Lenovo Premier Support | Lenovo Tech Today Romania

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layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-none lbbc-pad-btm-none lbbc-swd-none lbbc-row-full-bleed lbbc-row-non-constrained lbbc-non-center-content lbbc-non-top-content lbbc-2col-mobile-normal lbbc-bg-color-none lbbc-bg-image-none lbbc-bg-linear-gradient-none lbbc-bg-gradient-none lbbc-bg-gradient-pos-none lbbc-bg-gradient-pos-sm-none"> <div class="inner"> <div class="layout__region layout__region--content"> </div> </div> </div> <div id="header-smarter" class="layout layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-none lbbc-pad-btm-none lbbc-swd-none lbbc-row-full-bleed lbbc-row-non-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal lbbc-bg-color-none lbbc-bg-image-none lbbc-bg-linear-gradient-none lbbc-bg-gradient-none lbbc-bg-gradient-pos-none lbbc-bg-gradient-pos-sm-none"> <div class="inner"> <div class="layout__region layout__region--content"> <section class="block--type--header header-layout-fifty-fifty text-color-white logo-placement-bottom-right block block-layout-builder block-inline-blockheader header-419857 clearfix"> <div class="inner"> <link rel="preload" as="image" href="/sites/default/files/styles/original/public/2023-07/img-16_9%402x.jpg.webp?itok=GVsf-Y3L" media="(max-width: 991px)" fetchpriority="high"> <link rel="preload" as="image" href="/sites/default/files/styles/original/public/2023-11/img-header%402x.jpg.webp?itok=0KpLS7WL" media="(min-width: 992px)" fetchpriority="high"> <style> .header-419857 .header-right { background-image: url('/sites/default/files/styles/original/public/2023-07/img-16_9%402x.jpg.webp?itok=GVsf-Y3L'); } @media screen and (min-width: 992px) { .header-419857 .header-right { background-image: url('/sites/default/files/styles/original/public/2023-11/img-header%402x.jpg.webp?itok=0KpLS7WL'); } } </style> <div class="header-container"> <div class="header-text alpha-deep-purple-letter-l"> <div class="header-left"> <div class="header-content align-middle fifty-fifty"> <div class="header-solutions-logo"> <div class="field field--name-field-solutions-logo field--type-entity-reference field--label-hidden field--item"> <img src="/sites/default/files/2023-11/logo-len-premier-support.svg" alt="Lenovo Premier Support" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="header-title"> <div class="field field--name-field-title field--type-string field--label-hidden field--item">Smarter gives you a partner in IT</div> </div> <div class="header-sub-title"> <div class="field field--name-field-sub-title field--type-string field--label-hidden field--item">Join the ranks of Lenovo customers who have transformed their IT support experience with Premier Support.</div> </div> <div class="header-cta"> </div> </div> </div> <div class="header-right"> <div class="header-logos"> </div> <div> </div> </div> </div> </section> </div> </div> </div> <div><div class="layout layout--parent lbbc-bg-yes lbbc-bg-color-white lbbc-bg-image-none lbbc-bg-linear-gradient-none lbbc-bg-gradient-none lbbc-bg-gradient-pos-none lbbc-bg-gradient-pos-sm-none lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-sm lbbc-pad-btm-none lbbc-swd-none lbbc-row-full-bleed lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="lbbc-section-gradient"></div> <div class="inner"> <div id="section-temp-2059025234" class="layout layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-sm lbbc-pad-btm-none lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="inner"> <div > </div> </div> </div> <div id="section-temp-1835826851" class="layout layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-xx lbbc-pad-btm-xx lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="inner"> <div class="layout__region layout__region--content"> <section class="block--type--text-with-cta block block-layout-builder block-inline-blocktext-with-cta clearfix"> <div class="inner"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h3 style="max-width: 936px;"><span class="lenovo-black-inline-text">Maximum uptime, minimal hassle.