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Quer ver seus agentes de suporte ao cliente sendo mais eficientes?
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agentes, e essa é a razão de ser do Espaço de trabalho do agente. Afinal, tudo o que os agentes querem é fornecer suporte simplificado sem precisar alternar entre painéis nem pedir informações repetidas aos clientes. Com as ferramentas e os dados certos, os agentes mantêm conversas relevantes e personalizadas em qualquer canal.</p></div></div></div></div></section><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledTabs-sc-1qaor65-0 hoIXXn Tabsstyle__TabsRoot-sc-18l1o97-0 kIdHtu" data-garden-id="tabs.tabs" data-garden-version="8.76.2"><div role="tablist" data-garden-container-id="containers.tabs" data-garden-container-version="2.0.14" aria-orientation="horizontal" class="StyledTabList-sc-wa5aaj-0 dLlZQP Tabsstyle__TabListRoot-sc-18l1o97-1 bndLKw" data-garden-id="tabs.tablist" data-garden-version="8.76.2"><div tabindex="0" aria-selected="false" role="tab" id=":Re76:__tab:tab-1" aria-controls=":Re76:__panel:tab-1" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Unifique seus canais</div><div tabindex="-1" aria-selected="false" role="tab" id=":Re76:__tab:tab-2" aria-controls=":Re76:__panel:tab-2" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Contexto na palma da mão</div><div tabindex="-1" aria-selected="false" role="tab" id=":Re76:__tab:tab-3" aria-controls=":Re76:__panel:tab-3" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Colabore com facilidade</div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-1" hidden="" aria-labelledby=":Re76:__tab:tab-1" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-2" hidden="" aria-labelledby=":Re76:__tab:tab-2" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-3" hidden="" aria-labelledby=":Re76:__tab:tab-3" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div></div></div></div></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Mantenha o foco</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Monitore atualizações na conversa</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Receba atualizações em tempo real das mensagens recebidas e responda imediatamente por <a href="/service/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>e-mail</span></a>, <a href="/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>chat</span></a>, <a href="/service/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>telefone</span></a> e <a href="/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>mensagens</span></a>. Veja quando um cliente está digitando uma resposta no chat ou quando chega uma nova mensagem no WhatsApp. Fique por dentro das conversas que você segue e das que chegam por cópia para você, tudo em um só lugar.</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27652%27%20height=%27398%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Resoluções rápidas</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Personalização superpoderosa</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adapte seu espaço de trabalho aos fluxos de trabalho exclusivos do seu agente com personalização simples de arrastar e soltar. Aproveite dados contextuais importantes ou aplicativos da barra lateral para trabalhar como quiser. Adicione numerosos aplicativos do <a href="/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Marketplace de aplicativos da Zendesk</span></a> e permita que os agentes fixem seus favoritos para resolver problemas com mais rapidez e menos cliques.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27764%27%20height=%27484%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kHpSgQ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="VideoEmbedstyle__VideoEmbedRoot-sc-3pobmb-0 cgEXZg"></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Espaço de trabalho do agente em ação</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Criar conexões pessoais através de vídeo</h2></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 khrxgA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iiBgEf"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 21 16" fill="currentColor" class="sc-90b24403-0 lnZhVC"><path d="M6.667 2.667h8V0h-8zM0 16h4V4H0zm17.333 0h4V4h-4zm-12 0H16V4H5.333z"></path></svg><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">O desafio</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A BombBomb permite que mais de 30.000 clientes se conectem usando o poder do vídeo. Com uma simples extensão do Chrome ou com o aplicativo para dispositivos móveis, a BombBomb permite que os clientes gravem e enviem e-mails de vídeo em questão de segundos. Para oferecer suporte ao cliente, a BombBomb utiliza vários canais, incluindo e-mail, chat, telefone e mídias sociais. Mas gerenciar tudo isso simultaneamente pode ser um desafio e a BombBomb percebeu que a produtividade dos agentes estava ficando prejudicada.