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You can send an email to BOS:311 for non-emergency services through the feedback form below." class="nv-m-c-a mv-m-c-a--p">Feedback</a> </li> </ul> </nav> </div> </nav> <div id="page" class="mn page--wa" data-target="521"> <input type="checkbox" id="s-tr" class="s-tr" aria-hidden="true"> <header id="main-menu" class="h" role="banner" data-swiftype-index="false"> <label for="brg-tr" class="brg-b" tabindex="0"> <span class="brg"> <span class="brg-c"> <span class="brg-c-i"></span> </span> <span class="brg-t"><span class="a11y--h">Toggle </span>Menu</span> </span> </label> <div class="lo lo--abs"> <div class="lo-l lo-b-cont"> <a href="/" id="logoImg"> <img src="https://patterns.boston.gov/images/public/logo.svg?sua5xr" alt="Boston.gov" class="lo-i" /> </a> <span class="lo-t"><a href="/mayor">Mayor Michelle Wu</a></span> </div> </div> <a id="seal" href="/" title="Homepage | City of Boston Seal" rel="home" class="s"> <img src="https://patterns.boston.gov/images/public/seal.svg?sua5xr" alt="City of Boston Seal" class="s-i" /> </a> <nav class="nv-h"> <ul class="nv-h-l"> <li class="nv-h-l-i"> <a href="/city-boston-services-applications-and-permits" class="nv-h-l-a" data-drupal-link-system-path="node/32906">Information and Services</a> </li> <li class="nv-h-l-i"> <a href="/public-notices" title="" class="nv-h-l-a" data-drupal-link-system-path="node/11666">Public notices</a> </li> <li class="nv-h-l-i"> <a href="/form/website-feedback-form" class="webform-dialog webform-dialog-narrow nv-h-l-a ">Feedback</a> </li> <li id="targetLanguage" class="nv-h-l-i translate" data-nosnippet> <a id="cob_translate" href="#translate" title="Translate" class="nv-h-l-a nv-h-l-a--k translate-link"> <span>English</span> <span>Español</span> <span>Soomaali</span> <span>Português</span> <span>français</span> <span>简体中文</span> </a> <div id="overlay" class="translate-overlay" data-nosnippet></div> <div id="overlay-background" class="translate-overlay-background" data-nosnippet></div> </li> <li class="nv-h-l-i"> <label for="s-tr" title="Search" class="nv-h-l-a nv-h-l-a--k nv-h-l-a-ic" id="searchIcon" tabindex="0"> <svg id="Layer_2" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 40 41"><title>Search</title> <path class="nv-h-l-a-i" d="M24.2.6C15.8.6 9 7.4 9 15.8c0 3.7 1.4 7.2 3.6 9.8L1.2 37c-.8.8-.8 2 0 2.8.4.4.9.6 1.4.6s1-.2 1.4-.6l11.5-11.5C18 30 21 31 24.2 31c8.4 0 15.2-6.8 15.2-15.2C39.4 7.4 32.6.6 24.2.6zm0 26.5c-6.2 0-11.2-5-11.2-11.2S18 4.6 24.2 4.6s11.2 5 11.2 11.2-5 11.3-11.2 11.3z" /> </svg> </label> </li> </ul> </nav> <div class="h-s"> <form class="sf" action="/search" accept-charset="UTF-8" method="get"> <input name="utf8" type="hidden" value="✓"> <div class="sf-i"> <input type="text" name="query" id="query" value="" placeholder="Search…" class="sf-i-f" autocomplete="off"> <label for="query" class="sf-i-l">Search</label> <button class="sf-i-b">Search</button> </div> </form> </div> </header> <div id="sa" class="d--n node-site-alert"> <div class="views-element-container" id="block-bos-theme-views-block-site-alerts-block-site-alerts" data-block-plugin-id="views_block:site_alerts-block_site_alerts"> <div><div class="js-view-dom-id-d51a2f9882afd0b5c70203f4e8599655fbe7b1bc1dee12bc59379b131374cc72"> </div> </div> </div> </div> <div class="main"> <div class="container"> <section class="main-content" id="content" role="main"> <div data-drupal-messages-fallback class="hidden"></div> <div class="breadcrumb" data-swiftype-index="false"> <div data-block-plugin-id="system_breadcrumb_block"> <div id="breadcrumb" data-swiftype-index="false"> <nav class="brc" role="navigation" aria-labelledby="system-breadcrumb"> <div class="a11y--h"><span class="brc-t">You are here</span></div> <ul class="brc-l"> <li class="brc-l-i"> <a href="/">Home</a> <span class="brc-s"> › </span> </li> <li class="brc-l-i"> <a href="/departments">Departments</a> <span class="brc-s"> › </span> </li> <li class="brc-l-i"> Boston 311 </li> </ul> </nav> </div> </div> </div> <article class="node-521 node clearfix node-department-profile modstate-published" bos_context_type="Department Profile" id="node-521" typeof="sioc:Item foaf:Document"> <div class="p-t500"> <div class="department-info-wrapper g"> <div class="column g--8 m-b300"> <h1 class="title">Boston 311</h1> <div class="intro-text supporting-text squiggle-border-bottom field field-name-field-intro-text field-type-text-long"><p>311 is an easy-to-remember telephone number that connects you with highly-trained constituent service representatives. They are ready to help you with requests for non-emergency City services and information.</p> </div> <div class="sub-nav-trigger ssm-trigger drawer-trigger"> <div class="ssm-chevron"> <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 26 18" style="enable-background:new 0 0 26 18;" xml:space="preserve"> <title>Toggle</title> <path class="st0 icon-stroke" d="M13,17.7L0.5,2.7C0,2.1,0.1,1.2,0.7,0.6c0.6-0.5,1.6-0.4,2.1,0.2L13,13L23.2,0.8c0.5-0.6,1.5-0.7,2.1-0.2 c0.6,0.5,0.7,1.5,0.2,2.1L13,17.7z"></path> </svg> </div> Page Sections </div> <hidden id="topic-nav-anchor"></hidden> <nav class="topic-nav ssm ssm__left"> <a id="section-nav" title="Section Nav" class="sr-only sr-only-focusable">Section Nav</a> <ul><li><a href="#report-an-issue" class="scroll-link-js">Report an Issue</a></li><li><a href="#download-the-app" class="scroll-link-js">Download the app</a></li><li><a href="#top-service-requests" class="scroll-link-js">Top Service Requests</a></li><li><a href="#online-services" class="scroll-link-js">Online Services</a></li><li><a href="#faqs" class="scroll-link-js">FAQs</a></li></ul> <ul id="contact-sidebar"> <li> <a href="#mobile-sidebar" title="Sidebar" tabindex="-1">Contact Us</a> </li> </ul> </nav> <div class="body"> <p>The 311 Constituent Service Center is open 24 hours a day, seven days a week, and 365 days a year.</p> <p><a class="button" href="https://311.boston.gov/">Track your case</a>  <a class="button" href="https://data.boston.gov/dataset/311-service-requests">311 Historical Data</a></p> </div> </div> <div id="desktop-sidebar" class="column g--4"> <div class="department-icon"> <article> <img loading="lazy" width="100" height="100" src="https://assets.boston.gov/icons/dept_icons/bos_311_icon.svg" class="svg-icon" /> </article> </div> <h5 class="contact-title">Contact</h5> <ul class="sb"> <li class="sb-i evt-sb-i"> <div class="field field-name-field-phone-number field-type-text field-type-string field__items"> <div class="detail-item__field_phone_number"> <img src="https://patterns.boston.gov/images/global/icons/icon-phone.svg" class="icon icon-phone sb-ic" alt="" /> <div> <div class="detail-item__body--secondary"> <span class="sb-d"><a href="tel:311">311</a></span> </div> </div> </div> </div> </li> <li class="sb-i evt-sb-i"> <div class="detail-item__field_email"> <img src="https://patterns.boston.gov/images/global/icons/icon-email.svg" class="icon icon-email sb-ic" alt="" /> <div class="detail-item__body--secondary"> <span class="sb-d"> <a href="mailto:311@boston.gov" title="Have a question, or just need help? You can send an email to 311@boston.gov through the form below." >send an email</a></span> </div> </div> </li> <li class="sb-i evt-sb-i"> <div class="field field-name-field-address field-type-address field__items"> <div class="detail-item__field_address"> <img src="https://patterns.boston.gov/images/global/icons/icon-location.svg" class="icon icon-location sb-ic" alt="" /> <div> <div class="detail-item__body--secondary"> <div class="addr addr--s locality-block country-US sb-d" itemprop="address" itemscope itemtype="http://schema.org/PostalAddress"> <div itemprop="streetAddress" class="addr-a street-block"> 1 City Hall Square <br /> </div> <div class="addr-l"> <span itemprop="addressLocality" class="locality">Boston</span>, <span itemprop="addressRegion" class="state"><span class="administrative-area">MA</span> </span> <span itemprop="postalCode" class="postal-code"><span class="postal-code">02201</span> </span> </div> <span class="country hidden"><span class="country">United States</span> </span> </div> </div> </div> </div> </div> </li> <li class="sb-i evt-sb-i"> </li> <li class="si-list-item sb-i"> <div class="si-detail-item__content" class="entity entity-paragraphs-item component-section paragraphs-item-social-media-links" bos_context_type="Social Media Links"> <a href="https://www.instagram.com/311boston" class="icon-instagram icon-common icon-social sidebar-social-icon" target="_blank" class="entity entity-paragraphs-item component-section paragraphs-item-social-networking" bos_context_type="Social Networking"> icon-instagram </a> </div> </li> <li class="si-list-item sb-i"> <div class="detail-item " class="entity entity-paragraphs-item component-section paragraphs-item-sidebar-item" bos_context_type="Sidebar Item"> <div class="sb-d sb-b-np "> </div> <div class="sb-b sb-b-np "> <p><a class="button" href="https://docs.google.com/forms/d/e/1FAIpQLSfh7PGO4HZkjclIoosVuF64U5caG0q2PG9kJy8yH2bYJwLKdA/viewform">REQUEST BOSTON 311 TO TABLE A COMMUNITY EVENT</a></p> </div> </div> </li> </ul> </div> </div> <div class="g"> <div class="department-components g--12" > <div class="paragraphs-items paragraphs-items-field-components paragraphs-items-full paragraphs-items-field-components-full"> <a class="subnav-anchor" id="report-an-issue" data-text="Report an Issue" href="javascript:void(0)" title="This is an anchor"></a> <div class="entity entity-paragraphs-item component-section paragraphs-item-transaction-grid b b--g b--fw" bos_context_type="Transaction Grid"> <div class="b-c"> <div class="sh cl"> <h2 class="sh-title">Report a Non-Emergency Issue</h2> </div> <div class="g"> <a href="tel:+311" class="entity entity-paragraphs-item component-section paragraphs-item-transactions lwi g--3 g--3--sl m-t200 m-t500--m" bos_context_type="Transactions" target="_blank"> <div class="lwi-ic" bos-media-id="166225"> <article> <img loading="lazy" width="100" height="100" src="https://assets.boston.gov/icons/experiential_icons/phone.svg" class="svg-icon" /> </article> </div> <div class="lwi-t"> Call 311 </div> </a> <a href="https://www.boston.gov/departments/boston-311#download-the-app" class="entity entity-paragraphs-item component-section paragraphs-item-transactions lwi g--3 g--3--sl m-t200 m-t500--m" bos_context_type="Transactions" target="_blank"> <div class="lwi-ic" bos-media-id="165931"> <article> <img loading="lazy" width="100" height="100" src="https://assets.boston.gov/icons/experiential_icons/cell_phone_download.svg" class="svg-icon" /> </article> </div> <div class="lwi-t"> Download the App </div> </a> <a href="https://www.boston.gov/departments/boston-311#online-services" class="entity entity-paragraphs-item component-section paragraphs-item-transactions lwi g--3 g--3--sl m-t200 m-t500--m" bos_context_type="Transactions" target="_blank"> <div class="lwi-ic" bos-media-id="185216"> <article> <img loading="lazy" width="100" height="100" src="https://assets.boston.gov/icons/experiential_icons/computer.svg" class="svg-icon" /> </article> </div> <div class="lwi-t"> File a Report Online </div> </a> </div> </div> </div> <a class="subnav-anchor" id="download-the-app" data-text="Download the app" href="javascript:void(0)" title="This is an anchor"></a> <div class="entity entity-paragraphs-item paragraphs-item-text component-section entity entity-paragraphs-item component-section component-section b--fw" bos_context_type="Text" about="" typeof=""> <div class="b-c"> <div class="sh"> <h2 class="sh-title">Download the app</h2> </div> <div class="paragraphs-items paragraphs-items-field-text-blocks paragraphs-items-field-text-blocks-full paragraphs-items-full"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <p class="supporting-text">The Boston 311 app helps residents and visitors improve City neighborhoods. You can report non-emergency issues, like potholes and graffiti.</p> <p><a class="button" href="https://apps.apple.com/us/app/bos-311/id330894558">Available on the App Store</a></p> <p><a class="button" href="https://play.google.com/store/apps/details?id=gov.cityofboston.citizensconnect">Get it on Google Play</a></p> <ul> <li><a href="/departments/innovation-and-technology/bos311-mobile-app-terms-service">Terms of Service</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <p><div alt="Boston 311 app screenshot" data-embed-button="media_entity_embed" data-entity-embed-display="media_image" data-entity-embed-display-settings="{"image_style":"","image_link":"","image_loading":{"attribute":"lazy"},"svg_render_as_image":"0"}" data-entity-type="media" data-entity-uuid="4dfc4e8b-74b1-47fa-9169-ad893128b465" title="Boston 311 app screenshot" data-langcode="und" class="embedded-entity"> <img loading="lazy" src="/sites/default/files/img/library/photos/2022/09/Screensho001a.jpg" width="1109" height="2400" alt="Boston 311 app screenshot" title="Boston 311 app screenshot"> </div> </p> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <p><div alt="BOS:311 App screenshot" data-embed-button="media_entity_embed" data-entity-embed-display="media_image" data-entity-embed-display-settings="{"image_style":"","image_link":"","image_loading":{"attribute":"lazy"},"svg_render_as_image":"0"}" data-entity-type="media" data-entity-uuid="c4a832c7-95f8-4d4c-9978-4d96cedc6c0a" title="BOS:311 App screenshot" data-langcode="und" class="embedded-entity"> <img loading="lazy" src="/sites/default/files/img/library/photos/2022/09/311-app-screenshot2.png" width="416" height="900" alt="BOS:311 App screenshot" title="BOS:311 App screenshot"> </div> </p> </div> </div> </div> </div> </div> </div> <a class="subnav-anchor" id="top-service-requests" data-text="Top Service Requests" href="javascript:void(0)" title="This is an anchor"></a> <div class="b--fw entity entity-paragraphs-item component-section paragraphs-item-group-of-links-mini-grid" bos_context_type="Group Of Links Mini Grid"> <div class="b-c"> <div class="sh cl"> <h2 class="sh-title">Top Service Requests</h2> <span class="field field-name-field-short-title field-type-text field-type-string component-short-title"> Top Service Requests </span> </div> <div class="links-grid-field-grid-links links-grid-field-mini-grid-links g"> <a href="http://mayors24.boston.gov/Ef3/SSP_PWDx02_MissedTrashRecyclingYardWasteBulkItem.xml" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 external" target="_blank" class="external-link external field field-name-field-external-link field-type-link link-wrapper separated-link" data-quickedit-entity-id="paragraph/756861"> <div class="lcd--sm-c external"> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Report a missing curbside pickup</div> </div> </a> <a href="https://boston2-production.spotmobile.net/tickets/new?submission%5Bticket_type_code%5D=Public%20Works%20Department%3AHighway%20Maintenance%3ARequest%20for%20Pothole%20Repair" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 external" target="_blank" class="external-link external field field-name-field-external-link field-type-link link-wrapper separated-link" data-quickedit-entity-id="paragraph/866791"> <div class="lcd--sm-c external"> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Get a pothole fixed</div> </div> </a> <a href="https://www.cityofboston.gov/mayor/24?topic=generic" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 external" target="_blank" class="external-link external field field-name-field-external-link field-type-link link-wrapper separated-link" data-quickedit-entity-id="paragraph/756871"> <div class="lcd--sm-c external"> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Get a street cleaned</div> </div> </a> <a href="/departments/public-works/special-collection-items" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 " target="" class="entity entity-paragraphs-item component-section paragraphs-item-internal-link link-wrapper separated-link" bos_context_type="Internal Link"> <div class="lcd--sm-c "> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Get rid of a big item </div> </div> </a> <a href="https://boston2-production.spotmobile.net/tickets/new?submission%5Bticket_type_code%5D=Mayor%27s%2024%20Hour%20Hotline%3ANeedle%20Program%3ANeedle%20Pickup" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 external" target="_blank" class="external-link external field field-name-field-external-link field-type-link link-wrapper separated-link" data-quickedit-entity-id="paragraph/866796"> <div class="lcd--sm-c external"> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Request needle cleanup</div> </div> </a> <a href="https://boston2-production.spotmobile.net/tickets/new?submission%5Bticket_type_code%5D=Transportation%20-%20Traffic%20Division%3ASigns%20%26%20Signals%3ASign%20Repair" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 external" target="_blank" class="external-link external field field-name-field-external-link field-type-link link-wrapper separated-link" data-quickedit-entity-id="paragraph/866801"> <div class="lcd--sm-c external"> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Report a broken street sign</div> </div> </a> <a href="https://boston2-production.spotmobile.net/tickets/new?submission%5Bticket_type_code%5D=input%3AIllegal%20Graffiti" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 external" target="_blank" class="external-link external field field-name-field-external-link field-type-link link-wrapper separated-link" data-quickedit-entity-id="paragraph/866806"> <div class="lcd--sm-c external"> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Request graffiti removal</div> </div> </a> <a href="https://boston2-production.spotmobile.net/tickets/new?submission%5Bticket_type_code%5D=Transportation%20-%20Traffic%20Division%3ASigns%20%26%20Signals%3ATraffic%20Signal%20Inspection" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 external" target="_blank" class="external-link external field field-name-field-external-link field-type-link link-wrapper separated-link" data-quickedit-entity-id="paragraph/866811"> <div class="lcd--sm-c external"> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Report a broken traffic signal </div> </div> </a> <a href="https://www.boston.gov/departments/parking-clerk/how-pay-parking-ticket" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 external" target="_blank" class="external-link external field field-name-field-external-link field-type-link link-wrapper separated-link" data-quickedit-entity-id="paragraph/756901"> <div class="lcd--sm-c external"> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Pay a parking ticket</div> </div> </a> <a href="https://boston2-production.spotmobile.net/tickets/new?submission%5Bticket_type_code%5D=Public%20Works%20Department%3AStreet%20Lights%3AStreet%20Light%20Outages" class="field-grid-links lcd--sm m-t500 g--4--xxl g--6 external" target="_blank" class="external-link external field field-name-field-external-link field-type-link link-wrapper separated-link" data-quickedit-entity-id="paragraph/866816"> <div class="lcd--sm-c external"> <div class="lcd--sm-im"></div> <div class="lcd--sm-t">Report a streetlight is out </div> </div> </a> </div> </div> </div> <a class="subnav-anchor" id="online-services" data-text="Online Services" href="javascript:void(0)" title="This is an anchor"></a> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawers" bos_context_type="Drawers"> <div class="b b--g b--fw"> <div class="b-c"> <div class="sh cl"> <h2 class="sh-title">Online Services</h2> <span class="field field-name-field-short-title field-type-text field-type-string component-short-title"> Online Services </span> </div> <div class="section-drawers"> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr" class="dr-tr a11y--h"> <label for="dr" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Animals </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Pet Ownership, Problems with Animals, Rodents, and Pests </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Rodents and Pests</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=bed-bugs">Bed Bugs Inspection</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=mice-infestation-residential">Mice Infestation</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Pest