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L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Authorization Overview</div></a></div><style data-emotion-css="1gg9bms">.css-1gg9bms{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;margin-right:10px;font-weight:600;font-size:16px;border-radius:0px 8px 8px 0px;}.css-1gg9bms:hover{background-color:#f6f6f7;}</style><div class="css-1gg9bms"><style data-emotion-css="17iyluq">.css-17iyluq{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#4284F5;width:100%;}.css-17iyluq:hover{color:#4284F5;cursor:pointer;-webkit-text-decoration:none;text-decoration:none;}</style><a class="css-17iyluq"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Authorizing API calls</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Agent Authorization</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Customer Authorization</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Scopes</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Sign in with LiveChat</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Authorization in practice</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Authorization FAQ</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Global Accounts</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Global Accounts API</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Customer Accounts API</div></a></div></div></aside><style data-emotion-css="1g06r20">.css-1g06r20{padding-bottom:30vh;position:relative;width:100%;}@media (min-width:768px){.css-1g06r20{width:calc(100% - 258px);max-width:900px;}}</style><div class="css-1g06r20"><style data-emotion-css="c8i9h7">.css-c8i9h7{margin-top:120px;padding:0px 30px;}@media (min-width:768px){.css-c8i9h7{padding:0px 60px;}}.css-c8i9h7.redoc{margin-top:60px;display:block;}</style><article class=" css-c8i9h7"><style data-emotion-css="1lyzzun">.css-1lyzzun{margin:3em 0 1em;padding:2em 0 1em;}</style><div class="css-1lyzzun"><style data-emotion-css="12qxxrf">.css-12qxxrf{margin:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-weight:500;text-rendering:optimizeLegibility;font-size:2.25rem;line-height:1.1;-webkit-letter-spacing:-0.02em;-moz-letter-spacing:-0.02em;-ms-letter-spacing:-0.02em;letter-spacing:-0.02em;}@media (min-width:768px){.css-12qxxrf{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}</style><h2 id="authorizing-api-calls" class="css-12qxxrf"><span>Authorizing API calls</span><style data-emotion-css="1g0dr3m">.css-1g0dr3m{margin-top:8px;}.css-1g0dr3m > label{margin:0 0 5px 0;}.css-1g0dr3m label + div{-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end;}</style></h2></div><style data-emotion-css="1679d3t">.css-1679d3t{border-bottom:1px solid #e0e4e9;padding-bottom:0.5em;}</style><h2 class="heading css-1679d3t"><style data-emotion-css="180507a">.css-180507a{color:inherit;-webkit-text-decoration:none;text-decoration:none;position:relative;}.css-180507a:hover{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-180507a:hover:before{content:"#";position:absolute;font-weight:300;left:-1em;top:1px;opacity:0.3;}.css-180507a:focus-visible{outline-width:0px;}</style><a id="introduction" href="#introduction" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#introduction"><span class="icon icon-link"></span></a>Introduction</a></h2><p>LiveChat uses <a href="https://oauth.net/2/">OAuth 2.1</a> protocol for <strong>authentication</strong> and <strong>authorization</strong> for all of its services. Before you continue, make sure you understand the difference between them.</p><ul><li><strong>Authentication</strong> is making sure that somebody really is who they say they are. <br/><em>E.g.: Checking your passport at the security check is authentication.</em></li><li><strong>Authorization</strong> is assigning rules about who is allowed to do what. <br/><em>E.g.: Allowing you to take first class seat is authorization.</em></li></ul><p>In terms of LiveChat apps, authentication is when you check the user credentials to see if they are signed in. Authorization is when you look up whether you allow them to do something.</p><p>Throughout the document, we'll also use the terms <strong>public</strong> and <strong>private</strong> apps:</p><ul><li><strong>public apps</strong> are available to all LiveChat customers, who can install it from the <a target="_blank" rel="noopener noreferrer" href="https://www.livechat.com/marketplace/">LiveChat Marketplace</a> or <a target="_blank" href="https://www.helpdesk.com/marketplace/">HelpDesk Marketplace</a>.</li><li><strong>private apps</strong> are only available within a LiveChat license that created the app. They're a way to go if you want to build an internal app for your chat Agents only. Unlike public apps, private apps don't ask users for an access grant.</li></ul><h3 class="heading"><a id="use-cases" href="#use-cases" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#use-cases"><span class="icon icon-link"></span></a>Use cases</a></h3><p>Decide which authorization flow to choose based on your use case.