-bahn.de</a> are excluded from instant cancellation.</p> </div> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_03_accordions_01" id="btn-content_03_accordions_01"> Are instant cancellations available for BahnCards? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_03_accordions_01" role="region" aria-labelledby="btn-content_03_accordions_01" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="teaser-linklist-content__content-wrapper"> <div class="text-image__text rte"><p>When ordering a BahnCard, the option of instant cancellation described here does not apply. This does not affect the right of cancellation that applies to our BahnCard 25 and 50 offers. <br /> <br /> <u><a href="/en/offers/bahncard">Further information about BahnCards is available here.</a></u></p> </div> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_03_accordions_02" id="btn-content_03_accordions_02"> How do I get my refund when I use the instant cancellation option? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_03_accordions_02" role="region" aria-labelledby="btn-content_03_accordions_02" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="teaser-linklist-content__content-wrapper"> <div class="text-image__text rte"><p>We will transfer the full payment to the means of payment that you originally used. Any vouchers you used for the booking will remain valid. It is not possible to issue refunds for eCoupons.</p> </div> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_03_accordions_03" id="btn-content_03_accordions_03"> How do I use the instant cancellation option? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_03_accordions_03" role="region" aria-labelledby="btn-content_03_accordions_03" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="teaser-linklist-content__content-wrapper"> <div class="text-image__text rte"><p><strong>Via your customer account on int.bahn.de </strong><br /> Go to the "My tickets" section and open the ticket. Activate the instant cancellation and click "Cancel now". A window opens. In it, click the "Cancel now" button again. This completes the instant cancellation and you will see the successful cancellation ("Ticket cancelled") in your ticket. <br /> <br /> <strong>Via your customer account in DB Navigator </strong><br /> Go to the "My tickets" section and open the ticket. Under "Further actions" > "To cancellation", activate the instant cancellation and click "Cancel". A window opens. In it, click the "Cancel" button again. This completes the instant cancellation and you will see the successful cancellation ("Ticket cancelled") in your ticket.</p> </div> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_03_accordions_04" id="btn-content_03_accordions_04"> How long is the instant cancellation option available for a specific ticket? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_03_accordions_04" role="region" aria-labelledby="btn-content_03_accordions_04" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="teaser-linklist-content__content-wrapper"> <div class="text-image__text rte"><p>You can use the instant cancellation option within a period of 180 minutes or 3 hours after you book a ticket online. <br /> <br /> Instant cancellation is possible only before the ticket's first day of validity.</p> </div> </div> </div> </div> </div> </div> <div class="accordion c c--s flex" data-allow-toggle data-allow-multiple> <h2 class="h2 accordion__headline ">Details: regular ticket cancellation process</h2> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_0" id="btn-content_00_accordions_0"> Refunds due to delayed or cancelled trains <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_0" role="region" aria-labelledby="btn-content_00_accordions_0" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>Even if you have a train-specific ticket, you are entitled to the following if the train is expected to arrive at your destination with a delay of at least 20 minutes:</p> <ul> <li>Continue your journey at the next possible opportunity using either the same route or a different one</li> <li>Continue your journey at a later point in time if this reduces the delay in arriving at your destination station</li> <li>Use a different train that does not require a reservation</li> </ul> <p>This does not apply to trains which require mandatory reservations, e.g. night trains.<br /> <br /> <strong>Using a more expensive train</strong><br /> If you have a ticket for use on a local transport service (RE, RB, IRE, S-Bahn) but want to use a more expensive service (e.g. long-distance train such as an IC/EC or ICE), you can do so if you buy the necessary ticket or pay the difference/surcharge. You can then claim back the costs under your <a href="/en/booking-information/passenger-rights">passenger rights</a>.<br /> <br /> This option is not available for tickets with substantial discounts (e.g. a weekend ticket for Germany, a regional day ticket).<br /> <br /> <strong>Refunds</strong><br /> Please apply for your compensation under passenger rights online via your customer account in DB Navigator or on int.bahn.de. Simply download, complete and sign the passenger rights form, then send it to the address indicated on the form.<br /> Important: Make sure you enclose your original ticket or a copy of your season ticket/BahnCard 100. We regret that we are otherwise unable to pay any compensation.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_00" id="btn-content_00_accordions_00"> Super saver fare, super saver fare Europe <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_00" role="region" aria-labelledby="btn-content_00_accordions_00" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>Super saver fare tickets are excluded from exchange and cancellation.<br /> <br /> Exception: instant cancellation up to 12 hours after booking.