</p></div></div><div class="StyledCol-sc-inuw62-0 khrxgA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iiBgEf"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 20 16" fill="currentColor" class="sc-90b24403-1 gnAJzv"><path d="M16.535 0 4.352 12.184l3.481 3.481L20.017 3.48zM0 7.833l3.481 3.481 3.481-3.481-3.481-3.481z"></path></svg><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Nossa solução</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A equipe adotou a Zendesk Suite, que oferece o novo Espaço de trabalho do agente. Agora, eles trabalham com um só conjunto de ferramentas e processos em todos os canais. E com a capacidade de aproveitar dados relevantes do cliente, aplicativos e campos de tickets, eles estão conseguindo tempos de resposta mais rápidos nos canais mais importantes: chat e e-mail. Agora os agentes podem responder nos chats e fazer acompanhamentos por e-mail ou telefone num só lugar. Grandes mudanças na BombBomb.</p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-zendesk-support-suite/overview/bomb-bomb-logo.svg" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“Nossos clientes entram em contato conosco por vários canais, incluindo e-mail, chat e telefone, e queremos que eles possam nos contatar no canal de sua preferência. Com o Espaço de trabalho do agente, podemos unificar esses canais em um só lugar para que a equipe de suporte ofereça experiências contextuais e personalizadas, o que acabou nos ajudando a aumentar nosso CSAT para 98%.”</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Jonathan Bolton</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Vice-presidente sênior de operações</p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27450%27%20height=%27563%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iyMXdC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Espaço de trabalho poderoso. Agentes capacitados.</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Comece uma avaliação</a></div></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="arch" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 beWldA"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-agent-workspace/footer-lamp.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-agent-workspace/footer-lamp.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-agent-workspace/footer-lamp.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-agent-workspace/footer-lamp.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-agent-workspace/footer-lamp.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/footer-lamp.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-agent-workspace/footer-lamp.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-agent-workspace/footer-lamp.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-agent-workspace/footer-lamp.jpg"/></noscript></span></span></div></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" class="LinkCollectionstyle__ZendeskIcon-sc-96x2q7-1 hfrOhb"><path d="M0 16h9.753V4.226zM9.753 0A4.876 4.876 0 1 1 0 0h9.753zm1.607 16a4.876 4.876 0 1 1 9.753 0H11.36zm0-4.226V0h9.753z"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 LinkCollectionstyle__LinkCollectionContentWrapper-sc-96x2q7-0 bEEqbX jZifzR" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Líderes de atendimento ao cliente</h4></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Nossos produtos</h2><ul><li><a href="/service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk para atendimento ao cliente</span></a></li><li><a href="/employee-service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/agent-workspace/","es":"https://www.zendesk.es/service/agent-workspace/","fr":"https://www.zendesk.fr/service/agent-workspace/","hk":"https://www.zendesk.hk/service/agent-workspace/","it":"https://www.zendesk.com/it/service/agent-workspace/","kr":"https://www.zendesk.kr/service/agent-workspace/","mx":"https://www.zendesk.com.mx/service/agent-workspace/","nl":"https://www.zendesk.nl/service/agent-workspace/","th":"https://www.zendesk.com/th/service/agent-workspace/","tw":"https://www.zendesk.tw/service/agent-workspace/","au":"https://www.zendesk.com/au/service/agent-workspace/","in":"https://www.zendesk.com/in/service/agent-workspace/","sg":"https://www.zendesk.com/sg/service/agent-workspace/","dk":"https://www.zendesk.com/dk/service/agent-workspace/","se":"https://www.zendesk.com/se/service/agent-workspace/","us":"https://www.zendesk.com/service/agent-workspace/","jp":"https://www.zendesk.co.jp/service/agent-workspace/","br":"https://www.zendesk.com.br/service/agent-workspace/","gb":"https://www.zendesk.co.uk/service/agent-workspace/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-agent-workspace.php","_katamari-temp-source_id":"503301","katamari-agent-workspace-1":"Pensado para você","katamari-agent-workspace-2":"Um espaço de trabalho ideal para conversas","katamari-agent-workspace-3":"Faça o tour guiado.","katamari-agent-workspace-4":"Tudo no seu devido lugar","katamari-agent-workspace-5":"O Zendesk foi feito para agentes, e essa é a razão de ser do Espaço de trabalho do agente. Afinal, tudo o que os agentes querem é fornecer suporte simplificado sem precisar alternar entre painéis nem pedir informações repetidas aos clientes. Com as ferramentas e os dados certos, os agentes mantêm conversas relevantes e personalizadas em qualquer canal.","katamari-agent-workspace-6":"Unifique seus canais","katamari-agent-workspace-7":"O