Worldwide Shipping Charges

<!DOCTYPE html> <html lang="en"> <head>  <link rel="preconnect" href="//cdn.shopify.com"> <link rel="dns-prefetch" href="//cdn.shopify.com"> <link rel="preload" href="//www.ossila.com/cdn/shop/t/303/assets/main-style.css?v=129786468726129743101731684242" as="style"> <link rel="dns-prefetch" href="https://cdn.matomo.cloud"> <link rel="dns-prefetch" href="//www.googletagmanager.com"> <link rel="dns-prefetch" href="//www.google-analytics.com"> <link rel="dns-prefetch" href="//stats.g.doubleclick.net"> <link rel="dns-prefetch" href="//shop.app"> <link rel="dns-prefetch" href="//monorail-edge.shopifysvc.com">  <script>window.dataLayer = window.dataLayer || [];</script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WRVWSTG');</script>  <meta name="google-site-verification" content="omK80dho3EyPdBHGxmXmUp2Vkp-ocp7MJfLR3Cz0s0g" /> <meta name="google-site-verification" content="xKEp_-nP7x29cfuAWtHLv48Ct_b6jpeKwqfZMvOAxbE" /> <meta name="msvalidate.01" content="EB63B887BD3CE1B8D4E50B80A0ECAA4B" /> <meta name="ahrefs-site-verification" content="6c7d0dfa52dac66a14b1b1076f7f2c70ac72eb934e781f22eafa93718ea15121">  <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="viewport" content="width=device-width, initial-scale=1" /><title> Worldwide Shipping Charges | Ossila </title><meta name="description" content="Ossila ships international orders via FedEx and UK orders via DHL, but we can be flexible if your University or Institution has specific requirements." /><link rel="apple-touch-icon" sizes="180x180" href="//www.ossila.com/cdn/shop/t/303/assets/apple-touch-icon.png?v=47689890648139992551729065668"> <link rel="icon" type="image/png" sizes="32x32" href="//www.ossila.com/cdn/shop/t/303/assets/favicon-32x32.png?v=170914528706734454101729065668"> <link rel="icon" type="image/png" sizes="16x16" href="//www.ossila.com/cdn/shop/t/303/assets/favicon-16x16.png?v=162550173345868048431729065668"> <link rel="manifest" href="//www.ossila.com/cdn/shop/t/303/assets/site.webmanifest?v=100969836723433583841729065669"> <link rel="mask-icon" href="//www.ossila.com/cdn/shop/t/303/assets/safari-pinned-tab.svg?v=95647162979764929801729065669" color="#39499c"> <meta name="msapplication-TileColor" content="#418fde"> <meta name="theme-color" content="#ffffff"> <link rel="canonical" href="https://www.ossila.com/pages/worldwide-shipping" />  <link rel="stylesheet" href="//www.ossila.com/cdn/shop/t/303/assets/main-style.css?v=129786468726129743101731684242">  <script>var shopifyMoneyFormat = '${{amount}}';</script> <script defer src="//www.ossila.com/cdn/shop/t/303/assets/main.js?v=120109391065215852831729088283"></script>  <meta property="og:type" content="website" /> <meta property="og:title" content="Worldwide Shipping Charges" /> <meta property="og:description" content="Ossila ships international orders via FedEx and UK orders via DHL, but we can be flexible if your University or Institution has specific requirements." /> <meta property="og:url" content="https://www.ossila.com/pages/worldwide-shipping" /> <meta property="og:site_name" content="Ossila" /> <meta name="twitter:site" content="@ossilascience"> <meta name="twitter:card" content="summary"> <meta name="twitter:title" content="Worldwide Shipping Charges"> <meta name="twitter:description" content="Our main office is in the manufacturing heartland of the UK, Sheffield. All orders start their journey here, so UK customers can enjoy rapid delivery on all in-stock items. Qualifying orders ship free FREE delivery to the UK on qualifying orders (excludes large items and dangerous goods**) when you spend (ex. VAT) or more. Premium shipping as standard. To keep things simple, all small orders ship for a flat rate of . Fixed fee large item shipping Fixed price shipping to the UK on oversized parcels at per large item. This helps us keep our prices fair around the world. All other items ship free with the purchase of any large item. Fast, secure, dispatch Rapid dispatch on all in-stock items via secure courier services. We aim to process all in stock orders within one business day. 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You can still place orders by emailing us on <a href="mailto:info@ossila.com">info@ossila.com</a>, but you may experience issues browsing our website. Please consider upgrading to a modern browser for better security and an improved browsing experience.</p> </div> </div>  <main> <div id="informational-page"> <h1>Worldwide Shipping Charges</h1> <div class="container"> <div class="localise"> <div data-region="GB"> <p>Our main office is in the manufacturing heartland of the UK, Sheffield. All orders start their journey here, so UK customers can enjoy rapid delivery on all in-stock items.</p> <div class="row margin-top"> <div class="col-xs-12 col-sm-4 text-center margin-top margin-bottom"> <img alt="Qualifying orders ship free" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_Qualifying_orders_ship_free.svg?v=1700472343" width="100"> <h3 class="blue-heading">Qualifying orders ship free</h3> <p class="text-center">FREE delivery to the UK on qualifying orders (excludes large items and dangerous goods**) when you spend <span class="OssilaCurrencyExchange" data-type="freeshipping"></span> (ex. VAT) or more. Premium shipping as standard.</p> <p class="text-center">To keep things simple, all small orders ship for a flat rate of <span class="OssilaCurrencyExchange" data-type="shipping-base-rate"></span>.