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<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" xmlns:fb="http://www.facebook.com/2008/fbml/" xmlns:og="http://opengraphprotocol.org/schema/" xml:lang="en" lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.art.com/help/faq.html","20161019112118","https://web.archive.org/","web","/_static/", "1476876078"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html;charset=UTF-8"/> <meta http-equiv="CONTENT-LANGUAGE" content="en"/> <title>Art.com - Frequently Asked Questions | FAQ</title> <meta property="fb:app_id" content="133465040008099"/> <meta name="viewport" content="width=device-width, initial-scale=1"/> <meta name="WT.cg_n" content="Help"/> <meta name="keywords" content="FAQ, frequently asked questions"/> <meta name="description" content="Looking for a quick answer? Explore Art.com's frequently asked questions to find the help you need."/> <meta name="ROBOTS" content="INDEX, FOLLOW, NOODP"/> <meta property="og:site_name" content="art.com"/> <meta property="og:title" content="Art.com - Frequently Asked Questions | FAQ"/> <meta name="WT.cg_s" content="FAQ"/> <meta name="title" content="Art.com - Frequently Asked Questions | FAQ"/> <link rel="canonical" href="https://web.archive.org/web/20161019112118/http://www.art.com/help/faq.html"/> <meta property="og:url" content="https://web.archive.org/web/20161019112118/http://www.art.com/help/faq.html"/> <link rel="alternate" href="https://web.archive.org/web/20161019112118/http://www.art.co.uk/" hreflang="en-gb"/> <meta name="WT.z_cur" content="USD"/> <link rel="stylesheet" type="text/css" href="/web/20161019112118cs_/http://www.art.com/cdn/1610/Applications/adcNet/main-art-min.css?v=1610"/> <link rel="stylesheet" type="text/css" href="/web/20161019112118cs_/http://www.art.com/d/df078d3ba685de3f586238a8ea722424-cff81c09fbdb54fb2b1f6d3f24821893-1.css?v=1476876078632"/> <script type="text/javascript" src="//web.archive.org/web/20161019112118js_/http://cdn.optimizely.com/js/2291440408.js"></script> <noscript art:pos="body"> <iframe src="//web.archive.org/web/20161019112118if_/http://www.googletagmanager.com/ns.html?id=GTM-8TZR" height="0" width="0" style="display:none;visibility:hidden"> </iframe> </noscript> <link rel="stylesheet" type="text/css" href="/web/20161019112118cs_/http://www.art.com/d/df078d3ba685de3f586238a8ea722424-cff81c09fbdb54fb2b1f6d3f24821893-2.css?v=1476876078637"/> <script type="text/javascript"> /*<![CDATA[*/ var MyGalleriesEnvironmentVariables = { 'selectedGalleryID': '' ,'clientIpAddress': null ,'apiKey': '519BAAC8E607413CA1FC043C92D08AAD' ,'authToken': '' ,'accountType': '1' ,'profileURL': 'asp/mygallery/mygalleries.asp' , 'currencyId': '840' , 'languageIso': 'EN' , 'currencysymbol': '$' , 'galleryServiceUrl': 'https://web.archive.org/web/20161019112118/http://ws-gallery.art.com/GalleryService.svc' , 'dfeAPIServiceUrl': 'https://web.archive.org/web/20161019112118/http://ws-dfe.art.com/DFEServiceSite/FrameService.svc' , 'galleryDefaultSort': false , 'moveOption': 1 , 'domain': document.location.hostname , 'galleryItemSort': 'newest' , 'galleryAuthToken': '' , 'galleryItemPrivacy': 'Everyone' , 'framingWebServiceURL': '' , 'ImageDynPath': 'cache2.artprintimages.com' , 'graphAPIServiceUrl': 'https://web.archive.org/web/20161019112118/http://ws-graph.art.com/GraphService.svc' , 'ApiEcommerceServiceUrl': 'https://web.archive.org/web/20161019112118/https://api.art.com/EcommerceAPI.svc' , 'serviceUrlEcommerceApi':'https://web.archive.org/web/20161019112118/https://api.art.com/EcommerceAPI.svc' , 'productAPIServiceUrl': 'https://web.archive.org/web/20161019112118/http://ws-productwcf.art.com/ProductService.svc' , 'processEventAPIURL': 'https://web.archive.org/web/20161019112118/https://api.art.com/ProcessEventAPI.svc' , 'imagePath': 'https://web.archive.org/web/20161019112118/http://cache1.artprintimages.com' , 'virtualPath': '' , 'countryCode': 'US' , 'currencyCode': 'USD' , 'customerZoneId': '3' , 'languageId': '1' , 'sessionId': '123A522DFB2A46A9BCE3ED7F2E3B8148' , 'searchServiceUrl': 'https://web.archive.org/web/20161019112118/http://ws-search.art.com/wcf/SearchService.svc' , 