Inspection</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=pigeon-infestation">Pigeon Infestation</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=rat-bite">Rat Bite</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ARodent+Sighting">Rodent Activity (Outdoor)</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=mosquitoes-west-nile">Mosquitoes (West Nile)</a></li> <li><a href="http://massnrc.org/pests/albreport.aspx">Asian Longhorned Beetle</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Pet Ownership</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=lost-pet">Report a Lost Pet</a></li> <li><a href="https://www.cityofboston.gov/animals/owners.asp">Search for Dog License</a></li> <li><a href="https://www.boston.gov/departments/animal-care-and-control/how-license-your-dog">Dog License Application</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Report a Problem</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Animal Bite</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Barking / Noisy Dog</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Public+Works+Department%3AStreet+Cleaning%3APick+up+Dead+Animal">Dead Animal</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/departments/animal-care-and-control/animal-care-and-control-shelter">Animal Shelter</a></li> <li><a href="https://www.boston.gov/departments/animal-care-and-control/keeping-your-pet-healthy-and-safe">Pet Care</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--2" class="dr-tr a11y--h"> <label for="dr--2" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Business </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Certificates and Registrations, Licensing and Permitting, Complaints, Business with the City </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Licensing and Permitting</h5> <ul> <li><a href="https://www.boston.gov/departments/licensing-board/how-get-common-victualler-license">Common Victualler</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Change of Corporation Name</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Change of Corporation Office</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Change of Manager Form</a></li> <li><a href="https://www.boston.gov/departments/tourism-sports-and-entertainment/how-apply-film-boston">Film in Boston</a></li> <li><a href="https://www.boston.gov/departments/consumer-affairs-and-licensing/how-get-one-time-carnival-license">One-Time Carnival</a></li> <li><a href="https://www.boston.gov/departments/entertainment-licensing">Request to Amend License</a></li> </ul> <h5>Alcohol License</h5> <ul> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">New License</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Transfer</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Special One-Day</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Change of Manager</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Change of Location</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Change of Hours/Classification</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Amendment to Description</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Change of D/B/A</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Change Within the Corporation</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Pledge of Stock or License</a></li> </ul> <h5>Real Estate</h5> <ul> <li><a href="https://www.boston.gov/departments/housing/how-we-sell-citys-land-and-buildings">City Owned Property for Sale</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Certificates and Registrations</h5> <ul> <li><a href="https://www.boston.gov/departments/city-clerk/how-apply-business-certificate">Business Certificates</a></li> <li><a href="https://www.boston.gov/departments/city-clerk/how-apply-business-certificate">Change of Location</a></li> <li><a href="https://www.boston.gov/departments/city-clerk/how-file-medical-registration">Medical Registration Forms</a></li> <li><a href="https://www.boston.gov/departments/city-clerk/how-apply-business-certificate">Withdraw Business Certificate</a></li> </ul> <h5>Complaints</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=illegal-signs">Illegal Posting of Signs</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=illegal-vending">Illegal Vending</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new">Report Failure to Clean Commercial Sidewalk</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new">Report Business Plowing Snow Onto City Sidewalk</a></li> </ul> <h5>Consumer Affairs</h5> <ul> <li><a href="https://www.boston.gov/departments/consumer-affairs">Consumer Complaint Forms</a></li> </ul> <h5>Funding Resources</h5> <ul> <li><a href="https://newsletters.boston.gov/subscribe">Sign Up for Funding Update E-Newsletter</a></li> </ul> <h5>Bids and RFPs</h5> <ul> <li><a href="/node/11560636">All Bids and RFPs</a></li> <li><a href="https://www.boston.gov/departments/housing/requests-proposals">Neighborhood Development</a></li> <li><a href="https://www.boston.gov/departments/parks-and-recreation/doing-business-parks-and-recreation">Parks Design and Construction</a></li> <li><a href="https://www.boston.gov/bid-listings">Public Health</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Weights, Measures, and Pricing</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=water-in-gas-high-priority">Water in Gas - High Priority</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=scale-not-visible">Report Scale Not Visible </a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=scanning-overcharge">Scanning Overcharge</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=no-price-wrong-price">Report Missing or Wrong Gas Price</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=missing-price">Report Missing or Wrong Item Price</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=unitprice-wrong-missing">Report Missing or Wrong Unit Price</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=gas-short-measure">Report Short Measure - Gas</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=product-shortmeasure">Report Short Measure - Product</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=oiltruck-noreceipt">Report Oil Truck - No Receipt Received</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Report Oil Truck - Short Measure</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=unitprice-wrong-missing">Report Oil Truck.- No Price Per Gallon</a></li> </ul> <h5>Entertainment Licensing</h5> <ul> <li><a href="https://www.boston.gov/departments/consumer-affairs/how-get-annual-live-entertainment-license">Live Entertainment</a></li> <li><a href="https://www.boston.gov/departments/consumer-affairs/how-get-annual-non-live-entertainment-license">Non-Live Entertainment</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Fortune Teller</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Pool/Billiard Table</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Bowling Alley</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/government/cabinets/economic-opportunity-and-inclusion">Boston Business Resources</a></li> <li><a href="https://www.boston.gov/departments/consumer-affairs">Office of Consumer Affairs and Licensing</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--3" class="dr-tr a11y--h"> <label for="dr--3" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Education and Employment </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> City Jobs, Schools, Library Resources, Internships, and Volunteering </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>City Jobs</h5> <ul> <li><a href="https://www.boston.gov/career-center">Jobs</a></li> <li><a href="https://www.boston.gov/departments/human-resources/city-boston-internship-application">Internships</a></li> </ul> <h5>Volunteer</h5> <ul> <li><a href="https://www.boston.gov/departments/civic-organizing">Neighborhood Cleanup</a></li> </ul> <h5>College</h5> <ul> <li><a href="https://www.boston.gov/education/city-boston-scholarship-fund">Mayor's Scholarship</a></li> <li><a href="https://www.boston.gov/departments/mayors-office/higher-education-funding-opportunities">College and Community Sponsorships</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=student-overcrowding">Student Overcrowding</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Schools</h5> <ul> <li><a href="http://www.bostonpublicschools.org/register">Register for School</a></li> <li><a href="https://www.boston.gov/departments/emergency-management/city-boston-alerts-and-notifications">School Closing Alerts</a></li> <li><a href="https://www.bostonpublicschools.org/fns">Public School Meal Benefit</a></li> <li><a href="http://bostonpublicschools.org/request-transcript">Transcript Request</a></li> <li><a href="http://bostonpublicschools.org/Page/2209">Volunteer in School</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Library Resources</h5> <ul> <li><a href="http://bostonpl.bibliocommons.com/">Search the Catalog</a></li> <li><a href="https://www.bpl.org/jobs-at-the-bpl/">Library Job Opportunities</a></li> <li><a href="https://www.bpl.org/faq/getting-a-library-card/">Get a Library Card</a></li> <li><a href="https://bpl.overdrive.com/">Download Media</a></li> <li><a href="https://www.bpl.org/museum-passes/">Reserve Museum Passes Online</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="http://www.bostonpublicschools.org/">Boston Public Schools</a></li> <li><a href="http://www.bpl.org/">Boston Public Library </a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--4" class="dr-tr a11y--h"> <label for="dr--4" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Elections and Records </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Voting, Contact Elected Officials, Personal Records (for example, Births, Deaths, and Marriages) </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Voting</h5> <ul> <li><a href="https://www.boston.gov/departments/elections/how-register-vote">Register to Vote</a></li> <li><a href="http://www.sec.state.ma.us/ele/eleifv/howreg.htm">Request Voter Registration Form by Mail</a></li> <li><a