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to content</a> <div id="header"> <div class="container"> <div class="site-branding"> <div class="site-title"><a href="https://countyconnection.com/" rel="home"><img src="https://countyconnection.com/wp-content/themes/cccta/images/header-logo.png" srcset="https://countyconnection.com/wp-content/themes/cccta/images/header-logo.png, https://countyconnection.com/wp-content/themes/cccta/images/header-logo@2x.png 2x" alt="County Connection"></a></div> </div> <img class="site-branding-background" src="https://countyconnection.com/wp-content/themes/cccta/images/header-mountain.png" srcset="https://countyconnection.com/wp-content/themes/cccta/images/header-mountain.png, https://countyconnection.com/wp-content/themes/cccta/images/header-mountain@2x.png 2x" alt=""> <nav id="site-navigation" class="main-navigation"> <button class="menu-toggle" aria-controls="primary-menu" aria-expanded="false">Menu</button> <ul class="nav-menu" id="primary-menu"> <li class="page-item "><a href="/routes/"><i 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<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-71"><a href="https://countyconnection.com/fares/rtc-discount-card-program/">RTC Discount Card Program</a></li> </ul></div> </div> <div class="col-md-3"> <div class="fare-table-wrapper clipper-fares"> <table id="tablepress-1" class="tablepress tablepress-id-1 clipper-fares fare-table tbody-has-connected-cells"> <thead> <tr class="row-1"> <th colspan="2" class="column-1">Clipper</th> </tr> </thead> <tbody class="row-hover"> <tr class="row-2"> <td colspan="2" class="column-1"><strong>Adult (19-64 yrs)</strong></td> </tr> <tr class="row-3"> <td class="column-1">Single Ride</td><td class="column-2">$2.00</td> </tr> <tr class="row-4"> <td class="column-1">Bus-to-Bus Transfer</td><td class="column-2">Free</td> </tr> <tr class="row-5"> <td class="column-1">BART-to-Bus Transfer</td><td class="column-2">$1.00</td> </tr> <tr class="row-6"> <td colspan="2" class="column-1"><strong>Clipper START/Youth (6-18)/<br />Senior (65+)/Disabled (RTC)</strong></td> </tr> <tr class="row-7"> <td class="column-1">Single Ride</td><td class="column-2">$1.00</td> </tr> <tr class="row-8"> <td class="column-1">Bus-to-Bus Transfer</td><td class="column-2">Free</td> </tr> <tr class="row-9"> <td class="column-1">BART-to-Bus Transfer</td><td class="column-2">$0.50</td> </tr> <tr class="row-10"> <td colspan="2" class="column-1"><a href="https://www.clipperstartcard.com/" target="_blank" rel="noopener"><strong>Learn about Clipper START</strong><br><small>Get 50% off all Bay Area transit!</small></a></td> </tr> </tbody> </table>  </div> </div> <div class="col-md-3"> <div class="fare-table-wrapper cash-fares"> <table id="tablepress-2" class="tablepress tablepress-id-2 cash-fares fare-table tbody-has-connected-cells"> <thead> <tr class="row-1"> <th colspan="2" class="column-1">Cash</th> </tr> </thead> <tbody class="row-hover"> <tr class="row-2"> <td colspan="2" class="column-1"><strong>Adult & Youth (6-64 yrs)</strong></td> </tr> <tr class="row-3"> <td class="column-1">All Routes</td><td class="column-2">$2.50</td> </tr> <tr class="row-4"> <td colspan="2" class="column-1"><strong>Senior (65+)/Disabled</strong></td> </tr> <tr class="row-5"> <td class="column-1">All Routes</td><td class="column-2">$1.25</td> </tr> <tr class="row-6"> <td colspan="2" class="column-1"> </td> </tr> <tr class="row-7"> <td colspan="2" class="column-1"> </td> </tr> <tr class="row-8"> <td colspan="2" class="column-1"> </td> </tr> <tr class="row-9"> <td colspan="2" class="column-1"> </td> </tr> <tr class="row-10"> <td colspan="2" class="column-1"><a href="/fares/clipper-card/"><strong>Save by using Clipper!