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class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-EehZO nRhiJb-fmcmS-oXtfBe"><h1 class="Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-ibL1re"><div class="Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-ibL1re"><span class="FewWi"></span>Dearborn transforms its digital services, becoming a model for American cities</div></h1></div></div><div class="nRhiJb-fmcmS-oXtfBe dEogG">March 4, 2023</div></div></section><div class="EKklye"><div class="nRhiJb-DARUcf ZWw7T"><div class="npzWPc"><div class="dzoHJ"><div class="nRhiJb-DX2B6 nRhiJb-DX2B6-OWXEXe-h30Snd"><div class="nRhiJb-j5y3u"><ul class="nRhiJb-Qijihe phRaUe" role="list"><li class="hpHPGf"><a class="nRhiJb-ARYxNe" href="https://x.com/intent/tweet?text=Dearborn%20transforms%20its%20digital%20services,%20becoming%20a%20model%20for%20American%20cities%20@googlecloud&url=https://cloud.google.com/blog/topics/public-sector/dearborn-transforms-its-digital-services-becoming-model-american-cities" track-name="x"track-type="social 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its digital services, becoming a model for American cities%0A%0A%0A%0Acloud.google.com/blog/topics/public-sector/dearborn-transforms-its-digital-services-becoming-model-american-cities"track-metadata-module="social icons" target="_blank" rel="noopener"><svg class="nRhiJb-Bz112c nRhiJb-Bz112c-OWXEXe-DX2B6 nRhiJb-Bz112c-OWXEXe-nSuQf" viewBox="0 0 24 24" role="presentation" aria-hidden="true" role="presentation" aria-hidden="true"><path d="M20 4H4c-1.1 0-2 .9-2 2v12c0 1.1.9 2 2 2h16c1.1 0 2-.9 2-2V6c0-1.1-.9-2-2-2zm-.8 2L12 10.8 4.8 6h14.4zM4 18V7.87l8 5.33 8-5.33V18H4z"></path></svg></a></li></ul></div></div></div></div></div><div><section class="nRhiJb-RWrDld WWjeSb"><div class="nRhiJb-DbgRPb-wNfPc-ma6Yeb nRhiJb-DbgRPb-wNfPc-cGMI2b"><div class="nRhiJb-DARUcf"><div class="VI2oYd"><section class="PBkdHd "><img class=" rFf1Dd" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_158.max-2600x2600.jpg" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_158.max-2600x2600.jpg" loading="lazy"/></section></div></div></div></section><section class="nRhiJb-DARUcf"><div class="nRhiJb-DbgRPb-wNfPc-ma6Yeb nRhiJb-DbgRPb-wNfPc-cGMI2b"><section class="DA9Qj nRhiJb-ObfsIf nRhiJb-fmcmS-oXtfBe"><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-c5RTEf"></div><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-qWD73c"><h5 class="cHE8Ub Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-qWD73c">Karen Dahut</h5><p class="nRhiJb-qJTHM khCp7b">CEO, Google Public Sector</p></div></section></div></section><div class="nRhiJb-DARUcf"><div class="nRhiJb-ObfsIf nRhiJb-DbgRPb-wNfPc-ma6Yeb nRhiJb-DbgRPb-qWD73c-cGMI2b"><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-ibL1re dzoHJ"></div><div class="OYL9D nRhiJb-kR0ZEf-OWXEXe-GV1x9e-OiUrBf" jsname="tx2NYc"><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><p> On February 22, 2023, I ventured to Dearborn, Michigan to meet with the city’s mayor Abdullah Hammoud and local citizens. The purpose of the visit was to <a href="https://cityofdearborn.org/news-and-events/city-news/2704-dearborn-mayor-abdullah-h-hammoud-announces-new-collaboration-with-google-cloud-during-special-evening-launch-event" target="_blank">announce a collaboration </a>with the city to modernize its IT and data infrastructure and provide digital services. I left inspired and with the belief that what’s happening here could be a model for American cities as they digitally transform. </p><p>As a birthplace of the automobile industry and headquarters to Ford Motor Company, Dearborn is an entrepreneurial city with deep roots in industry. Its legacy is one of spirited determination. Bordering Detroit, the city is home to approximately 110,000 residents<sup>1</sup> and hosts a diverse population. More than half the people in Dearborn speak a language other than English at home. </p><p>The Mayor was kind enough to show me the city, and we drove to all corners of Dearborn to understand the impact that the collaboration with Google will help make in the lives of people who live there.