</span></h3> <p style="max-width: 936px;"><span class="lenovo-black-inline-text"><span class="body-text-20">Minimize downtime and disruptions with our human-centric approach to IT support.</span></span></p> <p style="max-width: 945px;"><span class="lenovo-black-inline-text"><span class="body-text-20">Driving digital transformation is becoming increasingly difficult. With hybrid workers requiring more support, and IT resources sucked into routine maintenance and repair tasks, there is little to no time left for innovation.</span></span></p> </div> <div class="field field--name-field-cta-items field--type-entity-reference-revisions field--label-hidden cta-alignment--left field--items"> <div class="field field--name-field-cta-items field--type-entity-reference-revisions field--label-hidden cta-alignment--left field--item"> <section class="block--type--cta block block-block-content block-block-contenta24887c9-6b73-4c44-abaf-8bd746a956bb clearfix"> <div class="inner"> <a href="/sites/default/files/2023-11/premier-support-brochure-ww-en-pdf.pdf" class="btn-cta-button primary blue" target="_blank">Download brochure</a> </div> </section> </div> </div> </div> </section> </div> </div> </div> <div id="section-temp-870239166" class="layout layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-none lbbc-pad-btm-md lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="inner"> <div > </div> </div> </div> </div> </div> </div><div><div class="layout layout--parent lbbc-bg-yes lbbc-bg-color-neutral-grey lbbc-bg-image-none lbbc-bg-linear-gradient-none lbbc-bg-gradient-none lbbc-bg-gradient-pos-none lbbc-bg-gradient-pos-sm-none lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-sm lbbc-pad-btm-none lbbc-swd-none lbbc-row-full-bleed lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="lbbc-section-gradient"></div> <div class="inner"> <div id="section-temp-654503820" class="layout layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-sm lbbc-pad-btm-none lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="inner"> <div > </div> </div> </div> <div class="layout layout--twocol-section layout--twocol-section--50-50 layout--twocol lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-xx lbbc-pad-btm-xx lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal" id="section-temp-1745207729"> <div class="inner"> <div class="layout__region layout__region--first"> <section class="block--type--text-with-cta block block-layout-builder block-inline-blocktext-with-cta clearfix"> <div class="inner"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h2>Free up your IT teams. Empower your end users.</h2> <p><span class="lenovo-black-inline-text">Let’s face it, IT support can be a colossal time suck for your end-users. Typically, over 3 hours of lost time<sup>1</sup>.</span></p> <p><span class="lenovo-black-inline-text">And it doesn’t end there – that usually means there’s a huge drain on your IT resources. With Lenovo as your trusted partner, you’ll be able to plan and assign resource to your strategic IT projects with confidence.</span></p> </div> <div class="field field--name-field-cta-items field--type-entity-reference-revisions field--label-hidden cta-alignment--left field--items"> <div class="field field--name-field-cta-items field--type-entity-reference-revisions field--label-hidden cta-alignment--left field--item"> <section class="block--type--cta block block-block-content block-block-contentaf112917-86f7-4d34-87a6-f584fc46b21b clearfix"> <div class="inner"> <a href="/ro/en/solutions/media/24447" class="use-ajax btn-cta-button primary blue" data-modal-width="600px" data-dialog-type="modal" data-dialog-options="{"width":600,"dialogClass":""}">Watch video</a> </div> </section> </div> </div> </div> </section> </div> <div class="layout__region layout__region--second"> <section class="block--type--image block block-layout-builder block-inline-blockimage clearfix"> <div class="inner"> <div class="field field--name-field-image field--type-entity-reference field--label-hidden field--item"> <img