CINXE.COM
Informations & services
<!DOCTYPE html> <html class="no-js" lang="fr"> <head> <script> window.bahn = window.bahn || { 'env': 'prd--default', 'cdsOrigin': 'https://www.bahn.de', 'site': 'int-bahn-de', 'lang': 'fr', 'cookiePrefix': 'DB4-pb', 'pagetitle': 'Informations & services', 'pagename': 'fr_informations-reservation', 'section': 'Content', 'uuid': '45d704e9-cd30-458b-89da-e30acc55d766', 'hasWebComponent': false, 'abTestingService': { 'eventsActive': true, 'sdkKey': '2VwfARuJAzeMmnZHy6KR3' }, 'adformToken': 'eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJBZGZvcm0uRE1QLkNsYWltczo6RGF0YVByb3ZpZGVycyI6IlsxMDU4MV0iLCJpc3MiOiJkbXAtYXBpLmFkZm9ybS5jb20iLCJhdWQiOiJhdWRpZW5jZV90YWdfY29uc3VtZXJfdjEiLCJleHAiOjE4NDY0NzkyOTksIm5iZiI6MTUzMTExOTIzOX0.FJQj3NEIHLPLagWbUeSDroGlMNqPApSp4JsfF5qhvxA', 'prefixUrl': 'https://cms.static-bahn.de', 'idm': { 'url': 'https://accounts.bahn.de', 'realm': '/auth/realms/db', 'active': true } } </script> <title>Informations & services</title> <script type="module">const n=i=>({environment:i.env||void 0,version:"1.0.0",portal:i.site||void 0}),o=i=>{const e=window.tracking&&window.tracking.pageInfoNameSuffix?`-${window.tracking.pageInfoNameSuffix}`:"";return{correlationId:void 0,destinationURL:window.location.href,fragment:window.location.hash||void 0,id:i.uuid||void 0,language:i.lang||void 0,name:`${i.pagename}${e}`||void 0,orientation:window.innerHeight>window.innerWidth?"Portrait":"Landscape",queryString:window.location.search||void 0,referringQueryString:document.referrer.split("?")[1]?`?${document.referrer.split("?")[1]}`:void 0,referringCode:void 0,referringURL:document.referrer||void 0,rendering:window.view,crmId:void 0,section:i.section||void 0,title:i.pagetitle||void 0}};window.digitalData||(window.digitalData=[{event:"page.info",page:o(window.bahn)},{event:"site.info",site:n(window.bahn)}]);export{o as p}; //# sourceMappingURL=initDataLayer-1ac2185d.js.map </script> <script type='module' src="/.resources/bahn-common-light/webresources/js/asyncServices-91cbb27b.js"></script> <script type='module' src="/.resources/bahn-common-light/webresources/js/auth-bdf37c2b.js"></script> <meta name="description" content="Vous trouverez ici tout qu’il faut savoir sur l’achat de billets auprès de la Deutsche Bahn, les réservations et les modes de paiement possibles. Informez-vous également sur les possibilités d’échange ou de remboursement de vos billets, ainsi que sur les droits des voyageurs."> <meta name="robots" content="index, follow"> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=0"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta property="og:type" content="website"/> <meta property="og:image:width" content="1200"> <meta property="og:image:height" content="630"> <meta property="og:locale" content="fr"/> <meta property="og:url" content="https://int.bahn.de/fr/informations-reservation"/> <meta property="og:image" content="https://assets.static-bahn.de/.resources/bahn-common/webresources/img/social-media-default.jpg"/> <meta property="og:title" content="Informations & services"/> <meta property="og:description" content="Vous trouverez ici tout qu’il faut savoir sur l’achat de billets auprès de la Deutsche Bahn, les réservations et les modes de paiement possibles. Informez-vous également sur les possibilités d’échange ou de remboursement de vos billets, ainsi que sur les droits des voyageurs."/> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:url" content="https://int.bahn.de/fr/informations-reservation"/> <meta name="twitter:image" content="https://assets.static-bahn.de/.resources/bahn-common/webresources/img/social-media-default.jpg"> <meta name="twitter:title" content="Informations & services"> <meta name="twitter:description" content="Vous trouverez ici tout qu’il faut savoir sur l’achat de billets auprès de la Deutsche Bahn, les réservations et les modes de paiement possibles. Informez-vous également sur les possibilités d’échange ou de remboursement de vos billets, ainsi que sur les droits des voyageurs."