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<!DOCTYPE html><html data-wf-domain="www.delightchat.io" data-wf-page="604f34945b1b300b5eeb6118" data-wf-site="5f68a65cd5188c058e27c898" lang="en"><head><meta charset="utf-8"/><title>DelightChat Features | All You Need For Ecommerce Support</title><meta content="Shared Team Inbox. Multiple support channels. Unlimited users. DelightChat has all the features that modern DTC brands need. Try our 90-day free trial." name="description"/><meta content="DelightChat Features | All You Need For Ecommerce Support" property="og:title"/><meta content="Shared Team Inbox. Multiple support channels. Unlimited users. DelightChat has all the features that modern DTC brands need. 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Product Demo" href="/watch-demo-video" class="link-block-product-demo ga-event w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f68a65d0932e37f9041cda9_icon-media-play.svg" loading="lazy" alt="" class="image-7"/><div class="text-block-35">Watch product demo</div></a><div class="video-lightbox-button-wrapper"><a href="#" data-event-label="Watch Demo" data-event-category="Home Page - Product Demo" class="lightbox-link ga-event w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f68a65d0932e37f9041cda9_icon-media-play.svg" loading="lazy" alt="" class="image-7"/><div class="text-block-35">Watch product demo</div><script type="application/json" class="w-json">{ "items": [ { "url": "https://www.youtube.com/watch?v=QJTghniWOKU", "originalUrl": "https://www.youtube.com/watch?v=QJTghniWOKU", "width": 940, "height": 528, "thumbnailUrl": "https://i.ytimg.com/vi/QJTghniWOKU/hqdefault.jpg", "html": "<iframe class=\"embedly-embed\" src=\"//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FQJTghniWOKU%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DQJTghniWOKU&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FQJTghniWOKU%2Fhqdefault.jpg&key=96f1f04c5f4143bcb0f2e68c87d65feb&type=text%2Fhtml&schema=youtube\" width=\"940\" height=\"528\" scrolling=\"no\" title=\"YouTube embed\" frameborder=\"0\" allow=\"autoplay; fullscreen\" allowfullscreen=\"true\"></iframe>", "type": "video" } ], "group": "" }</script></a></div></div></div></div><div id="channels" class="section"><div class="container"><div class="section-title feature-page-section-title"><h2 data-w-id="869e52ef-a6c9-082d-3f77-bbeeb68e9a16" style="opacity:0" class="section-headings-solution-pages">Support all your customers with an Omnichannel Inbox</h2></div></div><div class="container"><div class="w-layout-grid grid-thirds grid-thirds-features"><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07d4d9474f61f0222616_WhatsApp%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">WhatsApp API</h3></div><div class="feature-grid-item-text">Engage with your customers over WhatsApp, assign conversations to multiple team members, all from one single WhatsApp API number.</div><a href="https://www.delightchat.io/help-center/integrate-whatsapp-on-delightchat" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/6115fbd8f3fe098e9fe84f4e_Live%20Chat%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Live Chat</h3></div><div class="feature-grid-item-text">Talk to visitors of your website and convert them into customers by having live conversations using DelightChat's chat widget.</div><a href="https://www.delightchat.io/help-center/how-to-setup-livechat-on-delightchat" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07ba8174ab474075b9fe_Email%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Email</h3></div><div class="feature-grid-item-text">Connect all your support emails and respond to incoming queries from a single screen. Replies are sent from your own email address.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07cad1288661cb143277_Instagram%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Instagram Comments</h3></div><div class="feature-grid-item-text">Seamlessly reply to comments made by your customers on Instagram posts or ads without ever having to visit the platforms.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61091a28a94a7f1f35d32011_insta_dm_icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Instagram DMs</h3></div><div class="feature-grid-item-text">Manage all your Instagram DMs in one place, assign to your team and never miss replying to a message. You can also initiate a DM from an Instagram Comment.</div><a href="https://www.delightchat.io/help-center/how-to-integrate-instagram-with-delightchat" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07c46f89b96869aecf33_Facebook%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Facebook Comments</h3></div><div class="feature-grid-item-text">Instantly respond to customer comments on Facebook posts or ads without ever having to visit the platforms.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07d05f747a1c3b44b141_Messenger.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Facebook Messenger</h3></div><div class="feature-grid-item-text">Reply to Messenger DMs easily. You can also initiate a Messenger DM from a Facebook Comment using DelightChat.