loading="lazy" src="/sites/default/files/styles/original/public/2023-11/img-sec2%402x_3.jpg.webp?itok=W_x5gY4o" alt="sec2" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2023-11/img-sec2%402x_3.jpg.webp?itok=W_x5gY4o" class="img-responsive" /> </div> </div> </section> </div> </div> </div> <div id="section-temp-721441151" class="layout layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-none lbbc-pad-btm-md lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="inner"> <div > </div> </div> </div> </div> </div> </div><div><div class="layout layout--parent lbbc-bg-yes lbbc-bg-color-pale-blue-2 lbbc-bg-image-none lbbc-bg-linear-gradient-none lbbc-bg-gradient-none lbbc-bg-gradient-pos-none lbbc-bg-gradient-pos-sm-none lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-xl lbbc-pad-btm-md lbbc-swd-none lbbc-row-full-bleed lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="lbbc-section-gradient"></div> <div class="inner"> <div id="premier-support-center" class="layout layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-xl lbbc-pad-btm-md lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="inner"> <div class="layout__region layout__region--content"> <section class="block--type--text-with-cta block block-layout-builder block-inline-blocktext-with-cta clearfix"> <div class="inner"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h2 class="text-align-center"><span class="lenovo-black-inline-text">Your Premier Support Center</span></h2> </div> </div> </section> </div> </div> </div> <div class="layout layout--threecol-section layout--threecol-section--33-34-33 layout--threecol lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-none lbbc-pad-btm-md lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-top-content lbbc-flex-center lbbc-2col-mobile-normal" id="premier-support-center-1"> <div class="inner"> <div class="layout__region layout__region--first"> <section class="block--type--card-icon block block-layout-builder block-inline-blockcard-icon center clearfix"> <div class="inner"> <div class="icon icon-lb"> <div class="field field--name-field-image field--type-entity-reference field--label-hidden field--item"> <img src="/sites/default/files/2023-07/icon-helpdesk.svg" alt="helpdesk" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="title"> </div> <div data-mh="card-icon-desc" class="description"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><style>@media screen and (max-width: 640px) { #premier-support-center-1 .block-inline-blockcard-icon .link { margin-top: 0px; } #premier-support-center-1 .block-inline-blockcard-icon { text-align: center; margin-bottom: 40px; } .page-node-type-layout-builder .lbbc-pad-btm-md #premier-support-center-1 { padding-bottom: 0px!important; } </style> <p class="text-align-center" style="max-width: 360px; margin: 15px auto 0;"><span class="lenovo-black-inline-text">Advanced technical support 24x7x365 in more than 100 markets</span></p> </div> </div> <div class="link"> </div> </div> </section> </div> <div class="layout__region layout__region--second"> <section class="block--type--card-icon block block-layout-builder block-inline-blockcard-icon center clearfix"> <div class="inner"> <div class="icon icon-lb"> <div class="field field--name-field-image field--type-entity-reference field--label-hidden field--item"> <img src="/sites/default/files/2023-07/icon-alliances.svg" alt="alliances" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="title"> </div> <div data-mh="card-icon-desc" class="description"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p class="text-align-center" style="max-width: 360px; margin: 15px auto 0;"><span class="lenovo-black-inline-text">Technical Account Managers for escalation management</span></p> </div> </div> <div class="link"> </div> </div> </section> </div> <div class="layout__region layout__region--third"> <section class="block--type--card-icon block block-layout-builder block-inline-blockcard-icon center clearfix"> <div class="inner"> <div class="icon icon-lb"> <div class="field field--name-field-image field--type-entity-reference field--label-hidden field--item"> <img src="/sites/default/files/2023-07/icon-fully-intergrated.svg" alt="fully-intergrated" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="title"> </div> <div