> <link rel="canonical" href="https://int.bahn.de/fr/informations-reservation"> <link rel="shortcut icon" href="/favicon.ico"> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/main-501d9ba0.css"/> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/content-teaser-208bbc26.css"/> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/teaser-block-f63e965a.css"/> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/web-quickfinder-24c65c2d.css"/> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/business-41c422ec.css"/> </head> <body> <span class="h-captcha" data-sitekey="686ef600-9470-40ec-b653-9d96bf50b9b4" data-size="invisible" data-callback="onSuccess" data-error-callback="onFailure"></span> <nav class="nav-wcag" aria-label="Liens d’accessibilité"> <ul> <li><a href="/fr/informations-reservation#content" class="js-wcag-nav-link-content">Passer directement au contenu principal</a></li> </ul> </nav> <div class="doc"> <header id="db-main-navigation" class="header flex flex-m flex-l flex-100"> <div class="head flex flex-100 flex-middle flex-right"> <div class="head__logo-wrapper flex flex-auto flex-25-l hidden-l"> <div id="js-navigation-mobile__back-button" data-label="Retour"></div> <a href="/fr" class="head__logo js-nav-logo"> <img class="head__logo-image" alt="Page d’accueil" src="/.resources/bahn-common-light/webresources/assets/img/db-logo.svg"> </a> </div> <div class="flex flex-75-l flex-right hidden-xs hidden-s hidden-m"> <nav class="metanav js-metanav" aria-label="Métanavigation"> <div class="meta-tab-navigation"> <ul class="meta-tab-navigation__list"> <li class="meta-tab-navigation__list-item meta-tab-navigation__list-item--active"> <a href="/fr" class="meta-tab-navigation__link">Voyages privés</a> </li> <li class="meta-tab-navigation__list-item"> <a href="/fr/bahnbusiness" class="meta-tab-navigation__link">Voyages d’affaires</a> </li> </ul> </div> <ul class="flex metanav__list" > <li class="metanav__item flex-100 flex-reset-l"> <a href="/fr/aide" class="metanav__link visible-inline-block"> <span aria-hidden="true"> Aide et contact </span> <span class="sr-only">En savoir plus: Aide et contact</span> </a> </li> </ul> <div class="language-selection"> <a href="/fr" class="js-language-selection-mobile-trigger language-selection-mobile-trigger hidden-l">Sélection de la langue</a> <button class="language-selection__button hidden visible-block-l" aria-expanded="false" role="combobox" aria-label="Langue: Français">Français</button> <ul class="js-language-selection-mobile-subnav language-selection__list hidden-l" role="listbox"> <li class="language-selection__list-item" role="option"> <a href="/cs" class="language-selection__link link"> <span aria-hidden="true">Český</span> <span class="sr-only">Changer de langue: Český</span> </a> </li> <li class="language-selection__list-item" role="option"> <a href="/da" class="language-selection__link link"> <span aria-hidden="true">Dansk</span> <span class="sr-only">Changer de langue: Dansk</span> </a> </li> <li class="language-selection__list-item" role="option"> <a href="https://www.bahn.de?lang=de" class="language-selection__link link"> <span aria-hidden="true">Deutsch</span> <span class="sr-only">Changer de langue: Deutsch</span> </a> </li> <li class="language-selection__list-item" role="option"> <a href="/en" class="language-selection__link link"> <span aria-hidden="true">English</span> <span class="sr-only">Changer de langue: English</span> </a> </li> <li class="language-selection__list-item" role="option"> <a href="/es" class="language-selection__link link"> <span aria-hidden="true">Español</span> <span class="sr-only">Changer de langue: Español</span> </a> </li> <li class="language-selection__list-item" role="option"> <a href="/it" class="language-selection__link link"> <span aria-hidden="true">Italiano</span> <span class="sr-only">Changer de langue: Italiano</span> </a> </li> <li class="language-selection__list-item" role="option"> <a href="/nl" class="language-selection__link link"> <span aria-hidden="true">Nederlands</span> <span class="sr-only">Changer de langue: Nederlands</span> </a> </li> <li class="language-selection__list-item" role="option"> <a href="/pl" class="language-selection__link link"> <span aria-hidden="true">Polski</span> <span class="sr-only">Changer de langue: Polski</span> </a> </li> </ul> </div> </nav> </div> <div id="searchToggleMobile" class="search-toggle search-toggle--mobile js-search-form-wrapper"> <form action="/fr/suche" autocomplete="off" method="get" accept-charset="UTF-8" class="search-form--compact nav__search-form flex"> <label for="" class="sr-only">Critère de recherche</label> <input type="hidden" name="l" value="fr"/> <input type="search" id="" name="q" class="search-form__input--compact