Support | Changelly

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19.6449H38.0888C37.6323 19.6449 37.2617 19.2743 37.2617 18.8178C37.2617 18.3612 37.6323 17.9906 38.0888 17.9906H39.8788C40.3353 17.9906 40.7059 18.3612 40.7059 18.8178C40.7059 19.2743 40.3353 19.6449 39.8788 19.6449Z" fill="#394247"/><path d="M45.4635 19.6449H43.6736C43.217 19.6449 42.8464 19.2743 42.8464 18.8178C42.8464 18.3612 43.217 17.9906 43.6736 17.9906H45.4635C45.92 17.9906 46.2906 18.3612 46.2906 18.8178C46.2906 19.2743 45.92 19.6449 45.4635 19.6449Z" fill="#394247"/><path d="M45.4634 24.3849H43.1144C42.6578 24.3849 42.2872 24.0143 42.2872 23.5578C42.2872 23.1012 42.6578 22.7306 43.1144 22.7306H45.4634C45.92 22.7306 46.2905 23.1012 46.2905 23.5578C46.2905 24.0143 45.92 24.3849 45.4634 24.3849Z" fill="#394247"/><path d="M39.0825 24.3849H30.8586C30.402 24.3849 30.0315 24.0143 30.0315 23.5578C30.0315 23.1012 30.402 22.7306 30.8586 22.7306H39.0825C39.5391 22.7306 39.9096 23.1012 39.9096 23.5578C39.9096 24.0143 39.5402 24.3849 39.0825 24.3849Z" fill="#394247"/><path d="M26.6236 24.3849H24.8337C24.3771 24.3849 24.0066 24.0143 24.0066 23.5578C24.0066 23.1012 24.3771 22.7306 24.8337 22.7306H26.6236C27.0802 22.7306 27.4508 23.1012 27.4508 23.5578C27.4508 24.0143 27.0802 24.3849 26.6236 24.3849Z" fill="#394247"/><path d="M21.0388 24.3849H19.2489C18.7923 24.3849 18.4218 24.0143 18.4218 23.5578C18.4218 23.1012 18.7923 22.7306 19.2489 22.7306H21.0388C21.4954 22.7306 21.8659 23.1012 21.8659 23.5578C21.8659 24.0143 21.4965 24.3849 21.0388 24.3849Z" fill="#394247"/></svg> </div> <h4 class="custom-block__title">API for developers</h4> </a> </li> </ul> </div> <div class="category-list"> <ul> <li> <a href="https://support.changelly.com/support/solutions/14000073333"> Getting started </a> </li> <li> <a href="https://support.changelly.com/support/solutions/14000073329"> Troubleshooting </a> </li> <li> <a href="https://support.changelly.com/support/solutions/14000073331"> Partnership </a> </li> <li> <a href="https://support.changelly.com/support/solutions/14000073346"> Wallets </a> </li> <li> <a href="https://support.changelly.com/support/solutions/14000073359"> Healthy Tips </a> </li> <li> <a href="https://support.changelly.com/support/solutions/14000073816"> Crypto-definitions </a> </li> </ul> </div> <section class="main content rounded-6 min-height-on-desktop fc-portal-solution-home" id="solutions-index-home"> <h1 class="heading">Knowledge base</h1> <div class="cs-s"> <h3 class="heading"><a href="/en/support/solutions/14000073333">Getting started</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119543" title="About Changelly"> About Changelly <span class='item-count'>5</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086000-what-is-changelly-">What is Changelly?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086001-why-should-i-choose-changelly-">Why should I choose Changelly?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086004-how-does-changelly-work-">How does Changelly work?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086009-can-i-buy-crypto-with-usd-on-changelly-">Can I buy crypto with USD on Changelly?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000132493-what-is-an-exchange-rate-">What is an exchange rate?</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000125439" title="Managing my exchange"> Managing my exchange <span class='item-count'>8</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000113699-how-do-i-get-a-crypto-wallet-">How do I get a crypto wallet?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000113700-how-do-i-set-up-an-account-with-changelly-">How do I set up an account with Changelly?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000113701-how-can-i-be-sure-it-is-secure-">How can I be sure it is secure?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000113702-how-do-i-exchange-coins-">How do I exchange coins?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000113703-what-is-the-difference-between-fixed-and-float-rates-">What is the difference between fixed and float rates?</a> </div> </li> </ul><a href="/en/support/solutions/folders/14000125439" class="see-more">See all 8 articles</a> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/en/support/solutions/14000073329">Troubleshooting</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119541" title="My Transaction"> My Transaction <span class='item-count'>12</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000085990-my-transaction-is-stuck">My transaction is stuck</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086385-the-amount-is-too-low-">The amount is too low </a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086501-sorry-payment-was-not-received">Sorry, payment was not received</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086508-still-didn-t-get-my-refund">Still didn't get my refund</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000118391-rate-drops">Rate drops</a> </div> </li> </ul><a href="/en/support/solutions/folders/14000119541" class="see-more">See all 12 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119626" title="My Wallet"> My Wallet <span class='item-count'>4</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086379-my-wallet-address-is-recognized-as-invalid">My wallet address is recognized as invalid</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086380-what-does-not-yet-redeemed-mean">What does ‘Not yet redeemed?’ mean</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086383-i-sent-my-abc-coins-to-a-non-abc-wallet">I sent my ABC coins to a non-ABC wallet</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000099409-eth-contract-addresses">ETH contract addresses</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119627" title="Other"> Other <span class='item-count'>12</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086384-customer-service-doesn-t-reply">Customer service doesn't reply</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086502-can-t-log-in">Can't log in</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086503-can-t-enable-disable-2-fa">Can’t enable / disable 2-FA</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086505-didn-t-receive-recovery-password-email">Didn't receive recovery password email</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086506-server-error">Server error</a> </div> </li> </ul><a href="/en/support/solutions/folders/14000119627" class="see-more">See all 12 articles</a> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/en/support/solutions/14000073330">Currencies listed</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119990" title="Bitcoin and its Forks"> Bitcoin and its Forks <span class='item-count'>0</span></a> </div> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119991" title="Ethereum and ERC20 tokens"> Ethereum and ERC20 tokens <span class='item-count'>0</span></a> </div> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119992" title="Anonymous cryptocurrencies"> Anonymous cryptocurrencies <span class='item-count'>0</span></a> </div> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119993" title="Separate Coins"> Separate Coins <span class='item-count'>0</span></a> </div> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/en/support/solutions/14000073331">Partnership</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119648" title="Affiliate Program"> Affiliate Program <span class='item-count'>3</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000087709-referral-link">Referral Link</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000087711-widget">Widget</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000118071-what-are-the-affiliate-terms-of-use-">What are the Affiliate Terms of Use?</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119649" title="Open source API"> Open source API <span class='item-count'>1</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000087882-changelly-s-api-how-does-it-work">Changelly’s API: how does it work</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/en/support/solutions/14000073346">Wallets</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119597" title="Choosing a wallet"> Choosing a wallet <span class='item-count'>3</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086255-bitcoin-ethereum-and-other-cryptocurrency-wallets">Bitcoin, Ethereum and other Cryptocurrency Wallets</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086256-basic-terms-for-beginners">Basic terms for beginners</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086259-wallets-working-with-changelly">Wallets working with Changelly</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/en/support/solutions/14000073359">Healthy Tips</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000119668" title="How to avoid fraud"> How to avoid fraud <span class='item-count'>1</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000086675-phishing-in-cryptocurrency-how-to-avoid-scams-and-save-your-money">Phishing in Cryptocurrency: How to Avoid Scams and Save Your Money</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/en/support/solutions/14000073816">Crypto-definitions</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000121400" title="Definitions "> Definitions <span class='item-count'>12</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000094030-what-is-a-hard-fork-soft-fork-in-cryptocurrency-">What is a Hard fork/Soft fork in cryptocurrency?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000094031-what-is-an-ico-cryptocurrency-">What is an ICO cryptocurrency?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000094032-what-is-smart-contract-in-blockchain-">What is smart contract in blockchain?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000094033-what-does-%D0%B0-ddos-attack-mean-">What does а DDoS-attack mean?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000094034-what-is-a-parity-check-">What is a Parity check?</a> </div> </li> </ul><a href="/en/support/solutions/folders/14000121400" class="see-more">See all 12 articles</a> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/en/support/solutions/14000074860">Changelly PRO</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000125111" title="Getting started with Changelly PRO"> Getting started with Changelly PRO <span class='item-count'>8</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000113707-pro-platform-features-information">PRO Platform Features Information</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111530-how-to-create-an-account">How to create an account</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111531-account-security">Account security</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111665-what-is-kyc-verification-and-how-to-get-verified-">What is KYC verification and how to get verified?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111533-2-factor-authentication">2-factor authentication</a> </div> </li> </ul><a href="/en/support/solutions/folders/14000125111" class="see-more">See all 8 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000125112" title="Account and its Security"> Account and its Security <span class='item-count'>14</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111542-how-to-enable-2fa-with-a-code-generating-app">How to enable 2FA with a code-generating app</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111543-yubikey-for-2fa">YubiKey for 2FA</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111544-social-engineering-attempts">Social engineering attempts</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000112369-keep-your-account-safe">Keep your account safe</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111546-how-to-restore-your-account-access">How to restore your account access</a> </div> </li> </ul><a href="/en/support/solutions/folders/14000125112" class="see-more">See all 14 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000125022" title="Trading"> Trading <span class='item-count'>17</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000113705-i-want-to-trade-where-should-i-start-">I want to trade. Where should I start?