Apple - Support - Search (AL)

<!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta http-equiv="content-type" content="text/html; charset=UTF-8" /> <meta name="format-detection" content="telephone=no" /> <meta name="robots" content="noindex"> <title>Apple - Support - Search (AL)</title>     <meta name="robots" content="noindex"/> <meta property="og:title" content='Search Apple Support'> <link rel="stylesheet" href="//www.apple.com/wss/fonts?families=SF+Pro,v3|SF+Pro+Icons,v3" type="text/css"> <link rel="stylesheet" href="https://www.apple.com/wss/fonts?family=Myriad+Set+Pro&weights=200,400&v=1" type="text/css" media="all">  <link rel="stylesheet" href="https://km.support.apple.com/static_resources/css/base_new.css" type="text/css" /> <link rel="stylesheet" href="https://km.support.apple.com/static_resources/css/support.css" type="text/css"/> <link rel="stylesheet" href="https://www.apple.com/ac/globalfooter/3/en_US/styles/ac-globalfooter.built.css" type="text/css" media="all">  <link rel="stylesheet" href="/static_resources/css/search_new.css" type="text/css" /> <link rel="stylesheet" href="/static_resources/css/search_page.css" type="text/css" /> <script src="https://www.apple.com/global/scripts/lib/prototype.js" type="text/javascript" charset="utf-8"></script> <script src="https://www.apple.com/global/scripts/lib/scriptaculous.js" type="text/javascript" defer="defer" charset="utf-8"></script> <script src="https://km.support.apple.com/static_resources/js/ACUtil.js" type="text/javascript" charset="utf-8"></script> <link rel="stylesheet" href="https://support.apple.com/static_resources/css/footer.css" type="text/css" />    <script src="https://km.support.apple.com/static_resources/js/search_page_filter.js" type="text/javascript" charset="utf-8"></script> </head> <body class="ac-gn-current-support no-js"> <script> document.body.removeClassName('no-js'); </script> <input type="hidden" id="cdsHeaderObj" data-json='{"setPod": "true", "resourceUrl": "https://support.apple.com", "akamaiUrl": "https://support-shd-mdn.corp.apple.com", "modelValue": "Support", "aiSearchServiceURL": "support.apple.com", "podLocaleValue": "en_US", "omnitureLocale": "al_en", "aiCrossDomainSearchServiceURL": "support-suggestions.apple.com", "podValue": "al~en", "searchCountry": "al", "enableAppleInstant": "yes", "pageName": "search", "amlSuggestionsUrl": "https://www.apple.com/search-services/suggestions/", "headerEnv": "PROD", "searchQuery": "", "title": "Apple - Support - Search", "channelName": "" }'> <input type="hidden" id="httpDownloadURL" value="https://supportdownload.apple.com/download.info.apple.com/Apple_Support_Area/Apple_Software_Updates">  <link rel="stylesheet" type="text/css" href="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.css" /> <div id="globalheader" class="globalnav-scrim globalheader-light"> <nav id="globalnav" lang="en_AL" dir="ltr" aria-label="Global" data-analytics-element-engagement-start="globalnav:onFlyoutOpen" data-analytics-element-engagement-end="globalnav:onFlyoutClose" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-analytics-activitymap-region-id="global nav" data-analytics-region="global nav" class="globalnav no-js" > <div class="globalnav-content"> <ul id="globalnav-list" class="globalnav-list" aria-labelledby="globalnav-menutrigger-button" > <li data-analytics-element-engagement="globalnav hover - apple" class="globalnav-item globalnav-item-apple" > <a href="https://www.apple.com/" data-globalnav-item-name="apple" data-analytics-title="apple home" aria-label="Apple" class="globalnav-link globalnav-link-apple" > <span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewBox="0 0 14 44" width="14" xmlns="http://www.w3.org/2000/svg" > <path d="m13.0729 17.6825a3.61 3.61 0 0 0 -1.7248 3.0365 3.5132 3.5132 0 0 0 2.1379 3.2223 8.394 8.394 0 0 1 -1.0948 2.2618c-.6816.9812-1.3943 1.9623-2.4787 1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z" ></path> </svg> </span> <span class="globalnav-image-compact globalnav-link-image"> <svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg" > <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z" ></path> </svg> </span> <span class="globalnav-link-text"> Apple </span> </a> </li> </ul> </div> </nav> <div id="globalnav-curtain" class="globalnav-curtain"></div> <div id="globalnav-placeholder" class="globalnav-placeholder"></div> </div> <script type="text/javascript" src="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js" ></script><script src="https://km.support.apple.com/static_resources/js/commonUtils.js" type="text/javascript" charset="utf-8"></script> <script src="https://www.apple.com/global/scripts/apple_core.js" type="text/javascript" charset="utf-8"></script> <script src="https://www.apple.com/global/scripts/lib/sizzle.js" type="text/javascript" charset="utf-8"></script> <script src="https://www.apple.com//global/ac_base/ac_base.js" type="text/javascript" charset="utf-8"></script>   <script src="https://support.apple.com/etc/designs/support/publish/JS/pattern/accsoffer.js" type="text/javascript" charset="utf-8"></script> <input type="hidden" id="aria_chevron_down_circle_icon" value="On-page icon" /> <input type="hidden" id="aria_chevron_right_icon" value="New page icon" /> <input type="hidden" id="aria_external_link_icon" value="Outside link icon" /> <input type="hidden" id="aria_downloads_icon" value="Download icon" /> <div class="Section Section--main"> <script src="https://www.apple.com/support/scripts/support.global.js" type="text/javascript" charset="utf-8"></script>   <div class="Section-content" dir="ltr"> <div class='app'> <div id="main" class='content' role="main"> <div> <div class="SearchBar"> <form action="https://support.apple.com/kb/index" method="get" id="searchForm" role="search" aria-label="Search Support" class="Search-form" > <input type="hidden" name="page" value="search" /> <input type="hidden" name="src" id="src" value="support_serp" /> <input type="hidden" name="locale" value="en_AL" /> <input type="hidden" name="currentPage" value="1" /> <input type="hidden" name="product" value="" /> <input type="hidden" name="doctype" value="" /> <input type="hidden" name="includeArchived" value="true" /> <label for="searchInput" class="u-visuallyHidden">Search Support</label> <input aria-activedescendant="noSuggestions" aria-autocomplete="list" autocomplete="off" aria-expanded="false" aria-owns="search-suggestions" class="SearchForm-input" id="searchInput" placeholder="Search Support" name="query" spellcheck="false" type="text" value="" role="combobox"> <button class="SearchForm-submit" type="submit"> <span class="u-visuallyHidden">Submit Search</span> </button> <button class="SearchForm-reset hidden" type="reset"> <span class="u-visuallyHidden">Clear Search</span> </button> </form> </div>  <input id="h1Label" type="hidden" value="Search results for {0}" /> <h1 id='searchPageHeading' class="u-visuallyHidden" data-reactid=".0.2.0">Search results for </h1> <div class="Search-suggestions js-searchSuggestions" id="suggestions"> <span role="status" class="u-visuallyHidden" aria-live="polite"></span> <div class=" ac-gn-searchresults-section ac-gn-searchresults-section-suggestions"> <ul class="Search-suggestionsList" id="search-suggestions" role="listbox"></ul> </div> </div>    <input id="h1Label" type="hidden" value="Search results for {0}" /> <h1 id='searchPageHeading' class="u-visuallyHidden" data-reactid=".0.2.0">Search results for </h1>  <div id="helpful" class='hidden'> <div id="question-state"> <fieldset> <legend><span>Helpful?</span></legend> <div class='helpful-btn-grp'> <button class='button' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes'> Yes </button> <button class='button' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no'> No </button> </div> </fieldset> </div> <div id="feedback-state" class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type="hidden" id="form-counter-error-message" value="Maximum character limit is 250."> <label id="feedback-label" data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped.">We’re glad this article helped.