href="https://www.boston.gov/departments/elections/how-vote-absentee-ballot">Absentee Ballot Application</a></li> <li><a href="https://www.sec.state.ma.us/WhereDoIVoteMA/WhereDoIVote">Verify Voter Registration</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Personal REcords</h5> <ul> <li><a href="https://www.boston.gov/departments/registry-birth-death-and-marriage/how-get-birth-certificate">Birth Certificate</a></li> <li><a href="https://www.boston.gov/departments/registry/how-get-death-certificate">Death Certificate</a></li> <li><a href="https://www.boston.gov/departments/registry/how-get-married-boston">Marriage Certificate</a></li> <li><a href="https://www.boston.gov/departments/city-clerk/city-clerk-services">Domestic Partnership Termination</a></li> <li><a href="https://www.boston.gov/departments/city-clerk/city-clerk-services">Additional Dependents Statement</a></li> <li><a href="https://www.mass.gov/name-changes">Name Change</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Elected Officials</h5> <ul> <li><a href="https://www.boston.gov/departments/mayors-office">Contact the Mayor</a></li> <li><a href="https://www.boston.gov/departments/city-council">Contact My City Councilor</a></li> <li><a href="https://www.mass.gov/topics/your-government">Contact State Officials</a></li> </ul> <h5>Census</h5> <ul> <li><a href="https://www.cityofboston.gov/elections/arl">Annual Resident Listing</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/departments/election">Election Department</a></li> <li><a href="https://www.boston.gov/departments/registry-birth-death-and-marriage">Registry</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--5" class="dr-tr a11y--h"> <label for="dr--5" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Trash, Recycling, and Graffiti </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Trash, Recycling, Graffiti, Dumping, Street Cleaning, Neighborhood Cleanup </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Trash</h5> <ul> <li><a href="http://mayors24.boston.gov/Ef3/SSP_PWDx02_MissedTrashRecyclingYardWasteBulkItem.xml">Missed Pickup</a></li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="b3a27941-397e-44fa-9cba-855e22484df9" href="/departments/public-works/special-collection-items" title="Special Collection Items ">Request Bulk Item Pickup</a></li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="b3a27941-397e-44fa-9cba-855e22484df9" href="/departments/public-works/special-collection-items" title="Special Collection Items ">TV / Computer Monitor Pickup</a></li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="b3a27941-397e-44fa-9cba-855e22484df9" href="/departments/public-works/special-collection-items" title="Special Collection Items ">Refrigerator Pickup</a></li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="b3a27941-397e-44fa-9cba-855e22484df9" href="/departments/public-works/special-collection-items" title="Special Collection Items ">Air Conditioner Pickup</a></li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="b3a27941-397e-44fa-9cba-855e22484df9" href="/departments/public-works/special-collection-items" title="Special Collection Items ">Water Cooler Pickup</a></li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="b3a27941-397e-44fa-9cba-855e22484df9" href="/departments/public-works/special-collection-items" title="Special Collection Items ">Dehumidifier Pickup</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ALitter">Report Messy Yard</a></li> <li><a href="https://www.boston.gov/departments/public-works/trash-and-recycling-day-schedule-and-search">Household Waste Look-Up</a></li> </ul> <h5>Yard Waste</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=trash-pickup">Missed Pickup</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=yardwastesticker">Request Sticker</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Trash in Public</h5> <ul> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ALitter">Illegal Dumping</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3AOverflowing+Trash+Can">Overflowing or Unkempt Dumpster</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Public+Works+Department%3ACode+Enforcement%3AImproper+Storage+of+Trash+%28Barrels%29">Improper Storage of Trash Barrels</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3AOverflowing+Trash+Can">Empty Public Waste Bin</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Request Public Bin Installation</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=trash-vacant-lot">Trash on a Vacant Lot</a></li> </ul> <h5>Recycling</h5> <ul> <li><a href="/node/38661">Clothing and textiles</a></li> <li><a href="http://mayors24.boston.gov/Ef3/SSP_PWDx02_MissedTrashRecyclingYardWasteBulkItem.xml">Missed Recycling Pickup</a></li> <li><a href="https://newsletters.boston.gov/subscribe">Sign Up for Recycling E-Newsletter</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=recyclingsticker">Recycling Sticker Request</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=recyclingcart">Request Recycling Cart</a></li> <li><a href="https://www.boston.gov/departments/public-works/trash-and-recycling-day-schedule-and-search">Household Waste Look-Up</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Neighborhood Cleanup</h5> <ul> <li><a href="https://www.boston.gov/departments/civic-organizing">Join a Neighborhood Cleanup</a></li> </ul> <h5>Dumping</h5> <ul> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ALitter">Illegal Dumping</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3AOverflowing+Trash+Can">Dumping Overflow</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=outdoor-rodent-activity">Rodents (Outdoor)</a></li> </ul> <h5>Street Cleaning</h5> <ul> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ALitter">Request Street Cleaning</a></li> <li><a href="https://www.cityofboston.gov/publicworks/sweeping/">Street Cleaning Reminders</a></li> </ul> <h5>Graffiti</h5> <ul> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3AIllegal+Graffiti">Graffiti Removal Request</a></li> <li><a href="https://www.boston.gov/departments/property-management/cleaning-graffiti-city-boston">Property Owner Agreement</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/departments/public-works">Public Works</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--6" class="dr-tr a11y--h"> <label for="dr--6" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Health, Safety, and Social Services </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Crime, Fire Prevention and Control, Healthy Living, and Inspections </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Inspections</h5> <ul> <li><a href="https://www.boston.gov/health-and-human-services/mayors-food-court">Restaurant Health Ratings</a></li> <li><a href="https://www.boston.gov/departments/inspectional-services/how-register-rental-property">Register Rental Units</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=poor-ventilation">Poor Ventilation (Residential)</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=bed-bugs">Bed Bug Inspection</a></li> <li><a href="https://www.boston.gov/departments/inspectional-services/work-health-division">Inspectional Services Health Forms</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=rental-unit-delivery-conditions">Rental Unity Delivery Conditions Inspection</a></li> </ul> <h5>Restaurant Unsanitary Conditions</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=unsanitary-conditions-food">Restaurant Unsanitary Conditions - Food</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=unsanitary-conditions-establishment">Restaurant Unsanitary Conditions - Establishment</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=unsanitary-conditions-employee">Restaurant Unsanitary Conditions - Employees</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Report No Utilities Food Establishment - Sewer</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=no-utilities-food-establishment-water">Report No Utilities Food Establishment - Water</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=no-utilities-food-establishment-electric">Report No Utilities Food Establishment - Electricity</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=no-utilities-food-establishment-flood">Report No Utilities Food Flood - Electricities</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=fire-in-food-establishment">Report Fire in Food Establishment</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=food-alert-confirmed">Report Food Alert - Medically Confirmed</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=food-alert-unconfirmed">Report Food Alert - Medically Unconfirmed</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Emergency Medical Service (EMS)</h5> <ul> <li><a href="https://www.boston.gov/departments/emergency-medical-services/how-provide-patient-feedback">Commend an EMS Employee</a></li> <li><a href="https://www.boston.gov/departments/emergency-medical-services/how-provide-patient-feedback">File a Complaint About an EMS Employee</a></li> </ul> <h5>Health and Medical</h5> <ul> <li><a href="https://www.boston.gov/government/cabinets/boston-public-health-commission">Flu Alerts</a></li> <li><a href="https://www.mass.gov/check-a-physician-profile-findmydoctormassgov">Doctor Profiles</a></li> <li><a href="https://www.mass.gov/how-to/register-as-an-organ-donor-at-the-rmv">Organ Donor Enrollment </a></li> <li><a href="https://www.boston.gov/departments/public-health-commission/breathe-easy-home">Asthma Safe Housing</a></li> </ul> <h5>Hunger</h5> <ul> <li><a href="https://www.mass.gov/snap-benefits-formerly-food-stamps">Food Stamps</a></li> <li><a href="https://www.bostonpublicschools.org/fns">Public School Meal Benefit</a></li> </ul> <h5>Disability Services</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=ada-grievance">American with Disabilities Act Grievance Form</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Fire</h5> <ul> <li><a href="https://www.boston.gov/departments/fire-prevention/fire-forms-permits-applications-and-fees">Fire Department Permits and Applications</a></li> </ul> <h5>Police</h5> <ul> <li><a