</p><style data-emotion-css="q76ucn">.css-q76ucn{width:100%;overflow-x:auto;}</style><div class="css-q76ucn"><table><thead><tr><th>Use case</th><th>Recommended flow</th></tr></thead><tbody><tr><td><strong>Sending requests to LiveChat API</strong></td><td><a href="/docs/authorization/agent-authorization#personal-access-tokens">Personal Access Tokens</a> is the fastest way, but all other flows are also possible.</td></tr><tr><td><strong>Testing an app during development</strong></td><td><a href="/docs/authorization/sign-in-with-livechat">Sign in with LiveChat</a> is the fastest, but all other flows are also possible.</td></tr><tr><td><strong>Building public web apps</strong></td><td><a href="/docs/authorization/sign-in-with-livechat">Sign in with LiveChat</a>, <a href="/docs/authorization/agent-authorization#implicit-grant">Implicit grant</a></td></tr><tr><td><strong>Building private web apps</strong></td><td><a href="/docs/authorization/sign-in-with-livechat">Sign in with LiveChat</a>, <a href="/docs/authorization/agent-authorization#implicit-grant">Implicit grant</a></td></tr><tr><td><strong>Building public server-side apps</strong></td><td><a href="/docs/authorization/sign-in-with-livechat">Sign in with LiveChat</a>, <a href="/docs/authorization/agent-authorization#authorization-code-grant">Authorization code grant</a></td></tr><tr><td><strong>Building private server-side apps</strong></td><td><a href="/docs/authorization/agent-authorization#personal-access-tokens">Personal Access Tokens</a> for the personal use of the app, <a href="/docs/authorization/sign-in-with-livechat">Sign in with LiveChat</a> or <a href="/docs/authorization/agent-authorization#authorization-code-grant">Authorization code grant</a> for all agents within a license</td></tr></tbody></table></div><p>Read more about <a href="/docs/getting-started/livechat-apps#creating-livechat-apps">creating LiveChat apps</a> or go straight to <a target="_blank" rel="noopener noreferrer" href="https://platform.text.com/console/">Developer Console</a> and start building.</p><h3 class="heading"><a id="postman-collection" href="#postman-collection" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#postman-collection"><span class="icon icon-link"></span></a>Postman collection</a></h3><p>You can find all the requests from the Agent and Customer authorization flows in Postman. Remember to replace sample parameters with your own.</p><p><a href="https://god.gw.postman.com/run-collection/20754404-ab4b398a-f906-4431-a17c-2f6673f0b8e8?action=collection%2Ffork&collection-url=entityId%3D20754404-ab4b398a-f906-4431-a17c-2f6673f0b8e8%26entityType%3Dcollection%26workspaceId%3D5e6fb31b-587b-4258-b215-4dccaae38a38"><div style="max-width:123px"><style data-emotion-css="v3memn">.css-v3memn{display:block;max-width:100%;overflow:hidden;position:relative;box-sizing:border-box;margin-top:0;margin-left:0;margin-right:0;margin-bottom:10px;}</style><div class="css-v3memn"><style data-emotion-css="sa8835">.css-sa8835{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(30 / 123 * 100%);}</style><div class="css-sa8835"><style data-emotion-css="5r33xa">.css-5r33xa{position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;}</style><img alt="Run in Postman" src="https://run.pstmn.io/button.svg" decoding="async" class="css-5r33xa"/></div></div></div></a></p><h2 class="heading css-1679d3t"><a id="agent-authorization-flows" href="#agent-authorization-flows" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#agent-authorization-flows"><span class="icon icon-link"></span></a>Agent authorization flows</a></h2><p>To find details about authorizing calls to the <a href="/docs/messaging/agent-chat-api">Agent Chat API</a> and the <a href="/docs/management/configuration-api">Configuration API</a>, please see <a href="/docs/authorization/agent-authorization">Agent Authorization</a>.</p><h2 class="heading css-1679d3t"><a id="customer-authorization-flows" href="#customer-authorization-flows" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#customer-authorization-flows"><span class="icon icon-link"></span></a>Customer authorization flows</a></h2><p>To find details about authorizing calls to the <a href="/docs/messaging/customer-chat-api">Customer Chat API</a>, please see <a href="/docs/authorization/customer-authorization">Customer Authorization</a>.</p><h2 class="heading css-1679d3t"><a id="token-limitations" href="#token-limitations" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#token-limitations"><span class="icon icon-link"></span></a>Token limitations</a></h2><ul><li><p>There's a limit of 25 access tokens per client per user account. When the limit is reached, the oldest token is automatically revoked.</p></li><li><p>There's a limit of 25 refresh tokens per client per user account. When the limit is reached, the oldest token is automaticaly revoked.