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_01" id="btn-content_00_accordions_01"> Saver fare, saver fare Europe (booked online or on mobile phone) <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_01" role="region" aria-labelledby="btn-content_00_accordions_01" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>You can cancel your saver fare ticket online or via the DB Navigator app if you booked it via int.bahn.de or the app.<br /> The value of the ticket, minus a processing fee, will be refunded in the form of an e-mail voucher that you can use to buy another DB product.<br /> <br /> Note: In the case of saver fare tickets for return journeys, the first day of validity refers to the day of the outbound journey.<br /> <br /> Charges</p> <p><br /> <strong>Saver fare tickets</strong></p> <ul> <li>Up to one day before the first day of validity: cancellation fee of EUR 10, refund issued in the form of a voucher</li> <li>Cancellation is no longer possible from the first day of validity.</li> </ul> <p><br /> <strong>Saver fare Europe tickets</strong></p> <ul> <li>Up to one day before the first day of validity: cancellation fee of EUR 10, refund issued in the form of a voucher</li> <li>Cancellation is no longer possible from the first day of validity.</li> </ul> <p><br /> Passenger rights</p> <p><br /> Even if you have a train-specific ticket, you are entitled to the following if the train is expected to arrive at your destination with a delay of at least 20 minutes:</p> <ul> <li>Continue your journey at the next possible opportunity using either the same route or a different one.</li> <li>Continue your journey at a later point in time if this reduces the delay in arriving at your destination station.</li> <li>Use a different train that does not require a reservation</li> </ul> <p><u><a href="/en/booking-information/passenger-rights">More about your passenger rights</a></u></p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_03" id="btn-content_00_accordions_03"> Saver fare, saver fare Europe (purchased from a DB Travel Centre/agency or by phone) <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_03" role="region" aria-labelledby="btn-content_00_accordions_03" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>Did you purchase your ticket from a ticket machine, by calling the travel service, at a DB Travel Centre or DB agency? Please present your ticket at a DB Travel Centre if you want to cancel it.<br /> <br /> If your ticket also includes a compulsory reservation, e.g. for the night train, you must bring the corresponding seat reservation with you in addition to the ticket.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_04" id="btn-content_00_accordions_04"> Group saver fare <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_04" role="region" aria-labelledby="btn-content_00_accordions_04" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>Group saver fare tickets booked online</p> <ul> <li>Cancellation<strong> for the entire group</strong> is possible up to seven days before departure for a fee of EUR 19 per group ticket.</li> <li>No cancellation/exchange<strong> for individual travellers</strong> in the group.</li> </ul> <p> <br /> <br /> Bookings made via your local DB sales point or by phone<br /> <br /> <strong>Cancellation for the entire group</strong></p> <ul> <li>14 or more days before the selected day of travel: free cancellation/exchange. No exchange afterwards.</li> <li>Between 13 days and one day before departure: cancellation for the entire group is possible for a fee of EUR 5 per person and ticket.</li> </ul> <p><strong>Cancellation for individual passengers</strong></p> <ul> <li>14 or more days before the selected day of travel: free cancellation.</li> <li>Between 13 days and one day before departure: cancellation is possible for a fee of EUR 5 per person. The remaining group must consist of at least six people.</li> </ul> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_05" id="btn-content_00_accordions_05"> Flexible fare/normal fare ticket (booked online or on mobile phone) <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_05" role="region" aria-labelledby="btn-content_00_accordions_05" class="accordion-element__folding-content"> <div class="text-image c--s c"> <h4 class="h4 sr-only">Flexible fare/normal fare ticket (booked online or on mobile phone)</h4> <div class="text-image__text rte"><p>You can cancel your flexible fare or normal fare ticket online or via the DB Navigator app if you booked it via int.bahn.de or the app.<br /> <br /> The value of the ticket, minus a processing fee, will be refunded to the means of payment you used to buy the ticket.<br /> <br /> <strong>Charges</strong></p> <p><em>For bookings up to and including December 14, 2024:</em></p> <p><strong>Before the 1st day of validity:</strong></p> <ul> <li>Cancellation free of charge.</li> </ul> <p><strong>From the 1st day of validity:</strong></p> <ul> <li>Cancellation of flexible fare tickets in long-distance transport (ICE, IC/EC) for a fee of 19 Euros.</li> <li>Cancellation of standard fare tickets in regional transport (DB Regio, associations, NE/SEE) for a fee of 19 Euros.</li> <li>If a part of the journey takes place on a long-distance train, a fee of 19 Euros will be charged.</li> </ul> <p><em>For bookings from December 15, 2024:</em></p> <p><strong>Regional transport (DB Regio, associations, NE/SEE)</strong></p> <p><strong>Before the 1st day of validity:</strong></p> <ul> <li>Cancellation free of charge.</li> </ul> <p><strong>From the 1st day of validity:</strong></p> <ul> <li>We charge a fee of 19 Euros per ticket for exchanges or refunds.</li> </ul> <p> </p> <p><strong>Long-distance transport (ICE, IC/EC)</strong></p> <p><strong>Up to 8 days before the 1st day of validity of the outbound trip:</strong></p> <ul> <li>You can exchange or cancel Flexpreis tickets free of charge.</li> </ul> <p><strong>From 7 days to 1 day before the 1st day of validity of the outbound trip:</strong></p> <ul> <li>We charge a fee of 10 Euros per ticket for exchanges or refunds.