Pusat Aduan Pelancong | The Official Travel Guide to Seoul

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baharu">Seoul Convention Bureau</a></li> <li><a href="http://english.visitseoul.net/partners-en" target="_blank" title="Partners buka dalam tetingkap baharu">Partners</a></li> <li><a href="http://www.sto.or.kr/english/index" target="_blank" title="STO buka dalam tetingkap baharu">About STO</a></li> <li><a href="https://medical.visitseoul.net/en" target="_blank" title="Medical Tour buka dalam tetingkap baharu">Medical Tour</a></li> <li><a href="http://archive.visitseoul.net" target="_blank" title="SEOUL TOURISM ARCHIVE buka dalam tetingkap baharu">TOURISM ARCHIVE</a></li> <li><a href="https://www.discoverseoulpass.com/app/main" target="_blank" title="Discover Seoul Pass buka dalam tetingkap baharu">Discover Seoul Pass</a></li> <li><a href="https://stay.visitseoul.net/seoul-stay?lang=en" target="_blank" title="Seoul Stay buka dalam tetingkap baharu">Seoul Stay</a></li> <li><a href="https://www.seouldanurim.net/en/index" target="_blank" title="Accessible Seoul buka dalam tetingkap baharu">Accessible Seoul</a></li> </ul> </div> </div> </div>  <div class="btn-menu-cont"> <a class="btn-menu js-btn-menu--tablet--2024" href="#" title="전체보기메뉴 열기"> <span class="blind">butang untuk membuka menu paparan penuh</span> </a> </div> </div> <div class="search-area"> <form id="searchFrm" name="searchFrm" method="get" action="/search"> <div class="search-element"> <a class="btn-search-area-close js-btn-search-area-close--2024" href="javascript:void(0);" title="검색영역 닫기"> <span class="blind">검색영역 닫기버튼</span> </a> <div class="search-element-inner"> <input type="hidden" id="lang1" value="ms" name="lang"/> <div class="input-field"> <label for="search_name" class="hd-element">Buka kawasan carian</label> <input type="text" id="search_name" name="searchTerm" autocomplete="off" title="Sila masukkan istilah carian" placeholder="Sila masukkan istilah carian" /> <button type="button" class="input-search_clear"><em class="blind">Padamkan istilah carian</em></button> <button type="button" class="btn-search" onclick="javascript:goSearch();"> <span class="blind">jalankan carian</span> </button> </div> <div class="search-open-area" id="searchOpenArea" style=""> <div class="search-list "> <h3>Ranking Carian</h3> <div class="search-list-box"> <ul class="uiSearchRankingCol1"> </ul> <ul class="uiSearchRankingCol2"> </ul> </div> </div> </div> </div> </div> </form> </div> </div>   <div class="menu-wrap--mobile"> <div class="menu-wrap--mobile__header"> <div class="inner-cont"> <div class="menu-area"> <div class="btn-menu-cont"> <a class="btn-menu js-btn-menu--mobile--2024" href="#" title="전체보기메뉴 열기"> <span class="hd-element">전체보기메뉴 열기버튼</span> </a> </div> </div> <div class="logo-area"> <h2> <a href="https://malay.visitseoul.net"> <span class="hd-element">visitseoul.net</span> </a> </h2> </div> <div class="info-area"> <div class="search-cont"> <div class="btn-search-cont"> <button type="button" class="btn-search btn-search--mobile--2024"><span class="hd-element">carian</span></button> </div> <div class="search-open-area" id="searchOpenAreaMobile"> <div class="input-field"> <label for="search_nameMobile" class="hd-element">kawasan carian</label> <input type="text" id="search_nameMobile" name="searchTerm" title="Sila masukkan istilah carian anda" autocomplete="off" placeholder="Keyword"> <button type="button" class="input-search_clear" style="display: none;"><em class="blind">Close</em></button> <button type="button" class="btn-search" onclick="javascript:goSearchMobile();"><span class="hd-element">jalankan carian</span></button> </div> <div class="search-list"> <h3>Ranking