</p><p><b>Building more responsive and accessible government services</b></p><p>For example, to better serve Dearborn’s diverse population, the city will provide access to core citizen-services in multiple languages online – 24 hours a day, seven days a week. Currently, in many cases people must interact with the city during business hours Monday through Friday, which means some must take off work to physically go to a city building and wait in line. Moving forward, residents will be able to operate and process critical requests faster and online - such as applying for permits and licenses. Virtual agents on the website will deliver personalized information and interactions in three languages (Arabic, English and Spanish) with chat and voice, powered by <a href="https://cloud.google.com/solutions/contact-center">Google Cloud Contact Center AI (CCAI)</a>. The city website and documents will be translation enabled by <a href="https://cloud.google.com/translation-hub">Translation Hub </a> and <a href="https://cloud.google.com/document-ai">Document AI</a>, which will help expand the reach and delivery of vital government information and services. </p><p><b>Streamlining workforce operations to better serve Dearborn</b></p><p>The city’s workforce of 1,600 manages critical operations and services for the community. Through our partnership, every one of these workers will now have access to <a href="https://workspace.google.com/" target="_blank">Google Workspace</a>’s modern, secure, cloud-native productivity tools to collaborate and operate more efficiently. For 300 frontline workers, this will be the first time they have a work email address. The city’s workers will be enabled to move beyond paper-based processes to digitize information and optimize their workflows with flexible, real-time, integrated collaboration. This also unlocks data and analytics, which significantly helps city leaders make more informed decisions. Dearborn can transform with confidence and peace of mind with an improved security posture across the implementation. </p><p><b>Providing a pathway to professional development and economic growth </b></p><p>Dearborn is a hub of automotive, steel manufacturing and healthcare innovation. The emerging workforce in Dearborn needs the technical skills required to thrive in this workplace. As part of our collaboration, we announced that we will provide certification opportunities in Google Cloud platform to support upskilling Dearborn residents. The city is administering training, education and certifications through a local nonprofit, <a href="https://www.accesscommunity.org/" target="_blank">ACCESS</a>. </p><p><b>A model for American cities </b></p><p>Mayor Hammoud and I ended our day at the Henry Ford Museum of American Innovation, surrounded by local and state officials, Dearborn residents, and our local Google Cloud team. We held a discussion on stage about IT modernization, unlocking the power of data to transform local government, and the excitement from our collaboration.</p><p>I believe what is happening in Dearborn could become a model for American cities to digitally transform, resulting in better access to government services and stronger IT security.</p></span></section><section class="QzPuud"><div><section><figure class="NEBdNd"><section class="PBkdHd DhGbH" jscontroller="SCGBie" jsaction="rcuQ6b:npT2md"><img class="JcsBte mZzdH ZOnyjc" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_146.max-2200x2200.jpg" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_146.max-2200x2200.jpg" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><section class="glue-modal glue-modal--dark QHdDac" role="dialog" aria-modal="true"><img class="JcsBte mZzdH ZOnyjc" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_146.max-2200x2200.jpg" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_146.max-2200x2200.jpg" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><button class="glue-modal__close-btn" tabindex="0" aria-label="Close this modal"></button></section></section></figure></section></div></section><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><p>The