espaço de trabalho do agente inclui chat, e-mail, voz e conversas por redes sociais, tudo na mesma interface. A conversa é unificada para que os agentes respondam rapidamente e façam acompanhamentos com mais facilidade. Os agentes podem alternar facilmente entre canais ao responder a um cliente, por exemplo, podem dar continuidade a uma conversa por chat usando e-mail, tudo dentro da caixa de edição omnichannel.","katamari-agent-workspace-8":"Contexto na palma da mão","katamari-agent-workspace-9":"Tudo o que você sabe sobre um cliente agora pode estar em um só lugar. Reúna informações de perfil, incluindo informações de contato, idioma preferido e notas em formato livre. Você também pode acompanhar as interações anteriores do cliente, incluindo visitas a páginas da web e atividade no carrinho de compras, para ter uma visualização completa da jornada. Dê um passo adiante com o Zendesk Sunshine para conectar dados de eventos de fontes externas.","katamari-agent-workspace-10":"Colabore com facilidade","katamari-agent-workspace-11":"Muitas vezes os agentes precisam interagir com outras equipes, tanto externas quanto internas, para obter ajuda rapidamente. Com as Conversas paralelas, é possível entrar em contato com qualquer departamento por e-mail ou Slack. Dessa forma, você pode obter uma fatura de reembolso, aprovação legal ou somente uma orientação sem precisar sair da conversa com o cliente.","katamari-agent-workspace-12":"Unifique seus canais","katamari-agent-workspace-13":"Contexto na palma da mão","katamari-agent-workspace-14":"Colabore com facilidade","katamari-agent-workspace-15":"Mantenha o foco","katamari-agent-workspace-16":"Monitore atualizações na conversa","katamari-agent-workspace-17":"Receba atualizações em tempo real das mensagens recebidas e responda imediatamente por \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ee-mail\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003echat\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/voice/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003etelefone\u003c/span\u003e\u003c/a\u003e e \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003emensagens\u003c/span\u003e\u003c/a\u003e. Veja quando um cliente está digitando uma resposta no chat ou quando chega uma nova mensagem no WhatsApp. Dessa forma, você pode direcionar sua atenção para onde é mais necessário.","katamari-agent-workspace-18":"Resoluções rápidas","katamari-agent-workspace-19":"Personalização superpoderosa","katamari-agent-workspace-20":"Passar de uma conversa para outra fica fácil com atualizações rápidas dos metadados de tickets em um só lugar. Atualize formulários e campos de tickets em diferentes canais ou atribua um membro da equipe para transferir rapidamente uma conversa. Aproveite dados relevantes integrando a grande oferta de aplicativos do \u003ca href=\"/apps/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eMarketplace de aplicativos da Zendesk\u003c/span\u003e\u003c/a\u003e, que vão desde gestão de força de trabalho até produtividade de agentes, para ter uma visão unificada do problema do cliente e oferecer assistência rápida.","katamari-swap-1":"\u003cdiv class=\"wistia_embed wistia_async_1lyg9at74r\"\u003e\u003c/div\u003e","katamari-agent-workspace-21":"Espaço de trabalho do agente em ação","katamari-agent-workspace-22":"Criar conexões pessoais através de vídeo","katamari-agent-workspace-23":"O desafio","katamari-agent-workspace-24":"A BombBomb permite que mais de 30.000 clientes se conectem usando o poder do vídeo. Com uma simples extensão do Chrome ou com o aplicativo para dispositivos móveis, a BombBomb permite que os clientes gravem e enviem e-mails de vídeo em questão de segundos. Para oferecer suporte ao cliente, a BombBomb utiliza vários canais, incluindo e-mail, chat, telefone e mídias sociais. Mas gerenciar tudo isso simultaneamente pode ser um desafio e a BombBomb percebeu que a produtividade dos agentes estava ficando prejudicada.","katamari-agent-workspace-25":"Nossa solução","katamari-agent-workspace-26":"A equipe adotou a Zendesk Suite, que oferece o novo Espaço de trabalho do agente. Agora, eles trabalham com um só conjunto de ferramentas e processos em todos os canais. E com a capacidade de aproveitar dados relevantes do cliente, aplicativos e campos de tickets, eles estão conseguindo tempos de resposta mais rápidos nos canais mais importantes: chat e e-mail. Agora os agentes podem responder nos chats e fazer acompanhamentos por e-mail ou telefone num só lugar. Grandes mudanças na BombBomb.","katamari-agent-workspace-27":"“Nossos clientes entram em contato conosco por vários canais, incluindo e-mail, chat e telefone, e queremos que eles possam nos contatar no canal de sua preferência. Com o Espaço de trabalho do agente, podemos unificar esses canais em um só lugar para que a equipe de suporte ofereça experiências contextuais e personalizadas, o que acabou nos ajudando a aumentar nosso CSAT para 98%.”","katamari-agent-workspace-28":"Jonathan Bolton","katamari-agent-workspace-29":"Vice-presidente sênior de operações","katamari-agent-workspace-30":"Espaço de trabalho poderoso. 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