'imageAppServiceUrl': 'https://web.archive.org/web/20161019112118/http://imageapps.art.com/imageupload/imageuploadservice.asmx' , 'landingPageVSUrl': 'https://web.archive.org/web/20161019112118/http://www.art.com/visualsearch' , 'OtherCategoryResultsAPNum': '7427277' , 'serviceUrlAccountAuthenticationApi': 'https://web.archive.org/web/20161019112118/https://api.art.com/AccountAuthorizationAPI.svc' , 'screenResolution' : '900x497' , 'imageLocation' : '/images/pub/VisualSearch' , 'ArtistrisingDomainUS': 'https://web.archive.org/web/20161019112118/http://ar.art.com/' , 'facebookAccountId': '133465040008099' , 'gigyaAPIKey' : '3_wUZCkuJYHoHzddScMYCTFlQKCHIlF7CG6Q683cab_O02DWXnhjpoWq-g0K00UHZC' , 'useSocialPlugins': 'true' , 'isClickStreamEnabled': 'True' , 'clickStreamUrl': 'clickstream.art.com' , 'versionNumber': '1610' , 'cdnPath': '/cdn' , 'galleryDrivenRV': 'true' , 'enableCommunityFeatures': 'true' , 'TranslationKeys': { 'copyToGalleryKey': 'Copy_to_gallery' , 'manageAccountKey': 'Manage_Account' , 'moveToGalleryKey': 'Move_To_Gallery' , 'myGalleryKey': 'MY_GALLERIES' , 'newGalleryKey': 'New_Gallery' , 'removeFromGalleryKey': 'Remove_from_gallery' , 'saveToGalleryKey': 'save_to_gallery' , 'viewGalleryKey': 'View_All_Galleries' , 'saveToGalleryKey': 'save_to_gallery' , 'createGalleryKey': 'New_Gallery' , 'allMyGalleryKey': 'All_My_Galleries' , 'saveMenuloginkey': 'Login_to_see_existing_galleries' , 'allMyCollectionsKey': 'All_My_Galleries' , 'defaultGallerynameKey': 'Saved' ,'removeGalleryHeaderKey':'Remove_from_you + art' ,'removeGalleryContentKey': 'This_will_remove_[x]_from_YOU+ART.' ,'unableRemoveGalHeaderKey':'UNABLE_TO_REMOVE_GALLERY' ,'unableRemoveGalContentKey': 'This_gallery_is_being_used_by_a_room_you_created' ,'unableRemoveGalItemKey': 'This_gallery_item_is_being_used_by_a_room_you_created.' } ,'isLiveChatAvailable': 'False' ,'stpBanner_translated':'Discount applied to eligible items.' ,'forceSTP': 'true' ,'isSTPv1': 'false' ,'isSkinnyBannerV1': 'false' }; var commonSiteVarFlags = { 'isLiveChatAvailable': 'False' }; var $serverSideConfig = {brand: 'APC',domain: '.art.com',targetDomain: 'ArtCom',loginIntro: '',registerIntro: '',ismobileredirect: 'false',mobileredirecturl: '',navigatoruseragent: '',mobileabtest: '',rangeFilter: 'false',isSearchSuggestTestVersionEnabled: 'false',isExactMatchTestVersionEnabled: 'false',matchscrollversion: '',isStickyHeader: 'false',enableToggle: 'true',isShowNewFilterEnabled: 'false',isABTestEnabledForSiteWideCoupon: 'true',isBreadcrumbsSavedToLocalStorage: 'true',forceSTP: 'true',stpBanner_translated: 'Discount applied to eligible items.',isProductExperienceOn: 'false',isNewCartLayoutForNorway: 'False',environment: {cdnRoot: '/cdn/1610',cdnVersion: '1610',cdn: '/cdn',serviceUrl_eCommerceApi: 'https://web.archive.org/web/20161019112118/https://api.art.com/ECommerceAPI.svc',serviceUrl_configurationsAPI: 'https://web.archive.org/web/20161019112118/https://api.art.com/ConfigurationsAPI.svc',serviceUrl_accountAuthorization: 'https://web.archive.org/web/20161019112118/https://api.art.com/AccountAuthorizationAPI.svc',serviceUrl_graph: 'https://web.archive.org/web/20161019112118/http://ws-graph.art.com/GraphService.svc',serviceUrl_gallery: 'https://web.archive.org/web/20161019112118/http://ws-gallery.art.com/GalleryService.svc',serviceUrl_ImageUploadService: 'https://web.archive.org/web/20161019112118/http://imageapps.art.com/imageupload/ImageUploadService.asmx',apiKey: '519BAAC8E607413CA1FC043C92D08AAD',appId: '5A91DBAEFBAD4BA29368B4C694D51DF1',langLocale: 'en',gigyaAPIKey: '3_wUZCkuJYHoHzddScMYCTFlQKCHIlF7CG6Q683cab_O02DWXnhjpoWq-g0K00UHZC'},cart_checkout_translations: {access_what_you_want: 'Access what you want whenever you want. Save your cart to buy later.',save: 'Save',save_cart: 'Save Cart',email_address: 'Email Address',privacy_policy: 'Privacy Policy',enter_valid_email_address: 'Please enter a valid email address.',cart_has_been_saved: 'Your Cart has been saved',return_to_shopping_cart: 'Return to Shopping Cart',access_the_items: 'Now you can access the items you love by selecting the \"Retrieve Cart\" link on the Shopping Cart page.