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="Worldwide Shipping Charges. Fixed fee large item shipping" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_large_item_shipping.svg?v=1700472575" width="100"> <h3 class="blue-heading">Fixed fee large item shipping</h3> <p class="text-center">Fixed price shipping to the UK on oversized parcels at <span class="OssilaCurrencyExchange" data-type="bulky-shipping-rate"></span> per large item. This helps us keep our prices fair around the world.</p> <p class="text-center">All other items ship free with the purchase of any large item.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="Worldwide Shipping Charges. Fast, secure dispatch" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_Fast_secure_dispatch.svg?v=1700472343" width="100"> <h3 class="blue-heading">Fast, secure, dispatch</h3> <p class="text-center">Rapid dispatch on all in-stock items via secure courier services. We aim to process all in stock orders within one business day.</p> <p class="text-center">In-stock orders to the UK typically arrive in 1-2 working days.</p> </div> </div> </div> <div data-region="EU, NL"> <p>Orders to Europe placed with an EU billing address are processed and fulfilled by Ossila BV, our wholly owned EU subsidiary based in the Netherlands, and are covered by our <strong>EU/EEC guarantee</strong>. See our <a href="#faqs" title="Skip to FAQs">frequently asked questions</a> or <a href="/pages/contact-us" title="Contact Us">contact us</a> for more information.</p> <div class="row margin-top"> <div class="col-xs-12 col-sm-4 text-center margin-top margin-bottom"> <img alt="Qualifying orders ship free" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_Qualifying_orders_ship_free.svg?v=1700472343" width="100"> <h3 class="blue-heading">Qualifying orders ship free</h3> <p class="text-center">FREE delivery to <span class="country-name"></span> on qualifying orders (excludes large items and dangerous goods**) when you spend ;<span class="OssilaCurrencyExchange" data-type="freeshipping"></span><span class="localise"><span data-region="NL">(ex. VAT)</span></span> or more. Premium shipping as standard.</p> <p class="text-center">To keep things simple, all small orders ship for a flat rate of <span class="OssilaCurrencyExchange" data-type="shipping-base-rate"></span>.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="Worldwide Shipping Charges. Fixed fee large item shipping" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_large_item_shipping.svg?v=1700472575" width="100"> <h3 class="blue-heading">Fixed fee large item* shipping</h3> <p class="text-center">Fixed price shipping to <span class="country-name"></span> on oversized parcels at <span class="OssilaCurrencyExchange" data-type="bulky-shipping-rate"></span> per large item. This helps us keep our prices fair around the world.</p> <p class="text-center">All other items ship free with the purchase of any large item.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="Hassle free EU delivery" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_Hassle-free_EU_delivery.svg?v=1700473773" width="100"> <h3 class="blue-heading">Hassle-free EU delivery</h3> <p class="text-center">Easy delivery via our Netherlands office. For orders shipped directly from the UK for logistical reasons, we pay any import duties and charges when you use an EU billing address.</p> <p class="text-center">In-stock orders to countries in the EU typically arrive in under 5 working days.</p> </div> </div> </div> <div data-region="US"> <p>We have more customers in the United States than anywhere else in the world. To provide you with the best possible service, all orders are covered by our <strong>50 State Delivery Guarantee</strong>.</p> <div class="row margin-top"> <div class="col-xs-12 col-sm-4 text-center margin-top margin-bottom"> <img alt="Qualifying orders ship free" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_Qualifying_orders_ship_free.svg?v=1700472343" width="100"> <h3 class="blue-heading">Qualifying orders ship free</h3> <p class="text-center">FREE delivery to the United States on qualifying orders (excludes large items and dangerous goods**) when you spend <span class="OssilaCurrencyExchange" data-type="freeshipping"></span> or more. Premium shipping as standard.</p> <p class="text-center">To keep things simple, all small orders ship for a flat rate of <span class="OssilaCurrencyExchange" data-type="shipping-base-rate"></span>.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="Worldwide Shipping Charges. Fixed fee large item shipping" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_large_item_shipping.svg?v=1700472575" width="100"> <h3 class="blue-heading">Fixed fee large item* shipping</h3> <p class="text-center">Fixed price shipping to the US on oversized parcels at <span class="OssilaCurrencyExchange" data-type="bulky-shipping-rate"></span> per large item. This helps us keep our prices fair around the world.</p> <p class="text-center">All other items ship free with the purchase of any large item.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="No import duties or taxes" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_No_import_duties_or_taxes.svg?v=1700473773" width="100"> <h3 class="blue-heading">No import duties or taxes</h3> <p class="text-center">No need to worry about customs clearance. As part of our 50 State Delivery Guarantee, we pay all import duties and taxes for any order to the United States.</p> <p class="text-center">The average transit time to the US is 5 working days.</p> </div> </div> </div> <div data-region="CA"> <p>We have customers throughout Canada. To provide you with the best possible service, all orders to the Canada are covered by our <strong>Canadian Delivery Guarantee</strong>.