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class="globalnav-link-text">Mac</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - ipad" class=" globalnav-item globalnav-item-ipad globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/mx/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 0-1.471.697-2.362 1.846-2.362 1.142 0 1.857.914 1.857 2.362 0 1.459-.709 2.361-1.857 2.361zm1.834-8.027v3.503h-.088c-.358-.691-1.102-1.107-1.981-1.107-1.605 0-2.654 1.289-2.654 3.27 0 1.986 1.037 3.269 2.654 3.269.873 0 1.623-.416 2.022-1.119h.093v1.008h.961v-8.824zm-15.394 4.869h-1.863v-3.563h1.863c1.225 0 1.899.639 1.899 1.799 0 1.119-.697 1.764-1.899 1.764zm.276-4.5h-3.194v8.455h1.055v-3.018h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.611-1.108-2.736-2.707-2.736zm-6.064 8.454h1.008v-6.316h-1.008zm-.199-8.237c0-.387.316-.704.703-.704s.703.317.703.704c0 .386-.316.703-.703.703s-.703-.317-.703-.703z"></path></svg></span><span class="globalnav-link-text">iPad</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - iphone" class=" globalnav-item globalnav-item-iphone globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/mx/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 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home" data-analytics-element-engagement="hover - tv & home" aria-label="TV y casa" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 55 44" width="55" xmlns="http://www.w3.org/2000/svg"><path d="m2.9754 25.9948v-7.5058h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059h-1.0547zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm8.7486 2.25v-.8613c.123.0234.2812.0293.4219.0293.5801 0 .8965-.2754 1.1602-1.0371l.1172-.375-2.3379-6.3223h1.0898l1.7344 5.1973h.0938l1.7285-5.1973h1.0723l-2.4668 6.7031c-.5391 1.4648-1.043 1.8984-2.1621 1.8984-.1349.0001-.3107-.0116-.4513-.0351zm9.375-6.4746c0-2.7305 1.4297-4.4297 3.7266-4.4297 1.7812 0 3.1699 1.1191 3.4219 2.748h-1.0723c-.2812-1.0898-1.1836-1.7754-2.3496-1.7754-1.623 0-2.6426 1.3359-2.6426 3.457s1.0195 3.4512 2.6484 3.4512c1.1777 0 2.0742-.6035 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0-1.8457-.4805-1.8457-1.6875zm3.4365-1.5117v-.0117c0-2.0273 1.1133-3.2637 2.9121-3.2637s2.9121 1.2363 2.9121 3.2637v.0117c0 2.0215-1.1133 3.2637-2.9121 3.2637s-2.9121-1.2422-2.9121-3.2637zm4.7812 0v-.0117c0-1.4941-.6738-2.3613-1.8691-2.3613s-1.8691.8672-1.8691 2.3613v.0117c0 1.4883.6738 2.3613 1.8691 2.3613s1.8691-.873 1.8691-2.3613z"></path></svg></span><span class="globalnav-link-text">Entretenimiento</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/mx/shop/goto/buy_accessories" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="true" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Accesorios" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 61 44" width="61" xmlns="http://www.w3.org/2000/svg"><path d="m5.6701 23.5801h-3.3633l-.8496 2.4199h-1.1075l3.1172-8.4551h1.043l3.1172 8.4551h-1.1074zm-3.0528-.8965h2.7422l-1.3242-3.7734h-.0938zm10.0987-1.0664c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449zm6.5947 0c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449zm7.5796 2.748c-.293 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0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109 0-1.0489 1.0137-1.8399 2.3555-1.8399z"></path></svg></span><span class="globalnav-link-text">Accesorios</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - support" class=" globalnav-item globalnav-item-support globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/es-mx/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="true" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Soporte" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 44 44" width="44" xmlns="http://www.w3.org/2000/svg"><path d="m1.5063 23.7887c.1289.8848.9727 1.4473 2.1738 1.4473 1.1367 0 1.9746-.6152 1.9746-1.4531 0-.7207-.5273-1.1777-1.6934-1.4707l-1.084-.2812c-1.5293-.3867-2.1914-1.0781-2.1914-2.2793 0-1.4355 1.2012-2.4082 2.9883-2.4082 1.6348 0 2.8535.9727 2.9414 2.3379h-1.0604c-.1465-.8672-.8613-1.3828-1.916-1.3828-1.125 0-1.8691.5625-1.8691 