Beckman Coulter: Automated processes for peace of mind

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<h1>Beckman Coulter: Automated processes for peace of mind</h1> <div class="cta-wrap"> <a href='https://info-emea.mrisoftware.com/l/903661/2022-09-23/3zlqr/903661/1663942577eajZcla0/2022___OnLocation___Case_Study___Beckman_Coulter___UK_Doc__2_.pdf' class='btn new-mri-btn btn-orange btn-md' aria-describedby="ms_t_3973667b512ea5e529" ><span>Download case study</span></a> </div>  <br> <div class="article-shmeta"> <div class="mri-ss-inline"> <ul> <li> <a class="facebook popup" href="//www.facebook.com/sharer.php?u=https://www.mrisoftware.com/za/resources/beckman-coulter/" data-type="facebook" title="Share on Facebook" target="_blank"> <i class="fa fa-facebook"></i> </a> </li> <li> <a class="twitter popup" href="//twitter.com/share?url=https://www.mrisoftware.com/za/resources/beckman-coulter/&text=Beckman+Coulter%3A++Automated+processes+for+peace+of+mind&via=mrisoftware" data-type="twitter" title="Share on Twitter" target="_blank" > <i class="mi-twitter-x"></i> </a> </li> <li> <a 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srcset="https://www.mrisoftware.com/za/wp-content/uploads/2022/04/Beckman-Coulter-Featured-Image.png 800w, https://www.mrisoftware.com/za/wp-content/uploads/2022/04/Beckman-Coulter-Featured-Image-300x175.png 300w, https://www.mrisoftware.com/za/wp-content/uploads/2022/04/Beckman-Coulter-Featured-Image-768x448.png 768w, https://www.mrisoftware.com/za/wp-content/uploads/2022/04/Beckman-Coulter-Featured-Image-500x292.png 500w" sizes="(max-width: 800px) 100vw, 800px" /> </div>  </div>  </div>  </div>  </div>  <span class="header-pattern-filter "></span> </section> <section class="flex flex--basic_content section-post-content mri-v2-layout" > <div class="post-container"> <div class="block__content block__content--extra-text"><h2>About</h2> <p>Beckman Coulter is committed to advancing healthcare for every person. They combine science, technology and creativity to manufacture diagnostic systems used for biomedical testing. With a vision to make the world a healthier place, Beckman Coulter’s solutions are found in hospitals, reference laboratories and physician offices around the globe.</p> <h2>Visitor management</h2> <p>For many years, Beckman Coulter used pen and paper to <a href="https://www.mrisoftware.com/za/solutions/visitor-management-system/" target="_blank" rel="noopener">manage the comings and</a> <a href="https://www.mrisoftware.com/za/solutions/visitor-management-system/" target="_blank" rel="noopener">goings of visitors</a>, contractors and employees in their facilities. The team started to wonder whether there was a tool that could automate this process and alleviate some of the pain points they were experiencing. In particular, they wanted to:</p> <ul> <li>Speed up the sign in process</li> <li>Make the auditing and reporting on historical records easier</li> </ul> <blockquote><p>We needed something that was easy to deploy – with someone on-hand to guide us through the process. This is where MRI OnLocation really stood out above the rest.</p></blockquote> <p>– <strong>Brian Miller</strong>, Global Security at Beckman Coulter</p> <h2>Key challenges</h2> <p>During the procurement process, there were some questions internally around the value people presence software could provide vs the cost when compared to a ‘free’ paper book. As a starting point, the team settled on a simple sign in/out app with limited functionality.</p> <p>This app was later decommissioned, but the business could now see the value in taking their visitor book digital. When they began looking for a replacement solution, they knew they needed a product with a more comprehensive feature set.</p> <h2>The MRI OnLocation Solution</h2> <p>Further to automating processes and reporting, Beckman Coulter now needed a tool the businesses could easily scale with, especially when it came to<a href="https://www.mrisoftware.com/za/solutions/contractor-management-software/" target="_blank" rel="noopener"> contractor management</a>, as well as improving the interaction at the front desk.</p> <p>All of this had to be easy to deploy and supported by excellent customer service. As soon as Beckman Coulter made an inquiry with <a href="https://www.mrisoftware.com/za/products/onlocation/" target="_blank" rel="noopener">MRI OnLocation</a>, a representative got in touch to discuss any questions or concerns, and walk the team through getting started with a free trial.