</li> </ul> <p><strong>From the 1st day of validity of the outbound trip onwards:</strong></p> <ul> <li>We charge a fee of 30 Euros per ticket for exchanges or refunds.</li> <li>The period of validity is printed on your ticket.</li> </ul> <p><br /> The validity period is printed on your ticket.<br /> Postage cannot be refunded.<br /> <br /> <strong>Deadlines</strong></p> <p><br /> You can submit flexible fare or normal fare tickets for reimbursement within these deadlines:</p> <ul> <li>For journeys within Germany up to six months after expiry of your ticket's validity period</li> <li>For cross-border journeys up to one month after expiry of the ticket's validity period</li> </ul> <p> <br /> Changes to your travel plans?<br /> The flexible fare does not restrict you to a specific train. Simply take the train that suits you best on the day your ticket is valid.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_09" id="btn-content_00_accordions_09"> Regional day tickets and day ticket for Germany <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_09" role="region" aria-labelledby="btn-content_00_accordions_09" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>These tickets are excluded from exchanges and cancellations.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_010" id="btn-content_00_accordions_010"> Transport association tickets <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_010" role="region" aria-labelledby="btn-content_00_accordions_010" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>These tickets are excluded from exchanges and cancellations.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_011" id="btn-content_00_accordions_011"> Special and promotional tickets <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_011" role="region" aria-labelledby="btn-content_00_accordions_011" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>The general terms and conditions of the individual offers apply. Most special offers are excluded from exchange and cancellation.</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_00_accordions_012" id="btn-content_00_accordions_012"> Tickets booked via international-bahn.de. <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_00_accordions_012" role="region" aria-labelledby="btn-content_00_accordions_012" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>If you booked a ticket on <a href="https://www.international-bahn.de/en/" target="_blank">www.international-bahn.de</a> and want to call it up again or cancel your booking in line with the applicable terms and conditions, simply go to <a href="https://www.international-bahn.de/en/ordersearch" target="_blank">www.international-bahn.de/de/ordersearch</a>.<br /> <br /> If you want to change a booking in line with the applicable terms and conditions, please contact the relevant service centre and have your order number (must begin with "MCP-") to hand. You can find this number in the e-mail confirming your booking.<br /> <br /> <strong>Service centre telephone number: </strong><a href="tel:+49 61 729-13731">+49 61 729-13731</a> (costs depend on the provider)<br /> <br /> <strong>E-mail:</strong> <a href="mailto:service-international@bahn.de">service-international@bahn.de</a><br /> <br /> <strong>Times:</strong><br /> 8:00 am - 8:00 pm on Monday-Friday; 10:00 am - 5:00 pm on Saturday, Sunday and public holidays.</p> </div> </div> </div> </div> </div> <div class="accordion c c--s flex" data-allow-toggle data-allow-multiple> <h2 class="h2 accordion__headline ">Details on exchanging or cancelling seat reservations</h2> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_01_accordions_0" id="btn-content_01_accordions_0"> Long-distance seat reservations (first/second class) <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_01_accordions_0" role="region" aria-labelledby="btn-content_01_accordions_0" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>The tariff excludes re-reservation of seats on long-distance services. This also applies to compulsory reservations (e.g. TGV)</p> </div> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-content_01_accordions_01" id="btn-content_01_accordions_01"> Refund if you were unable to use your seat reservation <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-content_01_accordions_01" role="region" aria-labelledby="btn-content_01_accordions_01" class="accordion-element__folding-content"> <div class="text-image c--s c"> <div class="text-image__text rte"><p>If reserved seats could not be allocated, if allocated seats could not be held ready or if you were unable to use them due to a delay, you are entitled to a refund of the reservation fee paid.<br /> <br /> You can also apply for a refund of the reservation fee informally at the Passenger Rights Service Centre, 60647 Frankfurt.</p> </div> </div> </div> </div> </div> </main> <div class="back-to-top"><a class="back-to-top-button"></a></div> </div> <div id="js-overlay-app"></div> <footer id="footer"> <div id="footer--bg-light" class="footer--bg-light"> <div class="footer__link-list-area grid grid-50-m grid-25-l c" data-allow-toggle> <h2 class="sr-only">Further information</h2> <div class="link-list footer__link-list js-footer__link-list flex-100 flex-50-m flex-auto-l"> <h3 class="h4 js-accordion-trigger link-list__headline" aria-expanded="false" aria-controls="cont-footer_footerLinklist_1" id="btn-footer_footerLinklist_1">Our top tourist destinations</h3> <ul class="link-list__body" id="cont-footer_footerLinklist_1" aria-labelledby="btn-footer_footerLinklist_1"> <li> <a href="/en/destinations/munich" class="link visible-inline-block"> <span aria-hidden="true"> Munich </span> <span class="sr-only">Discover Munich</span> </a> </li> <li> <a href="/en/destinations/fuessen" class="link 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