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id="sidebar"> <div class="sidebar-nav"> <div class="navbar navbar-default" role="navigation"> <div class="navbar-header"> <button type="button" class="navbar-toggle" data-toggle="collapse" data-target=".sidebar-navbar-collapse"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <span class="visible-xs navbar-brand">International Mail Manual</span> </div> <div class="navbar-collapse collapse sidebar-navbar-collapse"> <ul class="nav navbar-nav"> <li><h1><a href="/text/imm/welcome.htm">International Mail Manual</a></h1></li><li ><a href="/text/imm/immsoc.htm" target="">Summary of Changes</a></li><li ><a href="/text/imm/immtltm.htm" target="">Transmittal Letter</a></li><li class="flyout"><a href="/text/imm/immc1_001.htm" >1 International Mail Services <b class="caret"></b></a><ul class="dropdown-menu"><li class="flyout"><a href="/text/imm/immc1_001.htm#ep1000732" >110 General Information <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc1_001.htm#ep1000733" target="">111 Scope</a></li><li ><a href="/text/imm/immc1_002.htm" target="">112 Mailer Responsibility</a></li><li ><a href="/text/imm/immc1_003.htm" target="">113 Individual Country Listings</a></li><li ><a href="/text/imm/immc1_004.htm" target="">114 Availability</a></li><li ><a href="/text/imm/immc1_005.htm" target="">115 Official Correspondence</a></li><li ><a href="/text/imm/immc1_006.htm" target="">116 Trademarks of the USPS</a></li></ul></li><li class="flyout"><a href="/text/imm/immc1_007.htm" >120 Preparation for Mailing <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc1_007.htm#ep1016912" target="">121 General Information for Mail Preparation</a></li><li ><a href="/text/imm/immc1_008.htm" target="">122 Addressing</a></li><li ><a href="/text/imm/immc1_009.htm" target="">123 Customs Forms and Online Shipping Labels</a></li></ul></li><li class="flyout"><a href="/text/imm/immc1_010.htm" >130 Mailability <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc1_010.htm#ep1001540" target="">131 General</a></li><li ><a href="/text/imm/immc1_011.htm" target="">132 Written, Printed, and Graphic Matter</a></li><li ><a href="/text/imm/immc1_012.htm" target="">133 Improperly Addressed Mail</a></li><li ><a href="/text/imm/immc1_013.htm" target="">134 Valuable Articles</a></li><li ><a href="/text/imm/immc1_014.htm" target="">135 Mailable Dangerous Goods</a></li><li ><a href="/text/imm/immc1_015.htm" target="">136 Nonmailable Goods</a></li><li ><a href="/text/imm/immc1_016.htm" target="">137 Firearms, Knives, and Sharp Instruments</a></li><li ><a href="/text/imm/immc1_017.htm" target="">138 Perishable Matter</a></li><li ><a href="/text/imm/immc1_018.htm" target="">139 Cremated Remains</a></li></ul></li><li class="flyout"><a href="/text/imm/immc1_019.htm" >140 International Mail Categories <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc1_019.htm#ep1001822" target="">141 Definitions</a></li><li ><a href="/text/imm/immc1_020.htm" target="">142 Official Mail</a></li></ul></li><li class="flyout"><a href="/text/imm/immc1_021.htm" >150 Postage <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc1_021.htm#ep1001949" target="">151 Postage Prices</a></li><li ><a href="/text/imm/immc1_022.htm" target="">152 Payment Methods</a></li><li ><a href="/text/imm/immc1_023.htm" target="">153 Placement of Postage</a></li><li ><a href="/text/imm/immc1_024.htm" target="">154 Remailed Items</a></li></ul></li></ul></li><li class="flyout"><a href="/text/imm/immc2_001.htm" >2 Conditions for Mailing <b class="caret"></b></a><ul class="dropdown-menu"><li class="flyout"><a href="/text/imm/immc2_001.htm#ep2365811" >210 Global Express Guaranteed <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc2_001.htm#ep2365812" target="">211 Description and Physical Characteristics</a></li><li ><a href="/text/imm/immc2_002.htm" target="">212 Eligibility</a></li><li ><a href="/text/imm/immc2_003.htm" target="">213 Prices and Postage Payment Methods</a></li><li ><a href="/text/imm/immc2_004.htm" target="">214 Mail Preparation</a></li><li ><a href="/text/imm/immc2_005.htm" target="">215 Mail Entry and Deposit</a></li></ul></li><li class="flyout"><a href="/text/imm/immc2_006.htm" >220 Priority Mail Express International <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc2_006.htm#ep2367188" target="">221 Description and Physical Characteristics</a></li><li ><a href="/text/imm/immc2_007.htm" target="">222 Eligibility</a></li><li ><a href="/text/imm/immc2_008.htm" target="">223 Prices and Postage Payment Methods</a></li><li ><a href="/text/imm/immc2_009.htm" target="">224 Mail Preparation</a></li><li ><a href="/text/imm/immc2_010.htm" target="">225 Mail Entry and Deposit</a></li></ul></li><li class="flyout"><a href="/text/imm/immc2_011.htm" >230 Priority Mail International <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc2_011.htm#ep2367461" target="">231 Description and Physical Characteristics</a></li><li ><a href="/text/imm/immc2_012.htm" target="">232 Eligibility</a></li><li ><a href="/text/imm/immc2_013.htm" target="">233 Prices and Postage Payment Methods</a></li><li ><a href="/text/imm/immc2_014.htm" target="">234 Mail Preparation</a></li><li ><a href="/text/imm/immc2_015.htm" target="">235 