type of audacious change needed to improve public service can actually be quite simple: secure, affordable digital tools that help all city workers connect and communicate; secure websites powered by the cloud with AI and language tools to improve citizen accessibility; and unlocking data and analytics to inform decision-making and education to help citizens participate in the digital workforce. </p><p>Dearborn is a place of tremendous innovation that has changed the world, even as the city itself has experienced change. I know that, having served the public sector almost my entire career, innovation sometimes comes not just from bold ideas or technology, but also from people who have the courage to envision a better future and then act on that vision.</p><p></p><p>I’m inspired to see Mayor Hammoud and his team embrace digital innovation to expand access and opportunity for the City of Dearborn, and I’m excited for the role Google Public Sector will continue to play to help these important efforts.</p><p><sub>1: https://www.census.gov/quickfacts/fact/table/dearborncitymichigan/PST045221</sub></p></span></section><section class="kcBhad"><section class="Fabbec"><span class="WrMNjb">Posted in</span><ul class="FzXI4e"><li class="I4B51b"><a href="https://cloud.google.com/blog/topics/public-sector" track-metadata-position="body"track-metadata-eventdetail="cloud.google.com/blog/topics/public-sector"track-metadata-module="tag list"track-metadata-module_headline="posted in">Public 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The purpose of the visit was to \u003ca href\u003d\"https://cityofdearborn.org/news-and-events/city-news/2704-dearborn-mayor-abdullah-h-hammoud-announces-new-collaboration-with-google-cloud-during-special-evening-launch-event\" target\u003d\"_blank\"\u003eannounce a collaboration \u003c/a\u003ewith the city to modernize its IT and data infrastructure and provide digital services. I left inspired and with the belief that what\u2019s happening here could be a model for American cities as they digitally transform.\u00a0\u003c/p\u003e\u003cp\u003eAs a birthplace of the automobile industry and headquarters to Ford Motor Company, Dearborn is an entrepreneurial city with deep roots in industry. Its legacy is one of spirited determination. Bordering Detroit, the city is home to approximately 110,000 residents\u003csup\u003e1\u003c/sup\u003e and hosts a diverse population. More than half the people in Dearborn speak a language other than English at home.\u00a0\u003c/p\u003e\u003cp\u003eThe Mayor was kind enough to show me the city, and we drove to all corners of Dearborn to understand the impact that the collaboration with Google will help make in the lives of people who live there.\u003c/p\u003e\u003cp\u003e\u003cb\u003eBuilding more responsive and accessible government services\u003c/b\u003e\u003c/p\u003e\u003cp\u003eFor example, to better serve Dearborn\u2019s diverse population, the city will provide access to core citizen-services in multiple languages online \u2013 24 hours a day, seven days a week. Currently, in many cases people must interact with the city during business hours Monday through Friday, which means some must take off work to physically go to a city building and wait in line. Moving forward, residents will be able to operate and process critical requests faster and online - such as applying for permits and licenses. Virtual agents on the website will deliver personalized information and interactions in three languages (Arabic, English and Spanish) with chat and voice, powered by \u003ca href\u003d\"https://cloud.google.com/solutions/contact-center\"\u003eGoogle Cloud Contact Center AI (CCAI)\u003c/a\u003e.\u00a0 The city website and documents will be translation enabled by \u003ca href\u003d\"https://cloud.google.com/translation-hub\"\u003eTranslation Hub \u003c/a\u003e\u00a0and \u003ca href\u003d\"https://cloud.google.com/document-ai\"\u003eDocument AI\u003c/a\u003e, which will help expand the reach and delivery of vital government information and services.