</p> <div class="row margin-top"> <div class="col-xs-12 col-sm-4 text-center margin-top margin-bottom"> <img alt="Qualifying orders ship free" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_Qualifying_orders_ship_free.svg?v=1700472343" width="100"> <h3 class="blue-heading">Qualifying orders ship free</h3> <p class="text-center">Free delivery to Canada on qualifying orders (excludes large items <span data-mce-fragment="1">and dangerous goods**</span>) when you spend <span class="OssilaCurrencyExchange" data-type="freeshipping"></span> or more. Premium shipping as standard.</p> <p class="text-center">To keep things simple, all small orders ship for a flat rate of <span class="OssilaCurrencyExchange" data-type="shipping-base-rate"></span>.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="Worldwide Shipping Charges. Fixed fee large item shipping" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_large_item_shipping.svg?v=1700472575" width="100"> <h3 class="blue-heading">Fixed fee large item* shipping</h3> <p class="text-center">Fixed price shipping to Canada on oversized parcels at <span class="OssilaCurrencyExchange" data-type="bulky-shipping-rate"></span> per large item. This helps us keep our prices fair around the world.</p> <p class="text-center">All other items ship free with the purchase of any large item.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="No import duties or taxes" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_No_import_duties_or_taxes.svg?v=1700473773" width="100"> <h3 class="blue-heading">No import duties or taxes</h3> <p class="text-center">No need to worry about customs clearance. As part of our Canadian Delivery Guarantee, we pay all import duties and taxes for any order to Canada.</p> <p class="text-center">The average transit time to Canada is 5 working days.</p> </div> </div> </div> <div data-region="default"> <p>We ship directly to customers around the world. Qualifying orders ship free, and all orders are backed by <a class="text-bold" href="/pages/about">the Ossila Guarantee</a>. Please <a href="/pages/contact-us" title="Contact Us">contact us</a> for any queries not covered by our <a href="#faqs" title="Skip to FAQs">frequently asked questions</a>.</p> <div class="row margin-top"> <div class="col-xs-12 col-sm-4 text-center margin-top margin-bottom"> <img class="margin-top margin-bottom" height="100" loading="lazy" alt="Worldwide Shipping Charges. Qualifying orders ship free" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_Qualifying_orders_ship_free.svg?v=1700472343" width="100"> <h3 class="blue-heading">Qualifying orders ship free</h3> <p class="text-center">FREE tracked delivery to <span class="country-name"></span> on qualifying orders (excludes large items<span data-mce-fragment="1"> and dangerous goods**</span>) when you spend <span class="OssilaCurrencyExchange" data-type="freeshipping"></span> or more. Premium shipping as standard.</p> <p class="text-center">To keep things simple, all small orders ship for a flat rate of <span class="OssilaCurrencyExchange" data-type="shipping-base-rate"></span>.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="Worldwide Shipping Charges. Fixed fee large item shipping" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_large_item_shipping.svg?v=1700472575" width="100"> <h3 class="blue-heading">Fixed fee large item* shipping</h3> <p class="text-center">Fixed price shipping to <span class="country-name"></span> on oversized parcels at <span class="OssilaCurrencyExchange" data-type="bulky-shipping-rate"></span> per large item. This helps us keep our prices fair around the world.</p> <p class="text-center">All other items ship free with the purchase of any large item.</p> </div> <div class="col-xs-12 col-sm-4 text-center margin-top"> <img alt="Worldwide Shipping Charges. Fast, secure dispatch" class="margin-top margin-bottom" height="100" loading="lazy" src="https://www.ossila.com/cdn/shop/files/Shipping_Page_Fast_secure_dispatch.svg?v=1700472343" width="100"> <h3 class="blue-heading">Fast, secure, dispatch</h3> <p class="text-center">Rapid dispatch on all in-stock items via secure tracked courier services. We aim to process all in stock orders within one business day.</p> <p class="text-center">Orders typically arrive in 5-10 working days (see <a href="#delivery-estimates" title="Delivery Estimates">delivery estimates</a>).</p> </div> </div> </div> </div> <p>* The only product that currently requires large item shipping is the Ossila <a href="/products/glove-box">Glove Box</a>.</p> <p>** Free shipping is available for most shipments containing dangerous goods, subject to regional shipping restrictions that may exclude certain destinations. Please <a href="https://www.ossila.com/pages/contact-us" title="Contact Ossila">contact us</a> for more information or request a quote.