</strong><br><small>Click here to learn more</small></a></td> </tr> </tbody> </table>  </div> </div> <div class="col-md-3"> <div class="fare-table-wrapper pass-fares"> <table id="tablepress-3" class="tablepress tablepress-id-3 pass-fares fare-table tbody-has-connected-cells"> <thead> <tr class="row-1"> <th colspan="2" class="column-1">Clipper Passes<br><small>Passes are only available on Clipper</small></th> </tr> </thead> <tbody class="row-hover"> <tr class="row-2"> <td colspan="2" class="column-1"><strong>Adult (19-64)/Youth (6-18 yrs)/<br />Clipper START</strong></td> </tr> <tr class="row-3"> <td class="column-1">Day Pass*</td><td class="column-2">$3.75</td> </tr> <tr class="row-4"> <td class="column-1">31-Day Pass</td><td class="column-2">$60</td> </tr> <tr class="row-5"> <td colspan="2" class="column-1"><strong>Senior (65+)/Disabled (RTC)</strong></td> </tr> <tr class="row-6"> <td class="column-1">Day Pass*</td><td class="column-2">$1.75</td> </tr> <tr class="row-7"> <td class="column-1">31-Day Pass</td><td class="column-2">$60</td> </tr> <tr class="row-8"> <td colspan="2" class="column-1"> </td> </tr> <tr class="row-9"> <td colspan="2" class="column-1"> </td> </tr> <tr class="row-10"> <td colspan="2" class="column-1"><small>* Daily fares are automatically capped at this amount</small></td> 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County Connection’s regularly scheduled, fixed-route bus service can be just as convenient for disabled and senior patrons as our dial-a-ride LINK service. Lower fares and expanded times of operation make fixed-route bus service a valuable alternative for many customers. Of course, we are aware that many dial-a-ride LINK riders may be unable to use fixed-route bus service. However, if you are able, and live close to a bus stop, fixed-route transit may fulfill your transit needs. Service is also provided to persons using respirators, concentrators, and portable oxygen.</p> <hr class="wp-block-separator has-css-opacity"/> <h2 class="wp-block-heading" id="ada-complaints">ADA Complaints</h2> <p>County Connection is committed to ensuring that it complies with the Americans with Disabilities Act (ADA), including section 49 CFR Parts 27 and 37. Transportation entities are require to make reasonable modifications/accommodations to policies, practices and procedures to avoid discrimination and ensure that programs are accessible to individuals with disabilities.</p> <p>Any person who wishes to file a complaint regarding a request for Reasonable Modification or alleging any action by County Connection prohibited by the Americans with Disabilities Act (ADA) regulations, may file a written complaint.</p> <p>Complaints should be mailed, emailed, or faxed to:<br>John Sanderson<br>Director of ADA and Specialized Services<br>2477 Arnold Industrial Way<br>Concord CA, 94520 <br>Fax: (925) 687-3247<br><a href="mailto:jsanderson@cccta.org">jsanderson@cccta.org</a></p> <ol class="wp-block-list"> <li>To file a complaint, the attached complaint form should be completed and submitted.</li> <li>All complaints must be submitted in writing. If the complainant is unable to write because of a disability and needs assistance in completing the form, County Connection staff will assist by scribing the complaint by phone. Please call the Director of ADA and Specialized Services at 925-680-2098 or dial 711 for the California Relay Service.</li> <li>County Connection will begin an investigation within fifteen (15) working days of receipt of a written complaint.</li> <li>County Connection will contact the complainant in writing no later than thirty (30) working days after receipt of complaint for additional information, if needed. If the complainant fails to provide the requested information in a timely basis, County Connection shall administratively close the complaint.</li> <li>County Connection will complete the investigation within ninety (90) days of receipt of the complaint. If additional time for investigation is needed, the complainant will be contacted.</li> <li>A written response will be prepared by the Director of ADA and Specialized Services which will include a summary of the findings and recommended action. The complainant will have fifteen (15) working days from receipt of the response to appeal. If no appeal is received, the complaint will be closed.