</label> <div class="form-element form-textbox-labelbelow" id="feedback"> <div class="textarea-wrapper"> <span class="form-label" id="optional_label" aria-hidden="true">Anything else you’d like us to know? (Optional)></span> <div> <textarea class="form-textbox form-textbox-textarea form-counter-textarea form-textbox-entered" data-no-placeholder="How can we make this article more helpful? (Optional)" data-yes-placeholder="Anything else you’d like us to know? (Optional)" data-max-length="250" aria-labelledby="optional_label" aria-describedby="char_limit_counter"></textarea> <div class="form-textbox-counter" id="char_limit_counter"> <span class="visuallyhidden" id="char-limit-message">Character limit:</span> <span class="form-counter">250</span> </div> </div> </div> <label htmlfor="feedback-note">Please don’t include any personal information in your comment.</label> <div class="form-message-wrapper"> <span class="form-message">Maximum character limit is 250.</span> </div> <button type="submit" class="button" id="submit-feedback" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="submit"> Submit</button> </div> </form> </div> <div id="rating-done" class="hide"> Thanks for your feedback.</div> </div>  <script src="/static_resources/js/ratings.js" type="text/javascript" charset="utf-8"></script><div class="SearchResults noResultsFound">   <div class="filterPanel"> <button aria-expanded="true" aria-controls="searchFilterPanel" data-analytics-filter-state="On" class="SearchFilterToggle js-serachFilterToggle is-expanded u-hidden" id="filter-view-button" data-analytics-event="link.search-filter"> <span aria-hidden="true" class="SearchFilterToggle-icon"></span> <span>Filter</span> </button> <a class="SearchFilter-reset" data-analytics-filter-reset="reset" data-analytics-filter-state="off" data-analytics-event="link.search-filter" href="/kb/index?page=search&query=&product=&currentPage=1&locale=en_AL&doctype=&requestid=">Reset</a> <div aria-live="polite" role="status" id="updateResultsText" class="showleftside"> <span class="SearchResults-count"> <span id="total_rslt">Enter your search terms</span> <span id="filterTitle"></span> </span> </div> </div> <div class="SearchFilter SearchResults-filter u-md-size-4-12 u-lg-size-2-10 no-js js-searchFilterPanel u-hidden" id="searchFilterPanel"> <div class="SearchFilter-content"> <div class="SearchFilter-group is-expanded js-doctypeFilterGroup"> <span id="doctype-text" class="hideSearchBar">Document Type</span> <ul class="SearchFilter-list SearchFilter-list--doctype" id="searchFilter-doctype" role="listbox" aria-labelledby="doctype-text"> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="support-articles"><a class="SearchFilter-item-label SUPPORT_ARTICLES" data-analytics-event='link.search-filter-select' data-analytics-filter-type='document' data-analytics-filter-name='support articles' tabindex="-1" href="/kb/index?page=search&q=&requestid=&product=&currentPage=1&locale=en_AL&includeArchived=true&doctype=support-articles">Support Articles</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="DOCUMENTATIONS"><a class="SearchFilter-item-label DOCUMENTATIONS" data-analytics-event='link.search-filter-select' data-analytics-filter-type='documentations' data-analytics-filter-name='documentations' tabindex="-1" href="/kb/index?page=search&q=&requestid=&product=&currentPage=1&locale=en_AL&includeArchived=true&doctype=DOCUMENTATIONS">Documentation</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="DISCUSSIONS"><a class="SearchFilter-item-label DISCUSSIONS" data-analytics-event='link.search-filter-select' data-analytics-filter-type='document' data-analytics-filter-name='communities' tabindex="-1" href="/kb/index?page=search&q=&requestid=&product=&currentPage=1&locale=en_AL&includeArchived=true&doctype=DISCUSSIONS">Community</a> </li> </ul> </div>  <div class="SearchFilter-group is-expanded js-productsFilterGroup" id="archive-filter-nojs"> <ul class="SearchFilter-list SearchFilter-list--prodtype" id="searchFilter-products"> <li class="SearchFilter-item"> <a class='SearchFilter-item-label is-selected' href='/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_AL&product=&includeArchived=true'>Include content that is no longer being updated.</a> </li> </div> <div id='archive-filter-js' class='u-hidden'> <div class="SearchFilter-group SearchFilter-group--noBorder"> <input checked class="SearchFilter-checkbox" type="checkbox" id="include-archived"> <label class="SearchFilter-item-label archivedContent" for="include-archived">Include content that is no longer being updated.