</div><a href="https://www.delightchat.io/help-center/how-to-integrate-facebook-with-delightchat" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07b0eb004483d99b2ff7_Shared%20Inbox.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Shared Team Inbox</h3></div><div class="feature-grid-item-text">Respond to your customers across all channels, keep track of tickets and ensure they are replied to, easily collaborate with your team, all from one unified screen.</div><a href="https://www.delightchat.io/feature/shared-inbox" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div></div></div></div><div id="whatsapp" class="section section-small-margins"><div class="container"><div class="section-title feature-page-section-title"><h2 data-w-id="d1e967dc-ea31-9b44-8083-8af3015f932b" style="opacity:0" class="section-headings-solution-pages">Grow your brand and revenues with WhatsApp Marketing</h2></div></div><div class="container"><div class="w-layout-grid grid-thirds grid-thirds-features"><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fa55fb5ecc25a38f861f25_whatsapp%20broadcast%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">WhatsApp Broadcasts</h3></div><div class="feature-grid-item-text">Send broadcasts to your customer lists using Official WhatsApp API. Create personalised message templates and generate 26x ROI on marketing spends. Up to 100k messages per day on top tier.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fa5685030ab322411d433f_abandoned%20cart%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Abandoned Cart Recovery</h3></div><div class="feature-grid-item-text">Recover Abandoned Carts on autopilot via WhatsApp. Write persuasive message copy and achieve high open rates thanks to WhatsApp API, leading to high recovery rates.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fa56f6a668f32a70176272_Order%20Confirmation%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Order Confirmation</h3></div><div class="feature-grid-item-text">Inform customers when they place a successful order on WhatsApp. Optional: Include an upsell coupon code for their next purchase.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fa5739cf91012272ad3a48_Order%20Tracking%20notification%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Order Tracking Notification</h3></div><div class="feature-grid-item-text">Let your customers know when their order has been shipped by sharing the tracking number and link on WhatsApp. Optional: Include an upsell coupon code for their next purchase.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fa5808e98180f665a14d72_cash%20on%20delivery%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Cash on Delivery Verification</h3></div><div class="feature-grid-item-text">Send a verification message on WhatsApp asking the customer to confirm their COD order, which helps in reducing RTOs and improving your margins.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fa5850a5efac24982d1b03_opt%20out%20from%20whatsapp%20marketing%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Manage Opt-Outs</h3></div><div class="feature-grid-item-text">We get it, some customers don't want to be contacted. Easily manage opt-out lists to ensure that your marketing messages never go to customers who don't want them.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/6109205ced613e60aaa2b2c8_analytics_icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Analytics ROI</h3></div><div class="feature-grid-item-text">Know exactly how much revenue you generate, thanks to powerful software and a deep Shopify integration that keeps track of customers who saw your messages and subsequently placed an order.</div></div></div></div></div><div id="automation" class="section section-small-margins"><div class="container"><div class="section-title feature-page-section-title"><h2 data-w-id="5da56bd4-0c3a-13a0-b36c-f85c90959ebb" style="opacity:0" class="section-headings-solution-pages">Effortlessly automate repetitive tasks & reduce tickets with self-service</h2></div></div><div class="container"><div class="w-layout-grid grid-thirds grid-thirds-features"><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c08179b0fac08fc30d4e9_Fast%20Reply%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Fast Reply</h3></div><div class="feature-grid-item-text">The Fast Reply (aka macros) feature allows you to create pre-made templates for common queries like “Where’s my order?” so that you can answer them in 2-clicks.</div><a href="http://delightchat.io/feature/fast-reply" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c081bd9474f6fbf22745f_Auto%20Respond.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Automated Replies</h3></div><div class="feature-grid-item-text">Auto-reply to common queries such as "where's my order", questions about sizing or refund policy. Setup autoresponders for new tickets and messages received outside business hours.