</p> <h2>Shipping Rates and Free Shipping Eligibility</h2> <hr> <table> <tbody> <tr> <th class="text-center"><strong>Zone</strong></th> <th width="30%"><strong>Destination</strong></th> <th><strong>Standard Shipping Rate</strong></th> <th><strong>Large Item Shipping Rate</strong></th> </tr> <tr> <td class="text-center">1</td> <td>UK</td> <td> <span> <span class="OssilaCurrencyExchange" data-gbpprice="9" data-nosnippet="true">£9</span></span> or <strong>FREE on orders over <span class="OssilaCurrencyExchange" data-type="freeshipping" data-gbpprice="9" data-nosnippet="true"></span></strong> </td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="50" data-nosnippet="true">£50</span> per large item</span></td> </tr> <tr> <td class="text-center">2</td> <td>USA and Canada</td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="23" data-nosnippet="true">£23</span> or <strong>FREE on orders over <span class="OssilaCurrencyExchange" data-type="freeshipping" data-gbpprice="23" data-nosnippet="true"></span></strong></span></td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="300" data-nosnippet="true">£300</span> per large item</span></td> </tr> <tr> <td class="text-center">3</td> <td>Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, and Switzerland</td> <td> <span class="OssilaCurrencyExchange" data-gbpprice="18" data-nosnippet="true">£18</span> or <strong>FREE on orders over <span class="OssilaCurrencyExchange" data-type="freeshipping" data-gbpprice="18" data-nosnippet="true"></span></strong> </td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="300" data-nosnippet="true">£300</span> per large item</span></td> </tr> <tr> <td class="text-center">4</td> <td>Australia, China (Mainland), Hong Kong, India, Israel, Japan, Republic of Korea, Liechtenstein, New Zealand, Singapore, Malaysia, Taiwan, and Thailand</td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="28" data-nosnippet="true">£28</span> or <strong>FREE on orders over <span class="OssilaCurrencyExchange" data-type="freeshipping" data-gbpprice="28" data-nosnippet="true"></span></strong></span></td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="450" data-nosnippet="true">£450</span> per large item</span></td> </tr> <tr> <td class="text-center">5</td> <td>Argentina, Chile, Colombia, Monaco, Pakistan, Peru, Philippines, South Africa, Tunisia, Turkey, and Uruguay</td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="45" data-nosnippet="true">£45</span> or <strong>FREE on orders over <span class="OssilaCurrencyExchange" data-type="freeshipping" data-gbpprice="45" data-nosnippet="true"></span></strong></span></td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="500" data-nosnippet="true">£500</span> per large item</span></td> </tr> <tr> <td class="text-center">6</td> <td>Rest of World</td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="49" data-nosnippet="true">£49</span> or <strong>FREE on orders over <span class="OssilaCurrencyExchange" data-type="freeshipping" data-gbpprice="49" data-nosnippet="true"></span></strong></span></td> <td><span> <span class="OssilaCurrencyExchange" data-gbpprice="550" data-nosnippet="true">£550</span> per large item</span></td> </tr> </tbody> </table> <p>We have customers in all continents except Antarctica. Since we started trading in 2009, we have shipped orders to over 100 countries. We can ship anywhere except where trade/customs restrictions apply. <a href="/pages/contact-us">Contact us</a> if you are unsure whether we will be able to ship to your country or if your country is not supported by our online checkout.</p> <p>Import duties or taxes may apply at customs for customers outside of the UK, EU, US, and Canada.</p> <figure><img alt="Delivery Country map" class="pad-half-height" height="532" loading="lazy" src="https://www.ossila.com/cdn/shop/files/ossila-sales-world-map.jpg?&width=848" width="848"> <figcaption>Since 2009, we have shipped orders to over 100 countries*</figcaption> </figure> <p>* We no longer sell to Russia, Belarus, or Iran. Other trade restrictions may apply.</p> <h2 id="delivery-estimates">Shipping Times</h2> <hr> <p>We aim to process all in stock orders within one business day, and unless requested otherwise, all items will be dispatched via courier. We will notify you if any items are out of stock or require manufacturing and can arrange a partial shipment at no extra cost to you.</p> <p>Typical transit times (not including weekends) are given below.</p> <div class="row margin-top"> <div class="col-xs-6 col-sm-4 col-md-3 text-bold">UK</div> <div class="col-xs-6"> <div class="blue-bar-chart twenty-percent">2 days</div> </div> </div> <div class="row margin-top"> <div class="col-xs-6 col-sm-4 col-md-3 text-bold">EU</div> <div class="col-xs-6"> <div class="blue-bar-chart fourty-percent">4 days</div> </div> <div class="col-xs-4"></div> </div> <div class="row margin-top"> <div class="col-xs-6 col-sm-4 col-md-3 text-bold">USA</div> <div class="col-xs-6"> <div class="blue-bar-chart fifty-percent">5 days</div> </div> <div class="col-xs-4"></div> </div> <div class="row margin-top"> <div class="col-xs-6 col-sm-4 col-md-3 text-bold">Canada</div> <div class="col-xs-6"> <div class="blue-bar-chart fifty-percent">5 days</div> </div> </div> <div class="row margin-top"> <div class="col-xs-6 col-sm-4 col-md-3 text-bold">Japan</div> <div class="col-xs-6"> <div class="blue-bar-chart fourty-percent">4 days</div> </div> </div> <div class="row margin-top"> <div class="col-xs-6 col-sm-4 col-md-3 text-bold">Korea</div> <div class="col-xs-6"> <div class="blue-bar-chart sixty-percent">6 days</div> </div> </div> <div class="row margin-top"> <div class="col-xs-6 col-sm-4 col-md-3 text-bold">China</div> <div class="col-xs-6"> <div class="blue-bar-chart hundred-percent">11 days</div> </div> </div> <div class="row margin-top"> <div class="col-xs-6 col-sm-4 col-md-3 text-bold">India</div> <div class="col-xs-6"> <div class="blue-bar-chart hundred-percent">11 days</div> </div> </div> <div class="row margin-top"> <div class="col-xs-6 col-sm-4 col-md-3 text-bold">Rest of World</div> <div class="col-xs-6"> <div class="blue-bar-chart eighty-percent">8 days</div> </div> </div> <h2 id="faqs">Order Support and FAQs</h2> <hr> <p><span>For all inquiries regarding pending or completed orders, please contact </span><a href="mailto:sales@ossila.com">sales@ossila.com</a><span>. Answers to some of our most asked questions can be found below.