</label> </div> </div></div> </div>  <ul class='SearchResultsList SearchResults-list js-searchResultsList u-md-size-8-12' id='results-Support-ul'> <li class='noSearch-results'>Useful Links</li><li class='noSearch-results'><a href='https://discussions.apple.com'>Find solutions from Apple users in the Apple Support Communities</a></li><li class='noSearch-results noSearch-results-last'><a href='https://apple.com/support'>Get support by product or start a support request online at Apple Support</a></li><input type='hidden' id='invokeDTM' value='invokeDTM'></ul> <div class="DiscussionsPromo bottomBorderLine topBorderLine u-hidden"> <div class="DiscussionsPromo-image"></div> <div class="DiscussionsPromo-text"> <h2 class="DiscussionsPromo-heading">Get help from Apple users around the world.</h2> <p class="DiscussionsPromo-copy">Visit Apple Support Communities to ask a question, find existing answers, or share your expertise with others.</p> <a class="DiscussionsPromo-link more" href="https://discussions.apple.com">Visit Communities</a> </div> </div> <nav class="SearchPagination" aria-label="Pagination"> <form class="SearchPagination-form hidden" action="https://support.apple.com/kb/index" method="get"> <input type="hidden" name="page" value="search" /> <input type="hidden" name="locale" value="en_AL" /> <input type="hidden" name="query" value="" /> <input type="hidden" name="product" value="" /> <input type="hidden" name="doctype" value="" /> <input type="hidden" name="includeArchived" value="true" /> <a class="SearchPagination-paddle SearchPagination-paddle--left disabled" href="/kb/index?page=search&query=&product=&doctype=&currentPage=1&locale=en_AL"> <span aria-hidden="true" class="icon-font search-icon-paddleleft"></span> <span class="u-visuallyHidden">Previous page of results</span> </a> <span class="SearchPagination-count"> <label id="paginationLabelText" for="currentPageNumber" class="u-visuallyHidden">Enter a Page Number</label> <input class="SearchPagination-input" name="currentPage" id="currentPageNumber" type="text" value="1"> <span>of</span> <span id="totalPages">0</span> </span> <a class="SearchPagination-paddle SearchPagination-paddle--right" href="/kb/index?page=search&query=&product=&doctype=&currentPage=1&locale=en_AL"> <span aria-hidden="true" class="icon-font search-icon-paddleright"></span> <span class="u-visuallyHidden">Next page of results </span> </a> </form> </nav> </div> <input type="hidden" id="envVariable" value="PROD" /> <input type="hidden" id="currentUrl" value="https://support.apple.com/kb/" /> <input type="hidden" id="haikuLocaleFormat" value="en-al" /> <input type="hidden" id="locale" value="en_AL" /> <input type="hidden" id="oneResultFound" value="1 result found " /> <input type="hidden" id="manyResultFound" value="{1} results found " /> <input type="hidden" id="filterText" value="Filter" /> <input type="hidden" id="noResultsFirstLine" value="Your search returned no matches." /> <input type="hidden" id="noResultsSecondLine" value="Please check the spelling of your search terms or try other, more general keywords." /> <input type="hidden" id="suggestedSearchText" value="Suggested Searches" /> <input type="hidden" id="titleQuestion" value="Useful Links" /> <input type="hidden" id="questionLink1" value="See Search Tips " /> <input type="hidden" id="questionLink2" value="Find solutions from Apple users in the Apple Support Communities" /> <input type="hidden" id="questionLink3" value="Get support by product or start a support request online at Apple Support" /> <input type="hidden" id="noResultsMessage" value="Your Apple Support search request had no matches. Please double check that all words are spelled correctly or try different (more general) keywords." /> <input type="hidden" id="searchTipURL" value="https://support.apple.com/kb/HE4?viewlocale=en_AL&locale=en_AL" /> <input type="hidden" id="communitiesURL" value="https://discussions.apple.com" /> <input type="hidden" id="supportHomePageURL" value="https://apple.com/support" /> <input type="hidden" id="searchPaginationPage" value="Page" /> <input type="hidden" id="searchPaginationVar" value="of" /> <input