Mail Entry and Deposit</a></li></ul></li><li class="flyout"><a href="/text/imm/immc2_016.htm" >240 First-Class Mail International <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc2_016.htm#ep2368090" target="">241 Description and Physical Characteristics</a></li><li ><a href="/text/imm/immc2_017.htm" target="">242 Eligibility</a></li><li ><a href="/text/imm/immc2_018.htm" target="">243 Prices and Postage Payment Methods</a></li><li ><a href="/text/imm/immc2_019.htm" target="">244 Mail Preparation</a></li><li ><a href="/text/imm/immc2_020.htm" target="">245 Mail Entry and Deposit</a></li></ul></li><li class="flyout"><a href="/text/imm/immc2_021.htm" >250 First-Class Package International Service <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc2_021.htm#ep2686853" target="">251 Description and Physical Characteristics</a></li><li ><a href="/text/imm/immc2_022.htm" target="">252 Eligibility</a></li><li ><a href="/text/imm/immc2_023.htm" target="">253 Prices and Postage Payment Methods</a></li><li ><a href="/text/imm/immc2_024.htm" target="">254 Mail Preparation</a></li><li ><a href="/text/imm/immc2_025.htm" target="">255 Mail Entry and Deposit</a></li></ul></li><li class="flyout"><a href="/text/imm/immc2_026.htm" >260 Direct Sacks of Printed Matter to One Addressee (M-bags) <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc2_026.htm#ep967277" target="">261 Description</a></li><li ><a href="/text/imm/immc2_027.htm" target="">262 Postage Prices and Fees</a></li><li ><a href="/text/imm/immc2_028.htm" target="">263 Weight and Size Limits</a></li><li ><a href="/text/imm/immc2_029.htm" target="">264 Mail Preparation</a></li><li ><a href="/text/imm/immc2_030.htm" target="">265 Extra Services</a></li></ul></li><li class="flyout"><a href="/text/imm/immc2_031.htm" >270 Free Matter for the Blind <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc2_031.htm#ep2973328" target="">271 Description and Physical Characteristics</a></li><li ><a href="/text/imm/immc2_032.htm" target="">272 Eligibility</a></li><li ><a href="/text/imm/immc2_033.htm" target="">273 Postage Prices and Fees</a></li><li ><a href="/text/imm/immc2_034.htm" target="">274 Mail Preparation</a></li><li ><a href="/text/imm/immc2_035.htm" target="">275 Mail Entry and Deposit</a></li></ul></li><li class="flyout"><a href="/text/imm/immc2_037.htm" >290 Commercial Services <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc2_037.htm#ep1197570" target="">291 (Reserved)</a></li><li ><a href="/text/imm/immc2_038.htm" target="">292 International Priority Airmail (IPA) Service</a></li><li ><a href="/text/imm/immc2_039.htm" target="">293 International Surface Air Lift (ISAL) Service</a></li><li ><a href="/text/imm/immc2_040.htm" target="">294 (Reserved)</a></li><li ><a href="/text/imm/immc2_041.htm" target="">295 (Reserved)</a></li><li ><a href="/text/imm/immc2_042.htm" target="">296 (Reserved)</a></li><li ><a href="/text/imm/immc2_043.htm" target="">297 Customized Agreements</a></li></ul></li></ul></li><li class="flyout"><a href="/text/imm/immc3_001.htm" >3 Extra Services <b class="caret"></b></a><ul class="dropdown-menu"><li class="flyout"><a href="/text/imm/immc3_001.htm#ep368733" >310 Certificate of Mailing <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc3_001.htm#ep368734" target="">311 Individual Pieces</a></li><li ><a href="/text/imm/immc3_002.htm" target="">312 Bulk Quantities Certificate of Mailing</a></li><li ><a href="/text/imm/immc3_003.htm" target="">313 Forms</a></li></ul></li><li class="flyout"><a href="/text/imm/immc3_004.htm" >320 Insurance <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc3_004.htm#ep319478" target="">321 Global Express Guaranteed Insurance</a></li><li ><a href="/text/imm/immc3_005.htm" target="">322 Priority Mail Express International Insurance</a></li><li ><a href="/text/imm/immc3_006.htm" target="">323 Priority Mail International Insurance</a></li></ul></li><li class="flyout"><a href="/text/imm/immc3_007.htm" >330 Registered Mail <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc3_007.htm#ep251849" target="">331 Description</a></li><li ><a href="/text/imm/immc3_008.htm" target="">332 Availability</a></li><li ><a href="/text/imm/immc3_009.htm" target="">333 Fees and Indemnity Limits</a></li><li ><a href="/text/imm/immc3_010.htm" target="">334 Processing Requests</a></li><li ><a href="/text/imm/immc3_011.htm" target="">335 Indemnity Claims and Payments</a></li></ul></li><li class="flyout"><a href="/text/imm/immc3_012.htm" >340 Return Receipt <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc3_012.htm#ep28331" target="">341 Description</a></li><li ><a href="/text/imm/immc3_013.htm" target="">342 Availability</a></li><li ><a href="/text/imm/immc3_014.htm" target="">343 Fee</a></li><li ><a href="/text/imm/immc3_015.htm" target="">344 Processing Requests</a></li></ul></li><li ><a href="/text/imm/immc3_016.htm" target="">350 Restricted Delivery</a></li><li ><a href="/text/imm/immc3_017.htm" target="">360 (Reserved)</a></li><li class="flyout"><a href="/text/imm/immc3_018.htm" >370 International Money Transfer Services <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc3_018.htm#ep28532" target="">371 International Money Orders</a></li><li ><a href="/text/imm/immc3_019.htm" target="">372 Sure Money (DineroSeguro)</a></li></ul></li><li class="flyout"><a href="/text/imm/immc3_020.htm" >380 Supplemental Services <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc3_020.htm#ep273813" target="">381 International Reply Coupons</a></li><li ><a href="/text/imm/immc3_021.htm" target="">382 International Business Reply Service</a></li></ul></li><li ><a href="/text/imm/immc3_022.htm" target="">390 Tracking Plus</a></li></ul></li><li class="flyout"><a href="/text/imm/immc4_001.htm" >4 Treatment of Outbound Mail <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc4_001.htm#ep200165" target="">410 Postmarking</a></li><li class="flyout"><a href="/text/imm/immc4_002.htm" >420 Unpaid and Shortpaid Mail <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc4_002.htm#ep200175" target="">421 Check for Sufficient Postage</a></li><li ><a href="/text/imm/immc4_003.htm" target="">422 Unpaid Mail</a></li><li ><a href="/text/imm/immc4_004.htm" target="">423 Shortpaid Mail</a></li></ul></li><li class="flyout"><a href="/text/imm/immc4_005.htm" >430 Improperly Prepared Mail <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc4_005.htm#ep200251" target="">431 Insufficient Address</a></li><li ><a href="/text/imm/immc4_006.htm" target="">432 Oversized or Undersized Items</a></li><li ><a href="/text/imm/immc4_007.htm" target="">433 Oversized Cards</a></li><li ><a href="/text/imm/immc4_008.htm" target="">434 Reply-Paid Cards</a></li><li ><a href="/text/imm/immc4_009.htm" target="">435 Detached Customs Declaration Forms</a></li></ul></li><li class="flyout"><a href="/text/imm/immc4_010.htm" >440 Mailpiece Refused by an Air Carrier <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc4_010.htm#ep297172" target="">441 Item Containing Nonmailable, Hazardous, or Perishable Material</a></li><li ><a href="/text/imm/immc4_011.htm" target="">442 Mailable Item</a></li></ul></li><li class="flyout"><a href="/text/imm/immc4_012.htm" >450 Extra Services Mail Registered Mail <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc4_012.htm#ep200293" target="">451 Recording and Dispatching</a></li><li ><a href="/text/imm/immc4_013.htm" target="">452 Registered Mail Found With Ordinary Mail</a></li></ul></li></ul></li><li class="flyout"><a href="/text/imm/immc5_001.htm" >5 Nonpostal Export Regulations <b class="caret"></b></a><ul class="dropdown-menu"><li class="flyout"><a href="/text/imm/immc5_001.htm#ep357926" >510 Office of Foreign Assets Control (OFAC) Regulations U.S. Department of the Treasury <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc5_001.htm#ep400884" target="">511 General</a></li><li ><a href="/text/imm/immc5_002.htm" target="">512 Prohibited Destinations, Specially Designated Nationals, and Blocked Persons</a></li><li ><a href="/text/imm/immc5_003.htm" target="">513 Additional Standards</a></li><li ><a href="/text/imm/immc5_004.htm" target="">514 Exceptions</a></li><li ><a href="/text/imm/immc5_005.htm" target="">515 Mailer Compliance</a></li><li ><a href="/text/imm/immc5_006.htm" target="">516 Additional Information</a></li></ul></li><li class="flyout"><a href="/text/imm/immc5_007.htm" >520 Foreign Trade Regulations U.S. Census Bureau <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc5_007.htm#ep386597" target="">521 General</a></li><li ><a href="/text/imm/immc5_008.htm" target="">522 Additional Assistance</a></li><li ><a href="/text/imm/immc5_009.htm" target="">523 Mailpieces Sent to APOs, FPOs, and DPOs</a></li><li ><a href="/text/imm/immc5_010.htm" target="">524 Internal Transaction Number (ITN)</a></li><li ><a href="/text/imm/immc5_011.htm" target="">525 AES Downtime Citation</a></li><li ><a href="/text/imm/immc5_012.htm" target="">526 AES Exemption</a></li><li ><a href="/text/imm/immc5_013.htm" target="">527 Placement of ITN, AES Downtime Citation, or AES Exemption</a></li></ul></li><li class="flyout"><a href="/text/imm/immc5_014.htm" >530 Commodities and Technical Data <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc5_014.htm#ep419299" target="">531 Scope and Applicability of Export Licensing Requirements</a></li><li ><a href="/text/imm/immc5_015.htm" target="">532 Export Licenses</a></li><li ><a href="/text/imm/immc5_016.htm" target="">533 Luxury Goods to Belarus and Russia</a></li><li ><a href="/text/imm/immc5_017.htm" target="">534 Schedule B Number Requirements for Belarus and Russia</a></li><li ><a href="/text/imm/immc5_018.htm" target="">535 Additional Standards</a></li><li ><a href="/text/imm/immc5_019.htm" target="">536 Mailer Compliance</a></li><li ><a href="/text/imm/immc5_020.htm" target="">537 Harmonized System Codes and Other Classification Code</a></li></ul></li><li class="flyout"><a href="/text/imm/immc5_021.htm" >540 Munitions (Defense Articles) and Related Technical Data <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc5_021.htm#ep398332" target="">541 Licensing Requirements</a></li><li ><a href="/text/imm/immc5_022.htm" target="">542 Mailing Under Individual Licenses</a></li><li ><a href="/text/imm/immc5_023.htm" target="">543 Mailer Compliance</a></li></ul></li><li class="flyout"><a href="/text/imm/immc5_024.htm" >550 Dried Whole Eggs <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc5_024.htm#ep234481" target="">551 Description</a></li><li ><a href="/text/imm/immc5_025.htm" target="">552 Charges</a></li><li ><a href="/text/imm/immc5_026.htm" target="">553 How to Mail</a></li></ul></li><li class="flyout"><a href="/text/imm/immc5_027.htm" >560 Export of Rough Diamonds <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc5_027.htm#ep427478" target="">561 General</a></li><li ><a href="/text/imm/immc5_028.htm" target="">562 Mailing</a></li><li ><a href="/text/imm/immc5_029.htm" target="">563 Additional Information</a></li></ul></li><li ><a href="/text/imm/immc5_030.htm" target="">570 Consular and Commercial Invoices</a></li><li class="flyout"><a href="/text/imm/immc5_031.htm" >580 Drawback Arrangement <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc5_031.htm#ep234594" target="">581 Description</a></li><li ><a href="/text/imm/immc5_032.htm" target="">582 Processing Drawback Claims</a></li></ul></li><li class="flyout"><a href="/text/imm/immc5_033.htm" >590 Exporting Wildlife and Protected Plants <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc5_033.htm#ep234655" target="">591 Special Requirements for Wildlife and Certain Plant Exports</a></li><li ><a href="/text/imm/immc5_034.htm" target="">592 Declaration Requirements</a></li><li ><a href="/text/imm/immc5_035.htm" target="">593 Export Licenses and Inspection Requirements for Commercial Wildlife Exports</a></li><li ><a href="/text/imm/immc5_036.htm" target="">594 Marking Requirements for Wildlife Exports</a></li><li ><a href="/text/imm/immc5_037.htm" target="">595 Permit Requirements for Wildlife and Plant Exports</a></li><li ><a href="/text/imm/immc5_038.htm" target="">596 Obtaining and Using Permits for Wildlife and Protected Plant Exports</a></li><li ><a href="/text/imm/immc5_039.htm" target="">597 How to Obtain Additional Information</a></li><li ><a href="/text/imm/immc5_040.htm" target="">598 Wildlife Inspection Offices</a></li></ul></li></ul></li><li class="flyout"><a href="/text/imm/immc6_001.htm" >6 Special Programs <b class="caret"></b></a><ul class="dropdown-menu"><li class="flyout"><a href="/text/imm/immc6_001.htm#ep366330" >610 Postal Qualified Wholesaler Program <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc6_001.htm#ep366332" target="">611 Description</a></li><li ><a href="/text/imm/immc6_002.htm" target="">612 Pricing</a></li><li ><a href="/text/imm/immc6_003.htm" target="">613 Qualifying as a Wholesaler</a></li><li ><a href="/text/imm/immc6_004.htm" target="">614 Benefits</a></li><li ><a href="/text/imm/immc6_005.htm" target="">615 Length of Qualification</a></li></ul></li><li class="flyout"><a href="/text/imm/immc6_006.htm" >620 Global Direct Entry Wholesaler Program <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc6_006.htm#ep456475" target="">621 Description</a></li><li ><a href="/text/imm/immc6_007.htm" target="">622 Qualifying as a GDE Wholesaler</a></li><li ><a href="/text/imm/immc6_008.htm" target="">623 Disqualification as a GDE Wholesaler</a></li><li ><a href="/text/imm/immc6_009.htm" target="">624 List of Qualified GDE Wholesalers</a></li><li ><a href="/text/imm/immc6_010.htm" target="">625 Preapproved Advertising</a></li></ul></li></ul></li><li class="flyout"><a href="/text/imm/immc7_001.htm" >7 Treatment of Inbound Mail <b class="caret"></b></a><ul class="dropdown-menu"><li class="flyout"><a href="/text/imm/immc7_001.htm#ep78337" >710 U.S. Customs Information <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc7_001.htm#ep78339" target="">711 Customs Examination of Mail Believed to Contain Dutiable or Prohibited Articles</a></li><li ><a href="/text/imm/immc7_002.htm" target="">712 Customs Clearance and Delivery Fee</a></li><li ><a href="/text/imm/immc7_003.htm" target="">713 Treatment of Dutiable Mail at Delivery Office</a></li></ul></li><li class="flyout"><a href="/text/imm/immc7_004.htm" >720 Plant and Animal Quarantine Inspection <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc7_004.htm#ep78981" target="">721 What Is Subject to Inspection</a></li><li ><a href="/text/imm/immc7_005.htm" target="">722 Segregation and Handling</a></li><li ><a href="/text/imm/immc7_006.htm" target="">723 Agriculture Inspection Stations and Offices</a></li></ul></li><li class="flyout"><a href="/text/imm/immc7_007.htm" >730 Shortpaid Mail to the United States <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc7_007.htm#ep29266" target="">731 Computation of Postage Due</a></li><li ><a href="/text/imm/immc7_008.htm" target="">732 Shortpaid Letters and Cards From Canada</a></li><li ><a href="/text/imm/immc7_009.htm" target="">733 Shortpaid Items Bearing U.S. Postage</a></li></ul></li><li class="flyout"><a href="/text/imm/immc7_010.htm" >740 Irregular Mail <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc7_010.htm#ep29297" target="">741 Invalid Foreign Postage</a></li><li ><a href="/text/imm/immc7_011.htm" target="">742 Stamps Not Affixed</a></li><li ><a href="/text/imm/immc7_012.htm" target="">743 Parcels Addressed Through Banks or Other Organizations</a></li><li ><a href="/text/imm/immc7_013.htm" target="">744 Foreign Dispatch Notes</a></li></ul></li><li class="flyout"><a href="/text/imm/immc7_014.htm" >750 Extra Services <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc7_014.htm#ep29363" target="">751 Insured Parcels</a></li><li ><a href="/text/imm/immc7_015.htm" target="">752 Registered Mail</a></li><li ><a href="/text/imm/immc7_016.htm" target="">753 Return Receipt</a></li><li ><a href="/text/imm/immc7_017.htm" target="">754 Restricted Delivery</a></li></ul></li><li class="flyout"><a href="/text/imm/immc7_018.htm" >760 Forwarding <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc7_018.htm#ep29535" target="">761 General Procedures</a></li><li ><a href="/text/imm/immc7_019.htm" target="">762 Mail of Domestic Origin</a></li><li ><a href="/text/imm/immc7_020.htm" target="">763 Items Mailed Aboard Ships (Paquebot)</a></li><li ><a href="/text/imm/immc7_021.htm" target="">764 Mail of Foreign Origin</a></li><li ><a href="/text/imm/immc7_022.htm" target="">765 Directory Service</a></li><li ><a href="/text/imm/immc7_023.htm" target="">766 Retention Period</a></li></ul></li><li class="flyout"><a href="/text/imm/immc7_024.htm" >770 Undeliverable Mail <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc7_024.htm#ep29809" target="">771 Mail of Domestic Origin</a></li><li ><a href="/text/imm/immc7_025.htm" target="">772 Mail of Foreign Origin</a></li></ul></li><li class="flyout"><a href="/text/imm/immc7_026.htm" >780 Items Mailed Abroad by or on Behalf of Senders in the United States <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc7_026.htm#ep29975" target="">781 Payment Required</a></li><li ><a href="/text/imm/immc7_027.htm" target="">782 Definition of Terms</a></li><li ><a href="/text/imm/immc7_028.htm" target="">783 Advance Payment Required</a></li><li ><a href="/text/imm/immc7_029.htm" target="">784 Advance Payment Not Made</a></li><li ><a href="/text/imm/immc7_030.htm" target="">785 Report of Mailings</a></li></ul></li><li ><a href="/text/imm/immc7_031.htm" target="">790 International Inbound Mail Entry</a></li></ul></li><li ><a href="/text/imm/immc8.htm" target="">8 (Reserved)</a></li><li class="flyout"><a href="/text/imm/immc9_001.htm" >9 Inquiries, Indemnities, and Refunds <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc9_001.htm#ep1124634" target="">910 Reports Encouraged</a></li><li class="flyout"><a href="/text/imm/immc9_002.htm" >920 Inquiries and Claims <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc9_002.htm#ep985404" target="">921 Inquiries</a></li><li ><a href="/text/imm/immc9_003.htm" target="">922 Claims</a></li><li ><a href="/text/imm/immc9_004.htm" target="">923 Disposition of Damaged Mail</a></li></ul></li><li class="flyout"><a href="/text/imm/immc9_005.htm" >930 Indemnity Payments <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc9_005.htm#ep985650" target="">931 Adjudication and Approval</a></li><li ><a href="/text/imm/immc9_006.htm" target="">932 General Exceptions to Payment Registered Mail and Priority Mail International Parcels</a></li><li ><a href="/text/imm/immc9_007.htm" target="">933 Payments for Priority Mail International Parcels</a></li><li ><a href="/text/imm/immc9_008.htm" target="">934 Payments for Registered Mail</a></li><li ><a href="/text/imm/immc9_009.htm" target="">935 Payments for Priority Mail Express International</a></li></ul></li><li class="flyout"><a href="/text/imm/immc9_010.htm" >940 Postage Refunds <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/immc9_010.htm#ep1132472" target="">941 Postage Refunds for First-Class Mail International, First-Class Package International Service, and Priority Mail International</a></li><li ><a href="/text/imm/immc9_011.htm" target="">942 Postage Refunds for Priority Mail Express International Items</a></li><li ><a href="/text/imm/immc9_012.htm" target="">943 Processing Refund Applications</a></li></ul></li></ul></li><li ><a href="/text/imm/immctry.htm" target="">Index of Countries and Localities</a></li><li ><a href="/text/imm/immpg.htm" target="">Country Price Groups and Weight Limits</a></li><li class="flyout"><a href="/text/imm/ab_001.htm" >Individual Country Listings <b class="caret"></b></a><ul class="dropdown-menu"><li class="flyout"><a href="/text/imm/ab_001.htm#ep8776283" >A <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/ab_001.htm#ep8776287" target="">Afghanistan</a></li><li ><a href="/text/imm/ab_002.htm" target="">Albania</a></li><li ><a href="/text/imm/ab_003.htm" target="">Algeria</a></li><li ><a href="/text/imm/ab_004.htm" target="">Andorra</a></li><li ><a href="/text/imm/ab_005.htm" target="">Angola</a></li><li ><a href="/text/imm/ab_006.htm" target="">Anguilla</a></li><li ><a href="/text/imm/ab_007.htm" target="">Antigua and Barbuda</a></li><li ><a href="/text/imm/ab_008.htm" target="">Argentina</a></li><li ><a href="/text/imm/ab_009.htm" target="">Armenia</a></li><li ><a href="/text/imm/ab_010.htm" target="">Aruba</a></li><li ><a href="/text/imm/ab_011.htm" target="">Ascension</a></li><li ><a href="/text/imm/ab_012.htm" target="">Australia</a></li><li ><a href="/text/imm/ab_013.htm" target="">Austria</a></li><li ><a href="/text/imm/ab_014.htm" target="">Azerbaijan</a></li></ul></li><li class="flyout"><a href="/text/imm/ab_015.htm" >B <b class="caret"></b></a><ul class="dropdown-menu"><li class="flyout"><a href="/text/imm/ab_015.htm" >Ba - Bh <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/ab_015.htm" target="">Bahamas</a></li><li ><a href="/text/imm/ab_016.htm" target="">Bahrain</a></li><li ><a href="/text/imm/ab_017.htm" target="">Bangladesh</a></li><li ><a href="/text/imm/ab_018.htm" target="">Barbados</a></li><li ><a href="/text/imm/ab_019.htm" target="">Belarus</a></li><li ><a href="/text/imm/ab_020.htm" target="">Belgium</a></li><li ><a href="/text/imm/ab_021.htm#ep1753853" target="">Belize</a></li><li ><a href="/text/imm/ab_022.htm" target="">Benin</a></li><li ><a href="/text/imm/ab_023.htm" target="">Bermuda</a></li><li ><a href="/text/imm/ab_024.htm" target="">Bhutan</a></li></ul></li><li class="flyout"><a href="/text/imm/ab_025.htm" >Bo - Bu <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/ab_025.htm" target="">Bolivia</a></li><li ><a href="/text/imm/ab_026.htm" target="">Bonaire, Sint Eustatius,and Saba</a></li><li ><a href="/text/imm/ab_027.htm" target="">Bosnia-Herzegovina</a></li><li ><a href="/text/imm/ab_028.htm" target="">Botswana</a></li><li ><a href="/text/imm/ab_029.htm" target="">Brazil</a></li><li ><a href="/text/imm/ab_030.htm" target="">British Virgin Islands</a></li><li ><a href="/text/imm/ab_031.htm" target="">Brunei Darussalam</a></li><li ><a href="/text/imm/ab_032.htm" target="">Bulgaria</a></li><li ><a href="/text/imm/ab_033.htm" target="">Burkina Faso</a></li><li ><a href="/text/imm/ab_034.htm" target="">Burma</a></li><li ><a href="/text/imm/ab_035.htm" target="">Burundi</a></li></ul></li></ul></li><li class="flyout"><a href="/text/imm/ce_001.htm" >C <b class="caret"></b></a><ul class="dropdown-menu"><li class="flyout"><a href="/text/imm/ce_001.htm" >Ca - Col <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/ce_001.htm" target="">Cambodia</a></li><li ><a href="/text/imm/ce_002.htm" target="">Cameroon</a></li><li ><a href="/text/imm/ce_003.htm" target="">Canada</a></li><li ><a href="/text/imm/ce_004.htm" target="">Cape Verde</a></li><li ><a href="/text/imm/ce_005.htm#ep1014128" target="">Cayman Islands</a></li><li ><a href="/text/imm/ce_006.htm" target="">Central African Republic</a></li><li ><a href="/text/imm/ce_007.htm" target="">Chad</a></li><li ><a href="/text/imm/ce_008.htm" target="">Chile</a></li><li ><a href="/text/imm/ce_009.htm" target="">China</a></li><li ><a href="/text/imm/ce_010.htm" target="">Colombia</a></li></ul></li><li class="flyout"><a href="/text/imm/ce_001.htm" >Com - Cz <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/ce_011.htm" target="">Comoros</a></li><li ><a href="/text/imm/ce_012.htm" target="">Congo, Democratic Republic of the</a></li><li ><a href="/text/imm/ce_013.htm" target="">Congo, Republic of the</a></li><li ><a href="/text/imm/ce_014.htm" target="">Costa Rica</a></li><li ><a href="/text/imm/ce_015.htm" target="">Cote d'Ivoire</a></li><li ><a href="/text/imm/ce_016.htm" target="">Croatia</a></li><li ><a href="/text/imm/ce_017.htm" target="">Cuba</a></li><li ><a href="/text/imm/ce_018.htm" target="">Curacao</a></li><li ><a href="/text/imm/ce_019.htm" target="">Cyprus</a></li><li ><a href="/text/imm/ce_020.htm" target="">Czech Republic</a></li></ul></li></ul></li><li class="flyout"><a href="/text/imm/ce_021.htm" >D - E <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/ce_021.htm" target="">Denmark</a></li><li ><a href="/text/imm/ce_022.htm" target="">Djibouti</a></li><li ><a href="/text/imm/ce_023.htm" target="">Dominica</a></li><li ><a href="/text/imm/ce_024.htm" target="">Dominican Republic</a></li><li ><a href="/text/imm/ce_025.htm" target="">Ecuador</a></li><li ><a href="/text/imm/ce_026.htm#ep1637529" target="">Egypt</a></li><li ><a href="/text/imm/ce_027.htm" target="">El Salvador</a></li><li ><a href="/text/imm/ce_028.htm" target="">Equatorial Guinea</a></li><li ><a href="/text/imm/ce_029.htm" target="">Eritrea</a></li><li ><a href="/text/imm/ce_030.htm" target="">Estonia</a></li><li ><a href="/text/imm/ce_031.htm" target="">Eswatini</a></li><li ><a href="/text/imm/ce_032.htm" target="">Ethiopia</a></li></ul></li><li class="flyout"><a href="/text/imm/fh_001.htm" >F <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/fh_001.htm" target="">Falkland Islands</a></li><li ><a href="/text/imm/fh_002.htm" target="">Faroe Islands</a></li><li ><a href="/text/imm/fh_003.htm" target="">Fiji</a></li><li ><a href="/text/imm/fh_004.htm" target="">Finland</a></li><li ><a href="/text/imm/fh_005.htm" target="">France</a></li><li ><a href="/text/imm/fh_006.htm" target="">French Guiana</a></li><li ><a href="/text/imm/fh_007.htm" target="">French Polynesia</a></li></ul></li><li class="flyout"><a href="/text/imm/fh_008.htm" >G <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/fh_008.htm" target="">Gabon</a></li><li ><a href="/text/imm/fh_009.htm" target="">Gambia</a></li><li ><a href="/text/imm/fh_010.htm" target="">Georgia, Republic of</a></li><li ><a href="/text/imm/fh_011.htm" target="">Germany</a></li><li ><a href="/text/imm/fh_012.htm" target="">Ghana</a></li><li ><a href="/text/imm/fh_013.htm#ep1939152" target="">Gibraltar</a></li><li ><a href="/text/imm/fh_014.htm" target="">Greece</a></li><li ><a href="/text/imm/fh_015.htm" target="">Greenland</a></li><li ><a href="/text/imm/fh_016.htm" target="">Grenada</a></li><li ><a