href="https://police.boston.gov/your-feedback/">Commend a Police Officer</a></li> <li><a href="https://police.boston.gov/your-feedback/">File a Complaint About a Police Officer</a></li> </ul> <h5>Crime</h5> <ul> <li><a href="https://police.boston.gov/category/crime-stats/">Crime Statistics</a></li> <li><a href="https://police.boston.gov/crimestoppers/">Text-A-Tip</a></li> <li><a href="https://police.boston.gov/report-loud-parties/">Report Noisy Party</a></li> <li><a href="https://www.boston.gov/departments/property-management/cleaning-graffiti-city-boston">Graffiti</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/departments/inspectional-services">Inspectional Services</a></li> <li><a href="https://www.boston.gov/departments/fire-operations">Fire</a></li> <li><a href="https://www.boston.gov/departments/emergency-medical-services">EMS</a></li> <li><a href="http://bpdnews.com/">Police</a></li> <li><a href="https://www.boston.gov/departments/environment/tips-saving-gas">Food and Fuel Resources</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--7" class="dr-tr a11y--h"> <label for="dr--7" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Housing, Property, and Construction </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Home Ownership, Renting, Inspections, Code Enforcement, Permitting, Complaints </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Homebuying</h5> <ul> <li><a href="https://newsletters.boston.gov/subscribe">Boston Home Center E-Newsletter</a></li> <li><a href="https://newsletters.boston.gov/subscribe">Affordable Housing Lottery Notifications</a></li> <li><a href="https://www.cityofboston.gov/assessing/search/">Property Value and Tax</a></li> </ul> <h5>Property Ownership</h5> <ul> <li><a href="https://www.boston.gov/departments/inspectional-services/how-register-rental-property">Register Rental Units</a></li> <li><a href="https://www.cityofboston.gov/assessing/search/">Property Value and Tax</a></li> <li><a href="http://invoicecloud.com/cityofboston">Pay Property Tax</a></li> <li><a href="https://www.cityofboston.gov/isd/foreclosure">Registration Application of Vacant/Foreclosed Properties</a></li> <li><a href="https://www.boston.gov/departments/assessing/how-change-your-tax-bill-mailing-address">Change Mailing Address for Property Tax Bills</a></li> <li><a href="https://moversguide.usps.com/">US Postal Service Change of Address Form</a></li> </ul> <h5>Public Housing</h5> <ul> <li><a href="http://section8listmass.org/">Section 8 Waiting List</a></li> </ul> <h5>Moving</h5> <ul> <li><a href="https://www.cityofboston.gov/assessing/search/">Property Value and Tax</a></li> <li><a href="https://www.boston.gov/reserve-parking-spot-your-moving-truck">Moving Permit</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=rental-unit-delivery-conditions">Rental Unit Delivery Conditions Inspection</a></li> </ul> <h5>Neighborhood</h5> <ul> <li><a href="https://www.boston.gov/my-neighborhood">Find Neighborhood Resources</a></li> <li><a href="https://www.boston.gov/departments/neighborhood-services">Contact Neighborhood Coordinator</a></li> <li><a href="https://newsletters.boston.gov/subscribe">E-Newsletters</a></li> </ul> <h5>Construction Permits</h5> <ul> <li><a href="https://scerisecm.boston.gov/ScerIS/CmPublic/#/SearchCriteria?f=11">Building Permit Search</a></li> <li><a href="https://www.boston.gov/departments/inspectional-services/what-building-permit-do-i-need">Building Permit Application</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Construction Complaints</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=work-exceed-permit">Work Exceeding Terms of Permit</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=work-no-permit">Work Without Permit</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=work-beyond-hrs">Working Beyond Hours</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=construction-debris">Construction Debris</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ALitter">Illegal Dumping</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=contractor">Contractor Complaint</a></li> <li><a href="https://www.boston.gov/departments/consumer-affairs">Consumer Complaint </a></li> </ul> <h5>Building Inspections</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=building-inspection-structural">Building Inspections (Structural)</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=electrical-inspection">Electrical Inspection</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=plumbing-inspection">Plumbing Inspection</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Disabled Access Issue</a></li> <li><a href="https://www.cityofboston.gov/fire/inspections/sdiform/">Schedule a Smoke and Carbon Monoxide Detector Inspection</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=abandoned-building">Abandoned Building</a></li> </ul> <h5>Code Enforcement</h5> <ul> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ALitter">Illegal Dumping</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=illegal-signs">Illegal Posting of Signs</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=property-conditions">Poor Condition of Property</a></li> </ul> <h5>Health and Safety</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=egress">Egress Safety</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=unsafe-cond">Unsafe / Dangerous Conditions</a></li> <li><a href="https://www.boston.gov/departments/public-health-commission/breathe-easy-home">Asthma Safe Housing</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=building-inspections">Carbon Monoxide (Commercial)</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Chronic Dampness / Mold</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=unsatisfactory-living-conditions">Unsatisfactory Living Conditions</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Housing Inspections</h5> <ul> <li><a href="https://www.boston.gov/departments/inspectional-services#housing-help">Housing Inspection Forms</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=squalid-living-conditions">Report Squalid Living Conditions</a></li> <li><a href="https://www.boston.gov/government/cabinets/boston-public-health-commission/healthy-homes-and-environment/lead-poisoning-prevention">Lead Paint Inspection</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=overcrowding">Overcrowding</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=student-overcrowding">Student Overcrowding</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=mice-infestation-residential">Mice Inspection</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=pest-infestation-residential">Pest Inspection</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">BHA Maintenance Complaint</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=maintenance-complaint-residential">Maintenance Complaint / Residential</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=heat">Insufficient Heat</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=heat">Excessive Heat</a></li> <li><a href="https://www.boston.gov/departments/inspectional-services/when-you-need-rental-inspection">Rental Re-Inspection Form</a></li> <li><a href="https://www.cityofboston.gov/fire/inspections/sdiform/">Schedule Smoke and Carbon Monoxide Detector Inspection</a></li> </ul> <h5>Zoning and Occupancy </h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=illegal-occupancy">Illegal Occupancy</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=illegal-rooming-house">Illegal Rooming House</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=COCI">Occupancy Without Valid CO/CI</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=illegal-auto-body-shop">Illegal Auto Body Shop</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=adjoining">Protection of Adjoining Property</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=zoning">Zoning </a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=building-maintenance">Maintenance</a> </li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=mechanical">Mechanical</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Dormitory License </a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Lodging House License</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/renting-boston">Rental Housing Resources</a></li> <li><a href="http://www.bostonhousing.org/">Boston Housing Authority</a></li> <li><a href="http://www.bostonplans.org/">Redevelopment Authority</a></li> <li><a href="https://www.boston.gov/departments/inspectional-services">Inspectional Services Request (All)</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--8" class="dr-tr a11y--h"> <label for="dr--8" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Parks and Trees </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Park Maintenance, Permits, Tree Planting, Donations </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Maintenance</h5> <ul> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ALitter">Park Maintenance</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3AOverflowing+Trash+Can">Overflowing Trash Cans</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Parks+%26+Recreation+Department%3APark+Maintenance+%26+Safety%3AEquipment+Repair">Damaged Play Equipment</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Parks+%26+Recreation+Department%3APark+Maintenance+%26+Safety%3AEquipment+Repair">Damaged Fountain</a></li> <li><a href="https://311.boston.gov/reports/new?service_id=51f6012a2debc151cb9b5672">Cemetery Maintenance</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=park">Parks Lighthouse Issue</a></li> <li><a href="http://massnrc.org/pests/albreport.aspx">Asian Longhorned Beetle</a></li> <li><a href="https://311.boston.gov/reports/new?service_id=4f38920fe75084437f0001b2">Tree Maintenance Request</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Trees</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=new-tree-request">Recommend a Tree Site</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Parks+%26+Recreation+Department%3ATrees%3ANew+Tree+Requests">Request a New