type="hidden" id="choicesAvailablTxt" value="choices available" /> <input type="hidden" id="totalResultsVar" value="0" /> <input type="hidden" id="searchTermTxt" value="Enter your search terms" /> <input type="hidden" name="dot" id="dot" value="SEARCH.TOTAL_RESULTS_SYMBOL" /> <input type="hidden" name="prop7Value" id="prop7Value" value="user" /> <input type="hidden" id="searchUrl" value="https://km.support.apple.com" /> <input type="hidden" id="helpfulMessage" value="Helpful?" /> <input type="hidden" id="yesRating" value="Yes " /> <input type="hidden" id="noRating" value="No " /> <input type="hidden" id="thanksMessage" value="Thanks for your feedback." /> <input type="hidden" id="feedbackText" value="Thanks - please tell us how to help you better." /> <input type="hidden" id="feedbackSubmit" value="Submit" /> <input type="hidden" id="feedbackCancel" value="Cancel" /> <input type="hidden" id="aiRequestId" value="" /> </div> </div> </div> </div> </div> <script> var neighborInitData = { trackMarcomSearch: true, isNeighborJsEnabled: true, appDataSchemaVersion: '1.0.0', webVitalDataThrottlingPercentage: 100, reportThrottledWebVitalDataTypes: ['system:dom-content-loaded', 'system:load', 'system:unfocus', 'system:focus', 'system:unload', 'system:page-hide', 'system:visibility-change-visible', 'system:visibility-change-hidden', 'system:event', 'app:load', 'app:unload', 'app:event'], source: 'ss-search', endpoint: 'https://supportmetrics.apple.com/content/services/stats' } </script> <script> var _applemd = { page: { site_section: "kb", content_type: "search results", content_subtype: "results", search_origin: 'component', locale: 'en-al', top_10_results: 'null', results: { searchID: 'null', current_pagination: 'null' } }, search: { term: 'null', //user entered keyword prevURL: '', results: 'null', //number of results displayed for the keyword resultType: "user", resultViewType: 'regular' } } </script> <script src="/static_resources/js/search_page.js"></script> <script src="/clientside/build/nn.js" type="text/javascript" charset="utf-8"></script> <script src="/static_resources/js/startNeighbor.js"></script> <script src="/static_resources/js/appleSatelliteLib.full.js"></script> <script src="/static_resources/js/footerLinks.js"></script> <div class="footer-wrapper"> <footer id="ac-globalfooter" lang="en-AL" class="js no-touch svg no-ie7 no-ie8 footer-global" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="https://www.apple.com/" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list" vocab="http://schema.org/" typeof="BreadcrumbList"> <li class='first-child ac-gf-breadcrumbs-item' property="itemListElement" typeof="ListItem"'><span property="name"><a href='https://support.apple.com/en-al'>Support</a></span><meta property="position" content="1"/></li> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"><span property="name">Search</span><meta property="position" content="2" /></li> </ol> </div> </nav> <div class="ac-gf-footer" vocab="https://schema.org/" typeof="Organization"> <div class="ac-gf-footer-shop" x-ms-format-detection="none"></div> <div class="ac-gf-footer-legal"> <div class="ac-gf-footer-legal-copyright">Copyright © <script type="text/javascript">var currentTime = new Date() var year = currentTime.getFullYear() document.write(year)</script> Apple Inc. All rights reserved.</div> <div class="ac-gf-footer-legal-links"> <a class="ac-gf-footer-legal-link analytics-exitlink" href="https://www.apple.com/legal/privacy/al/">Privacy Policy</a> <a class="ac-gf-footer-legal-link analytics-exitlink" href="https://www.apple.com/legal/">Terms of Use</a> </div> </div> <meta content="Apple" property="name"/> <meta content="1-800-692-7753" property="telephone"/> </div></div> <div id="localeSelector" class="localeSelector"> <a title="Choose your country or region" href="/kb/searchlocaleselector"><span style=" vertical-align: middle; " aria-label="Albania. Choose your country or region">Albania</span><span class="icon icon-more" aria-hidden="true"></span></a> </div> </footer> </div> <script src='https://www.apple.com/ac/globalfooter/3/en_AL/scripts/ac-globalfooter.built.js' type="text/javascript" charset="utf-8"></script> </html>

CINXE.COM

Apple - Support - Search (AL)