\u00a0\u003c/p\u003e\u003cp\u003e\u003cb\u003eStreamlining workforce operations to better serve Dearborn\u003c/b\u003e\u003c/p\u003e\u003cp\u003eThe city\u2019s workforce of 1,600 manages critical operations and services for the community. Through our partnership, every one of these workers will now have access to \u003ca href\u003d\"https://workspace.google.com/\" target\u003d\"_blank\"\u003eGoogle Workspace\u003c/a\u003e\u2019s modern, secure, cloud-native productivity tools to collaborate and operate more efficiently. For 300 frontline workers, this will be the first time they have a work email address. The city\u2019s workers will be enabled to move beyond paper-based processes to digitize information and optimize their workflows with flexible, real-time, integrated collaboration. This also unlocks data and analytics, which significantly helps city leaders make more informed decisions. Dearborn can transform with confidence and peace of mind with an improved security posture across the implementation.\u00a0\u00a0\u003c/p\u003e\u003cp\u003e\u003cb\u003eProviding a pathway to professional development and economic growth\u00a0\u003c/b\u003e\u003c/p\u003e\u003cp\u003eDearborn is a hub of automotive, steel manufacturing and healthcare innovation.\u00a0The emerging workforce in Dearborn needs the technical skills required to thrive in this workplace. As part of our collaboration, we announced that we will provide certification opportunities in Google Cloud platform to support upskilling Dearborn residents. The city is administering training, education and certifications through a local nonprofit, \u003ca href\u003d\"https://www.accesscommunity.org/\" target\u003d\"_blank\"\u003eACCESS\u003c/a\u003e.\u00a0\u003c/p\u003e\u003cp\u003e\u003cb\u003eA model for American cities\u00a0\u003c/b\u003e\u003c/p\u003e\u003cp\u003eMayor Hammoud and I ended our day at the Henry Ford Museum of American Innovation, surrounded by local and state officials, Dearborn residents, and our local Google Cloud team. We held a discussion on stage about IT modernization, unlocking the power of data to transform local government, and the excitement from our collaboration.\u003c/p\u003e\u003cp\u003eI believe what is happening in Dearborn could become a model for American cities to digitally transform, resulting in better access to government services and stronger IT security.\u003c/p\u003e"]]],[null,null,null,null,null,null,null,null,[[[null,""],["https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_146.max-2200x2200.jpg","https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_146.max-1100x1100.jpg 1060w, https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_146.max-2200x2200.jpg 2120w"," 1060px, 2120px","https://storage.googleapis.com/gweb-cloudblog-publish/images/20230222_GoogleDearborn_146.max-2200x2200.jpg"],null,3]]],[null,null,[null,[null,"\u003cp\u003eThe type of audacious change needed to improve public service can actually be quite simple: secure, affordable digital tools that help all city workers connect and communicate; secure websites powered by the cloud with AI and language tools to improve citizen accessibility; and unlocking data and analytics to inform decision-making and education to help citizens participate in the digital workforce.\u00a0\u003c/p\u003e\u003cp\u003eDearborn is a place of tremendous innovation that has changed the world, even as the city itself has experienced change. I know that, having served the public sector almost my entire career, innovation sometimes comes not just from bold ideas or technology, but also from people who have the courage to envision a better future and then act on that vision.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003eI\u2019m inspired to see Mayor Hammoud and his team embrace digital innovation to expand access and opportunity for the City of Dearborn, and I\u2019m excited for the role Google Public Sector will continue to play to help these important efforts.