</li> </ol> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex"> <div class="wp-block-button mb-2"><a class="wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background wp-element-button" href="https://forms.office.com/r/TNxxzFd8ET" target="_blank" rel="noreferrer noopener">Submit an ADA Compliance Complaint</a></div> </div> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex"> <div class="wp-block-button mb-2"><a class="wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background has-text-align-center wp-element-button" href="https://countyconnection.com/wp-content/uploads/2023/11/12-ADA-Gen1-a_-ADA-Complaint-Form-41.pdf">Download ADA Compliance Complaint Form</a></div> </div> <hr class="wp-block-separator has-css-opacity"/> <h2 class="wp-block-heading" id="ada-compliance-complaint-appeals-process">ADA Compliance Complaint Appeals Process</h2> <p>A complainant who is not satisfied with County Connection’s response to a complaint regarding a request for reasonable modification or alleging any action by County Connection that is prohibited by the Americans with Disabilities Act (ADA) regulations has the right to appeal. Information about how to submit an appeal via US mail is included in the response to the complaint.</p> <p>The Reasonable Modification/Accommodation Appeals Panel consisting of an County Connection Accessible Services Representative, a member of the County Connection Accessibility Advisory Committee and an County Connection Customer Relations Representative will hear the appeal. The appeal date and time will be established based on the availability of the three (3) member panel and within calendar 21 days of the date of the appeals request.</p> <p>The panel will meet and make a decision based on information from the appellant, ADA regulations and exceptions to the rule spelled out in the regulation. These exceptions are:</p> <ul class="wp-block-list"> <li>When the modification/accommodation would cause a direct threat to the health or safety of others,</li> <li>Would result in a fundamental alteration of the service,</li> <li>Would not actually be necessary in order for the individual with a disability to access the entity’s service, or</li> <li>Would result in an undue financial and administrative burden (for recipients of Federal financial assistance).</li> </ul> <hr class="wp-block-separator has-css-opacity"/> <h2 class="wp-block-heading" id="reasonable-modifications-policy"> Reasonable Modifications Policy </h2> <p>County Connection is committed to providing safe, reliable and accessible transportation services for people in Contra Costa County. To ensure equality and fairness, County Connection is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.</p> <p>Please note, a request for a reasonable modification will not be considered if it would:</p> <ul class="wp-block-list"> <li>Fundamentally alter County Connection’s services or programs</li> <li>Create a direct threat to the health or safety of others</li> <li>Not be necessary to use County Connections services</li> <li>Cause an undue financial and administrative burden</li> </ul> <p>You may make a request online or via phone, email or mail. Please contact John Sanderson, Director of ADA and Specialized Services at:</p> <p>County Connection<br>2477 Arnold Industrial Drive<br>Concord CA 94520<br>Phone: (925) 680-2098<br>Email: <a href="mailto:jsanderson@cccta.org">jsanderson@cccta.org</a></p> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex"> <div class="wp-block-button"><a class="wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background wp-element-button" href="https://forms.office.com/r/NVTFsmF9Ys">Submit a Reasonable Modification Request</a></div> </div> <div style="height:15px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-4 wp-block-buttons-is-layout-flex"> <div class="wp-block-button"><a class="wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background wp-element-button" href="https://countyconnection.com/wp-content/uploads/2017/12/Reasonable-Modification-REQUEST-Form-12-5-17.pdf">Download Reasonable Modification Request Form</a></div> </div> <div style="height:15px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-5 wp-block-buttons-is-layout-flex"> <div class="wp-block-button"><a class="wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background wp-element-button" href="https://countyconnection.com/wp-content/uploads/2010/06/Reasonable-Modification-Policy.docx">Download Reasonable Modifications Policy (Word Version)</a></div> </div> <p></p> <hr class="wp-block-separator has-css-opacity"/> <h2 class="wp-block-heading" id="boarding-in-a-wheelchair">Boarding In A Wheelchair</h2> <p>All County Connection vehicles are equipped with rider lifts or ramps that meet ADA specifications. All lifts will accommodate mobility devices such as wheelchairs and three-wheeled scooters up to 48” long by 30” wide with a combined weight of up to 800 lbs. including the passenger. Mobility devices that exceed these specifications may not be able to be accommodated.