js-search-input" autocomplete="off" value="" placeholder="Rechercher"> <button type="submit" class="search-form__search-icon" title="Trouver" aria-label="Trouver" > </button> </form> </div> <div class="search-form__button-wrapper"> <a href="#searchToggleMobile" class="nav__search-toggle-icon nav__search-toggle-icon--mobile nav__search-toggle-icon--open js-search-toggle" tabindex="0" title="Ouvrir la recherche"></a> <a href="#" class="nav__search-toggle-icon nav__search-toggle-icon--mobile nav__search-toggle-icon--close js-search-toggle" title="Fermer la recherche"></a> </div> <div class="head__nav-menu-wrapper flex hidden-l flex-right"> <button id="js-navigation-mobile__toggle-button" class="head__nav-menu" data-label="Menu"> </button> </div> </div> <span id="mainnavlabel" class="sr-only">Navigation principale</span> <nav class="nav js-nav hidden visible-l flex" aria-labelledby="mainnavlabel" data-siteroot="f06f4ccb-e22c-4fdc-bdf1-d80046b0355e" data-site="int-bahn-de" data-i18n='{ "showAll": "Tout afficher…", "linkParentPrefix": "Vue d’ensemble:", "flyoutOpen": "Ouvre le sous-menu pour %s", "flyoutClose": "Ferme le sous-menu pour %s" }'> <div class="head__logo-wrapper hidden visible-l"> <a href="/fr" class="head__logo js-nav-logo"> <img class="head__logo-image" alt="Page d’accueil" src="/.resources/bahn-common-light/webresources/assets/img/db-logo.svg"> </a> </div> <div id="searchToggle" class="search-toggle js-search-form-wrapper"> <form action="/fr/suche" autocomplete="off" method="get" accept-charset="UTF-8" class="search-form--compact nav__search-form flex"> <label for="" class="sr-only">Critère de recherche</label> <input type="hidden" name="l" value="fr"/> <input type="search" id="" name="q" class="search-form__input--compact js-search-input" autocomplete="off" value="" placeholder="Rechercher"> <button type="submit" class="search-form__search-icon" title="Trouver" aria-label="Trouver" > </button> </form> </div> <ul class="js-desktop-nav nav__main flex-l flex-100 flex-reset-l flex-middle nav__list"> <li class="nav__item flex-100 flex-reset-l"> <a class="nav__link nav__link--prerendered" href="/fr/offres" ><span>Billets et offres</span></a> </li> <li class="nav__item flex-100 flex-reset-l nav__item--active"> <a class="nav__link nav__link--prerendered" href="/fr/informations-reservation" ><span>Informations & services</span></a> </li> <li class="nav__item flex-100 flex-reset-l"> <a class="nav__link nav__link--prerendered" href="/fr/trains" ><span>Parc de trains </span></a> </li> <li class="nav__item flex-100 flex-reset-l"> <a class="nav__link nav__link--prerendered" href="/fr/buchung/meine-reisen" ><span>Mes voyages</span></a> </li> </ul> <div class="search-form__button-wrapper"> <a href="#searchToggle" class="nav__search-toggle-icon nav__search-toggle-icon--open js-search-toggle" tabindex="0" title="Ouvrir la recherche"></a> <a href="#" class="nav__search-toggle-icon nav__search-toggle-icon--close js-search-toggle" title="Fermer la recherche"></a> </div> <div class="nav__login flex-l flex-middle nav__list"> <cms-auth-button class="nav__login-button" data-linkprefix="" data-i18n='{ "accountLabel":"Gérer le compte client", "accountGk":"Entreprise", "accountPk":"Particulier", "loginLabel":"Connexion", "logoutLabel":"Déconnexion", "accountGreeting":"Bonjour", "loggedInLabel":"Connecté", "welcome":"Bienvenue" }'></cms-auth-button> </div> </nav> <div id="js-navigation-mobile__menu" class="hidden" data-home-screenreader-label="Page d’accueil" data-submenu-parent-prefix="Vue d’ensemble:" data-current-language="fr" data-site-root="f06f4ccb-e22c-4fdc-bdf1-d80046b0355e" data-site="int-bahn-de" data-linkprefix="" data-i18n='{ "accountLabel":"Gérer le compte client", "accountGk":"Entreprise", "accountPk":"Particulier", "loginLabel":"Connexion", "logoutLabel":"Déconnexion", "accountGreeting":"Bonjour", "loggedInLabel":"Connecté", "welcome":"Bienvenue" }'> <form action="/fr/suche" autocomplete="off" method="get" accept-charset="UTF-8" class="search-form--compact "> <label for="q-mobile" class="sr-only">Critère de recherche</label> <input type="hidden" name="l" value="fr"/> <input type="search" id="q-mobile" name="q" class="search-form__input--compact " autocomplete="off" value="" placeholder="Rechercher"> <button type="submit" class="search-form__search-icon" title="Trouver" aria-label="Trouver" > </button> </form> </div> </header> <div