*',shopping_cart_saved_for_30_days: '*Your shopping cart is saved for 30 days. When you retrieve your cart the items in it will be added to your current shopping cart.',retrieve_cart: 'Retrieve Cart',retrieve_your_saved_shopping_cart: 'Retrieve Your Saved Shopping Cart',retrieve_any_saved_cart: 'To retrieve any saved cart you have, simply enter your email address below and click \"Get Your Cart\".',get_your_cart: 'Get Your Cart',could_not_locate_saved_cart: 'We could not locate a saved cart related to the email address:',cart_has_been_retrieved: 'Your Cart has been retrieved successfully!',add_or_remove_items_in_your_shopping_cart: 'You can add or remove items in your shopping cart as needed and when you are ready, click \"Proceed to Checkout\" to complete your order.',}};var commonSiteVarFlags = {isLiveChatAvailable: 'False'};var isGTMCriteo = "True"; /*]]>*/ </script> </head><body id="mainBody"> <script type="text/javascript"> /*<![CDATA[*/ dataLayer = [{"account":"1704","pagetype":"HomePage","customerid":""+document.cookie.substring(document.cookie.indexOf('sessionid')).split(';')[0].split('=')[1]+"","siteType":"d","isCriteo":isGTMCriteo}]; /*]]>*/ /*<![CDATA[*/ (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//web.archive.org/web/20161019112118/http://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-8TZR'); /*]]>*/ </script> <div id="global-container"><div id="global-center"><div class="tpl_cb"><header> <script> /*<![CDATA[*/ /* // Get a reference to the element in which we want to insert a new node var parentElement = document.body; // Get a reference to the first child var theFirstChild = parentElement.firstChild; // Create a new element var targetElement = document.getElementById("hdr-help-box"); // Insert the new element before the first child parentElement.insertBefore(targetElement, theFirstChild); */ /*]]>*/ </script> <style> /*<![CDATA[*/ #hdr-help-box.hdr-help-box-resp {z-index: 1000010!important;} /*]]>*/ </style> <div id="hdr-help-box" class="hdr-help-box-resp" style="background-color:#ffffff !important;!left:0%!important;"> <div class="hdr-help-top"> <div class="hdr-help-close" onclick="helpNewClose();"> </div> <div class="hdr-help-box-head"> We're Here to Help       <span class="hdr-help-boxhdr2"> Need a quick answer? 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<li> <a href="/web/20161019112118/http://www.art.com/gallery/id--b1843/fantasy-posters.htm">Fantasy</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--b20122/costume-fashion-posters.htm">Fashion</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--b1850/cuisine-posters.htm">Food</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--b25932/hobbies-posters.htm">Hobbies</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--b7910/holidays-posters.htm">Holidays</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--b7569/eric-meola-posters.htm">Home & Hearth</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--b1853/humor-posters.htm">Humor</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--b1852/maps-posters.htm">Maps</a> </li> <li> <a 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class="accordion-section"> <h2 class="nav-top__heading"> <a class="accordion-section-title" name="#accordion-3" href="/web/20161019112118/http://www.art.com/shop/artists/">Artists</a> </h2> <div id="accordion-3" class="accordion-section-content"> <nav id="artists" class="dropdown"> <div class="nav-top"> <ul class="dropdown__img-list"> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--a76/andy-warhol-posters.htm"> <div class="sprite sprite--artist"></div> <h4>Andy Warhol</h4> </a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--a43/claude-monet-posters.htm"> <div class="sprite sprite--artist"></div> <h4>Claude Monet</h4> </a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--a9/gustav-klimt-posters.htm"> <div class="sprite sprite--artist"></div> <h4>Gustav Klimt</h4> </a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--a4/mark-rothko-posters.htm"> <div class="sprite sprite--artist"></div> <h4>Mark 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class="accordion-section"> <h2 