1.418 0 .6621.4629 1.043 1.6289 1.3418l.8848.2344c1.752.4395 2.4551 1.1191 2.4551 2.3613 0 1.5527-1.2246 2.543-3.1582 2.543-1.793 0-3.0293-.9492-3.1406-2.4082h1.0662zm6.419-.9492c0-2.0332 1.1133-3.2695 2.9121-3.2695s2.9121 1.2363 2.9121 3.2695c0 2.0273-1.1133 3.2695-2.9121 3.2695s-2.9121-1.2421-2.9121-3.2695zm4.7812 0c0-1.5-.6738-2.3613-1.8691-2.3613s-1.8691.8613-1.8691 2.3613c0 1.4941.6738 2.3613 1.8691 2.3613s1.8691-.8671 1.8691-2.3613zm8.2354 0c0 1.9746-1.0488 3.2695-2.6543 3.2695-.9023 0-1.6289-.3926-1.9746-1.0605h-.0938v3.0586h-1.0078v-8.4258h.9609v1.0547h.0938c.4043-.7266 1.1602-1.166 2.0215-1.166 1.6113 0 2.6543 1.2832 2.6543 3.2695zm-1.043 0c0-1.4766-.6914-2.3613-1.8457-2.3613-1.1426 0-1.8633.9082-1.8633 2.3613 0 1.4473.7207 2.3613 1.8574 2.3613 1.1602.0001 1.8516-.8847 1.8516-2.3613zm2.189 0c0-2.0332 1.1133-3.2695 2.9121-3.2695s2.9121 1.2363 2.9121 3.2695c0 2.0273-1.1133 3.2695-2.9121 3.2695s-2.9121-1.2421-2.9121-3.2695zm4.7812 0c0-1.5-.6738-2.3613-1.8691-2.3613s-1.8691.8613-1.8691 2.3613c0 1.4941.6738 2.3613 1.8691 2.3613s1.8691-.8671 1.8691-2.3613zm2.5049-3.1582h.9609v.9375h.0938c.1875-.6152.9141-1.0488 1.752-1.0488.1641 0 .375.0117.5039.0293v1.0078c-.082-.0234-.4453-.0586-.6445-.0586-.9609 0-1.6582.6445-1.6582 1.5352v3.9141h-1.0079zm6.2315-1.6347v1.6348h1.4062v.8438h-1.4062v3.5742c0 .7441.2812 1.0605.9375 1.0605.1816 0 .2812-.0059.4688-.0234v.8496c-.1992.0352-.3926.0586-.5918.0586-1.3008 0-1.8223-.4805-1.8223-1.6875v-3.832h-1.0195v-.8438h1.0195v-1.6348zm7.9131 6.3164c-.293 1.0781-1.2773 1.7461-2.6602 1.7461-1.752 0-2.8477-1.2656-2.8477-3.2637 0-1.9863 1.1133-3.2754 2.8477-3.2754 1.7051 0 2.7422 1.2129 2.7422 3.1758v.3867h-4.541v.0469c.0527 1.248.75 2.0391 1.8223 2.0391.8145 0 1.3652-.2988 1.6289-.8555zm-4.459-2.045h3.4804c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0077 0-1.7109.7383-1.787 1.8574z"></path></svg></span><span class="globalnav-link-text">Soporte</span></span></a></li></ul></div></div></div></li><li data-topnav-flyout-label="Buscar en apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="/kb/index?page=search&locale=es_MX" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Buscar en apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a><div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"><form action="https://support.apple.com/kb/index" method="get" class="globalnav-searchfield"><div class="globalnav-searchfield-wrapper"><input placeholder="Buscar en apple.com" aria-label="Buscar en apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" value><input type="hidden" name="locale" value><button aria-label="Borrar la b煤squeda" tabindex="-1" type="button" class="globalnav-searchfield-reset"><span class="globalnav-image-regular"><svg height="14" viewBox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"><path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 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id="supportsThreeD"></div> <div class="main" data-env='live' data-edit-mode='false' role="main"> <section class="as-container-column as-columns--1up as-banner as-banner--top "> <div class="column-item"> <div class='as-banner-cont'> <div class='as-banner-image as-banner-image--top'> <style type="text/css"> .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">Soporte t茅cnico de Apple</h1></div> </div> </div> <div class="as-imagegrid-wrapper row as-imagegrid--7up as-imagegrid--base"> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPhone" data-analytics-link-url="/es-mx/iphone" href="/es-mx/iphone"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/image-grid-iphone-tn_2x.png" alt="" width="34" class="" height="68"></div> <span aria-label="Soporte t茅cnico de iPhone">iPhone</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Mac" data-analytics-link-url="/es-mx/mac" href="/es-mx/mac"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/image-grid-mac-tn_2x.png" alt="" width="110" class="" height="66"></div> <span aria-label="Soporte t茅cnico de