class="stage"> <figure class="image stage__image-wrapper "> <picture> <source media="(min-width: 961px)" srcset="https://assets.static-bahn.de/.imaging/focalpoint/1280x440/dam/jcr:a493004b-7d47-4cd1-bcc0-c8b77cb80250/16_Junge_Alleinreisende_mit_Smartphone_Amon-0192%20_om.jpg"> <source srcset="https://assets.static-bahn.de/.imaging/focalpoint/960x240/dam/jcr:a493004b-7d47-4cd1-bcc0-c8b77cb80250/16_Junge_Alleinreisende_mit_Smartphone_Amon-0192%20_om.jpg"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/1280x440/dam/jcr:a493004b-7d47-4cd1-bcc0-c8b77cb80250/16_Junge_Alleinreisende_mit_Smartphone_Amon-0192%20_om.jpg" class="image stage__image" alt=""> </picture> </figure> </div> <div class="c web-quickfinder"> <base href="/web/"><script> window.WEB_CMS_BASE_URL = "/"; window.WEB_UI_BASE_URL = "/fr/buchung/"; window.WEB_GK_UI_PATH = "/fr/bahnbusiness/meine-reisen/"; window.WEB_MIDDLEWARE_URL = undefined; </script> <script type='module' crossorigin src="./assets/quickfinder.D7qFieTr.js"></script><link rel="modulepreload" crossorigin href="./assets/vendor-stable.CtoVJcJF.js"><link rel="modulepreload" crossorigin href="./assets/superviseAssetLoading.CSSGQb3x.js"><link rel="stylesheet" crossorigin href="./assets/style.D75pND8v.css"><noscript><style type="text/css">.no-js-container{background:#fff;border:2px solid #fea200;display:flex;margin-bottom:2rem;position:relative;z-index:1}.no-js-container__content{flex-grow:1;margin-right:1.5rem;overflow:hidden;padding:1.5rem 0 1.5rem 1.5rem}.no-js-container__icon{background-color:#fea200;fill:#fff;flex-grow:0;padding:1rem 1rem 0;text-align:center}.no-js-container__headline{display:block;font-size:1.5rem;font-weight:700;margin-bottom:1rem}.no-js-container__text{display:flex}</style><div class="no-js-container" role="alert"><div class="no-js-container__icon"><svg height="32" version="1.1" viewBox="0 0 32 32" width="32" xmlns="http://www.w3.org/2000/svg"><title>blitzbox-icon</title><path d="M16 0c8.837 0 16 7.163 16 16s-7.163 16-16 16c-8.837 0-16-7.163-16-16s7.163-16 16-16zM14.034 7.333l-4.451 10h5.111l-3.833 10.667 10.861-13.333h-5.75l4.494-7.333h-6.431z"></path></svg></div><div class="no-js-container__content" role="none"><span class="no-js-container__headline">JavaScript ist deaktiviert</span><p class="no-js-container__text">Sie haben in Ihrem Browser JavaScript deaktiviert, dies wird jedoch von unserer Anwendung benötigt. Bitte aktivieren Sie JavaScript in Ihrem Browser.</p></div></div></noscript><div id="db-web-quickfinder-app"><div class="_container"><div class="db-web-app-spinner" role="alert" aria-atomic="true" aria-label="Loading"></div></div><style>#db-web-quickfinder-app>._container{display:flex;align-items:center;justify-content:center;flex-flow:column;flex-grow:1;padding:1.5rem;position:relative;text-align:center;box-shadow:0 .125rem .5rem 0 rgba(0,0,0,.3);min-height:13.625rem;background-color:#fff;border-radius:.125rem;min-width:12.5rem}.db-web-app-spinner{font-size:2rem;align-items:center;border-radius:50%;border:2px solid #878c96;display:flex;height:1em;justify-content:center;margin:0 auto;width:1em}.db-web-app-spinner:after{animation:db-web-spinner-spin .7s linear infinite;border-bottom:#ec0016 2px solid;border-left:#ec0016 2px solid;border-radius:50%;border-right:transparent 2px solid;border-top:transparent 2px solid;content:'';display:block;height:.5em;width:.5em}@keyframes db-web-spinner-spin{0%{transform:rotate(0)}100%{transform:rotate(360deg)}}@media (max-width:600px){#db-web-quickfinder-app>._container{padding:1rem;min-height:9.5rem}}</style></div><script nomodule>const qf=document.getElementById("db-web-quickfinder-app"),replace=document.createElement("div");replace.innerHTML='<style type="text/css"> .no-support-container { background: #fff; border: 2px solid #fea200; display: flex; margin-bottom: 2rem; position: relative; z-index: 1; } .no-support-container__headline { display: block; font-size: 1.5rem; font-weight: bold; margin-bottom: 1rem; } .no-support-container__content { flex-grow: 1; margin-right: 1.5rem; overflow: hidden; padding: 1.5rem 0 1.5rem 1.5rem; } .no-support-container__icon { background-color: #fea200; fill: #fff; flex-grow: 0; padding: 1rem 1rem 0; text-align: center; } .no-support-container__text { display: flex; } .no-support-container__list { list-style: disc; margin-left: 2rem; } </style> <div class="no-support-container" role="alert"> <div