</p> <blockquote><p>The free trial was a great way for us to see how the system could work for us. We were also able to observe how easy it was for visitors to interact with the system.</p></blockquote> <p>– <strong>Brian Miller</strong>, Global Security at Beckman Coulter</p> <p>Beckman Coulter is passionate about creating a safe working environment for all, and MRI OnLocation has enhanced their existing safety processes. The system is now used to automate contractor safety – all contractors are asked to read and sign a safety agreement before coming on-site. By automating the process, the team has peace of mind that all contractors are receiving the same information.</p> <p>This new digital workflow also allows the EHS team to report on who has or hasn’t signed this agreement quarterly – giving them oversight of which contractors are contributing to a culture of safety, and which organisations aren’t.</p> <p>The reporting feature is also a great way to prove to auditors that robust safety processes are in place.</p> <h2>Some surprising benefits</h2> <p>Other than safety and compliance, the team has found some added bonuses.</p> <blockquote><p>When we started tracking contractors signing in and out, we realised we were often billed incorrectly for work. <em style="font-size: 1.6rem">MRI OnLocation helps us protect ourselves from being charged for hours that weren’t worked.</em></p></blockquote> <p>– <strong>Brian Miller</strong>, Global Security at Beckman Coulter</p> <p>Another everyday benefit is the ability to review historical visitor records. Beckman Coulter associates meet with potential vendors frequently. When they want to re-engage a contractor or organisation they’ve worked with in the past, the MRI OnLocation system helps identify individuals and retrieve contact details.</p> <h2>Navigating COVID-19</h2> <p>Throughout the global COVID-19 pandemic, Beckman Coulter’s manufacturing sites remained open, providing essential services to the biomedical industry. The safety features within MRI OnLocation have been a great way to reassure associates that the organisation is committed to keeping them healthy and safe.</p> <p>In particular, the custom questions feature gives essential workers peace of mind when entering facilities during a pandemic. By tailoring the questions they ask during the sign in process, Beckman Coulter has been able to carry out health screening prior to entry. They ask each person coming on-site to confirm whether they’re experiencing flu-like symptoms – a great way to prompt visitors to stop and consider the risk they pose before entering the site.</p> <h2>Exceptional customer service</h2> <p>Finally, Beckman Coulter has found the customer service at MRI OnLocation to be a huge bonus. Support queries are responded to in a matter of hours, and any issues are often resolved the same day.</p> <blockquote><p>I’m a customer service nut, and the service from MRI OnLocation is always phenomenal.</p></blockquote> <p>– <strong>Brian Miller</strong>, Global Security at Beckman Coulter</p> </div> </div>  </section>  <section class="related-resources-article"> <div class="section-title"> <h3>Reinvest in some more great content:</h3> </div>  <div class="stay-updated-listing mri-updated-listing-content mri-most-popular-resources"> <div class="row"> <div class="col-xs-12 col-sm-4"> <a href="https://www.mrisoftware.com/za/resources/oceania-dairy/"> <span class="mri-resmp-cnt">1</span> <span class="mri-resmp-title">Oceania Dairy: Managing people on-site</span> <span class="mri-resmp-lnk">Read more <i class="fa fa-chevron-right" aria-hidden="true"></i></span> </a> </div>  <div class="col-xs-12 col-sm-4"> <a href="https://www.mrisoftware.com/za/resources/onlocation-visitor-management/"> <span class="mri-resmp-cnt">2</span> <span class="mri-resmp-title">MRI OnLocation: Visitor Management</span> <span class="mri-resmp-lnk">Read more <i class="fa fa-chevron-right" aria-hidden="true"></i></span> </a> </div>  <div class="col-xs-12 col-sm-4"> <a href="https://www.mrisoftware.com/za/resources/schneider-electric/"> <span class="mri-resmp-cnt">3</span> <span class="mri-resmp-title">Schneider Electric: Managing people on-site</span> <span class="mri-resmp-lnk">Read more <i class="fa fa-chevron-right" aria-hidden="true"></i></span> </a> </div>  </div>  </div>  </section>  </div>  </div>  </div>  </div>  </div>  </div>  <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script nitro-exclude> document.cookie = 'nitroCachedPage=' + (!window.NITROPACK_STATE ? 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