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version="1.1" width="100%" height="100" viewbox="50 20 50 80" preserveaspectratio="none"> <path d="M0,100 C15,100 35,50 50,50 L50,50 C65,50 85,100 100,100 Z"></path> </svg> <div id="primary" class="main-content single-page" role="main"> <div class="container"> <div class="content-left"> <article id="post-1109" class="blog-post regular-post post-detail post-1109 post type-post status-publish format-standard has-post-thumbnail hentry category-developer-documentation category-faq tag-beginner tag-faqs tag-troubleshooting"> <div class="inner"> <h1 class="entry-title"> How to Troubleshoot the AddThis Tools </h1> <div class="entry-info"> <ul> <li><span class="icon-calendar"></span> January 6, 2019</li> <li><span class="icon-user"></span> <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/academy/author/kristin-schallhorn/" title="Posts by Kristin Schallhorn" rel="author">Kristin Schallhorn</a></li> <li><span class="icon-tag"></span> <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/academy/category/developer-documentation/" title="View all posts in Developer Documentation">Developer Documentation</a>, <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/academy/category/faq/" title="View all posts in Frequently Asked Questions">Frequently Asked Questions</a> </li> </ul> </div> <div class="entry-share"> <div class="addthis_responsive_sharing"></div> </div> <div class="entry-content"> <h2>Why aren’t my AddThis tools showing up?</h2> <p>AddThis tools are designed to be as simple to use as possible. After an initial setup, changes can be implemented through the AddThis dashboard, without touching the code on your site.</p> <p>However, there are a few things that can go wrong. Don’t worry – we’re here to help you troubleshoot!</p> <p>If your AddThis tools aren’t appearing, there a few common reasons that are usually the cause. Click each item below to troubleshoot which issue might be preventing your tools from showing up:</p> <ul> <li><a href="#caching">Caching</a></li> <li><a href="#adblock">Ad blocker or other browser extensions</a></li> <li><a href="#relatedpost">New Related Posts tool</a></li> <li><a href="#nocode">No AddThis code on the page</a></li> <li><a href="#enabletools">No tools enabled</a></li> <li><a href="#wrongprofile">Wrong profile</a></li> <li><a href="#javascript">JavaScript conflict</a></li> <li><a href="#multiple">Multiple AddThis installs</a></li> </ul> <p><a name="caching"></a></p> <h3>Caching</h3> <p>When you install your AddThis code for the first time, or make changes to your existing tools, the settings should be reflected on your site almost immediately. If that’s not the case, try refreshing the page or waiting just a few minutes for the changes to be pushed to our servers around the world.</p> <p>Still nothing? Try clearing your website cache. Some AddThis customers use caching services like Cloudflare that can cause a delay in changes appearing on your website. Clearing the cache and refreshing the page will pull a new version of the page with the changes reflected.</p> <p><a name="adblock"></a></p> <h3>Ad blocker or other browser extensions</h3> <p>Some ad blockers and other browser extensions prevent our tools from loading on a page. To test if this is the case for your site, try visiting your website in a private window, or on a browser without any extensions installed. If the tools load properly in that window, then it’s an issue specific to your browser.</p> <p>Disabling your ad blocker for your specific website will allow your AddThis tools to appear.</p> <p><a name="relatedpost"></a></p> <h3>New Related Posts tool</h3> <p>If you’ve recently enabled a Related Posts tool and it is not appearing, that issue is most often resolved with time.</p> <p>In order to make the best content recommendations to your visitors, our Related Posts algorithm must observe at least 500 visits/month to your site and can take up to 24-48 hours from the time you activate the tool to do so.</p> <p>You can learn more about how our Related Posts algorithm works in <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/blog/2014/06/05/content-recommendations-how-they-work/">this article</a>.</p> <p><a name="nocode"></a></p> <h3>No AddThis code on the page</h3> <p>For the AddThis tools to appear, the snippet of AddThis JavaScript will need to be present on the page. You can get this code by visiting the “Get the Code” page in your AddThis dashboard.</p> <p>For inline tools, there is an additional snippet of code that you will need to place in the body of your webpage where you would like the tool to appear. If you have an inline tool activated, this snippet of code will appear under step 2 of the install instructions on your “Get the Code” page.</p> <p>If you think you have the AddThis code installed correctly but aren’t sure, first, right click anywhere on the page and select “Show Page Source.” Then, search for ‘addthis’ to help you find the AddThis snippet. Confirm that the AddThis code is appearing and matches the “Get the Code” page exactly.