href="/text/imm/fh_017.htm" target="">Guadeloupe</a></li><li ><a href="/text/imm/fh_018.htm" target="">Guatemala</a></li><li ><a href="/text/imm/fh_019.htm" target="">Guinea</a></li><li ><a href="/text/imm/fh_020.htm" target="">Guinea-Bissau</a></li><li ><a href="/text/imm/fh_021.htm" target="">Guyana</a></li></ul></li><li class="flyout"><a href="/text/imm/fh_022.htm" >H - I <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/fh_022.htm" target="">Haiti</a></li><li ><a href="/text/imm/fh_023.htm" target="">Honduras</a></li><li ><a href="/text/imm/fh_024.htm" target="">Hong Kong</a></li><li ><a href="/text/imm/fh_025.htm" target="">Hungary</a></li><li ><a href="/text/imm/il_001.htm" target="">Iceland</a></li><li ><a href="/text/imm/il_002.htm" target="">India</a></li><li ><a href="/text/imm/il_003.htm" target="">Indonesia</a></li><li ><a href="/text/imm/il_004.htm" target="">Iran</a></li><li ><a href="/text/imm/il_005.htm" target="">Iraq</a></li><li ><a href="/text/imm/il_006.htm" target="">Ireland</a></li><li ><a href="/text/imm/il_007.htm#ep5821100" target="">Israel</a></li><li ><a href="/text/imm/il_008.htm" target="">Italy</a></li></ul></li><li class="flyout"><a href="/text/imm/il_009.htm" >J - K <b class="caret"></b></a><ul class="dropdown-menu"><li ><a href="/text/imm/il_009.htm" target="">Jamaica</a></li><li ><a href="/text/imm/il_010.htm" target="">Japan</a></li><li ><a href="/text/imm/il_011.htm" target="">Jordan</a></li><li ><a href="/text/imm/il_012.htm" target="">Kazakhstan</a></li><li ><a href="/text/imm/il_013.htm" target="">Kenya</a></li><li ><a href="/text/imm/il_014.htm" target="">Kiribati</a></li><li ><a href="/text/imm/il_015.htm" target="">Korea, Democratic People's Republic of</a></li><li ><a href="/text/imm/il_016.htm" target="">Korea, Republic of</a></li><li ><a href="/text/imm/il_017.htm" 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Inquiries, Indemnities, and Refunds</a> > 930 Indemnity Payments</p>   <table border="0" cellspacing="0" cellpadding="2" summary="Document navigation links" class="docNavLinks"> <tr> <td align="left" width="70" class="previous"> <a class="np" href="immc9_004.htm" title="Link to "923 Disposition of Damaged Mail"" accesskey="p"> <img src="images/previous.gif" width="63" height="17" alt="Link to "923 Disposition of Damaged Mail"" border="0" /> </a> </td> <td width="280" class="middle"> <a class="contents" href="immc9_toc.htm" title="Link to contents for "9 Inquiries, Indemnities, and Refunds"" accesskey="c"> <img src="images/contents.gif" width="63" height="17" alt="Link to contents for "9 Inquiries, Indemnities, and Refunds"" border="0" /> </a>      <a class="contents" href="immidx.htm" title="Link to Index" accesskey="i"><img src="images/index.gif" width="46" height="17" alt="Link to Index" border="0" /></a></td> <td width="70" class="next"> <a class="np" href="immc9_006.htm" title="Link to "932 General Exceptions to Payment — Registered Mail and Priority Mail International Parcels"" accesskey="n"> <img src="images/next.gif" width="46" height="17" alt="Link to "932 General Exceptions to Payment — Registered Mail and Priority Mail International Parcels"" border="0" /> </a> </td> </tr> </table>  <a name="content"></a> <div> <h2 class="H2 head2"> 930 <a name="ep985648">Indemnity Payments</a></h2> <h3 class="H3 head3"> 931 <a name="ep985650">Adjudication and Approval</a></h3> <h4 class="H4 head4"> 931.1 <a name="ep985652">When to Be Instituted</a></h4> <p class="P"><a name="ep985654">Claims for indemnity are initiated upon receipt of a completed PS Form 2855 with appropriate documentation by International Claims, Accounting Services, PO Box 80146, St. Louis, MO 63180–0146.</a></p> <h4 class="H4 head4"> 931.2 <a name="ep985658">International Claims</a></h4> <h5 class="H5 head5"> 931.21 <a name="ep985662">Indemnity Claims for International Registered Mail, Insured Parcels, and Ordinary Parcels of U.S. and Foreign Origin</a></h5> <p class="P"><a name="ep985664">Indemnity claims relating to international </a><span class="revision">Registered Mail</span> and insured and ordinary parcels of both U.S. and foreign origin are adjudicated by Accounting Services in St. Louis, Missouri.</p> <h5 class="H5 head5"> 931.22 <a name="ep985668">Country of Origin Pays Indemnity</a></h5> <p class="P"><a name="ep1049724">Payment is made as follows:</a></p> <ol style="list-style-type:lower-alpha;"> <li class="OL1alphaRestart"><a name="ep1049725">Express Mail claims are paid by the country of origin to the sender. Payments to U.S. senders will be made by the U.S. Postal Service.</a></li> <li class="OL1alpha"><a name="ep1049726">Indemnity for the loss of </a><span class="revision">Registered Mail</span> and insured and ordinary parcels is paid by the country of origin to the sender. Payments to U.S. senders will be made by the U.S. Postal Service. The sender may waive the right to payment, in writing, in favor of the addressee. Payment in such cases will be made by the destination administration.</li> <li class="OL1alpha"><a name="ep1132711">Claims for items delivered in damaged condition or with missing contents are paid by the country of origin to the sender. The U.S. Postal Service makes payments to U.S. senders. The sender may waive the right to payment, in writing, in favor of the addressee. In such a case, the destination administration makes payment to the addressee.