</span></p> <div aria-multiselectable="true" class="panel-group no-margin" id="worldwide-shipping-faqs" role="tablist"> <div class="panel no-margin"> <p class="blue-heading">Placing Your Order</p> <p><a aria-controls="faq-vat" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-vat">Do prices include VAT?</a></p> <div aria-expanded="false" class="collapse" id="faq-vat"> <p>All prices are excluding VAT (where applicable). If you are from a VAT-registered organisation within the EU (outside of the Netherlands) and have a valid EU VAT number, enter your number during the checkout process or contact us to be issued a formal quotation without VAT for your purchasing department.</p> <p>If you have already placed your order, contact us with your VAT number and we will refund the VAT from the order back to your account.</p> </div> <p><a aria-controls="faq-currency" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-currency">Can I place my order in a different currency?</a></p> <div aria-expanded="false" class="collapse" id="faq-currency"> <p>Online orders can only be placed in your local currency, but you can purchase in a different currency by contacting us or requesting a quote. You can also send a purchase order to info@ossila.com to pay by bank transfer in GBP, EUR, USD, or CAD.</p> </div> <p><a aria-controls="faq-agency" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-agency">Do you have a preferred agency in my country?</a></p> <div aria-expanded="false" class="collapse" id="faq-agency"> <p>We fulfil orders directly from our sites in the UK and the Netherlands. This keeps our prices low and helps us to provide first-class customer support. Because of this, we are unable to recommend agencies or distributors in most countries. Please contact us if you are unable to purchase from us directly for any reason.</p> <p>For customers in China who are unable to purchase from us directly, we work with the following select third party distributors:</p> <ul> <li><a href="http://www.zerentools.com">Shenzhen Zeren Tech.</a></li> <li><a href="http://www.cif-china.com">CIF (Beijing) Tech Co., Ltd.</a></li> <li><a href="http://www.mycroinc.com">Mycro Technologies Company Limited</a></li> </ul> </div> <p><a aria-controls="faq-delayed-dispatch" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-delayed-dispatch">Do you offer delayed/timed dispatch?</a></p> <div aria-expanded="false" class="collapse" id="faq-delayed-dispatch"> <p>Yes, customers can request that we hold dispatch until a convenient date. Please contact us to do so.</p> </div> <p><a aria-controls="faq-cancel-return" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-cancel-return">What if I want to return or cancel my order?</a></p> <div aria-expanded="false" class="collapse" id="faq-cancel-return"> <p>We hope you love your order, but if you wish to return any items ordered, please notify us within 21 days of receiving the goods. Ensure that they are returned as new, undamaged, free of contamination and in the original packaging. For more information, please see our returns page.</p> <p>All cancellations should be made within 24 hours of purchase.</p> </div> <p class="blue-heading">Shipping</p> <p><a aria-controls="faq-large-items" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-large-items">What items require large item shipping?</a></p> <div aria-expanded="false" class="collapse" id="faq-large-items"> <p>Currently, the only product which requires large item shipping is the Ossila Laboratory Glove Box. All other items ship free with the purchase of a glove box.</p> </div> <p><a aria-controls="faq-ship-to" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-ship-to">Do you ship to my country?</a></p> <div aria-expanded="false" class="collapse" id="faq-ship-to"> <p>Yes, with very few exceptions, we ship to your country! We have customers in over 100 countries around the world including all the countries listed above and more.</p> <p>Please contact us for advice if you are unsure whether we will be able to ship to your country or if your country is not supported by our online checkout. In some cases (we no longer accept orders from Russia, Belarus, or Iran) customs restrictions may apply.</p> </div> <p><a aria-controls="faq-courier" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-courier">What courier do you use?</a></p> <div aria-expanded="false" class="collapse" id="faq-courier"> <p>We ship our products worldwide using a courier service as standard (usually FedEx or DHL). We are happy to be flexible if your university or institution has specific requirements.</p> <p>Worldwide shipping via freight forwarder or other methods is available for a wide variety of countries.</p> </div> <p><a aria-controls="faq-where-from" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-where-from">Where are orders shipped from?</a></p> <div aria-expanded="false" class="collapse" id="faq-where-from"> <p>Orders to the EU/EEC may be processed and dispatched by Ossila BV, which is based in Leiden BioScience Park in the Netherlands. All other orders will be dispatched from our main office and manufacturing centre in Sheffield, UK. We aim to ship all in-stock items within one working day.</p> </div> <p class="blue-heading">Customs</p> <p><a aria-controls="faq-customs-fees" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-customs-fees">Am I going to be liable for import duties and charges?</a></p> <div aria-expanded="false" class="collapse" id="faq-customs-fees"> <p>Customers in the UK, EU, US, and Canada pay no import duties and charges. For customers elsewhere in the world, import duties or taxes may apply at customs. Please contact us if you are unsure what costs you may be responsible for.