class="no-support-container__icon"> <svg height="32" version="1.1" viewBox="0 0 32 32" width="32" xmlns="http://www.w3.org/2000/svg"> <path d="M16 0c8.837 0 16 7.163 16 16s-7.163 16-16 16c-8.837 0-16-7.163-16-16s7.163-16 16-16zM14.034 7.333l-4.451 10h5.111l-3.833 10.667 10.861-13.333h-5.75l4.494-7.333h-6.431z"></path> </svg> </div> <div class="no-support-container__content" role="none"> <span class="no-support-container__headline">Ihr Browser wird nicht unterstützt</span> <p class="no-support-container__text">Sie verwenden einen Browser, den wir leider nicht unterstützen. Bitte nutzen Sie eine aktuelle Version der folgenden Browser: </p> <ul class="no-support-container__list"> <li>Chrome</li> <li>Firefox</li> <li>Safari</li> <li>Microsoft Edge</li> </ul> </div> </div>',qf.parentNode.replaceChild(replace,qf)</script> </div> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/breadcrumb-068223b8.css"/> <nav aria-label="Fil d’Ariane" class="breadcrumb-overview"> <ol class="breadcrumb__list flex hidden-s hidden-xs"> <li class="breadcrumb__item"> <a class="breadcrumb__home" href="/fr">Page d’accueil<span class="sr-only">Page d’accueil</span></a> </li> <li class="breadcrumb__item"> <span aria-current="page">Informations & services</span> </li> </ol> </nav> <main id="content"> <div class="c c--s"> <h1 class="h1 ">Informations & services</h1> <p class="lead ">Vous trouverez ici tout qu’il faut savoir sur l’achat de billets, les réservations et les modes de paiement possibles. Informez-vous également sur les possibilités d’échange ou d’annulation de vos billets, ainsi que sur les droits des voyageurs.</p> </div> <div class="highlighted"> <div class="teaser-block-wrapper flex "> <div class="teaser-block c flex flex-100" data-noindex> <h2 class="h2 teaser-block__headline ">Réservation de billets</h2> <div class="content-teaser flex-100 flex-50-m flex-25-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:43b8ce05-bddb-43f1-b311-0b061b957375/icon_action_savings.svg" class="image content-teaser__image" alt="Piktogramm Sparschwein" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Recherche du meilleur prix</h3> <div class="content-teaser__text rte">Trouvez des billets à prix intéressant pour les liaisons de votre choix.</div> </div> <a href="/fr/informations-reservation/recherche-du-meilleur-prix" class="flex stretched-link" data-track data-trackingCode=teaserBlock_1-1_link_Recherchedumeilleurprix> <span class="content-teaser__link link" aria-hidden="true"> Tout savoir sur la recherche du meilleur prix </span> <span class="sr-only">En savoir plus: Recherche du meilleur prix</span> </a> </div> </div> <div class="content-teaser flex-100 flex-50-m flex-25-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:dc37b0f4-1318-47f2-9656-5b14ed2f040b/icon_ticket_mobileticket-brand.svg" class="image content-teaser__image" alt="" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Application DB Navigator</h3> <div class="content-teaser__text rte"><p>Le compagnon de voyage idéal : billets, composition du train, confort de l'enregistrement et bien plus encore - le tout dans une seule application !</p> </div> </div> <a href="/fr/informations-reservation/application-db-navigator" class="flex stretched-link" data-track data-trackingCode=teaserBlock_1-2_link_ApplicationDBNavigator> <span class="content-teaser__link link" aria-hidden="true"> Appli DB Navigator </span> <span class="sr-only">En savoir plus: Application DB Navigator</span> </a> </div> </div> <div class="content-teaser flex-100 flex-50-m flex-25-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:1341f994-0ab2-4974-93ad-693586bb91bd/icon_ticket_show-ticket.svg" class="image content-teaser__image" alt="" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Billet numérique sur téléphone ou ordinateur</h3> <div class="content-teaser__text rte"><p>m-billet ou e-billet : nous vous expliquons les différences et avantages respectifs – et comment acheter votre billet.