data-mh="card-icon-desc" class="description"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p class="text-align-center" style="max-width: 360px; margin: 15px auto 0;"><span class="lenovo-black-inline-text">Premier Asset Tag option for inventory management and Premier contact center information</span></p> </div> </div> <div class="link"> </div> </div> </section> </div> </div> </div> <div class="layout layout--threecol-section layout--threecol-section--33-34-33 layout--threecol lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-none lbbc-pad-btm-xl lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-top-content lbbc-flex-center lbbc-2col-mobile-normal" id="premier-support-center-2"> <div class="inner"> <div class="layout__region layout__region--first"> <section class="block--type--card-icon block block-layout-builder block-inline-blockcard-icon center clearfix"> <div class="inner"> <div class="icon icon-lb"> <div class="field field--name-field-image field--type-entity-reference field--label-hidden field--item"> <img src="/sites/default/files/2023-07/icon-business-applications.svg" alt="business-applications" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="title"> </div> <div data-mh="card-icon-desc" class="description"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><style>@media screen and (max-width: 640px) { #premier-support-center-2 .block-inline-blockcard-icon .link { margin-top: 0px; } #premier-support-center-2 .block-inline-blockcard-icon { text-align: center; margin-bottom: 40px; } } </style> <p class="text-align-center" style="max-width: 360px; margin: 15px auto 0;"><span class="lenovo-black-inline-text">Comprehensive hardware and original equipment manufacturer (OEM) software support</span></p> </div> </div> <div class="link"> </div> </div> </section> </div> <div class="layout__region layout__region--second"> <section class="block--type--card-icon block block-layout-builder block-inline-blockcard-icon center clearfix"> <div class="inner"> <div class="icon icon-lb"> <div class="field field--name-field-image field--type-entity-reference field--label-hidden field--item"> <img src="/sites/default/files/2023-07/icon-supply constraints.svg" alt="supply constraints" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="title"> </div> <div data-mh="card-icon-desc" class="description"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p class="text-align-center" style="max-width: 360px; margin: 15px auto 0;"><span class="lenovo-black-inline-text">Parts and Onsite Labor Prioritization</span></p> </div> </div> <div class="link"> </div> </div> </section> </div> <div class="layout__region layout__region--third"> <section class="block--type--card-icon block block-layout-builder block-inline-blockcard-icon center clearfix"> <div class="inner"> <div class="icon icon-lb"> <div class="field field--name-field-image field--type-entity-reference field--label-hidden field--item"> <img src="/sites/default/files/2023-07/icon-AI.svg" alt="ai" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="title"> </div> <div data-mh="card-icon-desc" class="description"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p class="text-align-center" style="max-width: 360px; margin: 15px auto 0;"><span class="lenovo-black-inline-text">Lenovo Service Connect for asset management, product support, and service case (or request) tracking</span></p> </div> </div> <div class="link"> </div> </div> </section> </div> </div> </div> </div> </div> </div><div><div class="layout layout--parent lbbc-bg-yes lbbc-bg-color-white lbbc-bg-image-none lbbc-bg-linear-gradient-none lbbc-bg-gradient-none lbbc-bg-gradient-pos-none lbbc-bg-gradient-pos-sm-none lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-xl lbbc-pad-btm-xl lbbc-swd-none lbbc-row-full-bleed lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="lbbc-section-gradient"></div> <div class="inner"> <div id="section-temp-289377684" class="layout layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-xl lbbc-pad-btm-xl lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="inner"> <div class="layout__region layout__region--content"> <section class="block--type--text-with-cta block block-layout-builder block-inline-blocktext-with-cta clearfix"> <div class="inner"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h2 class="text-align-center" style="max-width: 936px; margin-left: auto; margin-right: auto;"><span class="lenovo-black-inline-text">How do Lenovo Premier Support customers rate the service?