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Citizen’s Charter | DENR
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Province)</a></li> </ul> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-835"><a href="https://car.denr.gov.ph/control-map/">Control Map</a></li> </ul> </nav> </div> </div> </div> <!-- This is for line as a separator after slider image --> <span class=""> </span> <!-- end of line class as a separator --> <nav id="breadcrumbs" class="anchor" aria-label="You are here:" role="navigation"> <div class="row"> <div class="large-12 columns"> <ul class="breadcrumbs"><li>You are here:</li><li><a class="pathway" href="https://car.denr.gov.ph/good-governance/" title="Good Governance">Good Governance</a><span class="separator"> › </span></li><li><span class="current show-for-sr">Current: </span>Citizen’s Charter</li></ul> </div> </div> </nav> <div id="main-content" class="container-main" role="document"> <div class="row"> <div id="content" class="text-justify large-12 medium-12 columns" role="main"> <!-- For Version 1 --> <!-- <div class="large-12 container-main"> <header> <h1 class="entry-title">Citizen’s Charter</h1> </header> </div> --> <!-- End for Version 1 --> <article id="post-375" class="post-375 page type-page status-publish hentry"> <!-- entry-content --> <div class="entry-content"> <p style="text-align: center;"><strong>TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE</strong><strong> </strong></p> <p style="text-align: center;"><strong>BY REDUCING BUREAUCRATIC RED TAPE</strong></p> <p> </p> <table style="border-collapse: collapse; width: 100%; height: 414px;"> <tbody> <tr style="height: 223px;"> <td style="width: 50%; height: 223px;"><img fetchpriority="high" decoding="async" class="size-medium wp-image-4519 aligncenter" src="http://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-1-300x196.png" alt="" width="300" height="196" srcset="https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-1-300x196.png 300w, https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-1-1024x668.png 1024w, https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-1-768x501.png 768w, https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-1-500x326.png 500w, https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-1.png 1080w" sizes="(max-width: 300px) 100vw, 300px" /></td> <td style="width: 50%; height: 223px;"><img decoding="async" class="wp-image-4518 aligncenter" src="http://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-300x198.png" alt="" width="320" height="211" srcset="https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-300x198.png 300w, https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-1024x674.png 1024w, https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-768x506.png 768w, https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION-500x329.png 500w, https://car.denr.gov.ph/wp-content/uploads/2024/11/DEPARTMENT-OF-ENVIRONMENT-AND-NATURAL-RESOURCES-DENR-CITIZENS-CHARTER-2024-2ND-EDITION.png 1080w" sizes="(max-width: 320px) 100vw, 320px" /></td> </tr> <tr style="height: 191px;"> <td style="width: 50%; height: 191px;"> <p style="text-align: center;"><span style="font-family: 'arial black', sans-serif; font-size: 18pt;">DENR Regional Citizen’s Charter 2023 (1st Edition)</span></p> <p style="text-align: center;"><span style="font-family: 'arial black', sans-serif; font-size: 18pt;"><a href="http://car.denr.gov.ph/wp-content/uploads/2024/04/CAR_-_Regional_Citizens_Charter_2023_1st_Edition-4.pdf">Click here to download</a></span></p> </td> <td style="width: 50%; height: 191px;"> <p style="text-align: center;"><span style="font-family: 'arial black', sans-serif; font-size: 18pt;">DENR Citizen’s Charter 2024 (2nd Edition)</span></p> <p> </p> <p style="text-align: center;"><a href="http://car.denr.gov.ph/wp-content/uploads/2024/11/DENR-Citizens-Charter-2024-2nd-Edition_.pdf" target="_blank" rel="noopener"><span style="font-family: 'arial black', sans-serif; font-size: 18pt;">Click here to download</span></a></p> </td> </tr> </tbody> </table> <table style="border-collapse: collapse; width: 100%; height: 39px;"> <tbody> <tr style="height: 39px;"> <td style="width: 42.7724%; height: 39px; text-align: center;"><strong><span style="font-family: 'arial black', sans-serif; font-size: 18pt;">Purpose of Citizens Charter:</span></strong></td> <td style="width: 57.2276%; height: 39px;"><span style="font-size: 14pt; font-family: 'arial black', sans-serif;">To promote transparency in the DENR with regards to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.</span></td> </tr> </tbody> </table> <ul> <li><a href="http://car.denr.gov.ph/wp-content/uploads/2024/05/Certificate-of-Compliance-2024-1st-Edition.pdf"><span style="font-family: 'arial black', sans-serif;">Certificate of Compliance 2024 (National)</span></a></li> <li><a href="http://car.denr.gov.ph/wp-content/uploads/2024/05/Certificate-of-Compliance-2024-1st-Edition.pdf"><span style="font-family: 'arial black', sans-serif;">Certificate of Compliance 2024 (Regional)</span></a></li> </ul> <p><span style="font-family: 'arial black', sans-serif;">Click to see Procedure for Filing of Complaints:</span></p> <div class="attachmentsContainer"> <ul> <li><span style="font-family: 'arial black', sans-serif;"><strong><a href="http://car.denr.gov.ph/wp-content/uploads/2024/04/Feedback-Complaints-Mechanism-2024.pdf">Feedbacks and Complaints Mechanism</a></strong></span></li> <li><span style="font-family: 'arial black', sans-serif;"><a href="http://car.denr.gov.ph/wp-content/uploads/2024/04/Feedback_and_Complaints.pdf">Procedure for Filing of Complaints</a></span></li> <li><span style="font-family: 'arial black', sans-serif;"><a href="http://car.denr.gov.ph/wp-content/uploads/2024/04/CSR-FORM-1-Questionaire-01082020_Final.pdf">DENR Feedback Form</a></span></li> 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