</p> </div> <p><a aria-controls="faq-customs-issues" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-customs-issues">What customs issues might arise?</a></p> <div aria-expanded="false" class="collapse" id="faq-customs-issues"> <p>Occasionally, customs may request extra information or subject your order to a more thorough inspection. As a result, some items may be held at customs for longer than normal. Our team work hard to provide all the necessary information as soon as possible so that your parcel can continue its journey and reach you as quickly as possible.</p> </div> <p><a aria-controls="faq-tsca" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-tsca">What is a TSCA form and what do I need to consent to?</a></p> <div aria-expanded="false" class="collapse" id="faq-tsca"> <p>If you are based in the US and your order contains a material, US customs may require you to complete a Toxic Substance Control Act (TSCA) Certification. To save you time, we can complete this on your behalf, but we need your consent to do so. You can give this at checkout or over email when placing your order. If you would rather check the TSCA form over yourself, we will supply you with a partially completed document. In this case, all you will need to do is fill in your company details and send it back to us so that we can forward it on to the courier.</p> </div> <p><a aria-controls="faq-customs-restrictions" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-customs-restrictions">Why can't you ship certain materials to certain regions?</a></p> <div aria-expanded="false" class="collapse" id="faq-customs-restrictions"> <p>We aim to provide the best materials from the best suppliers for organic electronics. However, patent issues sometimes prevent us from being able to provide certain materials to certain geographical regions. For example, we are unable to sell TIPS-Pentacene to customers in the US.</p> <p>We will contact you if your order is affected by export controls.</p> </div> <p class="blue-heading">European Fulfilment</p> <p><a aria-controls="faq-ltd-vs-bv" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-ltd-vs-bv">Will my order be fulfilled by Ossila Ltd. or Ossila BV?</a></p> <div aria-expanded="false" class="collapse" id="faq-ltd-vs-bv"> <p>Orders to the EU or EEC placed by customers with an EU billing address are processed and fulfilled by Ossila BV, but depending on stock levels, in some cases your order may still be sent directly from our main office in Sheffield, UK. To facilitate this, if you are in the EU or EEC, your data (such as your name and delivery address) will be shared between Ossila and Ossila BV. Our privacy policy provides more information.</p> <p>For all other locations, your order will be processed and fulfilled by Ossila Ltd</p> </div> <p><a aria-controls="faq-request-ltd" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-request-ltd">Can I request that my order is processed by Ossila Ltd?</a></p> <div aria-expanded="false" class="collapse" id="faq-request-ltd"> <p>By default, orders to the EU or EEC placed by customers with an EU billing address are processed and fulfilled by Ossila BV. Please let us know if you would prefer that your order is handled solely by Ossila Ltd. We are happy to facilitate this, but customs fees may apply, as your order will be shipped Delivered at Place (DAP).</p> <p>For the best service, we recommend placing your order with Ossila BV. Orders placed with Ossila BV are covered by our EU delivery guarantee.</p> </div> <p><a aria-controls="faq-eu-brexit" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-eu-brexit">Does Brexit cause additional customs issues for customers from the EU?</a></p> <div aria-expanded="false" class="collapse" id="faq-eu-brexit"> <p>Ossila BV is based in the Netherlands, so we can ship to our customers in Europe without any customs issues. For logistical reasons, some orders are sent directly from the UK. We closely monitor these shipments. If there are any issues, we will deal with it in a timely manner to ensure that your order still reaches you as quickly as possible.</p> </div> <p><a aria-controls="faq-eu-customs" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-eu-customs">How does this affect customs clearance and costs?</a></p> <div aria-expanded="false" class="collapse" id="faq-eu-customs"> <p>Since Ossila BV is based on the Netherlands, no order fulfilled by Ossila BV will attract any import duties or charges. As a gesture of goodwill towards our European customers, we are also paying any import duties and charges for orders to the EU or EEC placed by customers with an EU billing address which are shipped directly from the UK for logistical reasons.</p> </div> <p><a aria-controls="faq-bv-take-longer" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-bv-take-longer">Will it take longer for my order to arrive?</a></p> <div aria-expanded="false" class="collapse" id="faq-bv-take-longer"> <p>We are working hard to ensure that all in-stock orders arrive as quickly as possible. Nevertheless, items that are not in stock in our Netherlands location may take slightly longer to reach you than usual. All in-stock orders are fulfilled promptly via tracked courier services to ensure that your order reaches you as soon as possible.</p> </div> <p><a aria-controls="faq-bv-details" aria-expanded="false" class="faq collapsed" data-parent="#worldwide-shipping-faqs" data-toggle="collapse" href="#faq-bv-details">What are the company details for Ossila BV?