</span></h2> <p class="text-align-center" style="max-width: 936px; margin-left: auto; margin-right: auto;"><span class="lenovo-black-inline-text">No one likes to be on-hold for IT Support – so we strive to minimize your wait. In fact, Lenovo Premier Support boasts the highest customer satisfaction ratings for wait times to reach a support technician, surpassing two competitors’ premium-level service offerings. That’s not all - 91% of customers surveyed expressed a likelihood of recommending the service to a peer.<sup>2</sup></span></p> </div> </div> </section> </div> </div> </div> <div class="layout layout--threecol-section layout--threecol-section--33-34-33 layout--threecol lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-none lbbc-pad-btm-xl lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-top-content lbbc-flex-center lbbc-2col-mobile-normal" id="section-temp-1702804914"> <div class="inner"> <div class="layout__region layout__region--first"> <section class="block--type--text-with-cta block block-layout-builder block-inline-blocktext-with-cta clearfix"> <div class="inner"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><style>.w140 {width: 140px; font-size: 0; margin: 0 auto 24px; line-height: 0;} .w140 img {width: 140px;} @media screen and (max-width: 640px) { .mb48 {margin-bottom: 48px !important;} } 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service<sup>2</sup></span></span></p> </div> </div> </section> </div> <div class="layout__region layout__region--second"> <section class="block--type--text-with-cta block block-layout-builder block-inline-blocktext-with-cta clearfix"> <div class="inner"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><style>.w140 {width: 140px; font-size: 0; margin: 0 auto 24px;} .w140 img {width: 140px;} </style> <div class="w140"><svg height="140" viewBox="0 0 140.5 140" width="140.5"> <g data-name="img-graph-91p"> <g data-name="Ellipse 73" style="stroke:#f0c7bf;stroke-width:10px;fill:none" transform="translate(.5)"> <circle cx="70" cy="70" r="70" style="stroke:none" /> <circle cx="70" cy="70" r="65" style="fill:none" /> </g> <g data-name="Path 31425" style="stroke-dasharray:400 500;fill:none"> <path d="M70 0A70 70 0 1 1 0 70 70 70 0 0 1 70 0z" style="stroke:none" /> <path d="M70 0c38.66 0 70 31.34 70 70s-31.34 70-70 70S0 108.66 0 70V69.823a2.25 2.25 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4.165a13.1 13.1 0 0 0 6.79 1.68c7.42 0 12.5-4.725 12.5-13.195 0-7.915-4.165-12.15-10.955-12.15zm.42 11.55c-2.52 0-4.165-1.435-4.165-3.675s1.68-3.64 4.1-3.64c2.695 0 4.27 1.54 4.27 3.64 0 2.135-1.72 3.675-4.205 3.675zM39.08 9.5v4.55h4.9V34h5.67V9.5zm19.46 13.23c3.57 0 6.055-2.59 6.055-6.755S62.11 9.22 58.54 9.22s-6.09 2.625-6.09 6.755 2.52 6.755 6.09 6.755zM56.405 34h4.165L77.3 9.5h-4.165zm2.135-14.14c-1.505 0-2.555-1.3-2.555-3.885s1.05-3.885 2.555-3.885c1.54 0 2.555 1.26 2.555 3.885S60.08 19.86 58.54 19.86zm16.625 14.42c3.57 0 6.09-2.625 6.09-6.755s-2.52-6.755-6.09-6.755c-3.535 0-6.055 2.625-6.055 6.755s2.52 6.755 6.055 6.755zm0-2.87c-1.5 0-2.555-1.26-2.555-3.885s1.05-3.885 2.555-3.885c1.54 0 2.555 1.3 2.555 3.885s-1.015 3.885-2.555 3.885z" style="fill:#1e0013" transform="translate(20 49)" /> </svg></div> <p class="text-align-center" style="margin: 0 auto; max-width: 360px;"><span class="lenovo-black-inline-text"><span class="body-text-20">of Premier Support customers surveyed expressed a likelihood of recommending the service to a peer</span></span></p> </div> </div> </section> </div> </div> </div> </div> </div> </div><div><div class="layout layout--parent lbbc-bg-yes lbbc-bg-color-neutral-grey lbbc-bg-image-none lbbc-bg-linear-gradient-none lbbc-bg-gradient-none lbbc-bg-gradient-pos-none lbbc-bg-gradient-pos-sm-none lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-xl lbbc-pad-btm-lg lbbc-swd-none lbbc-row-full-bleed lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="lbbc-section-gradient"></div> <div class="inner"> <div id="section-temp-1980236408" class="layout layout--onecol layout--onecol-section lbbc-margin-top-none lbbc-margin-btm-none lbbc-pad-top-xl lbbc-pad-btm-lg lbbc-swd-none lbbc-row-full-bleed lbbc-row-constrained lbbc-center-content lbbc-non-top-content lbbc-2col-mobile-normal"> <div class="inner"> <div class="layout__region layout__region--content"> <section class="block--type--text-with-cta block block-layout-builder block-inline-blocktext-with-cta clearfix"> <div class="inner"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><style>.table1129 p { margin: 0 !important; } .smbold { font-family: "Montserrat-SemiBold",Helvetica,Arial,sans-serif !important; } .mdbold { font-family: "Montserrat-medium",Helvetica,Arial,sans-serif !important; } .justify-center { justify-content: center !important; } .table1129 { margin: 40px auto; width: 100%; max-width: 1129px; } .table1129-row { width: 100%; display: grid; grid-template-columns: 1fr 242px 200px 212px; gap: 9px; position: relative; } .table1129-row:before { content: ""; display: block; width: 100%; height: 1px; background: #000; position: absolute; bottom: 0; left: 0; } .table1129-head { display: flex; align-items: center; padding: 22px 0; position: relative; z-index: 1; } .table1129-head-2, .table1129-head-3, .table1129-head-4 { padding: 22px; text-align: center; } .table1129-head-2 { background: #871c23; } .table1129-head-3 { background: #7a126b; } .table1129-head-4 { background: #294e95; } .table1129-td { padding: 15px 0; position: relative; z-index: 1; min-height: 103px; display: flex; align-items: center; } .table1129-td-2 { border-left: 3px solid #871c23; border-right: 3px solid #871c23; } .table1129-td-3 { border-left: 3px solid #7a126b; border-right: 3px solid #7a126b; } .table1129-td-4 { border-left: 3px solid #294e95; border-right: 3px solid #294e95; } .table1129-td-2-last { border-bottom: 3px solid #871c23; } .table1129-td-3-last { border-bottom: 3px solid #7a126b; } .table1129-td-4-last { border-bottom: 3px solid #294e95; } @media only screen and (max-width: 890px) { .table1129-row { grid-template-columns: 1fr repeat(3, 60px); gap: 9px; position: relative; } .table1129-hide { display: none; } .table1129-head { height: 140px; padding: 0; } .table1129-head-2 p, .table1129-head-3 p, .table1129-head-4 p { transform: rotate(-90deg); width: 140px; transform-origin: 0 0; position: absolute; top: 100%; left: 0; height: 60px; display: flex; align-items: center; padding: 0 20px; } .table1129-head-2 p span, .table1129-head-3 p span, .table1129-head-4 p span { font-size: 12px !important; line-height: 18px !important; } .table1129-td { min-height: auto; } .table1129-td p { line-height: 1 !important; } .table1129-td p span { font-size: 12px !important; line-height: 16px !important; } } </style> <h2 class="text-align-center" style="max-width: 936px; margin: 0 auto 24px;"><span class="lenovo-black-inline-text">Tech support with the Premier difference</span></h2> <p class="text-align-center" style="max-width: 936px; margin: 0 auto;"><span class="lenovo-black-inline-text body-text-20">Your end-users and IT team expect fast, seamless, and expert support. Premier Support provides the consistency, accountability and visibility they need. Minimize device downtime and maximize productivity with parts prioritization and next business day labor.