Tree</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ATree+Pruning">Request a City Tree Be Maintained</a></li> </ul> <h5>Donations</h5> <ul> <li><a href="https://www.boston.gov/departments/parks-and-recreation/how-make-donation-parks">Donate to Parks</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Event PErmits</h5> <ul> <li><a href="https://anc.apm.activecommunities.com/cobparksandrecdepart/home?onlineSiteId=0&from_original_cui=true">Special Event / Wedding Permit Application</a></li> <li><a href="https://anc.apm.activecommunities.com/cobparksandrecdepart/home?onlineSiteId=0&from_original_cui=true">Athletic Facility Permit Application</a></li> <li><a href="https://anc.apm.activecommunities.com/cobparksandrecdepart/home?onlineSiteId=0&from_original_cui=true">Franklin Park Event Permit Application</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/departments/parks-and-recreation">Parks Department</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--9" class="dr-tr a11y--h"> <label for="dr--9" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Recreation, Entertainment, and Events Planning </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Calendar, Event Permitting, Facility Request, Youth, Arts </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Event PErmitting</h5> <ul> <li><a href="https://www.boston.gov/departments/consumer-affairs-and-licensing/how-apply-host-public-event-boston">Public Events</a></li> <li><a href="https://www.boston.gov/departments/city-clerk/how-apply-host-raffle-or-bazaar">Raffles and Bazaars</a></li> <li><a href="https://apm.activecommunities.com/cobparksandrecdepart/Reserve_Options">Park Wedding</a></li> <li><a href="https://www.boston.gov/departments/consumer-affairs-and-licensing/rules-and-regulations-special-events#road-races-and-parades">Road Race / Parade</a></li> <li><a href="https://www.boston.gov/departments/consumer-affairs-and-licensing/how-get-one-time-carnival-license">One-Time Carnival</a></li> </ul> <h5>Entertainment Licensing</h5> <ul> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Fortune Teller</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Pool / Billiard Table</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Bowling Alley</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Live Entertainment</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Non-Live Entertainment</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">One-Time Entertainment</a></li> <li><a href="https://www.boston.gov/departments/licensing-board/common-licensing-board-forms-and-applications">Automatic Amusement Devices</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Facility Request</h5> <ul> <li><a href="https://bostonopendata.knack.com/property-management-events#applicant-login/">City Property </a></li> <li><a href="https://www.boston.gov/departments/arts-and-culture/strand-theatre">Strand Theater Lease Application</a></li> <li><a href="https://onlinepermitsandlicenses.boston.gov/playstreet/Views/Login.aspx?ReturnUrl=%2fplaystreet%2f">Street Closing</a></li> <li><a href="https://anc.apm.activecommunities.com/cobparksandrecdepart/home?onlineSiteId=0&from_original_cui=true">Franklin Park</a></li> </ul> <h5>Youth</h5> <ul> <li><a href="https://www.boston.gov/departments/boston-centers-youth-families">Find Out-Of-School-Time Programs</a></li> <li><a href="https://www.bpl.org/homework/">Boston Public Library Homework Help</a></li> <li><a href="https://newsletters.boston.gov/subscribe">Sign Up for Youth E-Newsletter</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>City Calendar</h5> <ul> <li><a href="https://www.boston.gov/events">Calendar Listing Page</a></li> </ul> <h5>Arts</h5> <ul> <li><a href="https://www.boston.gov/departments/arts-and-culture/city-hall-galleries">Apply for City Hall Art Gallery</a></li> <li><a href="https://newsletters.boston.gov/subscribe">Arts E-Newsletter</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/departments/arts-and-culture">Arts and Culture Office</a></li> <li><a href="https://www.boston.gov/departments/boston-centers-youth-families">Boston Centers for Youth and Families</a></li> <li><a href="https://www.boston.gov/departments/tourism-sports-and-entertainment">Office of Tourism, Sports, and Entertainment</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--10" class="dr-tr a11y--h"> <label for="dr--10" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Taxes and Payments </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Real Estate Tax, Boat and Motor Vehicle Excise, Personal Property </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Real Estate</h5> <ul> <li><a href="https://www.cityofboston.gov/assessing/search/">Assessing Online</a></li> <li><a href="https://www.cityofboston.gov/assessing/search/">Real Estate Tax</a></li> <li><a href="https://www.boston.gov/departments/tax-collection/how-pay-your-real-estate-taxes">Pay Real Estate Tax</a></li> <li><a href="https://www.boston.gov/departments/assessing/how-change-your-tax-bill-mailing-address">Change Mailing Address for Property Tax Bill</a></li> <li><a href="http://invoicecloud.com/cityofboston">Pay Property Tax</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Personal Property</h5> <ul> <li><a href="https://www.boston.gov/departments/assessing/personal-property-tax">Pay Personal Property Tax</a></li> <li><a href="https://www.boston.gov/departments/assessing/how-change-your-tax-bill-mailing-address">Change Mailing Address for Personal Property Tax Bill</a></li> </ul> <h5>Motor Vehicle</h5> <ul> <li><a href="http://invoicecloud.com/cityofboston">Motor Vehicle Excise Tax</a></li> <li><a href="https://www.kelleyryan.com/epay?source=boston_ma">Delinquent Motor Vehicle Excise Tax</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-pay-parking-ticket">Parking Tickets</a></li> <li><a href="https://www.cityofboston.gov/parking/portal.asp">Parking Ticket Notifications</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Boat</h5> <ul> <li><a href="http://invoicecloud.com/cityofboston">Boat Excise Tax</a></li> </ul> <h5>Utilities Bills</h5> <ul> <li><a href="https://www.bwsc.org/residential-customers/billing-info-and-assistance/my-account">Pay Water and Sewer Bill</a></li> <li><a href="https://www.eversource.com/Content/ema-c">Pay Eversource Bill</a></li> <li><a href="https://www.nationalgridus.com/Default">Pay National Grid Bill</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--11" class="dr-tr a11y--h"> <label for="dr--11" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Transportation, Streets, and Sidewalks </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Signs and Signals, Parking, Driving, Public Transportation, Taxi Issues, Road Maintenance </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Signs and Signals</h5> <ul> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Transportation+-+Traffic+Division%3ASigns+%26+Signals%3ASign+Repair">Missing / Damaged Sign</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=pavement-marking-new">Request New Sign</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Transportation+-+Traffic+Division%3ASigns+%26+Signals%3ATraffic+Signal+Inspection">Traffic Signal Problem</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=traffic-signal">Walk Light Problem</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Public+Works+Department%3AStreet+Lights%3AStreet+Light+Outages">Streetlight Out</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=pavement-marking-new">Request New Pavement Marking</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=pavement-marking-new">Request New Crosswalk</a></li> </ul> <h5>Maintenance and Repairs</h5> <ul> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Public+Works+Department%3AHighway+Maintenance%3ARequest+for+Pothole+Repair">Pothole Repair</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Public+Works+Department%3AHighway+Maintenance%3ASidewalk+Repair+%28Make+Safe%29">Sidewalk Repair</a></li> <li><a href="https://www.boston.gov/departments/city-clerk/how-file-claim-city">Claim Against the City</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Report a Fallen Wire</a></li> </ul> <h5>Street Cleaning</h5> <ul> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=input%3ALitter">Request Street Cleaning</a> </li> <li><a href="https://www.cityofboston.gov/publicworks/sweeping/">Street Cleaning Reminders</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=illegal-dumping">Failure to Clean Commercial Sidewalk</a></li> </ul> <h5>Street Closing </h5> <ul> <li><a href="https://www.boston.gov/departments/public-works/how-get-street-occupancy-permit">Street Occupancy Permit</a></li> <li><a href="https://www.cityofboston.gov/streetoccupancy/search/">Street Occupancy Alerts</a></li> </ul> <h5>Driving</h5> <ul> <li><a href="http://invoicecloud.com/cityofboston">Pay Motor Vehicle Excise Tax</a></li> <li><a href="https://www.kelleyryan.com/epay?source=boston_ma">Pay Delinquent Motor Vehicle Excise Tax</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-pay-parking-ticket">Pay Parking Violation</a></li> <li><a href="https://www.mass.gov/how-to/pay-your-traffic-ticket">Pay Moving Violation</a></li> <li><a href="https://atlas-myrmv.massdot.state.ma.us/myrmv/_/">Renew/Replace Drivers License</a></li> <li><a href="https://atlas-myrmv.massdot.state.ma.us/myrmv/_/">Replace Drivers License</a></li> <li><a href="https://atlas-myrmv.massdot.state.ma.us/myrmv/_/">Request Driving Record </a></li> <li><a href="https://www.mass.gov/service-details/auto-insurance-premium-comparisons">Compare Auto Insurance Rates</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Parking</h5> <ul> <li><a href="https://www.boston.gov/departments/parking-clerk/how-pay-parking-ticket">Parking Violation Payment</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-appeal-parking-ticket">Parking Violation Appeal</a></li> <li><a href="https://www.cityofboston.gov/parking/portal.asp">Parking Ticket Notification</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Transportation+-+Traffic+Division%3AEnforcement+%26+Abandoned+Vehicles%3AAbandoned+Vehicles">Abandoned