</div><a href="https://www.delightchat.io/help-center-category/automations-for-replying" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/610a433f0f351152a1a6f207_automated%20ticket%20actions%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Automated Ticket Actions</h3></div><div class="feature-grid-item-text">Auto-assign incoming tickets, add tags such as "refund request" to a ticket based on contents of the message and more.</div><a href="https://www.delightchat.io/help-center-category/automations-for-tickets" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/610920cfaf73453b7f7c5f8d_self-service%20widget_icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Self-Service Widget</h3></div><div class="feature-grid-item-text">Enable your customers to track their order status and access tracking links without involving your team, using the self-service widget.</div><div class="div-block-13"><a href="https://www.delightchat.io/help-center/how-to-set-up-the-self-service-widget-for-my-shopify-store" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a><a href="https://app.delightchat.io/widget-demo?utm_source=website&utm_medium=featurespage" class="link-block-learn-more widget-demo-feature-page-link w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Widget Demo</div></a></div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/610920dfdbdeea1bf1de3e7d_faq%20help%20articles%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">FAQs & Help Center</h3></div><div class="feature-grid-item-text">Write all your help articles and make them easily accessible to every visitor with one click through the self-service widget.</div><a href="https://www.delightchat.io/help-center/how-to-add-faqs-and-help-center-articles" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/610a442e56e4ca709c9167f1_contact%20us%20widget%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Contact Us Widget</h3></div><div class="feature-grid-item-text">Make it easy for store visitors to contact you using a contact form or your social media handles using the contact us widget.</div></div></div></div></div><div id="shopify" class="section section-small-margins"><div class="container"><div class="section-title feature-page-section-title"><h2 data-w-id="c55d5ecc-45f9-57a7-7a83-40662157a850" style="opacity:0" class="section-headings-solution-pages">No more back & forth with deep Shopify integration</h2></div></div><div class="container"><div class="w-layout-grid grid-thirds grid-thirds-features"><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c0803ef8372d9777eaf4f_Customer%20Order%20Details.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Customer & Order Details</h3></div><div class="feature-grid-item-text">With deep Shopify integration, you can automatically find and display customer & order details such as order ID, products ordered, shipping address and more, allowing your team to have more context-driven conversations.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c0808ef83722dcb7eb5ed_Modify%20Order.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Modify Orders</h3></div><div class="feature-grid-item-text">Easily view, edit, refund, duplicate or cancel the correct order without having to leave the DelightChat dashboard.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c080d306bd71d95decfb1_Order%20Tracking.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Order Tracking Link</h3></div><div class="feature-grid-item-text">Easily share the tracking link with your customer for any order right from DelightChat’s dashboard.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c0810ff4fd04d53b4f6bc_Sell%20More%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Sell More via Shopping</h3></div><div class="feature-grid-item-text">Customer asked for product details? Easily browse through the products on your store via the Shopping tab on DelightChat and share product images, description and checkout links with in a few clicks.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fa55fb5ecc25a38f861f25_whatsapp%20broadcast%20icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">WhatsApp Marketing Automation</h3></div><div class="feature-grid-item-text">Our Shopify integration makes it possible to automatically send WhatsApp messages for Abandoned cart, Order confirmation, Order fulfilment, COD order verification and more.</div></div></div></div></div><div id="streamline" class="section section-small-margins"><div class="container"><div class="section-title feature-page-section-title"><h2 data-w-id="08e93bb8-79e3-baf2-0ac4-61d5e3beadd3" style="opacity:0" class="section-headings-solution-pages">Be more productive with simplified collaboration</h2></div></div><div class="container"><div class="w-layout-grid grid-thirds card-grid-thirds"><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07e0f2dfa63b30b1f1e8_Internal%20Comments%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Internal Comments</h3></div><div class="feature-grid-item-text">Write internal comments within a customer conversation and collaborate with your teammates to resolve a ticket without ever having to leave the dashboard.