</a></p> <div aria-expanded="false" class="collapse" id="faq-bv-details"> <p>The company registration details for Ossila BV are as follows:</p> <p>Ossila BV<br> Leiden BioScience Park,<br> BioPartner 3 Galileiweg 8,<br> 2333BD,<br> Leiden,<br> the Netherlands</p> <p>+31 (0)718 081020</p> <p>CCI number: 84102241<br> VAT Number: NL 863097182B01<br> EORI Number: NL863097182</p> </div> </div> </div> </div> </div> </main>  <div class="full-width-footer"> <footer id="footer" class="footer container"> <div class="clearfix footer-elems nav-footer" id="footer-links"> <div class="row"> <div class="col-xs-12 col-sm-3"> <span class="h2">Ossila</span> <ul class="nav-footer"> <li><a href="/pages/about">About Ossila</a></li> <li><a href="/pages/press-and-media">Press and Media</a></li> <li><a href="/pages/our-writers">Our Writing Team</a></li> <li><a href="/pages/awards-and-testimonials">Awards and Testimonials</a></li> <li><a href="/pages/feedback">Leave Feedback</a></li> <li><a href="/pages/terms-and-conditions">Terms and Conditions</a></li> <li><a href="/pages/privacy-policy">Privacy Policy</a></li> </ul> <span>Copyright © 2024 Ossila</span> </div> <div class="col-xs-12 col-sm-3"> <span class="h2">Join the Team</span> <ul class="nav-footer"> <li><a href="/pages/careers">Careers at Ossila</a></li> <li><a href="/pages/jobs-in-sheffield">Jobs in Sheffield</a></li> <li><a href="/pages/jobs-in-leiden">Jobs in Leiden</a></li> </ul> <span class="h2">Collaborate</span> <ul class="nav-footer"> <li><a href="/pages/reprinting-permissions">Free Digital Assets</a></li> <li><a href="/pages/conference-fund">Conference Sponsorship for Students</a></li> <li><a href="/pages/outreach-support">Science Outreach Support</a></li> <li><a href="/pages/graduation-awards-sponsorship">Graduation Awards</a></li> <li><a href="/pages/letters-of-support">Letters of Support</a></li> </ul> </div> <div class="col-xs-12 col-sm-3"> <span class="h2">Your Account</span> <ul class="nav-footer"> <li><a href="/account/login">Log In</a></li> <li><a href="/account/register">Create Account</a></li> </ul> <span class="h2">Order Information</span> <ul class="nav-footer"> <li><a href="/pages/how-to-order">How to Order</a></li> <li><a href="/pages/worldwide-shipping">Worldwide Shipping Charges</a></li> <li><a href="/pages/returns-and-cancellations">Returns and Cancellations</a></li> <li><a href="/pages/warranty-information">Warranty Information</a></li> <li><a href="/pages/distributors">Regional Distributors</a></li> <li><a href="/collections/deals-and-discounts">Deals and Discounts</a></li> <li><a href="/pages/price-drop-guarantee">Price Drop Guarantee</a></li> </ul> </div> <div class="col-xs-12 col-sm-3"> <span class="h2">Customer Support</span> <ul class="nav-footer"> <li><svg class="icon icon-envelope"><use xlink:href="#icon-envelope"></use></svg> <a href="/pages/contact-us">Send an Enquiry</a></li> <li><svg class="icon icon-envelope"><use xlink:href="#icon-envelope"></use></svg> <a href="mailto:info@ossila.com">info@ossila.com</a></li> <li class="no-padding-bottom"><a href="https://www.ossila.com/pages/about#our-locations" class="text-bold">Main Office</a></li> <li class="no-padding"><svg class="icon icon-phone"><use xlink:href="#icon-phone"></use></svg> +44 (0)114 2999 180</li> <li class="no-padding-top">Mon-Fri, 8:00-17:00 (GMT/BST)</li> <li class="no-padding-bottom"><a href="https://www.ossila.com/pages/about#our-locations" class="text-bold">EU Office</a></li> <li class="no-padding"><svg class="icon icon-phone"><use xlink:href="#icon-phone"></use></svg> +31 (0)718 081020</li> <li class="no-padding-top">Mon-Fri, 9:00-17:00 (CET/CEST)</li> </ul> </div> </div> <div class="text-center"> <span class="double-right-padding">Ossila Ltd</span> <span class="double-right-padding">Company Number 06920105</span> <span class="double-right-padding">VAT Number GB 978 2092 81</span> <span>EORI Number GB978209281000</span> </div> <div class="text-center"> <span class="double-right-padding">Ossila BV</span> <span class="double-right-padding">CCI number 84102241</span> <span class="double-right-padding">VAT Number NL 863097182B01</span> <span>EORI Number NL863097182</span> </div> </div> </footer> </div> <div id="bottom-banner" class="hidden"> <div id="cookie-banner" class="hidden"> <div class="container"> <div class="row"> <span class="col-xs-12 col-sm-8 no-margin pad-half-height">The Ossila website uses cookies for core functionality. By continuing to browse the website you consent to the use of these cookies.</span> <a href="/pages/privacy-policy#cookies" class="col-xs-6 col-sm-2 text-center pad-half-height">More Information</a> <div class="col-xs-6 col-sm-2 text-center"> <a href="#" class="btn-close">Accept & Close</a> </div> </div> </div> </div> </div>  <div class="basic_modal" id="basic-modal" tabindex="-1" role="dialog" aria-labelledby="basic-modal-title" aria-hidden="true"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <p class="modal-title" id="basic-modal-title"></p> <button type="button" class="close basic-modal-close" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body" id="basic-modal-text"> </div> <div class="modal-footer"> <button type="button" class="btn btn-ossila-grey basic-modal-close">Close</button> <a href="" class="btn btn-ossila-grey" id="basic-modal-link">More Information</a> </div> </div> </div> </div>  <div class="currency-modal" id="choose-country-modal" tabindex="-1" role="dialog" aria-labelledby="choose-country-modal-title" aria-hidden="true"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <p class="modal-title" id="choose-country-modal-title">Choose locale</p> <button type="button" class="close modal-close" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <div class="row"> <div class="col-xs-12 