Carian</h3> <div class="search-list-box"> <ul class="uiSearchRankingCol1"> </ul> <ul class="uiSearchRankingCol2"> </ul> </div> </div> </div> </div>  <div class="mylike-cont"> <div class="mylike-element"> <button type="button" class="btn-mylike btn-mylike--mobile--2024" id="btnMylikeM"> <span id="spanOpenMyFavM" class="blind">Kegemaran saya</span></button> </div>  <div class="mylike-open-area" id="mylikeOpenAreaM"> <div class="title"> <h3>Kegemaran saya</h3> <button id="btnTooltipM" type="button" class="btn-like-tooltip"><i class="ico-info"><em id="spanHdElementM" class="blind">Butang Petua Alat Kegemaran Saya</em></i></button>  <div id="divInfoBalloonM" class="info-balloon"> <p> <span class="change-word-break">Simpan maklumat perjalanan yang menarik minat anda. Ini ialah fungsi yang membolehkan anda mencari mengikut wilayah di Seoul.</span> <span class="change-word-break"></span> </p> </div>  </div> <ul class="ulWishList-mobile"> </ul> <div class="btn-block"> <a href="/wishlist" class="btn-primary"> <span>Lihat Kegemaran Saya</span> </a> </div> </div>  </div>  </div> </div> </div> <nav class="menu-wrap--mobile__nav"> <div class="mb_menu_wrap js-mb_menu_wrap"> <div class="mb_menu_wrap_inner"> <div class="mb_menu_title"> <h2> <a href="https://malay.visitseoul.net" title="visitseoul.net"> <span class="hd-element">visitseoul.net</span> </a> </h2> <div class="mb_cross_btn"> <a class="js-btn-cross-btn--mobile" href="javascript:void(0);" title="Tutup semua menu paparan"> <em class="blind">Lihat Semua Butang Tutup Menu</em> </a> </div> </div>  <div class="mb_clone-area"> <div class="mb_weather_wrap"></div> <div class="mb_other_wrap"></div> <div class="mb_gnb_wrap"></div> </div> </div> </div> </nav> </div>  </div> </header>  <script> function setCookie(name, value, exp) { var date = new Date(); date.setTime(date.getTime() + exp*24*60*60*1000); document.cookie = name + '=' + value + ';expires=' + date.toUTCString() + ';path=/'; }; function getCookie(name) { var value = document.cookie.match('(^|;) ?' + name + '=([^;]*)(;|$)'); return value? value[2] : null; }; function goSearch() { if(!$('#search_name').val()) { return; } $('#searchFrm').submit(); } function goSearchMobile() { if(!$('#search_nameMobile').val()) { return; } $('#search_name').val($('#search_nameMobile').val()); $('#searchFrm').submit(); } function getKweather() { $.ajax({ type : "post", url: '/comm/kweather/currentWeather2.json', dataType: 'json', contentType: 'application/x-www-form-urlencoded; charset=UTF-8', success: function(data) { var resultToday = data.applyDate_YYYY + "." + data.applyDate_MM + "." + data.applyDate_DD; var resultTemp = data.temp+"<em>C</em>"; switch(data.icon) { case '1': $('.ico-weather').addClass('sunny'); $('.ico-weather-blind').text('Cerah'); break; case '2': case '3': $('.ico-weather').addClass('cloudy'); $('.ico-weather-blind').text('Mendung'); break; case '5': case '6': $('.ico-weather').addClass('cloudy'); $('.ico-weather-blind').text('Mendung'); break; case '4': $('.ico-weather').addClass('cloudy'); $('.ico-weather-blind').text('Mendung'); break; case '7': case '8': case '9': $('.ico-weather').addClass('storm'); $('.ico-weather-blind').text('ribut'); break; case '10': case '11': case '12': case '13': case '14': case '15': case '16': case '17': $('.ico-weather').addClass('littleRain'); $('.ico-weather-blind').text('Hujan Kecil'); break; case '18': case '19': case '20': case '21': case '22': case '23': case '24': case '25': case '26': case '27': case '28': case '29': case '30': case '31': case '32': case '33': case '34': case '35': case '36': case '37': case '38': $('.ico-weather').addClass('snow'); $('.ico-weather-blind').text('salji'); break; case '39': case '40': $('.ico-weather').addClass('cloudy'); $('.ico-weather-blind').text('Mendung'); break; default : } $(".weather-cont .degree").html(resultTemp); }, error: function(data, status, err) { console.log('error forward : ' + data); } }); } function getSearchRankings() { $.ajax({ type : "post", url: '/comm/api/search/rankings/ms', dataType: 'json', success: function(data) { let result = data.result; if(result.code == 0){ var col1html = ''; var col2html = ''; $.each(result.rankings, function(i, item){ if(i<5) { col1html += '<li>'; col1html += ' <span class="num">'+(i+1)+'</span>'; col1html += ' <a href="/search?currentPage=1&search_radio=K&searchTerm='+item.KEYWORD+'&searchTy=&ctgrySn=&tursmAreaCode=">'+item.KEYWORD+'</a>' col1html += '</li>\n'; }else{ col2html += '<li>'; col2html += ' <span class="num">'+(i+1)+'</span>'; col2html += ' <a href="/search?currentPage=1&search_radio=K&searchTerm='+item.KEYWORD+'&searchTy=&ctgrySn=&tursmAreaCode=">'+item.KEYWORD+'</a>' col2html += '</li>\n'; } }); $('.uiSearchRankingCol1').html(col1html); $('.uiSearchRankingCol2').html(col2html); } }, error: function(data, status, err) { console.log('error forward : ' + data); } }); } $(document).ready(function() { getKweather(); //쿠키 모두 허용 $('#btnCookieAgree').on('click', function(e) { e.preventDefault(); setCookie('cookie-agree','Y',365); $('#cookiePopup').fadeOut('fast'); }); //쿠키 모두 거부 $('#btnCookieDisagree').on('click', function(e) { e.preventDefault(); setCookie('cookie-agree','N',1); $('#cookiePopup').fadeOut('fast'); }); try { if(getCookie('cookie-agree') != 'Y') { $('#cookiePopup').fadeIn('fast'); } } catch (err) { console.log('error header : ' + err); } $('#btnMylike').click(function(){ var langCodeId = 'ms'; if(langCodeId === "zh-CN" || langCodeId === "zh-TW"){ langCodeId = langCodeId.replace("-", "_"); } if($('#mylikeCont').hasClass('active')) { $('#mylikeCont').removeClass('active'); $('.hd-element-favpopup').text('Kegemaran saya'); }else{ getLastData(langCodeId, 5, function(result){ var html = ''; $.each(result, function(index, item){ html += '<li><a href="'+item.linkUrl+'">'+item.postSj+'</a></li>\n'; }); $('#ulWishList').html(html); $('.ulWishList-mobile').html(html); }); $('#mylikeCont').addClass('active'); } // if($('.mylike-cont-pc').hasClass('active')) { // getLastData('ms', 5, function(result){ // var html = ''; // $.each(result, function(index, item){ // html += '<li><a href="'+item.linkUrl+'">'+item.postSj+'</a></li>\n'; // }); // $('#ulWishList').html(html); // $('#ulWishList-mobile').html(html); // }); // $('.hd-element-favpopup').text('Tutup kegemaran saya'); // }else{ // $('.hd-element-favpopup').text('Kegemaran saya'); // } }); $('#btnMylikeM').click(function(){ var langCodeId = 'ms'; if(langCodeId === "zh-CN" || langCodeId === "zh-TW"){ langCodeId = langCodeId.replace("-", "_"); } if($('#mylikeContM').hasClass('active')) { // getLastData('ms', 5, function(result){ // var html = ''; // $.each(result, function(index, item){ // html += '<li><a href="'+item.linkUrl+'">'+item.postSj+'</a></li>\n'; // }); // $('#ulWishList').html(html); // $('#ulWishList-mobile').html(html); // }); // $('.hd-element-favpopup').text('Tutup kegemaran saya'); $('#mylikeContM').removeClass('active'); $('.hd-element-favpopup').text('Kegemaran saya'); }else{ getLastData(langCodeId, 5, function(result){ var html = ''; $.each(result, function(index, item){ html += '<li><a href="'+item.linkUrl+'">'+item.postSj+'</a></li>\n'; }); $('#ulWishList').html(html); $('#ulWishList-mobile').html(html); }); $('.hd-element-favpopup').text('Tutup kegemaran saya'); $('#mylikeContM').addClass('active'); // $('.hd-element-favpopup').text('Kegemaran saya'); } }); $('.btn-like-tooltip').click(function(){ if($('#divInfoBalloon').hasClass('active')) { $('#btnTooltip').attr('title', 'Tutup Petua alat kegemaran saya'); }else{ $('#btnTooltip').attr('title', 'Buka Petua alat kegemaran saya'); } if($('#divInfoBalloonM').hasClass('active')) { $('#btnTooltipM').attr('title', 'Tutup Petua alat kegemaran saya'); }else{ $('#btnTooltipM').attr('title', 'Buka Petua alat kegemaran saya'); } }); $('#btn-quick-list-mobile').click(function(){ $(this).attr('title', $('#quick_menu_close').val()); }); $('.dim').click(function(){ $('#btn-quick-list-mobile').attr('title', $('#quick_menu_open').val()); }) getSearchRankings(); }); //어짜피 서버에서 조회 하지 않으므로 화면 로드 되면 저장된 찜하기 목로을 모두 가져온다.(페이징 처리를 위해 전체 카운트 세팅.) </script>  <main class="sub-contents ">  <div class="sub-visual-element"> <div class="sub-visual-title"> <div class="large-text"> <span class="large-text-inner">Pusat Aduan Pelancong</span> </div> </div> <div class="sub-visual-bg" style="background-image:url(/data/MEDIA/20230116/0116180131449-e502f9cf347c40d9a12d6ccff5c2ce2c.png);"></div> </div> <script src="/resources/theme/script/2020/swiper.min.js"></script> <script> /*main swiper*/ var mainswiper = new Swiper('.main-swiper', { allowTouchMove: false, slidesPerView: 1, spaceBetween: 0, slidesPerGroup: 1, loop: false, loopFillGroupWithBlank: true, autoplay: false, autoplay: { delay: 5000, } }); </script>   <div class="sub-contents-inner " id="container"> <div class="loction"> <span class="ar">></span> Maklumat Perjalanan<span class="ar">></span> Bantuan Pelancong<span class="ar">></span> <span> <a href="/tourist-complaint-center" title="Go to page" >Pusat Aduan Pelancong</a> </span> </div>   <div class="box-detail-content"> <div class="box-detail-content"> <h4 class="heading4 fc-blue"> Mengalami Kesukaran/Memerlukan Bantuan <br> semasa Berada di Seoul </h4> <br> Jika anda mengalami kesukaran atau memerlukan bantuan ketika tinggal di Seoul, sila hubungi Pusat Sokongan Pelancong, yang dikendalikan oleh Seoul Tourism. Pusat ini akan membantu menyelesaikan sebarang kesulitan yang anda alami semasa perjalanan anda, seperti masalah tambang yang terlebih caj dan perubatan. <h5 class="heading5"> <br> <br> Pusat Sokongan Pelancong </h5> <br> <i class="css-ico-circle"></i> Waktu: 10:00-19:00 (Isnin-Ahad) <br> <i class="css-ico-circle"></i> Alamat:: Di hadapan Bangunan Samil, 85 Cheonggyecheon-ro, Jongno-gu, Seoul <i class="css-ico-circle"></i>  </div><div class="box-detail-content"> Laman utama:   <a href="https://tiac.or.kr/lang_en" target="_blank" title="buka dalam tetingkap baharu"> https://tiac.or.kr/lang_en </a> (Bahasa Inggeris)</div><div class="box-detail-content"> <br> ※ Waktu operasi tertakluk kepada perubahan. Pusat ini ditutup pada cuti umum Chuseok dan Tahun Baharu Lunar. <br>   <h5 class="heading5"> <br> Perkhidmatan Pampasan Tunai kerana Caj Berlebihan </h5> <br> Pusat Aduan Seoul Tourism menawarkan pampasan wang tunai untuk pelancong asing yang telah dicaj berlebihan semasa berada di Seoul. <br>   <h6 class="heading6 fc-blue light"> <i class="css-ico-circle color-blue"></i> Kelayakan </h6> Pelancong asing (Dalam perjalanan yang kurang daripada sebulan) <br>   <h6 class="heading6 fc-blue light"> <i class="css-ico-circle color-blue"></i> Kawasan Berkenaan </h6> Terhad kepada kes yang berlaku di Zon Pelancong Khas Seoul <br> (Itaewon, Myeong-dong, Namdaemun, Bukchang-dong, Dongdaemun Fashion Town, <br> Jongno/Cheonggye, Dadong, Mugyo-dong) <br>   <h6 class="heading6 fc-blue light"> <i class="css-ico-circle color-blue"></i> Kes Berkenaan </h6> Pampasan untuk caj berlebihan bagi pembayaran membeli-belah, makanan dan penginapan <br> ※ Tidak termasuk caj berlebihan oleh vendor jalanan dan kos