Mac">Mac</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPad" data-analytics-link-url="/es-mx/ipad" href="/es-mx/ipad"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/image-grid-ipad-tn_2x.png" alt="" width="68" class="" height="48"></div> <span aria-label="Soporte t茅cnico de iPad">iPad</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Watch" data-analytics-link-url="/es-mx/watch" href="/es-mx/watch"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-watch-_2x.png" alt="" width="42" class="" height="68"></div> <span aria-label="Soporte t茅cnico de Apple聽Watch">Watch</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="AirPods" data-analytics-link-url="/es-mx/airpods" href="/es-mx/airpods"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-airpods_2x.png" alt="" width="66" class="" height="60"></div> <span aria-label="Soporte t茅cnico de AirPods">AirPods</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Music" data-analytics-link-url="/es-mx/music" href="/es-mx/music"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-music_2x.png" alt="" width="68" class="" height="68"></div> <span aria-label="Soporte t茅cnico de Music">Music</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="TV" data-analytics-link-url="/es-mx/tv" href="/es-mx/tv"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-tv_2x.png" alt="" width="72" class="" height="68"></div> <span aria-label="Soporte t茅cnico de TV">TV</span></a></div> </div> <div class="grid as-tile-wrapper as-tile--3up as-tile--topics as-fluid "> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <a class="as-tile as-tile-rounded as-tile-gray as-tile-shadow " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Forgot Apple Account password" data-analytics-link-url="/es-mx/HT201487" href="/es-mx/HT201487"><div aria-label="Olvid茅 la contrase帽a de la Cuenta de Apple" class="as-tile-content as-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/tile-topic-password_2x.svg" alt="" class="as-tile-image-chiklet"><p>Olvid茅 la contrase帽a de la Cuenta de Apple</p></div></a></div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <a class="as-tile as-tile-rounded as-tile-gray as-tile-shadow " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Apple Repair" data-analytics-link-url="/es-mx/repair" href="/es-mx/repair"><div aria-label="Reparaci贸n de Apple" class="as-tile-content as-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/tile-topic-repair_2x.svg" alt="" class="as-tile-image-chiklet"><p>Reparaci贸n de Apple</p></div></a></div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <a class="as-tile as-tile-rounded as-tile-gray as-tile-shadow " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Billing and subscriptions" data-analytics-link-url="/es-mx/billing" href="/es-mx/billing"><div aria-label="Facturaci贸n y suscripciones" class="as-tile-content as-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/tile-topic-billing_2x.svg" alt="" class="as-tile-image-chiklet"><p>Facturaci贸n y suscripciones</p></div></a></div> </div> <section class="as-search" data-analytics-region="suggested search" role="section"> <div class="as-search-heading"> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-heading typography-headline-reduced">Buscar m谩s temas</h2></div> </div> </div> <div class="as-search-content"> <div class="row justify-content-center"> <div class="column large-12 medium-12"> <form action="https://support.apple.com/kb/index" method="get" id="as-search-form" class="as-search-form" data-suggestions-endpoint="https://www.apple.com/search-services/suggestions/" data-quick-links-heading='Enlaces r谩pidos' data-suggested-results-heading='B煤squedas recomendadas' onsubmit="return false;"> <div class="form-textbox form-textbox-with-lefticon form-textbox-with-righticon" id="as-search-text-box"> <input type="hidden" name="page" value="search"> <input type="hidden" name="type" value="organic"> <input type="hidden" name="src" id="src" value="support_searchbox_psp"> <input type="hidden" name="locale" id="as-search-locale" value="es_MX"> <label for="as-search-input" class="a11y"> Buscar en Soporte</label> <input aria-owns="as-search-suggestions" aria-describedby="instructions" aria-activedescendant="noSuggestions" aria-haspopup="listbox" role="textbox" aria-autocomplete="list" autocomplete="off" class="as-search-form-input form-textbox-input" id="as-search-input" name="q" autocapitalize="none" spellcheck="false" type="text" value="" required> <span id="instructions" aria-hidden="true" class="hide">Para ver la lista de opciones, escribe.