</p> </div> </div> <a href="/fr/informations-reservation/e-billet" class="flex stretched-link" data-track data-trackingCode=teaserBlock_1-3_link_Billetnumriquesurtlphoneouordinateur> <span class="content-teaser__link link" aria-hidden="true"> Tout savoir sur les billets numériques </span> <span class="sr-only">En savoir plus: Billet numérique sur téléphone ou ordinateur</span> </a> </div> </div> <div class="content-teaser flex-100 flex-50-m flex-25-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:9fbfa038-449a-49be-954a-ccdb050589d2/icon_action_account.svg" class="image content-teaser__image" alt="" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Le compte client </h3> <div class="content-teaser__text rte">Le compte client de la Deutsche Bahn</div> </div> <a href="/fr/informations-reservation/compte-client" class="flex stretched-link" data-track data-trackingCode=teaserBlock_1-4_link_Lecompteclient> <span class="content-teaser__link link" aria-hidden="true"> En savoir plus sur le compte client </span> <span class="sr-only">En savoir plus: Le compte client </span> </a> </div> </div> </div> </div> </div> <div class="highlighted"> <div class="teaser-block-wrapper flex "> <div class="teaser-block c flex flex-100" data-noindex> <h2 class="h2 teaser-block__headline ">Bon à savoir</h2> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:8fe6f87a-12a7-489a-838f-5b99aa000c5b/icon_feature_mobile-payment.svg" class="image content-teaser__image" alt="Piktogramm Mobiles Bezahlen" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Modes de paiement</h3> <div class="content-teaser__text rte"><p>Prélèvement bancaire, carte de crédit, Apple Pay, Bonvoyo ou PayPal : comment régler vos achats sur int.bahn.de et dans l’application DB Navigator.</p> </div> </div> <a href="/fr/informations-reservation/modes-de-paiement" class="flex stretched-link" data-track data-trackingCode=teaserBlock_2-1_link_Modesdepaiement> <span class="content-teaser__link link" aria-hidden="true"> Tous les modes de paiement </span> <span class="sr-only">En savoir plus: Modes de paiement</span> </a> </div> </div> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:2408f3d6-f88f-48a6-ac2c-49c093a66a7b/icon_travel_passenger-rights.png" class="image content-teaser__image" alt="" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Droits des voyageurs</h3> <div class="content-teaser__text rte"><p>Consultez vos droits en cas de retard ou de suppression d’un train et demandeaz une indemnisation en remplissant le formulaire en ligne.</p> </div> </div> <a href="/fr/informations-reservation/droits-des-voyageurs" class="flex stretched-link" data-track data-trackingCode=teaserBlock_2-2_link_Droitsdesvoyageurs> <span class="content-teaser__link link" aria-hidden="true"> Tout savoir sur vos droits (en anglais) </span> <span class="sr-only">En savoir plus: Droits des voyageurs</span> </a> </div> </div> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:c7e98d33-76f5-4ca6-8c35-59e593fe5d8c/icon_action_information.svg" class="image content-teaser__image" alt="Piktogramm Information" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Échange et annulation</h3> <div class="content-teaser__text rte"><p>Nous vous expliquons tout ce qu’il faut savoir concernant l’échange ou le remboursement de vos billets et réservations.</p> </div> </div> <a href="/fr/informations-reservation/echange-remboursement" class="flex stretched-link" data-track data-trackingCode=teaserBlock_2-3_link_changeetannulation> <span class="content-teaser__link link" aria-hidden="true"> Échange et annulation </span> <span class="sr-only">En savoir plus: Échange et annulation</span> </a> </div> </div> </div> </div> </div> <div class="highlighted"> <div class="teaser-block-wrapper flex "> <div class="teaser-block c flex flex-100" data-noindex> <h2 class="h2 teaser-block__headline ">Acheter et utiliser des bons</h2> <div class="content-teaser flex-100 flex-50-m flex-50-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:a0cd802e-0372-454e-bd8c-2ef44af281f2/icon_action_gift.svg" class="image content-teaser__image" alt="" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Acheter un bon-cadeau DB</h3> <div class="content-teaser__text rte"><ul> <li>Valable immédiatement et pour 5 ans</li> <li>D'une valeur de 10, 20, 50 ou 100 euros</li> <li>Utilisable partout</li> <li>Code à 7 chiffres</li> </ul> </div> </div> <a href="/fr/informations-reservation/gutscheine/Geschenkgutschein" class="flex stretched-link" data-track data-trackingCode=teaserBlock_3-1_link_AcheterunboncadeauDB> <span class="content-teaser__link link" aria-hidden="true"> En savoir plus sur les chèques-cadeaux </span> <span class="sr-only">En savoir plus: Acheter un bon-cadeau DB</span> </a> </div> </div> <div class="content-teaser