</a></li> <li class="OL1alpha"><a name="ep1132712">Claims for items mailed from foreign countries that are lost or that are delivered in damaged condition or with missing contents are paid by the origin administration to the sender. The sender may waive the right to payment, in writing, in favor of the U.S. addressee. In such a case, the U.S. Postal Service pays the U.S. addressee.</a></li> </ol> <h4 class="H4 head4"> 931.3 <a name="ep985674">Appeals</a></h4> <h5 class="H5 head5"> 931.31 <a name="ep985676">Appealing a Claims Decision</a></h5> <p class="P"><a name="ep985678">A customer may appeal a claims decision by filing a written appeal within 60 days of the date of the original decision. The customer must send the appeal directly to International Claims Appeals, Accounting Services, PO Box 80146, St. Louis, MO 63180–0146.</a></p> <h5 class="H5 head5"> 931.32 <a name="ep985680">Final Postal Service Decision of Claims</a></h5> <p class="P"><a name="ep1049930">If the manager of International Claims Appeals at the St. Louis ASC sustains the denial of a claim, the customer may submit an additional appeal within 60 days for final review and decision to the Consumer Advocate, International Claim Appeals, 475 L’Enfant Plz SW Rm 10343, Washington, DC 20260–2200, who may waive standards in favor of the customer.</a></p> </div> <br /> <br /> <br /> <table border="0" cellspacing="0" cellpadding="2" summary="Document navigation links" class="docNavLinks"> <tr> <td align="left" width="70" class="previous"> <a class="np" href="immc9_004.htm" title="Link to "923 Disposition of Damaged Mail""> <img src="images/previous.gif" width="63" height="17" alt="Link to "923 Disposition of Damaged Mail"" border="0" /> </a> </td> <td width="280" class="middle"> <a class="contents" href="immc9_toc.htm" title="Link to contents for "9 Inquiries, Indemnities, and Refunds""> <img src="images/contents.gif" width="63" height="17" alt="Link to contents for "9 Inquiries, Indemnities, and Refunds"" border="0" /> </a>      <a class="contents" href="immidx.htm" title="Link to Index"><img src="images/index.gif" width="46" height="17" alt="Link to Index" border="0" /></a></td> <td width="70" class="next"> <a class="np" href="immc9_006.htm" title="Link to "932 General Exceptions to Payment — Registered Mail and Priority Mail International Parcels""> <img src="images/next.gif" width="46" height="17" alt="Link to "932 General Exceptions to Payment — Registered Mail and Priority Mail International Parcels"" border="0" /> </a> </td> </tr> </table>  </td> </tr> </table> </div> </td> </tr> </table>  </div> </div> </div> </div> </div> </div>  <div class="global-footer-wrap hidden-print" id="global-footer-wrap"> <div class="container"> <footer> <a href="https://www.usps.com/" class="global-footer--logo-link"></a> <div class="row"><div class="col-xs-6"><div class="col-xs-12 col-sm-6"><h3>HELPFUL LINKS</h3><ul><li><a href="https://www.usps.com/help/contact-us.htm" >Contact Us</a></li><li><a href="https://www.usps.com/globals/site-index.htm" >Site Index</a></li><li><a href="http://faq.usps.com/" >FAQs</a></li></ul><h3>USPS JOBS</h3><ul><li><a href="http://about.usps.com/careers/welcome.htm" >Careers</a></li></ul></div><div class="col-xs-12 col-sm-6"><h3>ON ABOUT.USPS.COM</h3><ul><li><a href="http://about.usps.com/" >About USPS Home</a></li><li><a href="http://about.usps.com/news/welcome.htm" >Newsroom</a></li><li><a href="http://about.usps.com/news/service-alerts/welcome.htm" >USPS Service Updates</a></li><li><a href="http://about.usps.com/forms-publications/welcome.htm" >Forms & Publications</a></li><li><a href="https://www.usps.com/gov-services/gov-services.htm" >Government Services</a></li></ul></div></div><div class="col-xs-6"><div class="col-xs-12 col-sm-6"><h3>Other USPS Sites</h3><ul><li><a href="https://gateway.usps.com/" >Business Customer Gateway</a></li><li><a href="https://postalinspectors.uspis.gov/" >Postal Inspectors</a></li><li><a href="http://www.uspsoig.gov/" >Inspector General</a></li><li><a href="https://pe.usps.com/" >Postal Explorer</a></li><li><a href="http://www.postalmuseum.si.edu/" >National Postal Museum</a></li><li><a href="https://www.usps.com/webtools/welcome.htm" >Resources for Developers</a></li><li><a href="https://postalpro.usps.com" >PostalPro</a></li></ul></div><div class="col-xs-12 col-sm-6"><h3>Legal Information</h3><ul><li><a href="http://about.usps.com/who-we-are/privacy-policy/privacy-policy-highlights.htm" >Privacy Policy</a></li><li><a href="http://about.usps.com/termsofuse.htm" >Terms of Use</a></li><li><a href="http://about.usps.com/who-we-are/foia/welcome.htm" >FOIA</a></li><li><a href="http://about.usps.com/who-we-are/no-fear-act/welcome.htm" >No FEAR Act/EEO Contacts</a></li><li><a href="https://about.usps.com/who/legal/accessibility-statement/" >Accessibility Statement</a></li></ul></div></div></div> <div class="row"> <div class="col-sm-12"> <div class="global-footer--copyright"> Copyright © <script type="text/javascript">document.write(new Date().getFullYear());</script> USPS. 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