</p></li><li><p>There's a limit of 3 redirects in 30 seconds to the Livechat OAuth 2.1 server per client per user account. When the limit is reached, the server redirects to the error page with the <code>too_many_redirects</code> error details.</p></li></ul><h2 class="heading css-1679d3t"><a id="redirect-uri-rules" href="#redirect-uri-rules" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#redirect-uri-rules"><span class="icon icon-link"></span></a>Redirect URI rules</a></h2><p>You can configure many comma-separated redirect URIs for your application. The redirect URI in the Authorization request is valid when it matches one of the URIs configured for your app (client) in Developer Console.</p><p>URIs are composed of several parts:</p><ul><li><strong>scheme</strong> (<code>http://</code>, <code>https://</code>) - is required and must match exactly. See examples <strong>10</strong> and <strong>11</strong> in the table below.</li><li><strong>host</strong> (<code>google.pl</code>, <code>localhost:3000</code>, ...) - a hostname or IP and an optional port; is required and must match exactly. See examples <strong>7</strong>, <strong>8</strong>, and <strong>9</strong> in the table below.</li><li><strong>path</strong> (<code>/info</code>, <code>/test</code>, ...) - the client redirect URI path must be a substring of the authorization request redirect path; path traversals are forbidden. Optional. See examples <strong>2</strong>, <strong>3</strong>, <strong>4</strong>, <strong>5</strong>, and <strong>6</strong> in the table below.</li><li><strong>query</strong> (<code>?size=20</code>, ...) - is forbidden.</li><li><strong>fragment</strong> (<code>#paragraph</code>) - is forbidden.</li></ul><h3 class="heading"><a id="examples" href="#examples" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#examples"><span class="icon icon-link"></span></a>Examples</a></h3><div class="css-q76ucn"><table><thead><tr><th></th><th>client redirect configuration</th><th>authorization redirect URI</th><th>is valid</th></tr></thead><tbody><tr><td>1</td><td><a href="http://livechat.com">http://livechat.com</a></td><td><a href="http://livechat.com">http://livechat.com</a></td><td>yes</td></tr><tr><td>2</td><td><a href="http://livechat.com">http://livechat.com</a></td><td><a href="http://livechat.com/archives">http://livechat.com/archives</a></td><td>yes</td></tr><tr><td>3</td><td><a href="http://livechat.com">http://livechat.com</a></td><td><a href="http://livechat.com/archives/../">http://livechat.com/archives/../</a></td><td>no</td></tr><tr><td>4</td><td><a href="http://livechat.com/archives">http://livechat.com/archives</a></td><td><a href="http://livechat.com">http://livechat.com</a></td><td>no</td></tr><tr><td>5</td><td><a href="http://livechat.com/archives">http://livechat.com/archives</a></td><td><a href="http://livechat.com/archives">http://livechat.com/archives</a></td><td>yes</td></tr><tr><td>6</td><td><a href="http://livechat.com/archives">http://livechat.com/archives</a></td><td><a href="http://livechat.com/archives/chats">http://livechat.com/archives/chats</a></td><td>yes</td></tr><tr><td>7</td><td><a href="http://localhost:3000">http://localhost:3000</a></td><td><a href="http://localhost:3000">http://localhost:3000</a></td><td>yes</td></tr><tr><td>8</td><td><a href="http://127.0.0.1:3000">http://127.0.0.1:3000</a></td><td><a href="http://127.0.0.1:3000">http://127.0.0.1:3000</a></td><td>yes</td></tr><tr><td>9</td><td><a href="http://localhost:3000">http://localhost:3000</a></td><td><a href="http://localhost:4000">http://localhost:4000</a></td><td>no</td></tr><tr><td>10</td><td><a href="https://livechat.com">https://livechat.com</a></td><td><a href="http://livechat.com">http://livechat.com</a></td><td>no</td></tr><tr><td>11</td><td><a href="http://livechat.com">http://livechat.com</a></td><td><a href="https://livechat.com">https://livechat.com</a></td><td>no</td></tr></tbody></table></div><h2 class="heading css-1679d3t"><a id="errors" href="#errors" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#errors"><span class="icon icon-link"></span></a>Errors</a></h2><p>All authorization errors redirect to the error page <code>https://accounts.livechat.com/ooops</code>, while authentication errors redirect to the login page <code>https://accounts.livechat.com/</code>.</p><p>Errors codes are returned in the query strings, in form of the <code>oauth_exception</code> parameter (for authorization errors) or <code>identity_exception</code> param (for authentication errors). Additional <code>exception_details</code> may be passed with detailed information.</p><p>If you're looking for answers, see <a href="/docs/authorization/faq">Authorization FAQ</a>.