Vehicle</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=parking-enforcement">Parking Meter Repair</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=parking-enforcement">Parking Lot Complaint</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Valet Parking Problems</a></li> <li><a href="https://www.boston.gov/departments/transportation/how-apply-valet-parking-permit">Valet Parking Application </a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Transportation+-+Traffic+Division%3AEnforcement+%26+Abandoned+Vehicles%3AParking+Enforcement">Illegally Parked Cars</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-get-resident-parking-permit">Resident Parking Permit</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=illegal-parking">Parking on Front/Back Yards</a></li> <li><a href="https://www.cityofboston.gov/streetoccupancy">Street Occupancy Permit Lookup</a></li> <li><a href="https://www.cityofboston.gov/streetoccupancy">Street Occupancy Alerts</a></li> </ul> <h5>Parking Violation</h5> <ul> <li><a href="https://www.boston.gov/departments/parking-clerk/how-pay-parking-ticket">Parking Ticket Payment</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-appeal-parking-ticket">Parking Ticket Appeal</a></li> <li><a href="https://www.cityofboston.gov/parking/portal.asp">Parking Ticket Notification</a></li> </ul> <h5>Resident Parking</h5> <ul> <li><a href="https://www.boston.gov/departments/parking-clerk/how-get-resident-parking-permit">Resident Parking Permit</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-get-resident-parking-permit">Permit Renewal</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-get-resident-parking-permit">Chang in Plates, Vehicles or Neighborhood</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-get-resident-parking-permit">Student Permit</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-get-resident-parking-permit">Rental Car Permit</a></li> <li><a href="https://www.boston.gov/departments/parking-clerk/how-get-resident-parking-permit">Residential Handicap</a></li> </ul> <h5>Handicap Parking</h5> <ul> <li><a href="https://www.mass.gov/how-to/report-disability-parking-abuse">Application for Disabled Placard Plate</a></li> <li><a href="https://www.mass.gov/how-to/report-disability-parking-abuse">Report Handicap Parking Abuse</a></li> <li><a href="https://www.boston.gov/departments/disabilities-commission/how-apply-accessible-parking-spot">Residential Handicap Parking Application</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Towing</h5> <ul> <li><a href="https://www.cityofboston.gov/towing/search">Towed Car Search</a></li> <li><a href="https://www.cityofboston.gov/towing/alerts">Towed Car Alert</a></li> </ul> <h5>Bikes</h5> <ul> <li><a href="https://www.boston.gov/departments/transportation">Contact the Transportation Department</a></li> </ul> <h5>Taxi</h5> <ul> <li><a href="https://police.boston.gov/taxi-complaint-form/">Taxi Complaint</a></li> <li><a href="https://police.boston.gov/lost-property-form-2/">Property Lost in Taxi</a></li> </ul> <h5>Boats</h5> <ul> <li><a href="https://www.boston.gov/departments/tax-collection/motor-vehicle-and-boat-tax#boat-information">Mooring Permit</a></li> <li><a href="http://invoicecloud.com/cityofboston">Boat Excise Tax</a></li> </ul> <h5>Public Transportation</h5> <ul> <li><a href="https://www.mbta.com/trip-planner">MBTA Trip Planner</a></li> <li><a href="https://commerce.mbta.com/">Purchase T Passes</a></li> <li><a href="https://www.mbta.com/customer-support">Public Transportation Complaint</a></li> </ul> <h5>Walking</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Pedestrian Safety Issue</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=traffic-signal">Walk Light Problem</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/departments/transportation">Transportation Department</a></li> </ul> </div> </div> </div> </div> </div> <div class="entity entity-paragraphs-item component-section paragraphs-item-drawer dr contextual-region" bos_context_type="Drawer"> <input type="checkbox" id="dr--12" class="dr-tr a11y--h"> <label for="dr--12" class="dr-h"> <div class="dr-ic"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="-2 8.5 18 25"> <path class="dr-i" d="M16 21L.5 33.2c-.6.5-1.5.4-2.2-.2-.5-.6-.4-1.6.2-2l12.6-10-12.6-10c-.6-.5-.7-1.5-.2-2s1.5-.7 2.2-.2L16 21z"/> </svg> </div> <div class="dr-t"> <div class="field field-name-field-title field-type-text field-type-string field-label-hidden field-items"> <div> Utilities </div> </div> </div> <div class="dr-st"> <div class="field field-name-field-short-description field-type-text field-type-string field-label-hidden field-items"> <div> Water and Sewer, Electric, Gas, Heat </div> </div> </div> </label> <div class="dr-c"> <div class="entity entity-paragraphs-item paragraphs-item-text-three-column component-section entity entity-paragraphs-item component-section" bos_context_type="Text Three Column" about="" typeof=""> <div class="g"> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>Water and Sewer</h5> <ul> <li><a href="https://www.bwsc.org/residential-customers/billing-info-and-assistance/my-account">Pay Water and Sewer Bill</a></li> <li><a href="https://www.bwsc.org/about/contact">Report Water Problem (Boston Water and Sewer)</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=no-utilities-residential-water">Report Water Problem (Residential)</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=sewage-septic">Sewage / Septic Backup (Residential)</a></li> </ul> <h5>Gas</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=no-utilities-residential-gas">Report Gas Problem</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=water-in-gas-high-priority">Report Water in Gas</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=gas-short-measure">Report Short Measure of Gas</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=no-price-wrong-price">Report Missing or Wrong Gas Price</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-middle-column field-type-text-long field-items"> <h5>Electric</h5> <ul> <li><a href="https://www.eversource.com/content/">Pay Eversource Bill</a></li> <li><a href="https://www.nationalgridus.com/Default">Pay National Grid Bill</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=no-utilities-residential-electricity">Report Electric Problem</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=generic">Report Fallen Wire</a></li> <li><a href="https://boston2-production.spotmobile.net/tickets/new?submission[ticket_type_code]=Public+Works+Department%3AStreet+Lights%3AStreet+Light+Outages">Streetlight Repair</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=cross-metering-or-sub-metering">Report Cross-Metering</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=unsatisfactory-utilities">Report Unsatisfactory Electrical or Plumbing</a></li> </ul> </div> <div class="field field-label-hidden g--4 g--4--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Heat/Oil</h5> <ul> <li><a href="https://www.cityofboston.gov/mayor/24?topic=heat">Report Insufficient Heat</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=heat">Report Excessive Heat</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=oiltruck-noreceipt">Report Oil Truck No Receipt Received</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=oiltruck-shortmeasure">Report Truck Short Measure</a></li> <li><a href="https://www.cityofboston.gov/mayor/24?topic=oiltruck-noprice">Report Oil Truck No Price Per Gallon</a></li> </ul> <h5>Related Information</h5> <ul> <li><a href="https://www.boston.gov/departments/environment/tips-saving-gas">Food and Fuel Resources</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> <a class="subnav-anchor" id="faqs" data-text="FAQs" href="javascript:void(0)" title="This is an anchor"></a> <div class="entity entity-paragraphs-item paragraphs-item-text component-section entity entity-paragraphs-item component-section component-section b--fw" bos_context_type="Text" about="" typeof=""> <div class="b-c"> <div class="sh"> <h2 class="sh-title">Frequently Asked Questions</h2> </div> <div class="paragraphs-items paragraphs-items-field-text-blocks paragraphs-items-field-text-blocks-full paragraphs-items-full"> <div class="entity entity-paragraphs-item paragraphs-item-text-two-column component-section col_half entity entity-paragraphs-item component-section" bos_context_type="Text Two Column"> <div class="g"> <div class="field field-label-hidden g--6 g--6--sl m-t500 field-name-field-left-column field-type-text-long field-items"> <h5>What is 311?</h5> <p>311 is an easy-to-remember telephone number that connects you with highly-trained constituent service center representatives. They are ready to help you with requests for non-emergency City services and information.</p> <h5>When can I call 311?</h5> <p>The 311 constituent service center is open 24 hours a day, seven days a week, 365 days a year.</p> <h5>What's the difference between 911 and 311?</h5> <ul> <li>311 is the number to call to get information and access to all non-emergency City services.</li> <li>911 is the number to call in case of emergency (burning house, robbery, crime in progress).</li> </ul> <h5>Can I call 311 from my cell phone?</h5> <p>Yes. If you cannot connect to 311 on your cell phone, you can access Boston 311 services by dialing <a href="tel:617-635-4500">617-635-4500</a>.</p> <h5>Is calling 311 from my cell free?</h5> <p>Cellular air time charges will apply.</p> </div> <div class="field field-label-hidden g--6 g--6--sl m-t500 field-name-field-right-column field-type-text-long field-items"> <h5>Can you call 311 from a VOIP phone?</h5> <p>If you are a VOIP customer and having difficulty calling 311, it is best to contact your VOIP provider and let them know you cannot connect. It is up to individual VOIP providers to make 311 services available to their customers. Once configured, VOIP service should work properly as long as you are registered as located within the boundaries of the City of Boston. Alternatively, you can access Boston 311 services by dialing <a href="tel:617-635-4500">617-635-4500</a>.