</span> <span class="form-textbox-label" id="search-text-labke" aria-hidden="true">Buscar en Soporte</span> <button class="as-search-form-submit form-icons form-icons-search15" type="submit" aria-label="Submit"> </button> <button id="as-search-close" class="as-search-form-reset form-textbox-righticon form-icons-focusable" type="reset"> <span class="form-icons form-icons-reset" id="as-search-close-icon" aria-hidden="true"></span> <span class="a11y">Borrar b煤squeda</span> </button> </div> </form> </div> </div> <div class="row justify-content-center"> <div class="column large-12 medium-12"> <div class="as-search-suggestions" id="as-search-suggestions-wrapper"> <span role="status" class="a11y" aria-live="polite"></span> <section class="as-search-results-section as-search-results-section-quicklinks">  </section> <section class="as-search-results-section-divider-space">  </section> <section class=" as-search-results-section as-search-results-section-suggestions">  </section> <section class="as-search-results-section-no-results">  </section> </div> </div> </div> </div> </section> <section class="as-container-column as-columns--1up as-columns-bg "> <div class="column-item"> <div class="as-banner-row"> <div class="grid as-tile-wrapper as-tile--2by3up as-fullbleed"> <div class="grid-item large-span-8 medium-span-6 small-span-12"> <div class="as-tile "> <div class="as-tile-content as-center"> <h2 class="typography-headline-reduced">Obtener soporte t茅cnico</h2><div class="as-richtext"><p>Br铆ndanos algunos detalles y te ofreceremos la mejor soluci贸n. Puedes comunicarte por tel茅fono, chat, correo electr贸nico y mucho m谩s.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="button typography-body button-neutral" data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Start now" data-analytics-link-url="https://getsupport.apple.com/?caller=home&PRKEYS=" href="https://getsupport.apple.com/?caller=home&PRKEYS=" rel="nofollow"><span class="icon-copy" aria-label="Comienza ahora">Comienza ahora</span></a></li> </ul> </div> <picture class="as-tile-image justify-content-center"> <source srcset="/content/dam/edam/applecare/images/en_US/psp_content/tile-split-getsupport.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/en_US/psp_content/tile-split-getsupport.image.large_2x.png" alt="" width="1440" style="--width-large: 1440px; --width-small: 734px" class="" height="300"></picture> </div> </div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <div class="as-tile "> <div class="as-tile-content as-center"> <h2 class="typography-headline-reduced">App Soporte de Apple</h2><div class="as-richtext"><p>Obt茅n ayuda para todos tus productos Apple en un solo lugar o con茅ctate con especialistas.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper typography-body " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Download" data-analytics-link-url="https://apps.apple.com/mx/app/apple-support/id1130498044?pt=2003&ct=support.home&mt=8&l=es" href="https://apps.apple.com/mx/app/apple-support/id1130498044?pt=2003&ct=support.home&mt=8&l=es"><span class="icon-copy" aria-label="Descargar la app Soporte de Apple para iPhone o iPad">Descargar</span><span class='icon icon-after icon-external' aria-hidden='true'></span></a></li> </ul> </div> <picture class="as-tile-image justify-content-center"> <source srcset="/content/dam/edam/applecare/images/es_MX/psp_content/tile-split-supportapp.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/es_MX/psp_content/tile-split-supportapp.image.large_2x.png" alt="" width="262" style="--width-large: 262px; --width-small: 250px" class="" height="262"></picture> </div> </div> </div> <div class="grid as-tile-wrapper as-tile--1up as-fluid"> <div class="grid-item large-span-12 medium-span-12 small-span-12"> <div class="as-tile as-tile-rounded "> <div class="as-tile-content as-center "> <h2 class="typography-headline-reduced">Mi soporte</h2><div class="as-richtext"><p>Obt茅n informaci贸n sobre la garant铆a, consulta el estado de la cobertura o busca una reparaci贸n existente.