</span></p> <div class="table1129"> <div class="table1129-row"> <div class="table1129-head"> <p class="table1129-hide"><span class="lenovo-black-inline-text body-text-20 smbold">Your Premier Support Center</span></p> </div> <div class="table1129-head table1129-head-2"> <p><span class="white-inline-text body-text-20 smbold">Lenovo Basic Depot Support</span></p> </div> <div class="table1129-head table1129-head-3"> <p><span class="white-inline-text body-text-20 smbold">Lenovo Basic Onsite Support</span></p> </div> <div class="table1129-head table1129-head-4"> <p><span class="white-inline-text body-text-20 smbold">Lenovo Premier Support</span></p> </div> </div> <div class="table1129-row"> <div class="table1129-td"> <p><span class="lenovo-black-inline-text mdbold">Break/fix support for broken machines</span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p><span class="lenovo-black-inline-text mdbold">Advanced technical support available 24 x 7 x 365</span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p><span class="lenovo-black-inline-text mdbold">Direct access to Support Technicians</span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p style="max-width: 400px;"><span class="lenovo-black-inline-text mdbold">Comprehensive hardware and OEM software support<sup>3</sup></span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p style="max-width: 400px;"><span class="lenovo-black-inline-text mdbold">Technical Account Manager for escalation management</span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p style="max-width: 400px;"><span class="lenovo-black-inline-text mdbold">NBD onsite labor<sup>4</sup></span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p style="max-width: 400px;"><span class="lenovo-black-inline-text mdbold">Parts prioritization<sup>4</sup></span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p style="max-width: 300px;"><span class="lenovo-black-inline-text mdbold">Standard reporting available (service level, repeats, in/out warranty, etc.)</span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p style="max-width: 400px;"><span class="lenovo-black-inline-text mdbold">Lenovo Service Connect for asset management, product support, and service case (or request) tracking</span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p style="max-width: 430px;"><span class="lenovo-black-inline-text mdbold">Premier Asset Tag option for inventory management and Premier contact center information</span></p> </div> <div class="table1129-td table1129-td-2 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> <div class="table1129-row"> <div class="table1129-td"> <p style="max-width: 430px;"><span class="lenovo-black-inline-text mdbold">Coverage for consumer products sold to commercial customers</span></p> </div> <div class="table1129-td table1129-td-2 table1129-td-2-last justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-3 table1129-td-3-last justify-center"><svg height="16" viewBox="0 0 16 16" width="16"><path d="M16.408-.8 9.54-9.074l6.379-7.726h-2.058l-5.4 6.537L3.032-16.8H.845L7.25-9.029.408-.8h2.186l5.788-7.04L14.2-.8z" style="fill:#1e0013" transform="translate(-.408 16.8)" /></svg></div> <div class="table1129-td table1129-td-4 table1129-td-4-last justify-center"><svg height="16.018" viewBox="0 0 18.111 16.018" width="18.111"><path d="m-189.772 144.483-10.03 13.34-5.494-7-1.284 1.007 6.806 8.668 11.208-14.908.1-.131z" style="fill:#1e0013" transform="translate(206.58 -144.483)" /></svg></div> </div> </div> </div> <div class="field field--name-field-cta-items field--type-entity-reference-revisions 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The study evaluated customer experience at companies with at least 100 employees where Lenovo Premier Support or a competitor’s premium level support offering was used.</span></p> <p style="font-size: 14px; line-height: 24px;"><span class="lenovo-black-inline-text"><sup>3</sup>OEM software only, level 1 best effort support</span></p> <p style="font-size: 14px; line-height: 24px;"><span class="lenovo-black-inline-text"><sup>4</sup>Dependent on market, parts, and HW availability</span></p> </div> </div> </section> </div> </div> </div> </div> </article> </div> </section> </div> </div> </div> <div id="search-modal" aria-label="Search form"> <div class="search-wrapper"> <a class="close-modal" href="#" aria-label="Close search modal"> <span class="text">x</span> <span class="sr-only">Close search modal</span> </a> <form action="/ro/en/solutions/search" class="form"> <div class="form-item"> <label for="search">Search</label> <input id="search" type="text" placeholder="Search" name="search"> 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