</p> <h5>Why can't I get through when I dial 311?</h5> <p>Many offices and institutions have complex routing and telephone systems that may need to be configured to allow users to dial 311. You can contact the telecomm office for your company or institution and request they reconfigure the system to allow calls to 311. Alternatively, you can access Boston 311 services by dialing <a href="tel:617-635-4500">617-635-4500</a>.</p> <h5>Can I request City services and information?</h5> <p>There are several ways Residents can request City services other than calling 311. Residents are encouraged to download the BOS:311 mobile app, Tweet @BOS311, or visit <a href="/node/15763341">City Hall on the Go</a>, Boston's mobile City services truck. To speak with someone from the Mayor's Office of Constituent Service in person, please come to the Mayor's Office on the 5th Floor of City Hall weekdays between 9 a.m. and 5 p.m.</p> <h5>How can I track my request?</h5> <p>Once you have successfully submitted your request, you will receive an email with a tracking number that you can use to <a href="https://311.boston.gov/">monitor your request</a>. </p> </div> </div> </div> </div> </div> </div> <div class="b--g b--fw b"> <div class="b-c"> <div class="sh m--b000"> <h2 class="sh-title">STAFF </h2> </div> <div class="g"> <article class="contextual-region node-15943301 clearfix node modstate-published cdp m-t500 g--1 g--3--sl" bos_context_type="Person Profile"> <a href="/departments/311/irgisola-budo" class="cdp-l d-b p-a300" role="group"> <div class="cdp-i field-item" role="listitem"> <article> <picture> <source srcset="/sites/default/files/styles/person_photo_a_mobile_1x/public/img/library/photos/2022/11/Irgi_Budo.jpg?itok=sjZxpGnX 1x" media="(max-width: 839px)" type="image/jpeg" width="110" height="110"/> <source srcset="/sites/default/files/styles/person_photo_b_tablet_1x/public/img/library/photos/2022/11/Irgi_Budo.jpg?itok=j-2JyIIz 1x" media="(min-width: 840px) and (max-width: 979px)" type="image/jpeg" width="120" height="120"/> <source srcset="/sites/default/files/styles/person_photo_c_desktop_1x/public/img/library/photos/2022/11/Irgi_Budo.jpg?itok=2_ROn6At 1x" media="(min-width: 980px) and (max-width: 1279px)" type="image/jpeg" width="148" height="148"/> <source srcset="/sites/default/files/styles/person_profile_card_173x173_/public/img/library/photos/2022/11/Irgi_Budo.jpg?itok=_Us3gPMh 1x" media="(min-width: 1280px)" type="image/jpeg" width="173" height="173"/> <img loading="eager" class="cdp-i" width="110" height="110" src="/sites/default/files/styles/person_photo_a_mobile_1x/public/img/library/photos/2022/11/Irgi_Budo.jpg?itok=sjZxpGnX" alt="Irgisola Budo" /> </picture> </article> </div> <div> <div class="cdp-t t--sans t--upper"> Irgisola Budo </div> <div class="cdp-st t--subinfo t--gd"> Director of 311 </div> </div> </a> <a href="mailto:311@boston.gov" class="d-b bg--cb cdp-a ta-c p-a300 t--upper t--sans t--w t--ob--h t--s100"> Send an email <span class="a11y--hidden"> to 311@boston.gov</span> </a> </article> <article class="contextual-region node-16352236 clearfix node modstate-published cdp m-t500 g--1 g--3--sl" bos_context_type="Person Profile"> <a href="/departments/311/terron-worrell" class="cdp-l d-b p-a300" role="group"> <div class="cdp-i field-item" role="listitem"> <article> <picture> <source srcset="/sites/default/files/styles/person_photo_a_mobile_1x/public/img/library/photos/2025/02/headshot1.JPEG?itok=imcRH7fU 1x" media="(max-width: 839px)" type="image/jpeg" width="110" height="110"/> <source srcset="/sites/default/files/styles/person_photo_b_tablet_1x/public/img/library/photos/2025/02/headshot1.JPEG?itok=gq4Brm-s 1x" media="(min-width: 840px) and (max-width: 979px)" type="image/jpeg" width="120" height="120"/> <source srcset="/sites/default/files/styles/person_photo_c_desktop_1x/public/img/library/photos/2025/02/headshot1.JPEG?itok=XO38xzDD 1x" media="(min-width: 980px) and (max-width: 1279px)" type="image/jpeg" width="148" height="148"/> <source srcset="/sites/default/files/styles/person_profile_card_173x173_/public/img/library/photos/2025/02/headshot1.JPEG?itok=gmSAoc4b 1x" media="(min-width: 1280px)" type="image/jpeg" width="173" height="173"/> <img loading="eager" class="cdp-i" width="110" height="110" src="/sites/default/files/styles/person_photo_a_mobile_1x/public/img/library/photos/2025/02/headshot1.JPEG?itok=imcRH7fU" alt="" /> </picture> </article> </div> <div> <div class="cdp-t t--sans t--upper"> Terron Worrell </div> <div class="cdp-st t--subinfo t--gd"> Deputy Director of Boston 311 </div> </div> </a> <a href="mailto:terron.worrell@boston.gov" class="d-b bg--cb cdp-a ta-c p-a300 t--upper t--sans t--w t--ob--h t--s100"> Send an email <span class="a11y--hidden"> to terron.worrell@boston.gov</span> </a> </article> </div> </div> </div> </div> </div> <div id="mobile-sidebar" class="column g--12"> <div class="department-icon"> <article> <img loading="lazy" width="100" height="100" src="https://assets.boston.gov/icons/dept_icons/bos_311_icon.svg" class="svg-icon" /> </article> </div> <h5 class="contact-title">Contact</h5> <ul class="sb"> <li class="sb-i evt-sb-i"> <div class="field field-name-field-phone-number field-type-text field-type-string field__items"> <div class="detail-item__field_phone_number"> <img src="https://patterns.boston.gov/images/global/icons/icon-phone.svg" class="icon icon-phone sb-ic" alt="" /> <div> <div class="detail-item__body--secondary"> <span class="sb-d"><a href="tel:311">311</a></span> </div> </div> </div> </div> </li> <li class="sb-i evt-sb-i"> <div class="detail-item__field_email"> <img src="https://patterns.boston.gov/images/global/icons/icon-email.svg" class="icon icon-email sb-ic" alt="" /> <div class="detail-item__body--secondary"> <span class="sb-d"> <a href="mailto:311@boston.gov" title="Have a question, or just need help? You can send an email to 311@boston.gov through the form below." >send an email</a></span> </div> </div> </li> <li class="sb-i evt-sb-i"> <div class="field field-name-field-address field-type-address field__items"> <div class="detail-item__field_address"> <img src="https://patterns.boston.gov/images/global/icons/icon-location.svg" class="icon icon-location sb-ic" alt="" /> <div> <div class="detail-item__body--secondary"> <div class="addr addr--s locality-block country-US sb-d" itemprop="address" itemscope itemtype="http://schema.org/PostalAddress"> <div itemprop="streetAddress" class="addr-a street-block"> 1 City Hall Square <br /> </div> <div class="addr-l"> <span itemprop="addressLocality" class="locality">Boston</span>, <span itemprop="addressRegion" class="state"><span class="administrative-area">MA</span> </span> <span itemprop="postalCode" class="postal-code"><span class="postal-code">02201</span> </span> </div> <span class="country hidden"><span class="country">United States</span> </span> </div> </div> </div> </div> </div> </li> <li class="sb-i evt-sb-i"> </li> <li class="si-list-item sb-i"> <div class="si-detail-item__content" class="entity entity-paragraphs-item component-section paragraphs-item-social-media-links" bos_context_type="Social Media Links"> <a href="https://www.instagram.com/311boston" class="icon-instagram icon-common icon-social sidebar-social-icon" target="_blank" class="entity entity-paragraphs-item component-section paragraphs-item-social-networking" bos_context_type="Social Networking"> icon-instagram </a> </div> </li> <li class="si-list-item sb-i"> <div class="detail-item " class="entity entity-paragraphs-item component-section paragraphs-item-sidebar-item" bos_context_type="Sidebar Item"> <div class="sb-d sb-b-np "> </div> <div class="sb-b sb-b-np "> <p><a class="button" href="https://docs.google.com/forms/d/e/1FAIpQLSfh7PGO4HZkjclIoosVuF64U5caG0q2PG9kJy8yH2bYJwLKdA/viewform">REQUEST BOSTON 311 TO TABLE A COMMUNITY EVENT</a></p> </div> </div> </li> </ul> </div> </div> </div> </article> <div class="contextual-region b--g b--fw b"> <div class="b-c"> <div class='webform-dialog-button-wrapper ta--c'><a href='/form/website-feedback-form?source_entity_type=ENTITY_TYPE&source_entity_id=ENTITY_ID' class='webform-dialog webform-dialog-narrow button webform-dialog-button br--3 '>Provide Your Feedback</a></div> </div> </div> </section> </div> </div> <a href="#content" class="bk_top_btn scrollToTopBtn" id="main-content" data-swiftype-index="false"><img src="/themes/custom/bos_theme/images/back_top_btn.png" alt="Back to top" /></a> <footer class="ft"> <div class="ft-c ft-ite"> <nav role="navigation" aria-labelledby="block-footermenu-menu" id="block-footermenu" data-block-plugin-id="menu_block:menu-footer-menu"> <div class="visually-hidden" id="block-footermenu-menu">Footer menu</div> <ul class="ft-ll ft-ite-links"> <li class="ft-ll-i ft-ll-a"> <a href="/departments/innovation-and-technology/terms-use-and-privacy-policy-city-boston-digital-services" data-drupal-link-system-path="node/31526">Privacy Policy</a> </li> <li class="ft-ll-i ft-ll-a"> <a href="/departments/mayors-office/contact-boston-city-hall" data-drupal-link-system-path="node/1806">Contact us</a> </li> <li class="ft-ll-i ft-ll-a"> <a href="https://www.boston.gov/career-center">Jobs</a> </li> <li class="ft-ll-i ft-ll-a"> <a href="https://bostonma.govqa.us/WEBAPP/_rs/(S(den310hnrpqz2rzh5lgbgsby))/SupportHome.aspx">Public records</a> </li> <li class="ft-ll-i ft-ll-a"> <a href="https://www.boston.gov/departments/language-and-communications-access/notice-accommodations">Language and Disability Access</a> </li> </ul> </nav> <ul class="ft-ll ft-ite-311"> <li class="ft-ll-i"><a href="http://www.cityofboston.gov/311/" class="ft-ll-a lnk--yellow"> <span class="ft-ll-311">BOS:311</span> <span class="tablet--hidden"> - </span>Report an issue </a> </li> </ul> </div> </footer> </div> </div> <script id="contactFormTemplate" type="text/x-template"> <div class="md"> <div class="md-c"> <button class="md-cb">Close</button> <div class="mb-b p-a300 p-a600--xl"> <div class="sh m-b500"> <div class="sh-title">Contact Us</div> </div> <div> <div id="contactMessage" class="t--info m-b500">Have a question, or just need help? 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