</p> <p><a name="enabletools"></a></p> <h3>No tools enabled</h3> <p>All AddThis tools are disabled by default. After setting up your account, go to the <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/dashboard#gallery">Tool Gallery</a> to enable the tools that you would like to appear on your site.</p> <p><a name="wrongprofile"></a></p> <h3>Wrong profile</h3> <p>AddThis makes changes to all pages using a particular profile id. To do this, use the instructions on <a href="https://web.archive.org/web/20211025163514/http://support.addthis.com/customer/portal/articles/1430185-how-to-make-sure-sure-your-site-is-ready-for-addthis-pro">this page</a>. Then go to “Profile Settings” in your AddThis dashboard and verify that the profile IDs match.</p> <p><img src="https://web.archive.org/web/20211025163514im_/https://blog.addthiscdn.com/wp-content/uploads/sites/3/2019/01/08145758/Find-AddThis-Profile-ID.jpg" width="100%" alt="Find AddThis profile ID"/></p> <p><a name="javascript"></a></p> <h3>JavaScript conflict</h3> <p>In some instances, a JavaScript conflict can prevent your AddThis tools from rendering.</p> <p>Debugging JavaScript is a little more advanced. Feel free to check out <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/blog/2012/10/22/debugging-css-javascript/">our article on debugging JavaScript conflicts</a>, or <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/support/">contact our support team</a> to have a member of our team debug any potential conflicts for you.</p> <p><a name="multiple"></a></p> <h3>Multiple AddThis installs</h3> <p>If you’re using a CMS plugin, the settings in the dashboard trump the ones in the plugin. Make sure that you have installed AddThis either through the plugin, or by installing the AddThis JavaScript on your site, not both.</p> <p>If you have installed AddThis directly on your site, make sure that there is only one instance of the AddThis JavaScript on each page. Having multiple AddThis snippets present on a single page will cause conflicts.</p> <h3>Tried all of that? Let us help!</h3> <p><a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/support/">Send us a message</a> and a member of our team can help troubleshoot the issue for you.</p> <h2>Why are my tools appearing but my analytics data is not?</h2> <p>There is a slight delay in data appearing in your AddThis analytics. All of the analytics views have a 24-hour delay, except for our last 72-hour view which has a delay of just a few hours.</p> <p>If you’ve recently installed AddThis and your tools are appearing correctly, you should see data coming into that view a few hours after installing, and you should see data in the other views around 24 hours after installing.</p> <h2>Why are the wrong share counts appearing?</h2> <p>Most often, an issue with the share counts is actually a misunderstanding of how these share counts are measured. Check out <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/academy/how-are-addthis-share-counts-measured/">this article</a> to fully understand AddThis share counts.</p> <p>Still think your share counts are incorrect? Check out our article explaining the possible reasons <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/academy/why-are-your-addthis-share-buttons-displaying-the-wrong-share-count/">here</a>.</p> <h2>Why is the wrong information showing in the page preview?</h2> <p>Social platforms like Facebook use Open Graph meta tags to determine what content to display in sharing dialogs. We suggest adding the following Open Graph tags to each of your pages: og:image, og:description, og:title, and og:url.</p> <p><img src="https://web.archive.org/web/20211025163514im_/https://blog.addthiscdn.com/wp-content/uploads/sites/3/2019/01/08150203/Facebook-Page-Preview.jpg" width="100%" alt="Facebook page preview"/></p> <p>Check out our <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/academy/facebook-open-graph-tags/">Open Graph documentation</a> for more instructions on how to do that.</p> <p>If you’ve already added Open Graph tags, we suggest looking at the <a href="https://web.archive.org/web/20211025163514/https://developers.facebook.com/tools/" target="_blank">Facebook Debugger</a> see if Facebook is reporting any errors.</p> <h2>Have an issue that you don’t see here?</h2> <p>We’re happy to help troubleshoot any issues you are having. You can <a href="https://web.archive.org/web/20211025163514/http://support.addthis.com/customer/portal/questions/new">ask us a question</a> and our rockstar support team will respond to you as soon as they can.</p> <div class="article-tags"> <span><i></i>Tags: </span><a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/academy/tag/beginner/" rel="tag">Beginner</a> <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/academy/tag/faqs/" rel="tag">FAQs</a> <a href="https://web.archive.org/web/20211025163514/https://www.addthis.com/academy/tag/troubleshooting/" rel="tag">troubleshooting</a></span><span> </div> <div class="entry-modified"> <p>Last modified:  January 9th, 2019</p> </div> </div> </div> </article> <div class="post-nav"> <div class="post-nav-left"> </div> <div class="post-nav-right"> </div> </div> </div> <div class="content-right"> <div class="side-block cat"> <h3>Marketing Lessons</h3> <ul class="side-categories"> <li 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