agensi pengangkutan & perjalanan <h6 class="heading6 fc-blue light"> <br> <i class="css-ico-circle color-blue"></i> Had Pampasan </h6> Sehingga KRW 50,000 seorang <br> Masa Memproses: Kurang daripada 30 hari selepas menerima aduan <br> ※ Hanya yang diterima dalam tempoh 14 hari dari tarikh kerosakan akan disemak dan diberi pampasan. <h6 class="heading6 fc-blue light"> <br> <i class="css-ico-circle color-blue"></i> Permohonan Pampasan </h6> ☎ 1800-9008 Pusat Sokongan Pelancong / <a href="mailto:tcc@sta.or.kr" target="_blank" title="buka dalam tetingkap baharu"> tcc@sta.or.kr </a> <br> ※ Hubungi pusat aduan atau minta bantuan guide atau polis pelancong untuk memfailkan aduan.</div></div>  </div> </main>   <footer class="footer"> <div class="footer-inner">  <div class="footer-group-01"> <div class="row logo"> <span>  <a class="btn-sto" href="http://www.sto.or.kr/english/index" target="_blank" title="Opens a new window to the Seoul Tourism Organisation page"> <i class="ico-sto"><em class="blind">STO SEOUL TOURISM ORGANIZATION</em></i> </a> </span> <span> <a class="btn-seoulMySoul" href="https://world.seoul.go.kr/" target="_blank" title="Opens a new window to the Seoul Metropolitan City page"> <i class="ico-seoulMySoul"><em class="blind">SEOUL MY SOUL</em></i> </a> </span> </div> <div class="row privacy"> <span> <a class="btn-privacy" href="http://www.sto.or.kr/english/privacy" target="_blank" title="Dasar Privasibuka dalam tetingkap baharu"><b>Dasar Privasi</b></a> </span> <span> </span> </div> </div>  <div class="footer-group-02"> <div class="row"> <dl> <dt>Waktu operasi</dt> <dd> <span>Isnin-Jumaat 9 pg. – 6 ptg. (KST)</span> <span> <a class="btn-link" href="mailto:staff@visitseoul.net" title="">staff@visitseoul.net</a> </span> </dd> </dl> <dl> <dt>Pusat Aduan Pelancongan</dt> <dd> <span> <a class="btn-info" href="/tourist-complaint-center" target="_blank" title="Pusat Aduan Pelancongan Open a new window"> <em>Pusat Aduan Pelancongan</em> <i class="ico-more"></i> </a> </span> <span> <a class="btn-info" href="https://1330chat.visitkorea.or.kr:3000/#/ttalk_main/CHAT1330_160635739001093018/_0400_0100_localgovernment" target="_blank" title="buka Pertanyaan pelancongan umum dalam tetingkap baharu Buka dalam tetingkap baharu"> <em>buka Pertanyaan pelancongan umum dalam tetingkap baharu 1330</em> <i class="ico-more"></i> </a> </span> </dd> </dl> </div> <div class="row"> <dl> <dt>Aplikasi Mudah Alih VisitSeoul</dt> <dd> <span> <a class="btn-info" href="https://itunes.apple.com/app/i-tour-seoul/id360156429" target="_blank" title="app store buka dalam tetingkap baharu"> <em>App Store</em> <i class="ico-more"></i> </a> </span> <span> <a class="btn-info" href="https://play.google.com/store/apps/details?id=com.sto.android.client.itourseoul" target="_blank" title="google Play buka dalam tetingkap baharu"> <em>Google Play</em> <i class="ico-more"></i> </a> </span> </dd> </dl> <dl class="sns"> <dt>Visit Seoul SNS</dt> <dd> <a class="btn-fb" href="https://www.facebook.com/VisitSeoul/" target="_blank" title="Facebook Pembukaan di tetingkap baru"> <i class="ico-fb"></i> </a> <a class="btn-instar" href="https://www.instagram.com/visitseoul_official/" target="_blank" title="Instagram Pembukaan di tetingkap baru"> <i class="ico-instar"></i> </a> <a class="btn-yt" href="https://www.youtube.com/user/visitseoul" target="_blank" title="Youtube Pembukaan di tetingkap baru"> <i class="ico-yt"></i> </a> </dd> </dl> </div> <div class="row copyright"> <span>85, Cheonggyecheon-ro, Jongno-gu, Seoul (6F, 31 Building)</span> <span>© 2024 Seoul Tourism Organization. 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Pusat Aduan Pelancong | The Official Travel Guide to Seoul