</p><h3 class="heading"><a id="authorization-errors" href="#authorization-errors" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#authorization-errors"><span class="icon icon-link"></span></a>Authorization errors</a></h3><h5 class="heading"><a id="invalid_request" href="#invalid_request" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#invalid_request"><span class="icon icon-link"></span></a><code>invalid_request</code></a></h5><p>The request is missing a required parameter, includes an invalid parameter value, includes a parameter more than once, or is otherwise malformed. Possible reasons:</p><ul><li>wrong HTTP method</li><li>invalid HTTP body encoding</li></ul><h5 class="heading"><a id="unauthorized_client" href="#unauthorized_client" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#unauthorized_client"><span class="icon icon-link"></span></a><code>unauthorized_client</code></a></h5><p>The client is not authorized to request a token using this method. Possible reasons:</p><ul><li>missing client ID</li><li>client ID not found</li><li>refresh token not found</li><li>invalid client secret</li><li>invalid redirect URI</li></ul><h5 class="heading"><a id="access_denied" href="#access_denied" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#access_denied"><span class="icon icon-link"></span></a><code>access_denied</code></a></h5><p>The resource owner or authorization server denied the request. Possible reasons:</p><ul><li>the requested scopes include a scope that wasn't originally granted by the resource owner</li></ul><p>Not helpful? See <style data-emotion-css="kbi7q3">.css-kbi7q3{-webkit-text-decoration:none;text-decoration:none;}.css-kbi7q3 svg{vertical-align:middle;margin-left:2px;margin-right:4px;color:#4284F5;}.css-kbi7q3 code{color:#4284F5;}.css-kbi7q3:hover,.css-kbi7q3:active{-webkit-text-decoration:none;text-decoration:none;}.css-kbi7q3:hover code,.css-kbi7q3:active code{color:#4284F5;-webkit-text-decoration:underline;text-decoration:underline;}</style><a href="/docs/authorization/authorizing-api-calls#access_denied-1" class="css-kbi7q3"><code>access_denied</code></a> in <strong>Authentication</strong> errors.</p><h5 class="heading"><a id="unsupported_response_type" href="#unsupported_response_type" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#unsupported_response_type"><span class="icon icon-link"></span></a><code>unsupported_response_type</code></a></h5><p>The authorization server does not support obtaining a token using this method. Possible reasons:</p><ul><li>response type is not <code>code</code> or <code>token</code></li></ul><h5 class="heading"><a id="invalid_scope" href="#invalid_scope" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#invalid_scope"><span class="icon icon-link"></span></a><code>invalid_scope</code></a></h5><p>The requested scope is invalid, insufficient, unknown or malformed. Possible reasons:</p><ul><li>scope not found</li><li>scope name not found</li><li>an app requires the <code>administrator</code> scopes, but instead, an <code>agent</code> user was logged in</li></ul><h5 class="heading"><a id="server_error" href="#server_error" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#server_error"><span class="icon icon-link"></span></a><code>server_error</code></a></h5><p>The authorization server encountered an unexpected condition that prevented it from fulfilling the request. Possible reasons:</p><ul><li>server down</li><li>server storage down</li></ul><p>Not helpful? See <a href="/docs/authorization/authorizing-api-calls#server_error-1" class="css-kbi7q3"><code>server_error</code></a> in <strong>Authentication</strong> errors.</p><h5 class="heading"><a id="temporarily_unavailable" href="#temporarily_unavailable" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#temporarily_unavailable"><span class="icon icon-link"></span></a><code>temporarily_unavailable</code></a></h5><p>The authorization server is currently unable to handle the request due to a temporary overloading or maintenance of the server. Currently not used.</p><h5 class="heading"><a id="unsupported_grant_type" href="#unsupported_grant_type" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#unsupported_grant_type"><span class="icon icon-link"></span></a><code>unsupported_grant_type</code></a></h5><p>The authorization grant type is not supported by the authorization server.</p><ul><li>using disabled authorization grant type, for example client credentials grant; <a target="_blank" rel="noopener noreferrer" href="https://tools.ietf.org/html/rfc6749#section-4.4">read more...