</p> <p>Passenger lifts have a platform that rises from the street up to the top of the stairwell, providing level boarding to passengers with mobility impairments. Passenger lifts and ramps are for anyone who has a condition that makes them unable to use the stairs to enter the bus, including persons using wheelchairs, walkers, crutches, or other mobility aids, and those with less visible disabilities such as arthritis, heart ailments, or breathing impairments. Inform the bus operator if you need to use the lift or ramp.</p> <h3 class="wp-block-heading" id="to-use-a-passenger-lift-or-ramp">To Use A Passenger Lift Or Ramp:</h3> <ol class="wp-block-list"> <li>Make sure you are visible to the driver as the bus approaches.</li> <li>Allow enough room for the lift or ramp to be lowered. Make sure to stay back from the curb about four feet.</li> <li>When you are ready, the driver will lower the lift or deploy the ramp. <ul class="wp-block-list"> <li>Ambulatory passengers using the lift should stand on the lift facing the inside of the bus, hold onto the handrails, indicate that they are ready to be raised, and lower their heads through the doorway as the lift rises.</li> <li>Wheelchair users board the lift platform facing either forward or backward (turning space inside the vehicle is limited), set brakes, grasp the handrails, and then indicate  to the bus operator they are ready to be raised.</li> </ul> </li> </ol> <h3 class="wp-block-heading" id="wheelchair-securement">Wheelchair Securement*</h3> <p>For safety reasons it is suggested that all mobility devices be equipped with locking brakes and be free of bags, baskets and any other attachments that may interfere with the securement system. Additionally, all passengers are required to wear a seatbelt. Lap belts will be provided to passengers in mobility devices that do not have their own lap belt. Finally, please be aware that passengers in scooter type mobility devices may be asked to move to a seat.</p> <ol class="wp-block-list"> <li>Back into the wheelchair securement area.</li> <li>Bus operator must apply the four-point wheelchair securement.</li> <li>Operator will secure the lap belt and shoulder harness, unless passenger requests that the lap/shoulder harness not be secured.</li> </ol> <p>If requested, the bus operator will provide assistance during boarding and securement.</p> <p>*Please note- County Connection has a policy requiring securement. You must agree to have your mobility device secured in order to ride.</p> <hr class="wp-block-separator has-css-opacity"/> <h2 class="wp-block-heading" id="low-floor-coaches">Low Floor Coaches</h2> <p>County Connection operates low floor coaches as part of its fleet of accessible vehicles. Low floor coaches enable ambulatory passengers to board at curb level without the need to step up to enter the coach. Wheelchair users may board via a ramp.</p> <hr class="wp-block-separator has-css-opacity"/> <h2 class="wp-block-heading" id="priority-seating">Priority Seating</h2> <p>Certain seats on the bus are designated as priority seating for passengers with disabilities and seniors. The bus operator may ask an ambulatory passenger occupying priority seating to move if a passenger with disabilities or a senior boards.</p> <hr class="wp-block-separator has-css-opacity"/> <h2 class="wp-block-heading" id="regional-transit-connection-discount-card-program">Regional Transit Connection Discount Card Program</h2> <p>County Connection participates in the Regional Transit Discount Card Program which allows people with disabilities and certain veterans to ride at reduced fares on all Bay Area transportation systems. <a href="https://countyconnection.com/fares/rtc-discount-card-program/">Click here</a> for more information.</p> <hr class="wp-block-separator has-css-opacity"/> <h2 class="wp-block-heading" id="attendants">Attendants</h2> <p>Attendants may accompany passengers with disabilities on transit trips. Attendants are entitled to pay the same discount fare as the passenger when passengers have a Regional Transit Connection Discount Card with an attendant symbol indicating that an attendant is necessary for use of public transit.