class="nav-top__heading"> <a class="accordion-section-title" name="#accordion-4" href="/web/20161019112118/http://www.art.com/~/shop-by-room">Rooms</a> </h2> <div id="accordion-4" class="accordion-section-content"> <nav id="rooms" class="dropdown"> <div class="nav-top"> <ul class="dropdown__img-list"> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--r729268/bedroom-art.htm"> <div class="sprite sprite--room"></div> <h4>Bedroom</h4> </a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--r729271/living-room-art.htm"> <div class="sprite sprite--room"></div> <h4>Living Room</h4> </a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--r729270/kitchen-art.htm"> <div class="sprite sprite--room"></div> <h4>Kitchen</h4> </a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--r729267/bathroom-art.htm"> <div class="sprite sprite--room"></div> <h4>Bathroom</h4> </a> </li> <li> <a 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href="/web/20161019112118/http://www.art.com/~/design-inspiration/">Inspiring spaces</a></h3> <ul class="dropdown__list"> <li> <a href="/web/20161019112118/http://www.art.com/me/BOLD/">Bold</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/me/Casual/">Casual</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/me/inspiringspaces2/">Dramatic</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/me/inspiringspaces6/">Eclectic</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/me/inspiringspaces3/">Man Cave</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/me/Minimal/">Minimal</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/me/inspiringspaces4/">Modern</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/me/natural/">Natural</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/me/Runway_Pattern_Play/">Runway</a> </li> <li> <a 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<div class="sprite sprite--prodtypes"></div> </a> </div> <ul class="dropdown__feature-copy dropdown__list"> <li><a href="/web/20161019112118/http://www.art.com/gallery/id--d207233/framed-art-prints.htm">Framed Art Prints</a></li> <li><a href="/web/20161019112118/http://www.art.com/gallery/id--d207235/framed-limited-editions.htm">Framed Limited Editions</a></li> <li><a href="/web/20161019112118/http://www.art.com/gallery/id--d936392/framed-mount.htm">Framed Mount</a></li> <li><a href="/web/20161019112118/http://www.art.com/gallery/id--d899890/framed-textured-art.htm">Framed Textured Art</a></li> </ul> </div> <div class="producttype-featurewrap"> <div class="dropdown__feature dropdown__feature--switchart"> <h3 class="dropdown__feature-heading"><a href="/web/20161019112118/http://www.art.com/~/switchart">SwitchArt™</a></h3> <a href="/web/20161019112118/http://www.art.com/~/switchart" class="producttype"> <div class="sprite sprite--prodtypes"></div> </a> </div> <ul class="dropdown__feature-copy dropdown__list"> <li><a href="/web/20161019112118/http://www.art.com/gallery/id--d959813/switchart-frames.htm">Magnetic Frames</a></li> <li><a href="/web/20161019112118/http://www.art.com/gallery/id--d959815/switchart-prints.htm">SwitchArt™ Prints</a></li> <li><a href="/web/20161019112118/http://www.art.com/gallery/id--d959817/switchart-sets.htm">Magnetic Sets</a></li> </ul> </div> </div> <div class="nav-bottom"> <div class="nav-listwrap"> <div class="nav-listwrap-sub"> <h3 class="dropdown__list-heading"><a href="/web/20161019112118/http://www.art.com/shop/art-prints/">Other Product Types</a></h3> <ul class="dropdown__list"> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--d234222/art-on-acrylic.htm">Art on Acrylic</a> </li> <li> <a href="/web/20161019112118/http://www.art.com/gallery/id--d435271/collectable-prints.htm">Collectable Prints</a> </li> <li> <a 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Our wide range of high-quality styles and sizes make it possible to decorate with art that's uniquely you.