flex-100 flex-50-m flex-50-l "> <div class="content-teaser--body is-clickable"> <figure class="content-teaser__image-wrapper"> <img src="https://assets.static-bahn.de/.imaging/focalpoint/560x280/dam/jcr:b02561ef-e19a-462a-adbd-be41d775530a/icon_ticket_onlineticket-brand.svg" class="image content-teaser__image" alt="" > </figure> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Utiliser des bons d'achat</h3> <div class="content-teaser__text rte"><ul> <li>Code à 7 ou 16 chiffres</li> <li>Délivré par ex. en raison d'une bonne volonté, d'une annulation de prix économique ou d'une action promotionnelle</li> <li>Utilisable partout</li> </ul> </div> </div> <a href="/fr/informations-reservation/gutscheine/gutscheine-einloesen" class="flex stretched-link" data-track data-trackingCode=teaserBlock_3-2_link_Utiliserdesbonsd039achat> <span class="content-teaser__link link" aria-hidden="true"> En savoir plus sur l'utilisation des bons d'achat </span> <span class="sr-only">En savoir plus: Utiliser des bons d'achat</span> </a> </div> </div> </div> </div> </div> </main> <div class="back-to-top"><a class="back-to-top-button"></a></div> </div> <div id="js-overlay-app"></div> <footer id="footer"> <div id="footer--bg-light" class="footer--bg-light"> <div class="footer__link-list-area grid grid-50-m grid-25-l c" data-allow-toggle> <h2 class="sr-only">Informations supplémentaires</h2> <div class="link-list footer__link-list js-footer__link-list flex-100 flex-50-m flex-auto-l"> <h3 class="h4 js-accordion-trigger link-list__headline" aria-expanded="false" aria-controls="cont-footer_footerLinklist_1" id="btn-footer_footerLinklist_1">Hauts lieux du tourisme</h3> <ul class="link-list__body" id="cont-footer_footerLinklist_1" aria-labelledby="btn-footer_footerLinklist_1"> <li> <a href="/fr/destination/munich" class="link visible-inline-block"> <span aria-hidden="true"> Découvrez Munich </span> <span class="sr-only">Entdecken Sie München</span> </a> </li> <li> <a href="/fr/destination/stuttgart" class="link visible-inline-block"> <span aria-hidden="true"> Découvrez Stuttgart </span> <span class="sr-only">Entdecken Sie Neuschwanstein</span> </a> </li> </ul> </div> <div class="link-list footer__link-list js-footer__link-list flex-100 flex-50-m flex-auto-l"> <h3 class="h4 js-accordion-trigger link-list__headline" aria-expanded="false" aria-controls="cont-footer_footerLinklist_2" id="btn-footer_footerLinklist_2">Villes d’histoire</h3> <ul class="link-list__body" id="cont-footer_footerLinklist_2" aria-labelledby="btn-footer_footerLinklist_2"> <li> <a href="/fr/destination/heidelberg" class="link visible-inline-block"> <span aria-hidden="true"> Découvrez Heidelberg </span> <span class="sr-only">Entdecken Sie Heidelberg</span> </a> </li> <li> <a href="/fr/destination/wurtzbourg" class="link visible-inline-block"> <span aria-hidden="true"> Découvrez Wurtzbourg </span> <span class="sr-only">Entdecken Sie Würzburg</span> </a> </li> </ul> </div> <div class="link-list footer__link-list js-footer__link-list flex-100 flex-50-m flex-auto-l"> <h3 class="h4 js-accordion-trigger link-list__headline" aria-expanded="false" aria-controls="cont-footer_footerLinklist_3" id="btn-footer_footerLinklist_3">Métropoles incontournables</h3> <ul class="link-list__body" id="cont-footer_footerLinklist_3" aria-labelledby="btn-footer_footerLinklist_3"> <li> <a href="/fr/destination/hambourg" class="link visible-inline-block"> <span aria-hidden="true"> Découvrez Hambourg </span> <span class="sr-only">Entdecken Sie Hamburg</span> </a> </li> <li> <a href="/fr/destination/berlin" class="link visible-inline-block"> <span aria-hidden="true"> Découvrez Berlin </span> <span class="sr-only">Entdecken Sie Berlin</span> </a> </li> </ul> </div> <div class="link-list footer__link-list js-footer__link-list flex-100 flex-50-m flex-auto-l"> <h3 class="h4 js-accordion-trigger link-list__headline" aria-expanded="false" aria-controls="cont-footer_footerLinklist_4" id="btn-footer_footerLinklist_4">Destinations shopping</h3> <ul class="link-list__body" id="cont-footer_footerLinklist_4" aria-labelledby="btn-footer_footerLinklist_4"> <li> <a href="/fr/destination/francfort-sur-le-main" class="link visible-inline-block"> <span aria-hidden="true"> Découvrez Francfort </span> <span class="sr-only">Entdecken Sie Frankfurt</span> </a> </li> <li> <a href="/fr/destination/duesseldorf" class="link