\u003c/p\u003e\u003cp\u003e\u003csub\u003e1:\u00a0https://www.census.gov/quickfacts/fact/table/dearborncitymichigan/PST045221\u003c/sub\u003e\u003c/p\u003e"]]]],[["Public Sector","Securing AI: Advancing the national security mission",null,["https://storage.googleapis.com/gweb-cloudblog-publish/images/security_AkwXJZn.max-700x700.png","https://storage.googleapis.com/gweb-cloudblog-publish/images/security_AkwXJZn.max-400x400.png 324w, https://storage.googleapis.com/gweb-cloudblog-publish/images/security_AkwXJZn.max-700x700.png 648w"," 324px, 648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/security_AkwXJZn.max-700x700.png"],null,3,null,"https://cloud.google.com/blog/topics/public-sector/securing-ai-advancing-the-national-security-mission",null,1,[["Ron Bushar","Managing Director and Chief Information Security Officer, Google Public Sector"]],null,"55637"],["Public Sector","Realizing AI's Full Potential where Workforce, Security, \u0026 Collaboration Matter","How agency leaders are leading in this new AI era \u2013 and the value they are already bringing when it comes to AI governance, collaboration, and building public trust and citizen engagement.",["https://storage.googleapis.com/gweb-cloudblog-publish/images/Screenshot_2024-11-18_10.53.22_AM.max-700x700.png","https://storage.googleapis.com/gweb-cloudblog-publish/images/Screenshot_2024-11-18_10.53.22_AM.max-400x400.png 324w, https://storage.googleapis.com/gweb-cloudblog-publish/images/Screenshot_2024-11-18_10.53.22_AM.max-700x700.png 648w"," 324px, 648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/Screenshot_2024-11-18_10.53.22_AM.max-700x700.png"],null,4,null,"https://cloud.google.com/blog/topics/public-sector/realizing-ais-full-potential-where-workforce-security-collaboration-matter",null,1,[["Katharyn White","Director of Marketing, Public Sector, Google Cloud"]],null,"55598"],["Public Sector","Transforming DoD's data utilization with generative AI","Explore how generative AI can enhance situational awareness and decision-making for the Department of Defense while prioritizing security and data protection.",["https://storage.googleapis.com/gweb-cloudblog-publish/images/28_-_Public_Sector_vUn8tDu.max-700x700.jpg","https://storage.googleapis.com/gweb-cloudblog-publish/images/28_-_Public_Sector_vUn8tDu.max-400x400.jpg 324w, https://storage.googleapis.com/gweb-cloudblog-publish/images/28_-_Public_Sector_vUn8tDu.max-700x700.jpg 648w"," 324px, 648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/28_-_Public_Sector_vUn8tDu.max-700x700.jpg"],null,3,null,"https://cloud.google.com/blog/topics/public-sector/transforming-dods-data-utilization-with-generative-ai",null,1,[["Jeffrey Ouimette","Sr. Technical Program Manager, Rapid Innovation Team, Google Public Sector"],["Tricia Jamison","Staff Cloud Solutions Architect, Rapid Innovation Team, Google Public Sector"]],null,"55541"],["Public Sector","FEDRAMP High Development in the Cloud: Code with Cloud Workstations",null,["https://storage.googleapis.com/gweb-cloudblog-publish/images/cloud_workstations.max-700x700.jpg","https://storage.googleapis.com/gweb-cloudblog-publish/images/cloud_workstations.max-400x400.jpg 324w, https://storage.googleapis.com/gweb-cloudblog-publish/images/cloud_workstations.max-700x700.jpg 648w"," 324px, 648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/cloud_workstations.max-700x700.jpg"],null,2,null,"https://cloud.google.com/blog/topics/public-sector/fedramp-high-development-in-the-cloud-code-with-cloud-workstations",null,1,[["Femi Akinde","Product Manager, Google Cloud"],["Brett Miller ","Principal Architect, Google Cloud"]],null,"55293"]],null,"Public Sector",null,[["Public Sector","https://cloud.google.com/blog/topics/public-sector","public-sector"]],null,null,3], sideChannel: {}});</script><script id="wiz_jd" nonce="SskDqo6ASqQ-OrH2KsvdYA">if (window['_wjdc']) {const wjd = {}; window['_wjdc'](wjd); delete window['_wjdc'];}</script><script aria-hidden="true" id="WIZ-footer" nonce="SskDqo6ASqQ-OrH2KsvdYA">window.wiz_progress&&window.wiz_progress(); window.stopScanForCss&&window.stopScanForCss(); ccTick('bl');</script></body></html><footer id="ZCHFDb"><footer class="nRhiJb-RWrDld nRhiJb-yePe5c QJnbF" jscontroller="NsSboe" track-metadata-module="footer"><h3 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