</p> <a class="dropdown__feature-cta" href="/web/20161019112118/http://www.art.com/photostoart">Shop Now</a> </div> <div class="p2a-featurewrap"> <div class="dropdown__feature"> <h3 class="dropdown__feature-heading"><a href="/web/20161019112118/http://www.art.com/photostoart">Finish your photos</a></h3> <a href="/web/20161019112118/http://www.art.com/photostoart"> <img class="dropdown__p2a-img" src="https://web.archive.org/web/20161019112118im_/http://cache1.artprintimages.com/images/header/P2A_canvas.jpg" alt="Photos to Art"> </a> </div> <ul class="dropdown__feature-copy dropdown__list"> <li><a href="/web/20161019112118/http://www.art.com/photostoart/online_photo_framing">Custom Framing</a></li> <li><a href="/web/20161019112118/http://www.art.com/photostoart/photo_on_canvas">Canvas</a></li> <li><a href="/web/20161019112118/http://www.art.com/photostoart/photos_mounted_on_wood">Wood Mount</a></li> <li><a href="/web/20161019112118/http://www.art.com/photostoart/acrylic_photo_printing">Acrylic</a></li> <li><a href="/web/20161019112118/http://www.art.com/photostoart/large_format_photo_prints">Prints</a></li> <li><a href="/web/20161019112118/http://www.art.com/photostoart/switchart">SwitchArt®</a></li> <li><a href="/web/20161019112118/http://www.art.com/photostoart/art-on-metal-prints">Art on Metal</a></li> </ul> <div class="dropdown__feature"> <a class="dropdown__feature-cta" href="/web/20161019112118/http://www.art.com/photostoart">Shop All</a> </div> </div> </div> </nav> </div> </li><li class="accordion-section"> <h2 class="nav-top__heading"> <a class="accordion-section-title" name="#accordion-9" href="/web/20161019112118/http://www.art.com/frameyourart">Frame Your Art</a> </h2> <div id="accordion-9" class="accordion-section-content accordion-section-content-halfright"> <nav id="fya" class="dropdown"> <div class="nav-top"> <div class="dropdown__feature dropdown__feature--solo dropdown__feature--noborder"> <h3 class="dropdown__feature-heading"><a href="/web/20161019112118/http://www.art.com/frameyourart">Frame your Art</a></h3> <a href="/web/20161019112118/http://www.art.com/frameyourart"> <img class="dropdown__p2a-img" src="https://web.archive.org/web/20161019112118im_/http://cache1.artprintimages.com/images/header/FYA.jpg" alt="Photos to Art"> </a> <p class="dropdown__feature-copy">Create meaningful, personalized keepsakes in minutes. Send in art, photos or documents you already own. 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class="tpl-cb floatLeft"> <div class="main-r"> <div class="main-r-faq"> <h2>faqs</h2> <p>Looking for a quick answer? You've come to the right place.</p> </div> <div class="main-r-faqshipping main-r-content"> <h3>Shipping & Delivery</h3> <div class="main-r-faqquestion"> <p><strong>What type of packaging do you use?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>When will my art arrive?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>You can estimate your art's arrival by adding the processing and transit times. We typically process in-stock posters, prints and photographs within 24 hours, and framed items within 5-7 business days. <a href="/web/20161019112118/http://www.art.com/help/shipping.html">See Details</a>.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>How do I track my order?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>You can quickly <a href="/web/20161019112118/http://www.art.com/asp/secure/your_account/your_account.asp/_/posters.htm">check the status</a> of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>How much will shipping cost?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Shipping fees vary based on the quantity and type of art you've ordered. See our <a href="/web/20161019112118/http://www.art.com/asp/ship_rates-asp/_/posters.htm">shipping rates</a> chart to estimate your charges.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>Is my package insured?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Art.com guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team at 800-952-5592 or by <a href="https://web.archive.org/web/20161019112118/mailto:support@art.com" target="_blank">email</a>.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>What happens if only a portion of my order is available for immediate shipment?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see <a href="/web/20161019112118/http://www.art.com/help/shipping.html">processing & delivery times</a>). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our customer support team directly by <a href="https://web.archive.org/web/20161019112118/mailto:support@art.com" target="_blank">email</a> or by calling us at 800-952-5592.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>Can I ship to a P.O. Box?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Yes, we can deliver packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.</p> </div> </div> </div> <div class="main-r-faqreturns main-r-content"> <h3>Returns</h3> <div class="main-r-faqquestion"> <p><strong>What is your return policy?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> </div> </div> <div class="main-r-faqquestion"> <div class="main-r-faq-answer main-r-faq-content"> <p><strong>Choose from two ways to return:</strong></p> <p><strong>Expedite Photo Returns</strong></p> <p>We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded. </p> <p>If your order arrives in less than satisfactory condition we offer a hassle-free Photo Return option to speed replacement. Here's how:</p> <ol> <li>Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).</li> <li>Attach your photos to an email and send them to <a href="https://web.archive.org/web/20161019112118/mailto:returns@art.com" target="_blank">returns@art.com</a>. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.</li> <li>You will receive an email within 24-48 hours confirming that your photo return is being processed.</li> <li>If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.</li> </ol> <ul>Please note: <li>Photo Returns are accepted for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Photo Returns are not available for some items, including tapestries, rugs, hand painted art, and limited edition prints. </li> <li>If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed</li> </ul> </div> </div> <div class="main-r-faqquestion"> <p><strong>Regular Returns</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>We invite you to return your order for a full refund of the product cost (minus shipping charges) by following these simple steps:</p> <ol> <li>Complete the Return Instructions form on the back of the packing ship included with your order.</li> <li>Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.<br><br><strong>Returns Address</strong><br><p>Art.com Returns<br>4000 Creekside Parkway, Unit C<br>Lockbourne, OH 43194</p></li> <li>We will typically issue your refund within 48-72 hours of receiving the package.</li> </ol> </div> </div> </div> <div class="main-r-faqordering main-r-content"> <h3>Ordering</h3> <div class="main-r-faqquestion"> <p><strong>How do I place an order?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions. You may also complete your order by calling us at 800-952-5592. </p> </div> </div> <div class="main-r-faqquestion"> <p><strong>What payment options do you accept?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, PayPal Credit, checks and money orders.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>Can I cancel my order?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team at 800-952-5592 or by emailing <a href="https://web.archive.org/web/20161019112118/mailto:support@art.com" target="_blank">support@art.com</a>. We are unable to process cancellations for items that have already shipped. Please visit our <a href="/web/20161019112118/http://www.art.com/help/shippingreturns.html">returns</a> page or contact us for alternate options.</p> <p>We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>When will my credit card be billed?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.</p> <p>Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.com will not release pre-authorization holds. </p> </div> </div> <div class="main-r-faqquestion"> <p><strong>How do I find a specific item from your catalog?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>Does the image on your site accurately represent what I will be sent?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may <a href="/web/20161019112118/http://www.art.com/help/shippingreturns.html">return</a> it within 30 days for a refund.