col-sm-8 col-sm-offset-2"> <label class="modal-label" for="countries-dropdown">Select Delivery Country or Region</label> <select class="currency-picker" name="country_dropdown_selector" id="countries-dropdown"></select> </div> </div> <div class="row"> <div class="col-xs-12 col-sm-8 col-sm-offset-2"> <label class="modal-label" for="currency-picker">Choose Preferred Currency</label> <form method="post" action="/localization" id="currency-modal-form" accept-charset="UTF-8" class="shopify-localization-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/pages/worldwide-shipping" /> <select id="country-currency-modal-select" name="country_code" class="currency-picker"> <option selected="true" value="US">United States Dollar, $ USD</option> <option disabled="disabled">----</option> <option data-name="Australian Dollar" value="AU">Australian Dollar, $ AUD</option> <option data-name="British Pound" value="GB">British Pound, £ GBP</option> <option data-name="Bulgarian Lev" value="BG">Bulgarian Lev, лв. BGN</option> <option data-name="Canadian Dollar" value="CA">Canadian Dollar, $ CAD</option> <option data-name="Chilean Peso" value="CL">Chilean Peso, $ CLP</option> <option data-name="Chinese Renminbi Yuan" value="CN">Chinese Renminbi Yuan, ¥ CNY</option> <option data-name="Czech Koruna" value="CZ">Czech Koruna, Kč CZK</option> <option data-name="Danish Krone" value="DK">Danish Krone, kr. DKK</option> <option data-name="Euro" value="NL">Euro, € EUR</option> <option data-name="Hong Kong Dollar" value="HK">Hong Kong Dollar, $ HKD</option> <option data-name="Hungarian Forint" value="HU">Hungarian Forint, Ft HUF</option> <option data-name="Indian Rupee" value="BT">Indian Rupee, ₹ INR</option> <option data-name="Israeli New Sheqel" value="IL">Israeli New Sheqel, ₪ ILS</option> <option data-name="Japanese Yen" value="JP">Japanese Yen, ¥ JPY</option> <option data-name="Malaysian Ringgit" value="MY">Malaysian Ringgit, RM MYR</option> <option data-name="New Taiwan Dollar" value="TW">New Taiwan Dollar, $ TWD</option> <option data-name="New Zealand Dollar" value="CK">New Zealand Dollar, $ NZD</option> <option data-name="Norwegian Krone" value="NO">Norwegian Krone, kr NOK</option> <option data-name="Pakistani Rupee" value="PK">Pakistani Rupee, ₨ PKR</option> <option data-name="Peruvian Sol" value="PE">Peruvian Sol, S/. PEN</option> <option data-name="Philippine Peso" value="PH">Philippine Peso, ₱ PHP</option> <option data-name="Polish Złoty" value="PL">Polish Złoty, zł PLN</option> <option data-name="Romanian Leu" value="RO">Romanian Leu, Lei RON</option> <option data-name="Saudi Riyal" value="SA">Saudi Riyal, ر.س SAR</option> <option data-name="Serbian Dinar" value="RS">Serbian Dinar, РСД RSD</option> <option data-name="Singapore Dollar" value="BN">Singapore Dollar, $ SGD</option> <option data-name="South African Rand" value="SZ">South African Rand, R ZAR</option> <option data-name="South Korean Won" value="KR">South Korean Won, ₩ KRW</option> <option data-name="Swedish Krona" value="SE">Swedish Krona, kr SEK</option> <option data-name="Swiss Franc" value="LI">Swiss Franc,  CHF</option> <option data-name="Thai Baht" value="TH">Thai Baht, ฿ THB</option> <option data-name="United Arab Emirates Dirham" value="AE">United Arab Emirates Dirham, د.إ AED</option> <option data-name="Uruguayan Peso" value="UY">Uruguayan Peso, $ UYU</option> </select> </form> <p class="text-small text-center text-bold no-margin pad-top-half-height">Online orders to <span class="country-name"></span> can only be placed in <span class="forced-currency"></span>. For other payment methods, request a quote or send a purchase order to info@ossila.com to purchase via offline channels.</p> </div> </div> </div> <div class="modal-footer"> <button type="button" class="btn btn-ossila-grey modal-close">Close</button> <button type="button" id="save-local-settings" class="btn btn-ossila-green">Close and Save</button> </div> </div> </div> </div> <div id="back-to-top-outer"> <a title="Return to the top" class="back-to-top-link" href="#"> <div id="back-to-top-inner">Return to the top</div> </a> </div> </body> </html> <script> // GA4 tracking // container ID is used to access dataLayer get function const gtmContainerId = 'GTM-WRVWSTG'; // Empty object to attach functions to depending on the page type let dataLayerFunctions = {}; // Matomo Tracking var _paq = window._paq = window._paq || []; // Collection page view for ecommerce trackiong // Product views for ecommerce tracking // Cart view for ecommerce tracking // Track quote requests as ecommerce conversions _paq.push(['disableCookies']); // Disable all cookies _paq.push(['enableJSErrorTracking']); // Track JS errors _paq.push(['enableLinkTracking']); // tracker methods like "setCustomDimension" should be called before "trackPageView" _paq.push(['trackPageView']); _paq.push(['trackAllContentImpressions']); (function() { var u="https://ossila.matomo.cloud/"; _paq.push(['setTrackerUrl', u+'matomo.php']); _paq.push(['setSiteId', '1']); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.async=true; g.src='https://cdn.matomo.cloud/ossila.matomo.cloud/matomo.js'; s.parentNode.insertBefore(g,s); })(); // ES6 compatibility check (function(){function n(){return typeof Promise!="undefined"&&typeof Symbol=="function"&&typeof Symbol("test")=="symbol"&&typeof Array.from!="undefined"&&typeof Object.assign!="undefined"&&typeof Map!="undefined"&&typeof Set!="undefined"}document.addEventListener("DOMContentLoaded",function(){if(!n()){var e=document.getElementById("unsupported-browser-message");e&&(e.style.display="block")}});})(); </script>

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