</p> <hr class="wp-block-separator has-css-opacity"/> <h2 class="wp-block-heading" id="service-animals">Service Animals</h2> <p>Service animals utilized for mobility assistance are welcome on County Connection buses. The following regulations must be followed:</p> <ol class="wp-block-list"> <li>Service animal owners are required to pay a full fare except when presenting a Regional Transit Connection Discount Card, Medicare Card, DMV placard identification card, a Senior Clipper Card or a valid transit discount card from another California transit agency.</li> <li>Owners are not required to pay a fare for the service animal.</li> <li>Owners must have full control of their service animals and are liable according to the law.</li> <li>Guide dogs, hearing dogs, and service dogs are not required to be muzzled.</li> <li>There is no limit to the number of passengers on a bus who are accompanied by service animals.</li> </ol> </div> </article> </main> </div> <aside class="sidebar"> <div class="sidebar-menu-wrapper"> <div class="menu-how-to-ride-container"><ul id="menu-how-to-ride" class="sidebar-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-13351 current_page_item menu-item-13368"><a href="https://countyconnection.com/how-to-ride/accessibility/" aria-current="page">Accessibility/ADA</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-68"><a href="https://countyconnection.com/how-to-ride/onboard-policies/">Onboard Policies</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-67"><a href="https://countyconnection.com/how-to-ride/holiday-service/">Holiday Service</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-13370"><a href="https://countyconnection.com/how-to-ride/real-time-bus-tracking/">Real Time Bus Tracking</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-14509"><a href="https://countyconnection.com/how-to-ride/lost-and-found/">Lost and Found</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-13701"><a href="https://countyconnection.com/how-to-ride/places-to-go/">Places to Go</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-13369"><a href="https://countyconnection.com/how-to-ride/bikes-on-buses/">Bikes on Buses</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-13371"><a href="https://countyconnection.com/how-to-ride/school-tools/">School Tools</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-13429"><a href="https://countyconnection.com/how-to-ride/civil-rights/">Civil Rights/Title VI</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20331"><a href="https://countyconnection.com/how-to-ride/codeofconduct/">Code of Conduct</a></li> </ul></div> </div> </aside> </div> </div> <div id="footer" class="footer"> <div class="container"> <div class="row"> <div class="col-md-6 col-lg-3"> <h2 class="mt-3"><a href="/contact-us">Contact Us</a></h2> <ul class="menu"> <li> <i class="far fa-clock"></i> Mon-Fri 6:30AM - 6:30PM </li> <li> <i class="fas fa-phone"></i> <a href="tel:925-676-7500">925-676-7500</a> </li> <li> <i class="fas fa-envelope"></i> <a href="mailto:help@countyconnection.com">help@countyconnection.com</a> </li> </ul> <div class="font-weight-bold">Information on this website is available in accessible formats (such as CD, audio tape, braille, or large print) by contacting Customer Service at 925-676-7500.</div> </div> <div class="col-md-6 col-lg-3"> <h2 class="mt-3">Follow Us</h2> <ul class="menu"> <li> <i class="fas fa-thumbs-up"></i> <a href="https://www.facebook.com/Central-Contra-Costa-Transit-Authority-238326689591/">Like us on Facebook</a> </li> <li> <i class="fab fa-twitter"></i> <a href="https://twitter.com/cccta">@cccta on Twitter</a> </li> <li> <i class="fab fa-instagram"></i> <a href="https://www.instagram.com/countyconnection/">@countyconnection on Instagram</a> </li> </ul> <button class="btn btn-lg btn-block btn-black mt-2" id="mailchimp-button">Get Updates via Email</button> <script type="text/javascript" src="//downloads.mailchimp.com/js/signup-forms/popup/unique-methods/embed.js" data-dojo-config="usePlainJson: true, isDebug: false"></script> <script> function showMailingPopUp() { window.dojoRequire(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us20.list-manage.com","uuid":"00a609838fa5a562274999b2a","lid":"8f7a2fc554","uniqueMethods":true}) }) document.cookie = 'MCPopupClosed=; 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