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper typography-body " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Sign in with your Apple Account" data-analytics-link-url="https://mysupport.apple.com/?selectedLocale=es_MX" href="https://mysupport.apple.com/?selectedLocale=es_MX" rel="nofollow"><span class="icon-copy" aria-label="Inicia sesi贸n con tu cuenta de Apple">Inicia sesi贸n con tu cuenta de Apple</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> <picture class="as-tile-image justify-content-center"> </picture> </div> </div> </div> <div class="grid as-tile-wrapper as-tile--1up as-fluid"> <div class="grid-item large-span-12 medium-span-12 small-span-12"> <div class="as-tile as-tile-rounded "> <div class="as-tile-content as-center "> <h2 class="typography-headline-reduced">AppleCare+</h2><div class="as-richtext"><p>Obt茅n reparaciones ilimitadas para tener protecci贸n por da帽o accidental, acceso prioritario a los expertos de Apple y mucho m谩s.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper typography-body " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Learn more" data-analytics-link-url="https://www.apple.com/mx/support/products/?cid=aaa-ols-home-acpp-psp-0922" href="https://www.apple.com/mx/support/products/?cid=aaa-ols-home-acpp-psp-0922"><span class="icon-copy" aria-label="Obt茅n m谩s informaci贸n sobre AppleCare+">Obtener m谩s informaci贸n</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> <picture class="as-tile-image justify-content-center"> <source srcset="/content/dam/edam/applecare/images/en_US/psp_content/tile-feature-applecare-plus.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/en_US/psp_content/tile-feature-applecare-plus.image.large_2x.png" alt="" width="980" style="--width-large: 980px; --width-small: 480px" class="" height="370"></picture> </div> </div> </div> <div class="grid as-tile-wrapper as-tile--2by3up as-fluid"> <div class="grid-item large-span-8 medium-span-6 small-span-12"> <div class="as-tile as-tile-rounded "> <div class="as-tile-content as-left"> <h2 class="typography-label">Ten cuidado con las piezas falsificadas</h2><div class="as-richtext"><p>Es posible que algunos adaptadores de energ铆a y bater铆as de proveedores independientes no est茅n dise帽ados adecuadamente, y eso podr铆a ocasionar problemas de seguridad. Para asegurarte de recibir una bater铆a Apple original al solicitar un reemplazo de bater铆a, te recomendamos visitar una <a href="https://www.apple.com/mx/retail/" class="analytics-exitlink">Apple Store</a> o a un <a href="https://locate.apple.com/mx/es/" class="analytics-exitlink">proveedor de servicios autorizado por Apple</a>. Si necesitas un adaptador de reemplazo para cargar tu dispositivo Apple, te recomendamos adquirir uno de Apple.</p> <p>Asimismo, es posible que las pantallas de reemplazo que no son originales tengan una calidad visual deficiente y no funcionen correctamente. Contamos con expertos de confianza que realizan reparaciones certificadas por Apple usando piezas originales de Apple.</p></div></div> <picture class="as-tile-image justify-content-center"> </picture> </div> </div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <div class="as-tile as-tile-rounded "> <div class="as-tile-content as-left"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/nav-icon-giftcard_2x.svg" alt="" class="as-tile-image-chiklet"><h2 class="typography-label">Ten cuidado con las estafas relacionadas con las tarjetas de regalo</h2><div class="as-richtext"><p>Ten cuidado con las estafas relacionadas con las tarjetas Apple Store y las tarjetas App Store y iTunes.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper typography-body " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Learn more" 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