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111524-fiat-to-crypto-purchase">Fiat-to-crypto purchase</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000115005-tools-on-changelly-pro-">Tools on Changelly PRO </a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000116452-a-guide-on-your-first-trade">A guide on your first trade</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000113706-what-is-spot-trading-">What is spot trading?</a> </div> </li> </ul><a href="/en/support/solutions/folders/14000125022" class="see-more">See all 17 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000125979" title="Margin Trading"> Margin Trading <span class='item-count'>4</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000118528-what-is-margin-trading-and-how-it-works-">What is Margin trading and how it works?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000118532-how-to-open-a-margin-trade-on-changelly-pro-">How to open a margin trade on Changelly PRO?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000118547-isolated-margin">Isolated Margin</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000118565-liquidation">Liquidation</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000125113" title="Deposits"> Deposits <span class='item-count'>4</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111634-how-to-make-a-deposit-step-by-step-">How to make a deposit (step-by-step)</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111635-security-of-your-funds">Security of your funds</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000113717-where-is-my-deposit-">Where is my deposit?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111636-deposits-sent-by-mistake">Deposits sent by mistake</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000125122" title="Withdrawals"> Withdrawals <span class='item-count'>7</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111647-how-to-withdraw-funds-step-by-step-">How to withdraw funds (step-by-step)</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111645-withdrawals-whitelists">Withdrawals whitelists</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111648-withdrawal-fees">Withdrawal fees</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111649-how-to-find-my-transaction-hash-">How to find my transaction hash?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111651-where-is-my-withdrawal-">Where is my withdrawal?</a> </div> </li> </ul><a href="/en/support/solutions/folders/14000125122" class="see-more">See all 7 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000125123" title="Sub-accounts"> Sub-accounts <span class='item-count'>5</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111658-what-are-sub-accounts-and-master-account-">What are sub-accounts and master account?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111659-how-to-create-a-sub-account-">How to create a sub-account?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111660-how-to-manage-my-sub-accounts-">How to manage my sub-accounts?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111661-how-to-transfer-funds-between-accounts-">How to transfer funds between accounts?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000111662-deleting-sub-accounts">Deleting sub-accounts</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/14000127761" title="Perpetual Futures Trading"> Perpetual Futures Trading <span class='item-count'>6</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000131768-what-is-crypto-perpetual-futures-trading-">What is Crypto Perpetual Futures Trading?</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000131772-funding-fee">Funding Fee</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000131771-perpetual-futures-your-first-trade-step-by-step-">Perpetual Futures. Your First Trade Step by Step.</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000131773-insurance-fund-and-adl-mechanism">Insurance Fund and ADL mechanism</a> </div> </li> <li> <div class="ellipsis"> <a href="/en/support/solutions/articles/14000131775-liquidation-and-isolated-margin">Liquidation and Isolated Margin</a> </div> </li> </ul><a href="/en/support/solutions/folders/14000127761" class="see-more">See all 6 articles</a> </section> </div> </div> </section> <section class="footer-submit-ticket"> <h2 class="footer-submit-ticket__title">Can't find what you're looking for?</h2> <h3 class="footer-submit-ticket__subtitle">Let us help you!</h3> <p class="footer-submit-ticket__btn"> <a href="/support/tickets/new" class="btn btn-primary"> Submit a Ticket </a> </p> </section> </div> </div> <footer class="footer footer-row"> <div class="page"> <div class="footer-col"> <span class="footer__header">Home</span> <nav class="footer-links"> <a href="/en/support/home" class="active">Home</a> <a href="/en/support/solutions" class="">Solutions</a> <a href="#portal-cookie-info" rel="freshdialog" data-lazy-load="true" class="cookie-link" data-width="450px" title="Why we love Cookies" data-template-footer=""> Cookie policy </a> <div id="portal-cookie-info" class="hide"><textarea> <p>We use cookies to try and give you a better experience in Freshdesk. </p> <p>You can learn more about what kind of cookies we use, why, and how from our <a href="https://changelly.com/privacy-policy" target="_blank">Privacy Policy</a>. 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