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07e497590785b098b6cc_Tags%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Tags</h3></div><div class="feature-grid-item-text">Keep track of important conversations without a hitch by labelling them as “refund”, “VIP”, “exchange”, or whatever the situation demands.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07ebf2dfa61820b1f422_Conversation%20Status%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Conversation Status</h3></div><div class="feature-grid-item-text">You can assign conversations to relevant teammates, close them when it’s resolved, archive them when there’s no activity on it or keep it unassigned if needed.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07f04ed6f482bbbf0071_Collision%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Collision Detection</h3></div><div class="feature-grid-item-text">You are always aware of who’s viewing or replying to a particular ticket thereby preventing duplicate replies.</div></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c07f4306bd71b83deb956_Reminder%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Snooze To Follow-up</h3></div><div class="feature-grid-item-text">Easily schedule a reminder to follow-up with a customer conversation. Never miss a follow-up again.</div><a href="https://www.delightchat.io/feature/snooze-reminder" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div></div></div></div><div id="more" class="section section-margin-no-top-extra-bottom"><div class="container"><div class="section-title feature-page-section-title"><h2 data-w-id="e490ad9a-4d64-f97d-9f88-58af01315517" style="opacity:0" class="section-headings-solution-pages">More features to streamline your <br/>customer service</h2></div></div><div class="container"><div class="w-layout-grid grid-thirds grid-thirds-features"><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/6109205ced613e60aaa2b2c8_analytics_icon.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Analytics & Reports</h3></div><div class="feature-grid-item-text">Learn how your team is performing in terms of first response and ticket resolution times, understand which channels have high conversation volumes, and more.</div><a href="https://www.delightchat.io/help-center/where-can-i-support-analytics-to-measure-performance" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c0821b0121d22223035e2_Manual%20Tickets%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Tickets Outside DelightChat</h3></div><div class="feature-grid-item-text">Manually create tickets to manage and resolve all customer conversations that happen outside of DelightChat.</div><a href="https://www.delightchat.io/help-center/how-to-integrate-outside-channels-on-delightchat" class="link-block-learn-more w-inline-block"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f87eac2f5fd376323b44ae7_Arrow%20right%20pink.png" loading="lazy" alt="" class="arrow-learn-more"/><div class="learn-more-link-text">Learn more</div></a></div><div class="feature-page-grid-item"><div class="feature-item-image-title"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/606c08246f89b918d2af22fa_Mobile%20Apps%20DC.png" loading="lazy" alt="" class="image-feature-grid-item"/><h3 class="h3-feature-grid-item">Mobile Apps</h3></div><div class="feature-grid-item-text">On-the-go? No worries. Manage your ecommerce store’s customer support through DelightChat’s mobile apps, available on both <a href="https://www.delightchat.io/help-center/download-delightchat-mobile-app-for-android">Android</a> and <a href="https://www.delightchat.io/help-center/does-delightchat-have-an-ios-app-yes">iOS</a> platforms.</div></div></div></div></div><div class="section bg-custom-light-yellow"><div class="container"><div class="section-title-wide"><h3 class="section-headings-solution-pages"><span class="text-span-60">1000+ customers</span> say DelightChat is <span class="text-span-59">powerful</span>, <span class="text-span-59">easy-to-use</span>, and provides <span class="text-span-59">fast support</span> 😍</h3></div><div class="w-layout-grid quotes-grid quotes-grid-thirds"><div class="w-layout-grid grid-rows"><div class="card"><div class="card-head"><div class="row row-align-center testimonial-logo-brand-name"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fcf4e9ef6fd920af5481d5_pashtush%20black%20word%20logo.png" loading="lazy" sizes="(max-width: 479px) 100vw, 101.2890625px" srcset="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fcf4e9ef6fd920af5481d5_pashtush%20black%20word%20logo-p-500.png 500w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fcf4e9ef6fd920af5481d5_pashtush%20black%20word%20logo-p-800.png 800w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fcf4e9ef6fd920af5481d5_pashtush%20black%20word%20logo-p-1080.png 1080w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fcf4e9ef6fd920af5481d5_pashtush%20black%20word%20logo-p-1600.png 1600w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fcf4e9ef6fd920af5481d5_pashtush%20black%20word%20logo-p-3200.png 3200w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/61fcf4e9ef6fd920af5481d5_pashtush%20black%20word%20logo.png 9533w" alt="" class="testimonial-image"/><div class="testimonial-brand-name">Pashtush</div></div></div><div class="card-body card-body-testimonials"><div class="text-small testimonial-text"><span class="testimonial-span-medium-weight">This app has been a game changer for our CRM.