visible-inline-block"> <span aria-hidden="true"> Découvrez Düsseldorf </span> <span class="sr-only">Entdecken Sie Düsseldorf</span> </a> </li> </ul> </div> </div> </div> <div class="footer--bg-dark"> <div id="footer--image-bar" class="footer-image-bar flex c"> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/footer-image-bar-a1670e95.css"/> <div class="flex-100 flex-50-m flex-50-l"> <span class="h3" aria-hidden="true"> </span> </div> <div class="flex-100 flex-50-m flex-50-l flex-left flex-right-m flex-right-l"> <span class="h3 flex-left flex-right-m flex-right-l">Modes de paiement</span> <div class="footer-image-bar__payment grid"> <figure class="footer-image-bar__image-wrapper"> <img src="https://assets.static-bahn.de/dam/jcr:41560da4-1f88-47f5-be6a-6a8db627f24f/paypal.svg" class="image footer-image-bar__image" alt="Schriftzug Paypal" > </figure> <figure class="footer-image-bar__image-wrapper"> <img src="https://assets.static-bahn.de/dam/jcr:edff799a-7517-4bff-9655-e569cb1269d9/icon_action_credit-card_1z1_fix.svg" class="image footer-image-bar__image" alt="Kreditkarte Icon" > </figure> <figure class="footer-image-bar__image-wrapper"> <img src="https://assets.static-bahn.de/dam/jcr:0850a93d-94a7-4d9c-88b4-23735103fa58/icon_action_SEPA_1z1_fix.svg" class="image footer-image-bar__image" alt="Sepa Icon " > </figure> <figure class="footer-image-bar__image-wrapper"> <img src="https://assets.static-bahn.de/dam/jcr:bf72ae9d-3274-4e8a-af14-1b5d88ca5ae7/icon_action_apple-pay_1z1_fix.svg" class="image footer-image-bar__image" alt="Apple Pay Icon" > </figure> <figure class="footer-image-bar__image-wrapper"> <img src="https://assets.static-bahn.de/dam/jcr:e6ec7ff7-1d87-4d66-b15c-3bfaf6d8c62b/Bonvoyo-Pay-Chip_1z1_fix.svg" class="image footer-image-bar__image" alt="Bonvoyo für Footer" > </figure> </div> </div> </div> <div id="footer--meta" class="footer__meta"> <ul class="footer__meta-list flex flex-center" > <li class=""> <a href="/fr/mentions-legales" class=" visible-inline-block"> <span aria-hidden="true"> Mentions légales </span> <span class="sr-only">Mentions légales</span> </a> </li> <li class=""> <a href="/fr/cgv" class=" visible-inline-block"> <span aria-hidden="true"> Conditions de transport </span> <span class="sr-only">Conditions de transport</span> </a> </li> <li class=""> <a href="/fr/politique-de-confidentialite" class=" visible-inline-block"> <span aria-hidden="true"> Politique de confidentialité </span> <span class="sr-only">Politique de confidentialité</span> </a> </li> <li class=""> <a href="/fr/conditions-d-utilisation" class=" visible-inline-block"> <span aria-hidden="true"> Conditions d’utilisation </span> <span class="sr-only">Conditions d’utilisation</span> </a> </li> <li class=""> <a href="/fr/aide/contact/formulaire-de-resiliation" class=" visible-inline-block"> <span aria-hidden="true"> Résilier le contrat </span> <span class="sr-only">Résilier le contrat</span> </a> </li> <li class=""> <a href="/fr/devoir-de-diligence-des-entreprises-dans-les-cha-nes-d-approvisionnement" class=" visible-inline-block"> <span aria-hidden="true"> LkSG </span> <span class="sr-only">Résilier le contrat</span> </a> </li> </ul> </div> </div> </footer> <script> window.skyframe = { show: true };window.consentLayer = { isStandalone: true }; </script> <script id="search-template" type="text/template"> {{#entries}} <li class="search-result__hit" data-uuid="{{uuid}}"> <a href="{{link}}" target="_blank"> <h3 class="js-search-result-hit-title search-result__hit-title">{{{title}}}</h3> <span class="js-search-result-hit-url search-result__url">{{displayUrl}}</span> <p class="search-result__text">{{{content}}}</p> </a> </li> {{/entries}} </script> <script type=module src="/.resources/bahn-common-light/webresources/js/scripts-b953f1ed.js"></script> <script type="module"> var utag_data = {}; </script> <script type="module"> window.tmsTagConfig = { // none: false; }; (function(a,b,c,d){ a='//cms.static-bahn.de/tms/next-main/utag.js'; b=document;c='script';d=b.createElement(c);d.src=a;d.type='text/java'+c;d.async=true; a=b.getElementsByTagName(c)[0];a.parentNode.insertBefore(d,a); })(); </script> <script type="text/javascript"> window.cmsFrontendConfig = { // optimizely: false, enableCheckSessionIframe: true }; </script> <script type="text/javascript" src="/d8Lg0CJZ6GU01fOs7jR_cCISSpQ/uiur2GzwGLNcz7Oi/IjUxRBpiDAI/cSg/ZM2I2eWE"></script></body> </html>