</a></li></ul><h5 class="heading"><a id="invalid_grant" href="#invalid_grant" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#invalid_grant"><span class="icon icon-link"></span></a><code>invalid_grant</code></a></h5><p>The provided authorization grant (e.g., authorization code, resource owner credentials) or refresh token is invalid, expired, revoked, does not match the redirection URI used in the authorization request, or was issued to another client. Possible reasons:</p><ul><li>refresh token expired</li><li>access token expired</li></ul><h5 class="heading"><a id="invalid_client" href="#invalid_client" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#invalid_client"><span class="icon icon-link"></span></a><code>invalid_client</code></a></h5><p>Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). Possible reasons:</p><ul><li>using refresh token with wrong client id</li></ul><h5 class="heading"><a id="missing_grant" href="#missing_grant" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#missing_grant"><span class="icon icon-link"></span></a><code>missing_grant</code></a></h5><p>The client is missing granted rights. Possible reasons:</p><ul><li>grants were rejected</li><li>grants were never given</li><li>client changed required grants</li></ul><h4 class="heading"><a id="exception-details" href="#exception-details" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#exception-details"><span class="icon icon-link"></span></a>Exception details</a></h4><p><code>client_id_not_found</code> - wrong client ID, client id does not exists</p><p><code>redirect_uri_not_set</code> - client misconfiguration, the client has not set a redirect URI</p><p><code>invalid_redirect_uri</code> - redirect URI is not one of the client's allowed redirects</p><p><code>too_many_redirects</code> - the server has detected a redirect loop; the client shouldn't redirect too many times</p><h3 class="heading"><a id="authentication-errors" href="#authentication-errors" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#authentication-errors"><span class="icon icon-link"></span></a>Authentication errors</a></h3><h5 class="heading"><a id="invalid_request-1" href="#invalid_request-1" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#invalid_request-1"><span class="icon icon-link"></span></a><code>invalid_request</code></a></h5><p>The request is missing a required parameter, includes an invalid parameter value, includes a parameter more than once, or is otherwise malformed.</p><p>Not helpful? See <a href="/docs/authorization/authorizing-api-calls#invalid_request" class="css-kbi7q3"><code>invalid_request</code></a> in <strong>Authorization</strong> errors.</p><h5 class="heading"><a id="unauthorized" href="#unauthorized" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#unauthorized"><span class="icon icon-link"></span></a><code>unauthorized</code></a></h5><p>The request is valid, but identity data is wrong or identity does not exists. If identity id is known, it's added to querystring as <code>entity_id</code>.</p><h5 class="heading"><a id="server_error-1" href="#server_error-1" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#server_error-1"><span class="icon icon-link"></span></a><code>server_error</code></a></h5><p>The server encountered an unexpected condition that prevented it from determining identity.</p><p>Not helpful? See <a href="/docs/authorization/authorizing-api-calls#server_error" class="css-kbi7q3"><code>server_error</code></a> in <strong>Authorization</strong> errors.</p><h5 class="heading"><a id="access_denied-1" href="#access_denied-1" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#access_denied-1"><span class="icon icon-link"></span></a><code>access_denied</code></a></h5><p>The identity is known, but access is denied because of business reasons. For example, identity can be banned or have the wrong account version, etc.</p><p>Not helpful? See <a href="/docs/authorization/authorizing-api-calls#access_denied" class="css-kbi7q3"><code>access_denied</code></a> in <strong>Authorization</strong> errors.</p><h5 class="heading"><a id="identity_lost" href="#identity_lost" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#identity_lost"><span class="icon icon-link"></span></a><code>identity_lost</code></a></h5><p>The identity was removed due logout, password reset, remote logout, etc.</p><h5 class="heading"><a id="credentials_login_disabled" href="#credentials_login_disabled" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#credentials_login_disabled"><span class="icon icon-link"></span></a><code>credentials_login_disabled</code></a></h5><p>Identity has disabled credentials login strategy. Identity should be verified with other stategies like Google Oauth or SAML.</p><h2 class="heading css-1679d3t"><a id="contact-us" href="#contact-us" class="reference css-180507a"><a href="/docs/authorization/authorizing-api-calls#contact-us"><span class="icon icon-link"></span></a>Contact us</a></h2><p>If you have questions, see <a href="/docs/authorization/faq">Authorization FAQ</a> or contact us at <strong><a href="mailto:developers@text.com">developers@text.com</a></strong>.</p><style data-emotion-css="1fsewzh">.css-1fsewzh{margin-top:50px;}.css-1fsewzh > label{margin:0 0 5px 0;}.css-1fsewzh label + div{-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;}</style></article></div><p>...</p></div><style 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