</span> We tried many solutions like interakt, zendesk , freshchat etc, to no avail. <br/>The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.</div></div></div><div class="card"><div class="card-head"><div class="row row-align-center testimonial-logo-brand-name"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/60dafa5269eb3095d6069ad2_Studio%20Y%20logo.png" loading="lazy" alt="" class="testimonial-image"/><div class="testimonial-brand-name">Studio Y</div></div></div><div class="card-body card-body-testimonials"><div class="text-small testimonial-text"><span class="testimonial-span-medium-weight">It literally took 15 minutes to be up and running</span> after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.</div></div></div><div class="card"><div class="card-head"><div class="row row-align-center testimonial-logo-brand-name"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62ab144a9902c40e635309f9_stac%20fine%20jewellery%20logo.jpg" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 767px) 23vw, 121.375px" srcset="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62ab144a9902c40e635309f9_stac%20fine%20jewellery%20logo-p-500.jpeg 500w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62ab144a9902c40e635309f9_stac%20fine%20jewellery%20logo-p-800.jpeg 800w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62ab144a9902c40e635309f9_stac%20fine%20jewellery%20logo.jpg 853w" alt="" class="testimonial-image"/><div class="testimonial-brand-name">STAC Fine Jewellery</div></div></div><div class="card-body card-body-testimonials"><div class="text-small testimonial-text"><span class="testimonial-span-medium-weight">The DelightChat team were an absolute delight</span>. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The <span class="testimonial-span-medium-weight">automated responses have reduced our transaction customer service interaction significantly</span> so that the team can now truly focus on Customer Delight.</div></div></div></div><div class="w-layout-grid grid-rows"><div class="card"><div class="card-head"><div class="row row-align-center testimonial-logo-brand-name"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/605d50f16e28793306d0f3f7_tilfi_logo_wout_bg_copy_1118x.png" loading="lazy" sizes="(max-width: 479px) 100vw, 56.5234375px" srcset="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/605d50f16e28793306d0f3f7_tilfi_logo_wout_bg_copy_1118x-p-500.png 500w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/605d50f16e28793306d0f3f7_tilfi_logo_wout_bg_copy_1118x-p-800.png 800w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/605d50f16e28793306d0f3f7_tilfi_logo_wout_bg_copy_1118x.png 1118w" alt="" class="testimonial-image"/><div class="testimonial-brand-name">Tilfi</div></div></div><div class="card-body card-body-testimonials"><div class="text-small testimonial-text">Our experience with the DelightChat team has been amazing. It is the perfect combination of a <span class="testimonial-span-medium-weight">great product, very simple and intuitive UI, and outstanding support.</span></div></div></div><div class="card"><div class="card-head"><div class="row row-align-center testimonial-logo-brand-name"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/60dafbbdb33cdc71650418c4_Fabric%20Pandit%20Logo.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 25vw, (max-width: 1919px) 26vw, 321.953125px" srcset="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/60dafbbdb33cdc71650418c4_Fabric%20Pandit%20Logo-p-500.png 500w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/60dafbbdb33cdc71650418c4_Fabric%20Pandit%20Logo-p-800.png 800w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/60dafbbdb33cdc71650418c4_Fabric%20Pandit%20Logo.png 920w" alt="" class="testimonial-image"/><div class="testimonial-brand-name">Fabric Pandit</div></div></div><div class="card-body card-body-testimonials"><div class="text-small testimonial-text"><span class="testimonial-span-medium-weight">Literally the most seamless & user friendly UI we have seen yet.</span> We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.</div></div></div><div class="card"><div class="card-head"><div class="row row-align-center testimonial-logo-brand-name"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62ab1b3f7e39c8420a40e42f_shopcurls%20logo.jpg" loading="lazy" alt="" class="testimonial-image"/><div class="testimonial-brand-name">Shop Curls</div></div></div><div class="card-body card-body-testimonials"><div class="text-small testimonial-text"><span class="testimonial-span-medium-weight">I really really love the App</span>. It has everything I was looking for and more. <span class="testimonial-span-medium-weight">The platform is clean, organized and easy to use</span>. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!</div></div></div></div><div class="w-layout-grid grid-rows"><div class="card"><div class="card-head"><div class="row row-align-center testimonial-logo-brand-name"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62aaff8f5ff399c154e366a9_ritualistic%20logo.jpg" loading="lazy" sizes="(max-width: 479px) 100vw, 64.0078125px" srcset="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62aaff8f5ff399c154e366a9_ritualistic%20logo-p-500.jpeg 500w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62aaff8f5ff399c154e366a9_ritualistic%20logo-p-800.jpeg 800w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62aaff8f5ff399c154e366a9_ritualistic%20logo.jpg 889w" alt="" class="testimonial-image"/><div class="testimonial-brand-name">Ritualistic</div></div></div><div class="card-body card-body-testimonials"><div class="text-small testimonial-text">Kudos to the team for being <span class="testimonial-span-medium-weight">super prompt in solving merchant queries</span>. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.</div></div></div><div class="card"><div class="card-head"><div class="row row-align-center testimonial-logo-brand-name"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/605d535ecfa34dc0d83e12de_sleepy%20owl%20logo.png" loading="lazy" alt="" class="testimonial-image"/><div class="testimonial-brand-name">Sleepy Owl Coffee</div></div></div><div class="card-body card-body-testimonials"><div class="text-small testimonial-text"><span class="testimonial-span-medium-weight">DelightChat has made life so much easier for us at Sleepy Owl!</span> Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.</div></div></div><div class="card"><div class="card-head"><div class="row row-align-center testimonial-logo-brand-name"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/62ab1c118140e3e955b645e3_theater.jpg" loading="lazy" alt="" class="testimonial-image"/><div class="testimonial-brand-name">Theater</div></div></div><div class="card-body card-body-testimonials"><div class="text-small testimonial-text">Our experience is nothing less than perfect. <span class="testimonial-span-medium-weight">Delightchat offers us all the features we were looking for</span>. However, the absolute best thing is that <span class="testimonial-span-medium-weight">the team is extremely proactive and agile</span>. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!</div></div></div></div></div></div></div><section id="signupform" class="section section-margin-extra section-margin-waitlist-extra"><div class="container"><div class="row row-split-content direction-reverse"><div class="content-width-medium"><h3 data-w-id="822a31bf-fe78-6134-3a74-0dfb90e5c7a9" class="waitlist-cta-heading">Ready to streamline customer support & grow your revenues?</h3><div class="sign-up-form-with-text"><div class="_2-cta-buttons-div"><a data-event-label="Sign Up" data-event-category="Landing Pages - Sign Up Free" href="/book-a-demo" class="button ga-event w-inline-block"><div class="row row-align-center"><div class="text-block-33">Schedule a live demo</div></div></a><div class="text-between-2-ctas">or</div><a data-event-label="Book a demo" data-event-category="Landing Pages - Book Demo" href="https://app.delightchat.io/signup" target="_blank" class="link-book-a-demo-cta ga-event">Sign up for free</a></div><div class="text-small text-muted text-left-align">14 day free trial • 1:1 onboarding call • Green tick</div></div></div><div data-w-id="822a31bf-fe78-6134-3a74-0dfb90e5c7b6" class="content-width-medium content-padding-waitlist-gif"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f6d74d08c3c0f8a4610cf7f_team-customer-success-illustration.png" sizes="(max-width: 479px) 100vw, (max-width: 767px) 90vw, (max-width: 991px) 506px, (max-width: 1919px) 47vw, 506px" srcset="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f6d74d08c3c0f8a4610cf7f_team-customer-success-illustration-p-500.png 500w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f6d74d08c3c0f8a4610cf7f_team-customer-success-illustration-p-800.png 800w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f6d74d08c3c0f8a4610cf7f_team-customer-success-illustration.png 1034w" alt="" class="image-5"/></div></div></div></section><div class="footer bg-gray-4"><div class="container"><div class="footer-2-header less-margin-footer"><img src="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f70155e05fc6a2b29d89167_delightchat-brand-with-logo.png" width="148" sizes="(max-width: 479px) 100vw, 148px" srcset="https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f70155e05fc6a2b29d89167_delightchat-brand-with-logo-p-500.png 500w, https://cdn.prod.website-files.com/5f68a65cd5188c058e27c898/5f70155e05fc6a2b29d89167_delightchat-brand-with-logo.png 740w" alt=""/></div><div class="footer-2-header less-margin-footer"><div class="footer-2-subscribe-text footer-dc-description">Grow your D2C brand with an omnichannel helpdesk that streamlines messages across all support channels like WhatsApp, Instagram, FB, Email & Live Chat. 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