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>How accurate are the item dimensions listed on your web pages?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may <a href="/web/20161019112118/http://www.art.com/help/shippingreturns.html">return</a> it within 30 days for a refund. </p> </div> </div> <div class="main-r-faqquestion"> <p><strong>Does Art.com offer a military discount?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Yes! Art.com offers a 35% discount to U.S. Military Members as a way of saying "Thank You" for your service. In order to qualify for the offer, we do require verification of your military affiliation through our partner <a href="https://web.archive.org/web/20161019112118/http://artdotcom.sheerid.com/" target="_blank">SheerID</a>. After being successfully verified, you will be issued a 35% off discount code to be used at checkout for any purchase over $30.</p> </div> </div> <div class="main-r-faqgiftcertificates main-r-content"> <h3>Gift Certificates</h3> <div class="main-r-faqquestion"> <p><strong>How do I buy a Gift Certificate?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>You can buy a gift certificate <a href="https://web.archive.org/web/20161019112118/https://art.cashstar.com/about/">here</a>.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>How do I check my balance?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Have your Gift Certificate number handy and call our Customer Support Team at 800-952-5592. You may also send us an <a href="https://web.archive.org/web/20161019112118/mailto:support@art.com" target="_blank">email</a> with your Gift Certificate number, and we'll respond with your remaining balance.</p> </div> </div> </div> <div class="main-r-faqinternational main-r-content"> <h3>International Orders</h3> <div class="main-r-faqquestion"> <p><strong>Do you ship internationally?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>We will gladly express ship posters to most international destinations. To set up express shipping, please call us at 1-919-831-0199 (outside the U.S.) or 800-952-5592 (inside the U.S.), and our Customer Support Team will discuss express shipping options and pricing with you.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>Delivery Methods</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>International shipping for posters and prints ONLY:</p> <ul> <li>Posters/Prints will ship via Brokers World Wide and unfortunately tracking is not offered. (Applies to all countries except Germany.)</li> <li>Posters/Prints shipped Expedited service will ship via FedEx.</li> <li> Posters may be shipped Express to most international destinations. Please contact our <a href="/web/20161019112118/http://www.art.com/help/talktous.html">Customer Support Team.</a></li> </ul> <p>For more information about International Shipping, please contact our <a href="/web/20161019112118/http://www.art.com/help/talktous.html">Customer Support Team</a>.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>What about duties and taxes?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>You may be required to pay duties and taxes to claim your package, depending on your local customs office. Art.com has no control over this, and has no way of determining the total cost of duties and taxes. We encourage you to contact your local postal service or customs bureau for more specific information.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>Why can't you ship to my country?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Due to shipping restrictions, we are not able to ship products to certain countries. If you are able to select your country when filling in your address, then we are able to ship most products to your country. Regardless of your country, we are not able to ship any frames larger than 35" x 43" overseas.</p> </div> </div> <div class="main-r-faqquestion"> <p><strong>Do you ship to countries to which the carrier does not offer shipping insurance?</strong></p> <div class="main-r-faq-answer main-r-faq-content"> <p>Yes. 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